Pros: "comfortable seat, more room for legs"
Cons: "the altitude reduced too fast when we approach to boston"
Pros: "Efficient boarding, reasonable space in cabin and overhead bins"
Cons: "The tray table was very dirty when I put it down. I brought my own wipes but that was pretty bad."
Pros: "Nothing really. It was as expected, but not more."
Cons: "Seats were cramped for all the talk of legroom"
Pros: "The crew was great. They seemed to show that they cared. A passenger next to me was not feeling well, so one of the crews kept checking on her, offering her water and ginger ale."
Cons: "The Wi-Fi connection was spotty throughout the flight. Maybe because it was an older plane (A320). I flew in A321 BOS-LAX and the Wi-Fi was much more reliable."
Cons: "I would have loved to have been able to pick my seat with my booking. I am 73 inches tall and I like to be in the aisle seat so I can stretch my legs out."
Pros: "An excellent crew makes the flight so much comfy."
Cons: "Everything was fine."
Cons: "The plane seems dated. My tray table was wobbly and crooked, the video screen was blurry and my headphones jack had a lot of static, rendering in flight entertainment useless. Luckily I had music on my phone."
Pros: "good snacks and this route (DCA-BOS) has the 2x2 seat configuration so no middle seats."
Cons: "I took this flight last week and this week and both weeks the flight were delayed a minimum of 1.5 hours"
Pros: "Yes, crew were amazing."
Cons: "The specific plane we had for the short trip had mediocre TVs and the seat's headrests were too short for me to comfortably put my head back."
Cons: "The crew was SO loud. I did not sleep at all on this night flight."
Pros: "The flight was fast and safe!"
Cons: "Tv could’ve worked and the seats should have more space"
Pros: "flight was in 1 hour early!!! not over crowded.. flight crew was nice"
Cons: "baggage fees are ridiculous. tvs are old and hardly work."
Pros: "Wasn’t a full flight so middle seat was open making it more comfortable. Smooth ride. Good crew."
Cons: "TVs weren’t working so they had to re boot mid way through, all movies re started so had to wait or re watch the parts you did already. Also my screen cut out several times and had a green hue."
Pros: "Everything. Perfect service"
Pros: "The crew and services are always friendly and happy to serve. They always seem to enjoy their work!"
Cons: "Maybe a vegetarian or salad selection."
Pros: "Crew was beautiful"
Cons: "Left very late because of delayed inbound flight and need for deicing."
Pros: "Our flight was delayed due to weather. Every effort was made and ultimately the wait was minimal as compared to the original estimate. The attendant at gate 4e was so courteous and kept us constantly informed. Staff are always courteous, friendly and work very hard to help. Jet Blue is definitely my preference when flying."
Pros: "Each seat had power outlet for laptop as well as a USB port"
Cons: "Delayed 1.5 hours, in spite of good weather at both airports."
Pros: "The inflight crew was amazing. Natalie was a sweetheart and super helpful. She even gave some of us a tour of the galleys and taught us a few things about Mosaic customers as well as a few other operational things. I didn’t catch the other flights attendants names as they covered more of the back of the plane but they were both insanely hospitable and it was very clear that they loved their jobs as they were having fun. The women who checked us in also accommodated is with Even More Space seats after knowing we were crew members!"
Cons: "As a non-rev I have no room to criticize. Only thing would be that the A/C model was an older version of the A320 (and I know that it will be updated eventually)"
Pros: "Had booked Syracuse to Pittsburg to pick up new truck at Washington Ford. Truck never came in, despite being in transit for well over a month. Called Jet Blue the day before, and found change fee was more than cost of flight. Dealer said they'd cover, but I have no guarantee. Truck still not in. Can't book flight until in. Dealer not very communicative. The whole world is a mess. What can I expect?"
Cons: "Couldn't fly. Not Jet Blues fault."
Pros: "Cabin crew were polite and cheerful"
Cons: "Long delay"
Pros: "We were delayed before take-off but the Captain kept us informed, great job!"
Pros: "Entertainment was great with many options and WiFi included."
Cons: "I think it is time for US airlines to offer complementary meals, especially in a 6 hours flight across US! Just a small bag of chips for a 6 hours flight? European airlines offer full meal for a 2 hours flight..."
Cons: "Flight from Boston to salt lake City was delayed by more than an hour"
Pros: "Good legroom. Big delay so I did not get to sleep at hotel until 2 am. The flight was very bumpy. The delay was not posted in the airport monitors. Only found out when I got to gate. Flight attendants had blankets to sell on a cold plane that warmed up as the flight progresses."
Cons: "Checking in was difficult for me. My husband was able to check in through the cruise line. when we got to the airport the counter was not open. i checked in but did not get a seat assignment. When we got to the gate our flight to Boston was delayed until 3am from midnight. I tried getting a seat assignment but was told I had to wait until all the other flights were taken care of. I finally got my seat with my husband after 10p. I am a very nervous flyer so this was very nerve racking for me. But once I got my seat I calmed down. We always fly Jet Blue when we can. The flight itself was wonderful. And the counter folks were very patient with the customers dealing with delays."
Cons: "plane was late leaving causing me a 2 hour delay upon arrival arm rest was missing from seat and headphone jack did not work correctly"
Pros: "Great snacks, nice plane staff."
Cons: "An electrical problem caused the plane to shut down. Rather than finding us new flights, we waited for many hours for the plane to be repaired. I was planning on making it to work by 9 this morning but the only folks who received alternate flights were the ones with connections :( in addition to this, the power shutting down on the plane was extremely unsettling. I have flown hundreds of times and have zero fear of flying. Today, I was terrified that the power would shut off mid-flight at any moment. I truly wish we'd been given another plane...i know that's tough. But something along those lines would have been better than stepping back on the one that shut down with all of us in it...after waiting for hours for it to be repaired. I do appreciate the $150 coupon though."
Pros: "I LOVED the comfort of the ample seating space and leg room, compared to American and free WiFi and movies with the individual monitors on the seat backs for every passenger. I flew Jet Blue on my return flight from LA to Boston to attend our son’s USC graduation. The flight from Boston to LA was on an American Airlines flight. The seats were super narrow with very cramped leg room. To add insult to discomfort , I learned just after take off on the American flight to LA that our dogs got loose at home and the person caring for them was frantic. I had to purchase in flight WIFI ($16/ hour $18 for the entire flight) to attend to the Lost dog issue (hugely stressful) only to learn after the flight that $300 worth of fraudulent charges occurred during the flight that my bank’s fraud department claims occurred as a result of entering my card information to purchase the internet access. That depleted the majority of our travel budget. (We live paycheck to paycheck and had pinched & saved to be able attend this special event) I was so apprehensive on the returning flight and can’t describe my relief to learn the WIFI was free. My fears dissolved as did my aching head and back as I settled into a wonderfully comfortable seat with far more leg room than my prior flight. Thanks Key Blue! You have a fan for life!!"
Cons: "Not one thing I didn’t like!!!!"
Pros: "The plane left on time, the staff members were attentive and there was more leg room than on other planes."
Cons: "We were very happy when we got seats in rows 3 and 4 but by the time we boarded only 3 of the 4 carry on bags we had made it into the overhead compartments. We had no other checked bags so we had to go to baggage claim for one carry on. People were putting small bags that should go under the seats in the upper compartments."
Cons: "Ink stains on the seats, garbage near feet from precious flights, overall pretty disgusting"
Pros: "Seating was fine, flight attendants were very nice. It was a short flight and everyone worked to be efficient about boarding once the plane was ready for boarding."
Cons: "I wish the plane had come on time--the delay was inconvenient, although I understand sometimes the reason for delay can't be helped."
Pros: "watching a current movie. was traveling with an elder and the staff (all of the staff) were very helpful in accommodating her needs. It was a fairly new plane and was comfortable and enough leg room fro someone who is 5'1" which believe it or not is not true for all airlinnes"
Cons: "I hate having to go through security even with TSA pre check. I would like to go back to when flying was fun."
Cons: "They want to charge for everything. Traveled with my husband but we couldn't sit together without having to pay $200. The seat assignment happened at the gate for us and they didn't accommodate our request to stay together. Seats were small, hard and uncomfortable."
Cons: "We had booked our flight well in advance (oct 2017). Six travelers sitting in one row. Day before checked in through the jet blue app and our electronic boarding passes had our seats confirmed. Next day check bags and print boarding passes and our seats are all changed and everyone is separated!"
Cons: "Overhead reading lights didn’t work, my partners tv didn’t work, the movie I had was only in Spanish and the overhead bins were too small and had to gate check my bag Sloppy plane maintenance by JetBlue Not worth the extra money to sit in extra leg room seats over$120 for two of us"
Cons: "The flight was delayed several times. The plane was hot. There was a loud crying baby behind us kicking our seats... I thought there was more than one baby and was surprised to see all that was generated by one. Our attendant was a little snarky and dismissive. One entertainment screen was on the fritz, and the sound was messed up on the other, so we hacked them together to make one functioning system for one of us. The fly-fi was out of range for all but the last 30 minutes. The seats seem to be getting narrower, and I've lost weight!"
Pros: "The ticket agent was extremely courteous and helpful. She did her best to get our party of six seats near one another. She even came and found me several minutes after I left her station to hand deliver boarding passes to me."
Cons: "The on-line checkin process was miserable. I spent over an hour and a half attempting to checkin. I received numerous "invalid document" errors. I was unable to check in all members of my party at the same time. I was unable to check in any of the minors in my party due to the fact that I could not check in more than one person at a time."
Pros: "I did appreciate how apologetic the flight crew was and eventually we were able to board our flight. I also appreciated the credit that Jetblue gave me for the inconvienence. That showed sensitivity on their part that was refreshing. I know it is the holidays so its busy, and unexpected situations do arise during these times especially, so at least the credit provided some positive relief to the disappointment."
Cons: "I understand that maintaince is a necessary and usual part of flying planes every day, that said, I had booked the earlier flight for the purpose and intention of getting into Boston earlier to spend more time with my family but arriving 5 hours later than expected was disappointing. Needless to say, the traffic getting out of Boston at 4pm on a Tuesday only added insult to injury. This was also the second time that I had an underwhelming experience overall flying Jetblue so that added to the disappointment."
Cons: "Would like more healthily snacks included"
Pros: "Haven't flown jet blue that often but it was easy, no problems, on time, roomy, something to drink right away and later a complimentary snack."
Cons: "Not much movie choice"
Pros: "Economical with VIP customer service."
Pros: "Pilot came out to talk to us! Flight attendant handled things very well!"
Cons: "Wish there had been more food options."
Pros: "Professional and responsible crew."
Cons: "Endless delays and extremely shitty boarding staff."
Pros: "the air crew was excellent for a great flight! thank you pilot and copilot! :)"
Cons: "waiting in the airplane for a long time for the "union" ground crew to load the bags into the aircraft. They were on hold because of lightning in the area but we saw only 1 strike far away. that's a "union" for you! :/"
Pros: "Colaboración del personal"
Pros: "Monica the crew leader was excellent, always with a smile"
Pros: "The efficiency and kindness of the staff made the experience. Boarding thru landing went smoothly. Onboard services were beyond those provided by U.S. carriers."
Cons: "Baggage claim was a disaster. This may have been a problem with San Francisco baggage handling. Bags were delayed by over 30 minutes during which time there was a carousel change with very little announcements."
Pros: "The flight was on time"
Cons: "Check In should be faster."
Pros: "The tracki to my flight"
Pros: "I didn’t have to make long line, they have a pre checked line and it’s faster."
Cons: "When I asked counter personnel for better sitting and responded that there wasn’t , when in fact there were more than 10 seats better than mine."
Cons: "This is a really great flight, an airplane with a little more leg room would have been nice, but overall was excellent!"
Pros: "Friendly crew"
Cons: "Sad food"
Pros: "Nicer plane than the one we flew from San Francisco to San Salvador"
Pros: "Fly hostess wee nice but couldn’t do anything"
Cons: "the food, the services on the plane, entreteniment, the bathroom that was chaotic."
Cons: "Avianca flight from Bogota to Guayaquil was l4 hours ate in arriving and connecting fight from Guayaquil to San Cristobal, already over an hour late in leaving Guayaquil would not Waite an extra 20 minutes for us. Only 1 flight a day from Guayaquil to San Cristobal so we are faced with a an overnigh"
Pros: "The crew,workers seemed to try to get people accommodated The straight flight to my destination"
Cons: "My seat was broken, which wasn’t my seat but moved there because I was accommodating to other people with companions that decided to seat where ever they liked but their own seats. The flight attendant asked me to move so I did. I didn’t like that we boarded late with no explanation as to why When they started boarding us , it was chaotic"
Cons: "Avianca moved our flight from a mid-morning flight to 2:30 am, then 1:45 am, then the night before at 10:30 pm. We canceled the flight after the first change 4 months ago and still haven’t received our refund. Multiple calls and still getting nowhere."
Cons: "How to manage to the costumers we went there a hour before our fly and they didn’t let us to check in, we did pay a penalty because they said that we were late!? We pay more than $400 to they change our fly!!!"
Pros: "Non stop fly from el salvador to boston"
Cons: "Friendly staff, 4h50m fly from El Salvador to Boston, fly on time, planes clean and plenty room, Kudos Avianca. Excellent food and service. I will definitely recommend Avianca."
Pros: "Flight conexión departed on time"
Cons: "Did not have any help for conecting flight despite late departure from Lima"
Cons: "Due to endless delays, poor and irresponsible customer service and communications to us and straight up lying by the crew, we missed our flight and had to fight to get back on one the same day."
Cons: "The 11 hour flight delay and the guy putting duct tape on the wing. I didnt have an issue with him personally, more the fact that he was duct taping the plane."
Pros: "They served a meal and the seats were very comfortable. They also offered an individual tv with entertainment."
Cons: "Plane had to wait for more than an hour after landing in a taxiway before reaching a parking area."
Pros: "Food service"
Cons: "Departure from Bogota with 2 hours delay"
Pros: "Los aviones cómodos, con buen espacio para estirar las piernas. A pesar de ser un vuelo de 2 horas te dan comida, algo que las demás no hacen."
Cons: "Podrían mejorar el sabor de la comida que sirven, ya que no es de las mejores."
Cons: "Super late as always"
Pros: "Punctuality and service. Great flight"
Pros: "Excellent flight on time service and food"
Pros: "Fast boarding"
Cons: "Movie options bad remotes."
Pros: "friendly crew"
Cons: "long layover"
Pros: "I liked everything about the flight but the rudeness of the first class flight attendant"
Cons: "I was traveling in coach with my 3 yo daughter. She had to go to the bathroom and I didn't want an accident to happen. The bathroom in coach had a long line of people waiting and the bathroom in first was empty. I thought it was ok to bring my little one to the empty bathroom so I went. The flight attendant pretty much humiliated me for asking. She could have just asked the flight attendants on coach to help me get my daughter to skip the line in coach if it's such a big sin to use the empty bathrooms in first class when you have a little person with you."
Pros: "Avianca need to training more the flight crew, was so bad experience this flight. The crew most the time stay on back, talk. Laugh... Was no good"
Pros: "I loved that I was upgraded to business class, which was highly appreciated since I had a bit of a rough adventure trip in Costa Rica and had all over body pain. The seating and service in business class was excellent."
Cons: "Loved everything about my flight."
Pros: "Fácil check in, diligente recibo de maleta, vuelo puntual, muy buen servicio en el avión y oferta de entretenimiento"
Pros: "I was worried about only 45 minutes between connecting flight. Every one must have checked in and boarded early because the plane left 15 minutes early. First time I have every seen that!!"
Cons: "We were denied boarding because the flight was overbooked, and rerouted on a red eye with our two children, ages three and five months. Terrible travel experience, not repeating any aspect of it."
Pros: "Good flight. Good food. Went well"
Cons: "My surfboard got damaged"
Pros: "lots of turbulence!"
Cons: "we were delayed and so we were going to miss our connection flight so we had to come back to the airport the following morning just to find out the same flight was delayed AGAIN due to "crew tiredness" Very dissapointed"
Pros: "The plane has updated with modern technology allowing for everyone to have entertainment"
Cons: "I didn't like the fact that it was confusing for international connections. There should be more signs or guidents to allow better connections"
Pros: "The customer service was great..."
Pros: "Brief 40 min flight. No complaints."
Pros: "Breakfast was good. The plane was an airbus 330 very comfortable."
Pros: "Flight attendants were friendly"
Cons: "Delayed on the runway for an hour after a delay in the airport. My friend missed his connection because of the delay and was still forced to pay his own hotel."
Cons: "Por hacer mantenimiento a ultimo minuto se atraso el vurlo mas de 2 horas. Perdi mi conexion a barcelona Avianca no le importa que uno pierda la conexion ya que ellos le tiran el problema a iberia, asi no responden"
Pros: "Sat next to my boyfriend. Window seat. Affordable and no long layover."
Cons: "One of the screens at the airport said our flight Was cancelled, another said it departed, and the third and final one said it was going to San Jan Del Sur. Neither of these was true. despite asking 2 airport employees only the 3rd, right before we boarded told us that the "screens were not updated." For an experienced traveler even, this was misleading and confusing. I also wish the attendants escorted people off row by row and not all the pushing of people from the back trying to exit first. Chaos."
Pros: "check in was a breeze. United had very long lines.....everywhere we went in Central America"
Pros: "My bag appears"
Cons: "Avianca could capacite your personal. Price - Service is not real"
Pros: "I liked the way the crew treated the pasengers and helped them I wished every avianca crew was like this one"
Pros: "Very friendly crew!"
Cons: "Significant delay of departure."
Pros: "price great; direct flight;"
Cons: "Delayed and did not explain why"
Pros: "Crew were helpful and cheerful."
Cons: "Flight on time! Missed connections. In hotel overnight. Missed the event I was travelling to attend!"
Pros: "Service was great."
Cons: "It was a shortest duration flight of the three so I couldn’t point out here what was lacking. Thank you!"
Cons: "It was ridiculously cold for 2 1/2 hours. When my seat mate asked for a blanket, the stewardess said she only had one more - then walked off. For drinks, they skipped several people. I had to catch her eye to ask for one and then ask her to get my kids a drink in front of me."
Pros: "The crew was super friendly and professional. Enjoyed the reworked safety message before take-off."
Cons: "The Comfort+ seat, while it had plenty of leg room in front, had a small width-box that many Americans (being larger than perhaps they should be) will find extremely uncomfortable at best, and unable to fit in at worst."
Cons: "Smooth flight, great crew."
Pros: "Flight crew was very friendly and helpful. The drink package for comfort trip was fantastic and worth it."
Cons: "There was zero entertainment inflight and logging onto Wi-Fi was very difficult. I would rather have had free Wi-Fi and a screen to watch movies/games on rather than or in addition to the drinks."
Cons: "Check in was terrible- long wait just for drop off of already checked in bags"
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Cons: "The fact the the toilette was kitty cornered in the mid cabin bathroom is a joke on modern society."
Cons: "The flight attendants skipped many rows of people not offering food or beverage. I wasnt sleep so not sure why I wasnt asked did I want a beverage or snack"
Cons: "Flight was 1,5 hr delayed, which almost caused me to miss my connecting flight"
Pros: "Great movies."
Cons: "Seats won’t stay reclined."
Pros: "Good seating, great food, good service."
Cons: "My kids were asleep when the flight attendant passed the snacks . I asked to get the snack for them and she told me they will have to get it in the back of plane once awake. Didn’t argue but was surprised"
Pros: "Very friendly crew with a clean plane!"
Pros: "Nicer plane"
Cons: "One stewardess almonds mowed me down with cart"
Pros: "This was my daughter’s first solo travel home from college. She said the staff was helpful and kind. She loved that the flight was not over crowded. It was a smooth flight."
Cons: "Only negative thing she could say was her flight was delayed an hour. But that isn’t terrible considering all the holiday travelers."
Cons: "Wheelchair shortage on arrival, although I had one reserved. Waited for a while then walked. Not ideal. Very long wait for bus to rental car center."
Cons: "We thought we were flying AirFrance as our emails came from them and were surprised to learn after waiting in the AirFrance baggage drop queue for 30 mins that we were in the wrong place."
Pros: "Flight was on time. Boarding, flight, deboarding were all fine. Service was fine."
Cons: "The flight numbers that Kayak provides ate not unusable and do not match any flights with the airline. Terribly inconvenient. A call to WestJest referred me to contact Delta. The Delta rep was able to help me. The airlines provided good service. But I probably will avoid booking with Kayak again."
Pros: "Delta employees exceedingly cordial. food poor to moderate, seating space impossibly small but pillow and blanket were provided"
Cons: "seats too close from front to back, and not adequately cushioned"
Pros: "No delay and friendly crew!"
Cons: "Not much leg room and the coffee was horrific."
Pros: "Quick boarding"
Pros: "Flight itself uneventful"
Pros: "Crew was courteous, I asked for a blanket and a banana (I saw some being passed to delta select (?) passengers), and got both, no one snapped at me like on an earlier flight.5"
Cons: "The flight was 3.5 hrs late. (Had it been on time, I would have missed it entirely though because Atlanta airport passport control was complete chaos, I heard the airport wa closed earlier for weather related reasons). Enough said."
Pros: "I am always impressed by the Delta staff. Top notch."
Cons: "The entertainment screens have an (older) head phone jack that many people do not have. The headphones available for purchase by the airline are of very poor quality. I also am surprised that airlines (not just Delta) continue to provide such low quality food options on flights. I think consumers would pay more for better options."
Pros: "flight was on time..arrived early..friendly staff.."
Pros: "It left and arrived on time"
Cons: "They didn’t have wine in such a long flight"
Pros: "Even though we were in the very back row, we did not experience a foul smell from the restrooms. This was a very nice relief. It is bad enough that the seats don't recline and there is no window in the very back row but prior experience with the added nausea of foul restroom order has been a serious insult to injury. In this case there was really minimal odor. Also since we are traveling as a family we are very happy that we were seated together. We have experienced the past that sometimes our seats will be fragmented and that creates major challenges when you are traveling with young children. However on this particular flight the ride was rough during both takeoff and landing, a lot of side to side shimmy. Also the cabin pressure varied quite a bit during landing causing all the kids to complain about some discomfort in their ears."
Pros: "About 10-15 yrs ago I stopped transatlantic flights on Delta. It was a scruffy airline with uninterested cabin crew & not to talk of food etc. What a change! Neat clean A330, friendly crew & food + beverages to brag (you pay outrageous prices on 'leaner-meaner' airlines if at all available). Loved the whole experience. Flying is not only getting from A to B & Delta has realized it. Looking forward to my next Delta flight!"
Pros: "One crew member, young dark haired woman, was particularly accommodating. Male attendant was firm and funny."
Cons: "Typical cramped plane, too many planes going out of same gate are simultaneously"
Pros: "Friendly crew with modern plane"
Cons: "Why am I paying for first class for just snacks I can buy in an airport shop?"
Pros: "Courteous crew and smooth flight"
Pros: "Great polite and personable crew. Quality food snacks that accompany the beverage."
Cons: "The seats weren’t very comfortable or spacious. And the get your seat at the gate process is a little unclear"
Pros: "Food available was good."
Cons: "Very tight space- could not reach floor when person in front of me moved seat into recline position. Could not get out of seat to go to bathroom when my seat mates were sleeping. Tough to load- tight spaces."
Pros: "Empty seat next to me and actually got to stow my bag overhead. Good entertainment options. On-time departure and arrival."
Cons: "Wi-Fi not functioning for second flight in a row. No food available for purchase, not even snack boxes. Best I could get was three bags of almonds."
Cons: "The fact that booking with kayak wouldn't let me pick my seats and traveling with 2 kids under 4 it made it very stressful trying to figure out how we could sit together or even the same end of the plane."
Pros: "Free entertainment and free food was unexpected and very welcomed, especially given the trend of charging for more and more features."
Cons: "The tsa is worthless"
Pros: "aircraft is very clean. faster than imaged. the most impressed thing is it has a variety of entertainment programs."
Pros: "The crew was really friendly and helpful. The plane was really clean"
Cons: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."
Pros: "Easy flight. Plane and crew were fine"
Cons: "It was a short flight but no entertainment on this plane."
Pros: "They did eventually put out some small snacks and drinks (water and regular coke)."
Cons: "Small regional plane that was over 3 hours late in departing NY because of weather issues much earlier in the day. Delta did not permit any re-bookings to other delayed flights that were leaving in the intervening period, even though there were empty seats. Very frustrating."
Pros: "Everything went smoothly."
Pros: "The crew were nice"
Cons: "The wifi didn't work at all, the entertainment system wasn't working until they did a reboot during the flight"
Pros: "Nothing. This airline is awful in every way imaginable."
Cons: "We booked tickets to Costa Rica with Copa and they just changed our flights to two days later than the booking. They didn’t even bother to inform us of the change we only found out because we booked through Kayak and they let us know. Apparently Copa expects you to frequently check your booking just in case they’ve changed anything and don’t feel the need to inform their customers of any changes they make. Then we were told we could get a Copa voucher to use for other Copa flights for having to cancel our booking and rebook with another airline as a 48 hour change to our flight made flying with Copa not doable for us. But the website kept telling us we had a voucher that was sent to our email but despite repeated attempts it never came through. And spent hours trying to get through to someone on the phone to sort it out with no success ever getting through. My advice. NEVER EVER FLY WITH COPA."
Pros: "On time excellent attention perfectly clean"
Cons: "Food was really bad"
Cons: "Easy and fast acces to aircraft."
Cons: "The food options for dietary restrictions"
Cons: "Time or order to boarding , entertainment"
Cons: "Everything it’s fine"
Pros: "Very nice crew."
Cons: "Baggage return was slow."
Cons: "I called in advanced and requested a vegetarian meal. Apparently no one was told l, and they were no vegetarian options available. Also, there was only one movie running in a general tv without any other entertainment options. This should not be allowed on an international flight >5 hours."
Pros: "The price I paid for the ticket was outstanding, and that I am not charged for my checked bag."
Cons: "Yesterday, COPA "did not have a system" so they were doing everything MANUALLY. I almost missed my connection because we were supposed to leave San Jose at 11:23, but did not get off the tarmac until almost noon!"
Cons: "Late to leave gate/ cramped"
Pros: "Very nice crew especially when I got sick. Entertainment was also good."
Cons: "The boarding process was terrible. There should have been ac, easy access to water and a bathroom once through gate security. Also out of our group of five, three of us were moved up to business class. It was nice that they got that but it would’ve been more fair if the whole group could have also."
Pros: "We seré stuck for 50 minutes in the plane, when landing as there was some problem probably with the airport ability to accept us. At first the captain anounced something but then no information was given. It was quite stressing."
Pros: "Nice entertainment equipment and selection."
Pros: "Check in was fast and efficient. Flight was uneventful, no issues."
Cons: "Copa check in is now at Terminal 3, but boarding is from Tom Bradley Inter'l Terminal. We did not see a regular "high placed" sign for Copa which caused us to make two circuits until we saw the street side sigm which is in a nondescript area and easy to miss. My entertainment touch screen was not responsive and sticky. It froze twice. However after bringing it to the attention of the crew, they did make the effort of resetting it. In this regard I highly commend the very tall FA who was a credit to his profession. It still had problems but did work somewhat. I will add that in all my prior experiences in which this problem occurs the FA's are too busy, or forget to reset the entertainment system, so I happy that he did. The interior did not seemed to be very clean there were food stains on the pull out tray and no in flight magazine in my seat pocket. the cabin crew was nice, youngish but did not have enough personality to tell off passengers doing things that they shouldn't out of common courtesy like the passenger seated next to me playing Chinese language videos out loud on his i phone. The same group spent a lot of time burping and then spending an inordinate length of time picking their teeth with wooden toothpicks which did not make for a pleasant scene. I almost lost my appetite seeing which what vigor they went at it, what were they expecting to find? They would then spit the residue in the air making me a bit nauseous. The food was dire especially the two melted cheese/beef/chicken sandwiches served near the last third of the trip. The main lunch ravioli meal served earlier was not bad. The bottom line is that the flight was uneventful with nothing to note, but there is definite room for improvement."
Pros: "Reasonably good food, nice service."
Pros: "Easy flight, good service, attentive crew."
Cons: "Food was not that great."
Cons: "This flight did not have the screens for each seat, leaving no choice to choose what to watch or to see flight info."
Pros: "El tiempo fue rapido"
Cons: "La comodidad del avion. Son muy estrechos."
Pros: "Flight was long, but food came early and often."
Cons: "I would like a little more leg room."
Cons: "the connection was short the flight dropped me off on the tarmac never again will I go Copa"
Cons: "I didn't have a seat from Panama to Sao Pablo, because they oversold"
Pros: "Great comfortable flight. Decent sized seat."
Cons: "Copa Airlines. Flight delayed an hour due to weather.(understand) We sat on the tarmac for 20 minutes when we got there. We ran to the gate. The guy scanned our boarding pass but didn’t let us board plane. We waited 6 hours to get a new flight booked. They had no line, no organization, they didn’t communicate what was going on, just left us sitting there in limbo. They never apologized for anything. They put us up in a hotel at midnight just to leave to catch our rebooked flight at 7:00AM. We didn’t have a chance to eat because we were stuck in line not knowing anything. When we asked questions they pretended like they didn’t hear us. By the time we got to the hotel we barely had enough time to sleep so we didn’t bother with the free dinner. They absolutely ruined our vacation. I’ve been using Kayak for years. Never again. This is beyond bad customer service; this is a total lack of empathy."
Pros: "Nice selection of movies."
Cons: "Everything else was wrong with this flight. It was delayed for almost three hours with no explanation even though passengers were asking about the reasons. All our questions were simply ignored. They gave us coupons for food for ten dollars. Nothing can be bought with that money. And they didn’t have coupons for everyone so had to wait a lot until they brought all the coupons. Boarding was a nightmare. Crew couldn’t care less. A woman refused to seat far from her “kids” (about 9 and 14) and flight attendants didn’t do anything ti stop the woman from blocking the aisle. We were already almost three hours late. Overall the worst experience."
Cons: "The A/C it's very cold, and I asled for a blanket and they did not have one."
Pros: "-Nice little breakfast meal after takeoff -More legroom than most coach seats -Efficient crew"
Cons: "De-planing could use some improvement. People who do pre- boarding due to disability or who have small children slow down the process of others trying to get off the plane."
Pros: "The lost my bag and couldn’t find it till two days after.... they gave me no voucher or explanation I would like to be refunded foe this terrible experience ...."
Pros: "They offer food and free alcohol. This is not common any longer in the US."
Cons: "In Panama City during a layover, we had to go through security a second time."
Pros: "I liked how accommodating the staff was with seating for my family, as I was traveling with two young children and we weren't seated together. There was more leg room than most other domestic air travel companies I have been on. There was no upgrade charge for every little thing, such as blankets, pillows, etc. We were fed on each flight, and alcoholic beverages were at no additional charge. The exit tax to leave Costa Rica was included in our ticket, which I was not aware of until I was leaving the country. (nice surprise). Over all, most other airline companies in the USA have made changes that improve their bottom line, but they have completely ruined any favorable aspect of traveling with their airline (American Airlines, Frontier, Southwest, Delta, etc). Copa has done a great job of providing great service and cost for travelers. Please do not change your business strategy by removing some of the above mentioned benefits I enjoyed in order to improve your profit margin. It is refreshing to know there are still air carriers out there that retain the service that is hoped for by most travelers. Also, Roxana and her entire flight crew were outstanding. Thank you , I will fly with you anytime I have the chance."
Pros: "Easy connection, easy inspection and punctuality."
Cons: "FOOD!!! Options very limited and preparation very poor."
Pros: "Quick flight"
Cons: "The flight crew was friendly, the seat was comfortable, and the flight was quick"
Pros: "The entertainment system was the best I’ve seen, with the largest screen and with USB ports and the media content was the latest."
Cons: "The boarding process was very disorganized without clear signage."
Pros: "The crew was super polite!"
Cons: "Seats were too cramped."
Pros: "Copa es una excelente aerolinea, la atención muy pront, un viaje tranquilo seguro y puntual muy feliz y agradecida con todos ustedes son un buen equipo de trabajo."
Pros: "14 hour Layover when you have to recheck luggage is terrible. Can't even check in for 8 hours so stuck outside the airport with no place to go until 6 in the morning. Not good at all."
Cons: "14 hour Layover and luggage did not go straight through. Had to recheck baggage after 8 hours. Then wait another 6 hours inside the airport."
Cons: "El aeropuerto de Panamá e el peor que he visitado en mi vida"
Pros: "Copa has the worlds very best gate agents and check-in agents by far... they had a huge line and held very professional atmosphere"
Cons: "Always the good there was none"
Pros: "My flight was delayed, causing a lot of stress at the terminal because many people had connecting flights. The Copa staff could not have been more helpful. Copa even put me up for the night at a Sheraton in Panama City when I missed my connection, provided free transportation to and from the airport, and gave me a free dinner voucher. All in all, a well handled experience in the face of disaster."
Cons: "Getting home a day late wasn't pleasant, but it wasn't Copa's fault."
Pros: "Nothing I like"
Cons: "Bad all around"
Cons: "Boarding was too slow"
Cons: "The online booking company was confusing and not friendly"
Cons: "I'm still traveling.. copa rebooked on united.. is coming in at midnight instead of 2pm.. missed an dinner event I have planned. Disappointed some people.. plus I'm still not home.."
Pros: "The service was great. And I had a personal issue so I had to change my schedule and they were very kind and helped me."
Cons: "Leaving vegas to Panama they checked my passport and stamped my ticket "documents ok" .. Arriving in Panama we flew to costa Rica again checked my passport and stamped my ticket "documents ok" ... Now almost 11 hours later we arrive in Costa Rica and because my passport was ripped they wouldn't let me in the country and sent me back. Why your airlines couldn't have told me this before I got all the way to Costa Rica and passed two check points I don't know. So you guys said you would send us to Puerto Rico but I would have to by my own plane ticket home... Very disappointed in your airline. And to top it off my boyfriend and I had very expensive osprey packs we were traveling with .. We used a copa plastic bag to wrap them up in Vegas so the strings would not get caught .. When we received our packs in Puerto Rico YOUR employees had taken the bags off and cut my boyfriends 300 dollar bag! I will never fly again with your airline."
Pros: "the food in the plane we good"
Cons: "the logistics and the manual check in 1 full hour late and some people missed their connection flight not cool at all."
Pros: "I want expecting to get food on such a short flight, what a pleasant surprise!"
Cons: "There weren't any choices for entertainment, just one movie playing on a screen for everyone"
Pros: "That it arrived eventually without crashing"
Cons: "Boarding. Sitting on a tarmac in hot stuffy plane for 40 min is not why I was looking for"
Cons: "Crew only came by once for drinks, other flights they have come by two or three times. At the end of flight they said they were coming down to collect trash but never did."
Cons: "Everyone was very rude and would not answer questions and flight very delayed. No bad weather conditions"
Pros: "Easy boarding"
Cons: "Delays on the tarmac made our flight arrive late"
Pros: "That I took off and landed safely."
Cons: "The attitude of the employees."
Cons: "We were delayed at the gate after getting on the plane. While the crew was communicative it would have been better if we were alerted before boarding"
Pros: "Crew was very clear and friendly"
Cons: "Changing outlets under seats didn't always work"
Pros: "Great short flight"
Pros: "Quick boarding, nice plane, tv at every seat."
Cons: "T.v. kept getting interrupted, and the automated voiceover would be followed by a person saying the same thing."
Cons: "inflight entertainment wasn't working on my seat only which made my 6 hour flight seem even longer :("
Pros: "Great crew again, basic aircraft but comfortable economy seats."
Pros: "Boarded well but held for late connecting passengers, which is fine with me."
Cons: "Crew less than pleasant it seemed."
Pros: "Wi-Fi was great. Watched two movies. Flight was on time and painless"
Cons: "Only complimentary snack was pretzels and only a cup of water."
Cons: "We flew from Rome to JFK and arrived at 12:40 pm only to find out that our 3:30 pm flight had been cancelled a long time ago. No one had notified us of our new booking on a 9:10 flight to Boston. No one at American or British Airways could provide us with an earlier departure or compensate us to take alternative transportation. Our 9:10 flight was then delayed until 10:50 pm. We arrived in Boston at 12:02 am, 11 1/2 hours after our arrival at JFK from Rome. This was not a very friendly welcome home. We never would have booked such an extended delay as we only live 4 hours from New York City."
Pros: "The people I spoke to on the customer service line and then especially at the service desk in Miami were able to help me get a sooner flight so I didn’t have to be driving home until the wee morning. I am VERY grateful to them and American Airlines policies which empower its employees to assist its customers."
Cons: "I have to say, I’m a medium sized 6 foot guy, but I felt very uncomfortable in the seat with another 6 foot man to my right. I felt like I couldn’t use rest my shoulder, since he was using the armrest. i know this is a calculated decision made by very high ups, but the seats just need more comfort. I was even in an exit row, which has more legroom in comparison, but the actual seat was almost painful."
Pros: "The crew was very kind."
Cons: "There was an issue where someone had boarded and somehow taken my seat. I was asked to wait until the very end and then allowed in my seat once the passenger in my designated seat was asked to deboard the plane. I don't know how that could have happened."
Pros: "Pro: Those darn cookies are the bomb. Coffee was on point."
Cons: "Cons: The leg room was as bad as spirit. I was struggling for a while with my bag, and none of the flight attendants thought to help. Flight attendants ran into me a few times waking me up, and I wake up apologizing not them. Also, so darn painfully cold in the back of the cabin."
Pros: "Great boarding, crew and seating space"
Cons: "Bathroom line for some reason was always long. Entertainment via wifi was just ok. Older movies only. New movies on the tiny screens that come down every 4 rows or so."
Pros: "Liked that there were easily accessible power ports"
Cons: "My entertainment system did not work"
Cons: "Everything. Flights canceled due to "weather" but every other airline was flying to these locations and the customer service experience was miserable at best."
Pros: "Comfortable flight. Great communication from pilots, and the service was great."
Cons: "Very old fashioned plane, with one tv to watch a movie. I don't think I've flown on anything like that since the 90's."
Pros: "Nothing really, very upsetting start of a vacation."
Cons: "The layover in Boston was an hour or so, but the miscommunication between American Airlines and Iberia was such, that my luggage never left the US. I am very upset cause Iberia did not even provided any good ground help in Lisbon - Portugal, with the most rude personnel I ever had to deal with that was actually annoyed I was complaining they lost my luggage, they offer no assisatance."
Pros: "This was a sold out flight, however, the flight crew remained professional, friendly and efficient, and we departed and arrived on schedule. The seating was the same as every other airline - not roomy enough. On the bright side, I've had more than a few meals on international flights with six or more other airlines and this was the best meal service so far. Dinner was very tasty!"
Pros: "Overall easy navigation."
Cons: "More signs for terminal to terminal navigation."
Pros: "Gate flight updates"
Cons: "No information on luggage even though they knew luggage was not received in London They could have sent me an update instead of having me wait at carousel for 1:30 hours waiting for my bag to show up"
Pros: "Staff was polite and friendly. It was a great experience!"
Pros: "United airlines canceled a flight last minute that I needed in order to get to my best friends' wedding on time, I usually fly AA but the United flights were slightly cheaper at the time. The options United gave me would have had me missing the wedding, AA had more flights that allowed me to make it in time, considering it was booked 12 hours before take-off, it was decently reasonable and left on time and got in early (imagine that, United). Thank you American Airlines, again!"
Cons: "not enough space for legs, no food, flight attendants not especially nice, a long delay, ..."
Pros: "Big comfy plane"
Cons: "The orange juice"
Cons: "The connecting flight was with a partnership airline but I was not notified of this before I got on my flight. When I went to the information desk they had no idea where my flight was, or if it even existed. I had to wait for the Hainan Airlines booths to open for a different flight and then ask them. I waited over an hour in total and was then afraid I would miss my connecting flight."
Pros: "The entertainment was updated and refreshing."
Cons: "Snacks was only pretzel"
Pros: "Crew made up time to get us in to Boston nearly on time."
Cons: "1 hour delay in LA without an explanation. 20 minute delay in Boston, on arrival, because the jet bridge did not fully extend to the plane."
Pros: "I made it home."
Cons: "No entertainment on the flight, no plugs so my phone died, as I almost missed this flight due to my first leg being late, so I was very bored on this plane."
Cons: "3 hours delay, because the airplane had not been tested as required in a previous International flight. We had to change plane which caused a lot of caos regarding the transfer of luggages and food. We sat on the plane forever with a lot of confusion."
Cons: "Had to book a flight to Providence and then rent a car to drive to Boston since there were no other available flights to Boston today."
Pros: "Expected turbulence and crew was honest about it and even changed the flight path to Logan to avoid it. It was bumpy but not that bad. free soft drinks and cookies :)"
Cons: "I don't understand why the carryon limitation can't be better enforced. I watched several people put multiple bags in the overhead compartments and nothing under their seats, yet those in boarding groups 3 & 4 often are required to check their baggage."
Pros: "Overall it was a fine flight we were delayed an hour boarding. But this is good because apparently they didn't have a place for us to unload in Boston and we would rather be walking around the terminal in Chicago than sitting on the plane on the runway"
Pros: "Both my flights were slightly early (a plus for me, might not be for all) and I had no issues or complaints."
Pros: "Entertainment system has a good selection"
Cons: "No earphones to listen to the soundtrack on the entertainment system"
Cons: "Cancelled flight last minute and I was put on another flight hours later; with a 1.5 hour delay too; no credit or voucher provided"
Pros: "the crew handled the lengthy delay as well as they could, seems like they didn't have any information either which is ridiculous."
Cons: "We boarded the plane at 1:30 for a 2:00 flight, there was a filter out in one of the three bathrooms; the option to take a 45 min flight without use of the restrooms was there, we were told to use the restroom if we needed to before the flight so everyone did... then we continued to sit on the ground for two hours. After two hours we were allowed to get off the plane, 20 minutes later back onto the plane, backed away from the gate and then pulled into a different gate and were told to get back off the plane. At this point we were given no info or direction but to go talk to special services if we want to re-book a different flight (sold out until at the earliest 8:15pm). After about an hour they announce they are re-boarding the original plane, takes another 45 minutes to board the plane, then we are told two separate issues caused this lengthy delay one was a filter in the bathroom and the other was a thermostat... seems like very basic standard maintenance issues that could have been avoided with routine checks. We were offered zero compensation, the trip took over 6 hours in all to fly from Philadelphia PA to Boston MA; a trip I could have driven in less time. I continue to have issues with American Airlines and "mechanical" delays, the last flight i was on From Charlotte to Baltimore was delayed an hour due to a strap in the cargo area. I don't understand the logic behind the decisions made to hold the full plane over 5 hours instead of taking a 45 minute flight, but I will say the crew was very apologetic and handled the situation well."
Cons: "Loved the idea of a screen on the back of the seats, but the system did not boot up and the flight attendant announced that they were not trained on it and had "no idea" how to fix it. This made me wonder if there was anything of importance that they may also not be trained to do"