Pros: "Friendly attendant helped me get seats with my daughter together. Everyone was very nice and polite."
Cons: "Everything was great for this trip"
Pros: "Jet blue flights seem generally good. Like the WiFi access to be Able to use flight time efficiently."
Pros: "The available movies were pretty good."
Cons: "The crew member serving the food was way too slow."
Cons: "Flight was 3 1/2 hours delayed. In-flight entertainment system didn’t function. They didn’t perform a beverage/snack service. Very poor overall. Disappointing."
Cons: "Our flight was delayed 4 times. We then sat on the runway for an extra 45 minutes because someone’s tv did not work. We missed our set transportation which was already rescheduled 4 times and had to pay $150 Uber to get home"
Cons: "They had to reset entertainment sets 3 times before they started working. This happens regularly on the SFO to BOS jetblue flight."
Cons: "We had a delay of 3 hrs which kept us waiting in the middle of the night"
Pros: "There was actual room for my legs."
Cons: "There could have been more legroom so that you could actually get out without almost sitting in someone else's lap. But it was easier than my last flight (on American Airlines). Having a meal available would have been nice on a flight of almost 6 hours."
Cons: "Entertainment screen in our section of the plane were not functioning correctly. The crew made several attempts to reset the screens but it didn't work,"
Pros: "Great crew and service"
Cons: "The delay was longgg but I know that couldn’t be avoided"
Cons: "Made us check our carry ons and there was plenty of space in the cabin overhead comoartments"
Pros: "Service was great."
Cons: "It was a shortest duration flight of the three so I couldn’t point out here what was lacking. Thank you!"
Cons: "Flight attendant in First class was visibly frustrated and unfriendly. He was not helping with my simple request for a blanket. Also, the were no food service in first class."
Pros: "The crew was super friendly and professional. Enjoyed the reworked safety message before take-off."
Cons: "The Comfort+ seat, while it had plenty of leg room in front, had a small width-box that many Americans (being larger than perhaps they should be) will find extremely uncomfortable at best, and unable to fit in at worst."
Cons: "Check in was terrible- long wait just for drop off of already checked in bags"
Pros: "Seats are fine. Ordering system is up to date."
Cons: "After the first two hours of my flight (which I sleep through) I couldn’t buy a drink a soda or anything."
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Cons: "The fact the the toilette was kitty cornered in the mid cabin bathroom is a joke on modern society."
Pros: "Nothing"
Cons: "The flight attendants skipped many rows of people not offering food or beverage. I wasnt sleep so not sure why I wasnt asked did I want a beverage or snack"
Cons: "Flight was 1,5 hr delayed, which almost caused me to miss my connecting flight"
Pros: "Crew was great. Food was acceptable. Really comfortable flight."
Cons: "Entertainment could have been better. Tvs per seat to wAtch movies what we want"
Pros: "Crew"
Cons: "It was delayed and it did not have any entertainment, seats were uncomfortable"
Pros: "Timing of the flights was great!"
Cons: "Entertainment!! No individual TV, no Wifi, no outlet to charge our phones. The common TV (for every 4 rows) played something for 4hrs. And then nothing for the 4 hours left! Was bored to death!"
Cons: "Old plane. No USB port. One movie for all passengers then went to tv episodes of Friends"
Cons: "No vegetarian food options, couldn’t bring water on to the place but were not given water bottles for a 5-6 hour flight, plane was hot. Sat on the tarmac in Boston for almost two hours once we landed."
Pros: "The crew was great and the food selection very good as well"
Pros: "Friendliness, cleanliness"
Cons: "Seats were fine for me, but the gentleman next to me was too large for an economy seat. Consider size restrictions, as airlines do with bags"
Pros: "The price I paid for the ticket was outstanding, and that I am not charged for my checked bag."
Cons: "Yesterday, COPA "did not have a system" so they were doing everything MANUALLY. I almost missed my connection because we were supposed to leave San Jose at 11:23, but did not get off the tarmac until almost noon!"
Pros: "Flight was great and crew was very nice as usual."
Cons: "When I got to Guatemala I was told I couldn't check in unless I had a ticket leaving Costa Rica. I have never had a problem with this in the past. I had to have someone purchase a ticket last min out of costa Rica so I could check in. When I got to CR they didn't even ask me for my ticket or proof"
Cons: "The flight was overbooked. The attendant did not inform us at all. We were questioned to a level that is acceptable on why we could not change our flight times. No vegetarian options to meals. Not sufficient blankets. When asking the crew for these things they had no customer service in explaininh"
Pros: "The airplane was very nice with great space between seats and the crew was nice."
Cons: "During boarding procedure, the gate used did not support the number of passengers and was a little bit messy"
Pros: "Plane was good, plane staff were good."
Cons: "Forced to move seat (whole row of us) as plane was taxiing to the runway. Just managed to squeeze bag into overhead bin, sit down, and buckle in before we took off. Don't know why we had to move - not explained. Ended up with a middle seat rather than my booked window seat. There was a curfew in Bogota, which caused the plane from Panama to Bogota to be late, thus ensuring I missed my connection. Rather than being put on the next plane, I was forced to miss not only my original one, but 2 further ones. So rather than arrive, as scheduled, at 15:15 I will arrive over 9 hours later, after midnight. Could have been handled better by Avianca."
Cons: "Lots of passenger we were cold we needed a blanket and there were no more ."
Cons: "More available for information and resolve situation to passenger lost her connections"
Cons: "Flight delayed four hours. Missed connection. Stuck in El Salvador overnight. Informed that A representative from Avianca would meet me at the airport to take me and others to a pre-arranged hotel. Immigration will not let me pass to baggage until the Avianca representative arrives. Still waiting."
Pros: "The crew is busy so that she might forget the request."
Cons: "Maybe more person."
Pros: "Crew was friendly. Great entertainment. Nice planes."
Cons: "The food was very mediocre. Very tiny portions and one my bogota to Buenos Aires flight we had a very small turkey and cheese on a roll for a 6 hr flight. Additional snacks would’ve been appreciated. Plane to Buenos Aires was roomy both planes were clean."
Cons: "This is a really great flight, an airplane with a little more leg room would have been nice, but overall was excellent!"
Pros: "never took flight due to cancellation by airline. still have not received refund."
Cons: "Spend over an hour in the plane after landed. We weren’t even Offer water or nothing."
Cons: "Service far exceed my expectations, seats were superior to anything I've every experience flying domestically in the US."
Pros: "Crew and ground staff were amazing."
Cons: "Seats. Always the seats, they need to be more comfortable and accommodating for long journeys. This is true for every airline."
Pros: "The crew were really welcoming, which is not always common on BA."
Cons: "The entertainment system is tired, and the selection could be a lot better."
Pros: "Crew was very attentive"
Cons: "We got the extended leg room seat we asked for, but next time I will be a bit more particular about its position. The problem was we were right behind the Business/Economy partition, which a) limited our stowage and b) it was a passageway for passengers getting from on aisle to the other."
Pros: "Flight on time"
Cons: "Could not find any electric power for my computer in terminal 5 Seats totally incomfortable, no good support for my back, less space for my long legs in this intercontinental flight than in the previous Geneva-Heathrow flight. Food far too greasy, no fruit, no vegetables. No electrical power for the computer, only for the phone. And the landing in Boston: the captain just "threw" the plane on the runway. I thought he had a lot of cross wind. Talked to him later. Told me this was the normal procedure ?? The crew: some are doing very well, with enthusiasm, some of them could do another job."
Cons: "They had no on-line check-in and I was assigned a middle seat and couldn't get it changed. For premium economy pricing, you would expect better."
Pros: "The crew was very hard working. Plenty of good quality food. I had ordered gluten-free, and was very satisfied. The entertainment options were great."
Cons: "Good experience all around."
Pros: "Check in on time. Toilet is very clean. The food is good. The movie program is new."
Cons: "Just the flight is a bit old."
Pros: "The flight was very pleasant, with great service. The in-flight entertainment selection was good, food was tasty. The day we flew, this flight was maybe half-full in coach, which may not be great for BA, but fantastic for leg room! The attendants were lovely, and I particularly enjoyed the continuous water service through the flight, which kept me nicely hydrated. The ice-cream mid-way through movietime was a welcome treat!"
Cons: "On the flight from Barcelona to Boston we almost missed a connecting flight because of many steps to get from one plane to another an long lines at every One has to allow at least 3 hours to transfer from one flight to another"