Find cheap flights from Central America to New Mexico

Pros: "Although departure was delayed, we arrived early!"

Pros: "Crew was great, and I like having a plug for my laptop."
Cons: "WiFi at 6.50$ and hour is ridiculous. That should be the price for the whole flight or free (obviously heading that way)."

Cons: "Crew could have been just a tad bit more friendly"

Pros: "Crew was very good."
Cons: "Fresh food and better entretaiment"

Pros: "The boarding and flight were quick. The prime seat was comfortable (of course I had to pay for it, though it wasn't expensive)."

Pros: "Well flown aircraft"
Cons: "Organic food in business was tasteless."

Pros: "Crew Entertainment"
Cons: "Two hour delay"

Pros: "Crew makes all the difference. Thank you for being attentive and caring for our Baltimore to San Diego flight. (Two kids in tow - everyone is happy.)***** Super!"

Pros: "Excellent crew and service. The flight was comfortable and the inflight entertainment really helped make the flight shorter."

Pros: "USB chargers on every seat, great service, more leg room than most"

Pros: "The assistance by the San Jose CR Alaska office re; my misplaced carry on and their super help in the return exchange of backpacks"
Cons: "Meal on board charges"

Pros: "Good entertainment"
Cons: "No food"

Cons: "You have to purchase snacks. Such a big company and it can’t offer free snack(cookies or pretzels)???"

Pros: "Seemed to be more legroom and overhead bin space. Fruit and cheese platter was great, esp. for the price. I was impressed with the entertainment options (tablet rentals for less than $10, and some free options with own device). Crew wasn't great, but good enough."
Cons: "The seats seemed narrower than usual. The space underneath the sheets was divided by the seats, so very hard to store anything there."

Pros: "On board staff was great. Flight was great."
Cons: "I bought tickets with the understanding a normal carry on was ok. When I arrived at the gate for our flight we were told Alaska had a new policy that started 6/4 (we were flying on 6/7) that only allowed a much smaller size carry-on. If suitcases didn’t fit the new smaller size rules one had to pay $25 and check it. We have three people flying round trip - that would add $150 to our total. I shopped carefully for low fares. Many people on the flight had to pay at the gate. Not cool Alaska."

Pros: "I love Virgin America and was surprised I was getting on one of their planes. I later found out Alaska bought VA out. The moon lighting and easy access to food/drink choices on touch screen is a plus."

Pros: "Military friendly"

Cons: "Departure times and waiting in between flights."

Pros: "Getting to where I needed to go"
Cons: "Stopping the plane to fuel at another airport understandable. But then you ran out of food for purchase on the first flight (I was sitting in the back). Then connecting at LAX was horrible. Everyone had connecting flights. Off the plane onto a bus. then through customs then shuffled outside with no guidance from employees. Finally I found someone to ask bc 15-20 people were around me in the same boat. Where the f do we go we wondered. The employee was insanely rude. I’m attentive and I listen. he was saying pay attention I told you go right blah blah blah. He was literally standing there with his arm out pointing right and never said a word to anyone. So once we figured out to go outside and right we had a stressful ten minute wal hoping we were going the right way. We were! We get to tsa and have to go through screening again. Which is insane bc we just got off a plane. The tsa agent told us this happens everyday with a smerk. On top of her attitude, her and the two other lazy ladies on her line were painfully slow. The other two lines went at least twice as fast(no exaggeration!) made it to gate 66 to find it was changed without notice to 63. Made the flight by two minutes or less sweating from running around!"

Pros: "Service was good."
Cons: "Seats are very uncomfortable, little padding. Flight was over an hour late leaving SJO."

Pros: "Great service and perks in first class."
Cons: "Entertainment tablets did not include some of the titles available with gogo wifi service. Gogo entertainment required downloading an app without play store that is generally not secure. Food was good but salad should be fresher or replaced with some winter option."

Pros: "Nothing"
Cons: "We were delayed. Crew was rude. Then we flew to another airport just to get fuel, which further delayed us. We arrived late to the connecting airport and missed our connecting flight home. Not given food vouchers. Had to pay for 1 checked bag despite flying internationally. Overall, very dissasatisfied with Alaska Airlines and I will be sure to go out of my way not to book again with Alaska."

Pros: "Comfort of premium seats. Free drinks and snacks."
Cons: "A little too cold. But I've learned flight are usually cold and went prepared."

Pros: "Flight attendants were super friendly and responsive."
Cons: "They need an internet service that works outside the U.S. The bus ride to immigration and customs is awful."

Cons: "Would love to see more vegan options on the menu!"

Pros: "I liked that the flight was non-stop."
Cons: "There was satisfied with all aspects of the flight."

Pros: "Quick service, great views out the window."
Cons: "Stingy with the wine."

Pros: "It got me from redmond to Portland in one piece."
Cons: "Crew was straight up rude. Flight attendant refused to talk except to say goodbye to people leaving the plane...."

Pros: "Got a free carryon."

Pros: "Air travel in the US is a disaster. People are cattle. Food is overpriced. Some airlines have policies that out to be criminal in how passengers are treated. The good news is Alaska and just a few other smaller airlines are far less terrible than the rest of the industry. The product is still cramped, unapitizing and not always smooth... but the crew is consistnetly awesome... and their policies are customer friendly"
Cons: "Selling the credit card on every flight for 15 minutes is torture. Force feeding us an informercial once is more than enough but if you have a round trip with connections it is 4 times. I was considering it but by the 4th time I was too annoyed to ever get your credit card"

Pros: "Bring your own device to watch their free entertainment. It helps to download the app at home. Also bring a selfie stick so you don't hurt your neck looking down at your phone to watch the movies. They had a good selection of new releases like La La Land."
Cons: "Some attendants were snooty about second drinks."

Pros: "Free la marca prosecco for priority main cabin seats, good snacks, someone brought an emotional support dog without permission and the flight attendant was firm about the rules but very polite."
Cons: "I didn't have a problem with anything."

Pros: "Boarding was easy and straightforward. My luggage was handled safely. The flight was early."
Cons: "The seats are quite uncomfortable, but it was a very short flight."

Cons: "charged for ipads, wifi didnt work,"

Pros: "One of the stewardesses were so kind. She asked if Hang my suit bag in a closet used by flight personnel. My clothes did not get wrinkled!"

Pros: "Seeting was comfortable and interior newer."
Cons: "Entertainment system was broken."

Pros: "Flight arrived in time to make connecting flight easy tomake."
Cons: "Sat for nearly an hour upon boarding while "problems with caterer" were worked out. It is already a long time to sit in a restricted space. Please don't make it even longer. Also, socializing by attendants at rear of aircraft made any chance of napping impossible."

Cons: "It was a 6 hour flight with no meal provided, only two small cookies. It was an evening flight."

Pros: "Flying with Alaska Airlines brings back the sense of how flying is an extraordinary, dignified experience, the feeling of back in the day you would give the pilot an applause for a smooth landing just like at a concert opera."

Pros: "Nada"
Cons: "Nada"

Pros: "Alaska Airlines was a great, very friendly crew and pilot. boarding was eazy , and the flight was on time."

Pros: "Nothing!!!!"
Cons: "I arrived to Costa Rica on a flight from El Salvador, police hold a long line which made a lot of people loose their connection flight including myself. After losing my flight, Alaska did NOTHING TO HELP to get a new flight or get hotel accommodation. Alaska employees showed great disregard for helping stranded costumers that lose their flight even when it was not passengers foul. I will try NOT to flight on Alaska anymore!!!!"

Pros: "Everything went so smoothly from check-in to leaving the airport"

Cons: "The wifi was ridiculously expensive and the free entertainment options were a joke. Add that to the fact that even without the flight being completely full we were all super tightly packed and the absent-minded crew it was a disappointing experience. Unfortunately this time of year there aren't really any other options to connect through to Juneau without going through two separate airlines."

Pros: "Nice services"

Pros: "I like that they served POG on board."
Cons: "Food only for purchase and entertainment only for purchase......sad....."

Pros: "N/A"
Cons: "N/A"

Cons: "Since it's a flight that leaves from a Spanish speaking country, announcements should be made in both English and Spanish. I can speak English, but there were some people who can't and I had to translate for them"

Pros: "Flight attendants friendly and personable. Food was excellent."

Cons: "There is always just too much talking and announcements on the flights now."

Pros: "Good! No complaints, no suggestions."

Pros: "The flight attendants were excellent, pleasant, and professional."
Cons: "The video system went down for a period of time."

Pros: "pilot was great... made the landing at key west seem easy!"
Cons: "Flight attendants seemed to really like their jobs!"

Pros: "Easy, fast, simple. Not crowded."
Cons: "Nothing!"

Cons: "Food is always bad."

Pros: "The staff handled the situation very well."
Cons: "The delays put me arriving at 4am. Missed a half day of work, and was practically useless the last half of the day. I understand things go wrong, but they blamed the weather and the other airlines were getting planes in and out just fine. Even Frontier Airlines at least offers a meal voucher for del"

Cons: "Plane left 4 mins early knowing that passengers were on a delayed flight."

Pros: "Crew was very attentive"
Cons: "Delta staff at the airport JFK"

Pros: "Everything was great. Our 4-hour flight went off without a hitch. We've flown with Delta many times and have never had any problems."

Pros: "Quick boarding"
Cons: "More water offered by crew"

Pros: "The fact that we left on time given the thunderstorms in the area, and landed on time in Atlanta was amazing. Congratulations to the crew!"
Cons: "Not surprised there was no WiFi, but it would have been nice as more aircraft of all sizes are now equipped with WiFi."

Pros: "Flying first class was wonderful. Great crew. Good food."
Cons: "Can’t think of anything."

Pros: "Amazing crew, on time, decent coffee, plenty of drinks"
Cons: "The drinks cart was a little slow..."

Cons: "There was a dog barking the entire time that disturbed everyone."

Cons: "People that take up more than one seat should be required to purchase two seats. The woman on the isle was over the arm Rest in my seat the entire trip. It is unfair to me. No one came to Take trash for 2 hours so we had to keep our tray tables down."

Pros: "During the wait the monitors were turned on and we were able to watch movies"
Cons: "Flight got delayed in Atlanta we’re sitting on the plane for about an hour, We didn’t get offer anything during that time."

Pros: "Nothing"
Cons: "Everything"

Cons: "Customs massively backed up. Somewhat disorganized"

Pros: "The crew both going and coming from San Jose, Costa Rica were incredible."
Cons: "The long waits on the tarmac waiting on other planes to leave. Which was a big problem because it caused a lot of us to either barely miss our flight or miss our flight."

Pros: "I was given an upgrade to a exit row seat so I could stretch out which nice since this was a connection from Sydney so I’d been flying for 14 hours already. The entertainment was excellent and the inflight messaging was wonderful. The staff was friendly and helpful. And the biscoff cookies are amazing."
Cons: "The seats need a cushion."

Pros: "The professionalism of staff"

Cons: "On time, free upgrade."

Pros: "Good abording"
Cons: "problems with seating assignment"

Cons: "Late"

Pros: "The crew is always wonderful. The complimentary beverage and snack really makes the flight better, even in the tiny seats. The flights with tv screens and charging ports are great, although they only seem to be on my shorter of the two connecting flights."
Cons: "Crew allows the first zones to place both their carryon and personal items in overhead storage, filling the bins before many travelers board the plane. We are then asked to check our bag, and are forced to put our 1 bag between our legs, whole many people stored two overhead. Flight was delayed a few minutes and time was not made up in air. Delta changed a few of our flights before we were even off the plane, while other passengers were allowed to keep their original flight (originally we all had the same connecting flight). Looks to me like they overbooked and pulled some of us randomly. Also, my checked bag was sent on wrong plane, and sat unattended at next airport for 2 hours."

Pros: "Like the airplane - Boeing 757. More comfortable than the 737."
Cons: "Don't like the towel dispenser location and function. Can't find it when standing and a bunch of them come out at one time."

Cons: "Direct flight, on time arrival"

Pros: "I am on stand by after 24 hours. Because delta airlines was late.im stuck in LA"

Pros: "Everything was delightful on Delta’s side. Very comfortable. Great service."
Cons: "Why do parents with infants choose to sit in First Class. Crying babies are not appreciated when I’ve paid a lot of money for a First Class experience. The parents in the sears behind me had a child who cried & cried. It was a real spoiler for me. I enjoyed eveeeythinf about the First Class experience except that."

Pros: "Delta captain was very personable, kept us up to date when a slight delay was necessary."
Cons: "It took over 20 minutes to check our bags. Given that we paid $150 to "upgrade" to Economy Comfort for a ONE HOUR flight, it would have been nice if DAL enabled us to check in with Sky Priority."

Pros: "Quick friendly service from crew and captain."
Cons: "First class seat was broken was reclined and super uncomfortable the whole flight the plane was super outdated and old."

Pros: "got to change my seat and have a spacious exit row"
Cons: "naad"

Pros: "Updating delay information"
Cons: "Chaos on boarding- Growing number of wheelchair boarding."

Pros: "Good movies and some snacks."
Cons: "They told me last minute I needed to go to another gate for a passport check and a new ticket. They shouldn't have waited until the very last minute."

Pros: "Staff lovely"
Cons: "Flight delayed so we got bumped to a later connecting flight An eight hour trip became a 12 hour trip"

Pros: "Delayed 2 hrs"

Pros: "Free entertainment of new and older movies, free meals (although still typical airline food"
Cons: "Can someone please improve airline food?! They definitely fed us a lot, which is not something that usually happens on coach flights, but the main entrees were quite soggy."

Cons: "Poor WiFi. Paid extra to get it, but didnt sporadic at best."

Pros: "Nothing"
Cons: "The staff"

Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."

Pros: "The entertainment is good; several new movies"
Cons: "The dirty seats, the awful food and wine"

Cons: "Food in first class was subpar!"

Pros: "The entertainment is always great on delta and they have new snacks now!"
Cons: "Cabin service took a bit longer than normal and we were stuck on the tarmack for at least 30 mins waiting to take off. Not anyone’s fault, just annoying"

Pros: "It was on time"
Cons: "Too short of a layover in Atlanta"

Pros: "flight attendants were great."
Cons: "not enough leg room and space. The business class should be at the minimum for economy."

Pros: "on board service was nice and promptly"
Cons: "Delta continúes to use an older 757 in this 6-hour flight with cramped seats and seating arrangement in business class. I have taken this flight several times in the last 2 years and written about this issue but now doubt anybody cares about these comments. To make things worse, my seat would not recline!"

Pros: "Food was Ok and the stees heled Out"

Cons: "1. Boarding order is not by seating making boarding very inefficient"

Pros: "Crew was quick and nice."
Cons: "Not many options for food."

Pros: "Arrived 30 min early."
Cons: "Loading"

Pros: "Crew was very nice and helpful"
Cons: "It would be really nice and good for the environment to utilize less plastic bags and find ways to recycle more. When I think of the amount of plastic used in every flight I cringe knowing where all that plastic would end up."

Cons: "Flight was delayed almost an hour. Being that it doesn't arrive in ABQ until almost midnight, a 52 minute delay means I don't get home until almost 2 in the morning. Seats also seem to be kind of narrow on the 737-800. I'm not a big guy, but I am still bumping shoulders through out the flight."

Pros: "So ridiculous airline didn’t though in costumer at all"
Cons: "Nathing"

Cons: "Debbie in Business Class made the trip even more special than ever! 1. Congratulated everyone on board for thanksgiving for those who follow that tradition 2. Spoke so kindly on the PA system in both English and fluent in Spanish 3. Kept my coffee hot fresh and always was smiling even those had to work on a holiday We will always fly AmericAn because of flight crew like Debbie..... 1000% super star for AA!!!"

Pros: "cabin attendant was excellent"
Cons: "terrible plane because overhead space is extremely limited and the curvature of the plane limits legroom for window seats."

Pros: "Getting to my destination"
Cons: "Having air conditioning on an aircraft on a hot summer day is critical. Especially on a 2 hours delay on the tarmac!"

Pros: "The boarding was fast."

Pros: "Good flight. 3 hour duration at night. I flew in first class, as the extension of my business class flight from Paris."
Cons: "Had to use a wheelchair service in terminals. Me and another victim were wheeled to 40 feet from the check in desk and the guy took off without further instruction. I hobbled to the counter to make sure we were on the pre-board list. Defeats the purpose, but whatever....."

Cons: "I paid extra for an emergency exit seat. The seats in the row were visibly different from ones nearby -- the seat padding was gone (felt like I was sitting on a board) and the seat bottoms slanted down producing a feeling of sliding out of the seat."

Cons: "Flight could have been on time"

Cons: "Es on flight 5799 which was delayed over four hours and finally cancelled. Delay without explanation but did not appear to be weather related. Cancelled because no crew available. Put on another flight that was to leave st 10:45, but delayed due to weight restrictions without luggage."

Pros: "We left a few minutes early"

Cons: "21/2 delay....no explanariin. But flight attendants did not show up until 9:15 and yet plane had been on the ground since 8:30. Seems poor planning on airline’s part"

Pros: "Love flying with AMERICAN AIRLINES."

Pros: "The crew was good"
Cons: "Paid $330.00 +/- for a one way ticket. Some how i messed up on the date and had it for 8/3/18 instead of 8/2/18. Had to pay an additional $500 + for the change. I understand that the fault didn't lie with AA, however, the rate for changing the ticket borders on the ridiculous. I have to travel quite a bit as of late for work, I am doing all i can to Avoid using American. There were others on the flight that paid for first class that didn't pay as much as me and i was stuck in boarding group 6. It really feels as though American is only in it for the dollars, not the customer service."

Cons: "Flight delayed due to weather issues then compounded by crew issues. Would have been tolerable if they had been upfront about it instead of doing the one hour delay, then another hour, then another hour ad nauseum. More than 3 hours total."

Pros: "They boarded quickly, left early, arrived 40 minutes ahead of schedule. The staff were very friendly and efficient."

Pros: "The plane had really soft, puffy, comfy headrests. These were the best headrests I've ever encountered on any flight. I wish these were on every plane."
Cons: "1. Departure gate gets inexplicably moved to an entirely different concourse. 2. Gate agent offers to check bags through to destination, then when I go up, offers to gate-tag my bag. Why did you say you could check the bags through, then? 3. The long, ridiculous AA boarding process consisting of 9 groups and 2 short lanes, taking about 20 minutes to get 30 people outside. 4. 30 people wander around outside on the tarmac, trying to find a sign for Albuquerque. 5. BAGGAGE HANDLERS tell some of the passengers that the planes have been switched, and we should now board the plane marked Flagstaff. 6. Gate agents come outside, receive information from -- again -- BAGGAGE HANDLERS -- and then tell everyone to go back inside. 7. Once inside, gate agents tell passengers they have no idea what is going on, where they will be departing from, or when. 8. Gate agents tell passengers to go through the (long, ridiculous) boarding process a second time, and get on the second plane on the left. 9. A couple of PASSENGERS remind the gate agent that the baggage handlers specifically said that plane was not going to Albuquerque. 10. Gate agents change their minds, and tell passengers to get on a different plane. 11. We finally get on the damn plane."

Pros: "The trip was easy and the time very good set!"

Pros: "That our pilot was giving us updates as to why we were slightly delayed."
Cons: "Our flight attendant didn’t know what food we were getting. When someone asked in front of me, she said “I’m not sure it could be either turkey or ham”. If you serve customers from all walks of life including Hindus, vegetarians, Islam, Judaism, it should be expected that the flight attendant know if that is turkey or ham. Another thing is that there was no final check by the flight attendant. We landed with tray tables down, seats recline, and people were still on their laptops."

Pros: "First class is always comfortable"
Cons: "Headline tells it all. First thing passenger did when he sat down was hand flight attendant a$5 bill, which she accepted she made sure he and the others in row one were served preboard refreshment. The rest of us not, as she was so engaged with the favored passenger. Not good!"

Pros: "The entertainment"

Pros: "IFE very good"
Cons: "No legroom"

Pros: "At least they should give a can of the soda"
Cons: "The cookie"

Cons: "The flight was five hours late leaving Phoenix due to not having a crew"

Cons: "Food in general"

Pros: "Nothing"
Cons: "AA claimed the overhead storage was full and took my carry-on. Except I walked by at least 15 spots that easily would have fit my bag. They made us pay $50 to check-in luggage, but then didn't bother to put the bags on our flight. They also tried to charge us twice for the privilege of checking bags. They had no flights that would get us home on the same day, then claimed that since 12 hours had elapsed, we had to repay to check bags. During the flight, they had non stop commercials for their credit card. Ugh"

Pros: "Everything."
Cons: "No problems."

Pros: "Friendliness of gate staff"
Cons: "Nothing"

Pros: "Uncertain why there are 9 boarding groups, seems to be excessive/confusing."

Pros: "The flight left on time. Pleasant crew."
Cons: "As usual, the seats for a 6'4" guy are not good."

Pros: "It was a short trip, LA to Albuquerque. Flight attendants were nice, plane was clean, and I was comfortable enough to sleep all 2 hours"

Pros: "I like the food."
Cons: "Japanese shows without eng subs."

Cons: "Cramped seating, uncomfortable cabin temperature, very hard/jolting landing"

Cons: "Delayed!!"

Cons: "Flight path at the end had to many turns kinda made me sick"

Pros: "Everyone was quick"
Cons: "Small seats"

Pros: "Friendly crew"
Cons: "Zero entertainment. Flight sat on tarmac as they tried to fix some technical issues after taxiing"

Pros: "the crew and the people at the desk for boarding were great. the app helped me keep up with the changes"
Cons: "delays and changing gates"

Cons: "Prices are high and changes are frequent on rates"

Pros: "Flight got cancelled"

Pros: "It he seats were very comfortable There was enough leg space Crew was excellent The timing was good"

Cons: "Lots of turbulence."

Pros: "Flight was on time."
Cons: "Seats are uncomfortable, too narrow, and little leg room."

Pros: "Friendly crew."

Pros: "CR is awesome"
Cons: "AA is screwing up with the flight times, bring them back"

Cons: "On my flight from San Jose to Arizona there were no t.v , so it made for a painful five hour flight."

Pros: "On time"
Cons: "Lot of movement"

Cons: "Flight was cancelled"

Pros: "The flight attendant was amazing. She was friendly, courteous and went out of her way to make my flight very enjoyable."

Pros: "WiFi Movie channels"
Cons: "Choice of snacks!"

Cons: "Uncomfortable"

Pros: "Ease of finding gate"
Cons: "There were several cases of couple who purchased tickets together were separated on the plane & no one knew why they were arranged that way. No solution offered at counter."

Pros: "What did I like? Nothing. It was United Airlines, and it has been a long time since there was ANYTHING to like about United. Usually, the best one can hope for is that there is plenty to TOLERATE. Unfortunately, this trip did not rise to that standard."
Cons: "UA to Denver cancelled due to maint, issue. Re-booked thru LAX on Delta. Arrived 12 AM vs. planned 6 PM (w/ 7 AM meeting the next day). Delta is 6-block walk outdoors from United at LAX. TSA pre-check didn't show on the Delta ticket issued by United, leading to another hassle at Security."

Pros: "Entertainment was very nice! Boarded on time"

Cons: "2 hour delay."

Pros: "I could watch movies on my phone via the app"
Cons: "No where to charge my phone"

Pros: "Things were new"
Cons: "Seats were smaller, legroom was less, seatbacks when fully upright push your heard forward so when I fell asleep, my head kept falling, NO FREE ENTERTAINMENT. They tell you to download the app mid-flight to get free entertainment, but you need to pay for wifi to access the app store."

Pros: "It was a short flight"
Cons: "The persons sitting next to me"

Pros: "Great crew!"
Cons: "Not the airline’s fault. Bumpy ride."

Pros: "Everything"
Cons: "The return back to the state"

Pros: "Good progress info in-flight from cockpit"
Cons: "TSA lines at SFO Terminal 3 are a zoo, precheck included. United gates had no facilities available to plug in a charger. C'mon folks, it's 2017, one wall outlet with two kids sprawled on the carpet next to it isn't enough. The 'grab a snack' box had one crumpled cellophane package of peanut butter crackers. Yum."

Cons: "I appreciate the in-flight entertainment idea, but the execution leaves something to be desired."

Cons: "Personal entertainment did not work. Most first and business class airlines have a screen to see the movies."

Pros: "Flight was late"

Cons: "Thirty minute delay with pushback in San Francisco"

Pros: "service.snack"
Cons: "some folks didn't use ear phones watching shows so i had to hear annoying entail mentioned selections. I had ear plugs fortunately :) didn't find anything I'd watch in entertainment. enjoy learning/science/documentaries"

Pros: "The attendants tried to be cheerful in a difficult situation."
Cons: "Once we were boarded we waited for a long time in a crowded stifling hot plane. Requests to the crew were met with helplessness on their part!"

Pros: "There were no delays"
Cons: "Even for a smaller person like myself, it was quite cramped--moreso than what I've noted in the past"

Cons: "We we're delayed at customs and missed our flight. We were told we were re-booked on a flight, so we ran across the airport, with two small children, to make that flight only to be told that weren't actually re-booked and needed to go standby. We then waited in line at customer service for two hours to be informed that United won't pay for a hotel. The customer service rep. did offer that if we wanted to take our kids across the airport, now at 11:30 at night, we could look for a United Supervisor in Terminal E, and if we were lucky enough to find one, they might override the policy and cover the hotel. Really! I understand that United doesn't have control over customs, but United did book an international flight with just over an hour layover, knowing that any slowdown in customs means missed flights. That's fine. The problem I have is when it happened, United's Customer Service model was to provide misinformation, incredible slow service, and what seemed like a complete lack of interest by United employees to do anything to make the situation better. There were no supervisors at the service counter, only 1 representative for an hour or so, and when the other representatives showed up, they were discussing going on break and going home. All with a very long line of people stuck in the airport waiting to get some help. I could accept this as an isolated instance, but since booking this trip, I have been getting the same level of service over the phone while trying to submit a refund request for my son who did not join us on the trip. United's 24 hour refund policy has taken 6 weeks and many hours online and on the phone and I still have no idea what the status of that request is, and apparently neither does anybody at United. The interaction I have had with your employees have been friendly and courteous, but extremely time consuming, with a lot of incorrect information and no resolution. Very mediocre at best."

Pros: "Really fast and efficient boarding"
Cons: "The flight was really bumpy which I realize isn't anyone's fault but I couldn't wait till we landed...also they announced that as soon as we were at a certain altitude they would begin beverage service....which I was really looking forward too , and then ten minutes later they announced that they were cancelling beverage service."

Pros: "We arrived on time and I had no problems ."
Cons: "Everything was ok."

Pros: "The crew - very friendly."

Cons: "Contestant delayed flights. Cancelled flights. Overbooked flights. Threats to cancel flights if people didn't board quickly. And on top of that 60+ people without baggage that was lost.."

Pros: "Nothing"
Cons: "Everything"

Pros: "Everything went smoothly and as planned."
Cons: "nothing to complain about on this flight."

Pros: "It was on time and I had no problems whatsoever."

Pros: "The crew were helpful and did their best to manage delays."
Cons: "United is has delayed my flight on 3 out of the last four trips. 40 minutes, 1 hour, and 2.5 hours."

Pros: "The crew was polite and courteous. Aircraft was clean. The flight even landed way ahead of schedule. Overall a great return flight"
Cons: "The food seemed overpriced for what it was. I passed as it didn't look very appealing."

Pros: "Belize City airport is tiny and easy to get through. They also board passengers through the front and back of the plane to speed things up."
Cons: "Waited 40 minutes to pull into our gate in Houston, which put us in a bit of a bind to get through security and onto our connecting flight. The next flight was overbooked and crowded."

Cons: "This experience felt very "cheap". I have flown united many times and never thought this before. Not including a checked bag for an international flight seems ridiculous. I understand for domestic travel, but international is different. Same with not having an in-flight movie. Even one or two free options, or free tv or something. The only "free" included bringing your own device and paying for the wi-fi."

Pros: "My flight got cancelled. I went to SanDiego inste6"

Pros: "Only good thing was the flight was fast and on flight staff friendly."
Cons: "Flight to Denver was supposed to leave from Albuquerque at 9:55. Screen said flight was on time. No rep at desk and screen changes to Houston and only way we found out our flight was delayed because the plane was diverted to Durango is because another passenger called United. Finally at a quarter till 11am the screen at the gate changed back to Denver but still said 9:55am departure flight on time but united's website stated flight delayed till 11:55am. Upon return to Albuquerque from Denver bag was not on my flight so I had to hang out in Albuquerque although, I live an hour away because I have prescription meds in my checked bag I need to take 4 times daily. Would not fly United again"

Pros: "I liked that the flight was on time and there was absolutely no delay. As soon as we boarded we were on our way..I was such a pleasant flight with very little turbulence."

Pros: "It was very quick boarding, it may have been a bit confusing though."

Cons: "Everything! Fabulous flight"

Pros: "Again, great staff at the gate and crew aboard. Short flight but very comfortable."
Cons: "It was freezing!"

Pros: "For economy, I thought the seats were pretty comfortable. I also liked how they quickly boarded through the front and back doors at the same time. We got off the ground quickly."
Cons: "Really, no complaints this leg of the trip."

Cons: "The crew was rude especially the male attendant in the business class , the seats looked as if they will break anytime and entertainment doesn't really work"

Pros: "Easy boarding. Pleasant crew"
Cons: "Food selection poor. I dozed off and was not asked if I wanted a drink. Flight delayed over an hour."

Pros: "On time both ways"

Pros: "Staff was nice and attentive"
Cons: "Flight was delayed"

Pros: "I liked the fact that it was a direct flight and the departure and arrival times were just perfect. I really liked the cookies they had. If I had wanted to use it, there was WiFi available."
Cons: "We took off late due to mechanical problems and I think the practice of allowing first class passengers to board first and then get in the way of other people trying to board later is inefficient."

Pros: "They gave us free direct tv"
Cons: "There was no notification or update that the electronic systems aren't working it took over 3 hrs to get checked in then another 2hours to get an electronic boarding pass. Then when we got to Houston we have to wait for the gate to open because the gate shorted out. The worse experience ever"

Pros: "The flight was safe, the crew courteous. Why persist in jamming people into seating that is uncomfortable and unhealthy."
Cons: "Why persist in jamming people into seating that is uncomfortable and unhealthy."

Pros: "Nothing"
Cons: "When traveling with a service animal, it's kind of a given that I would be seated where there would be room for my dog. My dog is 70 pounds. There was no room for him to sit in front of me. The flight attendant just says "he can't sit in the isle". I asked her where would you like him to go? She says "not in the isle". A 2nd attendant was able to move me to a front row where there was space for him to sit on the floor in front of me."

Pros: "No problem flight"
Cons: "Announcements from cockpit inaudible"

Cons: "Tried to charge us $200 for 'oversized luggage' when we have flown with that bag 2 other times. The UA tag was still on it! Then, after the kiosk agent slapped my hand away from the machine, I asked for a supervisor, who declined the bag anyway. But after prodding asked for a solution, a box(nice and convenient to handle through an airport) & we had to throw our expensive piece of luggage away, only to see a worker pull it away from the trash. By this time, it was 20 minutes until departure and I had to ask the same supervisor for assistance, pointing out our situation. Are these workers not trained to know which flights are leaving when? Or do they just not care at all? Worried we might not make the flight, we asked for a ride from 2 transit vehicles(I have a rebuilt knee and can't go fast) and you guessed it, were denied. Regardless, we eventually made it to the gate to be greeted by a 'oh there you are' where I tried to grasp for some, for any understanding from this company. Ok, here's the kicker: when we got on the plane, there were many open seats in the middle. My mom asked if we could sit in one and was told that it would be $91, even though the flight wasn't full. What is really going on? So there we all cram into the back of the plane. I am Not exaggerating when I tell you that I could not extend my are fully in front of me-that's how close the rows were!! The video was playing the safety message and we all looked at each other knowing that there was no physical way to reach under the seat 'in the case of a emergency'. The flight was turbulent, but you can't really help Mother Nature & we arrived alive, so I'll give you that. But as we landed, a piece of the seat in front of us landed on my moms foot. So, yes, rating 2. angelaisworking@gmail.com"

Pros: "Left and got into destination early"
Cons: "Turbulence"