Pros: "I liked the fact that we were able to get free meals and the first check in luggage free."
Cons: "NIL"
Cons: "My food in my luggage is spoilt. My trip was cut short and I missed the event I had come up for in the first plAce"
Pros: "I was pleasantly surprised at how new, and nice, the plane was. I appreciated the entertainment system and meals. The crew was super friendly and nice. It seemed that try actually enjoyed their job, which is refreshing to witness."
Pros: "Counter personnel and air crew were pleasant and helpful. Overhead bins were adequate, even in the smaller plane (Embraer 190)."
Cons: "Seats are somewhat small, though I am somewhat large."
Pros: "I've never had a flight that was late with Copa."
Pros: "Little screens for movie"
Cons: "Food wasn't great. Need more water supplied.would like more movie choices. Also..warning...after you pass through security in Panama..don't buy water...there is a second security at the gate and they will confiscate the unopened water you just bought next door to the gate.....!"
Pros: "I bought a return ticket from Panama City to Rio on Kayak and was not notified that a Yellow Fever shot was necessary for re-entry to Panama. Turned back at the air port in Rio I had to spend an extra 13 days in Rio de Janeiro at my expense, three to see doctor and get vacine, plus ren day waiting period."
Cons: "To change ticket I had to pay change fee plus fare difference. Copa said it was not their responsibility to notify passengers of health alerts and Kayak should be responsible. Needless to say I was on the hook for the time and the bill. I have flown Copa with satisfaction a number of times but this is enough to discourage me from ever flying them again and possibly ever using Kayak again."
Pros: "Thankfully we missed the holiday traffic so we were able to check in and board effectively."
Cons: "Food service was poor and planes were outdated."
Pros: "The flight was on time and the food comfortable. The food was average for airplane food (overcooked and dry pasta and bread)."
Cons: "The food, as noted above."
Pros: "This was a good flight. There are more business-like type travelers in the morning and traffic to the airport runs smoothly so early in the morning."
Cons: "My flight was fine and the time seemed to go by quickly."
Avianca was organized in boarding and disembarking and all announcements were made in both Spanish and English 👍🏼
Pros: "Crew seems to try"
Cons: "Avianca seems to ALWAYS have an issue .. late, delayed, etc...but the worst thing is that they don’t live up to their mistakes and reimburse customers for their mistakes. They should be forced to improve their service or be put out of business. Come on Avianca ! Step up your game... instead they know that there is no competition so they just take advantage of their customers. Can we get a new airline in Latin America please!?!"
Pros: "The crew is busy so that she might forget the request."
Cons: "Maybe more person."
Pros: "What can we say? The plane departed on time. We had time to make our connection and we arrived early! Great flight!"
Cons: "Older plane without current technology on board"
Pros: "The crew was friendly and showed great care, attended every need."
Cons: "Comfort."
Pros: "Overall it was a great experience, the crew was friendly and polite, the seats were comfortable, a lot of choices for online entertainment."
Cons: "There was a little disorder in the forming of the boarding line, and the breakfast food, egg specifically had an awful taste."
Cons: "Really bad experience with the airline. Changed flight without previous notice, plus after that all flights were delayed and they were not interested in helping uf"
Cons: "No tenían almohadas para nuestro bebé, las auxiliares de vuelo poco amables."
Cons: "The Kayak/ Avianca site does not allow one to input TSA Pre info. Although I had printed myh boarding pass online ahead of time, i had to wait in a long long line at the check in counter to get an updated boarding pass with TSA Pre on it. Not happy!"
Pros: "Food is definitely better, but too small"
Cons: "Flight attendant holding us so first class could leave the plane first."
On time. No problems boarding. AA checked my roller bag for free. In flight entertainment wasn’t really working and they didn’t sell the snacks on the paper menu.
Cons: "Terrible logistics. Stuck on tarmac because they couldn’t clear the previous plane out of the gate. Fellow passengers missed their connecting flights."
Cons: "Almost missed flight due to late first flight. Complete amateur"
Pros: "Flight was on time. Good movie selection."
Cons: "Crew ran out of toilet paper in one bathroom with over an hour left on the flight. It seemed like they just didn’t care to replace it and said they were out-either way, not a good look. Plus tiny screens and tiny seats."
Pros: "Crew was amazing and work diligently to make everybody feel comfortable."
Cons: "Nothing. I had no issues!"
Pros: "comfortable"
Cons: "boarding delay, we must arrived at 13:48hrs, but our flight return to miami due to problems in navigation, we have to await at airport and arrived at Guatemala at 18:30hrs."
Cons: "Nice crew. Nice flight. Wish there was a bit more legroom"
Pros: "Most was pretty standard. We did arrive 30 minutes early, which was nice."
Cons: "My bag was checked at the gate, and I was told I could pick it up in Sint Maarten, my final destination. I arrived in Sint Maarten to learn that AA had left my luggage at Charlotte Airport, despite having landed 30 minutes early."
Cons: "Flights could be on time. Every one of the 4 flights were late. Also it would be nice to offer a snack that doesnt contain wheat and sugar."
Pros: "Overall good value for money for a Economy seat. The aircraft is of a recent make & model with the latest amenities on board. Crew is friendly & departure well on time."
Cons: "Exit seats on row 12 are NOT exit seats although they are sold as such. They have regular leg room. Only the left must seat has more leg room as the row in front in that spot does not have 3 seats."
Cons: "Too much time wasted in boarding dealing g with carry ons."
Pros: "The attendants were amazing, fun, attentive and provided for a very quick four-hour trip!"
Cons: "Not one thing."
Pros: "Absolutely horrible aircraft. I am 6 ft 3 and there was no way I could fit my body into the seat without crushing my knees. So I had one leg underneath the seat in front of me the other leg in the Isle. The flight attendant came down the aisle with the drink cart running it squarely into my knee."
Cons: "I cried out in pain with tears in my eyes and all she could say was you shouldn't have your leg in the Isle."
Pros: "The speed of the plane"
Cons: "I have a medical condition that requires me to take medicine during the flight which my wife administers for me and they would not sit us together even thoe when I purchased tickets I requested seats together"
Pros: "Flight was okay but late both on take off and landing"
Cons: "I wish they would tell the passengers about delays before you are stuck on the plane."
Pros: "The crew members are nice and professional."
Cons: "The aircraft is out dated and less comfortable than an old bus. It’s time that ALL airplanes will feel as comfortable as a movie theater. And have screens and wifi .. and be comfortable to even take a knapp"
Pros: "Efficient crew, knew their business, executed their functions well."
Cons: "Small planes are inherently less comfortable, but that just goes with the package. Nothing you can do about it."
Pros: "I was so pleased that United offered the flexibility to change my flight before the chicago snowstorm without incurring a change fee."
Cons: "I paid for seats on my original flight. But ended up sitting separate from my traveling companion on the new flight."
Cons: "Tuna and crackers as a first class snack option? And yes, pay for WiFi again."
Cons: "The prior flight was delayed because after taxing, a crew wanted to remove an uncooperative passenger and went back to the gait. Subsequently, we arrived in Washington DC with only a few minutes before our next flight Albany was scheduled to leave. Because we had to do check our carry-on bags, we were 5 minutes later to the gait where the airline refused to wait for us to board although another passenger who did not have to wait for her bag was able to board the flight Albany. We therefore had to take a shuttle to Reagan international Airport, fly on a different airline to Hartford Connecticut, rent a car and drive 2 hours to finally reach our destination in Albany."
Pros: "Everything was great. The crew was amazing & I felt very comfortable"
Cons: "But a five hour delay on top of an already 5 hour layover was extremely exhausting. I know it is out of everyone’s control so I do not blame spirit"
Pros: "The crew members were amazing but the seats was a little tight. Overall the experience was great."
Cons: "Better sitting areas"
Pros: "Flight crew were very friendly and resourceful, plane was not full; boarded immediately"
Cons: "Seats don’t recline; minimal leg room; nickel and dime charges (ultimately no cheaper than Southwest); long line just for “bag drop” Hey, you get what you pay for...! :)"
Pros: "Friendly crew"
Cons: "Our flight from Houston to Vegas was delayed for four hours. Once we got to the airport, Spirit informed us that they were tacking on an additional hours worth of delay for a grand total of five hours. I asked if we could be moved to another airline and the guest services person looked at me as if I was speaking a foreign language and had no concept of what it was I was requesting. The terminal area around Spirit was filthy. It stood out just how unkempt the area was at our gate. Can’t blame this solely on Spirit but it definitely left an impression. Finally boarded after five plus hours and once on, that’s when I realized leg room was not really a thing on Spirit. I was literally sitting spread eagle because if I tried to sit straight, my knees would then be digging into the person in front of me. That wasnt an issue for the screaming children behind me, however. They had absolutely no problem karate choopin’ my chair for pretty much the entire three hour flight. The one bright spot was the crew, they were great but not enough to offset the overall experience which was thoroughly miserable."
Pros: "Cheap flight sort of."
Cons: "You get what you pay for. Seats are small and uncomfortable."
Pros: "It got me there. They held the door closure for me. The flight attendants were really friendly and professional."
Cons: "No WiFi, $3 for a bad cup of coffee, uncomfortable seats that didn't recline, no leg room, and tray space so narrow, it was unusable anything more than holding that bad cup of coffee."
Cons: "Fly was delate leaving bogota, and the other two transfer the fly left early , and my luggage was delate two! Didn’t get it until 2days later, bad service."
Pros: "The price was very affordable compared to most airlines. The crew was friendly and diverse. The boarding process was smooth."
Cons: "Not even a small complimentary snack such as chips, pretzels, etc. And no complimentary drink, including water was offered. No matter what the price or service, water should be mandatory regardless."
Cons: "The baggage fee is outrageous Almost equal to the price of the flight Please do something about it"
Pros: "Good flight got there early"
Cons: "Seats are so close and the man next to me had really extremely bad breath for 7 am in the morning"