This flight had the most beautiful stewardess I have seen in all my travels all over the world.
Cons: "Nothing just great"
Pros: "Crew members were so friendly!"
Pros: "Crew was excellent, boarding process was orderly and clearly explained."
Cons: "Seat too narrow."
Cons: "The pkane changed departure times, so i was stuck in airport until 440 pm and i had to pay $60, to change ticket."
Pros: "Loved Japan Airlines"
Pros: "It was on time and fast"
Cons: "Long flight delay with very little information given as to why. The pilot only sporadically gave information about the delay and was not specific about the cause or how long the delay would be."
Pros: "Seats were very comfy from PDX to Ontario. Liked the fig bars. Good selection of beverages. Friendly crew. Smooth landing."
Cons: "Soooo disappointed that you needed to pay for the internet on the smaller planes while on the larger one it was included in the price for us lowly Economy flyers. The flight from SEA to PDX was tight with the smaller seats. My husband is a big man and if he had not been sitting next to me and been a man I did not know it would have been VERY uncomfortable. The flight from PDX to ONT was better with the seats but again we had no way to charge our devices and were asked to pay for the WiFi. Really??? In this day when EVERYONE uses them you are going to punish economy??? If you offer WiFi on the big ALaska planes then it should be offered on all of them. Not sure how hard it would be to wire in charge ports but someone should be working on that."
Pros: "Crew top notch, they were professional. Always courteous and friendly. Luggage arrived on time from cruise ship."
Cons: "Nothing bad to say."
Cons: "Port of Seattle security is so stupid -3 check points ...really and no directions to follow where to check baggage. Not Alaska fault but Seattle airport “sucks”"
Pros: "The crew was very nice. Boarding went smoothly. Availability of free in-flight texting is a great benefit."
Cons: "Delayed takeoff for about 40 minutes after pushback from the gate, for de-icing, even though the temp was in the 40s"
Pros: "That I didn’t have to deal with too many people on the flight."
Cons: "I didn’t like that my cup of ice was taken away from me before finishing the ice to hydrate myself from the hangover."
Cons: "Gate misinformation snafu."
Pros: "New airplane, friendly and engaging staff"
Pros: "Accommodated my disabled mother through the whole flying process. Thank you"
Cons: "The fact you cancelled and booked me the next day without making any effort for a flight you cancelled because of crew shortages. I am highly unlikely to risk flying with Horizon Airlines again."
Cons: "It shouldn't take almost until the end of the flight to have a meal tray cleared. First class isn't worth the additional cost when flying on Alaska. Save your money."
Cons: "Flight was delayed as incoming flight was late"
Pros: "The flight was on time and the crew was efficient and courteous"
Cons: "Boarding was horrible (like most airlines), too many levels, and by the time we can board, we have a long wait in the loading corridor, at a standstill in the aisle. Seats are cramped and the only thing they offer to eat (free) is a small cookie. They charge too much for internet connection also. I wish airlines would just board from the last row forward, would speed the process up tremendously. I don't care about first class, MVP, military, families, they always seem to be in the front third, and that's what slows everything down."
Pros: "We missed our 8:10am filght out. After the pushing off of the plane, a very kind steward assisted us. Her co-worker was not so kind."
Pros: "Had a very smooth experience the whole way through. friendly and considerate flight attendants and flight attendant students. Very fun and enthusiastic pilot crew. Got two drinks! They came they multiple times."
Pros: "The plane arrived on time and we even landed a bit early to our destination! The crew was very friendly and helpful!!"
Pros: "Love small planes. Lots of legroom and you can see everything."
Pros: "Loved the planes- clean and roomy in regular seats! The flight attendants were awesome. We are spoiled for any other airline now.... ;-)"
Pros: "New equipment, excellent staff and good inflight entertainment."
Cons: "Boarding procedures seem old fashioned and inefficient."
Pros: "The space, seat, cleanliness,friendly pilot, airport assistance, tsa wh helped me approx 4::30 pm at Ontario Airport but not the snotty one who tried to take my water bottle after flight delayed teo hours & had special permission to go back thru security to eat. Needed water bottle because diabetic & recovering from pneumania. Did not like the patting down because I had a Kotex pad on. Wierd. Love flying Alaska Air."
Pros: "I like the crew, they served everyone well on the plane."
Cons: "While the pilot was taking us to the runway before takeoff, there were some noises that could be heard in the roof. I was scared. My dad was sitting in front of me, and when we got off the plane he told me he heard the noises too, and saw some passengers that looked worried who heard the noise as well. My dad works with airplanes, and he said it might have been the panels overhead rattling that was making the noise. Other than that, the flight was okay, but i think the aircraft should be checked out."
Pros: "The snacks and leg room in premium. The flight wasn't busy so it was nice. My bag got delayed so they rushed it to me that night and gave me credit towards future flights. Very nice."
Cons: "No personal TVs in head rests"
Cons: "Flight was delayed."
Pros: "Short flight so need for food. Crew were friendly and professional. The plane was clean and flight on time"
Cons: "Plenty of leg room, didn't feel crowded, but the seats were so hard and it hurt my back. Glad it was a short flight"
Pros: "Flight on time and not over booked. Informative captain. Excellent prices."
Cons: "Lacking elbow room."
Cons: "The short seat belts"
Pros: "This is the 8th flight I've had with Alaska and I only have one complaint to be honest."
Cons: "Both of my flights stated we would board by a certain time but instead we boarded ten minutes before our departure time. This in turn made us late."
Pros: "The plane was very spacious and had a lot of leg room. The outlets were very useful."
Cons: "Nothing to complain about."
Cons: "It was not clear on what luggage was allowed until after I paid then I found out that luggage was extra for each suitcase. This should be Honest policy where you show innocent people that the luggage is not included and not wait until after they pay"
Pros: "Great service. Comfortable seat."
Cons: "Lack of choices for snacks. A bag of pretzels and a cookie might be okay, but having fruit or cheese would be nice. Also, the butten for recling was very stiff, which made it quite difficult to move my seatback."
Pros: "The flight took off on time and got to the destination on time. It is a great experience. The flight attendants are nice and friendly as well."
Pros: "Alaska Airlines makes it very easy to board the plane, especially if you use theor app. After checking in, you can pay for bags and get an electronic boarding pass on your phone. Very efficient!"
Cons: "The food on the flight was very limited unless you wanted to purchase something. Can't expect much from a shorter flight like I had, but more options would have been nice."
Cons: "Missed my flight because of their staff"
Pros: "Fairly comfortable seating,friendly staff."
Cons: "Very long walk to concourse,outdoor boarding."
Cons: "Flight was delayed a couple of hours- first couple, weren't able to tell us when it was leave so we couldn't make other transportation decisions. Arrived after rental car counter closed, spent night in airport, received form letter in response to email (that did not request additional reimbursement)"
Cons: "I've flown with many airlines and the one thing that I appreciate the most when flying is having the ability to watch programs from the televisions on the back of the headrrst."
Pros: "The power plug to charge phones or tablets"
Cons: "Didn't like the fact that I couldnt choose a seat until 24hrs prior to my trip.."
Pros: "Same as above"
Cons: "Same as above"
Pros: "They treated me super great"
Pros: "The people on the plane were great."
Cons: "The San Salvador airport is chaotic and not user friendly."
Pros: "Window seat"
Cons: "Lots of passenger we were cold we needed a blanket and there were no more ."
Cons: "Keep up the good work"
Cons: "The particular seat I was in was horrible."
Pros: "Good service"
Pros: "Nicer plane than the one we flew from San Francisco to San Salvador"
Pros: "Online check-in, boading"
Cons: "Spend over an hour in the plane after landed. We weren’t even Offer water or nothing."
Cons: "There was no entertainment option. There were no screens or charging stations on the seats and my earphone plug did not work to watch the movie playing on the common screen, which was very small and hard to view."
Pros: "Food was great"
Cons: "Trip was long"
Pros: "Very Friendly and helpful crew. Good food, considering other airlines I had to pay more for the same itinerary and not even water was offered"
Cons: "I find my luggage broken, I need my luggage replace. I was told at airport to file online I've been tryin to file a claim online on AVIANCA'S website but I was not able to find a link to follow a claim. Please help me. Thank you! Olga Noriega 202.409.4830"
Pros: "Good airline and nice staff."
Cons: "There is no personal screen for individual entertainment."
Pros: "This airline was horrible with crew that was highly unkind and stole our duty free products."
Cons: "Crew, service, poor attitude, inability to help passengers. Never retrieved duty free products that we paid for."
Pros: "The staff on the plane were extremely friendly and quick to assist when needed. Always checking in and making sure our flight was smoothly and we were happy."
Cons: "There was only one option for a snack on the way back after breakfast (Spanish quiche) and I wish there was another option for those that do not enjoy quiche."
Pros: "Connections very easy. Flight arrived early. In-flight service exceptional."
Pros: "Service, food & comfort are unmatched! staff kind & professional. couldnt ask for more."
Pros: "Arrived on time, smooth ride great landing"
Pros: "Nice crew"
Cons: "The food"
Pros: "We loved everything about the airline we have been traveling with Avianca for several years now and we love it , definitely no other airline has the quality of service and professionalism as Avianca does."
Cons: "For price they dont give food."
Pros: "Boarding and exiting were fast. They also let me take on a carry on that was far too big to be considered a carry on. Lots of overhead space. Oh and they give you a blanket and pillow to use during the flight."
Cons: "The service and entertainment wasn't as good traveling on this airline to the US as it was traveling from the US. Barely any entertainment besides fold down small TVs for every 4 rows. The app they tell you to download was useless on this flight too."
Pros: "Everything and also we don't whent to Bogota we directly fly to Ecuador so we don't whent to different part but we wait to much"
Cons: "Just to said something and sometime change what they talking but also is good experience to make share I don't have the same experience in the future"
Cons: "lots of turbulence/ storms didn't get movies or food or earsets etc for a couple of hours!"
Pros: "Great service, comfortable seating. I was provided with a blanket, decent warm meal, and wine during my 5 hour economy flight. Very happy. Would certainly recommend."
Pros: "I really liked how they gave out a free meal - few airlines still do this."
Pros: "efficient flight, good/helpful flight attendants, arrived early, great flight"
Cons: "poor soft drink selection, mediocre food"
Pros: "basically everything"
Cons: "the food"
Pros: "This is my second time flying with Avianca, and is being a wonderful experience, the staff is very friendly at the airport and on the plane, flight was confortable, they offer complimentary breakfast or lunch depending what time you are flying , things that the other airlines stop doing years ago, they are also very responsable and honest , I forgot personal documents and my camera on my way going to El Salvador and inmediately they call me to let me know they had them , in general the service is awesome .!! From now on I will always look forward for flying with Avianca."
Pros: "Good food"
Cons: "Crew was not helpful, too slow for this type of service :("
Cons: "My passport was not due to expire for the NEXT 4 months AFTER my come back day The lady from Avianca didn't let me board due to my passport expiring 4 months after my return day. I had to pay for a 24 hours expedite / rush passport. ALSO, once I got my new passport (17 hours later) I was told that I had to pay $170 penalty for moving my departure day and $680 because I had to adjust to the new ticket price. At that point I decide to buy a new ticket with a different airline. AVIANCA SUCKS!!! They are NOT very accommodating at all. Will not recommend this agency and I WILL NEVER ever again will use their service."
Pros: "The flights were on time, with great service. This was a connecting flight with only a 45 minute layover and I didn't worry about my luggage being lost (in then end it was transfered to the connection on time)"
Pros: "My third time flying Avianca, my third time enjoying the flight. The alternatives from El Salvador (sal) to the U.S. (iah) with no stops is United Airlines and I had such a bad experience with them. I was a loyal customer for Continental but it ended when United took over. So far Avianca has replaced Continental in my list of airlines that I would consider. And KAYAK was awesome as always......"
Cons: "The entertainment choices (but to be fair I did not peruse all of the options available) were not to my liking. Is just a small thing and is not a complaint, is just an observation."
Cons: "They did not load my luggage in the airplane because there was not enough room. They promised to deliver it to my hotel at the night of the same day, but they did not. They gave me the same excuse, there was not enough room in the airplane, even though my luggage had a priority to be in the airplane. I had to discuss it with the call center stuff for a long time to make the arrangement to receive it as soon as possible. The call center stuff was not very helpful and just gave me a lot of unreasonable excuses. I am very disappointing with Avianca."
Pros: "Good waiting area and attentive gate agents. Good crew and service for the flight, too."
Pros: "I was traveling with an injured hand and the flight attendants were very nice & helpful"
Pros: "Generous food and drinks. Smooth flight."
Pros: "Food, seats, entertaiment, customer service"
Cons: "The baggage took almost half hour to come out, I missed my car in the rental because of that."
Pros: "the wind was high on the landing into costa rica but the pilot made a smooth landing"
Pros: "When Taca was managing it was a total disaster: Now under Avianca we experienced great courtesy from the crew, acceptable food and snacks, and prompt service. Taca took the prices to the ceiling and it was a shame to pay 900.00dls for a trip to El Salvador.to make it worst they threw peanuts and soda y our trays, which was poor second class service. It took us almost 10 years to return to Avianca/Taca. but now we are pleased. Definitely your best point is CUSTOMER SERVICE. ( pRICES STILL HIGH). tHANK YOU."
Cons: "VOLUME ON THE ANNOUNCEMENTS ARE TOO LOW, AND HARD TO UNDERSTAND BECAUSE THEY RUSH, CREW SHOULD SPEAK SLOW, PAUSED AND CLEAR ON BOTH LANGUAGES, ESPECIALLY IN ENGLISH SO TO MAKE IT UNDERSTANDABLE FOR ALL."
Cons: "Security personnel at Msgr Oscar Romero International airport were ugly manner and very unprofessional, disgusting the way they treat people, I am Diplomatic Consul General and he didn't care and gave me more grief!!"
Pros: "The attention I received."
Cons: "The food."
Pros: "I love that it was easy to get an exit seat(I need the leg room for my knees) and that they still feed people( not once but twice)"
Cons: "Really nothing to complain about although I did have to wait a little long for my bag(we all did)."
Pros: "Friendly staff, free checked baggage, beverage service."
Pros: "The flight crew was very nice and the food was pretty good. I was surprised to get food at all considering one flight was just an hour."
Cons: "At the initiation of my trip, the flight had been over-sold. The check in agent tried to kick me from the flight even though I had bought my ticket over a month prior. She said that I had to check in online to ensure my seat, but I had never received any sort of email. Finally we called a manager over and I got my ticket. On the way back I tried to get on their site but was unable to. However, I had no issues with the return flight."
Pros: "Comfortable seats and the plane was not crowded."
Cons: "Wheelchair for my mom was not at the gate in Atlanta, she had to walk and we had to still check immigration, customs and reroute our luggage."
Pros: "no, not courtesy"
Cons: "select crew based in human and better relation"
Pros: "Pilots kept us abreast of timing and upcoming turbulence"
Cons: "The seat back screen was broken, but the screen itself was always on, so in addition to no entertainment, I couldn’t even have darkness"
Cons: "Brighter, kinder and nicer faces."
Pros: "The crew on this flight was amazing, and boarding was right on time."
Cons: "It was pretty hot on the airplane. Could have regulated the temperature a bit better."
Cons: "Delay on flight and providing beverages while waiting for 6 hours"
Cons: "Late flight. Unacceptable"
Cons: "KAYAK did not informed us we have to pay for our luggage!"
Pros: "Crew was very good."
Cons: "Seat assignment at gate was inconvenient b/c jt dissuades you from taking a bathroom break before the flight. They can't prefer that you go on the plane."
Pros: "I apreciated how well informed he captain kept us. There were several delays but she communicated freely and helped us to feel safe."
Cons: "Better customer service. Your employees should be te-trained and reminded they are in a service industry where your clients have other options to fly."
Cons: "Add A Display Board For When Cabin Sections Are Boarding"
Pros: "Love the fact that the head rests move to support your head better."
Pros: "Flight was on time, smooth take-off and landing, and gluten-free meal available (ordered before through Delta.com). Alcohol was available at each drink service."
Cons: "No gluten-free snacks, lack of gluten-free awareness by crew, and gluten-free meal had an apple instead of the (gluten-free) ice cream bar the other meals included for the dessert."
Pros: "Nice crew. Stable flight."
Cons: "No gluten free snack options."
Pros: "Crew was great (once they arrived)"
Cons: "1.5 hour delay added 5+ hours to our travel day. Not fun..."
Pros: "Very comfy first class seats"
Pros: "Flight attendant in first class was amazing."
Cons: "Have to call out the delta lounge...excellent and healthy. My experience was outstanding. Thanks Delta"
Cons: "First delay notification: 1 hour 20 minutes 1 hour later, Second delay notification: 3 hours 15 minutes 2 hours later: Third delay notification: 3 hour 50 minutes Fourth delay notification: 4 hours 25 minutes Fifth delay notification: 4 hour 32 minutes No explanation for reason. Last time flying Delta."
Pros: "Convenience. Smooth ride. On time. Great staff."
Pros: "On time, good flight"
Cons: "No power on outlets at waiting room airport, charge 2 dollars for earplugs"
Cons: "plane was a bit old. tiny tv screen"
Pros: "That it got me home"
Pros: "Movies selection were good, snacks were pretty good"
Cons: "Why make someone pay for an upgraded seat that doesn’t recline? Terrible. Also delayed the flight by an hour, no explanation, and no idea if connections would be made or not. Had to run to my connection and they almost didn’t let me on. Smh"
Pros: "Delta employees are a cut above American AIrlines and I have to say everything went very well with the flight. THe last flight I took on American went horribly wrong and it was not even completed."
Pros: "Flight attendants were excellent, flight from Milan to JFK, while long was reasonably comfortable. Food was pretty good. Lots of free movie and TV choices. Leg room was OK."
Cons: "It would be nice if the seats leaned back just a little more for sleeping. Make certain you have used the restroom before you get to JFK and customs. Customs was a pain but I had lots of time between flights."
Pros: "Service on tme"
Cons: "Small plan"
Pros: "At the counter the staff is friendly, nice."
Cons: "There is no one to organize the lines to the self check in on the computers, basically a mess, nobody knows how many lines are there."
Pros: "Like the smaller contingent of passengers. Boerding a lot quicker and simpler. Captain gave us some interesting details about plane and its capabilities."
Cons: "Exit row seats were were very uncomfortable, very little padding, although there was plenty of legroom. No snacks or entertainment. WiFi did not work."
Pros: "How nice and gentle they were."
Cons: "Long waiting lines."
Pros: "Smooth flight on new B757 with good entertainment system and Comfort+ seating legroom worth the extra cost but I was disappointed that the overhead storage bins above our seats were filled by pax from other seats before we arrived even though we were given priority boarding and the toilets were filthy."
Cons: "Boarding passengers should be more carefully controlled with amount and size of cabin luggage and where they place them. Toilets should be more frequently cleaned in flight."
Pros: "gate agents were friendly and efficient boarding. FA were fine and quickly served beverages and reurned two more times offering snacks and more drinks. comfort class seats were comfortable. all in all perfectly fine"
Cons: "i was not able to use my RU cert even after applying it over one month before and having diamond status.... makes me think why bother with status"
Cons: "Having to wait a long time standing in line before boarding the plane."
Pros: "on time, good service,"
Cons: "i agreed to check in my bag at the gate when they asked for volunteers thinking I would get it at the gate of my destination but after i checked it in in gate attendant informed me that i would get my bag at the baggage claim"
Pros: "Easy boarding, helpful crew, on time, informative pilot"
Cons: "Fewer and fewer choices for beverage and snack"
Pros: "The flight was ontime, boarding was okay. Disembarking seemed a little slow."
Cons: "Seats have gotten narrower and closer together and it was a new plane which seemed to have more slope to the wall which meant even less room in the window seat. Too warm in the plane"
Pros: "Flight was on a 787! Great plane"
Cons: "Food was mediocre for an international long haul fight, and was served by a completely indifferent staff! My prearranged seat choices were switched to a no recline rows and rebooking after a unnecessarily missed connection became 7 step comedy of errors ,aside from quality aircraft this felt like a budget operation."
Pros: "4 hour flight. Non-eventful except slight turbulence. Good to be home! Thank you!"
Pros: "El personal abordo muy amable llegamos a tiempo"
Cons: "En el ahereopuerto de guatemala para chekiar las maletas siento q nesesitan mas personal estuve una ora y quince minutos para poder chekiar mi maleta"
Pros: "great seats and the Biscoff cookies taste amazing and I had a great flight otherwise."
Cons: "sea salt and olive oil pretzels, which taste really bad and the plane didn't have in seat movie and game screens."
Pros: "The flight attendant was pleasant"
Cons: "As usual, Delta regional jets with recurring mechanical problems change of planes, change of gates delay take off etc. This carrier has become a nightmare on this Detroit to Kalamazoo leg."
Pros: "Fast as always. Very professional"
Cons: "Inwasny aware my small pocket knife wouldn't be accepted at the airport even though it has been cleared before and the staff was a bit rude about it.the food"
Pros: "The staff onboard was friendly and attentive. They made every effort to make sure I had whatever I wanted. Boarding was quick and easy. The onbaord entertainment system had a large selection and I was never without something worth watching."
Cons: "The first class accommodation isn't as good as advertised. The seat is supposed to completely recline allowing you to sleep. Unfortunately if you're 6 foot or taller there isn't enough room. Other airlines like Emirates gives you more room in their business class so it's disappointing to see United 1st class is so cramped. The screens for the onboard entertainment system in first class are lower quality then those used in coach."
Pros: "The plan had Wi-Fi and free movies. Plugs for the phones"
Cons: "Delayed four hours"
Pros: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Cons: "Very tightly packed; minimal comfort for the flight."
It was fine. I didn't love the food but it was at least a real attempt at serving a meal, unlike my earlier flight from Nashville to Dallas.
Cons: "Two loud drunks talked loudly about inappropriate topics the entire flight while not wearing masks. Several people were not wearing masks and the crew never even tried to quiet them down or to tell anyone about the mask. I wondered if the crew agreed with what they were saying that’s why they allowed it. I say that because the one time a steward came to speak to them, it was in the most endearing way. The drunks were commenting that they were told there’d be alcohol and the steward said something like “It’ll be back soon. It’s just that things have been difficult. Have you been watching the news?” in the sweetest way. It felt like a wink."
Cons: "Not making me sit on tarmac pretending you already don’t know the flight is canceled. Enough of the dog and pony shows."
Cons: "Flight attendants not enforcing mask rules. Unfortunately, many people on my flight seemed to think they're not concerned by the pandemic, and were keeping their noses out of their masks, or frequently removing their masks"
Pros: "Seats were comfortable didn’t have to pay extra for my personal day crew was polite"
Pros: "The touch screens had a good selection of movies and tv, which was very nice."
Cons: "The crew pretty much ignored us, not friendly at all."
Cons: "Logan is the worst. We landed early and it took over an hour to get our luggage. It is soooo slow"
Pros: "I was arriving only 45 minutes prior to departure time. Not able to check in my luggage. AA ticketing agent allowed me to bring my garment bag through security and to be checked in at the gate. Thank you very much!"
Cons: "Nothing really. Very satisfied customer here."
Cons: "No entertainment. No WiFi. Lots of dissappointed people."
Pros: "Expensive, tight seats, They now charge extra if you want to sit by the window. Mediocre."
Cons: "They lost my luggage. Avoid this airline like the plague. Never again."
Pros: "Plane was newer than I expected. Had tv monitors on the back of seat headrests."
Cons: "The flight was delayed an hour because the flight crew was late."
Pros: "Overall is a good flight"
Cons: "Check in at Heathrow was a pain. One agent asking questions about where people work and who there manager was. The other not. Having to tag baggage yourself is frustrating, especially when nobody is around to ask questions and ensure it’s done right."
Cons: "Flight was delayed 3 hours"
Cons: "Poor accommodation for the flight delays. We had to wait 4 hours in line to change our flights because we missed our flights. Not enough staff."
Pros: "Made it to my destination"
Cons: "2-hour delay in the plan after departure from the gate for maintenance. The seats are so small that my knees hit the seat in front of me the entire flight."
Pros: "miserable. Flight."
Cons: "No concerns What I expected for a quick flight"
Cons: "Food options were just snacks. On a 4 hour flight? What??"
Pros: "great trip and crew"
Pros: "great trip and crew"
Cons: "Flight time was changed twice"
Pros: "Why do I get asked 3x times if I am ready able to assist with a verbal yes. I get asked at baggage check in, again when I board by gate agent, and then again by flight crew. Is this FAA regulations to ask 3 Times?"
Cons: "Ask me 1 time"
Cons: "3 hours late and I had to pay for my 1 checked bag. The price of the ticket does not include 1 checked bag??!! Seriously price gauging if ever. The airline industry as a whole is ridiculous and NOT user friendly."
Pros: "Our luggages were pulled out of the plane without prior consent. Can’t deliver till the next day. Created a traumatic experience for our trip"
Pros: "Thank God for the entertainment options in this flight since it is so long... seats recline a bit but the leg room is a bit small, so by the end everything hurts anyway. Had a nice dinner and several snacks. Not too bad. The crew was pretty friendly. I have no complaints at all about AA."
Cons: "spending $600 on a one way flight with you today has been the worst experience and rip off ever! Delayed in Hartford 6 hours. Changed my layover flight in Dallas. Now Dallas delayed 1 hour."
Pros: "Comfortable chairs"
Cons: "Pilot's skill level and ability - lots of maneuvering and a very poor landing"
Cons: "Flight was delayed"
Cons: "Gate agent told me it wasn't his job to quickly verify if my luggage had made it on the plane after my 10 minute sprint in PHX. I know at my job, I don't get the luxury of telling customers "it's not my job", especially when the customer has had a bad experience with us."
Pros: "Enough leg room. Free movies"
Cons: "Nothing really"
Pros: "The staff was very helpful"
Cons: "I did not like the fact that, I was ask to help a non English person, whom spoke French find their way to the departure area from check in. I could not understand their broken English. That I feel is the job of the person or staff trying to check them in."
Pros: "Excellent. on Time. Friendly crew"
Pros: "Planes were punctual and smooth flight"
Pros: "Movie was the only positive side of the trip. Cramp seats."
Cons: "Subpar in every aspect. Landing was horrible with a hard touch that made everyone bounce."
Cons: "don’t know! didn’t get to phoenix because of plane issues"
Cons: "The flight was a bit delayed and was not cleaned at all, may be because of short of time, but minimized the further delay, so acceptable."
Pros: "On time, good service."
Cons: "Tight seats, return was late missed connection had to spend the night in Charlottte."
Pros: "Personell at Bagage drop was nice"
Cons: "First the time between connection flights was very short. Then after just making the. Innextion sat for almost 2 hours on board . Missed introductory lunch for my new summer job at my college -"
Cons: "Essentially a bus ride with the comfort of a wooden bench."
Pros: "Prompt boarding"
Cons: "I could never sync in the entertainment app and wifi"
Cons: "delay, then no sandwiches available for purchase onboard during a 3-hr evening flight"
Pros: "Crew was good"
Cons: "Always seems to have a delay connecting through DFW, caused me an extra day of parking fee for coming back late."
Pros: "Seat was comfortable"
Cons: "Gate agent told me my bag would fit under seat but when I got on board found it would not and had to do gate check."
Pros: "The flight attendant lady from 1st class/Business held my suit jacket for me to grab on the way out. Simple thing, but very thoughtful and kind. Love it."
Cons: "The negatives are puny compared to what made me happy in this trip. Thanks AA! Please thank that nice lady for me!"
Pros: "Amazing crew and comfortable seats"
Cons: "Food, movies"
Pros: "staff was nice"
Cons: "it was late as always, so instead of getting home tonight, I am in a crapy hotel in Houston ...."
Pros: "Flight attendant was good"
Cons: "Everything else needed improvement"
Cons: "Delayed by 15mins"
Pros: "Losding procedure orderly, staff helpful."
Cons: "Pretzels are getting old, anything new out there?"
Pros: "Arrived a little early!"
Cons: "7/8 size Brazilian airplane."
Pros: "Same as above. Nothing to add"
Pros: "United is an OK airline, but their planes are old and not comfortable, entertainment is inexistent since it has old and bad screens and everything is paid, better to have your own tablet."
Cons: "Seats aren't comfortable, airplanes too old, food is bad, crew members don't have the service as Asian or Middle east airlines."
Cons: "Late to board. Slow to run through safety. Late late late"
Pros: "The flight was full. I was upgraded to an exit row seat which was wonderful."
Pros: "Was excellent i like thank you"
Cons: "Nothing al contrario all excellent"
Cons: "No one notified me that my trip was cancelled I found out myself and then had to rebook after waiting two and a half hours on hold for someone at United for assistance no one ever answered"
Pros: "Everything ran on time and the staff was very friendly."
Pros: "Although there was a slight delay, the flight was pleasant and the service very nice. We got twice something to drink and a snack. For the short flight, quite remarkable."
Cons: "Everyting was fine"
Pros: "No layover and the guy was nice to sit all 3 of us together."
Cons: "Unorganized for boarding, unorganized for check in, no snacks, no meals available on flight or at the airport due to it being a late flight."
Cons: "Everything was good"
Cons: "I had to wait 16 hours, it was a serious delay"
Pros: "On time flight and no problems at all"
Cons: "The plane was having some air conditioner issues but the flight crew informed every one of the problem and what they were doing to fix it. They also came around with water very quickly for everyone to help cool them down. It was either push forward and wait for it to cool down once we got in the air or change planes, I was totally ok with how they handled it."
Pros: "How smooth and fast everything was"
Cons: "Very uncomfortable seats, got delayed on the return trip again. Got home very late."
Pros: "Great, friendly service Smooth flight"
Pros: "On time"
Cons: "Not entertainment"
Cons: "The staff was disrespectful when I asked for water the lady told me I had to stand up and get it myself. I try to use the liegjt above my seat to call for another staff and this lady yelled NO No No you have to stand up and get it yourself. Also flight delays, i went on 4 flights with UA this time and they were terrible"
Cons: "Bag was sent LAX. I have very important documents and items in my bag. Still waiting on it to arrive..."
Cons: "Kept me keep waiting for aircraft for 4 hours and toward the end told me that the flight got cancelled. Then they scheduled me to the 10:45pm flight, and the aircraft didn't come in till 12:40am. I've been waiting at the airport for more than 13 hours"
Cons: "the plane was cold early in the morning. I was feeling cold in the plane."
Cons: "It was a very small plane."
Pros: "The flight was very smooth and fast. Great crew!"
Cons: "The food is terrible! Why give out anything?"
Pros: "Awesome stewardess Donna gave me the opportunity to find a clear row to myself for more room being a wider guy and was an all around class A attendant. Excellent hospitality, thank her much. And thank the crew for such a smooth flight!"
Cons: "Two hours Delay not good"
Pros: "The only thing i lkied about the flight was that they delivered my bag even though it came out 3 days later"
Cons: "I had a really bad flight my flight was supposed to be a 8hrs flight n i got home 14hrs later also they forgot my bag n they delivered to me 3 days later i was really disappointed"
Cons: "Need to pay for movies. We need at least some free channels. Also would like to see the map of where the plane is, as it used to be few years ago"
Cons: "Free entertaiment. Not only pay"
Pros: "Flight was on time, crew was nice."
Cons: "Delayed, needed to change the second leg"
Pros: "The bar tender nice service the flights excelent"
Cons: "The service"
Cons: "Constant updates, saying more delays"
Cons: "My luggage got soaked in overhead compartment. Signed rare book was ruined by another passengers' luggage that leaked liquid and soaked my bag and contents inside."
Pros: "Planes are ok."
Cons: "No entertainment, food options, etc."
Cons: "Everything was good"
Pros: "Fast flight, friendly and funny crew."
Cons: "have no idea if I'll even make it thru the day."
Pros: "Staff seemed lively and created good atmosphere; thank you."
Pros: "On time clean and friendly staff"
Pros: "The crew was very pleasant and professional in spit of all the grumbly passengers."
Cons: "First boarding was aborted and passengers were sent back up jetway to waiting area. This was due to a mechanical issue with the plane, which I am glad they noticed and took care of. However, getting to the plane's door and then being told to go back to the waiting area was unpleasant."