Pros: "Colaboración del personal"
Pros: "Crew was good, food was good, seats were great"
Cons: "Boarding was chaos"
Cons: "Old plane, I was in business class and no entertainment was offered and no screen was provided in the seats"
Pros: "Excelente atención todos fueron muy amables y atentos."
Pros: "The screens to watch movies are too small and not all of them were lowered to be able to watch at a closer distance."
Cons: "Be on time"
Pros: "The flight itself was fine."
Cons: "We had a three hour delay on our connection in San Salvador and the customer service surrounding this was extremely poor."
Pros: "Served a snack and had usb charging in headrest."
Cons: "Seats very uncomfortable and crew more friendly with Spanish speaking people."
Pros: "Very professional and friendly crew, with easy check-in at the airport."
Pros: "Nice employees."
Cons: "Departure delayed."
Cons: "My lugares gota lost"
Pros: "to San Salvador was great. Great service, little time to evaluate."
Pros: "Excelente servicio al cliente y desayuno"
Pros: "I loved every minute!"
Pros: "Christian the flight attendant was amazing!"
Pros: "Very smooth day at the airport and in travel. Thank you Avianca"
Pros: "We loved everything about the airline we have been traveling with Avianca for several years now and we love it , definitely no other airline has the quality of service and professionalism as Avianca does."
Pros: "no problems on flt"
Cons: "everything was fine"
Cons: "When you are selling a fly with connections, there must be at least 2 hours bewteen flyes, I was running like crazy to not lose my fly."
Pros: "Everything was ok"
Cons: "There is not even a USB available..."
Pros: "Tasty little sandwiches, everything went smoothly."
Cons: "Lost our bags in Panama City even though we had a five hour layover."
Pros: "The flights wers on time"
Cons: "Flight delay in el salvador for 4H. Instead of food voucher we received airplane food tray."
Pros: "Excellent flight great flight attendants served alcoholic drinks with a delicious meals. I was greeted ny the crew when boarding and exiting the aircraft. Avianca was a wonderful experience."
Pros: "Bought hotel for us to stay the night."
Cons: "Miss booked our flight 30 passengers stuck overnight in San Salvador. Missed my connection to Pdx."
Pros: "Flight crew was lovely, I was surprised to learn we received lunch on such a short flight, and make sure you get to the terminal early as the shuttle you to the plane. I would definitely fly Avianca again!"
Cons: "uncomfortability of seats. all my flights they put me in the emergency exit which had no window and seats didn't recline. Food was terrible."
Cons: "they cancelled flight without giving us warning and we had to fly out following day on different airline"
Pros: "Nice on flight attention"
Pros: "Crew was super nice"
Cons: "No food .."
Cons: "There was a 45 min delay on the returning flight."
Pros: "Avianca is one ignore few airlines where you can still get a nice meal and even a drink at no additional charge. Airplanes are nice and modern and the staff is friendly"
Cons: "massive delay in the counter"
Cons: "To wait"
Pros: "Entertainment options"
Pros: "Staff was nice. Relatively comfortable, good movie selection"
Cons: "I'm vegetarian, only ham and cheese sandwich"
Pros: "Viajo mucho y Avianca es mi aerolinea preferida, las asistentes de vuelo mientras no sean de Costa Rica, son muy amables, las costarricenses son muy pedantes y groceras y las Colombianas las mejores, lindas, amables, pacientes."
Cons: "Bad customer service when dealing with the issue."
Pros: "We liked the duration of the flight. The people were great and the food was nice with several drinks."
Cons: "We liked everything."
Pros: "Friendly staff, nice snack, free checked baggage."
Pros: "My best experience so far"
Cons: "I was not informed of having to pay $150 extra for having a surfboard, very disapointing"
Pros: "Comfy, good film selection, friendly crew."
Cons: "My entertainment screen kept turning itself off and getting stuck."
Take off and landing were ATROCIOUS.
At the gate I was stopped by security and questioned in Liberia. They were asking me questions about where I had stayed and if I had left my bags alone. They asked me if I had gone through security with my bags since I had only brought a carry on and a backpack. Even though I was compliant security was difficult and unwilling to answer my questions. They marked my passport with a security sticker then told me to go sit down. I was afraid that I had done something in the rinky dink jam packed airport in Liberia that had somehow compromised me but I will probably never know because they refused to answer my questions.
Delay, but I understand things happen.
We booked exit rows seats and were moved by Delta to non-exit row seats we paid for. No mention of a refund or credit. Very disappointed.
Arrived 20 minutes earlier,
Seats are awfully small/cramped and I am a small woman!
When we checked in at Calgary- there were only 3 people intially. Then, 2 left and only 1 old man was left. He tried to move through the line, but could not clear us fast enough. About 50 people were stuck and not able to get boarding passes or luggage checked. We missed out flight. The scene was chaotic. Then, those of us who missed the flight were not able to get help as he was now trying to get the next people on the SLC flight through. We were so upset. Poorly run.
Seats were surprisingly comfortable and sufficiently roomy. Flight attendants were helpful and courteous. Flight departed on time and arrived a little early. My wife and I both agreed this may have been the best flight we've ever had: a direct flight from Kansas City to Atlanta to visit my son and his family. Convenient, relatively inexpensive, and overall a great experience!
Wish there could be real food served.
Pros: "Though departure was delayed, arrived at destination on time!"
Cons: "Entertainment options"
Pros: "They had hand sanitizer wipes upon entering plane as well as one time use sanitizer pack included in their snack bag"
Pros: "Everything about the flight was good."
Pros: "Pretty much everything"
Cons: "Food somewhat expensive..... boarding off the plane - people with no luggage should get off first then there should be some kind of control instead of everybody just getting in the aisles trying to get their luggage and holding everybody up"
Pros: "Entertainment selection was nice."
Cons: "The cabin temperature was very hot"
Pros: "Boarded as soon as I arrived at the gate. Left and arrived on time. Happy, pleasant staff. Everything as expected or better."
Cons: "Nothing, really."
Pros: "Crew was lovely"
Cons: "Flight was delayed 8 hours. Both the pilots and flight attendants timed out at different times. After boarding we had to deplane because crew was timing out. Had to fly new crew in from Atlanta. Was in airport from 10:50am to 8pm with airlines offering a bag of chips and water."
Cons: "Better customer service. Your employees should be te-trained and reminded they are in a service industry where your clients have other options to fly."
Cons: "Friendly crew and lots of good free snacks!"
Pros: "Not much. Just a cattle cart to go from here to there. Let's not pretend."
Cons: "boarding process."
Cons: "Crew was grouchy and rushed past you without really trying to cater to your needs/ get you what you want."
Pros: "All the movie choices. Wish TVs came in all aircraft and/or flights 2+ hours. :-)"
Pros: "On time flight courteous service"
Pros: "Direct flight to Prague ; crew was very courteous and apologetic for being late"
Cons: "The seat could not recline (26F) and for a long overnight flight of 9 hrs it was very uncomfortable"
Pros: "Great flight attendants and crew, 30 min early!!"
Pros: "Staff, service, options"
Pros: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Cons: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Pros: "Wonderful plane, delicious food, great variety of drinks. Lots of movies to select from"
Cons: "Didnt fly from San Francisco to Atlanta"
Pros: "My flight was great. Boarding was easy and the seats were comfortable."
Cons: "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
Pros: "see above"
Cons: "See above."
Cons: "There wasn't electricity at all on my seat and on some other in the same area. The screen didn't work and I couldn't even charge my phone. Very bad experience!"
Pros: "The crew and service were outstanding, seat was comfortable."
Pros: "The flight was very comfortable and quick. I like the coffee when I pair it with a biscoff."
Cons: "The boarding process seems a bit chaotic, but it didn't really detract from the overall experience."
Pros: "Free meals! Free snacks! Free movies! Comfortable seats and friendly flight attendants!"
Pros: "Got lucky, and got an upgrade!"
Cons: "Good staff on the plane very sweet like. Actually arrived early. Thought we would get breakfast on the flight from Madison Wisconsin to New York City."
Cons: "Boarding was a mess"
Pros: "Flight very smooth.Just after landing,luggage pick up wait too long,almost after one hour later."
Pros: "seating at row 2a was roomy enough only because the seat in front was empty do no danger of a recline. The service was excellent, entertainment options excellent and products in bathroom are nice - Malin & goetz. The captain came out and greeted everyone, which I appreciated"
Cons: "The food served for dinner was not great. Pasta with a mushroom sauce. Sauce was really soupy. I'm not really crazy about the snack basket options - not enough savory and no chocolate. The seats on the new 737-900 are not comfortable"
Pros: "Excellent crew. Better drinks in comfort plus BUT NO SCOTCH!! Bummer."
Cons: "Seats are NOT comfortable even in special comfort plus ( too thin)."
Cons: "Delta allowed us to board knowing of possible weather delays at the destination! Once on board the captain announced that we could not take off due to weather at the destination! Why didn't they let us just sit in the airport until Delta knew one way or another? Been sitting, trapped in the plane, no AC, no announcement from the flight crew. Could be waiting in relative comfort inside the airport!!"
Pros: "delayed. equipment failure."
Cons: "Boarding was inefficient. Plane was packed to the last seat. No food for purchase."
Cons: "Old plane. No seat back entertainment. No USB ports"
Cons: "The flight was delayed multiple times without any explanations, and we barely made our connection in Atlanta. Also, Delta used a commuter plane that really is more suited to shorter flights. It's okay, but that's about the best that can be said for it."
Pros: "On planes with seat back displays, it was especially easy to travel with a 4 year old. Definitely appreciate the entertainment provided."
WI-FI Connection needs to be more secure
Flight was delayed by one hour, then another 1/2 hour then cancelled and changed till the next day. We were not allowed to get our luggage & put up in a dirty hotel. I had cockroaches in the bathroom. When I finally arrived home…i noticed the airline had damaged the zipper on my suitcase. An awful awful trip thanks to American Airlines.
Pros: "Arrived 30 min early."
Pros: "Crew was very nice and helpful"
Cons: "It would be really nice and good for the environment to utilize less plastic bags and find ways to recycle more. When I think of the amount of plastic used in every flight I cringe knowing where all that plastic would end up."
Pros: "Seats were comfortable didn’t have to pay extra for my personal day crew was polite"
Pros: "I was arriving only 45 minutes prior to departure time. Not able to check in my luggage. AA ticketing agent allowed me to bring my garment bag through security and to be checked in at the gate. Thank you very much!"
Cons: "Nothing really. Very satisfied customer here."
Pros: "So ridiculous airline didn’t though in costumer at all"
Cons: "Debbie in Business Class made the trip even more special than ever! 1. Congratulated everyone on board for thanksgiving for those who follow that tradition 2. Spoke so kindly on the PA system in both English and fluent in Spanish 3. Kept my coffee hot fresh and always was smiling even those had to work on a holiday We will always fly AmericAn because of flight crew like Debbie..... 1000% super star for AA!!!"
Pros: "cabin attendant was excellent"
Cons: "terrible plane because overhead space is extremely limited and the curvature of the plane limits legroom for window seats."
Pros: "Plane was newer than I expected. Had tv monitors on the back of seat headrests."
Cons: "The flight was delayed an hour because the flight crew was late."
Pros: "The boarding was fast."
Pros: "Made it to my destination"
Cons: "2-hour delay in the plan after departure from the gate for maintenance. The seats are so small that my knees hit the seat in front of me the entire flight."
Pros: "miserable. Flight."
Cons: "No concerns What I expected for a quick flight"
Pros: "great trip and crew"
Pros: "great trip and crew"
Pros: "We left a few minutes early"
Pros: "Love flying with AMERICAN AIRLINES."
Cons: "spending $600 on a one way flight with you today has been the worst experience and rip off ever! Delayed in Hartford 6 hours. Changed my layover flight in Dallas. Now Dallas delayed 1 hour."
Cons: "Flight was delayed"
Pros: "They boarded quickly, left early, arrived 40 minutes ahead of schedule. The staff were very friendly and efficient."
Pros: "The trip was easy and the time very good set!"
Cons: "Gate agent told me it wasn't his job to quickly verify if my luggage had made it on the plane after my 10 minute sprint in PHX. I know at my job, I don't get the luxury of telling customers "it's not my job", especially when the customer has had a bad experience with us."
Pros: "Enough leg room. Free movies"
Cons: "Nothing really"
Pros: "That our pilot was giving us updates as to why we were slightly delayed."
Cons: "Our flight attendant didn’t know what food we were getting. When someone asked in front of me, she said “I’m not sure it could be either turkey or ham”. If you serve customers from all walks of life including Hindus, vegetarians, Islam, Judaism, it should be expected that the flight attendant know if that is turkey or ham. Another thing is that there was no final check by the flight attendant. We landed with tray tables down, seats recline, and people were still on their laptops."
Pros: "The staff was very helpful"
Cons: "I did not like the fact that, I was ask to help a non English person, whom spoke French find their way to the departure area from check in. I could not understand their broken English. That I feel is the job of the person or staff trying to check them in."
Pros: "The entertainment"
Pros: "Excellent. on Time. Friendly crew"
Pros: "At least they should give a can of the soda"
Cons: "The cookie"
Pros: "Planes were punctual and smooth flight"
Cons: "don’t know! didn’t get to phoenix because of plane issues"
Cons: "The flight was a bit delayed and was not cleaned at all, may be because of short of time, but minimized the further delay, so acceptable."
Pros: "Friendliness of gate staff"
Pros: "The flight left on time. Pleasant crew."
Cons: "As usual, the seats for a 6'4" guy are not good."
Pros: "Everyone was quick"
Cons: "Small seats"
Pros: "Personell at Bagage drop was nice"
Cons: "First the time between connection flights was very short. Then after just making the. Innextion sat for almost 2 hours on board . Missed introductory lunch for my new summer job at my college -"
Cons: "Essentially a bus ride with the comfort of a wooden bench."
Pros: "Prompt boarding"
Cons: "I could never sync in the entertainment app and wifi"
Pros: "the crew and the people at the desk for boarding were great. the app helped me keep up with the changes"
Cons: "delays and changing gates"
Pros: "Seat was comfortable"
Cons: "Gate agent told me my bag would fit under seat but when I got on board found it would not and had to do gate check."
Pros: "CR is awesome"
Cons: "AA is screwing up with the flight times, bring them back"
Cons: "On my flight from San Jose to Arizona there were no t.v , so it made for a painful five hour flight."
Pros: "On time"
Cons: "Lot of movement"
Pros: "The flight attendant lady from 1st class/Business held my suit jacket for me to grab on the way out. Simple thing, but very thoughtful and kind. Love it."
Cons: "The negatives are puny compared to what made me happy in this trip. Thanks AA! Please thank that nice lady for me!"
Easy check in, excellent onboard service.
On the plus side: Short, easy flight with no issues. On the minus side: Coach seats are narrow, uncomfortable, & close-packed. The flight was full, I felt totally sardined and I am NOT a large person. Also, as the flight was taxiing to the runway they played what felt like an endless stream of commercials with the audio broadcast through the plane's speakers. And of course, the one speaker directly over my head was SO FREAKING LOUD I needed to put my fingers in my ears. That volume also applied to virtually every announcement that was made over the course of the flight as well. So yeah - we got there quickly and in one piece, but it was a fairly miserable experience.
Cons: "It was a 767 what was a good surprise at first but very old. Food was not worth eating, crew was fine. The seats like the airplane, old."
Pros: "A staff of 2 attendants on a crowded A 321 is minimal, not optimal"
Cons: "Significant delays in the flight. I seem to always have poor on time service with Air Canada. And not one apology, which is the least you would expect from a company in the service industry."
Pros: "Crew on board pleasant and fluent."
Cons: "Check in at Boston rather snotty. Lounge atrocious. The employee at the gate was not able, or willing, to help with seat mix up on next lap, Toronto/Santiago"
Pros: "Flight was ok overall. Staff were nice."
Cons: "I don't think there was enough crew on board to serve all the passengers. Water was only offered once. I did get to watch free movies from Vancouver to Toronto. However, you had to pay for entertainment from Toronto to Costa Rica"
Pros: "Business class was comfortable."
Cons: "Flight was delayed 2 hours."
Cons: "Not much knee room"
Cons: "The flight was delayed twice causing us to miss our connecting flight to Copenhagen. Air Canada then put us on a flight to London and then connecting to Copenhagen we arrived at 4 PM instead of 10AM ."
Pros: "The leg room in basic economy was great -- especially compared to other airlines. In seat entertainment was free."
Cons: "Entertainment movie/TV programming was limited (not live television)."
Pros: "Major kudos to the flight attendants on our flight! They really helped is by provinding plant based food despite not pre-ordering it. GreAt job!"
Cons: "My flight from NYC to Montreal was delayed 4 hours due to a storm that had passed earlier in the day. That was understandable, however we then sat on the tarmac at the gate for an additional hour because Air Canada's entire computer system suddenly crashed. We finally got to the runway and in the middle of takeoff the pilot slammed on the brakes and aborted the takeoff because he did not reach high enough speed. It was very scary. I was supposed to land in Montreal at 10:20 pm but arrived there at 2:30 am the next morning."
Cons: "Had to spend the night in Toronto for flight delay"
Cons: "Every flight was late. If we didn't have long layovers between flights we would have had problems"
Pros: "Overall very very good - could offer more water throughout flight."
Pros: "Friendliness of stewardship."
Cons: "In flight entertainment didn't work in laptop and steward was not familiar enough with the app to troubleshoot the problem. Limited variety of entertainment. Bumpy flight even at landing. The airplane was making weird noises since the engine started. Food variety is also limited and very expensive for what you get"
Cons: "Customer service was horrible"
Cons: "I was at the gate to board and the supervisor Gabriel refused me boarding because I checked in late and he was mad. This was the last flight of the day and left with empty seats on it. I'm very disappointed"
Cons: "Plane way too cold, seat would not recline"
Pros: "Friendly crew, the male FA was especially helpful! It was a smooth, direct, on time flight! Captain was friendly, informative, and great pilot!"
Cons: "At check in the ground agents were slow and uncertain. The lady who was training them was not friendly. She said 300 pesos or 25 U.S., and when I told her to charge my visa in pesos, she said it was going to be charged in U.S, which comes out to more. She never gave me a receipt for the charge. When she was checking my boarding pass and passport, she didn't even look at me or acknowledge me."
Pros: "The crew was friendly."
Cons: "The plane was old and looked like it was going to fall apart. My seat was torn and the back of the seat in front of me was broken. Not my favorite airline by far."
Pros: "Helpful crew. Seats seemed to have a little more room. The "red eye" flight was quiet and dark. All in all, pretty good."
Cons: "My movie/tv screen was broken on one flight."
Pros: "No issues with flight. Went as expected."
Cons: "Online checkin the night before the flight. The Web app has some major problems. Entering/selection of dates did not work well. Took much trial and error to get data entered/selected."
Cons: "The amount of hand luggage taken on board is getting totally out of hand people are boarding with two or three huge bags."
Cons: "The boarding gate for small aircraft is very far away from the terminal. There was not enough seating for all those waiting for flights"
Cons: "We left late in a plane with little air, got to Nashville and had to sit for an hour on the runway in a hot plane due to hate not ready. Clearly not staffed properly as there were multiple open gates in plain sight."
Pros: "Food was much better than I've had on a plane in years"
Cons: "touch screen was very finicky"
Pros: "Friendly crew. Boarding was very chaotic and our seats were originally booked together and someone needed up separate. In the end, the crew worked it out for us and we were satisfied."
Cons: "I've flown this airline a few times and the seats are pretty uncomfortable."
Pros: "Return flight -staff were friendly, more spaceous"
Cons: "Arrive flight to Punta cana -staff could be more corteous and friendly"
Pros: "India ( flight attendant) provided very poor customer service during flight. I have been a nurse for 24 years and i simply asked for a cool cloth for a gentleman sitting next to me that was feeling ill and very pale. India returned with 5 emesis bags and no cloth and never once came back to check on the gentleman!!! I really wish it was not a full flight because i would have advised him to puke all over everything. How hard was it to provide a cool cloth?? Really? I know first class has wash cloths and that was an easy request. And the fact that she never came back to see if we needed anything or to tell us she did not have a cloth for him. POOR CUSTOMER SERVICE!! I will think twice about flying Air Canada again. Thank god for good citizeans willing to help strangers in a time of need."
Cons: "Poor ccustomer service by flight attendants and no follow up on ill passengers."
Pros: "Everything went smoothly and was quite organized."
Pros: "I honestly can't think of anything I liked, other than the plane arriving and leaving on time."
Cons: "The in flight entertainment is a joke, it's a 14 hour flight so why are there only 3 episodes of any tv show? The food was inedible, and beverages were limited to 3 choices coffee, water or juice. I was trying to sleep on the plane but every time a flight attendant would walk past me they would run into me (and I was very much within my seat) and wake me up. They also woke me up to ask if I wanted food twice. The seats were so uncomfortable. I'm an able bodied 20 something and if I am in this much physical pain from flying I can't imagine what an elderly person must feel like after flying Air Canada. The pillow that was provided gave me no comfort what so ever, it wasn't think enough to even offer some back support."
Pros: "My seat on my first leg coming back to New Tork from Tokyo to Toronto."
Cons: "I booked my flight 8 months in advance and pre ordered a vegetarian meal a week before leaving for my trip. They "forgot" one of my meals (breakfast meal) on my return flight home. Hey also gave me a tuna sandwich for my snack, which means they also didn not have a vegetarian sandwich for me in between my dinner and breakfast meals. It was the first time every traveling overseas that they've made an error with my meal plan after flying on multiple airlines. My connection was a nightmare as I had to wait to go through security and customs which took over an hour and then my second flight was delayed. I will never fly through Canada again from the U.S. To another destination country."
Cons: "service was not that great"
Pros: "They our sits for a better one because of my 6 year old son."
Pros: "Crew was great.. offering my daughter snack choices when she did not like the initial offering."
Cons: "There was a 1.5 hour delay related to passenger issue that we never did hear the real details on what was going on. Understand security comes first."
Cons: "The flight attendants weren't very kind. I needed some help to set my carry on luggage in the upper compartment and the male flight attendant just stranded there seeing me struggle."
Pros: "The boarding was efficient."
Cons: "Seats weren't comfortable even with an empty seat beside me. Vegetarian meal was not good at all. The general pancake option was gone before it even got to where I was sitting and the omelette was old school flights.. Which in this case was really bad."
Cons: "First of all, the flight schedule was changed on June 3rd, after the passenger had already left the country for her trip. The flight leaving Milan was moved up BY 6 HOURS!!! When we called the 3rd party used to book the flight, they were not helpful in trying to find a more reasonable option that was similar to the original itinerary booked. So, the passenger got to the airport at 4 am for their 6 am flight and was not able to check in because the 3rd party agency had not confirmed her seats on that flight. No one was available from Air Canada to assist with this issue. The passenger had to work with the Milan Airport information desk and they were able to find out that the 3rd party had never cancelled her seats on the original itinerary so her seats could not be confirmed on the 6 am flight they had "rebooked" her on. As there were no airline personnel to assist, by the time this was found out, the passenger had missed her flight. The person at the Milan airport information desk had to help find a different flight for her to travel on a different airline. This was the WORST experience I have ever encountered!!!!!!!!!!!!!"
Pros: "I enjoyed the entertainment option."
Cons: "Wish there were more choices for new movies."
Cons: "The fight itself was fine. Not great. Not terrible. But the airline lost my son's suitcase and has been entirely unhelpful ever since then. Now we have been stuck in a foreign country without clothes and toiletries for 36 hours and Air Canada's "helpline" has been anything but helpful. They can not find any information on the location of the suitcase and hope that they will find it in another 48 hours. Rediculous!! I will never fly them again and suggest that you save your money, effort and vacation by flying with another airline."
Pros: "Staff are wonderful."
Cons: "Not comfortable compared to other airlines."
Pros: "I flew Air Canada from Copenhagen to Toronto in June of 2016. Air Canada personnel are friendly, polite, treat everyone as a welcomed guest. Of all the major airline carriers, Air Canada demonstrates consistent exceptional customer service and have set a standard other carriers should yake note and master."
Pros: "There was nothing to like about the flight, other than the fact that the crew was compatent."
Cons: "As far as I'm concerned , I didn't fly Air Canada, I flew Air Canada Rouge. Air Canada Rouge is a VERY poor representative of the Air Canada brand. There is NO legroom!!! My seat mate, who is Canadian told me that they reduced the distance by 3 inches from the Air Canada standard. I am not a tall person, I only have a 30 inch inseam, but my knees were touching the seat in front of me. Anyone over 6 feet tall would be VERY uncomfortable."
Pros: "I will fly Air Canada again but will probably drive to Toronto to catch a plane, rather than take the connecting plane out of my own city.There's a Tim Horton's at the airport!"
Cons: "Flight from our small city was late leaving and we didn't find out about the delay until close to the take off time. The reason given to us was that there was too much air traffic in Toronto. Couldn't this have been planned better? Not the fault of Air Canada."
Pros: "Price, international legs were good"
Cons: "Canadian domestic flight"
Pros: "Free wifi in airport, easy boarding and disembarking"
Cons: "Limited movies on wifi, limited sandwiches"
Cons: "I GOT TO THE COUNTER 50 MINUTES BEFORE BOARDING AND WAS TOLD IT WAS CLOSED. I HAD TO SPEND ANOTHER $800 TO GET BACK TO THE US. I WILL --NEVER-- BOOK A FLIGHT WITH AIR CANADA, AND I HAVE ALREADY ADDRESSED ON SEVERAL SOCIAL MEDIA SITES HOW YOU TREAT YOUR CUSTOMERS. i'M NOT FINISHED WITH THAT EITHER. ANY RATING SYSTEM I CAN FIND I WILL LET THEM KNOW WHAT HAPPENED TO ME. THE TWO WOMEN AT THE COUNTER AT HEATHROW WERE SNOTTY AND UNPROFESSIONAL. THERE WAS ABSOLUTELY NO REASON I WAS DENIED BOARDING. I HAD NO CHECKED LUGGAGE. I WILL ALSO NEVER USE KAYAK AGAIN, EITHER. THANKS FOR NOTHING."
Cons: "Availability of on-board meals, I wasn’t able to purchase anything. Nothing available from the lunch menu even at the exact lunch time, in a +5h flight. Truly disappointed"
Pros: "Quick boarding, no delays."
Cons: "The control for the entertainment system is strangely located on the armrest, so the person next to me was constantly changing my system's volume and channels by simply using the armrest."
Cons: "Where should I begin? Incoming flight was late, so UA 1560 was delayed. After boarding, IFE was not working. Crew could not get it to work. Snack options were NON-existent for a 5-hour flight. Upon arriving at Newark, the gate was not available. Come on United this is your hub. Final straw, the baggage took about 50 to 60 minutes to arrive."
Pros: "The pilot and crew were friendly and helpful."
Cons: "The flight had a THIRTEEN hour delay. The plane was very old and broken (we couldn’t fly because of a broken fuel gauge)."
Pros: "Flight attendant was good"
Cons: "Everything else needed improvement"
Cons: "The flight was delayed, the first most important part is to depart on time keeping in mind the customers schedule as well that are travelling with the airline. No communication between the airline and ground department, was not happy at all and probably not fly unites again. Also they charge bags?"
Pros: "Crew can be nicer"
Cons: "Food and crew"
Pros: "Since there was an empty seat next to me, I was able to spread out a bit."
Cons: "Had to pay for entertainment. WiFi sucks."
Cons: "Delayed by 15mins"
Pros: "Everything went smoothly and the airport employees and United Airlines staff were all very friendly. No complaints. Especially for the incredibly low price of the ticket. I feel like it was a really good deal."
Cons: "The tricky luggage policies. Those seem like they are deliberately being engineered to confuse the passengers into making expensive mistakes. Who travels with no luggage (other than me) anyhow?"
Cons: "Nothing, The flight left with 45 minutes of delay, for a trip of 6 h they only gave a juice and a biscuit."
Pros: "I didn't die."
Cons: "Bedlam at gate. Three overwhelmed employees trying to kick people off the plane. So many seats on this plane that there's no legroom, but also it makes the plane so heavy that it can't take off safely unless conditions are ideal. THIS IS A REAL THING THAT REALLY HAPPENED. We left 2.5 hours late due to "weather" (not because there are too many goddamn seats on the plane.) Then, before landing, we were asked to stay in our seats so people who are late for connections can get off first. Seems reasonable. THEY DIDN'T HAVE A GATE FOR US WHEN WE LANDED! The captain said 20 minutes til we can get a gate, but he'll try to get it sooner. He apparently didn't succeed, because it was 45 minutes (!!) before we got to the gate! As a result, 3 hours 15 minutes late. Officially this is "due to weather." Sure."
Pros: "Staff was VERY KIND and helpfull"
Cons: "They only had ONE warm food choice (mozzarella turkey sandwich) and none Gluten Free option. When traveling in a 5hour flight at 7am you expect to at least be able to pay for a decent breakfast..... wasn’t my chance or my 3kids. Very dissapointed"
Pros: "The cabin crew was very professional, efficient, and kind. The plane was in good condition and my seats were comfortable enough."
Cons: "The only food or entertainment offered besides a cookie or advertisement for the airline magazine had to be purchased despite the fact that it was an international plan more than 4 hours long."
Cons: "Checked baggage fees!!"
Pros: "Same as above. Nothing to add"
Pros: "It was a great flight over all but it was very cold inside the plane"
Cons: "Immigration lines at the IAH airport was long and security clearance line was even longer."
Pros: "Everything ran on time and the staff was very friendly."
Pros: "Although there was a slight delay, the flight was pleasant and the service very nice. We got twice something to drink and a snack. For the short flight, quite remarkable."
Cons: "Everyting was fine"
Cons: "San Francisco to Ontario Delay for 10 min Then another dealy for 30 min After we board we had to waite inside the air craft for Cataring company to delever food for first classe"
Pros: "How smooth and fast everything was"
Cons: "Se pusieron a darle mantenimiento al avión a la hora de salir cuando ya teníamos más de seis horas esperando el avión. Y esperamos una hora más ya sentados adentro. Eso estuvo fatal. Y sin comida de San José a Houston.. fataaal!"
Cons: "Flight kept being delayed"
Pros: "Flight was a bit bumpy but staff was helpful and not deterred from providing great service."
Cons: "Sleeping in the airport"
Cons: "Kept me keep waiting for aircraft for 4 hours and toward the end told me that the flight got cancelled. Then they scheduled me to the 10:45pm flight, and the aircraft didn't come in till 12:40am. I've been waiting at the airport for more than 13 hours"
Cons: "the plane was cold early in the morning. I was feeling cold in the plane."
Pros: "The flight was smooth and comfortable. The atmosphere was nice and the crew was friendly."
Cons: "I didn't like that the crew took so long to help me find an overhead bin location for my carry-on bag. Also, they need to provide FREE entertainment and better snacks for international flights."
Cons: "It was a very small plane."
Cons: "Having to pay $7.99 for entertainment is ridiculous, especially on an international flight. Just one more way to gouge customers. Especially as a 1K flyer, having to pay for entertainment is just a slap in the face."
Pros: "The flight was very smooth and fast. Great crew!"
Cons: "The food is terrible! Why give out anything?"
Pros: "The customer service was very professional and collaborative."
Cons: "Plane got super delayed last minute without notice until arriving there at the gate."
Pros: "Muy buen servicio"
Pros: "Awesome stewardess Donna gave me the opportunity to find a clear row to myself for more room being a wider guy and was an all around class A attendant. Excellent hospitality, thank her much. And thank the crew for such a smooth flight!"
Cons: "old plane and configuration in business"
Pros: "Flight was on time, crew was nice."
Cons: "The flight was delayed in landing. I paid to watch tv which should be free on international flights... It use to be and they kept making PA announcements the entire flight. It was very very disruptive."
Cons: "My luggage got soaked in overhead compartment. Signed rare book was ruined by another passengers' luggage that leaked liquid and soaked my bag and contents inside."
Cons: "Everything was good"
Pros: "Fast flight, friendly and funny crew."
Cons: "The seats were incredibly uncomfortable and cramped. There was no option for on flight entertainment (despite it being an international flight). Probably would never fly United internationally again."
Pros: "Crew was nice."
Cons: "Less leg room than any other airline, complementary food is real bad, they charge you for everything, movies, alcohol and food, in other airlines they do not charge you for none of the above!"
Pros: "The crew was excellent"
Cons: "The flight got delay because of that I had problems at customs and immigration"
Pros: "Boarding was quick"
Cons: "The flight attendants were almost never around. Beverages were only offered once and then one additional time for water only. The seats are beyond uncomfortable with a laughable amount of leg room. You needed to pay for the entertainment including the flight map! Nothing was provided (pillows, blankets) even though it was a red-eye, international flight. United has been the worst airline I have been on and I will stay away for future flights."