No entertainment,the t.v didn't work.Was told it was gonna get fixed but it never was
Cons: "My mom was supposed to take a JetBlue flight on 06/10/21 at 11:00pm. They called us, saying that the fight was delayed 4 hours. Meaning that she wasn’t going to make it to her next flight to Boston. We ended up changing the whole trip for the next day on Friday. When my mom got the la aurora airport no one told her that the flight was delayed again. But I could see it in my app. The flight ended up being late again and my mom missed her flight to Boston; and they wanted her to wait for more than 10 hours at the airport. And this is just now, my self and my mom had horrible experience with JetBlue before too. It is always one thing after the other, very sad!!"
Cons: "More healthy food... not junk food."
Pros: "On time, friendly crew, spacious seats."
Cons: "Free alcoholic beverages. (At least 1 each flight. ) calming agent for nerves and turbulence"
Cons: "Flight was eight hours delayed had to book another flight still I’m not in Jacksonville. This is disgraceful"
Pros: "It was on time. Comfortable seats. Enough leg room."
Pros: "the seat didn't move which made it upright throughout but ok good decaf coffee though not speedy to arrive"
Cons: "on early flights it would be nice to have some decaf coffee available the droning on of needing overhead space gets wearying, since there was no problem on this flight"
Pros: "Nice planes, better treatment than other airlines."
Cons: "Fly at Mach 2!"
Cons: "Cramped seat."
Pros: "All attention very well."
Cons: "Up date, the movie."
Pros: "Wi fi and the tv made the time pass quick , seats were big , flight was quick"
Pros: "On time"
Cons: "The flight was good"
Pros: "We were delayed before take-off but the Captain kept us informed, great job!"
Pros: "On the trip from Boston to Nashville, I was really tired so I slept the entire way, by passing my good snacks."
Cons: "No comments."
Pros: "Excellent healthy snack options and variety. Friendly crew. They recycle. Arrived on time"
Cons: "Landed 10 minutes early only for them to announce we had 10min delay at the gate. then we sit on runway for 40 minutes with no explanation. That is unacceptable.. context for anxious passengers is a must. Customer sat plummets from this. A little communication goes a long way."
Pros: "Lots of space, kept us up to date about the delay."
Cons: "4 hour delayed"
Pros: "I liked everything. Check in no trouble. The gate agents were pleasant, didn’t have an assigned seat, no problem, gave me an aisle just as I asked. Take off, landing on time & drama free. Way to go blue."
Pros: "Not much"
Cons: "Checked in online, but no gate was assigned. When I asked the person at the desk what gate I was to board at, he looked up the information as if I was asking him for the access code Chase's bank vault. He didn't even write it down even thought he had a pen in his hand. Apparently, at customers, we are not suppose to get this information and it's a burden on the employees to give it. Again the flight was late and while I know it was due to weather, we were seated in the plane and sat at the gate for more than an hour. Apparently, we were not cleared to be given an update. Once again, the speakers at the seat didn't work. Apparently, this is a constant problem with JetBlue"
Pros: "Closed Caption for deaf/hard of hearing people"
Cons: "Some movies don't have closed caption! That's not equal access! That's against ADA law!"
Pros: "It was comfortable. Flight attendants were nice and friendly."
Cons: "No free disposable headphones"
Cons: "Six hours late, then there wasn’t enough fuel and had to wait for paperwork multiple times. Hands down the worst experience I have ever had. I will not be flying JetBlue again."
Cons: "No satellite TV and overhead lights due to mechanical issues."
Pros: "I appreciated the in flight entertainment, the eye mask and ear plugs."
Cons: "The seats were horribly uncomfortable. The controls for the screen are on the arm rest, where they get inadvertently pushed. Would have liked another beverage service on a flight that long."
Pros: "The snacks and the crew The entertainment was also good However internet service was slow"
Pros: "Terra chips"
Cons: "- Seat did not go back - Flight attended lied about why it would not go back (stated that it was because the passenger behind me had his tray table out) instead of just acknowledging that it was broken - No outlets"
Pros: "Everyone was awesome. The pilot was humorous. Very relaxing."
Cons: "There wasn't anything I didn't like about the flight."
Pros: "Nice staff"
Cons: "Air pressure not good. TV didn’t work. This is the 4th time I flew Jet Blue and had trouble with the pressure and the TV not working"
Pros: "Crew was great. Very helpful and informative."
Cons: "My seat did not recline no matter how hard I pressed the recline button or tried to lean back and it felt like the bottom cushion was nonexistent. Might need to bring my own cushion for future flights. I drive for a living and comfortable seats can make or break travel"
Pros: "There was nothing to like. The service and explanation for prolonged delays was very poor"
Cons: "Everything. This was the worst treatment ever"
Pros: "Free wifii and comfortable seats"
Pros: "Staff was very efficient."
Cons: "The channel and volume control is right at my elbow so it kept changing as I rested my arm."
Cons: "Food is very unhealthy and should include more"
Pros: "love the snack selection and movies"
Cons: "flight was bumpy but due to weather not jetblue s fault"
Cons: "Price was a bit high."
Cons: "Delayed over 4 hours..missed connecting flight.."
Cons: "Everything was smooth, great flight, great entertainment, but it took over an hour for our bags to arrive at our baggage claim."
Pros: "Efficiently added a lot of people to this flight from another delayed flight--pilot & crew was informative of additional delays so that we knew what was going on"
Pros: "I appreciate Jet Blue's commitment to the people of Puerto Rico."
Pros: "The crew and food was great. Great flight"
Cons: "Nothing it was great leg room was great"
Cons: "Most TVs in the seatbacks were glitching and had picture issues."
Pros: "Smooth process, friendly crew"
Pros: "Seats were comfortable (an Airbus A320). Entertainment system adequate. Smooth flight."
Cons: "Two dogs in cabin. They were mostly well behaved. A group of six children loosely supervised by a couple of adults. The children were allowed to wreak havoc on the center section of the plane's cabin."
Cons: "Baggage claim in SanJose was aweful....I had to walk a very long distance (to another terminal) unbenounced by the flight crew to retrieve my luggage...please don't let this happen to other people"
Pros: "On time, moved my wife and I to adjoining seats in row 2 without me asking. They were courteous, on time and well priced. Will fly JetBlue again. Thanks!"
Cons: "waiting for my luggage"
Boarding too slow. Crew could be more helpful. Flight was good, on time.
There was an enormous line at LAX trying to check in and check bags. Fortunately the staff were accommodating and allowed us to check our bags even after the deadline had passed -- but it was definitely an extremely stressful experience!
Still no meals in first. If I can eat indoors, I can eat on a plane.
Cons: "My flight was delayed almost 3 hours. Not good. Once in the air it was fine."
Pros: "The head flight attendant was very nice and fun!! She made a delayed flight so much better. Plus, or pilot was great!"
Cons: "We had a delay to boarding due to a mechanical issue. THANK YOU for making quick turn around decisions (ie, put us on another plane at another gate) - rather than just piling on delays!"
Cons: "Missed flight due to unnecessary delays"
Pros: "Everything was great. Our 4-hour flight went off without a hitch. We've flown with Delta many times and have never had any problems."
Cons: "Ran 2 1/2 hours late, poor customer communication"
Pros: "Crew was wonderful! Food was good. It was a good experience."
Cons: "This whole paying for comfort seats is annoying. Just make all the seats decent for all travelers."
Cons: "Food was blah, not hot and watery"
Cons: "It made no sense to board an hour and a half before takeoff."
Pros: "Super nice gate agent, doing her best to get us out on time but very clear spoken and nice about it!"
Cons: "No monitors for entertainment!? FA was just ok, nothing bad but sure not a standout."
Pros: "best meal ive had in so long service was great the captain anniuncements were clear and detailed"
Cons: "People that take up more than one seat should be required to purchase two seats. The woman on the isle was over the arm Rest in my seat the entire trip. It is unfair to me. No one came to Take trash for 2 hours so we had to keep our tray tables down."
Pros: "We got on we took off and arrived on schedule just as it should be."
Pros: "Food was decent and crew were nice enough"
Cons: "Seat space was small and cramped. Entertainment was poor unfortunately"
Pros: "Everything clicked from the start"
Cons: "This flight always arrived 25-30 minutes early...why cant delta post the correct arrival times?? My first class priority boxes did not come off first but near last and wet!? Bad handling but at least within the 20 minutes!"
Pros: "That it got me home"
Cons: "The crew was terrible & rude."
Pros: "The staff & crew were friendly. I liked having access to free entertainment. I liked being able to see the tracking of my checked bag (notifications)."
Cons: "My bag was roughed up a bit. Protective belt was torn off & signs of light damage."
Pros: "The crew are very nice on both flights and they were very courteous the seats.T"
Cons: "The seats were not that comfortable."
Pros: "The crew both going and coming from San Jose, Costa Rica were incredible."
Cons: "The long waits on the tarmac waiting on other planes to leave. Which was a big problem because it caused a lot of us to either barely miss our flight or miss our flight."
Pros: "The seats were comfortable,,,,,, And we flew fast than other airlines I been on, And wow the stewardess were the best , wow service was excellent,,,,,,,,,there was lotion in the bath room, And tooth brushes and tooth paste, wow loved it, Great flight, thank you."
Cons: "Really everything. Love the Korean airport, There was a small capsule room I rented for the time between flights ,,,,, and not have to leave the airport .....took shower and nap. Just what I needed, Then got me three sandwiches and big thing of orange juice at Seven Eleven,,,,, Ahhhhhh happy happy happy."
Pros: "We landed"
Cons: "They need to raise the temp on these planes. Give free blankets or put a warning on the boarding pass saying that you will freeze."
Pros: "Thanks for being so kind to me and my musical instrument. It’s how I make a living and your staff allowed me to keep it safe! I’m a huge fan!!"
Cons: "I didn’t like this question!! You guys are great!!"
Pros: "comfortable seats in comf+ but no pillow or blanket for 4 hr red eye? Come on delta"
Cons: "Gate agent was the worst in two years..never smiled, never thanked anyone and didnt call me by name or recognize my diamond status. Boarding was a fiasco with the pillars in too small of a gate. FA had too much coffee they kept main babin lights on way too long and kept loudly asking if anyone wanted extra drinks snacks....this is a redeye, people want to sleep!!"
Cons: "On time, free upgrade."
Pros: "The plane left on time if not a bit early."
Cons: "With the exception of 1 really nice flight attendant all the others were extremely moody and not helpful. I didn’t see one of them smile through the whole flight like they were just going through the motions. I’ve worked in jobs where you have to deal with the general public but you have a job to do and must smile and do your best to be helpful. I felt intimidated to even ask for anything like I was wasting their time. I love flying Delta and this was my worst experience yet."
Pros: "Delta gate agents kept everyone well informed and updated as to new boarding time/procedure"
Cons: "Flight was delayed by 4 hours and reason was not explained or obvious"
Pros: "Good abording"
Cons: "problems with seating assignment"
Pros: "Like the airplane - Boeing 757. More comfortable than the 737."
Cons: "Don't like the towel dispenser location and function. Can't find it when standing and a bunch of them come out at one time."
Pros: "It left and arrived on time"
Cons: "They didn’t have wine in such a long flight"
Pros: "Crew was kind and helpful. Snacks were great!"
Pros: "This was probably the best flight I’ve ever been on. The staff had a great sense of humor, as well as openly honored our military by bumping up an active member to first class."
Cons: "JFK was depressing but not Delta’s problem."
Pros: "Good customer service"
Pros: "Itwas fast and easy."
Cons: "Nothing. Everyrhing was good."
Pros: "Nothing, they didn’t care about you or to help, the llady was so rude and unfriendly, this situation ruin my whole trip"
Cons: "I call in advance to paid the fees for baggage, I call Aeromexico because was the main airline for the fly, but Delta at Seattle made me paid again the fees for baggage’s even by phone they said that I didn’t need to paid. BE AWARE AND CAREFUL BECAUSE THE LADIES IN THE FRONT DESK didn’t even look the paperwork that you have in hand, they only want to charge you saying that your payment thru Aeromexico didn’t help you in the 1st fly. How this can happen when Delta and Aeromexico are two subsidiary one of another ?"
Pros: "Staff lovely"
Cons: "Flight delayed so we got bumped to a later connecting flight An eight hour trip became a 12 hour trip"
Pros: "New aircraft A320"
Pros: "Excellent service, God flight"
Pros: "Everything was easy to follow....All of the flights were on time and very comfortable...."
Cons: "Nothing to report that was bad..."
Pros: "It was on time"
Cons: "Too short of a layover in Atlanta"
Pros: "on board service was nice and promptly"
Cons: "Delta continúes to use an older 757 in this 6-hour flight with cramped seats and seating arrangement in business class. I have taken this flight several times in the last 2 years and written about this issue but now doubt anybody cares about these comments. To make things worse, my seat would not recline!"
Pros: "delays for a long time to get to the gate than delays for more than 2 hours for a crew to come in..."
Pros: "Very late flight. Left on time, arrived 25 minutes early! Cabin crew were friendly and cared for everybody's comfort. They distributed a lot of extra munchies. They had real almonds instead of the usual 1/3 ounce peanuts, isn't that wonderful? Lights went off early and stayed that way so that the passengers could easily sleep through the flight. Uneventful flight, and therefore enjoyable."
Cons: "I had chosen 10C in the Comfort+ section of this MD90 plane. I did get my knee bumped more than once. I still like the seat because I can stretch my legs, but people should be aware of the bumping issue; it can be rather painful, and you do not get an apology."
Pros: "At least there was a free shuttle to the discounted rate hotel."
Cons: "There was not enough time to run to the connecting flight. Was told they could not wait, yet then the plane sat on the runway for 25+ min. Had to get a hotel and rebook the flight. Very poor experience flying Delta."
Pros: "The quick boarding"
Cons: "The food still not good, even that is a short flight Copa should choose another kind of plane because the Embraiber is a very small plane for comfort"
Cons: "Maybe another round of jrinks"
Pros: "Boarding very quickly"
Cons: "No entertainment"
Cons: "Check in is very poor in Panama airport"
Cons: "Food and movie selection"
Pros: "KLM its great!!!"
Cons: "Tuve un problema en carretera y llegué un poco tarde me dijeron que solo podía viajar pero sin equipaje y así no puedo viajar ahora me dicen que tengo que pagar penalidad que son $380.00 y eso es inaceptable porque yo me hice presente al aeropuerto. He viajado en otras aerolíneas como United"
Pros: "Free alcoholic beverage."
Cons: "The recline button on the seats didn’t work. So we had to sit up straight the whole time."
Cons: "Food, entertainment and waiting time"
Pros: "Schedule and boarding"
Cons: "Better food"
Pros: "The crew on both flights was top notch"
Cons: "Nothing is perfect so there is always room for improvement. With that being said I have 0 complaints and I look forward to flying with Copa airlines again provided they continue to deliver the excellent service they demonstrated this past time."
Cons: "Me cobraron $33 por cada asiento de los 5 de mi familia. $165 en total. Al llegar al mostrador me dieron otros asientos a los asignados en el web check in. Me dijeron que no era problema de ellos sino que era problema del sistema. Ahora para recuperar mi dinero tengo que hacer un tramite e invertir tiempo. Pesimo servicio. Copa no sirve para nada."
Cons: "I didn’t know I need an app downloaded ahead of the flight in order to watch movies. They did not have seatback screens on this flight"
Cons: "Copa Airlines has the worse entertainment system. I flew business and the food was pathetic. If you are sitting at the last two rows (out of four), they might run out of options for dinner and you are left without choices. I feel sorry for the crew that have to come to you and say "I only have left chicken ". Very cheap airline overall. I can't believe this is Star Alliance."
Pros: "Nice plane, comfortable seating, great staff. Route was convenient, direct flight. Customs at Tampa area was very easy to manage. No glitches during the trip."
Cons: "In Panama City, Over one hour in line to check-in to get boarding pass. Nice that food was offered, but it wasn’t tasty. The entertainment was on drop down screens and I couldn’t see the one closest to my seat. And only one option of movies to view. Another passenger had difficulty with the headphones and sound that wouldn’t work"
Pros: "The staff really helpful"
Cons: "I got delayed by a day because they missed the major connections from Panama and didn't bother to hold any of the planes for the hundred passages that missed their flights."
Cons: "Delayed flight for around 25 to 30 minutes"
Cons: "Getting to San Francisco flight was canceled, make a line for 3.30 hours to let us know what they were going to do with us, they give the place to go at 3 a.m with not directions were to take a bus , later someone come and told us the bus stop running at that time and I have to go upstairs to take a taxi, I was alone and not use to be alone at that time never in my live I had to pretend I was afraid. Of course the hotel only take you until 12pm so I spend so many hours in the airport waiting for re ticketing they told us to be at 6pm we wait and I got my ticket leaving at 9.45pm but the crew come one hour and half late. From Panama to Lima flight was late . I had a conference very important to be Saturday morning, I lost my investment and relationships with the company I was going to start a business there excuse was they couldn’t relay on my punctuality, honestly. I got there more than a day and half LATE. If you ask me how was my trip I will tell you horrible and I can’t recommend anybody, this company doesn’t have any personality at all. In the airports On the board for departing or arriving change every time the gates if you are not standing up there you never get in to the next departure. Over all NOT RECOMMEND"
Pros: "The onboard flight personnel were gracious"
Pros: "Some crew members were trying to their best"
Cons: "No entertainment"
Pros: "Food, on time, fast boarding process."
Pros: "Direct flight to Brazil"
Cons: "Very expensive for the kind of service"
Cons: "Nothing, everything was OK."
Cons: "The ticket counter in Managua is unlawfully closing flights when overbooked and telling passengers they were late. Then they charged change of ticket costs for next day flight and did not provide overnight stay. They filled up flight then all agents leave counter so passengers have no one to check in. Then they came back and said it was too late and flight was closed and passenger’s fault. Then they said because bilked through Kayak/Justfly, they said next flight was not available and had to leave on last flight out of Managua the following day. This is unlawful and outrageous activity."
Cons: "I cant say that it was good since i didnt take the flight. I had to make a change so it was cheaper to just fly with some one else rather then pay to make a change with Copa. On the way down it was not that bad. I was just not happy with the change price but it is what it is."
Cons: "There was a second security check before passengers could enter the gate. No drinks were allowed past. I was thirsty before and during my flight."
Pros: "Crew was friendly"
Cons: "No entertainment at my seat for the travel"
Pros: "La atención dentro del avión, desde el Capitán que nos tuvo informados hasta las aeromozas (os) q nos brindaron bebidas y alimentos ricos, la mejor y exquisita atención!!!"
Cons: "Ya en el aeropuerto de Tocumen, Panamá, la peor organización nunca vista porque no hay suficientes letreros de las puertas (gates). Es más un Centro Comercial que Aeropuerto!! Todo mundo anda corriendo para poder encontrar su "gate". En el counter de Copa y en el Servicio al Cliente lo atienden a uno como basura por la gran cola y con gran tranquilidad le dicen a uno: "aquí cambian los -gates-a cada momento" y por eso hay que estar preguntando y viendo las incómodas pizarras electrónicas. Con mi esposa perdimos el vuelo a San Fco el 26 de dic 2017 por estar esperando en la gate del ticket. Era otra!"
Pros: "Good flight"
Cons: "Gate from arrival to connecting flight very far and almost lost my plane"
Pros: "Attended very helpful food is good"
Pros: "Exelent friendly sevice by the crew"
Cons: "Disliked having to go through security again right at the gate, also was not allowed to bring drinks into the plane that I had just bought inside the airport, had to throw away or drink them immediately before boarding because of policy, have not had any problem with any other airline..."
Pros: "Loved the check in. No baggage expense. Up to two bags FREE! Then, we had a meal --that was included in the fare. The crew was pleasant and accommodating. Everyone was pleasant. To pass the time on the 5 1/2 hour flight, there were options for movies, TV, games and etc. Overall, it was a pleasant flight. When I book my next trip, I'm going to see if Copa goes there. If so, that's my first choice."
Pros: "Connecting flight with a meal!"
Pros: "It was nice to be able to watch movies - but the selection of good movies was limited."
Cons: "Seats were too cramped."
Cons: "It took way too long to board"
Pros: "Food service and flights attendant re pass for drinks."
Pros: "Friendly crew. Helpful."
Cons: "Media offering in the plane was somehow limited."
Pros: "Airplane clean, staff was friendly, couteous and mostly bilingual. Food and drinks were appreciated and of good quality. We were allowed to check 3 bags without addt'l charges. Definitely felt welcomed and would fly Copa again."
Cons: "Long wait at airport check in so glad we arrived almost 3 hrs before our flight. Staff was pleasant but for some reason desk agent told us that the flight was completely sold out and without telling us, put my wife and I in middle seats in different rows. We were at airport very early and didn't realize until boarding what she had done. In flight staff assisted on the flight and moved us to an exit row where we were able to sit together. Luckily I counted at least 6 open seats and in the end we were happy. I'm not sure why she did what she did. Ironically, she (gate agent) was incredibly nice. Maybe it was simply and honest mistake."
Pros: "Everything was great accept"
Cons: "NO WIFI, MAKES NO SENSE. if you love Internet access while you fly Copa isn't the airline for you."
Pros: "La tripulación es muy amable"
Pros: "Boarding was done on time."
Cons: "Food is horrible, and the crew could be a little bit nicer."
Pros: "Conection was good , hour wait was ok"
Cons: "Nothing bad to said"
Pros: "Attentive crew members."
Cons: "It he flight was very long."
Pros: "Again, went very smoothly."
Cons: "No complaints."
Cons: "No priority boarding for check in, Albright places were available I was put in almost the last row for my 3 flights that included short connections."
Tha table was dirty. I had to ask a crew member to clean it up.
Flight was delayed by one hour, then another 1/2 hour then cancelled and changed till the next day. We were not allowed to get our luggage & put up in a dirty hotel. I had cockroaches in the bathroom. When I finally arrived home…i noticed the airline had damaged the zipper on my suitcase. An awful awful trip thanks to American Airlines.
Late to board late to depart captain gave inaccurate information
Cons: "The crew was so rude"
Cons: "Debbie in Business Class made the trip even more special than ever! 1. Congratulated everyone on board for thanksgiving for those who follow that tradition 2. Spoke so kindly on the PA system in both English and fluent in Spanish 3. Kept my coffee hot fresh and always was smiling even those had to work on a holiday We will always fly AmericAn because of flight crew like Debbie..... 1000% super star for AA!!!"
Pros: "Crew wuz gööd"
Pros: "cabin attendant was excellent"
Cons: "terrible plane because overhead space is extremely limited and the curvature of the plane limits legroom for window seats."
Pros: "Seat was comfortable"
Cons: "One attendant looked and acted,like she had just gotten up after a rough night. Never smiled, watched people put jackets and even a fast food bag in the overheads without ever saying a word."
Pros: "Quiet, evening flight."
Cons: "Departure was delayed 30 minutes due to customs inspection of the aircraft. Not American's fault."
Pros: "The crew was very attentive."
Cons: "There were no power ports on this flight."
Pros: "The boarding was fast."
Pros: "The entertainment options"
Cons: "The flight was delayed because of another flight before ours and there was poor communication."
Pros: "Pleasant and attentive crew"
Pros: "Normal expectations were met"
Cons: "It was fine"
Pros: "We left a few minutes early"
Pros: "Love flying with AMERICAN AIRLINES."
Cons: "The seats were SO uncomfortable and my legs were cramped up into one position because there wasn't enough room for legs and knees."
Pros: "Landed safely and on time. Crew was nice."
Cons: "Cramped. Older plane missing USB plugs. Entertainment requires an app. Should have been cheaper for what I got which was a regular ticket for a 5'8" 160lb person."
Pros: "Quick boarding"
Cons: "Cold no food"
Pros: "Crew were ok Captain was informant"
Cons: "Delay Heat on plane at 98 degrees upon boarding"
Cons: "The flight and the entire process with American was just fine. What bothered me most was the rude treatment from security staff in Philadelphia. Compared to security staff overseas, the U.S. rates the lowest of the 55+ countries I've visited. It does not reflect badly on American Airlines, but it does give travelers a bad lasting impression. As an American, I'm embarrassed by their behavior."
Cons: "the usual garbage AA flights on CRJ's with poor on-time performance and frequent maintenance issues..."
Pros: "Crew was friendly."
Cons: "AA has nine boarding groups, which queue up in two lanes. Each of the two lanes hold about 5 people, at most. This is ridiculous. It creates enormous crowds of people jockeying to be near the tiny lanes for when their number is called 5 or 10 minutes down the line. AA needs to reduce the number of boarding groups, lengthen the lanes, and provide more of them. No other airline boards this way. That's because this boarding method is stupid. Unsurprisingly, our plane took off late because they couldn't get everyone boarded in time."
Pros: "Much more room in seats than expected"
Pros: "The trip was easy and the time very good set!"
Pros: "The entertainment"
Pros: "It was great! I got an entire row to myself."
Pros: "I got here."
Cons: "Everything else. American cancelled my first flight from MSP to ORD. And when I got to Chicago, it cancelled my next flight to Nashville. The flight I managed to get on departed two hours late. There was no explanation for each of these cancellations/delays. There was virtually zero inclement weather anywhere, save for most of the country’s temperature being nearly equivalent to the surface of Neptune. And, the surly, clueless Chicago-based gate agent was the coupe de grace in my search for a reasonable explanation after which I waited impatiently for this episode to conclude. American get your act together."
Pros: "Friendliness of gate staff"
Cons: "I was forced to check my carry on and pay for it. I was not charged on my way to lax or my trip to Hawaii. Sad. And person was rude"
Pros: "The flight attendant was fantastic. Very friendly, very helpful, checking on all the passengers. He even loaned his phone charger to one passenger. It was a full flight and he was working hard, but had a smile on his face the entire time. Give him a raise!"
Cons: "the airplane was absolutely freezing. It was so cold, you could actually see the air blowing (like in winter). There's no need for that. Somehow European airlines manage not to freeze out all their passengers. It was less than a two hour flight but felt like an eternity because it was so uncomfortable. Seat size - this is absolutely the smallest it can/should go. I am pretty skinny, but even I'm running out of room and the seat backs could be made a bit more comfortable. Not only is there almost no recline, but the way they are constructed - they actually push my head forward - not made for short people."
Pros: "It was on time. Nashville airport is sparkling clean with very happy and warm staff throughout the facility. As opposed to Philthydelphia the city of Unbrotherly Love."
Cons: "We boarded an hour late and then sat in the runway for ever. Flight was scheduled to arrive in Nashville at 1137p we arrived at 148a! Ridiculous"
Pros: "Most things."
Cons: "Delayed flight!"
Cons: "First hearing news of my flight being severely delayed I asked the ticket agent if I should just drive down to DFW from Lawton he reassured me that the plane would get there with time I had to make a split decision to drive down very rapidly"
Pros: "Everyone was quick"
Cons: "Small seats"
Cons: "I didn't get home til 1am bc of this flight delay. A lot of the passengers were on the final leg of overseas travel, so we had a really hard time with the delays. Boarding was inefficient. Cree counted us like 6 times. Why is that necessary? Plane was old and uncomfortable."
Pros: "All good"
Cons: "All good"
Pros: "The male server was great. The ice cream for dessert was magnificent."
Cons: "First class was awful- no drink service for far too long, didn't have my food order that I selected ahead of time, the female asian flight attendant was not friendly at all, the seat reclined at the back only there was nothing for your feet, the blankets were awful, and movie selection was mediocre at best."
Cons: "The boarding was seemed unintelligent. Why would a passenger in a window seat have to wait until the other middle and aisle passengers board. I got on the plane and had to wait for the other two passengers get up and step into the aisle so I could take my window seat. I was in group 7 and apparently they were in a lower number group that was allowed to board before me."
Cons: "COULDN'T GET ON THE SECOND LEG BECAUSE DIDN'T MAKE THE FIRST LEG"
Pros: "Overall friendliness of the crew"
Pros: "On time"
Cons: "Lot of movement"
Pros: "Everything was good"
Pros: "I was welcomed and make right at home"
Cons: "Did not like having to stay overnight in Charlotte but weather can do that to a traveler."
Pros: "I liked the comfortable seats.. The crew working for American Airlines are polite and nice. From the very time to get the boarding passes and my luggage handling and all the hospitality, am really looking forward to fly more on American Airlines."
Cons: "There is not much to not like American Airlines as I don't have any bitter experiences till date and I don't wish to encounter too lol I would like more snacks beside Pretsels too and I wish to have a very good hot Fliter coffee or even green tea's during my flight ☺️"
Pros: "Amazing crew and comfortable seats"
Cons: "Food, movies"
Pros: "staff was nice"
Cons: "it was late as always, so instead of getting home tonight, I am in a crapy hotel in Houston ...."
Pros: "Great staff, smooth flight"
Pros: "All flights were on time or early and luggage made it to final destination with me."
Cons: "Wish they had another snack option besides just pretzels."
Pros: "Losding procedure orderly, staff helpful."
Cons: "Pretzels are getting old, anything new out there?"
Pros: "Easy short flight."
Cons: "Plane was pretty compact and crowded."
Pros: "Me gusto que el vuelo fue puntual y la cortesía de la señora que nos atendió. Viaje en Business Class y no hubo nada excepcional que me gustara"
Cons: "La película que pusieron fue realmente mala"
Pros: "Everything was fast"
Cons: "emtertinment screens in the front Row couldn’t turn Iran’s it was a midnight flight."
Pros: "nice plane. good service good job of getting our missing bags to us."
Cons: "delays on both ends. luggage did not arrive with us on either end"
Pros: "United is an OK airline, but their planes are old and not comfortable, entertainment is inexistent since it has old and bad screens and everything is paid, better to have your own tablet."
Cons: "Seats aren't comfortable, airplanes too old, food is bad, crew members don't have the service as Asian or Middle east airlines."
Pros: "Plane size"
Cons: "Pilot driving way to fast"
Cons: "Waiting in the airport for 8 hours."
Pros: "The flight was full. I was upgraded to an exit row seat which was wonderful."
Pros: "Was excellent i like thank you"
Cons: "Nothing al contrario all excellent"
Cons: "No one notified me that my trip was cancelled I found out myself and then had to rebook after waiting two and a half hours on hold for someone at United for assistance no one ever answered"
Pros: "No layover and the guy was nice to sit all 3 of us together."
Cons: "Unorganized for boarding, unorganized for check in, no snacks, no meals available on flight or at the airport due to it being a late flight."
Cons: "Everything was good"
Cons: "Didn't make this flight either. Still in Dallas"
Cons: "I had to wait 16 hours, it was a serious delay"
Pros: "Boarded on time."
Cons: "Houston had a 40 minute wait on the runway"
Cons: "Over an hr late departing :-("
Pros: "On time flight and no problems at all"
Cons: "The plane was having some air conditioner issues but the flight crew informed every one of the problem and what they were doing to fix it. They also came around with water very quickly for everyone to help cool them down. It was either push forward and wait for it to cool down once we got in the air or change planes, I was totally ok with how they handled it."
Pros: "Crew was friendly and efficient. Snacks - coffee and stroopwaffle were MUCH better than what is typically available without cost."
Cons: "Engine noise made safety instruction and pilots commentary incomprehensible. Plane was equipped with wifi, BUT you needed to download an app to get access - which is a catch 22. Couldn't download the app because I needed wifi access, which I couldn't get without the app!"
Pros: "On time"
Cons: "Not entertainment"
Cons: "The staff was disrespectful when I asked for water the lady told me I had to stand up and get it myself. I try to use the liegjt above my seat to call for another staff and this lady yelled NO No No you have to stand up and get it yourself. Also flight delays, i went on 4 flights with UA this time and they were terrible"
Pros: "Polite crew, very helpful"
Cons: "Legroom seemed so very tiny. My husband is fairly tall and long-legged, and has had knee trouble, The seat-back position of the chair in front made a normal sitting position impossible for him."
Pros: "First time flying united. It was a little rough landing back in Memphis though. I'm not sure what that was all about."
Pros: "The flight attendants were great and took the time to care for passengers. One guy was suffering from a migraine and the flight attendants did all they could to assist the gentleman with his issues."
Pros: "Smooth takeoff and landing. Luckily no turblance. Crew members were helpful and courteous, and added a little humor to their jobs. Good job!"
Pros: "On time, good service"
Pros: "Fast flight home"
Cons: "The 3 hr layover in Houston"
Cons: "My name is Elizabeth and everything was OK"
Pros: "Same as above."
Cons: "Same as above"
Pros: "That I arrived to Memphis on time!"
Cons: "That the air isn't on until its time to board, instead of being a lil before its time to board."
Cons: "Two hours Delay not good"
Pros: "The only thing i lkied about the flight was that they delivered my bag even though it came out 3 days later"
Cons: "I had a really bad flight my flight was supposed to be a 8hrs flight n i got home 14hrs later also they forgot my bag n they delivered to me 3 days later i was really disappointed"
Cons: "Need to pay for movies. We need at least some free channels. Also would like to see the map of where the plane is, as it used to be few years ago"
Cons: "Free entertaiment. Not only pay"
Cons: "Delayed, needed to change the second leg"
Pros: "More comfortable"
Cons: "Lots of turbulence"
Pros: "On time and even early"
Cons: "Return flight wouldn't allow overhead cartons but made it up by bringing carry on to us"
Pros: "The bar tender nice service the flights excelent"
Cons: "The service"
Pros: "The staff was wonderful."
Cons: "The return flight was delayed several hours however there were several emails updating the status of the flight."
Pros: "Planes are ok."
Cons: "No entertainment, food options, etc."
Pros: "crew was friendly"