The United pilot we flew that day. did great job. we arrive safe to the distination despite of the climate condition. im happy for the service.so far im satified..
the delayed flight this time almost cause us to lost our next flight in chicago. thats what i dont like. wish this wont happen next time..
Stink in the plane
Crew and food.
The old bait and switch. United is not and will never be Lufthansa. Cattle call seating.
Checking in was simple with no problems. They made the process easy. Very courteous!
The flight was very hot and uncomfortable
Smooth operation, on time
Seat pitch on the plane unbelievably cramped. When seats are so close that if you drop something on the floor you have to be a contortionist to get it, you know it's a problem NEVER fly the 787-900 economy.
Plane was old and dirty, seat pocket had junk in it. Seat was broken and couldn’t stay up. In flight movies were from few years back with a center tv and no head rest screen. Crew on overseas flights tend to be older in age and less tolerant..much better on continental on the same route.
Nothing. From the plane to the awful delay and poor service.
Lack of communication. Old plane, no comfort and 6 HOURS DELAYED. Truly disappointed by the airline
Horrible customer service, excessive baggage fees, rude counter staff, no leg room, narrow seats
The staff were nice and helpful.
Champaign University-Willard (CMI) United States
Hartford Bradley Intl (BDL) United States
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