Late to board late to depart captain gave inaccurate information
Pros: "It was a small jet but the first class section was extremely nice."
Cons: "Small jets have limited overhead space and most roller bags have to be gate checked for pickup when you exit the plane. My roller bag is small to fit under a seat, and it fit in the overhead."
Cons: "The crew was so rude"
Cons: "In flight entertainment wouldn't work despite following the instructions, so I gave up after about 45 minutes."
Pros: "Seats were comfortable and crew was nice."
Cons: "Need something more substantial for food in first class on a cross-country flight."
Pros: "Crew wuz gööd"
Pros: "Seat was comfortable"
Cons: "One attendant looked and acted,like she had just gotten up after a rough night. Never smiled, watched people put jackets and even a fast food bag in the overheads without ever saying a word."
Pros: "The entertainment options"
Cons: "The flight was delayed because of another flight before ours and there was poor communication."
Cons: "No wifi, drinks came in the last 5 minutes flight was 1.5 hours late"
Pros: "Pleasant and attentive crew"
Pros: "Normal expectations were met"
Cons: "It was fine"
Pros: "The pilot made up for a lot of time. The flight was said to be 1 hr 40 minutes about but we touched down after about only 1 hour in the air. Deboarding was quick."
Cons: "The flight was delayed three times. We eventually boarded and then spent another 30 minutes waiting to taxi. Another narrow plane with not much room."
Cons: "The seats were SO uncomfortable and my legs were cramped up into one position because there wasn't enough room for legs and knees."
Pros: "Landed safely and on time. Crew was nice."
Cons: "Cramped. Older plane missing USB plugs. Entertainment requires an app. Should have been cheaper for what I got which was a regular ticket for a 5'8" 160lb person."
Pros: "Quick boarding"
Cons: "Cold no food"
Pros: "Crew were ok Captain was informant"
Cons: "Delay Heat on plane at 98 degrees upon boarding"
Pros: "The boarding and flight were both good"
Cons: "Paid $10 for WiFi that wouldn’t even allow me to stream some music or open a web page"
Cons: "The flight and the entire process with American was just fine. What bothered me most was the rude treatment from security staff in Philadelphia. Compared to security staff overseas, the U.S. rates the lowest of the 55+ countries I've visited. It does not reflect badly on American Airlines, but it does give travelers a bad lasting impression. As an American, I'm embarrassed by their behavior."
Cons: "the usual garbage AA flights on CRJ's with poor on-time performance and frequent maintenance issues..."
Cons: "Very cramped seating This was an American Airlines flight, not Alaska Air."
Pros: "Crew was friendly."
Cons: "AA has nine boarding groups, which queue up in two lanes. Each of the two lanes hold about 5 people, at most. This is ridiculous. It creates enormous crowds of people jockeying to be near the tiny lanes for when their number is called 5 or 10 minutes down the line. AA needs to reduce the number of boarding groups, lengthen the lanes, and provide more of them. No other airline boards this way. That's because this boarding method is stupid. Unsurprisingly, our plane took off late because they couldn't get everyone boarded in time."
Pros: "Much more room in seats than expected"
Pros: "It was great! I got an entire row to myself."
Pros: "I got here."
Cons: "Everything else. American cancelled my first flight from MSP to ORD. And when I got to Chicago, it cancelled my next flight to Nashville. The flight I managed to get on departed two hours late. There was no explanation for each of these cancellations/delays. There was virtually zero inclement weather anywhere, save for most of the country’s temperature being nearly equivalent to the surface of Neptune. And, the surly, clueless Chicago-based gate agent was the coupe de grace in my search for a reasonable explanation after which I waited impatiently for this episode to conclude. American get your act together."
Cons: "I was forced to check my carry on and pay for it. I was not charged on my way to lax or my trip to Hawaii. Sad. And person was rude"
Pros: "The flight attendant was fantastic. Very friendly, very helpful, checking on all the passengers. He even loaned his phone charger to one passenger. It was a full flight and he was working hard, but had a smile on his face the entire time. Give him a raise!"
Cons: "the airplane was absolutely freezing. It was so cold, you could actually see the air blowing (like in winter). There's no need for that. Somehow European airlines manage not to freeze out all their passengers. It was less than a two hour flight but felt like an eternity because it was so uncomfortable. Seat size - this is absolutely the smallest it can/should go. I am pretty skinny, but even I'm running out of room and the seat backs could be made a bit more comfortable. Not only is there almost no recline, but the way they are constructed - they actually push my head forward - not made for short people."
Pros: "Extra room with empty seat"
Cons: "Seat didn't go back due to exit row"
Cons: "First hearing news of my flight being severely delayed I asked the ticket agent if I should just drive down to DFW from Lawton he reassured me that the plane would get there with time I had to make a split decision to drive down very rapidly"
Pros: "I changed my reservation in Hartford. Crew were extremely helpful."
Cons: "I ended up getting to my destination 6 hours after what I had planned."
Pros: "All good"
Cons: "All good"
Pros: "Never boarded plane cause dates were wrong"
Cons: "Now me owning up to mistake costing me $500+ extra"
Cons: "The boarding was seemed unintelligent. Why would a passenger in a window seat have to wait until the other middle and aisle passengers board. I got on the plane and had to wait for the other two passengers get up and step into the aisle so I could take my window seat. I was in group 7 and apparently they were in a lower number group that was allowed to board before me."
Cons: "COULDN'T GET ON THE SECOND LEG BECAUSE DIDN'T MAKE THE FIRST LEG"
Pros: "Overall friendliness of the crew"
Pros: "Nice crew"
Cons: "No entertainment. Learn from TAM in Brazil and offer entertainment via smartphone / tablet. No food service."
Pros: "Arrived on time, left on time."
Cons: "It was inconceivable to me that I could not get a seat assignment until I actually checked in at the gate. While AA offered the option of paying extra for additional legroom, if you declined the offer, you could not obtain a seat. I know that it is getting unusual to have any sort of enjoyable experience on an airline, but the lack of transparency ("group two" for boarding is actually the fifth group to enter the aircraft) is totally unnecessary."
Cons: "That i booked a flight that departed 6:20pm on Alaska Airlines and found out i was put on a red eye American Airlines flight that left at 11:50 pm. In addition did not reciveve any notification of the change. Had to leave the airport because i thought i was leaving at 6:20 pm :("
Pros: "It was a very quick flight! I got some great rest and went right into work, ready for the day."
Cons: "They checked my carry on, and it ran me a little late leaving from Nashville waiting at baggage claim."
Pros: "I was welcomed and make right at home"
Cons: "Did not like having to stay overnight in Charlotte but weather can do that to a traveler."
Pros: "I liked the comfortable seats.. The crew working for American Airlines are polite and nice. From the very time to get the boarding passes and my luggage handling and all the hospitality, am really looking forward to fly more on American Airlines."
Cons: "There is not much to not like American Airlines as I don't have any bitter experiences till date and I don't wish to encounter too lol I would like more snacks beside Pretsels too and I wish to have a very good hot Fliter coffee or even green tea's during my flight ☺️"
Cons: "Seeing as this flight was cancelled and we had to wait as two elderly people until 3pm the next day to get another flight and American Airlines would not compensate in anyway. I would say that we will never fly American Airlines again nor will my family. This was not the only delay or cancellation because of American either. We spent 48 hours traveling because of delays and cancellations and still American would do nothing for us. I'm 66 and my husband is 72 (who also has had back surgery for five slipped discs) and we had to sleep on concrete floors and had very limited money to buy food. It was by far the worst experience of my life and I would encourage everyone to not travel with them."
Pros: "Service and friendliness"
Cons: "Person sitting next to me smelled awful. Several passengers asked to move because of how awful the smell was. This individual should not have been allowed to board for basic sanitation reasons."
Cons: "Delays, delays and more delays. 3 gate changes and finally on an old plane. Avoid if you can. Only good thing about it, it was bringing me home"
Cons: "It was a 2 hour delay and they had us run to two different gates. The plane didn't take off for another half hour or so"
Cons: "Delays. Always with the delays. An hour to take off and 30 minutes to land? I changed my flight because my father is dying of cancer, you charge me 200 extra for this? These planes shouldn't be allowed to fly. There's efficiency and there's just plain uncomfortable. Too tight. Small seats."
Cons: "Time to board flight and they announced we had no pilots. They did find some within 30 minutes and went ok from there. Jeesh! So glad to get home to Nashville."
Pros: "Only food you could purchase was snacks, had no entertament."
Cons: "Great customer service appolijesed for only having snacks"
Cons: "When arriving in Charlotte North CAROLINA, waiting to board my next flight to Nashville, Tennessee, upon exiting the flight there was no mention as to check your boarding passes because of a change at the gate to our flight fiying back to Tennessee. So i go to the terminal and wait patiently at my gate for my flight to arrive. The departure came but it wasn't for Tennessee it was for Norfolk?? So when i went to the flight agent asked her what happened to the Tennessee flight, she said the flight left 2 hours ago. And when i mentioned no one said anything different about some gate checks had been changed. So i ended up missing my regular flight back home to Tennessee, no thanks to everyone involved, and had to wait an extra 2 hours to receive another flight back to Tennessee. WORST EXPERIENCE EVER!!!!"