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CSX - CMH

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Changsha (CSX)
Columbus
Sat 1/16
Sat 1/23
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Top airline flying Changsha Huanghua Intl to Columbus

Scores according to KAYAK customer reviews

7.1
Air Canada
Overall score based on 24,775 reviews
7.3
Boarding
7.0
Comfort
7.7
Crew
6.9
Entertainment
6.5
Food
Airline reviews

Pros: "gate crew had our small luggages checked-in even if there were tons of space available, flight crew chatted noisily hald the duraltion of the flight, video entertainment either kept crashing or playing the wrong episode, toilet had no water"
Cons: "overall service"

Pros: "On time; efficient; great aircraft."
Cons: "A child threw up in flight behind my wife and the crew let the parents clean it up. I thought the crew should have been more proactive."

Cons: "Flight was more than 2 hours late - same as the flight from Columbus to Toronto when we left- the ground crew did not know or care where the plane (a replacement craft) was coming from or when it arrived and let it sit on the ramp for about 15 minutes before marshaling it in and the seats we got after waiting all that time were excessively worn and felt like we were sitting in bowls. The logistics either of Air Canada or at the Toronto airport for domestic flights stinks. I will try to avoid both in future."

Cons: "Probably not an Air Canada issue but we went to departures and were well through the process when we were told that our bag would have to be checked (which was obvious). The lady acted like it was my fault that the other person had let me through with a cart and a full sized suitcase. A second young lady was a bit more sympathetic and helpful. Thankfully we arrived at the airport well in advance."

Pros: "The purser was most hospitable, gracious, and accommodating."
Cons: "Choices for meals and entertainment were somewhat limited."

Pros: "We were given a $10 meal voucher in Toronto for the 2hr delay, nothing was done for us in windsor after waiting close to 5 hours."
Cons: "Flight was delayed from Windsor to Toronto for hours the. Again from Toronto to San José."

Cons: "Signed up for txt notifications, but not informed of flight dep delays; told repeatedly of 'full flights at del gate but not the case, lots of empty seats; delayed again on arrival, waiting for 'assigned' berthing to open up, which was assigned to another plane; had to walk 'miles' to get to security once inside terminal - why doesn't AirCanada get decent treatment in assigned berthing at Pearson, especially after midnight when there must be hardly any flights arriving..."

Pros: "It was overall a good experience, cannot complain about the service as it was great."
Cons: "The weather caused a bumpy return flight but that is not the airlines fault."

Pros: "Wonderful cabin crew"
Cons: "Sadly both legs of my flight were delayed . Runway issues in Vancouver. Weather issues in Calgary ."

Pros: "Knowing that there is not enough head-room for carry-on luggage, I joined to volunteer to check-in my carry-on luggage. Service agent at the counter is very helpful and great service attitude. I asked if they have plastic twistee so I can lock my carry-on luggage before check it in. Unlucky there is none. I hope Air Canada can consider providing this ( I got from Cathy pacific before at check-in luggage counter) since they may help re-assure traveler like me who don't prepare a lock for the hand carry suitcase."
Cons: "1) Flight delay for 1 hour - that is not good 2) Choice of movie are really limited - many are old and very very old movies even though are blockbuster 3) I bought carrot and celery stick; which are wet and in plastic bag => so I cannot avoid making the table wet too! Thought it should be in a simple plastic container => even though I agree to minimal use of plastic for environmental reason. 4) The insufficient headroom for carry-on really slow the boarding time and cause delay in departure. Need better idea to help with this. may be for those who volunteer to check-in their carry on, they get a coupon for priority to board next time?"

Pros: "Crew was nice"
Cons: "Airplane was old, uncomfortable and no screens"

Pros: "Nothing"
Cons: "For business class the accommodation was appalling. The seat would not even recline more than a couple of inches, let alone lay flat which is what one is paying for. The touch screen entertainment did not work. The flight arrived too late to make connections - again. The boarding agent at the gate in Los Angeles was one of the rudest and most arrogant men I have ever encountered. I complained to the plane's Captain about him, as he was going through. All the business class passengers around me were commenting on it. One was even filming his egregious behaviour for Facebook. He alone was enough to put one off Air Canada ."

Pros: "Most parts of the flight were normal - nothing exceptional or problematic"
Cons: "N/a"

Cons: "Entertainment choices limited compared to the past. Very few recent releases (they now have "new to Air Canada" releases and they can be decades old"

Pros: "nothing about my experience with AC was positive."
Cons: "I called to get refunded for a cancelled flight since they could not place me on another flight for a few days. I was told that I needed to fill out an online form and that it would take approx 30 days for refund request to be responded to."

Cons: "It was cold throughout the flight and everyone was shivering, we asked for blanket and they didn't provide it to nobody! It's a 4 to 5 hours flight, come on! I paid for the salad that was not fresh The screen confront of me was not working I will definitely avoid buying air Canada and it's a shame as I am Canadian and would like to have my business with them. However I am not happy with their service."

Pros: "Small planes but still in seat screens. Good seat room."
Cons: "Pearson is awful. One of the slowest airports in the world."

Pros: "Since I got a bike accident the day before I took off, I had difficulty doing simplest things, and, exceptionally, I had a lot of baggage. All employees, especially at boarding at FLL, helped me very kindly. Although I travel a lot, I rarely have used Air Canada for 30 years, since the time a steward dropped hot water on my thigh. From now on, I will use this airline again."

Cons: "I believe that Air Canada had actually over booked the flight. When I checked in for my flight online, I didn't have a seat assigned. This made my entire night before and morning of the flight very uncomfortable as I was worried the entire time that I wouldn't get to work because of this."

Pros: "Normal quick flt."
Cons: "Nothing really, pretty standard."

Cons: "Flight was delayed for 1 & a half hours. no explanation. Was an hour flight to Columbus but we had to wait 45 minutes for our checked baggage because Air Canada didn't have enough people on staff. Our wait for baggage was almost as long as our flight. Everyone was really mad not just us."

Pros: "Good boarding procedure"

Cons: "Flight left gate on time then had a power failure. Pilot said can't fly the plane without power. Had to pull in, reboot all computers (and add fuel????). It doesn't really make any sense. Also does not inspire confidence in the plane. Only thing I can think of is they weren't done fueling and pushed back to protect their "on time" stats. If true, that's lame."

Cons: "Flight kept getting delayed without announcements or explanation. Seating is real tight with not enough seats in the commuter area"

Pros: "Early and luggage delivered quickly"

Pros: "it is on time no hassle every things is smooth"

Cons: "The flight was 2hr late to take off- due to?? there were no free snacks. many connecting flights were missed and luggage took an hour to receive."

Pros: "with more than two hours delay and they changed the gates with little or no notice."

Pros: "Nothing"
Cons: "Air Canada was a horrible experience from beginning to end"

Pros: "The 2-3-2 seat configuration is better for travelling as a duo. We were provided with blankets and pillows for the 9 HR flight. Food was quite tasty for airline meals."
Cons: "Host staff made very few trips up and down the aisles. Have not before been on an Air Canada flight where there are no seat back screens, so it was a surprise not to have any in flight entertainment."

Pros: "Safe and on time. I liked the opportunity to check in my carry on luggage."
Cons: "TV's did not work and the flight attendant bumped into me every time she walked down the aisle. Earphone plugs did not function properly. Outlet to charge my phone was missing."

Cons: "We left 2 hrs. late. I had only 45 min. to catch my connection in Frankfurt. Had to run through that huge airport with a broken toe!"

Pros: "Had to change initial flight due to passport problem. Customer support was excellent. The man who rebooked our flights (air canada representative) did an excellent job."

Cons: "The wait for security into the terminal in Toronto was absolutely ridiculous. And then I realized they only had 2 doors out of the 5 open???? For over an hour and a half? I could have missed my flight had I not found someone who let me get in line with them. 20 people DID miss the flight. Absolutely ridiculous. When we asked security if we could be expedited they said we had to take it up with Air Canada. So here I am taking it up with you. And then when we finally DID get to Montreal, we were taken to the international terminal. How does that happen??? This delayed me even more, causing me and the entire plane to wait while they figured out what to do with us. Because of these mistakes and delays, I missed the final bus that would have taken me to my final destination. I had to spend 175 dollars on a hotel because I was stranded. I am a student. This is no small fee to pay. I would like to demand that I get at least that amount in reimbursement for this HUGE mistake."

Pros: "Entertainment was good"
Cons: "We did have a 30 minute delay, not a big deal but a delay none the less. And boarding was a bit of a mess as announcements were hard to hear."

Cons: "2.5 hour delay and this seems fairly standard with this airline. Going to Toronto we had two long delays and one cancelled flight."

Pros: "Flight was uneventful--just what I like!"
Cons: "There was nothing that I can think of.."

Cons: "I missed this flight due to my other flight being late."

Cons: "Boarding area was a nightmare - hot , miles and miles of walking to get there, and crowded. The system for check-in is the stupidest i have ever seen - we were asked to scan passports and boarding passes then stand in a crowded area to wait for names to come up on an electronic board that could only be read from the front of the room. Who thought of that????"

Pros: "Flight crew was great."
Cons: "Delays--nearly an hour with both flights. AC was not working well on CMH-Toronto leg. We were told one unit was out."

Cons: "we had to wait really long to get our drinks and see if we wanted anything else. She knew one of the passengers and spent extensive time talking to him and ignoring the rest of the passengers. wasn't impressed. Food was lame, but I suppose it's acceptable for a 1.4 hour flight."

Cons: "Flight took off over 3 hours late. Worst part was online check in on United website wouldn't work 24 hours before the flight. So when we got to the airport they didn't confirm we could actually get on the flight because it was oversold until 7:30pm, 2.5 hours after our scheduled flight. We arrived to a wedding 15 mins before the place closed."

Pros: "The entertainment. The first meal was decent."
Cons: "The crew was really rude, didn't respond to the call light, and took 2.5 hours to present headphones to everyone. I thought they were joking when they brought out a third of a sandwich for the "snack"."

Pros: "There was entertainment on board although it was very limited. All of the crew were very helpful and professional."

Pros: "Good attention by the crew. Cleaner than airlines rom the US in recent years. Good entertainment assortment."
Cons: "The buttons on the screen in economy seats for controlling the entertainment are less effective. too small, and sometimes a bit off. Tying to control during a light chop takes quite a bit of effort (A330)"

Cons: "The tragedy in Brussels closed the airport and canceled the flight, and my agent has been unable to get the ticket refunded despite all his efforts."

Cons: "Baggage claim at final destination was a complete mess. I went straight to the baggage claim area after our flight and never saw any baggage come out at the designated carousel. Checked with the baggage office and they apparently don't work with Air Canada and sent me to their check in desk where no one was available. Customer service was only able to fill out a form listing me as missing my baggage and tell me to head home. Had to return to pick up my luggage the next day, but the Air Canada manager couldn't even tell me if the baggage would have gone to the baggage claim carousel or to the check in desk, because it seems they have no established protocol. With it being such a small flight (only around 10-15 of us total on the plane), it seems like a brief announcement of where our luggage would be could have saved people headaches. Being small seems to be an issue where the airline itself doesn't have any real established protocols or a substantial presence in the Columbus airport at least. So overall, not impressed with the management when checking in or out in the actual airport."

Pros: "Decent leg room"
Cons: "Everyone confused about the aisle seats. Took much longer to find proper row."

Pros: "Good air steward."

Read more about Air Canada
COVID-19 information

Safety measures for airlines flying from Changsha to Columbus

Airlines flying from Changsha to Columbus have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Changsha to Columbus

Mandatory masks

Masks required on board, masks provided on flights from Changsha to Columbus

Social distancing seating

Middle seats unavailable to book on flights from Changsha to Columbus

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Changsha to Columbus

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43h 30m
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37h 15m
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28h 00m
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