Early arrival. Great plane. All good!
Cons: "Stop pandering fear with masks."
Cons: "Everything was great"
Pros: "Crew was friendly and efficient. The flight got in slightly early. Baggage was swiftly delivered after our arrival."
Cons: "Very little legroom. I would have appreciated a small lunch item, beyond a tiny bag of almonds or two small cookies. But this is where we are these days with air travel."
Pros: "Food was decent. Entertainment was decent."
Pros: "The gate agents and flight crew were very accommodating."
Cons: "I was extremely annoyed that TSA Pre-Check was unavailable at Terminal 2 at 8:15am. This is unacceptable and not the TSA's fault. I fault the airline for this oversight. Delta needs to communicate better to the passengers if there is a possibility of this service being unavailable at an airport."
Cons: "Nothing, keep at it"
Cons: "Even the baggage was quick (highly unusual for Columbus, Ohio)! Everything went smoothly."
Cons: "Person next to me overflowed into my seat…"
Cons: "Overall: pretty good."
Pros: "Food were bad. Out of air condition"
Pros: "Although the weather was sketchy and the flight was delayed about 2 hours, the actual flight was much smoother than forecasted."
Cons: "First time I've experienced a boarding procedure that seemed disorganized."
Pros: "Departed on time. Very courteous crew."
Cons: "The floor of the aircraft was cold!"
Pros: "Immagration was fast and organized didn't take long to move through customs. Quick and smooth"
Cons: "It was a late flight and didn't see the flight crew much at all"
Pros: "Excellent crew, snacks and coffee, comfortable economy seats. Plane landed 15 min early. Bags beat me to the carousel."
Pros: "Generally, Delta is cleaner, their terminals are much nicer, and the experience is better than one with American and United. I wish they had more direct flights to my normal destinations--I'd fly with them more!"
Cons: "Someone unloaded a lot of crumbs on my tray table and they all got smooshed on the back of the seat between the tray table and chair. It was pretty nasty. (The tray table was clean, the back of the seat wasn't. Please be nasty.)"
Pros: "Gate Agent was extremely helpful and compassionate regarding making sure our family (traveling with adolescent children)was accommodated ."
Pros: "On Time, comfortable seats, good coffee and mixed nuts, smooth flight and landing."
Cons: "You messed up my life with your poor service."
Pros: "We boarded quickly, in zones. Staff were professional and courteous."
Cons: "Perhaps more than just 2 episodes of some TV programs eg Goldrush. Also more current shows."
Pros: "Good service. Friendly staff. Jet bridge in NRT."
Cons: "Never got a boarding drink; No jet bridge in Shanghai."
Pros: "Very comfortable and didn't feel cramped. Quick flight."
Cons: "No choice in snack and I couldn't eat what I was given. Staff appeared checked out and not bothered. No entertainment but it was a quick flight."
Pros: "Female flight attendant was incredibly personable and had a bubbly personality. Definitely made you want to smile"
Cons: "Not enough room. Could have better technology and better food choices."
Pros: "Always nice to be on an American plane out of an American airport.....SO much more professional. :))"
Pros: "The initial boarding process was quick, smooth flight"
Cons: "I've never had a flight wait over 30 minutes past departure got other people to make a connection and get on to this flight. Seems beyond normal and wrong to those that were there in time and on the flight to support an on time departure"
Cons: "For the second consecutive Delta flight, one at LGA, one at JFK, (it’s never happened on any other airline) TSA pre-check was closed and over a dozen agents trying to upsell the CLEAR program were working hard to get people to spend $175 not to wait in the resulting one hour long line."
Pros: "Had tv & movies available but kept losing signal"
Cons: "Terrible turbulence. Very rough landing. No beverage service. Late taking off."
Pros: "Arrived early"
Cons: "Seat comfort. Interior is a little dated now."
Pros: "Food was actually ok and the crew tried to remain upbeat despite all the challenges we encountered."
Cons: "where do I start....seats are incredibly close together and once the passenger reclines their seat, it is actually painful. I don't consider myself overly tall or large at 5'10" and 190 pounds, yet I did not have circulation in my legs for nearly the entire flight. The pilot indicated that flight would be only 9 1/2 hours and ended up being 14.5 hours due to a maintenance issue that required us to make a stop in Anchorage. Pilot said it would only take 30-40 minutes to repair (supplemental oxygen bottle was apparently empty) and after 3 1/2hrs I think we were finally airborne, only to be delayed an additional 45 minutes or so upon landing because our gate was occupied by another plane. So what, they can't find another gate to use? The whole flight there was also delayed for an unexpected stop in Anchorage to get more fuel for the flight. Did they not complete proper flight planning? I'm a pilot and I know you can check winds aloft and plan your route with ample fuel for emergencies. So did this pilot not properly plan for the flight? I can go on and on about why I won't be flying with Delta for a long long time....so the 5,000 air miles they gave me as a courtesy for putting me through so much pain...well those extra miles are useless to me. How about refunding me the cost of my horrible flight?"
Pros: "The crew and service were outstanding, seat was comfortable."
Pros: "I was going for weekend trip and because of delays I would've been there less than 20 hours. But Delta was terrific in giving me a refund and essy to work with via Twitter. 2 hour phone delay but they called me back to complete refund."
Cons: "Chaos at gates. Changed gate 3 times. No real updates."
Pros: "Even with the weather being bad, the flight crew handled the situation really well. No one on the plane freaked out which was awesome, so I'm happy with the way they handled it."
Cons: "The weather was pretty nasty so we had to be re-routed to Cleveland to get more gas before landing in Columbus. It definitely wasn't the airline's fault, but it still was annoying. Thankfully I didn't miss anything!"
Cons: "Super delayed. Sat on runway for 2.5 hours"
Cons: "Delayed flight, mechanical"
Pros: "Excellent. Smooth staff. Lots of humor and smiles"
Cons: "No entertainment except paid WiFi."
Pros: "I love the crew! They are so kind and helpful. Feel like been friends forever. And they have the hardest jobs in the world! Seats are comfortable love the Westin bedding and drink selection"
Cons: "They ran out of Port wine :("
Pros: "I was very grateful to have made this flight on standby."
Cons: "Someone has to sit in the seat next to the restroom. Had I a choice in the matter, I would have preferred to sit elsewhere. But as I said, I was grateful to have made the flight, and arrive at my destination a mere 3 hours late."
Pros: "Got on earlier flight as standby."
Pros: "This doesn't really have to do with Delta Airlines however it does affect my experience. I had a very rude TSA agent speak to me na very degrading tone prior to boarding the plane. This experience affected my travel experience with Delta. I realize this person is not a Delta employee however the rudeness that I experienced affected my travel experience."
Cons: "Cramped seats, poor food, inattentive flight attendants"
Pros: "We were delayed a bit out of Shanghai but still arrived in Los Angeles on-time (very slightly early) which was nice. well done."
Cons: "The boarding process was confusing, with staff members holding signs creating arbitrary waiting areas for each of the boarding zones. If this is the boarding process, maybe something more structured can be implemented, otherwise people just end up everywhere. The seat back entertainment on this 777-200 suffered from the most capricious touch-screens ever. I would frequently tap a control on the screen only to have a control at the far corner of the screen be "pressed" instead. Annoying."
The problem was this trip was held due to connection from Halifax. My issue is with the Halifax leg which was delayed due to "cosmetic"problem on outside of plane. No communication to passengers about missing connecting flight in Toronto
Pros: "The crew was very good and very attentive!"
Cons: "The boarding process.... we had to change gates kind of last minute and from there on it was a bit chaotic ... we boarded via buses and then had to climb stairs to enter our airplane."
Pros: "Crew attentive"
Cons: "Check in REALLY slow. Seat space unacceptably too small. Couldn’t hear entertainment sound over engine noise with earphones so could not use entertainment. Need better earphones. Chair wouldn’t recline."
Pros: "Good service good flight fair food and nice seat."
Cons: "Biggest issue the start very lax re security, 2 people never wore their seatbelts at any time, take off and landing. They hardly checked anything."
Pros: "Entertainment System, Crew"
Cons: "Washroom faucet didn't work so no one could wash their hands."
Cons: "Flight was more than 2 hours late - same as the flight from Columbus to Toronto when we left- the ground crew did not know or care where the plane (a replacement craft) was coming from or when it arrived and let it sit on the ramp for about 15 minutes before marshaling it in and the seats we got after waiting all that time were excessively worn and felt like we were sitting in bowls. The logistics either of Air Canada or at the Toronto airport for domestic flights stinks. I will try to avoid both in future."
Pros: "Entertainment. GoGo did not want to work for me at 1 he before arrival."
Cons: "Give me a coupon for food before takeoff or on arrival. Skip the CupofNoodles. After Japan and Shanghai, cup of noodles seem really in bad taste."
Pros: "Air Canadas flights were on time and run very well. Wasn't impressed with the food choices but felt that what was provided was of good quality."
Cons: "My girlfriend has a nut allergy and we asked if a particular bread contained nuts and flight attendant basically said they don't know what's in the food. I don't think that's acceptable."
Pros: "They do not have an office or ticket desk in Pudong airport which made early arrival into this airport difficult. No one answered the phone at the Very little English is spoken here"
Pros: "AC 018 takes the shortest route from Shanghai to Montreal. The check in and boarding were like a breeze. Cabin was clean, staff were amiable and hard working. The variety of drinks were plenty, the food matched the standard of cost efficiency flight ticket so how could you complain it? On board TV/Movie has new coming features such as HBO's Game of The Thorne, season 7. It was a comfortable and pleasant journey with the team of AC 018. Merci beaucoup!"
Pros: "Getting off the plane!!!"
Pros: "A lot of leg room."
Cons: "Air Canada flights are always delayed. The crew is rude and usually not helpful when asking for something. In addition, when I bought the ticket I was asked if I spoke English because I was sitting in the exit row; however, the couple sitting next to me obviously did not speak and they let them stay there anyways."
Pros: "Flight was good, decent food and drink"
Cons: "the delay caused ua to miss connection and had to be rebooked"
Pros: "Air Canada's crew is very professionnal."
Cons: "Avions neuf et confortable (787). Plusieurs membres de personnel de cabine sont des membres sindiqués en fin de carrière. Oublie des services affable! Le strict minimum est offert par de vielle dames pas heureuses de leurs travail."
Pros: "service is good"
Cons: "2 hour delay in takeoff caused our connecting flight to miss our bags. We barely made the flight."
Pros: "The crew were terrific, business class splendid, information readily available but not incessant."
Cons: "We left 90 minutes late: 30 minutes because Air Canada arrived in Shanghai late, then another hour because we'd missed our window. As a result, I missed my connection and had to spend the night in an airport hotel in Montreal (which Air Canada paid for). These things happen, and they were very professional and sympathetic about it, but under the circumstances I can't give it more than 3 stars overall."
Cons: "Sitting on the ground and missing a connection"
Pros: "I had a medical incident and air Canada moved me to a more comfortable seat and gave me oxygen to help me recover. Also the stuardesses all were really nice and made it their priority to make sure I was doing OK through the rest of the flight"
Cons: "There was no designated person as a medical professional to handle emergency situations. an emergency situation can occur anytime. luckily there was a passenger aboard who knew what to do I think his name was Dave you should give him thanks."
Pros: "Excellent and diverse film selection. I broadened my horizons watching documentaries on hacking, gun running, and on an Afghan refugee teen in Iran, a film about a black American teen in Germany, and a French drama."
Cons: "Most of the time economy class is uncomfortable because of the lack of foot room. So this time, for the long flight from China, I chose an exit row precisely for the extra leg space. However, there is no footrest at all , which as you're surely aware, is terribly uncomfortable when sitting for long periods, let along trying to sleep. Furthermore, the exit row seats are not provided a substitute for missing the usual back-of-the-seat pocket with magazines ; that means no spot to place books/papers/trash for the entire flight. Finally, I am 5'2 and petite, and was seated between two fairly slim men, and yet we were still all squeezed side to side. I had no elbow rest. I actually rested my head on one man's shoulder, once he was asleep, and hope he didn't notice. While this is unfortunately typical of economy class, it is not decent."
Pros: "I liked that is an all business carrier, the steward was personable and totally on charged. For a short flight it was excellent !!"
Pros: "Normal quick flt."
Cons: "Nothing really, pretty standard."
Cons: "Flight was delayed for 1 & a half hours. no explanation. Was an hour flight to Columbus but we had to wait 45 minutes for our checked baggage because Air Canada didn't have enough people on staff. Our wait for baggage was almost as long as our flight. Everyone was really mad not just us."
Pros: "Good boarding procedure"
Cons: "Flight kept getting delayed without announcements or explanation. Seating is real tight with not enough seats in the commuter area"
Pros: "it is on time no hassle every things is smooth"
Pros: "with more than two hours delay and they changed the gates with little or no notice."
Pros: "Lovely crew."
Cons: "Coach seating on the 777 is tight for anyone with long legs over 6 feet tall."
Pros: "Stewardess was friendly Movies were good Relatively room and clean Customs in Vancouver was awesome!!!"
Cons: "Steward getting on the plane in Shanghai had an attitude, was actually a jerk Food was not very appetizing"
Pros: "The landing of the plane was good and one flight attendant was courteous. The movie options were pretty good. At least the wine was free."
Cons: "The check-in counter in DCA was AWFUL with only two people running and no kiosks working. They were rude and didn't listen to us either. When we got to the food part, it was disguisting. First of all, I am vegetarian but even if I ate meat, I wouldnt have eaten it. So I just ate bread for the 13 hour flight. Besides one flight attendant, the rest were rude, harsh and had a generally bad attitude. AIr Canada has BY FAR been the worst travel experience for me thus far. I guess you get what you pay for."
Pros: "Its entertainment"
Cons: "very uncomfortable coach seats and 4 hour delay in Vancouver airport"
Pros: "The seats were very comfortable. Food was surprisingly good!"
Cons: "There was 1 crew member who once spilled ice over me & laughed it off saying he was just checking to see if I"m awake. Then another time spilled OJ on me & didn't even notice or apologize or offer a napkin so I can clean myself off. Also I had wanted to upgrade my seat for this flight but was unable to because there was no representative at the huge airport in Shanghai. Nor could I do it online. That was a huge inconvenience!"
Pros: "Great crew and service. Seats were comfortable for tall people."
Cons: "Delays for both international flights. Food made us sick."
Pros: "Just about everything. And to top it all off, I found that the air inside the cabin was very good and so I arrived after 14 hours on board without red eyes and a headache"
Cons: "Although the air planes are newer, the seats are uncomfortably smaller which makes long distance flights very unpleasant."
Pros: "No protection from noise. Gave up watching movies."
Cons: "Better earphone"
Pros: "comfortable environment and quality service."
Cons: "Flight delayed half hour, rush through all the steps, we are the first one get to the plane. But all the other people can not make it because we sit at near front and started the rush earlier. However, all of our checked luggage so can not make it. We are waiting for delivery on the next day. This type of short connection of international flight should not be arranged as we told you and AC when you told us the original booking was changed due to AC flight modification."
Cons: "2.5 hour delay and this seems fairly standard with this airline. Going to Toronto we had two long delays and one cancelled flight."
Cons: "Boarding area was a nightmare - hot , miles and miles of walking to get there, and crowded. The system for check-in is the stupidest i have ever seen - we were asked to scan passports and boarding passes then stand in a crowded area to wait for names to come up on an electronic board that could only be read from the front of the room. Who thought of that????"
Pros: "Flight crew was great."
Cons: "Delays--nearly an hour with both flights. AC was not working well on CMH-Toronto leg. We were told one unit was out."
Pros: "Weather was nice so it was not due to weather. We had to stay in Toronto overnight."
Cons: "Flight took off over 3 hours late. Worst part was online check in on United website wouldn't work 24 hours before the flight. So when we got to the airport they didn't confirm we could actually get on the flight because it was oversold until 7:30pm, 2.5 hours after our scheduled flight. We arrived to a wedding 15 mins before the place closed."
Pros: "bigger seats than most average asian airlines"
Cons: "service is poor. have been on both economy and busines class in air canada and you are treated very differently. the staff on economy treat you indifferently and have a little chip of their shoulder. the food is awful and most flights you have to pay for food, even for international flights, which is apparently against the law as they are obligated to serving food. i had to pay for a bowl of noodles - omg. essentially it is really about service. Dismal. It is noted they often win north american awards for their service. If anyone has flown american airlines - yes it may be the best of the worst. So if you have an option, skip it altogether. Try Cathay / Qatar / Singapore airlines wow!"
Pros: "Professional, experienced crew."
Cons: "Food was no better than I remember from years ago- I forgot to pack my own lunch and wish I had."
Cons: "Flight delayed for no good reason"
Pros: "On both legs of our flight to and from O'Hare to China, we had delays. The first was due to an ice storm in Toronto, where we changed planes, then the second due to compromised air space over the China Sea that Air Canada wisely chose to delay our flight rather than take a risk. The delays were handled professionally and pleasantly. It wasn't their fault. The agents and flight attendants were very attentive in trying to help us get our connecting flights, such as switching us to the front of the plane before landing so we could get off quickly. Alas, it didn't work, but they tried. Our checked bags came off quickly. I felt that we had more legroom on our AC flights than I have had recently on American aircrafts. Temperature was comfortable. We were regularly given water, drinks, and we had complementary meals with beer or wine. Food was pretty average, but the beverages were good. I would definitely fly with them again."
Cons: "Food was just okay."
Pros: "Good attention by the crew. Cleaner than airlines rom the US in recent years. Good entertainment assortment."
Cons: "The buttons on the screen in economy seats for controlling the entertainment are less effective. too small, and sometimes a bit off. Tying to control during a light chop takes quite a bit of effort (A330)"
Cons: "Baggage claim at final destination was a complete mess. I went straight to the baggage claim area after our flight and never saw any baggage come out at the designated carousel. Checked with the baggage office and they apparently don't work with Air Canada and sent me to their check in desk where no one was available. Customer service was only able to fill out a form listing me as missing my baggage and tell me to head home. Had to return to pick up my luggage the next day, but the Air Canada manager couldn't even tell me if the baggage would have gone to the baggage claim carousel or to the check in desk, because it seems they have no established protocol. With it being such a small flight (only around 10-15 of us total on the plane), it seems like a brief announcement of where our luggage would be could have saved people headaches. Being small seems to be an issue where the airline itself doesn't have any real established protocols or a substantial presence in the Columbus airport at least. So overall, not impressed with the management when checking in or out in the actual airport."
Pros: "Good air steward."
Pros: "They lost my luggage."
Pros: "The inflight entertainment that’s all"
Cons: "Better crew and food"
Pros: "Missed this flight"
Cons: "Missed this flight"
Cons: "Delayed flight, seat didn’t recline"
Pros: "the crew was amazing and pleasant."
Cons: "everything went well and what i was expecting."
Pros: "Kept getting bumped into"
Cons: "Seats were too small; my knees were always against the seat in front of me. Take-off from Dulles was extremely rough. The landing wasn't much better."
Cons: "When transferring our luggage from the flight from Panama, we had to walk all the way to the entrance of the airport as if we had just arrived there instead of being able to transfer the luggage directly. This was not communicated, and we ended up walking around a lot and having to ask at the info desk. When we finally got to the counter, the woman there gave confusing instructions and was incredibly rude to us. As for entertainment on the flight, we couldn't do anything without the app, which you have to get before you're on the plane. Boo."
Pros: "Everything was as planned"
Pros: "- Food was good, (3 cup chicken) - Ontime departure - Early arrival - Friendly attentive staff"
Pros: "Staff was friendly and helpful."
Cons: "This airline is never on time. Their employees are rude and unhelpful. Planes were dirty! I won’t fly them again"
Pros: "Made great time despite being grounded for over 1.5 hours due to PVG ground control. Only arrived 10 mins late."
Cons: "Got bit six times by a rogue mosquito that made it onboard during boarding."
Pros: "Flight on time, good polite service. Ground crew helped me check in again after the flight from Europe and find my way around O'Hare."
Cons: "Delayed for an hour, sitting on plane. Not enough leg room."
Pros: "Excellent service."
Pros: "Comfortable seat"
Pros: "Entertainment, and leg space."
Cons: "Full plane, long wait to use lavatory. Crew was good, but should have upped their game under the circumstances, especially with regards to keeping the lavatory clean. The noodles for breakfast turned out to be porridge, and went straight to the waste basket."
Pros: "On time and flight crew were very courteous and professional."
Pros: "Coffee was delicious. No imagination with the snack of pretzels."
Pros: "For the first time I did not fly on a puddle jumper. Not only was it a real jet, it had good seat comfort and leg room even in economy class. The crew was friendly and attentive. They came by with offerings of water at least 4 times for a 2+ hour flight. Contrast that with my last two 5 hour flights on Virgin and American where they came by with water — ONCE. WiFi wasn’t working for either flight and of course the lack of decent food is discouraging. The coffee has improved which is a plus. Overall, good job, United! Nice not to be jammed in like sardines for once."
Cons: "WiFi wasn’t working and food selection is non existent. Other than that, a very pleasant flight overall."
Cons: "Everything! The customer service was terrible and cold. Non refundable tickets should state in huge red writing that they are non refundable!!!"
Pros: "Nice flight attendant"
Pros: "On time. Friendly employees"
Cons: "The snacks"
Cons: "The yogurt that was served in business class was out of date by 10 days"
Cons: "No Information about when we would leave jersey"
Cons: "too much technical problems too long of delays,horrible"
Cons: "The flight was delayed several hours And no one knew what was going on"
Cons: "Los Angeles"
Pros: "The pilot did a good job. However the cabin crew needs more training. Very rude and unattentive"
Cons: "Rude and incompetent staff on this flight. Plus the overweight/hot/sweaty/snorlax gentleman squeezing me into my window seat for 12hrs was pleasant."
Pros: "Wheelchair was provided"
Cons: "Long wait for wheelchair"
Pros: "Crew staff was excellent"
Cons: "Flight was delayed for 4 hours due to a delayed aircraft; followed by a broken seat. Seat seemed to have tape wrapped around the seat back tray."
Pros: "Absolutely nothing!!!"
Cons: "I never got to make the flight. I was unable to take the flight because it was cancelled by United without my consent. I still needed the flight too. I'll never use priceline or United airlines for travel EVER again, and I'll be sure to spread the word. No matter who I talked to, I was blamed for the problem. I've never had a bigger waste of money. $550+"
Pros: "Crew service,food was excellent, entertain was ok except the audio no music selection to cannot choose individual music cannot forward or playback songs but overall it was an excellent flight especially Shanghai to Sfo trip"
Pros: "Liked the staff, always friendly even with several delays. The assist staff were excellent"
Cons: "Did not like the delays and gate changes - but that wasn't the airlines' fault"
Pros: "The variety of movies and music to listen to. Very comfortable"
Cons: "The quality of food could be better. I always order a Hindu meal not because that's my background but because it has more flavor than a standard meal"
Pros: "The plane was big and they made sure to keep you hydrated."
Cons: "Most of the airline staff were unbelievably rude. They wouldn't let me 91 year old grandfather get up to stretch at ask during the flight. They also told me to stay out of the way and sit down during a medical emergency when I got up because they needed a doctor."
Pros: "Felt like a bothersome passenger even though I did not ask for anything. The snack was tossed at me in an empty seat instead of handed to me."
Pros: "Dirty, tired airplane. This (and every other flight going out around our gate) was "oversold"- egging travelers to give up their seats"
Pros: "the plane was on time, smooth take off and landing, crew was efficient and friendly. it was great !"
Cons: "Group 5 was a very delayed boarding beyond what it should have been with no explanation. Felt like second class citizen"
Pros: "Comfortable seats on the long flight. The crew did their best to put together a vegetarian breakfast for me."
Cons: "It would be helpful to make meal choice an easy option as you are purchasing your flight, or checking in. More vegetarian options ready for guests on flight."
Pros: "The crew were very understanding that we all just wanted to be home (the flight was delayed for three hours, so we didn't get home until 2am). They were efficient and got us home safely and quickly."
Cons: "I was not impressed with United and how they handled the delay. The staff did not care that we were waiting for 5 hours for a plane they couldn't even guarantee was coming. No workers were at the gate for a long time to even help out customers."
Pros: "The seats were comfortable."
Cons: "The flight was 2.5 hours late and during this time the crew instructed us to leave our seatbelts on and remain seated. The crew "didn't know" when were going to leave. No snacks were passed out during this flight or during the time we had to wait. The crew was hiding in the back of the plane giggling and gossiping about people which I found to be very rude. I could hear their whole conversation making my trip a terrible experience."