My bag was open when I got to Portland and all my clothes were wet and my parking pass was wet
Leslie the gate agent was incredibly helpful with helping me get on an earlier flight! I saved several hours of airport time thanks to her, and she made the process easy and quick.
the flight got cancelled - few hours before the departure time - no time to change
No entertainment on flight, no food service, could not connect to WiFi
Enjoyed it very much. Especially liked the free WiFi that Delta offers.
On time flight. Seat comfort could be better in the Comfort section.
Perfect flight both ways. On time, courteous staff, plane comfortable and cool. Best domestic flights I’ve had in awhile.
The important things including boarding and the flight being on time and safe were excellent. The disappointment comes from the comfort and amenities. Was misled by the "availability" of inflight internet- there is an extra cost. The tray table was broken, the bathroom door stuck and flight attendants were competent but not very friendly.
Flight was delayed, missed connectingnflight to DC. Put me on flight to Baltimore, had to rent a car for $200. Plane was old, wall peeling around window. Flight was packed, every seat full on small plane. I spent 14 hrs on Friday in airports and missed my planned weekend event.
You could have not cancelled the flight (AA, which I will be flying from now on) left for BOS despite the fictitious weather issues (that no one in my Boston family could see). You could have rebooked my direct flight to another direct flight instead of sending me though JFK, the worst US airport after O’Hara You could have rebooked me on a Main Cabin seat (like the one I paid for in my original ticket instead of putting me a the last row on JFK->BOS leg, pocketing the difference in ticket price But I do not really care whether you will ever do that in a future because in a future neither I nor anyone from my company (unless they pay out of pocket) nor an of my clients and partners (if they heed my advice) will ever be caught dead on any of Delta flights
The bathroom was nasty. It has been so long since it had been cleaned that there was a urine cheese inside the toilet. The crew seemed miserable. The one black girl took no pride in her appearance. The experience felt trashy
The crew was good, the WiFi was amazing, but the plane was meh. Uncomfortable first class, not enough room for baggage. My stuff ended up being behind my seat, so I had to sit on the plane for 20 minutes before I could get to it after landing.
The flight was significantly delayed. The inbound flight from EWR was delayed departing because of mechanical problems. My original departure from CLT was 5:28 pm but due to the delay of the inbound flight, after arrival, deplaning, cleaning, boarding, we did not push back from the gate until 9:00 pm. Once in the air, the flight was smooth and what was originally supposed to be an arrival in ORD at 7:30 pm local time turned out to be 9:35 pm.
My bags were misplaced!!! Im in a foreign country with no bags
Bad food, bad service, cold cabin with no additional blankets when asked for (they told me they don’t provide additional blankets). I’m a frequent traveler and this is one of the worst companies I traveled with (by the way I thought that I booked my ticket with Lufthansa but I didn’t see that the flights were handled by United).
Flight is clean and ontime. Crew is friendly. Snack can be better and the internet connection is poor
United airlines, mediocre at best. No issues , nothing great . Worked for me
Short and everyone communicated with me about the changes every step of the way.
The boarding process was delayed and the miscommunication of what seats are broken
After the morning frenzy of 35 min wait through CLT security at 4;30 AM, it was nice to have a smooth pleasant boarding experience. This 6:30 AM flight was not full. We were able to get seated swiftly and took off promptly. Nice touch they distributed the old fashioned headsets with 8 mm jacks. Snacks were decent and arrival was uneventful.
Flight was good, crew was excellent. No complaints at all
Delayed 3 times in a row for 4 hours total. Incrementally pushing back the flight claiming gate delays but they eventually changed the actual plane, due to technical issues. This strategy to avoid compensation to passengers is unprofessional.
The trip from LAX to Calgary was aboard a 737-700, which is more than twenty years old. Service was fine, and the food was good, but there was no inflight entertainment, and no WiFi. The flight from Calgary to Vancouver was also delayed more than an hour, due to congestion on the Calgary tarmac. And no food service, but there was in-flight WiFi which made a big difference.
my wife got very sick and we did not travel . we booked and bought the travel insurance and dot nothing but hassle and a triangle of stress in trying to make the insurance claim I called in and was told they would not give me anything in writing to say they would not refund my money back this make it impossible to file the claim I will never book with Kayak again.
Kayak was the problem! The tickets we bought did not allow for carry on or checked luggage and we ended up paying more for those services than the tickets! The paperwork Kayak provided for the receipt left the luggage policy for Westair intentionally blank. This was intentionally decietful on Kayak's part. Our additional cost was over $400.00! I will be calling customer service today asking for refunds and I will keep you informed on any review sites as I can. Keith
Leaving the same day as planned would've been better
I like the web site, prompt notifications, website checks in process, and airport check in. The flight attendants are attentive and polite. The return flight was 2 hours late and reason vine doesn't sound like an unplanned and unexpected issue (scheduled plane maintenance).
Asked to cancel flight 6 days in advance of flight back to St. Louis, MO. Would not allow. No credit either.
Crew was nice especially by North American standards. Bad good. No entertainment screens. Terrible WiFi
We didn’t make the flight due to Delta’s check in line moving too slow.
Wonderful experience. Long distance travel is never easy but this flight was a treat. Flight crew was very attentive and friendly
The people were awesome, my only complaint is the lack of business lounges
Warning- Air Canada makes it almost impossible to get a refund if a flight is cancelled. My flight was cancelled due to a damaged plane. This airline then rebooked me for a later flight. I went on line and tried to navigate their site to rebook to another within my original itinerary and I had thought I had changed it the first time, but since their site is nothing like our sites here in the states, you had to closely look for the links to complete the process. Then came the other problem. Trying to get a $45 refund on check in baggage, that I had paid for one day in advance. I tried calling the airline's customer service. They stated they are unable to process refunds for this. They then referred me to an on line site. This site required you to answer a multitude of drop down questions that are not applicable to a simple flight cancelation. Then right when I think I am done, it asks for an "incident number". I then eventually fly into Vancouver BC International Airport and speak to 3 Air Canada employees. They then tell me they cannot refund me my check in bagge fee. Once again, they refer me to this ridiculous site . They then give me a code to list and tell me to use the airport code, plus the letters AC followed by the flight # to list as an incident #. I tried this and guess what, it failed. Kayak, if you're listening. Something is very ethically wrong with Air Canada's refund process, especially when one of their planes is damaged and a flight is canceled. I have flown for many years, every week for a long time period with many airlines. Please post this so the public can see this accurate assessment of their airline customer service failure.
When arriving over 2 hours early to check k in at Charlotte airport I was told I would have to check my carry on ? Apparently the flight was full and may not be room. I was not given a choice and the agent was quite unpleasant about it. I am a senior amd was not comfortable me having to worry about my bag being lost vut it didn’t seem to bother him. There were lots and lots of people of all ages in line when we boarded with carryons and most larger than mine .the rest of my journey was pleasant vut this was totally unacceptable.
From charlotte to Toronto was not good From Toronto to Dubai was very good
Did not appreciate “hidden fees” to check a bag for international flight and purchase a seat to be next to my spouse. Won’t choose this airline again.
You do not have a space for flight cancelled. BUT!!! Air Canada handled it great. Was booked on another airline for the next day. The original flight was booked solid. But he precheck by the maintenance found a mechanical problem and the plane was not safe to fly. It was an inconvenience to have to wait until next day but I would rather arrive safely.
Left on time. Good flight. Good crew and decent plane.
Although had to spend night in Toronto because of delays and missed connections I was well looked after.
The female crew member was rude and dismissive. The male crew member was good and positive. At lease we got a tiny bag of pretzles on this flight. (Only drinks on the domestic connection). The plane was so small and old, some of the overhead compartment doors were broken off so made for less storage. But the plane worked and got us to and from safely. Boarding was ok, but it took them a long time to get all the baggage to fit u der the plane. Then they had tp go back in to rearrange the baggage to balance the plane. It made us even later at the destinTion and a number of passengers missed their connecting flights.
New internet speed is awesome! Great flight and staff. Also most efficient and fast baggage handling ever in Philly!
The wifi was broken. The temperature on the plane was quite warm, and my air vent didn't seem to blow anything but warm air. The flight attendants were nice.
It was unfortunate that the plane had mechanical issues and delayed our flight, but I am glad we made it safely! On the first American flight from Charlotte to Phoenix, they changed the gate without getting a notification, and I had to make a mad dash!
I didn't like anything about this flight. The only reason anyone drinks Jack is because you ran out of Woodford. You should know to stock more Woodford. When you wait of first class hand and foot from the minute they get on the plane 5 feet from me but then start service from the rear of the plane so main cabin plus gets the scraps, that's how you get people to stop flying your airline.
We were delayed a long time. We waited for “catering”. We didn’t get any food or accommodation for our wait. It made us land well after dinner time at our destination.
We left nearly 40 minutes late, which is a long time when you're just seated and waiting. Otherwise, it went well.
We waited over 30 minutes for a gate in Chicago and more than 15 minutes for the doors to open. Cookies were missing from the menu.
Seats were the worst i ever experienced — narrow, hard, no leg room and a long flight
Was a normal flight but it was delayed, and there wasn't an explanation.
a321 business class not up to transcontinental & international flight standards
