SW can't get their wifi right. I upgrade to insure wifi service but the last two trips had intermittent service. Not worth the extra costs.
The flight was late. The crew was rude. There was no food. Cramped and uncomfortable. Nothing about this flight was good.
I have not flown Southwest in awhile and had a very pleasant experience. From ticketing to boarding to the flight. The flight left on time and landed ahead of schedule. It won't be so long next time!!
The flight was delayed about 20 minutes, but this was an evening flight, so it comes as no surprise. This flight came a good 1.5 days ahead of hurricane Helene which was still far out in the gulf. However, the flight never removed the seated buckle light. The staff announced from the beginning that due to the bad weather (I suppose the hurricane a day and a half away) they would have to do an abbreviated service with water and a snack. I am fine with their water and snack offering, but this was one of the smoothest flights I've had in years. If Southwest believes a flight like this requires everyone to remain seated, then all of their flights should remain buckled for the entire flight. I cannot help but wonder if things like this are a sneaky way to cut back on expenses since the airline is currently under a lot of pressure to reduce costs.
Although the flight was delayed, but the crew was amazing. They did the best they could to make the time enjoyable.
It was cancelled at the last minute. Left us scrambling. Totally unacceptable
Seats are tight. You pay extra to get to board early so you can sit with your companion. If not, you possibly will end up sitting in a middle seat if you are boarding group C.
My experience was find with Southwest. The only issue I have is...at the exact time for me to check in...I don't understand how I always end up in C.
Lost cabin pressure and had go back to the originating airport. We were left sitting on the plane for more than 30 minutes with no directions from Southwest on what was going on, other than the app telling us there would be a flight at 12:30 AM. I finally got off and went directly to a SW desk and rebooked for the next day. I understand that malfunctions happen, but SW was totally unprepared to manage the situation and did not serve the passengers. To make matters worse, they took one hour to find my checked bag.
Appreciate that when flight was delayed, our next connection waited for us.
The flight was significantly delayed. The inbound flight from EWR was delayed departing because of mechanical problems. My original departure from CLT was 5:28 pm but due to the delay of the inbound flight, after arrival, deplaning, cleaning, boarding, we did not push back from the gate until 9:00 pm. Once in the air, the flight was smooth and what was originally supposed to be an arrival in ORD at 7:30 pm local time turned out to be 9:35 pm.
My bags were misplaced!!! Im in a foreign country with no bags
Bad food, bad service, cold cabin with no additional blankets when asked for (they told me they don’t provide additional blankets). I’m a frequent traveler and this is one of the worst companies I traveled with (by the way I thought that I booked my ticket with Lufthansa but I didn’t see that the flights were handled by United).
Flight is clean and ontime. Crew is friendly. Snack can be better and the internet connection is poor
United airlines, mediocre at best. No issues , nothing great . Worked for me
Short and everyone communicated with me about the changes every step of the way.
The boarding process was delayed and the miscommunication of what seats are broken
After the morning frenzy of 35 min wait through CLT security at 4;30 AM, it was nice to have a smooth pleasant boarding experience. This 6:30 AM flight was not full. We were able to get seated swiftly and took off promptly. Nice touch they distributed the old fashioned headsets with 8 mm jacks. Snacks were decent and arrival was uneventful.
Flight from CLT to DUS via MUC ticketed by United Airlines and operated by Lufthansa. 2nd leg of flight from MUC to DUS was cancelled and no notification provided. At check in , Lufthansa agents at airport were unable to locate record and wanted us to contact United Airlines directly.
Boarding went well, staff was friendly. Food was not goods at all. I had ordered vegan meal. The seat I picked didn’t have storage area in the front and so had to put my small back pack at the top.my flight to Bangalore from Munich, the tv was broken so I got complimentary wifi which never worked. Food there too wasn’t good. I had paid extra for the seats. The only good thing is that the fact we have a flight direct from Charlotte to Bangalore with one stop in Munich!
Two hours delay, probably one hour because they didn’t bring catering and they had to bring water in board. There a change of aircraft. But delays galore at CLT so it must be a CLT and/or AA operation issue. The 1 hr additional delays because nobody could bring 2 packs of water sooner is probably the best example of this airline operates
Our flight was repeatedly delayed for maintenance problems: scheduled for 9.30am, eventually delayed to 7pm! Very very inconvenient! AA should have provided a substitute plane much earlier.. On the other hand, Customer Service crew in Charlotte helped us to reach NY (LGA) by late afternoon. Thank you Patricia!! The actual flight was quick and very comfortable. As always a. excellent, professional crew. [no food on a a short hop).
The flight was peaceful, just s slight turbulence, pilots and crews were all nice and made a great job! Arrived safely in the Philippines. Thank you ya’ll!
Flight left on time. Captain provided relevant announcements. We had to wait 45 minutes to desembark due to the ramp closed because of lightening.
STOP MAKING THE SEATING SO CRAMPED. WE NEED A PASSENGER BILL OF RIGHTS!
Airlines should be prohibited from using the seats they get away with.
Got home at 3am after deboarding the plane. No compensation offered by American
The "on the ground" A/C was not working. It was so hot while waiting to get in the air, a passenger from the rear of the plan declared "I just can't!" and waited in the gangway until time to close the doors. It was miserable. But the crew were champs and had an amazing attitude. I know they were as miserable as we were but didn't let that affect their performance.
The experience with American Airlines was terrible from beginning to end. Flight 1210 from Cancun to Charlotte was delayed three times. AA customer service at the CUN airport could not provide information on why or how to accommodate me if I missed my connecting flight at CLT due to the delays. Upon arrival to CLT, de-boarding the plane was a horrible experience. You all should have allowed passengers with departing connecting flights within the hour, to get off the plane first! It caused so many passengers to lose valuable time waiting to get off the plane, and then the long lines in customs! American Airlines knew passengers had to make connecting flights and still chose not to hold the plane? I missed Flight 2758 from CLT to DCA for that reason. Waiting three more hours for the next - Flight 1269 from CLT to DCA. Once again another delay at the last possible minute before boarding due to the plane going out of service/maintenance. Once the new plane boarded, we sat on the tarmac for 40min. I did not arrive to DCA until 12:33am. I spent over 12hours at the airport and I plan to never fly American Airlines again.
I was flown to the the wrong airport and had to take an Uber and pay 70 dollars to travel to Dulles airport from Washington DC. I nearly missed my connecting flight on Iberia to Madrid Spain so it turned out to be the most stressful travel experience for me and my family. Now I have to find a way to avoid the same situation on my way back but there is no contact number that I can find to customer service so someone can really help me. I’m at a lost at don’t know what to do.
Crew was kind of grumpy and there was no beverage service at all. Sodas were $4. Disappointing.
Flight was scheduled at 9:40pm. Got delayed to 10 am, the next day. crazy
There's no seats that lean back with little leg space i wad uncomfortable the entire flight. Your charges for extra baggage is despicable and costly!!
There was no food and no entertainment, so I'm not sure why these are even in the survey, as my understanding is frontier does not ever offer food without a few, not even a snack, and there are no screens so unless the flight safety talk is our entertainment why ask how we liked it?. One of the flight attendants say in the back of the plane as people filed in to their seats, yelling orders about where to put baggage and telling people to hurry up. It was the least professional experience I've ever had on a flight.
The worst. We never made our connection and they did absolutely nothing to help us at the airport.
Flight got delayed for 3.5 hours, and for the first hour after the departure time there was no update from the gate folks...
Horrible communication about delay of flight and what options were available
I am very disappointed with Frontier Airlines. They cancelled our flight because they couldn't find a crew member, and then didn't get us to our connecting flight. We had to cancel our whole vacation. We were promised flight and hotel vouchers, but they never sent them.
Over an hour delay in departure but I was notified beforehand. Another delay on tarmac upon arrival at LGA. We ended up departing the plane almost 2 hours later than expected
Attendance were to busy bull shitting to pay attention to the guest, had an attude problem.
