The bathroom was nasty. It has been so long since it had been cleaned that there was a urine cheese inside the toilet. The crew seemed miserable. The one black girl took no pride in her appearance. The experience felt trashy
The crew was good, the WiFi was amazing, but the plane was meh. Uncomfortable first class, not enough room for baggage. My stuff ended up being behind my seat, so I had to sit on the plane for 20 minutes before I could get to it after landing.
The flight was significantly delayed. The inbound flight from EWR was delayed departing because of mechanical problems. My original departure from CLT was 5:28 pm but due to the delay of the inbound flight, after arrival, deplaning, cleaning, boarding, we did not push back from the gate until 9:00 pm. Once in the air, the flight was smooth and what was originally supposed to be an arrival in ORD at 7:30 pm local time turned out to be 9:35 pm.
My bags were misplaced!!! Im in a foreign country with no bags
Bad food, bad service, cold cabin with no additional blankets when asked for (they told me they don’t provide additional blankets). I’m a frequent traveler and this is one of the worst companies I traveled with (by the way I thought that I booked my ticket with Lufthansa but I didn’t see that the flights were handled by United).
Flight is clean and ontime. Crew is friendly. Snack can be better and the internet connection is poor
United airlines, mediocre at best. No issues , nothing great . Worked for me
Short and everyone communicated with me about the changes every step of the way.
The boarding process was delayed and the miscommunication of what seats are broken
After the morning frenzy of 35 min wait through CLT security at 4;30 AM, it was nice to have a smooth pleasant boarding experience. This 6:30 AM flight was not full. We were able to get seated swiftly and took off promptly. Nice touch they distributed the old fashioned headsets with 8 mm jacks. Snacks were decent and arrival was uneventful.
New internet speed is awesome! Great flight and staff. Also most efficient and fast baggage handling ever in Philly!
The wifi was broken. The temperature on the plane was quite warm, and my air vent didn't seem to blow anything but warm air. The flight attendants were nice.
It was unfortunate that the plane had mechanical issues and delayed our flight, but I am glad we made it safely! On the first American flight from Charlotte to Phoenix, they changed the gate without getting a notification, and I had to make a mad dash!
I didn't like anything about this flight. The only reason anyone drinks Jack is because you ran out of Woodford. You should know to stock more Woodford. When you wait of first class hand and foot from the minute they get on the plane 5 feet from me but then start service from the rear of the plane so main cabin plus gets the scraps, that's how you get people to stop flying your airline.
We were delayed a long time. We waited for “catering”. We didn’t get any food or accommodation for our wait. It made us land well after dinner time at our destination.
We left nearly 40 minutes late, which is a long time when you're just seated and waiting. Otherwise, it went well.
We waited over 30 minutes for a gate in Chicago and more than 15 minutes for the doors to open. Cookies were missing from the menu.
Delayed and WIFI was not working for most of flight.
We were delayed in CLT for 4 hours for mechanical issues resulting in us not leaving till 1:30AM and landing at 2:30 AM, so getting home at 4AM. The crew at the desk had no answers and provided very little information. I received a food voucher via email/app however there were no food places open. Even the walk up and scan your own places did not accept the QR code. I know mechanical issues occur but better communication would have made an unfortunate situation less frustrating.
There was no service on the flight even though there was no turbulence or any other issues on the flight. Nobody greeted at the entry or leaving the airplane, staff crew looked annoyed and not helpful at all.
