Lost 3 of our bags on a direct flight
Very comfortable, staff prepared, helpful and personable
As I arrived at the airport, I received a text that said we were refueling in KC and then we will go to SF. No explanation...do we switch planes? will we arrive at the same time? will we need a new boarding pass and how long between flights? No one was at the counter so we were unable to ask, only speculate amongst other passengers. I think that could have been handled better.
Excellent flying experience
I had multiple airline itinerary, American Airlines got delayed at Charlotte and we sat on tarmac for 1 hr which caused us to miss our Alaskan airline connection in San Diego but Alaskan chat feature was awesome, just few minutes before take off, I was able to rebook Myself in the next connecting flight, I made it home as I intended even though it was long.
This is a first time for me on Alaska Airlines, but none of the power outlets worked.
Pros: "The crew was great. However I have had issues with take offs and landings with Alaska the last two times I’ve flown with them. Literally have been stuck for more than an hour on the tarmac both times."
Cons: "I think that Family’s with young children need to have their own area in the plane. I was screamed at and kicked by children for most of this flight. The extra hour on the tarmac was torture."
Pros: "First class crew was friendly and attentive"
Cons: "I had hoped for an entertainment pad and wasn’t given one or even offered one"
Pros: "Very friendly staff. Very convenient layover switch at airport."
Cons: "Little personal space in seating. No video monitors— need to use own cellphone to view videos. Need to pre-order meals if you want them."
Pros: "Everything goes so smoothly.friendly crew. Good coffee."
Cons: "Nothing. Tight squeeze."
Cons: "9:30 am flight was cancelled and I was given a 1:30 pm flight instead. Coming home the flight was delayed because while the plane and flight crew were there the Captain was not. It sounded like he was flying in from somewhere else."
Pros: "My flight experience was great everything was simple and there were no major issues."
Pros: "Plenty of room. Food selection. Nice crew."
Cons: "We were delayed for an hour."
Cons: "gate change and no display text on digital display that the updated gate was indeed the flight to SFO"
Cons: "No Free Meal"
Cons: "It was kind of hectic checking my bags. Southwest is very organized, and does everything for you. The Alaska Kiosk was confusing when it came to checking my bags. One of the attendants eventually helped me."
Pros: "Earlier arrival then scheduled Great service Complimentary drink"
Pros: "Airline staff friendly and friendly."
Cons: "TSA. Not friendly nor efficient."
Cons: "We had two complete crew changes on this 3.5 hour flight. As a result our direct flight had an unscheduled stop and departure delays totaling 4.5 hours. Rather than arriving lax at 7:30pm we arrived at 12:30 am."
Pros: "Everyone who works for the airline is very friendly and diligent, making sure everyone gets to the destinations smoothly with out trouble."
Pros: "The Captain of this flight did an awesome land g in Ketchikan, AK. The runway is short and this was the smoothest touchdown for a landing ever! Thank you whoever the Captain was!!!"
Cons: "The only part I could honestly say was I wish I booked an earlier flight to see Ketchikan from above prior to landing."
Pros: "it was a very pleasant flight .everything was smooth except for a little delayed on the way back looking forward of flying with Alaska Airlines .a airlines"
Cons: "Airport was switched from SFO to OAK and I was given 4 hours notice. Ridiculous"
Pros: "I love the upgrade option to Premium class and the snack box that comes with it is great! Staff was friendly and efficient."
Cons: "Only one thing: when using the kiosk to get my boarding pass and upgrade, it doesn't specifically state to insert and quickly remove my credit card, so I'm waiting waiting waiting and nothing is happening and I start over and still nothing, so I go wait in line at the desk that solves problems only to learn that small detail and then the clerk said he couldn't take care of it for me and sent me back to the kiosk! What a pain! I'm sure I'm not the only one this has happened to. How hard is it to put clear instructions on the screen? please and thank you!"
Cons: "You cancelled our flight home in the middle of a Hurricane, so we can't check up on our cats or house. We will never fly with Alaska Air again, and I will make sure that absolutely everyone knows what you did."
Pros: "The flight left on time and actually landed slightly early! Easiest check in that I have experienced in a very long time even at a busy airport such as LAX. The little feature of having a "repacking table" was very useful! I've never seen that before in the ticketing area."
Cons: "What I didn't like was mostly out of the crew/airline's control. There was a cranky baby and the person seated in front of me was very fidgety which caused my tray table to move, spilling my drink. I've been on a flight where so many people get up and walk. I was on the isle so the often bumped me."
Cons: "They gave so little time that there were no other good options on any airline left to get to Vegas. And to top it off, while they fully refunded my flight, they only provided me a voucher worth less than half another flight as compensation -- yet I completely missed my vacation because of their fault. Very poor handling by Alaska."
Pros: "Service, nice plan and easy ride to Honolulu."
Cons: "I don't the seating arrangement in a 737-800. Three rows on each side makes the window and middle passenger very uncomfortable."
Pros: "The flight crew..."
Cons: "You lost my bag, and it still hasn't come, its a big hassle. Customer service for paying customers is more important than transporting fish. Then entire plane saw the boxes of fish getting loaded on the plane, and half the customers had their bags delayed. Priorities please."
Pros: "It was a little confusing beacause your brochure said I would have free Wifi so I didn't rent your tablets. A half hour later I realized the wifi doesn't actually work, so I missed out on renting your tablets to watch something. I think there should be a less confusing system. This is more of an Alaska Airlines gripe though."
Cons: "I paid for my ticket full price through kayak but my ticket was apparently what the industry calls a non-revenue ticket meaning I was on the standby list and had to Hope people didn't come. I ended up getting the last seat on the plane and was in serious Jeopardy being left behind"
Pros: "It was well worth it to wait for another flight. I believe this was a newer plane, it was exceptionally more comfortable."
Cons: "Cannot complain about anything on this flight."
Pros: "Everything went exactly on schedule, all good."
Cons: "Captain said they were expecting heavy turbulence, no service that flight. It was actually one of the more smooth flights I've taken in the last 20 years. I guess it's hard to know exactly what to expect weather wise."
Pros: "wifi phone charging"
Cons: "I arrived later than most, since my connecting flight was tight. Unfortunately, other passengers had let their young daughter take my seat and didn't seem to understand that I wanted to sit by a window (having never flown to the northwest, I wanted to see the view). Didn't want to seem like a heartless adult, so I sat in the aisle seat in another row. not good! constantly jostled by people going to and from the bathroom. and the kid closed the window anyways! I saw people take someone else's seat on the way to Portland, but the original person asked them to move. Guess it's a common thing"
Pros: "I don't typically use Alaska air but I'm glad I did. They were the least expensive but they didn't seem like a cheap airline. I was sick on my return flight and the attendants were very nice and accommodating"
Cons: "Everything was great!"
Pros: "Ticketing process was smooth and easy. Overall trip was without incident and very pleasant."
Cons: "Alaska Air in-flight free tv is very limited. Would be nice if they adopted Southwest Airlines free live tv format along with real time trip tracker data made available to your viewing device."
Pros: "Bad attitude, no info, then annoyed when we asked them anything. All the passengers kept cool and calm. Staff was terrible."
Pros: "Spacious and comfortable Boeing 737-900 which was not over-booked. Lots of room and efficient boarding process. Friendly crew."
Pros: "Flight was so fast and very smooth!"
Cons: "Boarding started late."
Pros: "I liked the overall experience of flying with Alaska Airlines, flight attendants and crew were very friendly."
Cons: "Food and entertainment was not very good."
Pros: "Comfort and a warm plane."
Pros: "The smoothness of the flight in general. I was in an aisle seat so able to walk to the bathroom without disturbing anyone."
Pros: "Plane was newer"
Cons: "Seat did not recline"
Pros: "As long as the boarding and crew are professional, and the plane is clean, I'm satisfied. It would be nice if the food wasn't outrageously expensive."
Pros: "Terminal and flight crew were amazing!"
Cons: "No complaints."
Pros: "Organized boarding and arrived early."
Cons: "Everything was great!"
Pros: "Seats seem to get smaller but overall a good experience"
Cons: "Seat room"
Pros: "Friendly crew, good food and entertainment."
Cons: "Seat comfort and space aboard."
Pros: "Easy boarding"
Cons: "Delays on the tarmac made our flight arrive late"
Cons: "Charlotte lost my bag and will not answer"
Cons: "lack of communication on flight delay"
Pros: "On time"
Cons: "WiFi didn't work"
Pros: "Everything was generally fine. The flight left about 1 hour late, but the pilot made up the time on the flight and we landed about the same time as originally expected."
Cons: "The crew, particularly the flight attendants were rude and impatient. Have they forgotten their manners?"
Pros: "Smooth flight and crew was very good."
Cons: "Seat comfort"
Pros: "We arrived on time"
Cons: "Didn’t do beverage service and had to sit on the tarmac for a while for a maintenance issue before take off"
Cons: "My flight got delayed at least 3 times!"
Pros: "Everything went as expected. Overall a smooth flight and friendly service."
Cons: "Well, it's never comfortable to try to sleep in economy class, right? But I knew that going in, and that's what I chose."
Cons: "The fact that it was a night flight and the lights were on 75% of the flight. They need to allow drinks to be an option."
Pros: "Flight was on time"
Cons: "I didn't like the fact that I was told to preboard when I checked in before the flight and was told by another employee i was in group 6 and shouldnt be in line. Had to explain why I was preboarding and didn't like having to hold up the line. It was embarrassing."
Pros: "The flight attendant was sweet and nice; flight was not full so I got to have a row to myself."
Cons: "I was surprised there was no beverage service at all. On my flight from Roanoke to Charlotte, same length flight, we were served water and pretzels. I would have liked a beverage."
Pros: "Staff was friendly and genuine"
Cons: "They didn’t load enough “for purchase” food. This was a six hour flight! They has no options left excepthummus and chips. This is second flight on American this year where they don’t supply the plane appropriately."
Pros: "We arrived safely The seats were comfortable We were on time"
Cons: "1) American's boarding process seems to be driven by ticket price and nothing else. Every other airline I've been with boards families with small children first. It lets those families and get on board and get setup so that they don't block aisle access for everyone else. American seems to board based on how expensive your ticket was. So, the aisles get blocked and boarding takes forever. 2) The cabin crew gave pretty apathetic service. When our baby threw up on us, they just told us to go clean ourselves up in the bathrooms. They gave us a can of soda water to help clean up, but that was about it. 3) When my wife asked if the bread was dairy free (for our baby with a dairy allergy), the staff's response was to turn to another staff member and ask them, "Do you want to go back and research that?" In the end they just told us they didn't have time to look it up."
Pros: "Besides the seating problems everything else went smoothly"
Cons: "I was not able to get seats assigned to us before arriving at the gate. We got put on the very last row by no choice of our own. The seats are not designed for the average adult, possibly the worst ergonomics of any seats I've ever encountered. Extremely uncomfortable flight."
Cons: "Have to pay for wifi use. Entertainment used to be included in flights and was apart of your airfare."
Pros: "Boarding was fast!"
Cons: "The staff was not great! When I had just arrived to the gate, they had already called group 5 so I went up and presented my boarding pass and the crew made a facial expression of annoyance since group 5 was called and they were boarding group 7. When I entered the plane, one of the staff just looked at me twice without saying hello back. I said it twice and the same lady gave me a cold goodbye when I was leaving the plane. There was no entertainment!!!! Also, no plug to charge my phone that I had to wait to charge my phone after getting my bags to contact a taxi driver (Lyft)."
Pros: "The flight crew was great and it was a very smooth landing."
Cons: "Had to pay extra for seats so we could sit together, near the front of the plane (not really, and no bathroom nearby, very small seats with zero legroom). we were delayed twice (40m then 1h10m) then told to go to a different terminal because now our flight WAS leaving on time! so we hauled over there only to be delayed again several times. we know it was a weather thing, but just wish there was more accurate info about when we would actually take off. seats on outgoing flight from SFO to CLT were GREAT, very roomy, comfortable. Coming back- not so much."
Cons: "I wasn't able to fly Alaska Airlines due to storm in Washington DC. My first flight American Airlines from Charlotte to Washington DC was cancelled. The second flight Alaska Airlines from Washington DC to Portland was delayed, but I never flew. I got a direct flight from American Airlines from Charlotte to Portland instead."
Cons: "Missed the flight due to accident on the road. AA was more than helpful in trying to reroute me BUT British Air did not want to cooperate so my trip is now cancelled. This is my 3rd dealings with British Air and they are THE WORST! I will never buy British Air tickets again. Being less than satisfied for the 3rd time is enough to lose my business forever."
Pros: "We boarded fast and the flight was smooth. The crew was very friendly."
Cons: "The sears were a little uncomfortable. They went terrible but my back started to go out on my 2 hour plans ride."
Pros: "On time"
Cons: "All well"
Cons: "Six hours of delay on the outward trip; five hours delay on the return trip. Don't count on American to get you to your destination when it says it will."
Pros: "I had all three seats to myself! The plane temperature was good, the pilots were friendly and funny as a spoke to the passengers. The crew was attentive, and we arrived on time despite getting off to a late start. Plus the pilots did a great job on landing the plane."
Cons: "Everything was great."
Pros: "My two Grandchildren and Daughter and Son in Law were bumped from first class due to change in equipment. There was no refund or other compensation offered at the gate. Agent said to contact AA customer service."
Cons: "The fact that people carry-on luggage that exceeds the max requirements for carry on luggage so they can avoid the checked luggage fee. It's a disgrace. It time to live by your rules, the same for everyone. I had to be rebooked out a different airport as PGV was flooded. I was seated in 21F which does not recline. AA cancelled my flight out of PGV, a better seat would have been nice since I had to drive an hour to EWN whereas I was staying only 10 mins from PGV."
Cons: "The flight was delayed my baggage was charged when I use my credit card for the flight and the plan was very small"
Pros: "The flight was on time, I like the assigned seat, and the service was pleasant."
Pros: "Nice pilot, one of the flight attendants were nice. The seats were comfortable."
Cons: "This airline always has delays! There is no in-flight entertainment (music, tv, movies, etc.); thus, the flight was terribly boring! Also, only peanuts and a small cup of soda was offered to us. Other airlines give cookies and biscotti! The seats don't recline and they need more legroom. The majority of the airline crew largely ignored us and showed mediocre customer service."
Pros: "The flight was boarded well in advance of takeoff, which was a pleasant surprise. The short flight was smooth and uneventful. I enjoyed a free movie, and then we were back on the ground."
Cons: "Baggage claim took extremely long time. It took a while before the baggage crew even became aware of situation."
Pros: "Flight was on time with no problems. Had to check my carry on due to lack of space but my bag arrived quickly at my destination so this was not a big deal."
Cons: "Boarding is always a free for all. Even though passengers are called in groups no one listens and the boarding process never seems very efficient."
Cons: "The customer service from AA representitives in the airport was completely unnacceptable and the absolute worst service I have recieved in an airport to date! One incident during this trip was as follows: When arriving in Charlotte and running to catch my connecting flight, I arrived as the lady at the desk was closing the door, she looked at me and rolled her eyes. When I went up to the desk along with the other passengers arriving from the same flight as me the AA representative said "Hurry up , I want to go home!! At a point I'm just going to cut you off and that will be it!" She was of no help to me in anyway amd was forced tonstay the night in charlotte ; Normally this would not have been such a big deal, However I am on emergency leave from the Navy rushing home because I have a very serious family emergency, that representitive was very lucky I held my temper! From now on thanks to the poor unproffessional customer service I received I will no longer be flying American Airlines!"
Cons: "Broken seat and terrible gogo video experience with an attendant crew that was dysfunctional together for food/beverage service. I prefer to not fly AA."
Cons: "Spent over 30 minutes taxiing because another plane was in our plane's gate."
Cons: "Delayed 2 times in CLT then delayed almost an hour in Sacramento because there was not a gate open when we landed"
Cons: "Seats are uncomfortable. Seats are too close together, not wide enough, to short, no knee room."
Pros: "Crew was polite and professional"
Cons: "Overall experience with American Airlines and those under them was definitely not a good one. In the future I will probably look at other airlines."
Cons: "Had another problem with the plane, this was the cargo door and after waiting forever, that was fixed and then they had to refuel, I was an hour and a half late getting to my destination and they kept telling us just a few more minutes."
Pros: "Fairly quick boarding, nice crew."
Cons: "Old airplane with old uncomfortable worn out seats. They showed a movie during flight on overhead screens, could barely see it and the audio was terrible. The food choices were unacceptable for an over 5 hour flight. Only one sandwich choice, pastrami on rye, really how many people like that one! Drink choices were the usual. Overall There would have to be a very compelling reason for me to choose American again."
Pros: "Only one word can be used to describe my experiences with American Airlines: seamless. From beginning to end, my trip with American Airlines was a relaxing experience."
Pros: "Wifi but I paid for it"
Cons: "Original flight got delay and had to miss my connection. Had to re issue a ticket. Flight also delayed. In flight lots of turbulence guy infront of me throw up smells bad, and my stuff got puked on."
Cons: "When arriving in Charlotte North CAROLINA, waiting to board my next flight to Nashville, Tennessee, upon exiting the flight there was no mention as to check your boarding passes because of a change at the gate to our flight fiying back to Tennessee. So i go to the terminal and wait patiently at my gate for my flight to arrive. The departure came but it wasn't for Tennessee it was for Norfolk?? So when i went to the flight agent asked her what happened to the Tennessee flight, she said the flight left 2 hours ago. And when i mentioned no one said anything different about some gate checks had been changed. So i ended up missing my regular flight back home to Tennessee, no thanks to everyone involved, and had to wait an extra 2 hours to receive another flight back to Tennessee. WORST EXPERIENCE EVER!!!!"
Cons: "Thanks to having to turn around and return to the US we were 7 hours later than expected. That is a huge chunk of time to be late"
Pros: "I liked the monitors on the seats allowing us to watch some recorded tv shows as well as track our flight. It was also nice to be able to charge my phone while on board."
Cons: "Seating was cramped as it always is. The seating was designed for children to sit side by side not 3 mature adults."