Pros: "Delayed almost 3 hours."
Cons: "Little delay is ok but not 3 hours."
Pros: "Great crew and smooth landing"
Cons: "Nothing all was well"
Pros: "Crew did a fantastic job"
Cons: "All was well"
Pros: "Good crew on this leg. While not always the case, they left the lights off for the entire flight and only had them dimly on when doing their final checks. It was also nice that everybody was handed water bottles that wanted one."
Cons: "Alaska Airlines doesn't have seatback screens and only limited beverage selections on these shuttle flights."
Pros: "Polite crew :)"
Cons: "Pretzels!!! Seriously, the Biscof cookies are not as good. Of course, I like salty :)"
Cons: "Better snacks premium members"
Cons: "Correct gate information. The Yakutat to Cordova (#61) flight was delayed, which caused me to rush to the departing gate (told C2). Arrived at gate C8. Retraced my steps and made it in time for the connecting flight. Thanks to the crew."
Pros: "It was on time, arrival and departure. Boarding procedure smooth"
Cons: "Flight attendant Lisa was always rude, there’s no entertainment and the sits are very uncomfortable"
Pros: "In a 3 hour flight with no food service, drinks only, not too much the crew can do besides to smile at you when they welcome you to the plane and when you leave"
Cons: "Please let us know to login to Alaska WiFi at the GATE please.. please.. because once inside cabin it’s too late to get set up for onboard entertainment."
Pros: "Crew was amazing / helpful and kind"
Pros: "Toni was amazing"
Cons: "Flight was delayed 8 hours"
Pros: "Very friendly staff. Very convenient layover switch at airport."
Cons: "Little personal space in seating. No video monitors— need to use own cellphone to view videos. Need to pre-order meals if you want them."
Pros: "Friendly staff. Snack service."
Pros: "Crew was kind, friendly and funny. Gogo inflight entertainment was great, and made the trip go by faster."
Cons: "It is a late night/early morning 5 1/2 hour flight. Seats are not as comfortable as some airlines I have flown on such as Delta and Canada Air. No coffee offered early morning before landing which would have been nice"
Cons: "They’re amazing crews"
Pros: "Even a short period of travel they are helpful and entertaining people"
Cons: "I just don’t like giving only a 1 pc of biscuit and a 1cup of soda or drinks for almost 6 hrs of travel. At least they must give a 1meal dinner or lunch and or breakfast"
Pros: "Good leg room Good coffee"
Cons: "No iPad to rent or on seat tv screen"
Pros: "Flight had a mechanical issue. They kept us informed, provided vouchers for food, and a discount on a future flight. We also were offered a free drink once the flight finally did take off. Crew was terrific."
Cons: "It was a 5 hour delay, however, we deplaned after about 50 minutes."
Cons: "In Orlando there were no Alaska Airlines Agents until 1:30 in the afternoon. There was a very long line of customers by the time they got there. The kiosks would not print baggage tags, there was no one to drop your bags with. We waited 2 1/2 hours, having to sit on the floor because there are no chairs in the terminal. When we finally got on the plane I witnessed the miss handling of pets being loaded by the baggage handlers. They had 3 pet carriers on the cart. Two were set apart on the bottom with the third tipped diagonally in the the space between on top of the other 2. Then the picked up and plunked down on the belt. That animal would have had no water for the 5.5 hour flight as the dishes in the carrier were spilled over."
Pros: "Flight was efficient and smooth, attendants were all very kind, we arrived early, and my bags made it intact."
Cons: "I was shocked that there wasn't an in-flight meal, or at least more of a snack. It's a 7 hour flight from Chicago!"
Pros: "It was great we had a nice Tailwind that got us in 50 min early . Space in seating was more than adequit."
Cons: "Their wasn't anything I disliked."
Pros: "Staff was awesome"
Pros: "Had no food or entertainment"
Pros: "Excellent Crew - I flew standby, so have great gate agents and flight attendants makes all the difference when you’re hoping for a seat. In flight they are professional and personable and keep you up to date on what you need to know! Plus, I’m always happy when my flights have USB ports so I’m fully charged when I deplane."
Cons: "I always want more leg room or a little more room under the seat in front of me. But I didn’t upgrade for a roomier seat and there was more than enough overhead space, so truly can’t complain about it!"
Pros: "my flight was from fairbanks to seattle and then to orlando. i was very comfortable and the attendants were caring when someone felt ill. not a medical emergency just a woman who felt odd."
Cons: "the on board thing to do with the tablet didnt work. when we landed in seattle i asked the customer service booth for help and they ould not offer any suggestions except to rent thier equipment"
Pros: "This flight is reliable and is staffed by very competent staff. Even in bad weather the flight goes. There is a sense of family and community on the flight as a lot of people know each other."
Cons: "If you were looking for a luxury for really good food even in first class this is not the place."
Pros: "Flight and ground crews were great and very helpful with elderly mother"
Pros: "Everything was awesone...the airline crew were helpful and approachable."
Cons: "There was nothing that I didn't like."
Pros: "Alaska Airlines is top notch on my pole! Always been Awesome and I have flown with them for the last 20 years!"
Pros: "Alaska airlines has got it together, probably the best airline company out there. Customer service, punctuality, comfort, baggage department are all top notch!!! I'm so glad they're in Philadelphia so I can come back to this tightly run ship after struggling with other airlines for years!!! My experience was AWESOME!!!!"
Pros: "All around high quality airline, very professional and friendly flight attendants"
Cons: "They need a better selection of snacks, and seats with built in monitors to watch tv instead of the hand held tablets available for rent. The tablets can also sit on the tray but it's not comfortable on my neck."
Pros: "Nice flight and crew."
Cons: "I got spoiled by the first flight with new plane and great crew, but no complaints really."
Pros: "the seats were much more comfortable and the fans worked. I had a way better flight."
Cons: "My luggage was off loaded in Juneau and staff was not very helpful in providing information on claims etc....Very disappointed with Alaska Airlines."
Pros: "After a long delay the captain did his best to get us to Anchorage as quickly as possible. That was appreciated."
Cons: "We were delayed 2 hours due to the fact that the scheduled captain could not fly anymore due to hours. We had to wait to get another pilot. This caused some problems for some who had schedules to meet, and rides to be notified. The airline needs to see this possibility sooner so long waits are avoided as much as possible. The 737 was not as comfortable as the regional jet on our first leg of this trip."
Cons: "The flight was oversold by at least 12 people, so even though I paid almost $600 I almost didn't get on because they wouldn't give me a seat assignment."
Pros: "The service was great, everyone was very friendly!"
Cons: "The change from virgin airlines to Alaska was a bit confusing. I was told conflicting things and was not told that I would have to pic up my checked bag to re-check it. There needs to be more clear instructions on what someone needs to do if they are flying with both airlines."
Pros: "The flight attendants were nice and efficient. The seats were comfortable, but my wive got squeezed by a large person next to her. I rated the food as 3 * because the snacks they give out are cookies (which I am sure most people appreciate) but I am only eating healthy things. Some salty nuts would have worked for us. Drink wise there were multiple sugar free options, which I appreciate,. I had a Seltzer and orange tea."
Cons: "Nothing to complain about. I rated the food as 3 * because the snacks they give out are cookies (which I am sure most people appreciate) but I am only eating healthy things. Some salty nuts would have worked for us. Drink wise there were multiple sugar free options, which I appreciate,. I had a Seltzer and orange tea."
Pros: "Seats were comfortable but they need to recline or have foot rest. When I missed the flight your CS was excellent her name was Whitney and she was in Seattle.."
Cons: "Should not charge for WIFI service in the air"
Cons: "delays resulted in being on the plane four hours. Food consisted of cookies. Seated in back of plane where three flight attendants were chatting at the top of their lungs for the *entire* GODDAM flight. oh, it was a 10 pm - 12:10 AM flight. How considerate."
Pros: "• Quick to board plane and take off • Flight arrived sooner than expected • built in plugs so you can charge your computer or phone."
Cons: "They have a 20 minute policy for baggage claim. At the 19 minute mark they sent up about 20 bags and stoped. It took them another 30 minutes to start sending more bags. One of the airline attendants spelt a fruit package on the floor in front of me. The juice from the package got all over my bag below the seat in front of me, getting important military paperwork damaged and she didn't even apologize."
Pros: "It was a beautiful flight. Everyone was kind and accomodating."
Cons: "Boarded early because of disability, crew unable to assist in placing carry-on in overhead bin (bad back, medical reason or other excuses). Intermittent "rough flight" Lavatory - not flushed when entered, reported to crew. Problem ?"
Pros: "Mostly smooth flight and good service."
Cons: "Didn't use provided entertainment service."
Cons: "My wife cleaned the seat headrest with a disinfectant wipe and it was very dirty."
It was really full but that’s how it goes.
Wifi didn’t work for me. Would be nice to have screens.
Cons: "Late taking off. Late arriving. Tiny plane, no entertainment system, took everyone's carryon. Had to wait to get carryon back."
Cons: "Seats could have been more comfortable. No space. Food made me sick."
Cons: "Everything was fine... I should have packed a snack because I’m always hungry! Will travel Delta again!"
Pros: "Flight attendant coughed in my face twice without covering her mouth while I was seated and she was passing out drinks and snacks"
Pros: "Crew is amazing, seats are pretty good."
Cons: "On time, baggages checked in and were made available on time."
Pros: "Use my built up miles for the SEA-ANC leg of our trip, as to physically price it out as one ticket usually increases the fare by 300-600 u$d depending upon time of year. As it was the tail end of an already long journey (OKA-ICN/ICN-SEA), booked the First Class Cabin. Every mile was worth it."
Pros: "I apreciated how well informed he captain kept us. There were several delays but she communicated freely and helped us to feel safe."
Cons: "Best option across the pond, amazing upgrade prices"
Pros: "Inflight entertainment was great. Movies, games, moving map. Best I’ve ever seen in main cabin for free."
Cons: "The seating was too cramped. It’s extremely uncomfortable. Seems tighter both on knees and elbows."
Pros: "The crew was great and also the snacks."
Cons: "We were late getting into ATL."
Pros: "The entertainment was nice."
Cons: "If the screen wasn’t behind the seat. I could hear the tapping of the person behind me."
Cons: "Plane too small to have any on board entertainment"
Pros: "Great service!"
Pros: "It was on time"
Cons: "Plane too cold."
Pros: "Quick boarding, great seats and everything went on schedule."
Pros: "The fact that I was so relaxed."
Cons: "The food"
Cons: "Online check in didn’t work. Called Delta 800# and rep said I needed to wait till I got to airport. Airport rep said I needed to use the KLM flight number, not the Delta number.W"
Pros: "Nicest staff"
Cons: "Nothing at all"
Pros: "El cumplimiento de vuelos"
Pros: "They did take care of the situation in a timely manner and switched my flight were I made it in my time line . Switched to American from Atl. to Houston"
Cons: "Was informed the flight delay due to equipment ,"
Pros: "Alaska Airlines is way overpriced and way less comfortable than Delta. I’m a Delta loyalist forever now!"
Pros: "in Charlotte"
Cons: "delay on flight"
Pros: "The crew was extremely nice and helpful."
Cons: "Small crowded aircraft with minimal overhead storage. The seat pitch was so limited my knees were against the seat in front of me. The tray table couldn’t be lowered completely. Small child behind me kicked my seat during the entire fight."
Pros: "Crew was friendly and efficient"
Cons: "Very minimal legroom. Screaming children behind me kicking my seat during flight"
Pros: "Leo was friendly and helpful, a wonderful presence on the flight."
Cons: "Multiple delays in Atlanta"
Pros: "Nothing other than it was over quickly."
Cons: "Seat did not recline at all."
Pros: "I love being on a smaller plane/jet! Boarding was painless and I had no problems with my two small bags. Due to a mix-up in seating, I had both seats to myself! We even got in will before the scheduled time! De-boarding took far less time than "regular" plane/jet!!!"
Pros: "Leg room was descent"
Cons: "Excessive delays. Was scheduled to leave CLT at 3:21 PM, then rescheduled to depart at 423; then waited on the tarmac to take off for about 45 mins total; didn't arrive in NYC until around 718 PM; very long day with Delta Airlines."
Pros: "I LOVED the free movies. Great idea and newer movies. Finally was able to watch a movie I'd wanted to see for a long time."
Cons: "Flight was packed which always makes for a more cramped ride. Again, boarding. Flight boarded late and just seems boarding from the back to front would be faster."
Pros: "The staff and crew were great help all along the route and the planes were well kept and clean."
Cons: "One of the legs did not have the free wifi available, but they mentioned that before takeoff and were very apologetic that it had not been added to that plane yet."
Cons: "The air conditioning was broken so it was sweltering the whole time. Staff didn't even mention it or apologize. No leg room. Bags took longer than 20 minutes to arrive but we didn't make a fuss since we were just glad to be finished with Delta. I'll never fly Delta again even if it costs me more."
Pros: "Flight was on time and even landed early. Boarding was seamless with bag tag. Seats were comfy. Crew was professional."
Cons: "A drink with no napkins? I know airlines need to cut costs but what if I spilled my drink or want to wipe my hands after eating pretzels Delta? You can still provide napkins."
Cons: "The flight was delayed for boarding, then delayed for take-off, then circled LaGuardia for an hour, diverted to JFK. They indicated weather, but JFK is 9.6 miles away... so weather really??!!"
Pros: "Friendly staff/ comfortable seating."
Cons: "Delayed multiple times. I have been traveling 13 hours and am still not in London."
Pros: "Having status. Always on time. They run their schedules like European trains."
Pros: "Low price."
Cons: "Delta provided no information as to why the flight was late. No earlier flights on other airlines were offered."
Pros: "The customer service of the middle aged White frmale FA"
Cons: "The seats were small"
Pros: "There is no rating selection for not applicable under entertainment, unless your asking about watching other passengers."
Cons: "Leg room was awful, and flights left late for no reason."
Pros: "great boarding crew for an early morning flight."
Pros: "Free upgrade to Economy Plus"
Cons: "The flight was delayed an hour"
Pros: "Airport staff was nice.. Boarding was good.. Flight attendants very friendly.. Smooth trip"
Cons: "Plane too small.. Nothing but one beverage given all flight"
Cons: "Delayed as usual."
Pros: "Seats seem to get smaller but overall a good experience"
Cons: "Seat room"
Pros: "Friendly crew, good food and entertainment."
Cons: "Seat comfort and space aboard."
Cons: "I never got to go on my trip... wasted all my money and never got anywhere and can't seem to get a refund or at least another ticket."
Pros: "comfortable plane."
Cons: "Kay&k was awful. Never use them again."
Cons: "Having a crew ready"
Pros: "Smooth ride and early arrival"
Cons: "My flight got delayed at least 3 times!"
Pros: "Exit Row Seating"
Cons: "Delayed Flight 1 hour and 20 minutes"
Pros: "Flight was on time"
Pros: "No problems."
Cons: "All was well."
Cons: "I didn't like the fact that I was told to preboard when I checked in before the flight and was told by another employee i was in group 6 and shouldnt be in line. Had to explain why I was preboarding and didn't like having to hold up the line. It was embarrassing."
Pros: "We arrived safely The seats were comfortable We were on time"
Cons: "1) American's boarding process seems to be driven by ticket price and nothing else. Every other airline I've been with boards families with small children first. It lets those families and get on board and get setup so that they don't block aisle access for everyone else. American seems to board based on how expensive your ticket was. So, the aisles get blocked and boarding takes forever. 2) The cabin crew gave pretty apathetic service. When our baby threw up on us, they just told us to go clean ourselves up in the bathrooms. They gave us a can of soda water to help clean up, but that was about it. 3) When my wife asked if the bread was dairy free (for our baby with a dairy allergy), the staff's response was to turn to another staff member and ask them, "Do you want to go back and research that?" In the end they just told us they didn't have time to look it up."
Cons: "Have to pay for wifi use. Entertainment used to be included in flights and was apart of your airfare."
Pros: "All service once on board was lovely"
Cons: "Surprised by a snarky employee at gate check for my connecting flight home today. I fly with AA nearly every week for work. They grabbed my bag from me and insisted it be checked. I said I didn’t want to pay for checking and that it contained fragile items. It was a little over-stuffed for the scale. When I went to open it and remove some bulky items to put in my purse, they snatched my suitcase away and refused to let me touch my bag. I find this to be completely unacceptable. They had the gall to suggest I go to an airport store, buy a “suitable suitcase,” and take a later flight home. They made a scene and called a supervisor who kindly and promptly let me in my suitcase. The employee then spoke negatively about me loudly to nearby colleagues and refused to make eye contact. After the supervisor let me in my bag, I got on the plane with my suitcase. At one point, this employee made me feel like I was going to be kicked off of my flight; this was so unnecessary and extremely unprofessional. AA - your employees are better than this."
Pros: "Boarding was fast!"
Cons: "The staff was not great! When I had just arrived to the gate, they had already called group 5 so I went up and presented my boarding pass and the crew made a facial expression of annoyance since group 5 was called and they were boarding group 7. When I entered the plane, one of the staff just looked at me twice without saying hello back. I said it twice and the same lady gave me a cold goodbye when I was leaving the plane. There was no entertainment!!!! Also, no plug to charge my phone that I had to wait to charge my phone after getting my bags to contact a taxi driver (Lyft)."
Pros: "not much"
Cons: "not much"
Pros: "It was a larger plane than the first leg of my journey so I did not have to gate-check my carry on luggage."
Cons: "It was a bit of a bumpy flight during take off and landing. Flight was cold, but not freezing - tolerable."
Cons: "I was unable to log on to gogoinflight to watch a movie, my ipad was unable to connect."
Pros: "The flight crew was great and it was a very smooth landing."
Cons: "Had to pay extra for seats so we could sit together, near the front of the plane (not really, and no bathroom nearby, very small seats with zero legroom). we were delayed twice (40m then 1h10m) then told to go to a different terminal because now our flight WAS leaving on time! so we hauled over there only to be delayed again several times. we know it was a weather thing, but just wish there was more accurate info about when we would actually take off. seats on outgoing flight from SFO to CLT were GREAT, very roomy, comfortable. Coming back- not so much."
Cons: "Massive delay. Waited over 4 hours to get on plane and more wait time on the tarmac. Unhappy flight attendants"
Cons: "Missed the flight due to accident on the road. AA was more than helpful in trying to reroute me BUT British Air did not want to cooperate so my trip is now cancelled. This is my 3rd dealings with British Air and they are THE WORST! I will never buy British Air tickets again. Being less than satisfied for the 3rd time is enough to lose my business forever."
Pros: "Flight was on time and the crew were excellent."
Cons: "We get used to cramped conditions on domestic flights but normally get more for international flights. The 777 was very modern but small cramped seats (3 4 3 configuration) meant for a tough journey and almost impossible to sleep."
Pros: "Very fast, efficient boarding."
Cons: "Entertainment options were excellent although the screen did not work very well (touch screen not super responsive) so I could not get to them easily. Neighbor had the same problem too"
Cons: "Multiple delays, ended up having to change flights, then 2nd flight was also delayed. The only silver lining was the customer service representative, I think named Sofie(?) was astoundingly wonderful and helpful."
Pros: "On time"
Cons: "All well"
Cons: "Flight was late. More than doubled my layover time"
Cons: "The fact that people carry-on luggage that exceeds the max requirements for carry on luggage so they can avoid the checked luggage fee. It's a disgrace. It time to live by your rules, the same for everyone. I had to be rebooked out a different airport as PGV was flooded. I was seated in 21F which does not recline. AA cancelled my flight out of PGV, a better seat would have been nice since I had to drive an hour to EWN whereas I was staying only 10 mins from PGV."
Pros: "Very friendly crew."
Cons: "Plane landed in Pittsburgh an hour and a half late because of mechanical issues. So that was inconvenient."
Pros: "The flight was on time, I like the assigned seat, and the service was pleasant."
Pros: "Nice pilot, one of the flight attendants were nice. The seats were comfortable."
Cons: "This airline always has delays! There is no in-flight entertainment (music, tv, movies, etc.); thus, the flight was terribly boring! Also, only peanuts and a small cup of soda was offered to us. Other airlines give cookies and biscotti! The seats don't recline and they need more legroom. The majority of the airline crew largely ignored us and showed mediocre customer service."
Cons: "Baggage claim took extremely long time. It took a while before the baggage crew even became aware of situation."
Pros: "Flight was on time with no problems. Had to check my carry on due to lack of space but my bag arrived quickly at my destination so this was not a big deal."
Cons: "Boarding is always a free for all. Even though passengers are called in groups no one listens and the boarding process never seems very efficient."
Cons: "The customer service from AA representitives in the airport was completely unnacceptable and the absolute worst service I have recieved in an airport to date! One incident during this trip was as follows: When arriving in Charlotte and running to catch my connecting flight, I arrived as the lady at the desk was closing the door, she looked at me and rolled her eyes. When I went up to the desk along with the other passengers arriving from the same flight as me the AA representative said "Hurry up , I want to go home!! At a point I'm just going to cut you off and that will be it!" She was of no help to me in anyway amd was forced tonstay the night in charlotte ; Normally this would not have been such a big deal, However I am on emergency leave from the Navy rushing home because I have a very serious family emergency, that representitive was very lucky I held my temper! From now on thanks to the poor unproffessional customer service I received I will no longer be flying American Airlines!"
Pros: "I got home"
Cons: "No tvs"
Pros: "Flight attendants were very friendly. Pilot was easy to understand and gave the passengers regular updates on flight status. Flight was short and easy."
Cons: "The seats on this smaller plane were shaped in such a way that they provide very little support to your back...I guess that's my only complaint."
Cons: "The flight crew was extremely unfriendly especially a redhead woman with short hair. When it was time for beverages, she would yell out at each passenger "beverage!" She had no manners. Probably the worse I've ever had experienced"
Pros: "Like I said before nice early boarding."
Cons: "No problem"
Cons: "Seat assigned"
Cons: "Broken seat and terrible gogo video experience with an attendant crew that was dysfunctional together for food/beverage service. I prefer to not fly AA."
Cons: "Seats are uncomfortable. Seats are too close together, not wide enough, to short, no knee room."
Pros: "Crew was polite and professional"
Cons: "Overall experience with American Airlines and those under them was definitely not a good one. In the future I will probably look at other airlines."
Cons: "Had another problem with the plane, this was the cargo door and after waiting forever, that was fixed and then they had to refuel, I was an hour and a half late getting to my destination and they kept telling us just a few more minutes."
Pros: "Only one word can be used to describe my experiences with American Airlines: seamless. From beginning to end, my trip with American Airlines was a relaxing experience."
Pros: "Decent crew"
Cons: "Seat pitch and comfort. Food utensils VERY flimsy"
Cons: "Roomier Seats more isle space and comfortable seating. Better head sets"
Pros: "The customer service wait is extremely long especially when u get hung up on and start all over . But one man was very helpful in changing to accommodate me next day"
Pros: "Crew, snacks, entertainment"
Cons: "Delayed:( Seats were so hard"
Pros: "The details about the flight info"
Cons: "THTe customer service at Charlotte airport were not friendly at all"
Pros: "Fantastic service and very poloce staff."
Pros: "Everything was very good"
Pros: "A bit more leg and knee room."
Pros: "On time schedule!"
Pros: "Quick boarding and on time take off"
Cons: "Nothing to report!"
Pros: "Crew was nice."
Cons: "Some travelers was not good."
Cons: "Small plane"
Cons: "I appreciate the in-flight entertainment idea, but the execution leaves something to be desired."
Pros: "Staff, modern plane"
Cons: "Seats where slightly small"
Pros: "The Way the customer service guy, Derek, handled the situation in Denver, CO, was excellent I'd really give him a star, went above and beyond my expectations. Put me on the next flight and gave me a food voucher."
Cons: "The first flight got delayed, was supposed to work night shift, was late, had to call in sick, and not sure what my manager will do after this."
Cons: "Flight massively delayed. Missed my connection. And the next flight. If they had called ahead at the gate would have made the next one, instead had to sleep in the airport overnight."
Cons: "Our flight was delayed 1.5 hrs due to lack of communication, leading me to miss my connecting flight by minutes"
Pros: "Flying first class"
Pros: "Courteous attendants and overall great flight"
Cons: "The mixed trail mix, honestly that's all :)"
Pros: "Boarding went smoothly."
Cons: "AgainThe person next to me was so obese she needed two extenqders. She was taking up her seat and most of her neighbors, she was in the middle. I was literally pinned against the aisle arm rest. It was a full flight and I wasn't able to be moved. For the entire flight I was cramped and pinned with no where to go."
Cons: "Because of plane problems I had to wait until the next day to fly home. Very inconvenient."
Pros: "all went well...no issues"
Pros: "priority boarding; seat;"
Cons: "snacks selection was limited"
Pros: "Quick and easy boarding process; no lingering trying to sit."
Cons: "We waited for a while to depart; I believe that's customary dealy for Charlotte Douglas now, so not a sole reflection of United."
Pros: "Boarding and crew attendants were courteous and helpful. Flight left on time and arrived early. Luggage arrived and my time inChicago was short."
Cons: "Seats crowded but I was fortunate to not have a person in middle seat. Implied tv was free but system kept asking for my credit card."
Pros: "Ease of security and boarding. Friendly and accommodating staff. No concerns at all."
Pros: "on time and very polite.. good flight"
Pros: "Despite weather delay, the flight crew was very energetic and in a positive mood."
Pros: "No long waits. Smooth travel."
Pros: "The flight attendants were great."
Cons: "My flight was late and I missed my connecting flight. The next flight I got put on was delayed several times. I'm in the military and I was late checking into my command."
Cons: "Missed it due to delays"
Cons: "Nothing not to like!"
Pros: "Compared to other aircrafts i've recently been on, this aircraft was very comfy"
Pros: "Customer service was excellent,very friendly."
Cons: "Delay of the plane and every show you have to pay for even the flight map, that was very disappointing."
Pros: "Everything went smooth."
Pros: "Best flight attendants!"
Pros: "The flight was snooze and the flight staff were friendly!"
Pros: "The flight itself was very convenient and quick."
Cons: "We were delayed and sitting on the plane for almost 4 hours and were left with few explanations. The crew was not friendly."
Cons: "There was a delayed my flight, arrived late, delayed in the plane getting off, nothing but delays."
Cons: "The fact that the tv is on constantly without the option to turn it off is annoying. The viewing length to passenger is too short to really enjoy (Probably not your fault). PLEASE permit us to turn it off. The constant repeating of the Dish commercials while in dead air space is so annoying I will never consider Dish as a provider.! Please play more than one entertaining video than repeating the one about alligators (crocodiles?)."
Pros: "Wine was good and generous pours were nice."
Cons: "Turkey was terrible never offer it again. Bread was stale. Get better coffee"
Pros: "The snack"
Cons: "For the price I paid, it was a terrible seat, no room with 2 people sitting on either side."
Cons: "These morning flights are often late. And they don't change the departure time on the app until after takeoff. Shows I time until you land. Very tough to schedule meetings around."
Cons: "Their plane broke down, no assigned gates ,"
Pros: "Fast boarding, I time flight"
Cons: "Tight seating"
staff are very friendly. We were almost an hour late BUT I was ending my trip and it was Sunday so no big deal for me.
We arrived 15 minutes early ,but the luggage take more than 30 minutes to appear.
Pros: "The crew was super friendly"
Cons: "There was no Social distancing and I was very scared about it"
Pros: "The crew was good"
Cons: "More leg room"
Pros: "The window seat was comfortable"
Cons: "Faster takeoff"
Pros: "Confy seat. Nice crew"
Cons: "The late arrival and the extremely long line at customs"
Pros: "Boarding was fast and easy. staff was friendly and attentive."
Cons: "The seats are uncomfortable and do not recline. no complimentary beverages like other airlines, should at least offer water."
Pros: "All around good experience. Easy boarding. Ample accommodation on flight. Paying for carry on allows you to be first group on the plane so that has its perks. Felt like the old days two decades ago when flying wasn't so complex. Had read bad reviews of the airline overall and found none of it to be relevant. For the price the experience was just as good as any other airline that boasts good service - "high level and high price". Don't be scared by the reviews online. Spirit is perfectly good."
Pros: "My trip went perfect! I was nervous about not being able to bring a carry on.. before we got on the plane the lady helped me and it was not a problem at all.. Then once I got on the plane.. the flight attendants moved around people to make everyone more comfortable so I ended up getting a whole row to myself.. Everyone was super friendly.. I usually fly on Southwest, but I was very impressed with Spirit and will deffenifty fly again with Spirit"
Cons: "I would have loved a free little snack or peanuts.. But other then that it was perfect!"
Pros: "Crew was friendly and helpful. The setting was such that I could read when I wanted to read and rest when I wanted to rest."
Cons: "I missed not having a flight tracker. Otherwise I really can't think of any negatives."
Cons: "we Had more space as far as seating on our way out but our flight back seemed like a tighter squeeze. But every thing else was good."
Cons: "Flight delayed 5 hours because of no pilot."
Cons: "2.5 hrs late no apology"
Pros: "I did not like anything"
Cons: "Flight attendants were very talkative throughout the flight, no complimentary snacks or drinks, pilot was hard to understand with his thick accent, overall the flight experience was horrible."
Pros: "It was cheap, that’s for sure. Especially if you fly a lot on their routes and can join their rewards program it’s worth it."
Cons: "No seat plug; No reclining seats; No TV; No carry on. Unless the circumstances really require it, just fly with someone else"
Cons: "Excessive loggage charges. Carry on $45 with an empty fly."
Cons: "Flight crew was rude to passengers, and during the overnight flight had a three hour long very loud conversation about their personal lives. Any passenger that approached them was treated poorly. The airplane floor and seats were dirty upon arrival. As with any low budget airline, the seats were uncomfortable and there were no entertainment options. Check in was a nightmare with insane lines and passengers barely getting their bags and check-in figured out before rushing to the gate. Recommend arriving three hours early if you don't want to wonder if you're about to miss your flight through the checkin and bag drop process."
Pros: "Friendly staff and updates. Price of tickets very fair."
Cons: "When you bring a very small carry on, a staff will try to charge for it."
Cons: "Should allow carru on ffree"
Cons: "Flight cancelled due to flight attendant injury. (?) Offered new flight following morning with no vouchers or concern over where to stay for the night in Boston which is one of the most expensive lodging cities."
Pros: "When I went online to choose a seat the only choices I had were either $50 seats in the front of the plane or $30 seats by the emergency door. All other seats were blocked out so I assumed the flight was completely booked. Turns out that of the 120 or so actual seats on the plane only about 86 were occupied. I would never have chosen to sit in the emergency row but I had no choice. Quite a scam. Even the flight crew were surprised at this one."
Pros: "Did not like anything."
Cons: "This flight did not happen and was cancelled without any notice. Had to scramble and book a flight triple the price of my original."
Pros: "Cleanliness of the plane. Cost of the flight."
Cons: "Not much tech offerings. (Hidden fees) Had to pay a lot for bags. Had to pay for food."
Cons: "Spirit is a garbage airline"
Pros: "The sky was blue."
Cons: "I honestly did. It like a this g, I would never fly Spirit again. No leg room for a personal. 6'3""
Cons: "$40 baggage fee is too high. $65 at the gate if carry on is too large is like extortion"
Pros: "Super nice staff on the flight and at the check in"
Cons: "The babies, nothing Spirit can do about that."
Cons: "terrible all around..........could not check in on line since i was not sent a reset password told i had no seat after driving to airport and spent time and money getting there with confrimed ticket!!!! what the heck was that all about? no seat when i paid you to fly.. horrible experience, would not do this ever again and will tell all my friends colleagues and clients"
Pros: "Did like anything"
Cons: "Was charged $50 for my bag"
Cons: "I was charged $62 because my son was not allowed to take his skateboard on the plane. Also, I think $55 for a carry on is criminal."
Pros: "No zoned boarding n"
Cons: "I missed the memo about any baggage costing money. I got to the airport and had to pay $55 to keep my bag! I could've taken a different airline (that actually offered free snacks - Spirit does not) for the same total cost as a Spirit ticket and bag fee."
Pros: "SPIRIT agents by luggage pick up in FLL were professional, efficient"
Cons: "Spirit agent in St Thomas was unprofessional, distinterested & gave us wrong ticket information, greatly affecting our trip from FLL to DTW Also one of our bags was lost for 5 days. DTW Spirit agent stated we would receive an email with the delivery person's picture--didn't happen. Suitcase just appeared at our door"
Pros: "Everything except the delay"
Cons: "The delay"
Pros: "The whole process was very easy, the seats were comfortably and roomy and the flight attendants were friendly."
Pros: "It was early"
Pros: "THIS WAS MY FIRST TIME FLYING AND THE OVERALL EXPERIENCE FROM CHECKING IN, GOING THROUGH SECURITY AND THE STAFF FROM SPIRIT MADE MY TRIP VERY NICE"
Cons: "$50 bag feel. $55 care on fee."
Cons: "Pay to check a bag, pay to carry on a bag, pay for an assigned seat, no complementary snacks... Are they going to figure out a way to charge for the seat belt, too?"
Cons: "Hidden fees for bags and seat assignments."
Pros: "The best part was the low fare I found through kayak for a one-way trip from Vegas to San Diego."
Cons: "I didn't like the people sitting behind me and the older gentleman flight attendant had a sense of humor that was a bit off-putting for me personally. Maybe others enjoyed it, but not my cup of tea! The flight was initially delayed upon arrival by at least 30 - 40 minutes. No assistance to be found at the gate. Then an additional 20 or so minutes delay after all had been seated for two passengers, one of whom could barely walk straight. These two kept the entire plane waiting only to get off before take off. REALLY?? What a cluster. Will not be flying Spirit again."
Pros: "Nothing unfortunately"
Cons: "Terrible customer service- there was no one at the desk to check in at Boston Logan. I was in a line of about 5 people, and after 20 minutes a group of employees finally shuffled out and one of them was still eating food out of a cup while "getting ready to open", as he told us. He was inconsiderate and rude when telling me he wouldn't check my bag early, and also informed me with a smirk that my flight was delayed 3 hours as well. No explanation. The rest of the customer service I experienced from the gate attendants and flight attendants was apathy at best- a far cry from the service I've received with many other airlines. My flight home was delayed an additional hour, and upon boarding we found out this was due to "our plane" being used for a different flight. I guess I didn't think that a smaller airline would have so many issues, but I was disappointed almost every step of the way. The website had multiple issues while I tried to navigate the process of adding a suitcase & choosing a seat, and I wasn't able to get my boarding pass printed at home and had to sign back in twice because there were website errors. We landed a half hour early on the way to Boston, but had to sit on the tarmac for exactly a half hour because there are only two Spirit gates. Once landed, we also waited a half hour for our bags at the carousel. Maybe one of these things would go wrong with another airline, but I've never had so many in one trip. I had heard some negative reviews about the airline, and thought I'd give it a shot, but never again. I'd rather pay more money up front and fly with Delta than be miserable the entire time I'm en route somewhere."
Pros: "QUICK BOARDING"
Cons: "PAYING Al La Carte FOR EVERYTHING"
Pros: "No frills"
Cons: "No frills"
Cons: "Worst experience 3 flights that never happened to refund no vouchers terrible customer service. Incapable of sending email confirmations, hours or time on the phone, the phone number on the confirmation is disconnected, they don't alert you that you cannot bring a carryon, they charge more to modify a flight than the ones available through kayak. Never again"
Cons: "The manager did not help me at all. He was very rude"
Cons: "Other than the initial price and the so called credits given because of the delayed and subsequently canceled flight towards a round trip flight elsewhere (only having to pay taxes) it amounted to $50 each. More importantly was the unwillingness to use those credits towards the return leg of my flight and therefore having to cancel it and then purchase another one so the $100 credit could be applied. Overall a horrible experience."