As my other review indicated compared to 2019 when the airlines was terrific and paid a lot of attention to making the flight as comfortable as realistically possible to 2022 where it is no different from any other airlines. Quite a disappointment and let down. The COVID related requirements that the flight indicated were in direct contra indication to those required by the aviation authorities of the origin and destination countries. Flight crew was eh, food was food without much taste or flavor.
worst service ever , customer service worst ,dont recommend anyone
Good food . Friendly crew
Nothing out of the ordinary to set it apart from other airlines
Not at all happy with this trip Worst experience faced
A 13 hour flight must have roomy comfy seats . We were sardines in a can. Many of the passengers were overweight too which made them take more arm space. It was an uncomfortable flight.
Comfortable flight and before time arrival was excellent overall
The staff lied to me all day long. No one informed me that my flight times had changed. I’m still sleeping on the ground in the Middle East. The worst experience I have ever had flying. With this level of incompetence and lack of compassion I can’t imagine how the airline business will survivor. This experience has encouraged me to stop traveling. May god have mercy on you and your customers. Not sure I can handle to be lied to my face anymore . Sleeping on the floor in the middle East with no hope of getting home
Cons: "Keeping flights and terminals accurate and on time. Not loosing thousands of dollars of my belongings they lost my luggage"
Pros: "The seat was ok... not too narrow neither too wide. All crews were awesone"
Cons: "Plz improve the foods and entertainments"
Pros: "Same as before"
Cons: "Same as before"
Pros: "Great crew, great customer service by phone, great food and entertainment."
Cons: "Boarding and deplaning took ages, but don't they always?"
Cons: "As such everything was fine."
Pros: "The crew was very friendly and helpful"
Cons: "Longer wifi time and faster connection"
Pros: "The flight attendants were fantastic. They paid attention to every detail and anticipated requests. Always had a smile on their faces."
Cons: "The service and the aircraft with QSuites were superb."
Cons: "The new Q suites in business are GREAT!"
Pros: "Staff, service,"
Cons: "Legroom, seat comfort, very long flight"
Pros: "New plane and Q suite was excellent"
Cons: "The AVML selection could be better"
Pros: "The flights attendants were very helpful and polite. What I enjoyed the most was the level of comfort I had. I was able to sleep for almost the entire flight. That's why it felt like it wasn't even a long flight."
Cons: "We did leave a little late but it was out of the control of the pilots and flights attendants."
Pros: "On business class, so service was extraordinary"
Cons: "Lack of crowd control at the gate during boarding. Ihad to"
Pros: "Excellent service. Excellent quality of food."
Cons: "I had been told my checkin bags will be available at final destination but I had to pick them up at Delhi and do the checking in once more which was a lot of hassle with kids"
Pros: "Crew was courteous, plane was clean."
Cons: "Food quality was mediocre. Very limited legroom."
Pros: "Dedicated to customer service"
Pros: "The crew service"
Cons: "The cost of internet access"
Pros: "Boarding from Doha and service in doha."
Cons: "ASSISTANCE IN DELHI..my parents did not even get wheel chair after long tiring journey..they were keep trying for help and did not get any help..I am asking is this the airline duty or not to give assistance who is in need.even did not get the porter to carry the heavy luggage.is anyone responsible for that? what is the use of this nonsense servey?"
Pros: "Very nice. Everything was great."
Pros: "Landing and botding is safe"
Pros: "Clean. Friendly staff. Good food. Good entertainment."
Cons: "Small cramped seats."
Pros: "Comfort and Cleaniness."
Cons: "Food and ways to provide chairs - avoiding providing wheel chairs and food requirement."
Cons: "Very uncomfortable seats- Space between seats is very tight"
Pros: "The entertainment options."
Cons: "I didn't have any complaints. I thought everything went very well."
Pros: "Excellent service and in time flights."
Pros: "Crew was exceptional and in-flight entertainment options superb. Meals were well apportioned and delicious."
Cons: "Seats were a little narrow, especially the middle ones but to be expected when flying economy."
Pros: "First flight was okay"
Cons: "My return flight then follow on with Qatar airways to Baghdad was cancelled and they didnt tell me that on my first leg i could have stayed longer as i was re directed to a later flight making my total layover 18hrs in Doha i rather have stayed in Philippines that extra 8 hrs"
Pros: "It was a short flight, so no problems"
Pros: "The guidence between flights I was the only person off my flight to transfer and they sill had a gal waiting to take me to the next gate"
Pros: "Once I made it to my seat, easily slipped back into a meditative trance."
Cons: "Unannounced delays. Waited in a line, then another one. Probably just different security protocol than I'm used to."
Pros: "Excellent customer service"
Pros: "Spacious single seat Plenty of handy storage Pajamas provided Quiet cabin Great service Lounge wonderful as ever Not woken until last minute"
Cons: "Boarding a bit haphazard"