No entertainment on flight, no food service, could not connect to WiFi
Enjoyed it very much. Especially liked the free WiFi that Delta offers.
On time flight. Seat comfort could be better in the Comfort section.
Perfect flight both ways. On time, courteous staff, plane comfortable and cool. Best domestic flights I’ve had in awhile.
It was not Delta‘s fault, but due tonersther the flight was 3 hours delayed. This caused me to miss my connection. The Delta partner airline, Chinese Eastern, had few people who could speak English. It took them a long time to rebook the flight.
The important things including boarding and the flight being on time and safe were excellent. The disappointment comes from the comfort and amenities. Was misled by the "availability" of inflight internet- there is an extra cost. The tray table was broken, the bathroom door stuck and flight attendants were competent but not very friendly.
Flight was delayed, missed connectingnflight to DC. Put me on flight to Baltimore, had to rent a car for $200. Plane was old, wall peeling around window. Flight was packed, every seat full on small plane. I spent 14 hrs on Friday in airports and missed my planned weekend event.
You could have not cancelled the flight (AA, which I will be flying from now on) left for BOS despite the fictitious weather issues (that no one in my Boston family could see). You could have rebooked my direct flight to another direct flight instead of sending me though JFK, the worst US airport after O’Hara You could have rebooked me on a Main Cabin seat (like the one I paid for in my original ticket instead of putting me a the last row on JFK->BOS leg, pocketing the difference in ticket price But I do not really care whether you will ever do that in a future because in a future neither I nor anyone from my company (unless they pay out of pocket) nor an of my clients and partners (if they heed my advice) will ever be caught dead on any of Delta flights
Temperature in the plane was quite warm for the entire flight - actually just outright hot making for an unoleay4 hours. Crew either couldn’t or wouldn’t do anything about it. No acknowledgement or apology. All passengers were commenting on how hot it was.
Airline stewardess service is good. The check-in attendant had a bad attitude and was unprofessional. We did not complete the trip as originally planned. Very dissatisfied☹️
Everything was good; they still provided a sandwich snack. Good crew
Really impressed with the Airline and much with the Crew. The crew was amazingggg, changed seats very easily, provided a lot of snacks on demand, the plane is nice and clean, the menu is well presented; unfortunately, the food is not fantastic, but it's not bad either but nothing to rave about. I am still rating it as excellent because I loved everything else; food improvement will be great!
My flight was delayed by 8 hours I arrived at airport 4hrs earlier but to see if they can reroute me to get my connecting flt to Hong Kong. They auto rebooked my flt. With no chance. Which I missed this entire reservation through kayak. My next flt they got me on was at 6 am. Misses an entire day of my trip abroad all my accommodations seat assignments were missed and missed adding my TSA precheck to my ticket as well as my vegan meal request so I didnt have meals on any of the flight....so not a comfortable experience. Please help me with accommodations upon my return.
The legroom in economy on an A321 is wholly inadequate for a 6’3” man. Deeply dissatisfied.
The plane was dirty, the seats were torn and broken, the service was the most terrible ever, the bathroom dirty, they will not even serve water you had to request it, the meals were terrible, overall less than Zero, I will never fly Cathay Pacific again.
Despite the crew's rough day, they were all very focused and friendly. The flight was too short for a meal, so no rating on that. Re. the AA app. It still isn't ready for prime time. AA works with Cathy Pacific for international flights to LA and the Aa jump to PHX. But the AA app can't find my trip and this can be problematic with flight delays and regatings at LAX.
Was not able to board flight because boarding pass name did not match passport name and no one caught it.
Had a bad experience with crew member coming back Hong Kong to la the person next to me one of the passenger have taken video and picture of crew member the person that served meal young kid late 20' s 6 5'10 had attitude at his peak anything I asked for I don't know if it was bad day or racial I felt humiliated as people could see difference towards me I no problem with Cathy and my whole family never had one was very disappointed
I do not think there was much that could have been done to make it better. The delayed flight was due to bad weather. The turbulent patches were very unavoidable. Am simply thankful that there were no sudden and / or sharp drops during the flight. I do extend my compliments to captain Marcus I believe was his name and the rest of the crew. They all did an excellent job. My only question is whether I get a refund since the seats I had chosen and paid for were reassigned.
The employees are very nice and good. The delay due to the aircraft is not a good thing. Planning for such problems should be an easy task.
Didn’t happe- would have missed connection so we rebooked
The airplane I love and I love I came back safe thank you American airlines
Ninth consecutive American flight I have been on that was delayed
Efficiency of supporting mechanical teams who changed a wheel on airplane in minutes. So no delay, and pilot made up the lost minutes in flight. Comfortable seat.
We had multiple delays and a medical incident during the flight. We barely got a glass of water during the over 4 hours we were on the plane. Somehow first class got all of their service. It would be nice if all of your paying customers got the service they paid for.
Horrible experience, delays after delays. A flight that should arrive 11:50pm just landed past 1 am, and another 30min waiting for the baggage to come out. Very disappointing.
Two hours delay, probably one hour because they didn’t bring catering and they had to bring water in board. There a change of aircraft. But delays galore at CLT so it must be a CLT and/or AA operation issue. The 1 hr additional delays because nobody could bring 2 packs of water sooner is probably the best example of this airline operates
Our flight was repeatedly delayed for maintenance problems: scheduled for 9.30am, eventually delayed to 7pm! Very very inconvenient! AA should have provided a substitute plane much earlier.. On the other hand, Customer Service crew in Charlotte helped us to reach NY (LGA) by late afternoon. Thank you Patricia!! The actual flight was quick and very comfortable. As always a. excellent, professional crew. [no food on a a short hop).
The flight was peaceful, just s slight turbulence, pilots and crews were all nice and made a great job! Arrived safely in the Philippines. Thank you ya’ll!
Flight left on time. Captain provided relevant announcements. We had to wait 45 minutes to desembark due to the ramp closed because of lightening.
