Food was great!
Drinks took a while to receive after takeoff.
Landed safely. The stewardess was very nice and engaging.
My plane took off late from Wichita, and missed departure to LA in Denver by five minutes. Despite their being several of us, they didn't hold the plane. It's 7:39 before I'm guaranteed a make up flight because I'm told by customer service that united flies fewer flights during holidays periods despite being the busiest season of the year. United did nothing to make up for the night with family they have taken from me on vacation.
No snack, one cup of beverage and no movies without paying.
Ride was bumpy
Repairs caused a long delay, they kept us informed but it was a hurry up and wait forever
The new flight procedures informational film at the beginning of the flight (BA/Comic Relief)
The flight was to Heathrow which was not prepared to accept us at all. We waited 45 minutes in passport control. I expect BA to make sure the port of destination is prepared to receive its passengers
excellent, efficient, clean, professional
partnering with American Airlines is a crime and an offense.
Crew was very friendly and helpful when needed. Excellent choice of movies/entertainment (for my personal taste). Overall a pleasant, smooth 7 hour flight.
Food was as decent as an airline meal can get. Seats were as comfortable as an economy class seat can get.
Got us (but not our bags) to Seattle. Wanted ro charge for water--are you kidding me??
Abysmally awful customer service--way beyond rude and not at all helpful.
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