Pros: "The (I think Ft. Lauderdale based) flight attendants were incredible. We were enjoying our time so much, I wasn't sure I wanted to get off the plane - and our destination was Eleuthera, Bahamas!"
Cons: "Nothing honestly."
Cons: "Late taking off. Late arriving. Tiny plane, no entertainment system, took everyone's carryon. Had to wait to get carryon back."
Pros: "Fast boarding and off boarding"
Cons: "Crew wasn’t as attentive. While my first flight (I had a layover) seemed extra attention and care was put into the cleanliness and order due to Covid, second flight seemed to be a little overcrowded."
Cons: "Seats could have been more comfortable. No space. Food made me sick."
Cons: "Everything was fine... I should have packed a snack because I’m always hungry! Will travel Delta again!"
Pros: "Flight attendant coughed in my face twice without covering her mouth while I was seated and she was passing out drinks and snacks"
Pros: "I apreciated how well informed he captain kept us. There were several delays but she communicated freely and helped us to feel safe."
Pros: "There was plenty of space under the seat in front of me for my personal items."
Cons: "There was an issue with a part on the plane so the flight was delayed so it could get fixed before takeoff. That is not a big deal, I'd rather it be safe than on time. But the way crew and staff handled it was pretty unprofessional. No one seemed to know what was going on or what to do."
Cons: "Best option across the pond, amazing upgrade prices"
Pros: "Inflight entertainment was great. Movies, games, moving map. Best I’ve ever seen in main cabin for free."
Cons: "The seating was too cramped. It’s extremely uncomfortable. Seems tighter both on knees and elbows."
Pros: "The crew was great and also the snacks."
Pros: "Quick Boarding Awesome staff"
Cons: "We were late getting into ATL."
Cons: "Plane too small to have any on board entertainment"
Pros: "Great service!"
Pros: "It was on time"
Cons: "Plane too cold."
Pros: "Quick boarding, great seats and everything went on schedule."
Pros: "The fact that I was so relaxed."
Cons: "The food"
Pros: "We were deplained twice from two different plains going to LGA. We are now booked on a third plain going to JFK. Hope we can get home. I have a surgical appointment tomorrow."
Cons: "We bought First Class tickets. But we were downgraded How do you think we should feel ? We have been in Charlotte since 9:30 AM It is now 6:45 PM Should we use the train to go home?"
Cons: "Online check in didn’t work. Called Delta 800# and rep said I needed to wait till I got to airport. Airport rep said I needed to use the KLM flight number, not the Delta number.W"
Pros: "Nicest staff"
Cons: "Nothing at all"
Pros: "El cumplimiento de vuelos"
Pros: "The pilot and the stewardess were very polite."
Cons: "Standing on line,it was slow cause only 1 person was help people check in. It would been better if everyone could check in with the kiosk machines. After half an hour than another person came to help. TSA move more fast cause so many people were working."
Pros: "The flight & landing were smooth, and we arrived a few minutes early."
Cons: "The entertainment system & WiFi were out. Wasn’t able to charge my phone either as the outlets weren’t functioning properly."
Pros: "They did take care of the situation in a timely manner and switched my flight were I made it in my time line . Switched to American from Atl. to Houston"
Cons: "Was informed the flight delay due to equipment ,"
Pros: "in Charlotte"
Cons: "delay on flight"
Pros: "The crew was extremely nice and helpful."
Cons: "Small crowded aircraft with minimal overhead storage. The seat pitch was so limited my knees were against the seat in front of me. The tray table couldn’t be lowered completely. Small child behind me kicked my seat during the entire fight."
Pros: "Crew was friendly and efficient"
Cons: "Very minimal legroom. Screaming children behind me kicking my seat during flight"
Pros: "Leo was friendly and helpful, a wonderful presence on the flight."
Cons: "Multiple delays in Atlanta"
Pros: "Nothing other than it was over quickly."
Cons: "Seat did not recline at all."
Pros: "I love being on a smaller plane/jet! Boarding was painless and I had no problems with my two small bags. Due to a mix-up in seating, I had both seats to myself! We even got in will before the scheduled time! De-boarding took far less time than "regular" plane/jet!!!"
Pros: "Leg room was descent"
Cons: "Excessive delays. Was scheduled to leave CLT at 3:21 PM, then rescheduled to depart at 423; then waited on the tarmac to take off for about 45 mins total; didn't arrive in NYC until around 718 PM; very long day with Delta Airlines."
Cons: "The flight was delayed for boarding, then delayed for take-off, then circled LaGuardia for an hour, diverted to JFK. They indicated weather, but JFK is 9.6 miles away... so weather really??!!"
Pros: "The crew was personable and kept us informed regarding the trip. The Flight Attendant was very attentive and went above duty to ensure our comfort."
Cons: "I didn't t like the overall design of the plane - it was small."
Pros: "Flight attendant was excellent and pilots did a great job with weather"
Cons: "Delayed multiple times. I have been traveling 13 hours and am still not in London."
Pros: "Having status. Always on time. They run their schedules like European trains."
Pros: "The customer service of the middle aged White frmale FA"
Cons: "The seats were small"
Cons: "lost mom's glasses"
Pros: "The crew & pilot were awesome. At least they provided snacks & water while we waited and kept us informed of delays the whole time."
Cons: "My flight was delayed then cancelled with no option to seek a seat on an alternative airline. I had to fly standby. Fortunately, I was able to get a seat on the 3:30 flight (my original flight was scheduled for 10:45am). When I arrived at my destination I was exhausted from spending all day in the airport!"
Pros: "There is no rating selection for not applicable under entertainment, unless your asking about watching other passengers."
Cons: "Leg room was awful, and flights left late for no reason."
Pros: "great boarding crew for an early morning flight."
Pros: "Free upgrade to Economy Plus"
Cons: "The flight was delayed an hour"
Cons: "My mother, Linda Thompson, has a progressive neuromuscular disorder, Dystonia. Along with this condition, stress can bring on non-epileptic seizures. My mother has had to endure one of these seizures due to the stress that this incident had put her through. As my mother's power of attorney, I am helping her vocalize this incident that she has experienced. The image below shows the spot where she was left, in the Atlanta airport, in her wheelchair. Delta airlines says they provide safe, accessible travel to all of their passengers. That includes providing an employee to transport physically disabled persons to and from their flights and to their shuttle. An employee accompanied my mother when she got off of her plane arriving in Atlanta from Charlotte. This employee was obligated to transport her where she needed to go. Due to her first flight being delayed, she missed her connecting flight in Atlanta, and had to stay the night until the connection could be made in the morning. They provided her with a voucher to a local hotel and a shuttle to that hotel. The employee who met her at the gate was obligated to help her get to that shuttle so she could get to her hotel in time. As many of us may know, Atlanta airport is one of the largest. You might need to take a train to get from one area to the next. It would be very difficult for my mother to walk that distance with her cane, and that is why she needed a wheelchair. The inconsiderate, selfish employee of whom needed to transport my mother to her destination was coming to the end of his shift. He attempted to hand my mother off to another employee at the desk while she was getting her voucher. Told her it was the end of his shift and he had to clock out. She told him, "You can't leave her here". Her statement, and the way she stated it, made my mother feel like she was a piece of luggage. She ignored it and let the employee take her on her way. She just wanted him to take her to her shuttle so that she could get to her hotel and rest. That did not happen. He strolled my mother along for a moment until they were out of site. They approached a gate, of which was empty, and he told her to wait here for an agent to come by. He left. She waited...and waited. No one ever came and assisted her. She was left like a piece of luggage in the middle of the Atlanta airport with no one around. My mother was treated like a bag that someone did not want to carry around anymore. This situation and the selfishness of that employee makes me think of who else could have been treated like this, or who else could be treated like this in the future. Help me spread this message so that something can be done about this issue. Delta has already been contacted, they do not care enough to do anything about it. I bet they will if this message gets heard by their potential future passengers."
Pros: "Airport staff was nice.. Boarding was good.. Flight attendants very friendly.. Smooth trip"
Cons: "Plane too small.. Nothing but one beverage given all flight"
Pros: "Staff all was good."
I didn’t like anything!! This is the worst airline. They cancelled our flight last minute. This has happened twice. Fly a different airline if possible. Copa will scam you!
I didn’t like anything!! This is the worst airline. They cancelled our flight last minute. This has happened twice. Fly a different airline if possible. Copa will scam you!
Pros: "The crew was friendly and very connected with the passenger's."
Cons: "No having entertainment individually makes it really hard when you have a hild and has to watch adult content."
Cons: "Ticket agents were friendly knowledgeable and helpful"
Pros: "Good AND polite service"
Cons: "Entertainment was awuful"
Cons: "The flight got delayed for 6 hours and we didn't get any compensation for that. The crew was not friendly"
Cons: "Although I pre-coordinated bringing my service animal on the flight, copa denied service and my family was not allowed to board the plane. Copa stated my paperwork was not acceptable to Peru. I bought tickets on Avianca and traveled with my service animal and had no issues entering Peru."
Cons: "Very bad service, delays, luggage is on a different flight. Absolutely terrible airline"
Cons: "The crew on this particular flight was not up to par with the previous KLM crew standards. From the boarding, which they started letting economy class before elderly people and Skypriority to the lack of at least a smile from the crew serving you. Copa please train your crew. After we are the client"
Cons: "Frist :Late for more than 6 hours in Miami. Second: obviously I lost my connection to Bog-Col , they give me a hotel room whithout A/C and smell like mold for that reason. Third: there is no breakfast in the hotel. Thanks for asking Kayak Bye"
Pros: "The information provided prior to the flight and online booking experience."
Cons: "Rude flight attendants Rude gate / entry attendants No tvs in the seats. I am vegetarian and was not given a vegetarian option! Very Inconsiderate of this airline."
Pros: "Flight was delayed because "they did not have a plane"....this does no make sense.... The food is always very poor ....my tray was almost half empty with the food....however the small portion of meat (just a snack) was tasty."
Cons: "This flight did not have the screens for each seat, leaving no choice to choose what to watch or to see flight info."
Pros: "Flight was on time and crew was friendly."
Cons: "Having to screen my carry-on luggage twice, at airport entrance and gate entrance, was a shocker."
Cons: "Delayed flight for around 25 to 30 minutes"
Pros: "Nice wide seat."
Cons: "Seats didn’t recline much at all. Food only so so."
Pros: "Crew was helpful and efficient."
Cons: "Plane too full. Again, without the individual screens, you didn't have a choice on what to watch on a very very long flight"
Cons: "They said the flight was delayed by 2 hours but then decided to board all of a sudden. We somehow made it but still ended up missing our connecting flight. Food was pathetic with no vegetarian options. Groups of people were split up and not seated together. Complete mess!"
Pros: "Clean, courteous, respectful and comfortable!"
Cons: "Vegetarian meals were served with bread that was not fresh"
Pros: "Captain did not depart due to inclement weather and kept us informed. I felt very safe."
Pros: "Free alcohol (not just beer and wine) and decent dinner on the flight from BOS to PTY. Flights were on time and my two pieces of checked luggage made it through no problem. Crew seemed friendly."
Cons: "Airplane interior was spotlessly clean, but is a bit of a throwback (cloth seats that seemed kind of small). Don't expect entertainment screens or charging ports, although my connecting flight did have these. Depends on which plane you get, I suppose. I couldn't hear anything the pilot was saying over the loudspeaker. Hopefully they can upgrade their fleet. BTW if you have a choice of doing a really long layover at the Panama airport, don't. Crappy amenities with nothing but overpriced American fast food."
Pros: "New fleet, personal entertainment, food and drinks, carry on and one suitcase all included. Connection in Panama is smooth. Better than American, Delta and United for sure."
Cons: "The check in process at Washington Dulles was painfully slow. It seems that every passenger had special needs and none were checked in quickly."
Cons: "Need to eat better TV set"
Pros: "everything was great,"
Cons: "me Gustó que habia opción de comida vegetariana y demás de ello son muy atentos con todo. El vuelo estuvo puntual y todo el personal amable"
Pros: "Perfect flight, on time, great crew, all good. Couldn’t be better I think."
Pros: "I love movies. Food was ok."
Cons: "Captain could not find a gate."
Cons: "The food and the uncomfortable seats. Also more flight attendants should be bilingual. Tv needs more updated selection."
Cons: "They canceled it."
Pros: "The flight was safe and comfortable."
Cons: "Neither flight had individual TV screens, and a vegetarian option was not available by default-as it had been on the flight there."
Pros: "Left early and arrived very early. My exit row seat was very comfortable with terrific legroom. Crew was friendly and seemed to know their jobs very well. Once in Panama I breezed through immigration (no line) and the bags arrived very quickly."
Cons: "The dinner was just OK. Not inspiring."
Pros: "Speedy and timely checking, tasty free meals, friendly staff"
Cons: "flying from Medellin to Orlando, it will take in a direct fly 4 hours max. It took us 9 hours to get to Orlando. The waiting time in Panama was to long (4 hours, more than what it will take the whole fly if it was direct). When we land i took forever (25 min) to reach the point where we can get off from the airplane. Then it took 1 and half hour to get our suitcases."
Pros: "I was treated SO well as my flight was bumped back a day. I was given a stay at a wonderful hotel with all meals and transportstion as well. It was exquisite! Not to mention $350 reimbursement & wonderful interactions every step of the way."
Cons: "I didn't like delaying my schedule 1 day, but the positives outweighed the negatives without question."
Pros: "it was a great we had a plesant smooth ride."
Cons: "Never answered the numbers I called when I got to the airport ended up having to rent with another company"
Pros: "I have absolutely no complain about this flight or the crew, they were all diligent and helpful."
Pros: "Everything was great accept"
Cons: "NO WIFI, MAKES NO SENSE. if you love Internet access while you fly Copa isn't the airline for you."
Pros: "The crew was extremely friendly, one of the friendlier crews I've flown with lately. Lots of leg room"
Cons: "Seats comfortable, but planes are old and outdated"
Pros: "I like that my seat was comfortable and I had movies to watch"
Cons: "It was not clear on leaving the plain where to collect luggage"
Pros: "Thank you for offering food, but something's without meat would have me flying copa every time!"
Cons: "No water, zero information, and lots of wasted time."
Pros: "Nothing at all."
Cons: "I arrived at the gate 1.5 hours in advance to get my seat assigned. They had already determined that I was not going to board the plane because of overweight. Obviously, instead of taking less cargo they decided to leave 15 passengers behind. My flight was supposed to leave at 9am and it wasn't until 12pm that I got my new flight. This one was out of Panama at 18h so I ended up arriving at my final destination, PDX ,about 14 hours late. Besides waiting on the new schedule I had to argue with them for another couple of hours to get a hotel room. I made it to PDX one day later but my luggage did not make it. Of course, I couldn't make it to my office that day. To make things worse it took two hours on the phone to get to a person on Copa's the customer service only to tell me that they couldn't do anything on the phone I had to go to their office. The only inconvenience is that their closest office is in San Francisco."
Pros: "The complimentary meals and drinks as well as good custumer service"
Pros: "Definitely really good choice if you flying South and don't want to over spend, great service and boarding experience is good, would recommend"
Cons: "I wouldn't say I didn't like as much as it can be improved, just the food, but don't take me wrong the food is good"
Poor connection no information on delays
I would have liked to have been able to buy some food.
Cons: "Will never fly with WestJet again regardless of price."
Pros: "Very efficient boarding and great crew!!"
Cons: "the boarding process was chaotic. not enough time was allowed for zone 1 passengers. the plane was old. the inflight entertainment didn’t work. the crew was friendly though. there was no hot food but the cold selections were ok. i would expect a much better customer experience for business class passengers."
Pros: "The head stewardess could not do enough."
Cons: "It was 30+ mins late and they didn’t keep us updated. Missed my connection"
Pros: "The landing was perfect, in spite of snowy, icy weather"
Cons: "To be on time, delayed one hour"
Pros: "Crew accommodated seat change. All courteous and friendly staff"
Cons: "Wake people up when serving anything.. I have seen in some other airlines that one is provided with a sticker to place on your seat to show if you can or cannot be woken up"
Pros: "seat was comfortable"
Cons: "be in time guys. Please."
Cons: "Always delays with this airline, hope their service improves now they have been bought out by Air Canada. Staff need training on how to deal with their delays, rather than the "I know as much as you" answer. Their staff have always pleaded blind ignorance when disruptions occur. AVOID."
Pros: "Gavin at check in was so great!! Amazing and professional!! Great clear concise announcements!"
Cons: "The flight was full and my carry-on had to be checked due to other passengers bringing oversized carry-on. The beverage service did not occur until 10 minutes before landing. Options were limited to water only. The flight was extremely rough and the pilot slammed the plane on landing."
Cons: "Delays should be fully disclosed from the start as opposed to rolling changes and stringing customers along . WestJet should have booked us on one of the 5 earlier flights to the same or nearby airports. At a minimum we should have received vouchers for dinner as we were delayed through meal times"
Pros: "the flight was short and convenient"
Cons: "the flight was good and met our expectations"
Pros: "Not much, other than it got us to our destination about 15 minutes ahead of schedule"
Cons: "The food on WestJet is atrocious when you purchase Plus seats. If you are on a flight less than 2.5 hrs you get cookies or pretzels and poor wine. If you are on a flight over 2.5 hrs you get some hot in a box. I had an egg and bacon fajita. The fajita was like warm cardboard."
Cons: "Late departure. No a/c in plane for an hour on tarmac. People fainting"
Cons: "very poor customer service boarding and in flight."
Pros: "Flight was smooth no problems"
Cons: "Being 40 minutes late Cost to me $234.00"
Pros: "No hassle boarding and smooth flight. Courteous flight attendants."
Cons: "Wifi capability to watch movies was weak. I in fact paid for wifi on the way to Canada on June 28, but was not able to use the wifi at all. It could have been my laptops browser issue. All and all, great flight."
Pros: "Love flying with westjet as the staff are always kind and going above and beyond for the guests."
Cons: "They did not serve coffee on this flight."
Pros: "Really a pretty good trip in my opinion."
Cons: "Not too thrilled with the fact that only a couple of drinks and light snacks are free."
Pros: "I like everything"
Pros: "seated in plus, more legroom"
Cons: "30 minute delay boarding/ arrival"
Pros: "Flight crew very friendly."
Cons: "Entertainment app. is terrible, movies really old."
Pros: "Considering the winter snow storm in effect at the time of the flight, I think WestJet did well!"
Pros: "We arrived 40 minutes early. Yeah after having started our trip at 1:00 AM. Staff was great and westjet connect worked well."
Cons: "Very poor attitude of cabin crew. if they don’t want to serve the “guests” get another job."
Pros: "I really enjoyed my Canadian Vacation. Everyone was nice and being from the islands it was really a Wonderful and Cold Experience. I never dreamed I would go skiing"
Cons: "Cleaning snow off my rental. Other than that it was Amazing"
Pros: "The pilot was awesome and the crew."
Pros: "The boarding process wasn't to bad"
Cons: "The crew did not ask if we wanted a snack. I had cranberry juice and thencupnwas barely full. Crew did not ask if I wanted a snack or even offer d a snack. . Yet the people behind me was asked if they wanted a snack. Rude ."
Cons: "I was not given the prepurchased food item I ordered"
Cons: "Delayed flight and disorganized boarding in Kingston made it a bit frustrating."
Pros: "Friendly staff."
Cons: "Delays. Canadian debit card not accepted on flights even though an American debit card was."
Pros: "The crew."
Cons: "Everything else. Flight was delayed by over an hour, seats are slippery and SO uncomfortable. No food, no entertainment (flight was only an hour)."
Pros: "The professionalism of the crew and the spacious plane."
Cons: "The pilot on the Honolulu flight to Vancouver left some documents at the hotel and he had to go back to get them therefore delaying our flight to vancouver. This caused a lot of passengers connection flights delayed and rebooked to another flight later on that day. No apologies or compensation of time wasted was given. Food vouchers would have been nice. The new boarding passes provided also pushed most of us passengers back to the last seats at the back of the plane.. which was a very uncomfortable experience."
Pros: "friendly and relaxed crew, clean plane, on time"
Cons: "No entertainment center on plane"
Cons: "Very little to no leg room."
Cons: "the seats are a bit confining."
Pros: "Safe and peaceful flight"
Cons: "A little bit late"
Pros: "One of the best flights I have had. On time, Great service and excellent entertainment system. Plus seat had lots of room as well"
Pros: "I felt comfortable"
Cons: "Hearing announcements weren't clear"
Cons: "Trip from Toronto to NYC should not be so long. Between boarding getting delayed to finding a gate in NY laguardia, it was just extremely exhausting."
Pros: "Crew and ground staff exceptional !!"
Pros: "Fight left on time, crew was friendly, entertainment system worked."
Cons: "Cramped seats made worse by reclining passengers seated in front of me. Couldn't pre-order my meal even though I tried 24 hrs before ( 2 days is apparently the requirement)."
Pros: "How extremely nice the flight attendants were. They went above and beyond their scope of practice to ensure each person on the flight, felt as comfortable as possible. Thx #Nancy and #Heather"
Cons: "Did not communicate delays. Boarding was all at once without special needs people first No communication with passengers about delays at the gate."
Cons: "All was good."
Pros: "They moved me to a more comfortable seat"
Cons: "The smell in the bathroom was terrible"
Cons: "The flight comfort was very bad. The plane was extremely warm and people we beginning to feel bad. Several mentioned it and asked multiple times to have the the cabin air conditioning turned down"
Pros: "The crew was friendly and the plane was comfortable and clean."
Cons: "The flight attendants were very polite. Both of us are blind, and they told us the information we needed – how far away is the nearest exit row. Otherwise they treated us like everyone else!"
Cons: "Flight was delayed for no apparent reason."
Pros: "Flight was delayed, and unclear why."
Pros: "Pleasant flight crew!!"
Pros: "Lots of legroom with good complimentary foods and drinks."
Cons: "Overhead speakers in he plane weren’t very loud."
Cons: "Overall terrible experience, flight attendant was extremely rude when i asked if they were offering sparkiling wine. Flight was delayed due to overbooking on american. Turbulence was horrible the entire flight. The in flight entertainment was unavailable for some reason."
Pros: "A little late"
Cons: "No food or entertainment"
Pros: "Only one screaming kid. I was allowed to move to another seat"
Cons: "Food was good. Crew nice"
Pros: "Great crew again, basic aircraft but comfortable economy seats."
Pros: "See above"
Cons: "See above"
Pros: "Amazing and comfortable"
Cons: "We left a little late."
Pros: "I liked the entertainment. Seats were ultimately uncomfortable. Not helped by the backs being loose."
Cons: "Had terrible seats with no reclines and near the bathroom. They charge extra for better seats, they should offer something in return for below average seats."
Pros: "Legroom was great!"
Cons: "Yes Old planes again. No charging ports no entertainment. The crew was nice but the whole experience of this trip was awful."
Pros: "The help on getting on the plane and the pleasant staff on the flight"
Cons: "The food"
Pros: "Easy checking with great Customer Care. Made my trip enjoyable. Will use again in July..."
Cons: "My husband had booked seats together for us and then got bumped sitting rows away from each other, bumped again sitting closer which we were then able to sit together as the seat next to mine was empty, cramped with very little leg room and I’m only 5’1 the poor guy sitting behind me was 6’11 and asked me to warn him if I put my seat back, I felt so bad for him thAt I didn’t which meant I couldn’t get comfortable to sleep, long night."
Pros: "On time departure & arrival."
Cons: "My checked bag, which l paid $25.00 for, didn’t make it on the flight to Pittsburgh. It got there on another flight at 7:30 pm Monday night but no one from American Airlines did anything about trying to get it to me until 11:30 pm. As a result, while l stayed at a hotel only 30 miles from the airport, my bag wasn’t delivered until 2:00 am on Tues, more than 8 hours after l got there. And their website for supposedly checking on lost luggage, aa.com/bag status, is next to useless. It gives no useful information. Use the 800 # but state you want to talk with a human when answering the questions in their phone tree. I’ve had other experiences on AA over the last few years that lead me to question their commitment to customer service. I’ll be avoiding American Airlines as a travel option where other alternatives are available."
Pros: "Smooth ride and free wine"
Pros: "Terrible delay in plane on tarmac. Just nasty"
Pros: "The plane was newer, drinks are available. Seat only reclines half an inch or so so get ready for that."
Cons: "Crew on aa is the worst bunch of entitled fools, almost as horrendous as united."
Pros: "Timely and comfortable flight!"
Pros: "The flight personnel was upbeat and friendly and we were on time. I was very glad I made the connection"
Cons: "That we were not offered even water. I was very thirsty from my run from gates B 13 to Gate E25"
Pros: "I liked the entertainment, crew was very nice, I had no problems when boarding and dinner was fine."
Cons: "Breakfast was lacking, I did not enjoy anything I was given. A hot breakfast would be very nice or even bread with butter would have been a nice option."
Cons: "Food was mediocre, portions were extremely small, breakfast seriously they should stop serving that muffin with yogurt."
Cons: "Boarding was delayed 30 minutes, with no explanation. Upon arrival, another airplane was in our gate, resulting in an additional 30 minute wait, buckled in my seat on the tarmac."
Pros: "Sat in the exit, very nice and comfortable Crew was very well dressed and polite"
Cons: "Boarding was very disorganized Flight was almost an hour late After getting on the plane, there was at least another 20 minute delay"
Pros: "Comfortable seats. Quick boarding. No delays."
Cons: "Again flights attendants were a bit dry."
Pros: "Expected turbulence and crew was honest about it and even changed the flight path to Logan to avoid it. It was bumpy but not that bad. free soft drinks and cookies :)"
Pros: "once i was allowed to board the flight attendants were kind and apologetic"
Cons: "they overbooked the flight. when I asked for clarification about what I should expect, people at the gate were rude for without provocation. They told me I had no seat and were unapologetic about their mistake. when they, at the last minute, said there was room, they assigned me a seat that was already taken."
Pros: "I was welcomed and make right at home"
Cons: "Did not like having to stay overnight in Charlotte but weather can do that to a traveler."
Cons: "I lost this flight! They were supposed to give me a hotel and a flight the next morning, but I couldn't be late so I had to manage myself and pay a lot more to travel with a taxi to Greenville !!!"
Cons: "There was no one at the gate to keep us updated about the flight delay"
Cons: "We sat on the plane for over 2 hours before takeoff. We were offered no competition other than a quick appology from the pilot."
Pros: "Things went ok"
Cons: "The plane was old"
Pros: "The movie screen was not working but fortunately no one was sitting next to me so I could move over a seat."
Cons: "I would have liked a second cup of coffee as the coffee was better than most airplane coffee. No one appeared with refills, however."
Pros: "Other passengers trying to make light of hectic situation."
Cons: "Delayed because crew was not able to get to the gate in time. Once they arrived they got things moving but passengers were already flustered and the airline stewards also seemed flustered, their attempts and multiple announcements to move people faster did not help and actually made things move slower..."
Cons: "Airline didn't take customs for an international flight into account when scheduling the flight. We had to wait over an hour for "customs" to attend to the arriving flight."
Pros: "Landed safely."
Cons: "100 degree plans before taking off for mechanical reasons. Upon arrival it looked like a refugee camp in baggage claim area. A bunch of bags unclaimed scattered about. The screen said carousel 12 and confirmed it with local reps and then after waiting for a while some passenger says "if you're coming from Charlotte the bags are at 11, that's where I found mine". The miracle of flight is a miracle. I rarely complain but more often than not when flying domestically I realize how stretched the airlines are."
Cons: "Arrived in Charlotte and tried to get on an earlier flight to Richmond. Was willing to pay a change fee. Even though there were empty seats, I was told that change fee was unavailable for my reservation. I talked to 3 different people on the phone and was given 3 different reasons as to why. 3 different gate people also said there was nothing they could do and there were no supervisors to help. Another person at the counter (who I believe was a supervisor) was able to override and get me on the 2nd (of 3 flights with empty seats)."
Pros: "Crew was awesome and attentive. Smooth flight and clean."
Pros: "The entire crew pre-boarding and in flight were extremely friendly and nice and seemed to have a good raport with each other. The last time I flew, I took Frontier from LGA to Denver and the staff on Frontier's flight were very rude and dismissive towards passengers. It was so refreshing to fly American Airlines and be greeted with warmth and professionalism by the staff!"
Cons: "The only downside to the flight was the lack of music/tv."
Service Manager was excellent. More informative instructions about status
All staff seemed harried! For the first time the meal was subpar! Clearly the airline is stressed and it shows
Check in baggage lady had a horrible attitude. Was not helpful at all.
Cons: "Flight was delayed, crew in general was disorganized, most usb charging ports weren’t working, touchscreen is very outdated"
Pros: "Crew were great..."
Cons: "Food was very poor. Entertainment was awful"
Pros: "The crew was pleasant and helpful"
Cons: "No free snacks just drinks! Its a four hr flight. We left late due to slow boarding and they were slow to load baggage. The legroom is just too small for a flight over 2 hrs"
Pros: "Very little. The staff is polite but they have no information and really are not empowered they solve any problems"
Cons: "The flight was delayed over an hour taking off due to final checks and luggage. In sprite of the pilot announcing smooth sky’s we had terbulence and seatbelts on for 60% of the flight. And when we arrived the luggage of at least 15 passengers, including mine, did not arrive. After waiting 45 minutes at the carousel for the luggage and another 35 at the priority desk I was informed that the luggage was not coming on the next flight but the next day. They apparently had run out of overnight bags so I had to buy a toothbrush and a t-shirt at the airport to sleep in. Now normally I would pack a carry on with the basic essentials for such a situation but this was a direct fight with 3 follow flights to the same destination..... I have no idea who votes for Air Canada or how many votes it takes to win the awards they keep claiming but there is something wrong..."
Pros: "Staff were friendly and helpful."
Cons: "Movie selection was limited although I found one in the lot that I thoroughly enjoyed. As always with Air Canada, you only get the most basic snacks and everything else is extra."
Pros: "Great service from flight attendants. Flight was smooth once airborne"
Cons: "Delayed Flight Seats seemed very small for an Air Canada Plane"
Pros: "Not enough food or options"
Cons: "Plane was cramp, no inflight refreshments offered other than beverage. No entertainment available on flight."
Cons: "Changed our Cleveland departure >3.5 hours EARLIER so we didn’t go on AirCanada. Booked great flights on Delta!!"
Pros: "Service was efficient and pleasant. Complementary drinks and snacks were served. This was a nice surprise!"
Pros: "Everything I will definately be back"
Cons: "With basically all my flights on Air Canada, there were significant delays. The delays on this flight caused me to almost miss my connection. I had to run full speed to make it to the next flight, and the attendants on this flight were very terse announcing as we were landing "Do not ask us about your connections; we have no information. Do not ask us about your luggage; we have no information" With other airlines in the past, if I have had a flight delayed by an hour, the attendants have announced where I should be headed for my connection, or have called ahead to the connecting flight (if within the same airline" and asked them to wait for us. I didn't feel that AC did anything to help make up for the fact that my flights were so late. Almost ally other AC flights on this trip we're also delayed."
Pros: "Overall good flight in terms of smoothness, safety, timeliness, etc."
Cons: "No enrertsinment without downloading google app for phone or pad. Short announcement about this made shortly before flight and we did not react in time to do it. Thought I would read but overhead lights broken; complained three times before fixed."
Pros: "Friendly staff, decent food"
Cons: "Premium Economy seats didn't have leg rests"
Pros: "Since it was very hard to sleep in the airport due to issues caused by air canada, I slept almost the entire flight."
Cons: "Several hours late due to repairs, despite the plane originating from Air Canada's hub. Seems they should have had a spare available to not delay us the several hours that they did. As I live 2 hours from the airport, it was not until I got there to check in that I was aware of the delay."
Pros: "The flight was quick. Great crew."
Cons: "My flight out of CLT was delayed but I was still able to catch my connection in Toronto so it all worked out."
Pros: "Direct to Toronto"
Cons: "Too many to list"
Pros: "The crew were helpful and professional."
Cons: "The options for movies and music for the inflight entertainment were not that good. The AirCanada app for mobile devices was not as user-friendly as I expected it to be."
Cons: "Delayed 2 hours and the flight was very noisy and the plane was badly maintained"
Pros: "Plane was clean and entertainment was great. Crew was good."
Cons: "Boarding process has more than 50 people in line to attend all flights and I almost loose mine. Need to run to the gate because of lack of organization."
Pros: "The flight attendant helped me find my gate which wad nice seeing I didn't have a long layover."
Cons: "There was no entertainment, flight was delayed, in the back row so couldn't recline seat, sat right next to bathroom, and the only attendant was busy all it took a long time to get her attention."
Pros: "There wasn't anything outstanding about this flight that would cause me to write about"
Cons: "No food was provided unless you paid for it. There should be an option. Not wanting to pay for food shouldnt mean no food at all."
Cons: "I was near the back of the plane and by the time the food cart came by, a lot of the items were sold out."
Pros: "Alles goed"
Pros: "Friendly crew. Great gentle landing (so accustomed to being jolted in my seat on some other airlines when wheels touch down)."
Cons: "Tray was broken and wobbly. Some sort of yogurt or something had dried on the back of the seat and seat did not look very clean."
Cons: "Had to pay for seat assignments when reservation made or no seat reservations. Not true on all airlines. Delta let us pick seats for free when the reservation was made. Husband had wanted a window seat and ended up with a middle seat. No free snacks just drinks"
Cons: "Flight delayed 2 1/2 hours, plane A/C not working. Waited for another plane. They tried to fix the first plane but they just delayed getting another plane."
Cons: "No leg room Seats uncomfortable"
Pros: "the flight attendant was VERY friendly and helpful. we had her on another flight as well and were very impressed."
Cons: "the flight was delayed, and there was so much confusion as to the departure gate at the airport. it kept switching and airline reps were not helpful or friendly on the matter. it was a huge mess"
Cons: "No entertainment unless you rented one of their iPads"
Pros: "service on craft was exccellent, friendly, enough time for the travel too."
Cons: "stupid automatic kiosk, they force us to take it even it wont work because of my name is too long. Have to wait in line and get bypass when using kiosk. Damn it we are in 2016, can you have smarter computer? I mean, I don't have a first name with 1,500 characters in it, when you FORCE us to take it, can it be useful one time?. And, the check-in was terrible improvising."
Pros: "The food on Air Canada is horrendous. Bring your own food! The crew was very nice."
Cons: "The Montreal airport is a zoo. I hoped it would be better than other places because it's smaller, but it wasn't. And I didn't fill out the correct customs form. The crew said that we should request a form from the USA if we were Americans, so I did. I have filled out that form many times, so I felt fine--until I got into the Customs area of the airport and learned that I needed to fill out a Canadian form too. So I had to do that before picking up my luggage. You would think that an Air Canada crew would know which forms I had to fill out and give them to me or at least ask questions so that I could be prepared when I went into the incredibly complicated maze to go through customs."
Pros: "The flight was on time"
Cons: "This was an overnight flight and we had our seats changed to the back row without being told. The seats would not recline and when the seats in front of us reclined for the entire flight, the screen and chair were about a foot from our faces. This was hands down the worst flight I have ever had. The flight crew Wulf not move us as the flight was full, and despite there being more than half of the first class seats available, they would not let us sit there. I will likely not fly air canada again given this experience."
Pros: "the plane crew were pleasant and kept us posted as to what was happening and causing us to be even later to leave."
Cons: "The staff on the ground were disorganized, uninformed, frazzled, dismissive and boarded us 1 hour late with no updates on why we were not boarding on time. Our flight was just sitting there on the ground. when people asked they blew us off. we were also crowded into the last, very narrow, terminal area in the Toronto airport (F89-F99 area). Too many flights departing at the same time, created limited space to sit/stand. One passenger pasted out, and had a seizure upon hitting the floor face first, because of the stuffed space, and lack of air movement and available seats. They did have a fan in the area but it didnt do much to circulate air. Once we boarded an hour late, the ground crew were nowhere to be found. We waited 30min on the plane for crew to board our luggage. We were told they left the area to work somewhere else, and would be back soon. Ugh! I would not fly Air Canada again, esp through Toronto again."
Pros: "Crew was fairly friendly and a little hands off. Food was the best I've had flying abroad thus far. Seats were okay. Was in economy so I can't expect too much but I would love if there was a little more room especially for people stuck in middle seats. Seats were fairly comfortable. There was a lot more leg room than I have before which made the 10+hr flight better!"
Cons: "Boarding didn't go well for me as I almost missed my flight due to delays (but that didn't make me feel upset towards Air Canada, just bad circumstances that I had to be honest about). Crew was fairly friendly - a little hands off (which is good) but I wasn't wowed by them. Wasn't a lot of movie options. I realize you can't get a TON but a few more current movies would have been nice."
Pros: "We got to our destination safely and on time."
Cons: "No entertainment system. Seriously? No TVs for an international flight?? They should at least tell you that in advance so you can download movies and bring your chargers. We didn't get drink service until about 2 hours into the flight. Terrible. Food was boring and bad. Finally- we had to pay for wine and beer. On a $1000 flight? I have traveled internationally at least 15 times and this was by far the worst flight yet."
Pros: "Got to the airport at the same time as my son, he got on and I didn't. They said the flight was closed by the time i checked in."
Pros: "the flight actually went"
Cons: "our gate was switched and then there were no updates until after the original boarding time passed"
Cons: "Even though we checked in early, and had a three hour layover, they managed to delay our bags. It will be also 36 hours until we have them."
Pros: "The flight attendants were awesome. Specifically the black lady with short hair, I don't remember her name but she was fantastic and super down to earth."
Pros: "I liked the service. I dont like flying much but the stewdardes made me feel comfortable so it was a good flight"
Pros: "I like that they let us board the flight because we had some issues getting to the airport."
Cons: "There wasn't anything I didn't like."
Cons: "Seating for Econamy patron flyers has become disgustingly so close together that knees of person behind me kept jabbing me in my back. When person in front tilted his seat back I really felt cramped and felt like a sardine. I am not a tall person. I do have short legs. Maybe airlines should hereafter ban tilting the seats back."
Cons: "Without notice, flight was delayed more than 3 hours."
Pros: "Staff friendly. Food and drinks good. Good variety of entertainment"
Cons: "Limited leg room"