All good- I love BA and the professionalism of the crew and pilots.
Sorting on line would have been appreciated Onward information on flights missed No ability to get seating arranged before we got to gate Very unfriendly at gate
I booked the flight with Finnair, which made the arrangements for downloading a boarding pass unnecessarily complicated. I wouldn't do that again. Instead I'd book direct with AA.
Had a nice flight to London on BA will fly with them again in the future
Helpful steward. Allowed me to move to some empty seats and I was able to get some sleep. He also had milk for my tea. Americans don’t realise that cream or half and half ruin tea.
Very rude hostess. She embarrassed me in front of others. I went to sit after taking off in a different sit in the same economic cabin. Was the area where doors are. She come to me very laud and said: go back to your sit those sit are more expensive.wow! No diplomacy. Flight was super full except 3 of those sit. The only person in that row later during the flight occupied all sit laying down!. Once more disappointed at American Airlines. Early flight they lost my luggages for 4 days. Never refund money for replacement for some of essential items purchased..when I booked the flight I thought was Finlandair. I
Food was pretty poor - bland, tasteless. Drinks offerings were very limited also.
Excellent service and always our preferred choice of airline. Was surprised we had to pay for soft drinks though. Other wise great airline and customer service!
The entertainment offerings were not as good as I would have expected, but the service was very good, the crew helpful, and the flight on time! A very pleasant experience overall.
The staff were helpful and polite, seat was comfortable, plan was clean.
The flight was significantly delayed. The inbound flight from EWR was delayed departing because of mechanical problems. My original departure from CLT was 5:28 pm but due to the delay of the inbound flight, after arrival, deplaning, cleaning, boarding, we did not push back from the gate until 9:00 pm. Once in the air, the flight was smooth and what was originally supposed to be an arrival in ORD at 7:30 pm local time turned out to be 9:35 pm.
My bags were misplaced!!! Im in a foreign country with no bags
Bad food, bad service, cold cabin with no additional blankets when asked for (they told me they don’t provide additional blankets). I’m a frequent traveler and this is one of the worst companies I traveled with (by the way I thought that I booked my ticket with Lufthansa but I didn’t see that the flights were handled by United).
Flight is clean and ontime. Crew is friendly. Snack can be better and the internet connection is poor
United airlines, mediocre at best. No issues , nothing great . Worked for me
Short and everyone communicated with me about the changes every step of the way.
The boarding process was delayed and the miscommunication of what seats are broken
After the morning frenzy of 35 min wait through CLT security at 4;30 AM, it was nice to have a smooth pleasant boarding experience. This 6:30 AM flight was not full. We were able to get seated swiftly and took off promptly. Nice touch they distributed the old fashioned headsets with 8 mm jacks. Snacks were decent and arrival was uneventful.
Flight from CLT to DUS via MUC ticketed by United Airlines and operated by Lufthansa. 2nd leg of flight from MUC to DUS was cancelled and no notification provided. At check in , Lufthansa agents at airport were unable to locate record and wanted us to contact United Airlines directly.
Boarding went well, staff was friendly. Food was not goods at all. I had ordered vegan meal. The seat I picked didn’t have storage area in the front and so had to put my small back pack at the top.my flight to Bangalore from Munich, the tv was broken so I got complimentary wifi which never worked. Food there too wasn’t good. I had paid extra for the seats. The only good thing is that the fact we have a flight direct from Charlotte to Bangalore with one stop in Munich!
Flight was delayed an no one cares, or try to help passengers to get the conexión.
The trip was smooth but the crew were very abrupt, snatching things before finished and being quite snappy when asked questions.
Missed this flight due to the first AA flight delay
Our flight was delayed 2.5 hrs due to plane being too hot! After 1.5 hrs, airline decided to use another plane but had to wait for gate, baggage transfer & beverage transfer. Anyone could tell after first half hour that another plane was required and although did not affect us many would miss connecting flights at Heathrow. I have found the stewards are not the friendliest in the industry and the food is questionable, even as I like airplane food normally, the best of the 2 flights was the yogurt & granola for breakfast.
Terrible boarding , Business class seats are sub standard. As usual crew will miss your food too
Just get Economy Plus for international flights, so worth it the extra room, bigger seats…
The return trip was a customer service disaster. American Airlines needs an overhaul of how they treat their customers.
It was my fault choosing the seat nearest the entrance but it was ok.
I was placed in a seat assignment that I was unable to change prior to the boarding day. I showed up hours before boarding and prior to boarding I asked if I could be moved to sit next to my children. Without even looking or checking, I was immediately told that it was not possible to move anyone. I went ahead and waited until boarding at which time I sat down next to my children anyways. When the passenger that was supposed to be sitting next to my children showed up, he was very understanding, and immediately asked me if I was sitting next to family, to which I replied “yes,” after which he said “it’s okay” to let me know that I can continue sitting in his seat, while he takes my seat. However, in a very contrasting and rude manner, the very person that I asked earlier, if I could be moved, that was sitting at the gate prior to boarding the airplane, showed up across the other side of the aisle, and started screaming across the airplane, where everyone could hear, to have me move out of the seat I was currently sat in, or else she would remove me from the plane, during which time the other passenger told her (the American Airlines worker in charge) that it was okay, and he doesn’t mind that I was in his seat, making her aware that I was next to family, which is where I belonged. There was no complaint at any given time by anyone, including the passenger whose seat I was in, but my safety and my children’s safety was now in danger because of an American Airlines worker, that has no regard to her surroundings or the situation that she was actually facing. The importance and clarity that was predominant in her mind, was for me not to sit in any other seat, other than the one that I was assigned, not next to my children, even though the flight was booked for all of us at the same time. I understand it isn’t always possible to make certain seat assignments together, but when a passenger with the assigned seat next to my family is OK with me switching out with him, I would think the American Airlines worker in charge should not care, unless she considered a threat, but if I was a threat, I should have been removed from the airplane at the first sign. I was aggressive, I never raised my voice, but I did for a few seconds delay, my calculated response when I was asked to move. The passengers surrounding us were in awe of the way that the American Airlines worker in charge handled this situation, and pointed out that many other passengers in that very same airplane, just prior to our “event” had switched out their seats assigned, but I was singled out, possibly because I had requested this prior to boarding the plane. This made me wonder what kind of company American Airlines really is, and has since altered my newfound opinion of this company as a recent. I am very disappointed with American Airlines due to this event that has happened during boarding and prior to flying out on a trip I booked for my daughter that just turned 16 years of age, and her first time flying at the age of emancipation with her father.
On time flight , great service from crew , comfortable and enjoyable
The food on the flight was of marginal quality. Small bits of chicken, instant mashed potatoes and some carrots. The rolls were very dry, nearly inedible. The seats were quite small and didn’t allow for any shifting of position during the flight. There was limited leg room.0
The seats are so small that you can barely move at all. Don't try to eat with utensils in your seat either - you will elbow your neighbor in the face. Miserably small and I swear they are shrinking every time I fly. Food was meh (per usual), but at least there is free alcohol on an overseas flight. Doesn't make up for sitting in a torture chamber while hurtling through the air with hundreds of fussy people, but it's something. Entertainment options (movies, shows) are okay, nothing special, but at least there are screens, because most of the seats in these large planes do not have adjustable lighting - or air control - that you can get to, it's too high to reach - which makes reading impossible. Zero stars, AA.
It was fortunate that the flight arrived in London in accordance with schedule, and the luggage was promptly transferred to the luggage carousel. However, I find it concerning that even minor issues in economy cabins are prevalent within the industry. American Airlines, in particular, appears to have the least legroom and feels more crowded due to the proximity of neighboring passengers. Additionally, the crew’s adherence to protocol is inconsistent. While they may enforce certain rules set by the FAA on a select few individuals, they often overlook numerous violations, such as failing to reset seat recline during landing.
Check in needed to be in person, not nice. Also I won’t do connections in Charlotte again because you need to go through security again and short connections become a problem
I liked the comfort of the plane. It was unexpected from past experiences.
Chair is very high. Your feet cannot touch the ground for 8 hours flight. It was a nightmare. Food was bad.
Paid for my seat 4 months ago. Did not pay the extra for specific seat assignment ( never have and never was a problem). Could not electronically check in (found out it was due to overbooking and that unassigned seats get bumped first - never happened to me before). Luckily, did make the flight. Very stressful - would have been extremely disruptive for my travel plans. UK Visa - never notified by Kayak or BA that a visa was required. Had to spend 15 minutes to download and complete app at the flight counter and pay $25, and was told they would let me know in 3 days if I would get it (flight landing in 10 hours from when I completed app). Luckily, visa was approved before landing. Unnecessary stress created here. Food - main meal, curry chicken barely palatable with unrecognizable vegetable. Desert cup, cheesecake, also barely palatable. Salad cup was good. Small water offered only 3 times (before main meal, at main meal, at morning snack) - not nearly enough for long flight.
The staff on our flight from Charlotte to Boston were very friendly.
A friendlier and more helpful crew would have been much better.
Tampa to Charlotte - very upset that the orig flight from Tampa to Charlotte was delayed because they couldn’t refuel properly so we missed our connection. Not at all happy about how American handled it. Very inadequate amount for meals ($12 per person for a meal???) and the guy (Kelvin) acted as though he was doing us a favor providing extra vouchers for breakfast when, in reality, he simply duplicated the dinner ones so we would be on our way - very dishonest and poor customer service. (By the way, his gum chewing and body language was very rude) We arrived our final destination more than 24 hours later. Very bad business. Charlotte to Madrid - although the flight we finally got on was 24 hours later than scheduled, the actual flight was comfortable and pleasant. The movie choices could have been better. Madrid to Sevilla - The food was good but basically thrown at you with a don’t bother me attitude. The plane itself was quite dirty!
My luggage was lost at the airport but American Airlines contacted me and got it to me the next day.
All the above categories was great. Seats entirely too cramped.
I like American Airlines and their safety record. They provide quality service and a feel safe enough to prefer American Airlines over other carriers even if I have to pay a little more.
We paid for Business Class seats, but system did not have us and they were not available.
Worth every penny to upgrade to BC. Treated and felt more like First Class
I don't know about the others but the flight attendant that took care of us had the absolute wrong approach "how do we dare asking for water or anything else for that matter"
A good flight back to Tampa and thankfully although we had a 90 minute delay because of thunder storms from Charlotte to bottom iof Florida, it was a prudent to avoid these for a comfortable flight as opposed to being tossed around with turbulence.
Flight was good but seat in 12D was not comfortable, better on the Airbus 321 from Tampa to Charlotte. No breakfast was served before landing in zLonfon only a coffee and orange juice.
Economy extremely cramped. Dinner was not good. Breakfast was quite good. Crew was excellent.
Yogurt only for the last meal was not what I could eat. choice of a croissant or other item would be preferred. It's a busy time, though, so i understand.
