Plastic cups for champagne is so tacky, first class should be better than that!
Not happy with seat assignments. We got the last seats . Too noisy
You should be less stingy with the free snacks. This was a 4+-hour flight that already started 90 minutes late. I was allowed one snack choice. I picked almonds and was given a 0.5-oz bag. Really? You couldn’t have given me 2 bags when they’re that small? Or let me choose two different snacks? For such a long flight! Because the flight was bumpy, there was only one snack service, about 2 hours into the flight. That’s fine - you can’t control the weather - but knowing that the normal 2 services was reduced to just 1 - AND that we had left Atlanta 90 minutes late — all the more reason to be more generous with snacks! Frankly, your snacks should be bigger portions anyway. I felt like your airline was being incredibly stingy.
Pros: "flight time is so confusing"
Cons: "It was the most mediocre flight I've taken in a long time. And I still had to pay $100 for an exit row instead of a regular seat. Really? $100 for no recline, no underseat storage, and nothing more than cliff bars and goldfish crackers? Delta.... You can do way better"
Cons: "We were delayed by 2 hours because of storms in Atlanta. The crew was awesome with updates but it made for a long day."
Pros: "Due to COVID 19 we got a 737-800 on a route that usually boasts nothing better than a 717 so everything about this flight was superior to normal runs."
Cons: "I wish DL could find a way to better manage food and drinks during the COVID 19 restrictive era."
Pros: "The crew did a great job and I enjoyed the movies."
Cons: "The boarding crew wasn’t friendly"
Cons: "Delays both in DETROIT and a huge delay in Shanghai."
Cons: "Service and crew at JFK was horrible! Worst I have ever been around. Staff could not have cared any less"
Pros: "The cabin was to warm"
Cons: "The cabin was to warm"
Pros: "Clean first class seat."
Cons: "My connecting flight, and the the flight not being delayed the night before."
Cons: "The DCA airport was having some problem. 1.5 hours late. Not very good."
Pros: "Seat was hard, not much foot space"
Cons: "My wife and Iasked for a snack, it was never delivered"
Pros: "Loved the pilot telling us a little about the flight crew and their piloting experience(Air Force) , and how he kept us abreast of flight status/timing , as well as our location at various points along the route. The crew was very very nice!"
Cons: "More leg room"
Pros: "Inflight entertainment was great. Movies, games, moving map. Best I’ve ever seen in main cabin for free."
Cons: "The seating was too cramped. It’s extremely uncomfortable. Seems tighter both on knees and elbows."
Pros: "The crew served things exactly as scheduled. They went out of their way to help passengers individually."
Cons: "The seats are a bit cramped for long international flights."
Pros: "The crew was dealing with NOVA/DC residents"
Pros: "Crew was good."
Cons: "N/A. No food was served due to turbulence which is uncontrollable."
Pros: "Even in the absolute freezing (-40F) the plane landed an hour early into Minneapolis. Was only delayed 20 minutes leaving. Crew did amazing to get the plane going."
Pros: "Boarding was smooth"
Cons: "Awful flight attendant that was rude in not passing a snack to us and then not handing a bottle of water to me when snacks were being stroked to the passengers. When asking her why she didn't provide us a snack she said that this is a plane and when the captain says we have to land that she doesn't have to pass out snacks. The interesting thing is that all the other passengers around us receive snacks and bottled water except us. When we were leaving the plane after it landed my mom had to stay behind while I went to the front of the plane a good wheelchair assistance. The same stewardess said why did your son leave you and my mother had to correct her and say that he went to the front to get wheelchair assistance. The lady was very rude and didn't know proper manners."
Pros: "The flight left on time and arrived on time, crew was pleasant and helpful."
Cons: "I am over 6 foot so comfort for me isn’t possible. It was an older aircraft so the seat monitor was of the older version but it did work and helped to pass the time while I was in my no leg room seat! I am NOT over weight! With turbulence there was only one opportunity for inflight beverage service."
Pros: "Plenty of room and friendly service was refreshing for such a long flight"
Cons: "There was no rhyme nor reason for who boarded first"
Pros: "Crew was ok"
Cons: "Plane boarded late, took off late, arrived late. Boarding was confusing and slow."
Pros: "Hot towel was a plus"
Cons: "The seats weren't that comfortable"
Cons: "They cancelled my flight. I never flew home. I missed my little Sister's graduation. :o("
Pros: "Flight was ok."
Cons: "Soggy bun sandwich prepackaged with mayo that was not up my standards. Broken video screen meant no entertainment other than the book I brought."
Pros: "Everyone was very friendly and courteous the plane was very comfortable!"
Cons: "I know things happen but it didn’t make a pleasant travel experience sitting on the plane for almost 2 hours and the fear of missing my connection to NO"
Pros: "Crew was fantastic and very helpful."
Cons: "Not sure who was in charge of loading the plane with food for purchase, but they forgot it all entirely. The crew was kind enough to give extra snacks. Kinda curious how you forgot to load a plane with food for purchase and how did the crew not notice in advance? I would think that is one of their checks of the cabin. Not mention who ever signed off saying they filled the plane with food for purchase lied. Very frustrating not only for the crew but for the passengers."
Pros: "The crew made a really uncomfortable situation (maintenance on an antenna for an hour after we had boarded the plane but before we left the gate) bearable. All flight attendants and the pilot and co-pilot were pleasant and sympathetic to the frustration."
Cons: "I think there needs to be an additional element to the seat selector that does not allow two very big guys to sit next to each other, thereby making all three seats very unpleasant- and I say this as one of the big guys."
Pros: "The food and the service"
Pros: "Sky Lounge at SFO and onboard entertainment"
Pros: "My flight was canceled but Delta rebooked me on a flight leaving at about the same time as my original flight, which arrived just a little later than originally anticipated"
Cons: "My original flight was canceled"
Cons: "Paid first class. Got served after people in coach."
Pros: "On time departure and arrival. The Airbus plane has enough legroom for tall persons."
Pros: "Entertainment options"
Cons: "Tight space"
Cons: "Bathrooms filthy..crew surly, no good option for food on three hour flight but cookies and pretzels."
Pros: "On time departure; staff friendly; no security delays other than TSA now requires taking tablets out of luggage. Almonds instead of peanuts is a welcome change."
Cons: "Leg room on the regional jets. If the airlines narrow the space between seats any more, I will not fit into the seats. I am not overweight, just tall (6’4”). Luckily, the person in the seat in front of me did not recline their seat."
Pros: "Snack choices updated aircraft"
Cons: "No entertainment options"
Pros: "Being able to watch a movie on the plane"
Pros: "The crew was good and attentive"
Cons: "The management was horrible, if you already knew the pilot was working extensive hours you could have had another pilot on standby just in case... I'm sure it would have been a lot cheaper and less of an inconvenient for everyone on the flight..."
Cons: "One lavatory didn't work and we had to use the nathroom for first class..couldnt access bathroom half of the flight"
Pros: "The plan had Wi-Fi and free movies. Plugs for the phones"
Pros: "Everything was average but the crew"
Cons: "I found them rude and not helpful regarding my connecting flight"
The bulk head seats in this aircraft is void of a walk with screens or a screen holder.
Pros: "Crew was very nice."
Cons: "They should have had vodka for bloody mary and good needs to be improved"
Pros: "Fell asleep"
Cons: "Had flight delay affecting my connecting flight."
Pros: "We eventually left."
Pros: "The crew were very nice and courteous for the time we were on the plane delayed."
Cons: "Boarding the passengers before the aircraft was actually ready to take off was not pleasant."
Cons: "Flight was about 30 minutes late for a minor mechanical issue"
Cons: "More leg room, more attentive to customers with disabilities"
Pros: "Awesome Customer Service"
Cons: "Nothing. Awesome Customer Service"
Cons: "Boarded faster and a bigger plane to put roller bags in the over head bin instead of checking them"
Pros: "not atg all"
Cons: "I paid for a preferred seat and the passenger seated next to me was so large that he could not buckle his seatbelt and totally squished me into the window. I called the stewarddess over and I was haphazardly moved to an aisle seat next to a smaller passenger. I was then bumped into repeatedly by"
Pros: "Attendants courteous and helpful. Flight efficiently handled by pilots"
Cons: "Remote gate required shuttle. Should have been made aware so as to allow sufficient time not to rush. Advance notice that normal size carry on doesnt fit and must be checked"
Cons: "There was no food or entertainment so the rating there doesn't mean anything. Flight was delayed 1 hour due to a mechanical issue. Part of the delay included AA trying to get the flight crew to show up at the gate. The flight was oversold so there was a long list of standbys which added to the crowd waiting at the gate."
Cons: "I'm 6ft2in not enough leg room"
Cons: "rerouted through Philadelphia."
Pros: "Experience was fine, Flight was late leaving & plane seamed pretty old. The crew however is was very good."
Pros: "Pilot sounded nice"
Cons: "Airline Attendant ride. Not 2 me. I stayed away from her seeing how she talked to other patrons. Yelling “get with the program. I’ll be watching you” for simple mistakes made before door of plane closed. Tried to talk elderly woman out of tea because she was lazy and didn’t bring hot water on her cart. Eventually brought it but why try to talk her out of it. Heavy set dark brown tall Attendant on flight 5874 Mesa Airlines. Lost my luggage. More and more friends, family & 1 flight expert says AA gets more complaints. Will try booking with another airline carrier in future unless absolute emergency to take AA. Worth $40.00 or more extra to get friendly service."
Pros: "American Airlines was fantastic. ALL personnel were professional yet friendly. They will be my airline of choice in the future."
Cons: "WEATHER! Any problem we experienced was weather related."
Cons: "I missed all my flights and my bags because of a stupid delay made by the airline."
Cons: "Flight was 3- 4 hours late No food No reimbursement"
Cons: "American Airlines nor British airways honor kayaks booking codes in the event of an emergency"
Cons: "Legroom was a bit cramped for a tall person"
Pros: "The crew and their understanding about our frustrations with delays"
Cons: "Repeated delays. Not AA’s fault."
Pros: "On-bard snacks and service"
Pros: "I had a great experience on my flight and the staff could NOT have done a better job. I want to thank everyone from the boarding gate to the deboarding gate, for such a nice experience. But listen up Americans, the entertainment would’ve been better, if one: the internet was free like it was in MEXICO! And two: the sound worked for the movies. (That might’ve been my fault... or my phone’s fault). But, the free texting was something only available in a country to which Donald Trump (the most patriotic American in his whole wide mind) thinks is so inferior! What’s up America? Can’t afford to give us free WiFi in our planes? I hear ya... What’re you gonna do Trump, build a wall around the United State’s overpriced internet service?!? Just kidding folks! I had a great flight!"
Cons: "I didn’t like nothing! Haha... see that just sounds cool and negative to say... but if you want to get technical and check my syntax and grammar and stuff, that means I DID like EVERYTHING! And I did! Thanks American I appreciate you!"
Cons: "I had to stand on stairs while crew served drinks! Windy on stairs. Unacceptable! I felt like a second class customer!"
Cons: "Late taking off. Almost missed my connection"
Pros: "On time arrival at destination"
Cons: "No food entertainment or other amenities available"
Pros: "The crew were very kind and helpful, going above what was needed!"
Pros: "The pasta offered at lunch was tasty."
Cons: "The snack which was described as pizza had a really bad taste and this offering should be discontinued and something that tastes better should be offered."
Pros: "Quiet plane."
Cons: "No local temperature control, back of plane too cold, middle too hot. No air vents at seats. 3 hours with no drink service, went to back asked for a diet coke, was told no. Flight attendant who was in the back would not give me one, said they were doing water service now and I should wait."
Cons: "it was cancelled "mechanical" sure heard that one before"
Cons: "Cero entretaintment"
Pros: "Good crew Lucky to get better seats!"
Cons: "Poor Selection of entertainment not enough screen"
Pros: "Didn't have to turn around & come back like other flight. Still got to my destination in time."
Cons: "hour delay because too hot to land in El Paso, only then did they need to fuel the plane, then realized plane was overweight, made me wonder if making it up or really hadn't thought it out."
Pros: "Companion in flight nice Korean girl... We chatted trough all flight time"
Cons: "Arrived and luggage did not arrive and had to open a claim and had to go back to pick my luggage next day, not pleasant considering I live in Juarez Mexico and had to cross the border all tired and fed up with this incident"
Pros: "No hassle. Drinks provided. No complaints."
Pros: "Seating was surprisingly comfortable (S80). Left the gate about 4min early. Arrived at destination about 18min early. Full can of soda/juice offered rather than a single cup."
Cons: "Limited overhead storage (S80)."
Cons: "No place to put my purse!"
Pros: "Got in an hour early. Booya."
Pros: "Flight on time"
Cons: "Need better crew the lady serving the snacks looked moody."
Pros: "I was there 35 minutes early at the kiosk, checked in then it said unfortunately you missed your flight."
Cons: "Showed up 29 minutes before my earlier flight and was evicted. It took 7 hours to get on another one. Then that flight was delayed an hour due to the A/C not working. Frequent business traveler going to avoid AA at all costs from now on."
Cons: "Terrible side to side of aeroport to get conetion fly with out time"
Pros: "We had a safe flight."
Cons: "If we wanted to fly on an old American Airlines plane, we wouldn't have purchased a British Airways ticket. Deceiving and unfair."
The crew was good but the organization they have wat horrible and I need when I return first class Because I lost 2 hours in Chicago.
These seats were more cramped and crowded than other times I’ve flown in coach. It was very difficult for me, and for taller and larger people around me it was even more challenging.
Awful and terrible flight attendants with very poor skills and service and no empathy for the passengers
Pros: "The crew was great. Not some of the gate agents."
Cons: "Re-routing us better not to miss the flight."
Pros: "Timeliness, professional staff and crew"
Cons: "Less cramped airplane: there is nothing wrong with the plane itself but every time I have travelled this route the plane has been completely full (this time it was even oversold) so a bigger plane would help"
Pros: "Absolutely nothing."
Cons: "The airline should have reviewed who was delayed on their connection and wait at least 5-10 minutes to accommodate me for a delayed connection. We ended up at the gate for the final leg of my flight and the door closed 30 seconds prior. Very poor internal communications and lack of customer care."
Cons: "E-175 is very comfortable"
Pros: "The stewardess was very attentive"
Cons: "We waited about 20 min to take off and ended up coming in 30 min. late"
Pros: "Boarding fast"
Cons: "Bus took forever"
Cons: "In flight entertainment was a phone/tablet holder in the headrest. This would have been okay except it required to have the United app installed on the devices which my kids did not have set up. The seats were tight and uncomfortable, plus the flight was completely full."
Pros: "Flew United out of Sioux Falls. Check in took forever. United employees were miserable. Did get some help from a very nice TSA woman. TSA check in was a nightmare. Almost missed flight. Complete chaos. The sat on runway for 40 minutes waging for luggage to be loaded. Almost missed connecting flight. Just plane horrible. Very helpful stewardess however."
Pros: "It got me home"
Cons: "I got bashed by the cart many times"
Pros: "free movies due to delayed takeoff"
Cons: "6'3" is too tall for those seats"
Cons: "United once again shows it’s disdain for customer service and any sort of quality in their product. I don’t think I’ve had flight attendants who were less caring of providing anything more than what David Spade and Chris Farley provided in Black Sheep - “show em an instructional video and throw a bag of peanuts at em and we’ll be there in no time”. United is quickly becoming the - even more so underwhelming - Greyhound of the skies"
Cons: "My flight was delayed 5hrs and added multiple connecting flights that I didn’t need. I had a 6am flight and didn’t get to my destination until 11pm."
Pros: "Great boarding and friendly service"
Cons: "Nothing to report"
Pros: "Flight was short so I I did not get too involved with crew, men had smiles and hellos not so with females. Maybe they get too much stuff from other passengers but I was a little surprised by it. I haven't flown in quite a while but I don't remember that bad attitude. Drink service was good with snacks."
Cons: "There was no food, entertainment and seats are not that comfortable for a person with back problems. Female flight attendants are not so much in the friendly skies"
Pros: "My seat and space was good. The plane boarded on time and left on time."
Cons: "The stewardess Susan Schultz was rude at the end of the flight."
Pros: "Flight was timely"
Cons: "We flew to Hawaii for a friend's wedding and many of us flew different airlines. You would think that a flight that was 8 hours would include a meal?! Our friends who flew Delta and American all got meals and snacks. Another issue too is that you do get free movies although they don't tell you as your boarding that you would need their App to watch it. So if you didn't download it before take off you have to pay for their internet or their tablet."
Pros: "I was able to make my flight."
Cons: "Crew were not friendly or helpful while boarding."
Cons: "Didn't really like the food plane that was offered, seating are so uncomfortable, had a child crying the whole way, wifi didn't work, there was a magazine in my sitting area with ink where I got ink on me, board was late"
Cons: "Customer service for united is terrible and the attendants were rude while we were delayed for 2 hours on the tarmac"
Pros: "The only positive to this flight was that after sitting on hold with United's customer service, it took less than 10 minutes for them to grant me a refund."
Cons: "I ended up backing out of this flight and booking out of a different airport and with a different airline bc apparently this flight with United has been seriously delayed (4+ hours) multiple times before. We were told that the flight was cancelled for the 2 days prior."
Pros: "No problems with connections or staff who wheeled me from place to place."
Cons: "Air Canada sold the flight to United Airlines - and United moved the flight later and later and later. Six times. When this was combined with a weather delay, we ended up boarding at 11 PM and landing well after midnight. This is not what we signed up for and not what we wanted."
Pros: "seats are comfortable"
Cons: "1)Very cold cabin atmosphere. 2)Very noisy passengers wish the attendants can announce saying "since its a late night flight we request our passengers to keep their voices low" Some people just don't have common sense"
Pros: "Very nice flight attendant!"
Cons: "They must have changed my seat multiple times. Originally i was given the first seat. Then changed to 11d. However when i scanned my boarding pass the lady indicated i was in an exit row. 11d was of course occupied. So i moved from seat to seat in the exit row (8) until i finally got the only empty seat which was presumably mine."
Pros: "a little bit more foot-room than my previous flight on a different airline."
Pros: "Only good thing was the crew. They were good natured even though a roundtrio flight if six hours took 25 because of delay after delay"
Cons: "Too many delays"
Cons: "Finding gate area too far and kind of hard to find assistant to help u"
Pros: "Flight was on time. The united employees were really nice."
Cons: "I recently had knee surgery. So, I booked isle seats for my trip. However, I was placed in window seat on regional jets. It was pretty uncomfortable."
Pros: "The flight crew and gate personnel were courteous and professional., as were theTSA workers."
Cons: "Seating was crowded and uncomfortable. My seat wouldn't recline."
Pros: "I was pleased with the nonstop option from Chattanooga to Chicago."
Cons: "I have a bag that I have travelled with as a very on for years and I know that it fits in the overhead compartments of this size plane, but on both outbound and inbound I was made to gate check. Upon boarding there was plenty of room in the bins. The waiting at the end of each flight made the gateway crowded and replanting inefficient. Either have all bags checked upon check in with stricter guidelines or put overhead items into a lottery system."
Pros: "I slept the entire time."
Cons: "No room for bags"
Cons: "Wifi did not work. Overhead light was flickering and I couldn't read"
Pros: "Leg room and a snack was provided. Also, the entertainment options were top notch except that you had to use your own device."
Pros: "Happy with all products & services."
Pros: "The flight left on time and arrived about half an hour early. That was great because I could grab a leisurely lunch before taking off on my next flight."
Pros: "The flight attendant was one of the best ever - super sweet, funny, and accomodating. Also, the pilot nailed a super sweet landing at the end."
Cons: "Everything else. The only redeeming feature of the flight experience was the great flight attendant onboard and the fact that we actually landed at my destination. The coffee maker onboard had been broken for a long time and the airline couldn't be bothered to fix it. If I were the flight crew, I would have gone on strike. No leg (or arm) room on the express jet really punctuated a 34 hour itinerary with a sour note. I could barely walk off the plane in the end. Less comfortable than a cheap rental truck for the same amount of time. I likely won't fly again with United. I'd almost rather walk next time to be completely honest. At least it would be healthier!"
Cons: "The flight got delayed and we were told it was "basically cancelled" so we got on a different flight out for the morning but were told we couldn't get a hotel voucher because we volunteered to get off the flight. Very disappointed, will never fly united again. The flight ended up getting cancelled 5 minutes after we "volunteered" to get a different flight too. Luckily we were able to get onto a different airline who helped us out. United dropped the ball big time."
Pros: "Everything was perfect - the pretzel packs looked like they were from 2007 and stale but I don't care about that. The pilots landing there and back were like we landed on clouds - not a single bump or jolt. The flights left on time and arrived early. The staff at gate and plane were so helpful and happy and knew how to do their jobs and not opposed to doing it with a smile. I have flown over the world and these two flights on united were the best."
Cons: "The important things were perfect - the pretzels were stale but who really cares about pretzels! The pilot is the most important and they were great!"
Pros: "Air traffic control stopped all flights to Chicago, so my itinerary got changed and ended up taking American Airlines."
Cons: "Because it didn't go anywhere."
Cons: "A two hour and 10' flight became a three hour wait, then we boarded only to have to de-plane now because mechanical issues. Then walk to the other end of the terminal and re-board yet a second time. Total time at the airport and travel time for this short flight is: 8 hours"
Cons: "Same as above haven't even made it home yet. I recommend kayak not work with united unless u want to lose business."
Pros: "Great folks working for airlines"
Cons: "2 hour delay"
Pros: "The crew on the plane!"
Cons: "No room overbooked,too many seats and many osc!! Lied about flights and seating!!"
Cons: "Because of United's failure in Pittsburgh, I was unable to make it to IAD to fly from Washington to Manchester."