|August||Best time to beat the crowds with an average 10% drop in price.|
|January||Most popular time to fly with an average 11% increase in price.|
Average price of a round-trip
|$1,190||(avg. price over the last 2 weeks)|
Good deal for a round-trip
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There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 24h 20m.
In the past 3 days, the cheapest round-trip tickets were found on Multiple Airlines ($765), Air France ($808) and American Airlines ($959).
From Chennai to Los Angeles, Wednesday is the cheapest day to fly on average and Tuesday is the most expensive. Flying from Los Angeles back to Chennai , the best deals are generally found on Thursday, with Wednesday being the most expensive.
When flying out of Chennai you will be using Chennai, often referred to as Chennai Airport. You will be landing at Los Angeles, also known as Los Angeles Airport.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Chennai to Los Angeles.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Los Angeles from Chennai is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Los Angeles with an airline and back to Chennai with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Los Angeles from Chennai up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Crew was very nice and did what they could."
Cons: "Economy seats are so cramped that the couple (who were strangers to me) seated next to me (i was in the window seat) decided to 1) one would sleep prone on the floor in the foot portion of our row; and 2) the other would rest his head on ME and the armrest, stretching out on their seats. Greeeaat."
Cons: "Our flight from HK to LAX we were told that the pilot refused to wait for us even if we arrived in HK from cebu at 11:35 of July 29 and our flight to lax was at 12:05 .Cathay couldn’t do anything about it. We were billeted in a hotel far from the airport with free breakfast but no lunch was provided and the earliest flight they could give us was scheduled at 16:35 of Juy 30. Upon returning to the airport I asked a cathay staff regarding provisions for lunch but I was told there’s none.Overall our trip both to and from LAX were very uncomfortable and inconvenient. I hope Cathay will do something better in situations like we encountered. As of this writing I and my husband are still at HK airport waiting for our flight to LAX."
Pros: "The flight attendants in the airplane, both going and coming back to my destination were very nice. I really appreciated their hard work and attentiveness."
Cons: "At the HK airport the lady attending the check in, I believe her name is Tammy, I could not understand exactly what she was asking me to do because her voice was so low and her English was not clear. When I did not comply to what she was asking she very rudely did what she was asking me to do yet I could not hear or understand her. She even rolled her eyes. Very uncalled for and rude."
Cons: "Very delayed"
Pros: "On time performance"
Pros: "The captain landed the aircraft exact at the time he committed when the flight took off"
Cons: "Technical superiority & safety of operations"
Cons: "Food and crew members was awful i never had such a bad experience with any airline I would never flight with this airline anymore"
Pros: "The food and snacks"
Cons: "More space on seats"
Cons: "Food was good but could be better. Healthier, purer"
Pros: "As always the food is better than 90% of airlines. The entertainment is always great and varied."
Cons: "The crew kept waking me up and were rude."
Pros: "Had 4 pairs of eye glasses taken from my golf bag. ! prescribtion, i pair reading and 2 pairs of sunglasses. bag was left open and contents spilled into the golf carry bag. Why did this happen and who did it??"
Pros: "We were really taken care of and had a great experience. From the cleanliness of the plane, to the kind staff and generous in flight services/accommodations, we were very pleased. We look forward to flying Cathay Pacific again!"
Cons: "Lost bags. Stranded in Sri Lanka in sweatsuit worn on freezing plane. Cathay has no agent in airport to speak with...must communicate through local airport personnel, who have no information, nor authority to help. Cathay wouldn't track down bag or deliver in readonable amount of time, so we had to go back next day at midnight when nxt plane arrived + hope bags were on it. We were shocked as crew was so organized getting us (people) to connecting flight in Hong Kong. Woman met us at gate and personally led us to connection gate. Only a few gates down in same terminal. In case you're curious: not that we expect Michelin star dining, but the food is dismal. Some of the worst airline food ever. It's like pure sodium + tastes very much like the aluminum can it surely came out of."
Pros: "Crew was friendly."
Cons: "During boarding please setup separate lines for end and front cabin seats. Since everyone where mingled during boarding the flight the aisle was blocked by front cabin passengers loading their cabin languages.. Try boardning end of the cabin passengers first like from seats 60-75 and then front cabin seats."
Pros: "Cathay had agent waiting for me at my landing gate and guided me through the change of flights and led me to the proper gate for my new connection. They were very customer service oriented."
Cons: "Flight was late into Hong Kong and I missed the connection to the United flight to San Francisco."
Pros: "Surprisingly the legspace was good enough. I am a 6 footer and i did not have much of a problem with leg space. With respect to entertainment , there were some good latest movies. The food and snacks were good."
Cons: "The crew needs to be little more polite. Except one girl rest of them , i felt was not as polite as they should be. The moat important thing about the flight is there was just one restroom in the center of the flight and obviously its always occupied. So most of the times you end up walking to the end of the plane to use the rest room."
Pros: "I was seated around a number of sick people - and it was a middle seat so hard to get up since there was pretty much no space"
Pros: "the plane had excellent entertainment and a port to charge your phone."
Cons: "no issues at all on this flight."
Pros: "American pilots"
Pros: "The business class seating is all lay flat and all seats are isle seats."
Cons: "A medical emergency required us to land in Vancouver delaying our flight into Lax by 1-1/2 hours. I missed my next flight and lost my 1st class seat. No help was offered."
Pros: "I expected Cathay to be great since it was ranked as the #4 best airlines in the world."
Cons: "However, I didn't find anything better than mediocre airlines. The attendant was kinda cold, service was rough, and toilets get dirty quickly."
Pros: "The chair size. The movie"
Cons: "Stewardess in my isle was not friendly. Don't have enough supply of bottle water. HK airport won't allow drink to be brought on the plane even though it was bought at the airport. Hard cushion on chair."
Pros: "Everything was great. The crew was polite and helpful throughout my flights. The food was good, tasty and hot! Had some newer movies available."
Pros: "seats were wider and more legroom in economy section, better food than other airlines, crew were helpful, entertainment system offered good selection."
Cons: "one entertainment system kept freezing and did not work for the last 4 hours of the flight, toilet need more frequent cleaning."
Pros: "The pilot kept us informed. The food was good. The Moon Cake provided to help us celebrate, even though we were traveling, was an added example of why Cathay Pacific is the standard that everyone else is trying to emulate in Tourist class. The L.A.-based cabin crew provided outstanding service throughout the flight. The in-flight service manager made me believe she cared about the quality of the service in the back, which was outstanding. It was as good as a full, 13-hour flight could be. Even the in-seat entertainment was outstanding and reliable."
Cons: "The boarding process in Hong Kong was terrible. It was absolute chaos. If it had not been for then complete turn around after we were on the plane, it would have been the beginning of the flight from hell."
Pros: "It got me home."
Cons: "The sound did not work for my video, the food was not good, the seat was uncomfortable, and my stewardess was rude."
Pros: "Overall experience is good"
Pros: "Seating in standard coach compared to premium economy on US airlines. The seats reclined back enough that I actually was able to sleep most if the 13-hour flight. Meals were very good for economy. Cabin crew super polite and patient, which I've come to notice as a standard on Cathay. As an example, I have a good intolerance to shrimp/prawn. My outbound flight LAX-HKG, the dinner salad included shrimp. I explained i could not eat the shrimp. The attendant was kind enough to swap it with a leftover vegetarian salad."
Cons: "Trying to setup special meals to avoid food allergies is non-existent. Cathay offers many special meals, excluding food allergies or low-carb. I attempted to call in to Cathay to explain I could not have shrimp/prawn. The rep either did not understand or could not help. I really wished Cathay offered a pre-arrival meal like the other airlines. LAX-HKG and HKG-LAX are 13+ hours. Cathay offers a departure meal and a mid-flight meal. But by arrival time, I was starting to get hungry again. Thank God, I had enough of a layover, even with CBP processing, to grab a quick bite before continuing an additional 6-hours to home with no time to eat."
Pros: "Overall, excellent service for its Marco Polo club member! I paid USD $100 to join the club. And it is much better than my experience with EVA (diamond member, 4 yrs) and United (gold member)."
Cons: "Just join its Marco Polo club and see for yourself."
Cons: "I didn't like the Hindu meal that was offered to me but other then that everything was next to perfect ."
Pros: "Its a long flight from Hong Kong to LAX. It appears that the crew is so organized that it does not appear to be as brutal as it is."
Cons: "Traveling to and from Jakarta on Cathay Pacific the most challenge i had was not being able to hear the movies. There was something wrong each time. The staff tried to repair it with no success. All and all that is a minor thing. Its also a small thing. I wish passengers wouldn't be such slobs. Even tho the crew comes by often and regularly, people leave a mess behind them. Kinda sad. Its as if some feel they are supposed to treat crew like servants. Your staff as always, don't complain just go about there responsibilities with a smile."
Cons: "my luggage didn't go with me"
Cons: "Pilots apparently forgot the seatbelt sign pretty much the entire flight. Flight attendants were trying to get people to stay seated until it became clear the light was never going off. Literally 1/2 the flight people were just wandering around and the attendants gave up. Seriously guys, on a 10+ hour flight, that's not cool."
Pros: "Friendly and hard working staff. Clean aircraft. Decent movie choices. Gluten free meal available, though I can't make a selection for GF Meal + Seafood (pescatarian). I get chicken or meat in GF, and I don't eat either."
Cons: "Boarding is not by row numbers -- this is chaotic with long snaking line. Aircraft Toilets get dirty quickly with urine on the commode and the floor. There needs to be a quick drying wet disinfection system. You must enable Gluten Free meals to come with 3 choices - Veg, Non Veg, Seafood only."
Cons: "We had to go through the security twice. One the bags we scanned and the other before getting into the airline. Was a waste of time."
Pros: "Nice flight attendants"
Cons: "Terrible customer service"
Pros: "Food was very good"
Cons: "We did on line check in 1 1/2 days before and couldn't get two seats together"
Cons: "More drink and food choices."
Pros: "Not like but was okay with the leg room, comfort and entertainment on board the aircraft."
Cons: "The water they were serving was not bottled and tasted like restroom water. However when I brushed my teeth in the restroom, it did not have that horrid smell and taste as the drinking water did. Two inflight staff was rude, Didn't get their names but both ladies blocked passengers way when they were trying to get back to their seats and rolled their eyes at a lot of passengers for various requests. Completely not professional!"
Pros: "Food was hot, tasty and nutritious. This time, the crew didn't make faces or roll their eyes when I asked for a snack and the service co-ordinator was visible the entire flight making notes and checking on people."
Cons: "Cramped in cattle class but that's not Cathays fault. I need to earn more to fly comfortably"
Cons: "Delay delay delay !!! And nothing served. Not even a cup of water"
Pros: "Flight was good, seat was comfy."
Cons: "I did not like that food trays were left at our seats for over an hour after we were done eating. People who had special meals had trays at their seats for well over 90 minutes after they were done eating. Many people were upset with that. They offered more coffee and did other things before picking up trays. It was especially uncomfortable for people who had toddlers with them. People started getting up and bringing their trays to the staff. And the staff seemed annoyed, but I feel passengers had a right to be upset."
Pros: "i liked that there was a larger variety of food to choose from and the traditional hong kong style fish was amazing. the seasons greetings cookie was good too. the crew was good in trying to help everyone on board."
Cons: "there was a layover which cathay pacific did not account for as this layover was too short and resulted in me having to take a later flight. that was a real inconvenience which delayed my arrival time in los angeles. that was one of the major tick off during this part of the trip"
Pros: "Service was excellent."
Cons: "Just a long flight. But that's not in anyone's control. So no complaints."
Pros: "On time, very efficient and polite crew, excellent landing - cheers to the pilots"
Cons: "Food taste awful Too few toilets mile long walk to the gate"
Cons: "very very poor comfort with too less leg space or seat space. only athletic body types can fit into those seats. Indian vegetarian meal (especially jasmine rice) is horrible."
Pros: "Flight attendants were friendly and appreciate gate agent's enforcement of the two personal bags per person."
Pros: "See previous comments."
Cons: "See previous comments."
Cons: "Went from LA to Guangzhou, China. My family checked 6 bags in. Only 5 arrived in China. My bag with ALL my clothes and ALL my meds was the one missing. I had nothing to wear (and that includes underwear) and no meds for 2 freakin’ days. Worst experience EVER!!!!"
Pros: "Comfortable and clean plane, crew professional and nice."
Pros: "The cockpit crew waited to turn the plan off until the Footbal playoff game was finished. I thought that was very considerate of them."
Cons: "Seats were right but that I guess is to be expected these days."
Pros: "Informative communications during delay"
Cons: "Rushing to board resulting in bad customer service during boarding"
Pros: "Perfectly fine first class trip"
Cons: "Breakfast meal was awful"
Pros: "Very friendly gate attendants helped us fix the problem that our frequent flyer number had not been entered on the boarding pass. This may have been because of the booking co., Just Fly."
Cons: "Would have liked more seat options, like when I book on Delta's website. Didn't have enough advance warning."
Cons: "No leg room"
Pros: "Staff is friendly."
Cons: "My wife's pre-check was not added to her ticket. Plane was extremely late taking off. No entertainment on the flight."
Pros: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
Cons: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."
Pros: "Easy and quick"
Cons: "No complaints"
Pros: "I liked the check-in kiosk, but only because I had no bags to check. I liked being able to choose my own seat. I liked that the flight was uneventful. I liked the staff at all stages, they were friendly and helpful."
Cons: "They made me shove my purse into my knapsack to fit within their two bag policy. That's a first for me. My Delta flight did not do that."
Cons: "When I bought my ticket last Nov , I paid extra to select seats, only to discover no aisle seats available for the 15 hour flight from LAX to Guanghzou. I tried many times to call CSA LA office using toll free and regular number, but could never speak to a human. Last November 7 I missed my flight home due to the Thai King's motorcade causing the road I was on to be closed for more one hour. I arrived at the CNXairport nearly one hour before the scheduled departure time, only to find CSA check in counters already closed. CSA Bangkok made me pay for a one way ticket home on Nov 8 even though all 3 flights were not full. I arrived well I'm advance and checked in. CSA began boarding 30 minutes before the time shown on my boarding pass and closed the aircraft doors shortly aftethe boarding time listed. No wonder I missed my Nov 7 flight! I wrote CSA LA a letter including the receipt for the one way ticket and requested a refund or at least a reply or home call. I never received a reply. I have flown CSA/Delta from Detroit, MI to Chiang Mai, Thailand 5 or 6 times in the last 3 years. It seems they don't care about customer loyalty. In the future CSA will not be my first choice and I will pay somewhat more to fly another airline."
Pros: "on time"
Pros: "Lots of water being offered. Lucky to have extra seat for comfort."
Cons: "It seemed longer than the estimated time. The food was bland. My husband's entertainment system worked, mine didn't. We had hit a lot of rough air during time over Pacific. Would have been nice if the pilot would have given more information."
Pros: "I like that if you're willing to gate check your bag, Delta allows you to check in with Zone 1 boarding. Seats did have plugs, which is a huge plus."
Cons: "Touch screens on the in-seat TV were not sensitive enough, technology on board was somewhat outdated."
Pros: "Typical flight, all went well. Special services picked me up at the plane."
Pros: "Comfortable flight with pleasant staff. I slept most of the way."
Cons: "I was satisfied with this flight and did not experience and discomfort during it"
Pros: "Friendly people and clean plane"
Cons: "They lost my luggage, I hope it shows up shortly"
Pros: "Sitting in middle isle, just get elbowed a lot."
Pros: "The short flight was fine. Crew was friendly."
Cons: "Because we arrived to LAX from SAN so late we had to run to the next gate and barely made the flight. The overhead bins were already very full so we had to stuff our stuff at our feet. Since we arrived so late it would have been better if they had allowed those with a tight connection to disembark first."
Pros: "Flight was smooth and pleasant. Cabin crew was very kind."
Cons: "I flew on a 15 year old plane. After my excellent flight to LAS with AA, flying DL was a notable downgrade. No drinks and nuts/pretzels."
Pros: "Delta flight attendants ultimately removing the passenger."
Cons: "The man that called the mother and her son a "F***** b****"."
Pros: "Got us home super fast"
Cons: "The most uncomfortable flight I've ever had"
Pros: "Very nice employees. Coke, peanuts good."
Cons: "Outgoing plane had tv screens, large, with good movie choices, but was an hour late. Returning, if you brought a phone, you can get an app. My phone is about four inches. No good movies. Seats even smaller on this "new plane." Deboarding chaos. Everyone unhappy. Hour late again."
Cons: "Delays and ground chaos nearly caused us to miss our international connection. Gate staff unable to provide assistance with booking on connecting partner airline. Gate staff unaware of new terminal 3 to TBIT airside shuttle nearly directed us to leave domestic and requeue for international security. Will like skip Delta connectors to long haul international flights and just fly direct from SFO."
Pros: "I had a great seat (exit row) with lots of legroom. They provided a free breakfast, and it was actually pretty good. A few hours later i was hungry and tried to buy some food but the cabin crew just gave my another breakfast item. The flight arrived on time, and the luggage was delivered a few minutes after I arrived at the baggage area."
Cons: "Nothing. It was a very good experience."
Pros: "Our stewardess in the economy cabin was probably one of the best we have ever encountered. She was very courteous and personable."
Cons: "The seat was not a flatbed. It was an old fashioned first class seat but with absolutely awful knee room---possibly as little as 28-30 inches. It was very difficult for the person next to the window to get out to the aisle, even when the person in the aisle seat was not sitting there. The biz class cabin was shared with economy comfort. The crew gave no explanation for the switch in aircraft, and no apology either."
Cons: "No free meals."
Pros: "The crew was professional and efficient. This includes the ground personnel that had to cope with a grossly overbooked flight. I was upgraded to comfort+ at the gate."
Cons: "Fed up with the .4 oz pretzels. The arrival in LAX was chaotic. We had left on-time and were told that we would arrive approx. 20 minutes early. Ha! First landing attempt had to be aborted, the landing not being cleared by the control tower. Then we cruised, circling over the Ocean, and the lights of the city again. Finally we landed. Taxiing on the tarmac was interrupted many times, and took overall 30 minutes. The pilot kept informing us. I was probably not the only passenger that had and urgent need to reach a bathroom... Of course, Delta should not be blamed"
Pros: "Very easy flight & process"
Pros: "On planes with seat back displays, it was especially easy to travel with a 4 year old. Definitely appreciate the entertainment provided."
Pros: "Crew's service"
Cons: "nothing to say"
Pros: "I liked being in a lie flat seat"
Cons: "The seat, tray table and storage pouches were filthy wiht crumbs,stains, debris on my seat. A substandard experience and shows disrespect to paying customers, for whom airlines exist!"
Pros: "Same as the previous flight! Very surprised to be a head of time"
Cons: "We were very cramped in the seats. No room to move! I could not use my laptop."
Pros: "free tequuila"
Cons: "norte americano gringo scum from hell usa terrorist pigs"
Cons: "The flight attendants were rude and not helpful. The checkin counter at the Sydney airport is hidden. Better signage would be helpful in locating the area"
Pros: "Delta is one of the best airlines I've flown with. Staff is very helpful, and customer service and amenities are tip notch."
Cons: "For some reason , we we did not have seat until the day we left, they ended up placing us in the back. Not that I mind sitting in the back, it was just a scary thought that we didn't have assigned seat when I bought the tickets- I remember picking my seat"
Pros: "Everything was great. Not one complaint."
Pros: "The crew was friendly, fast & efficient."
Cons: "It should have been made clearer that we had to check in at Delta & not Virgin Australian . We waited 45 min. in a holiday line we didn't have to. It was also difficult to find Delta at the Sydney airport. It was hidden in the back. We shouldn't have to wait 30 minutes for customs to open at LAX at 6 AM. I didn't like having to pay $2400 for a ticket when you dropped the price after the Paris incident & I found the same ticket would have cost me only $869. I should be reimbursed the difference. I also don't understand why we had to wait till 10:15 to sit inside the gate area. Directions for boarding should have been clearer."
Pros: "The flight attendants were very helpful and friendly. In flight television helped. Spacious and comfortable."
Pros: "On time, and direct."
Cons: "The spacing between seats has gone too far. The man in front of me caused my knees great pain when reclining."
Pros: "Excellent service"
Cons: "Plane was a bit old"
Pros: "Nice flight. Early arrival. Had a complementary beer onboard. Luggage in less than 20 mins."
Pros: "EVERYONE WAS FRIENDLY"
Cons: "NOTHING ON THIS PART TRIP WAS FINE"
Pros: "La ponctualité."
Cons: "Variété des boissons proposées."
Pros: "The crew and the food were great!"
Cons: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."
Pros: "The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights."
Pros: "Entertainment system"
Cons: "Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers."
Pros: "Quick boarding, comfortable seating. Great food!"
Cons: "The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional."
Cons: "Crew on the ground was very rude"
Pros: "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Cons: "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"
Pros: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Cons: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"
Cons: "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."
Pros: "Staff were friendly and seats in business were super comfortable."
Cons: "Plane is old and entertainment facilities are no longer appropriate"
Cons: "Couldn’t understand announcements"
Pros: "Average crew. Average seat."
Cons: "They could have controlled screening babies better. They just let them scream....."
Pros: "The cue lines per zone are a brilliant idea!"
Cons: "An explanation to passengers as to why there was a backup between the gate and the plane."
Pros: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Pros: "Crew was very nice. Food was good and tasty."
Cons: "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."
Pros: "Food and entertainment was awesome"
Cons: "It's awfull to sleep. Very unconfortable."
Pros: "I did like Flying with Delta and Air France but not with Ukrainian airlines (when booking , it should tell you what airlines will be used , to make a better selection )"
Cons: "When I purchased my flight ticket , I purchased with a checked bag (23 kg /50 #) how ever ( who will fly to Ukraine with a 10kg suitcase) I booked for a KLM flight , they used (partener airlines ) when I arrived to LA I flew with Delta , they checked my Suitcase at no cost all the way to my final destinations , that was expected ! When I was going to return , they made me payed 120 dollars ( in Kiev , Ukraine (UIA) , I was very disappointed and I really will love an explanation about all this !"
Pros: "Crew was nice although one fellow was a little too “nervous” and looked bossy"
Cons: "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."
Cons: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"
Pros: "Cheap ticket"
Cons: "The fact that you cheapskates don't allow credit or refund is downright usury. I didn't take that flight because of medical issues that caused me to cancel my trip 2 weeks in advance. I pleaded with you to be able to take a credit, to no avail. You lost a customer."
Pros: "Flight crew, pilot,food and entertainment options were great"
Cons: "Baggage took a while to reach baggage claim but maybe a bit impatient after a long day"
Pros: "My seat"
Pros: "That I was able to sleep a bit on the flight - and that we gained an hour."
Cons: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."
Pros: "Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc."
Pros: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Cons: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
Pros: "On time."
Cons: "Did not seat together passengers, although booked and checked in at the same time."
Pros: "Great food (Economy class). Good Service"
Cons: "Not enough bathrooms on Economy class area due to aircraft design."
Pros: "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Cons: "I just expected better toilet bag for business but what was given out was just basic."
Pros: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Cons: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."
Cons: "It is very difficult to get around CDG airport with a disabled person. There is no shuttle. By the time we got to check in, we were ten minutes late. They would not check us in, and we paid over $700 to change tickets to the next flight. When I complained, I was told to stop being rude or I would get no ticket at all. My mother is 94 years old and we did the best we could given the circumstance."
Pros: "The cabin crew were excellent"
Cons: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"
Cons: "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"
Cons: "at no point when buying my ticket did the site say zero bags were included. In fact, when purchasing it said that information about baggage was not available.Shocked to have to pay 50 dollars for one bag. I am member of Flying Blue. One bag has always been included in the price of a ticket flying transatlantic."
Pros: "In cabin crew was attentive and friendly. Food was good and came at good times. Middle bathroom on Airbus 380 was big and comfy."
Cons: "Boarding was not too well organized and I followed Security's direction who put me in wrong line and I wasn't able to board with my priority group. Sitting in exit row with no floor storage so this delay made it hard to find overhead storage above my seat. (Grrrr) Entertainment system didn't work which made the flight feel LOOONG. (They offered an in-flight credit, but I'd paid for premium exit row seat and had to choose between moving to working system in crowded middle seat or keep premium, exit seat. I decided to have them move me to a seat with a working entertainment system, which were available and they'd offered, but never happened.) When I got home, I discovered the gift I purchased with in-flight credit and my own money wasn't the one I'd requested from Duty Free catalog so now I have to figure out how to solve this problem. (COULDN'T GET IT RIGHT.) Premium exit row seat was narrow, due to in-seat tray table & entertainment system, but seatbelt mounts and thinly padded seat made it even more uncomfortable on a long flight."
Cons: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Pros: "Todo muy bien Volvería a viajar con ellos."
Pros: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Cons: "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"
Cons: "They lost my luggage"
Pros: "full Meal service in coach , customer service , free wine , personal entertainment, power outlets , everything !"
Cons: "Bottom seat cushions could be a little more comfortable ."
Cons: "The delay in the flight without even informing us of the reasons. Changing the boarding gates twice, and no options in the meal."
Pros: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Cons: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Pros: "Service was much better than on the flight from MIA to CDG 3 weeks before - that was very poor. Entertainment was excellent - great selection of movies. Premium Economy was definitely worth the upgrade cost."
Cons: "Boarding was a complete debacle - no control over who went where. Sky Priority line was full of 50 people who weren't Sky Priority, and there was only one person checking passports. The two people at the desk didn't care when I noted this. We were called to the desk in advance of boarding to check passport information. When we got to the check in line, we were taken aside for more passport checking, even though we are US citizens with Trusted Traveler status in the GOES program. We were one of the first people at the departure lounge, and one of the the last to board."
Pros: "Seats were comfortable with good recline. Food was good, but not excellent."
Cons: "They forgot the snack/breakfast service for the front right section of economy then had to rush it. Overall, the service was good, but some things just seemed off. An attendant call was never answered, etc."
Pros: "The food was good."
Cons: "I feel comfortable flying when I can see out the window so don't force me to close my window shade.The flight attendants kept forcing me to close my shade. Also new planes would be nice. Sick of flying on outdated technology."
Pros: "Crew was wonderful Helpful, pleasant, capable"
Cons: "Waiting for late passengers & their luggage"
Pros: "movies were great, watched a lot of them food, while nothing to write home about, was at least tasty and not inedible the staff was great, friendly, welcoming, hard working loved that we could have wine and snacks"
Cons: "we had paid for the exit row and had a luxurious amount of room. But when we tried to sleep, our fellow passengers came and stood at our feet and talked so loudly that we could not possibly sleep. They stayed there for more than an hour. Would have loved for the staff to maybe ask them to tone it down, if not move."
Pros: "Boarding was fast and efficient. Flight attendant staff were friendly and very courteous."
Cons: "Vegetarian food choices are too limited. Snack and beverage availability on long flights like this are too few and far between."
Pros: "Pleasant staff."
Cons: "I sat next to an overweight lady and was incredibly uncomfortable my entire flight. There needs to be better regulation for overweight passengers to ensure that every passenger has enough room"
Pros: "The flight was smooth and quick. Got to LA within 40 minutes."
Cons: "They could've provided some snacks."
Pros: "What can I say about this awesome flight with great crew and a free upgrade? Fan-dabby-dozy-tastic!"
Cons: "The cabin was extremely hot for almost the entire flight. I had my pants rolled up to try to stop sweating. I asked for some ice water to help cool down and although promised, it never arrived. I was not able to sleep as a result."
Cons: "The flight to Heathrow was delayed by 2.30 hours while other flights to London was on time"
Cons: "FLIGHT WAS CANCELLED IN THE LAST MINUTE, I WAS STRANDED IN LONDON AND HAD NO COMPENSATION"
Pros: "All of the flight attendants were extremely sweet!"
Cons: "It is difficult to get in and out of chair. I wish the chair handle would be moved up . Every time I needed to go to bathroom , I hurt myself."
Pros: "smooth flight"
Cons: "no dairy free food options"
Pros: "The crew was great! Very friendly and helpful."
Pros: "The crew and entertainment was great on this flight! Other than that, it is kind of hard to find positives."
Cons: "We were delayed by 30 minutes for whatever reason and then we were trapped in the air for 11 hours in tiny seats. The seat wasn't very comfortable and I didn't have much room to sit and for my legs. I had a stupid box under the seat in front of me with airplane stuff in it I guess, so that took up some room under the seat in front of me. I had my legs stretched in the aisle most of the flight. The food wasn't great, but what airline food is good? I was really expecting this aircraft to be like the Dream Liner, but overall it was just a big tin can in the sky."
Pros: "Good hospitality"
Cons: "As to drinks like juices etc there is no suffecient supply"
Pros: "The plane was new and everything was up to par."
Cons: "There wasn't anything I didn't like other than flying in coach!"
Pros: "Regardless of many flights, this was my first experience with BA on transatlantic flights. And I was pleasantly surprised. Very well mannered crew, politeness, help, all... Food was great as well. Overall great first impression and definitely will fly again with BA."
Cons: "In general, it was ok, can't complain."
Pros: "Across to entertainment helped pass the time"
Cons: "On an 11 + hour flight it's extremely difficult if not impossible to get any sleep when you can barely move your seat back. Try removing some seats ...yes, I know impossible"
Pros: "The food and the boarding crw comfortable"
Pros: "The crew was great. All of my flights the crew from boarding to flight crew were wonderful. On time, and and safe. Got around the world as scheduled in one piece and with all of my luggage."
Cons: "Better entertainment selection would be nice."
Pros: "Mostly everything except for the entertainment, which on my previous travels with you entertainment was good. Crew and ground staff have so far always been nice."
Cons: "Selection of movies weren't so good. Been having trouble with the online checking when coming from England to LA"
Pros: "I liked the extra compartment and arm rest by the window seat."
Cons: "The crew wasn't too observant. I had my blinker button on for 40 minutes because I realized I was never given a headphone to watch tv. As I patiently waited, I saw the flight attendants in the back doing nothing but chatting. So I tried clicking again in hopes they would head and come to assist me. But nothing. So I had to hail one over for headphones. They also kept the curtains open the entire flight even though people were trying to sleep. I had to put a jacket over my face to block the light and so did the person sitting next to me."
Pros: "Good Service and acceptable food quality."
Cons: "Cramped economy seats w/AV box crowded foot space!"
Cons: "Would have liked the option of internet - even for fee on the 12 HR flight from London to La. otherwise great"
Pros: "We enjoyed the entertainment on the flight. The crew was great too!"
Cons: "We were right in front of the restroom, closest to the back wall. We kept hearing the toilets flush and had to deal with all the people in line for the restrooms. It just felt a little crowded back there. Boarding wasn't ideal either. We were delayed 3 hours and couldn't get a confident update until we actually boarded. The only thing near the gate was a Starbucks that took cash only. That's more of a problem with the airport though. Overall, for an 11 hour flight, it was quite enjoyable."
Cons: "Aside from not being able to leave for almost a whole day, they lost our luggage upon arriving to Los Angeles."
Pros: "The food was good and the leg room was very good. The flight was on time."
Cons: "On both flight s going to LAX to London and London to LAX we were sitting in the back of the plan with all the families with noisy kids. on the flight to London I had two twins in one seat it was difficult for the mother and the children were all over the place. with a tantrum at the end of the flight because of having to have the seat belt on. On the flight home we were in the last row and all kinds of crying kids. If I ever fly again on British Air I want a seat further forward but if is hard to pre book your seat. We are in our 70's and would like a quieter area."
Pros: "Not a darn thing."
Cons: "The flights at Heathrow had been delayed all day, according to the pilot from Paris to London. Well all except the connection that I missed due to a lot of slow moving people and delayed take off. So I was directed to stand in the rebooking line to get on another flight. I stood in that line for over 6 hours! Once i finally reached the counter, I was told the next available flight wasnt until the next day, and that I would be put up in a hotel for the night. The hotel was an hour bus ride away (which I had to pay for), and my arrival at the Hotel was too late for me to use my meal voucher for dinner. There were many other issues as well regarding misplaced baggage, trying to charge me twice for my extra bag, along with several efficiency muckups causing insufferable delays. What a disaster"
Cons: "Worst flight ever! Crew very unprofessional. The plane was filthy and most seats did not recline. It was a night flight but they were unable to turn the lights off. We took off almost an hour later because they did not have ice nor snacks."
Pros: "On time and nice."
Pros: "Excellent entertainment system! Food was good too!"
Cons: "Flight crew was snotty and condescending - put off by doing their job. We didn't ask for anything - they are just rude. Lost bag - 8 days later - still missing!!"
Pros: "Entertainment, food, drinks, service."
Pros: "Good service. Very gracious that the plane waited for us arriving late from Rome."
Cons: "Lost all our luggage"
Cons: "Departure time was 4:10 pm, and they finished boarding at 4:45 pm. Then we had to sit in the plane on the tarmac for another 2 hours, while the captain kept coming up with the weirdest excuses about why we are delayed. First they had to do a manual passenger head count, because the numbers didn't add. After an hour, he says they are finally done counting and are waiting for the truck to push the plane on to the runway. He says that since this is a A380, it needs a bigger truck that is in short supply at Heathrow!! He came on the intercom few more times in the next hour with more excuses about why we are delayed, but by then I was too mad to remember what the hell he was saying."
Pros: "I booked a window seat and the booking was dropped, but there was a special to upgrade to economy plus and things worked out just fine. Food was good, and seat comfortable in economy plus"
Cons: "they messed up the booking The added compartment next to the window did not open and was a waste of space."
Pros: "Heathrow Terminal; Check in easy. Staff knowledgable Security smooth until you reach carry on check. Disorganized area very cramped, 3-4 individuals at a time to place items in trays."
Cons: "Gate not assigned until 1 hour before boarding but this issue would be workable if the assigned gate is A. I am 68 years old the trek to gate C was ludicrous."
Cons: "Having to collect my luggage in philidelphia then check my bag again for the transfer to lax."
Pros: "The actual aircraft was well maintained and inviting. The crew and the food, as always, was outstanding."
Cons: "Two things: 1) My screen wasn't functioning properly. I did tell a crew member and she re-started it for me; but, it continued to glitch and was, for the most part, unusable. (The touch screen was unresponsive and kept getting stuck). 2) When the person in front of me reclined, her seat was very close to my face, giving me very little room. I didn't want to do the same thing to the person behind me, so I kept my seat upright, which didn't help. I only got up once during the whole flight and I know it was uncomfortable for the reclining person because there was no way to exit without jostling her."
Pros: "Good selection of movies. Flight attendant super nice. Provided plenty of drinks with meals and brought around water and juice in between."
Cons: "Too many sweet things in meals."
Cons: "Unfriendly flight attendants (with exceptions), mostly older women with seniority and nothing to spare in terms of customer care. Food service was very very basic for a flight of this duration (>10 hours)."
Pros: "Cabin Crew were great"
Cons: "Food was OK but the chicken wrap was awful."
Pros: "Service was very good. Attendants made sure you were comfortable and made hourly rounds throughout the flight. Brought water, juice and snacks."
Cons: "My seating stunk. Made the mistake of not checking in when I should have and was in the second to the last row of the plane in middle section. Needed an aisle seat to get up and walk more. Make sure to check in when you can!"
Pros: "Was on time"
Pros: "We've met one nice and polite employee from British Airways."
Cons: "The plane was delayed and no reason was given. My boyfriend got selected for a 'random' security check and because he helped carry my bag for two seconds they had to check that one as well. As a result we were the last people to board and delayed the plane even more and then announced to everyone as we were boarding that we're now ready to leave so we got dirty looks from everyone. They straight up didn't even take our luggage on the plane and got an email while landing that we won't be getting it until the next day. The cabin was very, very warm, they barely turned on the AC after asking them, awful food and no option to buy another. And worst of it all all everyone was so rude, no one apologized for the luggage or for anything really. This was the return home from our holiday trip, where British also lost our luggage (more than half of the trip we had no clothes and had to buy new ones), we were delayed by almost a day and had to add an extra stop to our anyway very long trip. And had an 'amazing' British Airways employee ask us why would she apologize for us being delayed for so long, it's not her personal fault. We still don't know the reason for the delay, btw. That was at no times communicated."
Pros: "The crew were ALL super friendly. My first time on a flight were ALL the stewards were polite, kind and helpful. Usually there's just one, if any. However they were all so friendly and accommodating."
Cons: "Although I was in business class the service seemed unattentive and sparse. The crew did not check for passengers needing additional drinks and did not clear the empty glasses until almost the end of the flight. Overall, the crew seemed more suited to economy class than business class."
Cons: "We had a 4 hour delay . At the boarding the crew was not given accurate information. I even had to go to customer service and than tto a station manager to make sure that I would get the correct information. Once handled the crew and also the station manager was good."
Cons: "I arrived in Los Angeles on a Saturday and was told my luggage was still in London but they would have someone deliver it to me the next day (Sunday) 5-8 pm. No one showed up or bothered to call. I checked the status and was told 10 pm. No one showed. I was then told 12-1 AM. No one showed. No one bothered to call. No one showed up until 3 AM Monday morning. I took my frustrations to twitter and it looks like this is a common occurrence with British Airways."
Pros: "Organized boarding, nice and friendly flight attendants"
Cons: "Food was mediocre at best, seats uncomfortable for such a long flight"
Pros: "The best-flight entertainment I have ever had on a trans-Atlantic flight. The flight also arrived forty minutes earlier than estimated."
Pros: "Well it was operated through American Airlines so it wasn't BA. I don't understand why they do that. And I didn't know it at time of booking. Anyway flight was annoying at first bc it took 10 years to take off. The crew was so so. There was a rude attendant who was male and a really nice one. The guy seemed irritated to be working or asked any questions. The food was decent. And I was lucky to get my own row. So I slept the whole 10 hours. I'd have to check the plane next time I flew with American. The plane on way out of states was awful!!! So it was meh overall."
Cons: "Rude attendant Wouldn't let me use bathroom while it talking 30 years to take off."
Pros: "On my way to Dublin it was good service everything went smooth boarding, crew and food"
Cons: "On the way back from Dublin I did not like the fact the airplane did not have any entertainment. It is a long trip and just to sit down for more than 10 hours is difficult."
Pros: "Great seats, comfortable plane"
Cons: "The Baby bassinet is a bit small and like a beach lounge chair. It looked like our son was about to be fired out of a catapult."
Pros: "Nice big plane, new technology"
Cons: "When landing in LAX we were unloaded far from anything and loaded into buses and taken to the terminal. It was like a weird sci-fi movie LOL."
Pros: "Flight was on time. Crew was very helpful"
Cons: "the staff were not knowledgeable on visa requirements at checkin in Reno. As a result my checkin took long at the counter. Small CRJ700 plane was cramped though fast."
Pros: "Good service. The crew was very attentive. The pilots were very good about relaying Typhoon related issues to the passengers; and doing their best to get us to our destination as close to on time as they could"
Cons: "American Airlines had put my luggage on a flight earlier than me and is still NOT FOUND."
Pros: "On time departure, early arrival. Comfortable journey. Our pilot was a woman! Go girl power!"
Cons: "The WiFi did not work. You couldn’t download the American Airlines app. The crew forgot to give me my complimentary drink. After attempting for 10 minutes, Gave up."
Cons: "Entertainment system went down toward the beginning of the flight. The crew seemed irritable, but that was probably because people were upset about the entertainment system. We had to listen to a loooong speech about their credit card. I, personally, don’t like sales pitches over the intercom in the middle of a flight. Had the movies been working, it would’ve paused during the long speech. Not cool at all!"
Pros: "Food and drink services were great.. friendly and accommodating"
Cons: "Seats are a tad uncomfortable for longer flights.."
Pros: "Organised, clean"
Cons: "Food... pizza... bad idea to serve during a flight. Moreover, the smell and the taste was bad"
Pros: "Very attentive.. good service.."
Cons: "Seats to tight.."
Pros: "We got to our destination safely, and American provided us with extra legroom seats."
Cons: "Service was curt and there was only phone-based entertainment."
Pros: "Totally fine"
Cons: "It was fine"
Pros: "The boarding was efficient. The service was fine. The pilot was informative."
Pros: "The crew was amazing, flight was very smooth, arrived early, plane clean, service was great."
Cons: "For being in first class, my seat did not recline so I couldn't sleep and audio for my entertainment center was not working"
Cons: "Snacks were okay, nothing to shout about. Streaming movies is still of a mystery to me, not an intuitive experience in any sense of the word. the sites AA provides to answer one's questions don't give any real guidance on 'how', just state what, kept pointing me to the app which doesn't have any menu item to view movies. took me well over ten minutes to find any helpful information."
Pros: "The flight was great--good food, good service, good entertainment, on time."
Cons: "They lost our luggage. Four people traveling together arrived in Phnom Penh, but our luggage didn't. It took almost 2 days to be reunited with our luggage."
Pros: "we upgraded to economy plus seats and it made all the difference - just having an extra 4-5 inches made the 11 hour flight so much more tolerable than the trip to Madrid."
Cons: "1hr delay"
Cons: "Flight was delayed 8hours"
Cons: "Cabin crew seem frustrated and don't like the work"
Pros: "Was able to change my seat"
Cons: "The tone of the flight attendant (male) who can through the cabin to check things before landing. He was brash and abrasive. Yes, safety first, but overall not a good look for someone in a customer service industry. you can accomplish the same goal with different delivery"
Pros: "This JAL flight was actually operated by american airlines using an american airlines plane. This flight was not great compared to the JAL flight we took to Haneda which was actually a JAL plane which was roomier and had pretty good food."
Cons: "Food was extremely salty, overly sauced. The breakfast options were salmon or omelette and i got salmon. It was spongy and didn't look like salmon. It must have been mashed with something else and reformed into a roll form."
Pros: "We made up time in the air and landed early. Seats were very comfortable."
Cons: "We landed early but had to wait a half hour to be able to get to an open gate. Then when arriving at the gate the jet bridge was unavailable so we waiting on the plan for an hour after touchdown. Then during my baggage claim pick up I found it open and spilling out into the bin and it was the first time I used this suitcase. Overall, I don't think it was the airlines fault but the airports fault at LAX, however all of these thing combined made it a less enjoyable flight/experience."
Pros: "Nothing I could not take the flight"
Cons: "They did not let us board because the connection time was not enough for our bags - no one took accountability and they finally rescheduled us on a flight the following day after 3 hours on the phone. Terrible"
Cons: "Service was terrible. Uncomfortable and good was not at all tasty"
Pros: "We hit a very bad bout of turbulence. They were concerned as to our wellbeing and comfort throughout the flight."
Pros: "I did like that the flight attendant checked my bag for me land was very forth coming on tips on how to save money with traveling. The fights we very smooth."
Cons: "I didn't like that airport staff didn't alert when the plane was leaving (no announcement was made and staff gave wrong information, I ended up"
Cons: "Taking 2 shuttle buses to transfer from AA to PAL."
Pros: "Excellent, friendly attention from flight attendants."
Pros: "we had all the necessary conditions for work, rest, sleep and eating. The level of service has increased"
Pros: "We flew with 4 different airlines on our trip to New Zealand and American Airlines was by far the best. We were comfortable and had plenty of good food and free entertainment. I would fly with American Airlines again."
Cons: "I can't think of anything."
Pros: "Movies, wine"
Cons: "When checking in the staff was so incredibly rude, nonexistent during the whole check in process that it led to several people missing their flights or almost missing it. I had to run around asking for someone to help the long line of people including me who were all in danger of missing their flight because no one was around to help. And then when I finally do get checked in using the now kiosk only option for the plebeian class while anyone above economy gets to talk to real people (way to highlight the class divide guys) I missed my check in time by 5 minutes and was told by the kiosk to find an agent. Then I go running around looking for an agent. I find one and she says you missed your flight. I told her I still have 45 minutes to make it, and she rudely just tells me to get in another line to pay for a new ticket. LUCKILY someone in the priority line saw I was having a problem, a customer not an agent, and she told me to try to talk to someone on her side. After 3 agents told me no one finally told me yes. I made my flight but just by a hair. If the agents would have been around to help or been willing to help me from the moment I spoke to them this would not have been a problem. Thanks for almost ruining Christmas for me. When I spoke to others everyone told me they always have issues with AA. Will never fly AA again."
Pros: "Decent movies"
Cons: "Seats are incredibly close to one another. I'm pretty short (5'5") and I felt cramped to say the least. The food isn't great, it's okay but don't expect to be wanting seconds."
Cons: "We had purchased the tickets months before flying - It was Quantas, but we flew on American and Alaska- no one seemed to talk to each other - not one site had the complete itinerary. Took hours of phone calls and a lot of anxiety before we completed the trip. I used my American airline frequent flyer card and even though we flew over 14000 miles, we got credit for 500."
Pros: "The crew that showed up at the Departures counter when we all lined up to be reticketed for our flight that was cancelled the previous night was great."
Cons: "Our brand new 787 had a mechanical issue. We were scheduled to leave at 7:20pm and sat on the Tarmac until 10:45 while we waited for shuttle buses to take us back to the terminal. We waited in line for over two hours for hotel vouchers that they did not have. We paid for own our room and returned at 11am as instructed, but the plane needed a part that had to be shipped from the U.S. which pushed our scheduled departure from 2pm to at least 9pm. My family grabbed a bus to Narita for a 6:30pm flight. C'MON AMERICAN AIRLINES! COULD YOU SERIOUSLY NOT GET ANOTHER PLANE TO HANEDA?? OR AT LEAST PAY FOR OUR HOTEL?? The ground crew at Haneda was very kind but overwhelmed. Terrible experience. And it's the reason I don't fly American. In fact, KAYAK, I booked our flights on JAL intentionally to avoid American. The fact that these were partner flights on American completely and unpleasantly surprised me...also not a good experience."
Pros: "The staff were all quite polite and helpful"
Cons: "the boarding process is chaotic. No one pays attention to the boarding numbers and it's just a big, pushing, shoving mess. I'd like to see a little more use of the system to keep.people more orderly."
Cons: "American Airlines isn't as friendly or accommodating as other airlines or staff."
Pros: "Medical emergency response and support was excellent."
Cons: "No pre-boarding for infant. Straight legroom in 13D still had seat in front recline into my knees at 6'5". Extra legroom purchase did not provide any extra legroom. Need to know what seats provide extra legroom for 6'5" tall passengers."
Pros: "They were very professional and very welcoming. Made my eleven hour flight feel short with the entertainment the airline provide and the delicious meals that were provided. Definitely will be flying again with American Airlines for my next flight."
Cons: "Can't complain. Pleased."
Cons: "the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning. On all the planes going to our destination the accommodations were much different."
Pros: "That I finally arrived and got off the plane"
Cons: "The flight was delayed for three hours, we landed and sat in the plane for another hour to wait for a gate to open up. After apparently being hbaged three times. Terrible experience"
Pros: "Entertainment screens were easy to use and fun. Crew was extraordinarily nice and attentive."
Cons: "Boarded 2 hours late due to the flight crew reaching the maximum amount of hours they can fly by law. American should be more aware of their employees' hours. Seats need better head rests. Menu needs more vegetarian options and the prices need to be lower."
Pros: "Loved the people, very friendly and accommodating. I sat in first class and felt very comfortable."
Cons: "I think needing your own device for entertainment is awful then having to pay rental fees, even if you're in first class."
Pros: "Speed check in"
Cons: "The kiosk didn't work and sent us to check-in from which they couldn't figure out why the tickets wouldn't work. There was only one attendant at the ticket counter for the entire airline. And finally when the problem was finally resolved we nearly missed the flight; despite being there nearly 2 hours early."
Cons: "no leg room"
Pros: "I liked the seats I paid for on the flight."
Cons: "American Airlines flight attendants are horrible! Unhappy, disgruntled and it shows! They are not a good reflection of JAL!"
Cons: "Missing luggage is a common thing in British airway, which is not so common in other airways."
Pros: "The flight landed early. The Entertainment on the plane."
Cons: "When I got on, my seat mate spilled her coffee and almost got it on my clothes. The service felt rushed - the attendants seemed to want to clear the trays and sit in the galley chatting. They forgot to serve bread to the 2nd half of the First Class cabin and had to be reminded to do so. Definitely not their best day, so the experience could have been better."
Pros: "Delayed 4 hours"
Pros: "1 flight attendant, though not super sweet, was sincerely helpful & cared about my parents' ability to move about the plane safely. The others were a little rude/fake but I appreciated that 1. I also appreciated the help we received pushing my parents in wheelchairs at LAX once we finally did get them."
Cons: "No actual food (other than cheese) available for a 6-hour flight, to buy or for free, luckily my mother brought some food on board or I would've been very upset. Also, the entertainment touch-screen was completely unusable for my father & kept pausing/stopping for me, even with them resetting a few times. There is no internet/wifi for flights to/from Hawaii, AA should just be upfront about that bc I kept checking my connection but ended up looking at a map that showed nothing working over the Pacific ocean. We had to request a wheelchair for my elderly father at both gates (in LIH & LAX) even though we were assured there would be one waiting."