No electrical plugs or USB plugs. No lounge at KKC airport.
Thai Smile must be the only airline in the world that still doesn’t allow mobiles and iPads to be used during taxi, takeoff and landing. No inflight service due to COVID but a little snack and water handed out as we left the plane. I also like the deplaning by row, I wish more airlines did this
Pros: "We forgot to pack our liquid products into the check in baggage. After we went through the security check, we brought the liquid products back to the boarding pass counter, our baggage had already been sent to downstream. But the staffs was very helpful, they provided a box, packed the liquid products for us and checked it in as the second luggage. This solved our headache and it was a huge deal for us, making us smile. Thanks to your crew/staffs again."
Cons: "Providing some snacks would be helpful when getting off the board."
Pros: "On time, clean smooth ride. Landed early!"
Pros: "The crew was the most expert crew I have seen. I fly thousands of miles every year. Their alertness to safety was unprecedented for me. In Yangon the counter personnel were equally excellent, safety-conscious and personable."
Cons: "It would be really nice not to have to board a bus in BKK to be shuttled to my next flight."
Cons: "I understand that the crew was probably tired, but I believe they can be friendlier."
Pros: "Good and being on time"
Cons: "So far so good for its price"
Pros: "Great services"
Cons: "Great seat and smooth flight"
Cons: "Excellent price generous luggage allowance."
Pros: "Super cool light meal in a little bag. Best budget airline I have flown."
Pros: "Seamless boarding and deviating."
Cons: "Thai Smole seats offer the least legroom in my experience. Very narrow."
Cons: "My booking name TANG MENGLY Why ticket show LY MENGTANG My mom can not get the fly we bought anther ticket for 140 dollar"
Pros: "Nothing apart from kind crew"
Cons: "Food was really not good at all! Very poor The inside of plane was not clean!"
Pros: "On-time departure and arrival."
Cons: "Nothing to complain about."
Pros: "we had only an hour to get through immigration and connect to another flight...with a child in tow. There was an airline rep that met us at the plane and drove us to the next gate and directed us to a quick immigration line. Fantastic!"
Pros: "Great flight on Thai Smile."
Pros: "friendliness of staff"
Cons: "Entertainment program was boring, leg space limited"
Cons: "No online check-in available. Waited very long for someone to show up at check-in desk a few hours before the flight."
Pros: "Comfort and ease of boarding always makes Thai airlines a great trip. The staff is so helpful and friendly."
Cons: "There wasn’t any tv to watch and not by way of magazines either."
Pros: "Good services"
Cons: "Good service and comfortable"
Pros: "The relaxed atmosphere and attentiveness of the flight attendants"
Cons: "The distance of the terminal to the aircraft"
Pros: "Seats were comfy and staff helpful and nice."
Cons: "$60 charge for 10 kilos overweight limit. This is terrible."
Cons: "We did not receive any information as to why our flight was late."
Pros: "Not Allowed to read on my kindle in airplane mode. Made for dry boring and long flight!!!"
Pros: "For a budget friendly airline you can't go wrong with Thai Smile. they were on time, food was provided free, staff was friendly."
Pros: "We arrived safely"
Cons: "They kept canceling flights. Bad service would not fly again."
Pros: "Great short flight. Flight attendants were really hustling to get everyone served and picked up after on such a short flight."
Cons: "When I booked with Thai Smile direct, the booking somehow added insurance. I know I did not choose insurance. Working with AMEX ;to dispute those charges. Be careful if you book direct with Thai Smile."
Pros: "friendly, professional crew"
Pros: "I would highly recommend flying with this airline. It was a very efficient process and the staff was not only helpful but very nice."
Cons: "There's only one down side of this flight. The Lucknow international airport terminal is downright embarrassing. There are four or five desks to handle passport control. That's fine, but none has a label on it as to who should be at which. NonIndians should go to the extreme left one. Then they have one xray machine that all arrivals have to put their carry-ons through while the previous flight is trying to put all their heavy luggage (they are most likely all male workers coming from the Gulf). Then there is a small, rickety belt with everyone crowded around for the luggage. Well, there are two belts, but only one is functional. And to top it off, most of the luggage carts have at least one broken wheel! Amazing and embarrassing when arriving from any terminal almost anywhere! Lucknow, you have a lovely domestic terminal, wake up and build an international one! Shurum ki bat ha!"
Pros: "There was no line to check in and the attendant very easily accepted our luggage to check in with no weight, size, or payment issues Was pleasantly surprised to get a snack box with a sandwich and beverage on such a short flight LOVED the online videos (practical jokes program), where no headphones were needed to enjoy"
Cons: "Fish sandwich wasn't my favorite"
Pros: "The crew was incredibly friendly, warm and helpful. Excellent service on board the aircraft with comfortable seating. And the meal served was delicious! (I never thought I would say that about food served on an airplane)"
Cons: "Boarding process was a bit slow and cumbersome, but, to be fair, I noticed it wasn't much different than all my other flight experiences in Thailand."
Pros: "On boar meal was great. Customer service was outstanding!"
Cons: "They don't offer more flights!"
Pros: "Quick flight"
Cons: "40 minute delay"
Pros: "Great service, very amicable staff, excellent plane"
Pros: "Awesome service, great staff, amazing trip"
Pros: "Friendly, well presented staff. It appears that most of the crew on the two Thai Smile flights I was on spoke a bit of English which was a plus. Clean and comfortable seating along with a decent meal."
Cons: "I would have appreciated a vegetarian option for the meal."
Cons: "The crew had a poor attitude and even rude, I asked to move to get past the food trolley as my 4 year old son needed the toilet and they just said wait, they would only have to move 2 metres. We were sitting directly behind upper class but were not offered the chance to use the forward toilet even though there was no one sitting in that section. They seemed to have an attitude problem and not at al like Thai International who are excellent. will never fly again with Thai smile."
Pros: "The cost of upgrading to business class was very reasonable for a flight of that duration. Everything was stellar - service, food, drinks and access to the airport lounge. The meals were among the best I've had on any flight."
Cons: "The guy snoring. His snoring was literally louder than the noise from the jet engines and easily rose to levels that penetrated our noise cancelling headsets!!"
Cons: "I don't want to recommend to others to use this flight following reasons: (1) I can't use Thai lounge with star alliance gold card. (2) Thai air sold the Ticket, but boarding ticket issued by Thai smile. (3) a ground staff ( reissue staff)is unfriendly particularly those who is at Thai office, airport. (4)Thai smile is a low cost air line. So Thai air shouldn't sell this kind of ticket It hurts fame of Thai airs hospitality."
Pros: "Very flight and check-in process"
Pros: "Aircraft size was big for short haul"
Cons: "Not much to dislike"
Pros: "The gate agent saw how tall my husband was and upgraded us to the exit row for more leg room which was awesome. I was feeling a little sick and the flight attendants were great to get me water and make sure I was doing ok."
Cons: "I don't like fish and they offered a fish sandwich but it was only an hour long flight so I was fine with it."
Pros: "Crew were friendly and did a great job in the short time they had."
Pros: "Check in was so easy and smooth. Boarding was as well!"
Cons: "I appreciated the food that they gave out, but it wasn't very tasty."
Pros: "Overall everything was good except meal option"
Cons: "Not having vegetarian snack or meal"
Cons: "The price. This flight specifically was more expensive than others"
Cons: "The flights were delayed for both times of the round trip from BKK to Phuket and Phuket to BKK. Wasted 2 days as we got stranded in the airport. Unacceptable! Flight to Yangon from Bangkok was cancelled and they didn't send any notification to inform us. Horrible customer service. When transferred the flight to Thai Airways flight we were very rudely treated by the counter agent. For 5 hours of wasted time they "accomodated" us with 350 baht ($10) vouchers and when asked to provide us with free extra bag check-in the manager said sorry we can't do that. No resolution no compromise NO SMILE! Above average airline price with terrible service, expect this to happen to you too."
I fly Bangkok Air regularly. Could say I am loyal to their airlines and program. The only two comments of critique I could offer is (1) using the credits from accumulated miles is not as streamlines as some of the other airlines programs I am or have been a member of... and have lost opportunity to use them before expiration. (2) Sometimes, the plane is boarded / un-boarded with a service bus that has to navigate the airport and adds unwelcomed overhead time (especially during de-boarding). If have checked luggage this is transparent; if only have carry-on will slow your departure from Suvarnabhumi by ~20 minutes or more. Otherwise, a fine airline.
Pros: "Overall, the staff managed well the extra challenge of shutdowns and restrictions introduced by COVID. No complaints from me!"
Cons: "Honestly, Bangkok Air is one of my preferred regional carriers. "Normally" the food served is tasty, the plane is comfortable and the staff quite efficient. I have travelled a lot in my life and if there was a shortfall, would say so. Then again, I don't nitpick what professionals need to do to accomplish their jobs."
Pros: "The seat that I picked had lots of leg room."
Cons: "Better selection of movies."
Pros: "everything was perfect"
Cons: "would never go back to other low cost airline"
Cons: "Pilot (well, first officer more likely) was rudder and trim happy, not the best on takeoff, cruise, or landing."
Pros: "Great service, courteous crew."
Pros: "Good leg room in economy"
Pros: "The flight had good food and service and was very comfortable!"
Pros: "Attendants are very courteous and professional. They served a hot meal within 30 minutes of take off."
Pros: "All Ok"
Cons: "Everything ok"
Cons: "Luggage did not make our flight to Siem Reap but came on next flight and was delivered to hotel 3.5 hours later. Can’t complain."
Pros: "On time, more legroom, complimentary meal and wine."
Cons: "The flight was three hours late. Signage at gate showed original departure time and Check-In. After an hour signage showed Check-In closed, and updated new arrival time. Flight arrived later than estimated arrival time which was never updated. No announcements were made over the public address system until the plane arrived at another gate. They serve only water, coffee, and tea as beverages."
Cons: "Delayed flight. Made up time enroute. No big deal I’m on vacation."
Pros: "Thflight was good, nice crew"
Cons: "No complaints, only the air craft from Bangkok to Samui a bit uncomfortable chairs"
Pros: "Full service (with meal) on 1 hour flight!"
Cons: "Neither British Airways or my travel agent were able to solve problems created by British Airways 2 delayed flights meaning I could not make the meetings for the trip was planned and therefore I missed the flights and the meetings. Both British Airways and the Travel Agent said the other party were the ones to solve the problem"
Pros: "I’m always impressed that Bangkok Airways serves food on short flights. The chilli chicken was actually not bad."
Cons: "I like to fly with this airline because they offer access to their airport lounge to all passengers. Unfortunately, the lounge at Chiang Mai airport for international departures has closed permanently."
Pros: "Flight attendants were great. Friendly and efficient. The food was okay for airline food. I would travel with this airline again."
Cons: "The seats are very tight. No leg room at all. If you are a normal to bigger sized person your knees will be touching the seat in front of you. Hopefully the person does not recline their seat...yipes!"
Pros: "Bangkok air is easy to use we love the Airport Lounges free for all passengers."
Cons: "The web site is undependable. It took 3 tray when I booked my tickets, Later We tried to do online check in and pay for extra luggage, (suposed to be a 20% discount) for 3 days before leaving and it would not complete the requests. Kept saying server terminated connection. When I checked at the Airport I told them and they would not do any thing. like extend a discount on extra luggage. Sorry Cannot...... All the Thailairlines play games with extra luggage and sadly it seems BKK Air does now too... Still better then NOK or Air asia"
Cons: "I would like alcohol selection, would pay. See southwests options. Also I don't think I've ever been in a comfortable plane, but I'd like too"
Pros: "We were on the flight for just over an hour at mid afternoon and they served us a full meal ! The airline had much roomier seats and the staff are very professional."
Cons: "We liked everything and would recommend this airline"
Pros: "Service on board, food and drinks, seats, and puntuality."
Cons: "Boarding at Bangkok International Airport is seldom from an air bridge. Taking a bus often provides a fun ride for airline fans around this huge and busy airport."
Pros: "Flight was at time."
Cons: "After 13 hours they should give us a worm wet towel to fresh our face"
Pros: "Excellent service for a short flight - even a hot meal! Efficient & friendly check-in. Flights on time, modern plane. Overall impressive & better than UK short haul carriers!"
Pros: "Bangkok Airways as truly a classy airline. Prepared, friendly, excellent service, delicious meal and safe travel. I'll choose Bangkok Airlines at the next opportunity. Carol"
Cons: "They call themselves Bangkok’s boutique airline but they’re just the same as any cheap asia airline who looks to make it up on extra fees for baggage."
Pros: "BA did give us food vouchers and they have a worn but reasonably stocked lounge at CNX for all their customers. Also provide a meal on a 1 hour flight. Staff is always friendly and courteous."
Cons: "Flight delayed 4 hours, they may have offered options if asked but we decided against asking so others with connections or important plans could do so."
Pros: "I get early to the airport and wait at the lounge it was mice to relax a bit All the crew are great Sire i will fly with you keep doing a geat job"
Pros: "Economy class seats relatively roomy. Staff very professional pleasant and accommodating"
Cons: "Boarding a little unorganized"
Pros: "In-flight meal, commenced on time."
Cons: "Always seems like they are using bus gates- not convenient!"
Pros: "Good meeting the schedule, fast handling in all points"
Pros: "Very spacious and comfortable seats, great service, good food."
Pros: "Food served was fantastic considering they were short 1-hour flights. Staff was super courteous. Loved the "extras" like a fresh towel."
Pros: "The flight was fine and the Bangkok airways flight staff was excellent. I am always impressed by how much food they are able to serve in a short flight"
Cons: "I'm not sure who's fault it is but the baggage service at Bangkok airport was lousy. It took over a half an hour to get the bags out"
Pros: "I loved the service. First of all, they fed us and it was unexpected. The crew was professional, boarding was easy. It was a very enjoyable flight."
Pros: "Loved the lounges. Appreciated the complimentary food and drinks in both the lounge and during the flight"
Cons: "Food was pretty bad. Plane was kind of old."
Pros: "The crew was nice & everything was fine once we actually got on the plane."
Cons: "We checked in, got misinformed about location by information desk, went to lounge which was great but about 5 minutes before boarding were paged. We then had to go back downstairs & instead of a domestic flight they suddenly changed us to international. Then we had to go through immigration, worried we'd miss flight."
Pros: "They got me on another flight within 15 min. We were met at the arrival gatewith a list of our names, and we all ran to meet the connecting flight including the rep from bangkok airways. Without their help we would have never made our connection."
Pros: "Our flight went very smooth. The crew members were genuine and truly made every effort to make sure everyone was comfortable. Great flight."
Pros: "Turkish air and Bangkok airlines don't like to give boarding passes for each other. So both times we had to go to the transfer desk. This is OK as long as there's time between flights. Bangkok airport is VERY long and the desks are at opposite ends of the airport. The folks at both desks were very helpful though."
Cons: "We had two flights with Bangkok airways. Both were delayed."
Cons: "flight was cancelled and it was never announced that it was cancelled in the airport. They were unable to rebook the flight until 4 days later which was unacceptable as I had to be at work that Monday."
Pros: "Amazingly good food. Very comfortable seats."
Pros: "For a discount airline, they had their own lounge and still provide food for a flight that is about 1 hour from CNX to BKK. Things went well."
Cons: "There really was nothing. There was no entertainment per se. Something showed on the monitors but no headphones are provided."
Pros: "Crew Lounge Comfort Service"
Cons: "2nd flight on Bangkok airways in 2 weeks and both were delayed. The lounge makes it bearable."
Pros: "The flight was delayed about 20 minutes. They were very good about keeping us updated. The service was wonderful on board there was no entertainment available on board. The meal was very good."
Pros: "Outstanding staff! Bonus: had a 1 hour 15 minute flight and it included a very unexpectedly good meal at no extra charge!"
Pros: "Everything! Crew, food, seats, etc. For economy it felt prettycomfy"
Cons: "Very crowded"
Pros: "The flight was on time and efficient"
Cons: "The place was old and very dirty. There was no drink service."
Pros: "Fast and efficient."
Pros: "This flight was on time"
Pros: "Everything was straightforward and easy"
Pros: "I like the price and the short lenght of time to it took."
Cons: "Can think of anything at this time."
Pros: "It was only a2 hour flight."
Cons: "Nothing Free! Have to pay for water! 40 baht for a 10 baht water"
Pros: "Good food, fast service, I suppose it was okay for a low priced carrier."
Cons: "No frills airline and a broken seat. Flight attendants were rude."
Cons: "I always use Kayak to book an international flight Chiang Mai to Denpasar, with my luggage checked through. But this time I went to International in Chiang Mai to check in and found that you had bungled the booking. You booked me Chaing Mai to Bangkok on a DOMESTIC flight, and expected me to get onto the next leg, International, Bangkok to Denpasar, in 2 hours. You left me only 2 hours to disembark in Bangkok, get luggage at the Domestic carousel, go through customs, take luggage to the Check In counter in the International, get boarding pass, go through customs and security. Then race to the boarding gate for my INTERNATIONAL flight to Denpasar. What a trauma. The International Air Asia check in was mobbed!! I only made it in time because staff at the check in found me by chance and put me to the front of the line. I won't use Kayak again, after using you for 15 years. You have a nerve selling such a ticket."
Cons: "We had to pay bag fees that were very expensive!"
Cons: "Charged me nearly the cost of the flight ticket to check a baggage even though I had already purchased bag check via kayak. Not happy at all. Fellow travelers paid substantially less not to mention the amount of empty seats / overhead space I could have used for my bag. Completely ridiculous."
Pros: "Several budget airlines make up their profits by fees. Didn't know this was such an airline going in. If you know going in you will be in a seat that doesn't allow enough leg room for your feet to sit flat on floor and a drink of water has a cost associated you may not be disappointed."
Pros: "The plane didn't crash"
Cons: "Turn off cell phone for entire ride. Absolutely horrible service at ticket desk. Long lines at ticket desk. Ran out of most food options on the plane. very high baggage fee."
Cons: "Worst seat that i've ever had. At 5'6", i rarely have trouble with leg room or sleeping - not so on this flight. Seats packed so tight it was impossible to get comfortable. Flight attendants never offered water or any service on a 5 hour flight. When we asked for water, they asked for money... This takes the idea of no frills to the extreme."
Cons: "Everything the worst experience I ever had and will not be flying with AirAsia again"
Pros: "I am an international airline pilot and was very pleased with the professional attitude and service."
Pros: "Crew were nice."
Cons: "Everything else sucked."
Pros: "The initial cost"
Cons: "First, there is no entertainment system at all. Second, even though airlines like Qantas have shown that there is no reason to turn electronic devices off before, during and after flights, AirAsia won't even allow you to have your device in flight mode. So backward! Also, you'll find that their website is not easy to deal with and they will nickel-and-dime you for everything."
Pros: "plane was clean"
Cons: "Crew did not communicate anything about unexpected wait times. Flight was hot and uncomfortable"
Pros: "Quick boarding, on time, professional staff. Can get cheap food ahead of time, but only recommended if you won't have time to eat otherwise because the food isn't great."
Cons: "No individual seat entertainment, less legroom than other carriers"
Cons: "small seats & rude staff. Didn't realize it was a budget carrier, even after reading fine print couldn't find the catch. Was charged two bag fees for same flight, bag transfer fee for connecting flight, & international transfer fee."
Cons: "it was so cold on the plane and I told the crew, they just say no blanket and left. The chair is so bad, narrow and uncomfortable."
Cons: "I booked a flight on Air Asia from Chang Mai to Krabi during a vacation in Thailand. Luckily it was only a two hour flight because the seats are absolutely tiny. I am 6'4" and am used to having pretty much zero legroom on flights, but this was another level. I had an aisle seat and had to sit with my legs completely spread open into the aisle for the two hour flight. Don't book this airline if you are over 6ft tall and plan on flying standard economy."
Pros: "No entertainment available on my flight. Only magazines."
Pros: "We took off and landed on time."
Cons: "There were hundreds of mosquitos on the plane and they decided to spray bug spray after they closed the doors right before take off!! Hands down one of the most disgusting experiences of my life. They also ripped us off with our checked luggage. Not pleased."
Pros: "It felt like the cabin was not pressurized correctly. My ears were plugged for hours after the flight and I had a bad headache. Our travel companions also thought the cabin pressure was not right."
Cons: "Kayak is typically great but not when you purchases Airasia services. There is no customer service for the Americas. The app changed my flight date and I need to get a refund. Nothing. I contacted twice with 24 and 48 hrs using their form. Nothing. Don't use air Asia from the states. There's no phone number for customer service. They acknowledged my request and it's been 2 weeks with no follow up when they said they'd would with in 24 hrs. I am currently disputing the charges bc I never flew."
Pros: "Seats were okay."
Cons: "The boarding is chaotic and not organized. People cut I front and the airline didn't do anything to keep order. The flight does not even serve you water on international flights! They tried to charge me $1.50 U.S. for a cup of hot water to keep my hands warm. It was freezing. Poor experience overall."
Pros: "The price was the only thing I liked about this airline"
Cons: "They charged us 900 baht per checked bag because we didn't check the bag in hours before the flight. It is my least favourite budget airline."
Pros: "Just about everything. very smooth operation."
Cons: "No water offered on a 2 hour flight? Baggage fees i was not informed of. Awful. Never again."
Pros: "We landed safely."
Cons: "They charge for everything! Make sure you get to the airport early. The counter to pay for the baggage was backed up."
Pros: "Landed safely."
Cons: "Flight was delayed multiple hours without notice. A one hour flight became an 8 hour journey. Seats were small and uncomfortable. I was sitting next to a host of characters that were all concerned they would miss their connecting flight. No tv or entertainment on seat."
Cons: "I bougt very expensive ticket and I had to pay 2500 THB for my luggage!!!!!/it was 20 kg luggage!!/"
Pros: "The online system did not work and we were asked to pay 900 for each 15kg suitcase."
Cons: "2 hour flight with no drinks."
Cons: "Air Asia extortionist checked bag fees are outrageous. I would never fly them again."
Pros: "Worst airline I've ever traveled on, their baggage fees are excessive their flight was a disaster it was delayed they didn't give us any information checking in was horrendous they were very disorganized. Their seats are tiny I am 5 feet 6 inches and I barely fit comfortably. Honestly I will definitely avoid AirAsia in the future I I traveled on many other airlines and found this to be the worst."
Pros: "They offered nothing to drink during the flight and we were packed in really tight. Charges for checked baggage is also very high, much more than other airline averages."
Cons: "No leg room, service was not good, staff was unfriendly. Extra baggage was very expensive"
Pros: "I flew out of BKK to CNX. Everything was smooth from start to finish. Boarding a bus at the terminal in BKK for the ride out to the aircraft was the only detractor, although not totally uncommon in Thailand."
Pros: "The flight itself was not bad."
Cons: "Did not notice that the flight did not come with a checked bag. We had 7 adults plus a infant. The flight itself was reasonably priced compared to others when we went to check the baggage they said we had to pay separate which was news to me and ultamitly my fault for not catching that as I was booking it. In Thailand my wife who is Thai tried to figure out the situation and the person at the check in desk was very rude. We are used to having a checked bag for an infant but half the size of a adult ticket so our infant bag. So we had 10kg bag for my daughter then the rest of our luggage at the 15kg weight. We ended up having to pay for 900baht per checked bag up to as many adult tickets. But they counted our first bag as a adult ticket so at the end we had one extra 15kg bag at which they charged us excess baggage fee of 400baht per kg... They would not let us switch the order of the bags so the smaller of the bags would fall in that category. So our baggage price was much more expensive then the initial flight itself. It would not have been that bad but the guy that we had to deal with was very rude on top of all that sudden news. If the customer service was better and more polite it would have been much better to deal with."
Cons: "Checking was busy and disorganized. Plus I was charged for everything. There was a surprise checked bag charge. My girlfriend is in a wheelchair and can't travel without checking a bag with medical supplies. In the US, the charge is usually waived. On this flight, not only did we get charged, but we got double charged for not booking the checked bag ahead of time. In addition, nothing was for free on the plane. It was a terrible travel experience."
Cons: "They serve nothing for free no even water and will try to sell you teddy bears and other junk. You are also no allowed to consume you're own food on their flight."
Pros: "The crew was very nice"
Cons: "The airline itself I would not travel again. It is ridiculous to only allow a bag of 30lbs. That is not realistic when tourists are traveling. Especially if they have bought memorabilia"
Pros: "Friendly staff"
Cons: "Delay and big check in lines with no priority for people whose flight was coming up soon"
Cons: "There was a sick passenger on board and the entire flight crew attended to him. No food or drinks were served, and no attention was paid to any other passengers."
Pros: "Crew and flight was ok."
Cons: "The extreme surplus on the weight of the luggeage is not in line with other agencies when traveling out of europe. Or the minimum of 15 kg is too low, not in line."
Cons: "Couldn't check in online. Their website kept crashing. We tried to pay for bags but couldn't. At airport they charge us 5000 baht, almost 10 times the online rate. Tried to explain our situation. And they didn't care. Not willing to help us at all. Felt held hostage. No boarding pass without payment."
Cons: "First I never got information that we had to pay for a checked in bag let alone the weight limit. I had to pay $100 for my bag alone and it was not overweight. More over my boyfriend is over 6ft tall and his knees were slammed into the chair and they did nothing to try and be accommodating. Everything was for charge including a glass of water absolutely ridiculous. Lastly it felt like we were on a flying market they were selling stuffed animals down the aisle."
Cons: "The ABSURDLY high hidden luggage fees are ridiculous. Even beverages on board the flight are for purchase only; I didn't think an airline could do that with water. Will absolutely never fly with this airlines again."
Pros: "I liked that I got preferred boarding and that we left on time"
Cons: "I didn't like that I had to pay for a checked bag, that information was not easily or clearly disclosed on the ticket. Traveling in another country made it difficult and I was frustrated about thAt. Not to mention that I had to lay for a coffee. I understand maybe not serving food (although competitors even on a shorter flight), but there should be a complimentary drink."