1) I've traveled dozens of airlines with the same carryon backpack. The ticket agent required me to weigh my bag and since it was greater than 7kg said I'd have to check it.
2) Flight crew was running late which is entirely understandable. BUT rather than let the 200+ passengers know what was happening the gate agents said nothing.
I had 12 kg of excess baggage so was charged $400 cdn for a flight that cost $350 cdn for my seat and 20 kg . The reservation agent refused to give me my ticket back until h the excess baggage charge was paid. I boarded the 1/2 empty plane along with many, many chinese passengers carrying 2 or 3 bags, but as a foreigner, the company rules were enforced on me only.
We had to pay bag fees that cost more than our flights! Was also an international flight where bags are free on all other airlines. Finally, there was no leg room so the guy in seat behind me had his knees digging into my back the entire flight.
Delay of 30 min. is the norm. Tried to check in with mobile app. but can't seems like the flight was overbooked. Had to call the call center to check in over the phone and was bumped to front seat (upgraded). Definitely overlooking was the likely cause.
Bag fees not clear and totally unreasonable, no way to check in or check bags online unless you register with their nosy BIG Points. Late by 1.5 hours! Can't get ANYTHING to eat or drink without paying in local currency cash, not even water. Seats squished together and really uncomfortable. Baggage takes a long time to come out. Poor wayfinding at Kuala Lumpur Airport.
Kayak allowed us to book a flight that was impossible to make. We had two separate VietJet flights (one from Da Nang to Hoh Chih Minh and the other from Hoh Chi Minh to Bangkok). When I booked through Kayak, I searched from Da Nang to Bangkok so I thought they were booked on one ticket but they weren't. We had to get my bags in Ho Chih Minh and completely re check-in for our flights to Bangkok within a 30 minute period after deplaning. Luckily the flight to Bangkok was delayed and we had a nice counter representative that bended the rules and allowed us to check-in after check-in had closed but this was a very disappointing experience with Kayak. The representative said that had we booked through the airline website, the system wouldn't have let us knowing we didn't have enough time between flights to get our bags and re-checkin. I would think that Kayak would know this.
Price was good. Plane clean and air crew members were helpful
The flight reschedule several times and then severe delayed on the departure date. It was never on time, so you should not plan any connecting flight or activities until you reach the destination. You will never know when you arrive, until you arrived.
Didn't realize AAsia was a budget carrier until I experienced and asked questions. Terribly long lines and no organization at the CNX check in. Requested a wheelchair for my father but never recieved one and no explanation. We are Thai so language was definitely not a barrier. NEVER AGAIN!!
Extremely little leg room. Also they have sneaky charges for luggage weight. Anything over 15kg and they charge you for every extra kilogram. If you want to check in a second luggage you have to check in 4 hours ahead and you still have to pay a lot of money, and it is based on the weight of your luggage . If you don't check in 4 hours in advance and you have an extra suitcase, they charge you by the kilogram and it is ridiculously expensive. More than he cost of the entire flight! And if your flight has multiple legs, you have to pay for the extra luggage every single leg.
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