Cons: "We got drinking water after landing. Would be better to provide some snacks on the way out."
Pros: "Brilliantly safety-conscious crew but very personable."
Cons: "It would been very nice to not have to board a shuttle bus to be taken to the flight in BKK."
Pros: "Crew are efficient and friendly"
Cons: "Portion of food could have been slightly bigger"
Pros: "Good meal"
Cons: "Check in and luggage drop for share code with Thai airways. It is not clear instruction when booking with Thai airways. We lost time with Thai airways but finally need to drop the luggage at Thai smil counter."
Pros: "Lovely people. Lovely service. Good food."
Cons: "My booking name TANG MENGLY Why ticket show LY MENGTANG My mom can not get the fly we bought anther ticket for 140 dollar"
Cons: "An hour delay for no expressed reason is not acceptable."
Pros: "I'm very justifying for the flight."
Pros: "Airfare was reasonably priced."
Cons: "Delay. This was the third flight in a week that I encountered flight delays of up to 15-20 minutes."
Cons: "Getting our bags took a long time"
Pros: "Easy to book, travel and get around with."
Cons: "The on board snack isn’t great."
Pros: "Friendly staff overall good experience."
Cons: "Only issue is there is no alchohol on these flights."
Pros: "We paid for a thai international flight which includes allowing us to use the lounge. We were told in china that WE was the airline not thai international and we could not use the lounge, had no baggage allowance other than the minimum. We chose TG because it was star alliance and we are permanent lifetime gold members. There is no reason to pay a premium for TG if it is not a TG flight and we cannot use the lounge or have a low baggage limit. The check in staff noted our bags were exactly 20 kgs each and said there would be a charge of USD45 per kilo if we had exceeded that amount. This is ridiculous given that we should have the same as UA or SG."
Cons: "I have already mentioned the false advertising and poor service in china. TG cannot tell its loyal customers it is a TG flight and then charge for TG and then say it is not a TG flight. Nothing works right in China but i hope now that we are in thailand TG will honor its normal benefits to star alliance gold and platinum members. Otherwise, we wont fly TG any more."
Pros: "Our train from Chiang Mai was 2 hrs late. Our taxi driver sped us as fast as he could, but we had only 15 min from check in to the airplane take off. The counter personnel were so helpful in calling the gate for permission to board. We ran across the airport and made it thanks to Thai Smile staff."
Cons: "Vegetarian food option"
Pros: "Boarding was super fast and efficient. For a 1,5 hour flight, we were given food and drinks. Can’t find that in the US."
Cons: "Loved everything"
Pros: "Overall service including f Meals and drinks provided on flight and the ground handling and air crew all excellent."
Pros: "For a budget friendly airline you can't go wrong with Thai Smile. they were on time, food was provided free, staff was friendly."
Pros: "Flew out of BKK versus other airport in Bangkok. Easier to connect to international flights. Good service and frequent flights"
Cons: "They have sandwiches on the flights but they weren’t the best quality, I didn’t like what they gave out. We had roaches next to us crawling up the wall on our last flight, ended up finding some food Trash under our seat that was missed. not pleasant."
Pros: "Crew was friendly and helpful, boarding was easy, flight was smooth"
Cons: "No entetainment, food just a pretty untasty sandwich"
Cons: "The flight from BKK-VTE did not allow online check-in and had to check in at the airport. The line to check in had 10 people in front of me which then proceeded to take over 1.5 hours to reach the counter. then was the very last person to get on the flight - the plane then didn’t leave for another 30 minutes. Thai Smile managed to make a 1 hour flight to Vientiane turn into a 4-5 hour journey between arriving early, waiting forever in the counter check in line, then being driven to the plane and actually leaving. Bangkok Airways and Air Asia (don meaung) is the better option for this short journey."
Cons: "I had a fracture in my leg several days prior to my trip so had to cancal all. My thai smile tickets were booked with vayama. They r the only suppliers whom declined my request for free cancaltion or even freeze our tickets."
Pros: "Friendly staff through every step of the way."
Cons: "Vegan food options would be a wonderful addition. Everything else was great!"
Pros: "Love the AirBus 320, the service, to get all the passengers a sandwich in an hour flight is amazing! Luggage delivery is amazingly fast!"
Cons: "Would like to have later flights in the evening so connections to overseas flights at BKK are easier. Otherwise, nothing!"
Cons: "Arrived to BKK international with Turkmen airlines. Found Thai Smile transfer counter in transit zone. Was refused to Thai Smile flight, was explained that they serve only customers which arrived to BKK with Thai airways. Lost my money and had to buy another ecpencieve flight from Malaysia airlines because couldn't stay in transit zone more than 12 hours and couldn't get visa on arrival. Later coldn'd find that stupid transit policy ether on Thai Smile or Kayak. If that policy in place why not publish that BEFORE people spend their money for service not provided? Very unsatisfied"
Pros: "Ground and in flight service, food, aircraft"
Pros: "what's not to like. Free checked bag, free food, sandwich and bottle of water, soda and hot coffee and tea at no charge. All of the cheaper budget airlines charge for everything including checked bags, drinks and food. It's only a few baht/ US dollars more than the other airlines but well worth it for what you get in return compared to the other airlines such as Air Asia!"
Cons: "Nothing that I can think of."
Pros: "Its only a short flight so there's not much time for anything to go wrong but it's good anyway. The staff are always friendly and helpful."
Cons: "Sometimes it can be difficult to hear announcements at the departure gate but apart from that no problem. Obviously there isn't any entertainment so I've left it at 5 stars. There should be a 'not applicable' option on this."
Pros: "Food is good for a short flight. The crew were professional."
Cons: "The check-in process at terrible. No instruction to follow and no one give direction on where to get boarding pass. the line for luggage drop-off was really long without people to give direction."
Pros: "Good flight, reasonable price"
Pros: "Everything was first rate and efficient"
Pros: "Great flight. On time. The crew was polite and professional. Nice experience."
Pros: "Chaotic check in process, ok boarding process, poor entertainment and nothing for vehetarians"
Cons: "Food was with meat."
Pros: "Such an amazing experience! From start to finish!"
Pros: "Only problem we encountered was a lost bag containing all my clothes. I arrived on a Friday and did not receive my bag until 2:50 am on Sunday morning"
Pros: "New and comfortable plane."
Cons: "Last call came much earlier than described at check in"
Pros: "Our flight was amazingly smooth. We had lunch, which was unexpected, and it was delicious. Flight attendants were very friendly and efficient. 10/10 would recommend."
Pros: "Such a quick flight Bangkok to Phuket, I wouldn't expect food, especially on Thai Smile which I think is the economy version of regular Thai Air, but they had very neat pre packed snack bags with Shu Mai. Efficient staff, always love flying Thai Air."
Pros: "Friendly crew, tasty small meal, not new but well maintained cabin"
Cons: "Slightly dated cabin"
Pros: "The flight was on time, boarding and disembarking was easy and the staff was very friendly."
Bangkok Air has been hit with the challenge of flying during COVID like everyone else. Still, they are early to get started again and offer normal services when possible. It is nice to have a lounge for all passengers vs. going to gate and sitting to stare out at planes.
Pros: "The staff and service were friendly and excellent. Flight was fast and efficient."
Cons: "I can’t think of anything."
Pros: "Crew was fantastic. Short flight yet they offered food, beer, wine, etc."
Pros: "Friendly and attentive flight crew. Excellent selection of nice wine."
Cons: "Older model A-319 so there was a very small screen for the cabin."
Cons: "Staff was rude"
Cons: "Was a short flight. It was all well done."
Pros: "The crew team was very nice, a inflight meal was offered and baggage arrived within 10 minutes of being off the plane."
Cons: "The plane was older and did not have any modern amenities. The seats were somewhat hard and not very comfortable. There was no inflight enterainment so be sure to bring a book."
Pros: "Very good quick smooth flight. On time departure and arrival"
Pros: "The Phuket ground staffs helped me and my family so much for boarding at the deadline time. They also waited until we passed the checked gate. This event is one of my appreciate trips."
Pros: "Sweet and professional staff"
Cons: "The flight did not happen!!!!"
Cons: "Be on schedule."
Pros: "Efficient crew with Thai graciousness, good service, unexpected snack and beverage service, on time departure."
Pros: "Good food, good service, comfy plane!"
Pros: "Nice comfortable flight, food was good"
Pros: "Fast service, comfortable seats that had power"
Cons: "No entertainment, no WiFi and curt staff"
Pros: "Small plane but wasn't full. No one sat in seat next to me. Friendly attendants."
Cons: "Freezing cold. Small prop plane wasn't at gate. Had to take a short shuttle ride from gate to plane which was on runway."
Cons: "I wish someone had told me that gate A8 was so far from A6 and closer to A1"
Pros: "On time and lots of room with plane about 30% full."
Cons: "Good poor."
Pros: "Seating was more spacious than on the long flights."
Cons: "No problems."
Pros: "Wonderful service, great food, helpful, on time! A+ airline!!"
Pros: "Got the job done. Food just ok. No complaints."
Pros: "I flew from bkk to cnx, about an hour flight, but we were still served lunch. They did not give options but still it was unexpected. The only thing was that there was no entertainment but again it didn't bother me."
Cons: "No entertainment"
Pros: "Full service (with meal) on 1 hour flight!"
Pros: "It was all standard, nothing to praise this air line with"
Cons: "It was all standard, nothing to praise this air line with"
Pros: "Not in the mood for this section"
Cons: "Late by around one hour on a mid day Saturday flight. Had paid full price to fly at the time period and hence even mor dissatisfied with late again service."
Pros: "Nice hot food and non alcoholic beverages provided."
Cons: "Constantly rechecking our boarding tickets even though we are already inside the airplane."
Cons: "I missed my flight because of kayak."
Pros: "Easy boarding, on time, and friendly crew."
Pros: "Pretty smooth flight, nice and helpful staff"
Cons: "Flight was delayed by almost an hour"
Cons: "I bought a ticket from kayak but the third party have canceled my ticket due some security credit card reasons, But kayak never alert me of the cancelation and in the day of the flight i paid 3times more just to buy another ticket ,"
Pros: "Cabin crew"
Cons: "Flight delay"
Pros: "Fantastic service, quick and friendly. Meals on each flight."
Pros: "I think I missed the potential love connection my stewardess."
Pros: "Everything was excellent!"
Pros: "almost all"
Cons: "The choice of drinks and the taste of coffee"
Pros: "On time. Very professional crew. Inexpensive. Seats in regular cabin were old but more spacious than I expected. And they served a meal on a 1-hour flight."
Cons: "There was no entertainment. Took 45 minutes for any luggage to appear at baggage claim; that was almost as long as the flight duration."
Pros: "Crew lovely, and meal served on 1 hour flight. Also use of lounge at both airports we used."
Cons: "Both flights a bit late leaving but not really a problem, seemed to make up the time on route."
Pros: "the food bar in koh samui area was great! pleasant flight although it was slightly delayed."
Pros: "had us sit in the terminal all day (12 hours) then cancelled late at night. weather wasn't their fault but rebooking was a disaster. said we were on the flight the next day but when we showed up we were not so we had to wait another day to finally get on a flight. they handled it terribly"
Pros: "Very poor boarding and disembarking using buses"
Cons: "Apart from delays it was a fine flight that got me to my destination safely"
Pros: "No hassle. Organized."
Pros: "It's possible to choose the meal"
Cons: "The plane looks a bit old."
Pros: "Laptop was stolen out of my bag"
Cons: "Laptop was stolen out of my bag . Unacceptable"
Cons: "Boarding could be better organized3"
Cons: "Direct tarmac to plane without bus"
Pros: "Crew good. Seat better than airbus seats!"
Cons: "The seat was too old for flight service and should be replaced soon as possible and the crew serviced like a robot especially for men. This is my first time for eco class."
Pros: "Check in is easy. Everything went smoothly. Food is like a roll stuffed with chicken and sauce. Really good actually. Kinda like a mini chicken bake from Costco They also have arcade games and a remote"
Pros: "Amazing crew members. The seat was comfortable."
Cons: "I did not take the flight since it was booked with wrong date and u refused to let me changed in24 hours although u did stated before booking that it can be changed without penalty"
Pros: "Comfortable seats, good entertainment options"
Pros: "They do an amazing and efficient job for a 1 hour flight. Check in was smooth, and actually she made a special effort to get us a good seat. Always customer oriented."
Pros: "Good food"
Cons: "Flight was over an hour late"
Cons: "On time departure and arrival."
Pros: "Well done to all the crews."
Pros: "Simple, no surprises is a good thing"
Cons: "Nothing, everything was great."
Pros: "Plane was nice."
Cons: "Food was horrible"
Cons: "Excellent service and perfect time."
Pros: "Short flight but full service with flat bed business class, was not expecting that!"
Pros: "Very short flight"
Pros: "The B-class seats are fine."
Cons: "Crew did not offer blankets or earbuds. Dry flight! No beer, wine, or spirits at any price. I was astonished."
Cons: "The plane was a very old B777-300 and the air conditioning did not work so the whole flight was very warm. The cabin in general was very dated and cramped. Having flown the A350 to Bangkok which was newer and much better, did not see why they couldn’t operate the flight back on the same platform"
Pros: "Friendly staff and crew. Flight went as well as possible over the mountains from BKK to CNX."
Cons: "Took bus from gate to a different gate. Had to walk up three sets of stairs to walk on to a jet bridge that was connected to the main airport. In flight snack would have been better not consumed. No illness, just didn't sit too well."
Pros: "Huge plane that wasn’t full so it was very comfortable. Boarding was quick especially since I’m a Star Alliance Gold member so was one of the first on the plane. Bags also came out first & delivery was very quick. Looking forward to flying Thai again several more times this month & wish I could experience their international service which I’m sure is stellar."
Cons: "Only thing I would mention is alcohol is not served but that’s apparently standard for Thai domestic flights."
Pros: "Value Friendly staff Cleanliness of plane"
Pros: "For such a short 1 hour flight, they managed to feed an A330 plane load of people - pretty impressive feat considering that US carriers don’t even bother to give complimentary hot food on a cross country flight. The color scheme didn’t hurt either. The FA’s were very accommodating and so pleasant."
Pros: "Friendly and helpful staff. I was carrying medication that needed to be in a cool box. A flight attendant provided me with ice cubes wrapped in plastic bag and paper towel. She checked with me from time to time to ensure that the medication was kept in the proper temperature during the flight. That was first class service and I couldn't thank her enough."
Cons: "Seat is too narrow and the recline is not ergonomically designed, in short, uncomfortable. The entertainment portal is not user friendly. Food quality and variety seem to have declined."
Pros: "The flight was awesome, the food was delicious and the delay was shot"
Pros: "Good service and kind staff."
Cons: "The entertainment system wasn't working and the crew didn't reboot it until half way through the flight. Any amount of movement from the seat in front of me (either from a slight adjustment from the person sitting in front of me to turbulence) and the tv would go black for a few seconds. It would also change to a red hue from time to time."
Pros: "Very nice and friendly staff. We were fed a small meal on a very short flight."
Cons: "Ran an hour behind schedule. We boarded on time and then got delayed waiting for air traffic control. Landed about 40 mins later. Considering it an was an hour flight, a little annoying. We didn’t have another flight to catch or somewhere to be, but it could have been troublesome for others."
Pros: "Great and friendly people, and was very nice. Great flight."
Cons: "In flight meal was ok. Other than the meal it was nice flight."
Pros: "Nice plan, nice crew, left on time"
Cons: "Please offer a vegetarian option for the snack"
Pros: "Attentive staff that managed to squeeze a quick food service on a short flight."
Pros: "The seats were fabulous. Roomy and my girlfriend and I were indeed placed in the armrest adjoined style. Flight was quite smooth. For the difference in price I can not fathom why anyone would fly coach on THAI."
Cons: "Airstewardess was had a fake friendliness. Like they'd smile and say yes to the request and nothing happens and need to call them again. And another stewardess takes the request and same thing happens finally when they do come back with the blanket and new request for headphones its with the worse face ever. Jesus"
Pros: "Thai (similar to ANA) provides its customers with REAL customer service while flying with them."
Pros: "On time"
Pros: "Friendly staff and airport folk! Smooth and easy all around!"
Pros: "On time, friendly staff"
Pros: "They provided metal cutlery for the meals (in plastic wrapping, just like with disposable plastic forks and such), which seemed like overkill but added a tiny touch of premium feel."
Cons: "The in-flight entertainment system is kind of archaic, but it works."
Pros: "Organized polite people"
Pros: "The flight was only an hour but the staff was crazy fast to get everyone a snack that was amazing. Hot food which is unlike American flights. Very tasty and the service was just good."
Pros: "Fast in flight service and good entertainment options for a short flight."
Cons: "Boarding was delayed about 30 minutes, but that happens with every airline from time to time."
Pros: "Easy check-in, friendly, helpful attendants, on-time departure and arrival.."
Cons: "My seat back wouldn't lock in place. Every time I would move or lean, the seat back would shift. My phone and book wouldn't stay in the pocket in front of me. They would fall out of the bottom and onto the floor. I love Thai food, but food on the flight was not good at all; bland and unappetizing. My foot became pinched hard against the food cart during meal service."
Cons: "Boarding a Thai Airways flight is always a bit chaotic... there is typically an unexplained delay of unknown duration. once on board, service is very good."
Pros: "Food was okay and the seats were comfortable. Thats about it"
Cons: "The storage bins for the middle row were so disruptive. Flight attendants were one of the worst I've experienced. They do not smile and speak in a grumpy tone towards some passengers. I even saw one shaking her head in disappointment after talking to an old man who forgot to close the bin overhead. The seat monitor was too susceptible to glare for morning flights."
Cons: "Slightly dated fittings"
Pros: "Excellent, clean, up to date plane."
Cons: "The food was good considering the flight was only an hour, BUT no beer was wine as available, even for purchase."
Pros: "The staff, the plane, their sense of urgency. I loved it. We got to our destination on time!"
Pros: "Everything was very fast and efficient."
Pros: "Quick boarding procedure, good price"
Cons: "I am tall... 197cm... and my seat had so little leg room, I couldn't sit normally. All exit seats were free, the flight attendant told me they can't move me because you need to pay extra for those seats. I don't need to get anything for free, but I paid for my seat just like everybody else and it's very frustrating I was forced to spend my flight sitting not only uncomfortably, but also in an unsafe position in case any serious turbulence happened."
Pros: "Cool signage and ads. Quick on and off boarding process"
Cons: "Seats way too small and uncomfortable, no in flight entertainment or plugs, charged for basic drinks, cash only, Seats too close to one another, seat belt not made for American bodies, took off late. Basically the spirit airlines for East Asia"
Cons: "Worst airline ever"
Pros: "The crew was efficient and kind. They made the flight excellent"
Cons: "O lie check in and support terrible"
Pros: "On time departure and arrival, quick baggage return"
Cons: "Vegetarian bundled meal very basic and would have been great to have the option of buying one of the other meals at purchase."
Cons: "Air Asia is a no frills Airline. That’s why it’s Cheap."
Cons: "We were running late for the flight due to long lines at immigration which was not Air Asia’s fault, but when we finally made it to the check-in counters we were misdirected several times and given conflicting information. On top of that after we finally checked in we had to go another counter to pay the baggage fee and we’re misdirected there too. After wasting 25 minutes we made the flight, but only because it was 30 minutes late."
Pros: "Flight arrived early quick and easy boarding Good seat"
Cons: "Nothing. It was just as expected"
Pros: "Nice newer plane and mindful staff."
Cons: "No free snacks or drink offered."
Pros: "Cheap and on time"
Cons: "Of course it wasn't a luxury flight. But he air was stale and smelled real bad of body odor by the time I got off the plane"
Cons: "They cancelled my trip, did not have a 24/7 customer service line, and then un-cancelled the trip two hours before departure so that I didn't have enough time to make it to the airport. Will update review depending on whether they refund my money for the trip."
Pros: "Great price, comfortable"
Cons: "No free wifi"
Cons: "You have to pay for every little tiny thing. They won't give you your passport back until you've paid for your luggage. They don't offer free drinks on the plane."
Pros: "On time and clean plane."
Cons: "Crew most interested in added sales and the booked meal was a pathetic dried up sandwich and cup of water. One of the worst meals on a plane ever. Most annoying were the constant advertising.for in plane sales."
Pros: "Super efficient boarding and really good seat alloted to me. Web check in saves a lot of time and hassle."
Pros: "Seating and friendly staff"
Pros: "Very nice large bathroom! Very tasty hot chicken & cheese sandwich. Smooth check in and flight. Thanks!"
Cons: "Liked it all"
Pros: "We weren't able to pre-book baggage on a third party site, and the direct AirAsia site was crashing the day we had to book. The baggage cost more than the flight. Never again."
Cons: "Baggage cost"
Pros: "The flight itself was very reasonably priced."
Cons: "They charged us for a checked bag and it is on a sliding weight scale. If you check your bag be prepared to pay more if it is over 15kilograms. Also, there is no complimentary beverage service. Snacks and drinks are available for a fee. The seats are pretty small. If you have longer legs expect them to hit the tray table even when it's in its full upright position."
Pros: "Flight was on time"
Cons: "Flight id designed for people who travel super light. Tourist who do not read reviews are taken by surprise at the last moment (at the registration desk) and have no choice but to buy the second ticket for their luggage. The web site does not fully disclose luggage policy. No leg room"
Pros: "Crew was polite. Flight was on time."
Cons: "No drink service."
Pros: "Quick on time boarding and departure. Crew was professional and helpful."
Pros: "Didn't like anything"
Cons: "- as a us traveler, we assumed checked in luggage would be available but cost us an extra $100 - seats were not assigned together for a family with kids - crew was not helpful"
Pros: "Nice seats albeit too small/close together. Good inflight magazine selection."
Cons: "Seats too close, no videos, no free food or drink."
Cons: "Luggage fee should be more clear when booking"
Pros: "We were able to just carry our packs on since we pack light and therefore did not have to pay the baggage fee. The in-flight time went by quickly."
Cons: "The boarding took almost 30 minutes longer than it had stated and everyone was just standing in line. The pilot seemed to hit every pocket of turbulence he could and the landing was terrible."
Pros: "Comfortable seats, efficient boarding and check in, kind staff, flight landed early"
Cons: "Website wouldn't let me purchase baggage in advance. Kept sending error messages. I tried the live chat but a message said too many people were already asking questions, come back later. So I had to pay full price for baggage which I was not happy with :("
Cons: "Hidden baggage fees, crammed in to seats, choppy ascent."
Cons: "Kayak is typically great but not when you purchases Airasia services. There is no customer service for the Americas. The app changed my flight date and I need to get a refund. Nothing. I contacted twice with 24 and 48 hrs using their form. Nothing. Don't use air Asia from the states. There's no phone number for customer service. They acknowledged my request and it's been 2 weeks with no follow up when they said they'd would with in 24 hrs. I am currently disputing the charges bc I never flew."
Cons: "They were given passport and confirmation number The manager then insisted that I did not pay for baggage. Charged me a counter rate which was twice normal. When handed boarding pass it was for wrong person. They had not checked passport and confirmation number. Once checked they found out that I had paid for baggage. Refused to credit back my credit card and said it would take 6 weeks for a refund. They delayed our boarding and even after realizing their mistake they appeared utterly confused. Service personnel and especially the manager are totally incompetent. I would avoid this airline if at all possible."
Cons: "extra charge for luggages no water on flight"
Pros: "Easy transfer, read the bad reviews. We had no issue bringing in food by the crew. Seriously these are cheap flights. They are giving you choices and pay accordingly according to your choices."
Cons: "Terminal changed twice so it was a bit confusing"
Cons: "Flight departed 30 minutes late. No water or drinks included. I understand meals or snacks but not even water?"
Pros: "It was complete chais .. we were charges $100's of extra dollars for baggage.. seats were small .. no meal .. lines were long and we almost missed the flight as we had to stand in a long line and then told to stand in a different long line to pay for excess fees.. we flew with thai smile airways on the way back and it was so much better"
Cons: "Baggage fees Long lines"
Cons: "No food or beverages served, seats wouldn't recline, bag fee"
Pros: "Nothing about this airline was good, They over priced us because our bags were over weight almost $500 usd."
Cons: "Nothing about this airline was good, They over priced us because our bags were over weight almost $500 usd. We didn't purchase our bags from before hand so they took advantage and over charged us to check these bags in. I will never fly with this air line again. I would not suggest anyone to fly with them."
Pros: "The flight itself was fine. No issues."
Cons: "I paid $144 USD to check 2 bags because Kayak give me the option of including checked bags (I thought it was already included) and didn't inform me of the need to pay for checked luggage ahead of time to avoid high fees."
Cons: "I did not use the flight because I accidentally purchased the flight going the wrong direction. Immediately upon pressing the purchase button I realized my mistake and attempted to fix it only to find out that even though I purchased through Kayak, Air Asia would be responsible for all customer service. Upon finally getting a hold of them after several hours of frustration I was told that not only was there no way to cancel it, I could not even use the price paid as a credit for the opposite route regardless of the fact that I was attempting to rectify this seconds after purchasing. I expected to be using Kayak as a point of customer service and was the only reason I went the route I did to purchase the ticket."
Cons: "Not even a small glass of water...really? That is not right."
Cons: "The attendant at the check in counter was extremely rude. Overall very cheap airline. AirAsia should look up to Thai Airways to improve their overall service."
Pros: "Myself and my 3 friend were seated together and were able to get priority seating without requesting it."
Cons: "It was an extra 900 baht for checked luggage. We were shuttled to where the plane was during boarding, but had to wait in the shuttle while the previous flight was unboarding. The cabin was not cleaned between flights and they came around collecting garbage as if it was our garbage that needed to be thrown out."
Pros: "reasonable price"
Cons: "baggage charges. confusion on how to pay and not included in ticket. Seemingly very expensive. check in had inadequate personnel to service the boarding passengers. long, long wait in line cup of coffee on 6:10 am flight was very expensive"
Pros: "On time arrival, good service and a flight crew always smiling and ready to help."
Cons: "You are ok as long as you read the rules before you buy the tickets. No surprises."
Cons: "Had to pay $36US for each checked bag for each segment of the trip. So for two of us with a stopover enroute to Chaing Mai, had to pay $144US. Will never fly Air Asia again. And I will be wary of using Kayak, as we were not sufficiently warned other than - Airlines may charge extra for baggage."
Cons: "When I was booking Ticket, I did not see anywhere asking or suggesting for buggage fee, but at the counter they told me that i do not buggage, so I needed to pay three times more cost. I felt really bad. I think, it is cheating and probably will not fly Air Asia again."