Find Cheap Flights from Chicago to Frankfurt am Main (CHI - FK0)

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Sat 12/16
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Book cheap flights from Chicago to Frankfurt am Main (round-trip)

Airports
Origin
Chicago
$430
only
$430
$505
only
$505
Destination
Frankfurt am Main
$430
only
$430
Wed, Jan 17
ORD
FRA
10h 30m
Wed, Jan 24
FRA
ORD
10h 50m
Trip: 8 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6418 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
OSL
KEF
Good 7.6

Well organized. Good smooth flight.

No food beyond water or coffee unless you pay extra. Not enough room for 183 cm person.

KEF
MCO
Good 7.3

The seats were not comfortable and the movie screen kept freezing. But other than that, it was safe and the staff was polite.

KEF
ORD
Mediocre 2.0

same as above

same as above

EWR
KEF
Okay 4.0

The flight crew was kind.

Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp

AMS
KEF
Mediocre 2.0

I didn't like anything...not enough connecting time , the flights are consistently late making for 20 minute connections with passport control...with my 91 yr old mother running the airport...i will NEVER take this carrier again!!!

nothing..plus you have to pay for everything food etc..

Fri, Feb 9
ORD
FRA
12h 04m
Sat, Feb 17
FRA
ORD
16h 00m
Trip: 9 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 14012 reviews
Overall
7.5
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
LHR
BKK
Mediocre 2.0

Late BA flight made sure I had to wait 7 hours to catch and EVA air flight. I want my money back. I paid 1000 to flight British Airways not to be crammed on a flight as a show away. Super uncomfortable seat on EVA and a terrible experience. I fell on the plane.

PHL
LHR
Okay 5.0

I feel like the overall product is so devalued at BA these days. It just doesn't feel classy anymore. As opposed to Lufthansa, which is an example of a European carrier that cares about passenger comfort and experience. Also the typical circling of LHR to get a slot is annoying and makes me want to avoid BA.

OTP
LHR
Mediocre 3.6

No food!!! No coffee!!! No water!!! "Brilliant" like low-cost !!!!! Incredible!!!

BUD
LHR
Excellent 8.0

Behavior of board personnel

LHR
FRA
Excellent 10.0

At security London Heathrow, it took 30 minutes for them to check 1 bag of ours! Almost didn't make the flight.

Tue, Jan 16
ORD
FRA
10h 50m
Tue, Jan 23
FRA
ORD
26h 10m
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Tue, Mar 20
ORD
FRA
27h 35m
Thu, Mar 29
FRA
ORD
20h 34m
Trip: 10 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 26055 reviews
Overall
7.3
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.6
ORD
LAX
Excellent 9.5

Easy, smooth.

LAX
LHR
Excellent 9.2

Easy and efficient boarding for a busy flight. Efficient, attentive and intuitive cabin crew. Good in-flight entertainment and facilities.

The aircraft was extremely cold throughout the duration of the flight. Of all of the long haul airlines I've flown with, I find that American Airlines offers the least leg room.

BNA
DFW
Good 7.3

Everything else

JFK
MXP
Mediocre 2.6

Plane was old and dirty, seat pocket had junk in it. Seat was broken and couldn’t stay up. In flight movies were from few years back with a center tv and no head rest screen. Crew on overseas flights tend to be older in age and less tolerant..much better on continental on the same route.

SFO
DFW
Excellent 10.0

On time. Comfortable seat. Courteous crew. Easy transfer.

Sun, Apr 8
ORD
FRA
11h 50m
Fri, Apr 20
FRA
ORD
13h 25m
Trip: 13 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 3254 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
7.1
Food
6.8
MAD
MXP
Excellent 10.0

All

ORY
MAD
Good 6.0

Landed in foggy night. Crew fantastic. On time. Cabin clean

DUB
MAD
Mediocre 2.0

Nothing

Second time they lose my luggage. After 9 hours in the airport they were not able to put my luggage in the right place.

LHR
MAD
Okay 5.0

Pilot advised passengers of a flat tire in order to be prepared for ground crew and firefighters to inspect the mishap.

Baggage size for carry on luggage changed from BA to Iberia aircraft.

MAD
TLV
Mediocre 3.6

Not enough place on board. Very poor company

Thu, Jan 18
ORD
FRA
10h 30m
Fri, Jan 26
FRA
ORD
10h 40m
Trip: 9 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6418 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
EWR
KEF
Mediocre 2.0

Literally nothing

The seat was uncomfortable, the service was slow, both my flights (Newark to Reykjavik and Reykjavik to Heathrow) were delayed and the flight staff was incredibly poor about providing us updates not to mention any accuracy with the timing. Overall, my experience with Icelandic Air was so bad I will never fly with them again.

EWR
KEF
Mediocre 2.0

Nothing

We had an 8 hour delay and only learned of the delay when we arrived at the airport.

AMS
KEF
Mediocre 2.0

I didn't like anything...not enough connecting time , the flights are consistently late making for 20 minute connections with passport control...with my 91 yr old mother running the airport...i will NEVER take this carrier again!!!

nothing..plus you have to pay for everything food etc..

KEF
MSP
Mediocre 2.0

Nothing

That they didnt hold the plane for us when it was delayed in Paris.

EWR
KEF
Okay 4.0

The flight crew was kind.

Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp

Sat, Jan 20
ORD
FRA
10h 30m
Wed, Jan 31
FRA
ORD
10h 50m
Trip: 12 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6418 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
KEF
MSP
Mediocre 2.0

Nothing

That they didnt hold the plane for us when it was delayed in Paris.

EWR
KEF
Mediocre 2.0

Literally nothing

The seat was uncomfortable, the service was slow, both my flights (Newark to Reykjavik and Reykjavik to Heathrow) were delayed and the flight staff was incredibly poor about providing us updates not to mention any accuracy with the timing. Overall, my experience with Icelandic Air was so bad I will never fly with them again.

KEF
LHR
Mediocre 2.0

See above.

OSL
KEF
Good 7.6

Well organized. Good smooth flight.

No food beyond water or coffee unless you pay extra. Not enough room for 183 cm person.

EWR
KEF
Okay 4.0

The flight crew was kind.

Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp

Fri, Feb 23
ORD
FRA
12h 04m
Sun, Mar 4
FRA
ORD
14h 34m
Trip: 10 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 14012 reviews
Overall
7.5
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
PHX
LHR
Mediocre 2.0

1. Plane engine set fire while taking off... leaking fuel. 2. My bag fee was waived, but the next day after being grounded and put in a cheap hotel for the night, I was RECHARGED $100. 3. They knew my flight left at 9pm, still gave me ONLY 1 hotel voucher so I was kicked out of the hotel at 12pm with NOWHERE to go for NINE HOURS with 125lbs of luggage. 4. They provided a good voucher, but the cheap hotel they put me in didn't have a kitchen, USELESS. 5. The flight was LATE getting to London the next day and I missed my BRITISH Airway connecting flight to Thailand. Had to wait another 7 HOURS to get a flight out. 6. Terrible service, over priced and rude agents. The agent told me " I don't know who waived your fee yesterday, but I'm not." Cold, considering the plane I was on the day before was shooting fire about to explode. 7. I was rebooked no choice of seating or consideration.

ORD
LHR
Okay 4.0

Connecting flight experience

LHR
BKK
Mediocre 2.0

Late BA flight made sure I had to wait 7 hours to catch and EVA air flight. I want my money back. I paid 1000 to flight British Airways not to be crammed on a flight as a show away. Super uncomfortable seat on EVA and a terrible experience. I fell on the plane.

LGW
ALC
Okay 4.0

Crew didn't reach middle of plane with Food & Beverage. Lots of fussy/serving of premium passengers but economy not really looked after. Was bashed into 3 times by same member of crew walking up aisle and not once apologised.

OTP
LHR
Mediocre 3.6

No food!!! No coffee!!! No water!!! "Brilliant" like low-cost !!!!! Incredible!!!

Wed, Jan 17
ORD
FRA
10h 50m
Tue, Jan 23
FRA
ORD
26h 10m
Trip: 7 days
Overall 0.0 Poor
Based on 0 reviews
Mon, Apr 9
ORD
FRA
11h 50m
Fri, Apr 20
FRA
ORD
13h 25m
Trip: 12 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 3254 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
7.1
Food
6.8
ORY
MAD
Good 6.0

Landed in foggy night. Crew fantastic. On time. Cabin clean

MAD
ORD
Excellent 8.6

Plenty of space for a long flight, left and landed on time. Overall very pleased

Only complaint is that there was not dairy-free friendly food option for either meal. I figured this would happen so I brought my own food and was glad I did

GRU
MAD
Excellent 9.6

My USB connector didn’t work

MAD
TLV
Excellent 9.6

Good seat compared to other airlines

The USB connector in my seat didn’t work

MAD
TLV
Mediocre 3.6

Not enough place on board. Very poor company

Fri, Apr 6
ORD
FRA
14h 35m
Sun, Apr 15
FRA
ORD
17h 27m
Trip: 10 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 26055 reviews
Overall
7.3
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.6
YUL
MIA
Excellent 10.0

First time flyer with American airlines and the service was impeccable

Nothing to dislike

LAX
LHR
Excellent 9.2

Easy and efficient boarding for a busy flight. Efficient, attentive and intuitive cabin crew. Good in-flight entertainment and facilities.

The aircraft was extremely cold throughout the duration of the flight. Of all of the long haul airlines I've flown with, I find that American Airlines offers the least leg room.

LAX
AKL
Okay 5.6

Smooth operation, on time

Seat pitch on the plane unbelievably cramped. When seats are so close that if you drop something on the floor you have to be a contortionist to get it, you know it's a problem NEVER fly the 787-900 economy.

JFK
MXP
Mediocre 2.6

Plane was old and dirty, seat pocket had junk in it. Seat was broken and couldn’t stay up. In flight movies were from few years back with a center tv and no head rest screen. Crew on overseas flights tend to be older in age and less tolerant..much better on continental on the same route.

ORD
LAX
Excellent 9.5

Easy, smooth.

Wed, Jan 24
ORD
FRA
10h 30m
Wed, Jan 31
FRA
ORD
10h 50m
Trip: 8 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6418 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
IAD
KEF
Okay 4.6

The fact that no one told me that my ticket price didn't include one free luggage...I had to pay $100 each way for my luggage!!

KEF
ORD
Mediocre 2.0

same as above

same as above

KEF
MCO
Good 7.3

The seats were not comfortable and the movie screen kept freezing. But other than that, it was safe and the staff was polite.

AMS
KEF
Mediocre 2.0

I didn't like anything...not enough connecting time , the flights are consistently late making for 20 minute connections with passport control...with my 91 yr old mother running the airport...i will NEVER take this carrier again!!!

nothing..plus you have to pay for everything food etc..

KEF
TXL
Okay 4.0

Crew members were courteous

Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp

Sun, Jan 21
ORD
FRA
10h 50m
Tue, Jan 23
FRA
ORD
26h 10m
Trip: 3 days
Overall 0.0 Poor
Based on 0 reviews
Sun, Feb 4
ORD
FRA
12h 04m
Wed, Feb 14
FRA
ORD
14h 29m
Trip: 11 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 14012 reviews
Overall
7.5
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
BUD
LHR
Excellent 8.0

Behavior of board personnel

LHR
EWR
Excellent 8.6

Most things

Luggage took forever to be delivered in Newark--one of the longest waits I've ever experienced.

LHR
BKK
Mediocre 2.0

Late BA flight made sure I had to wait 7 hours to catch and EVA air flight. I want my money back. I paid 1000 to flight British Airways not to be crammed on a flight as a show away. Super uncomfortable seat on EVA and a terrible experience. I fell on the plane.

TLV
LHR
Excellent 8.6

Most things

LHR
FRA
Excellent 10.0

At security London Heathrow, it took 30 minutes for them to check 1 bag of ours! Almost didn't make the flight.

Sat, Apr 14
ORD
FRA
11h 50m
Mon, Apr 23
FRA
ORD
13h 25m
Trip: 10 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 3254 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
7.1
Food
6.8
MAD
ORD
Excellent 8.6

Plenty of space for a long flight, left and landed on time. Overall very pleased

Only complaint is that there was not dairy-free friendly food option for either meal. I figured this would happen so I brought my own food and was glad I did

MAD
MXP
Excellent 10.0

All

LHR
MAD
Okay 5.0

Pilot advised passengers of a flat tire in order to be prepared for ground crew and firefighters to inspect the mishap.

Baggage size for carry on luggage changed from BA to Iberia aircraft.

AGP
MAD
Okay 4.0

on time

business class is the same as eco...very poor...LH aslo have regional line, much much better.

ORY
MAD
Good 6.0

Landed in foggy night. Crew fantastic. On time. Cabin clean

Sat, Apr 7
ORD
FRA
14h 35m
Sun, Apr 15
FRA
ORD
17h 27m
Trip: 9 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 26055 reviews
Overall
7.3
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.6
CLE
JFK
Mediocre 3.3

Plane was dirty and crew inattentive.

LAX
LHR
Excellent 9.2

Easy and efficient boarding for a busy flight. Efficient, attentive and intuitive cabin crew. Good in-flight entertainment and facilities.

The aircraft was extremely cold throughout the duration of the flight. Of all of the long haul airlines I've flown with, I find that American Airlines offers the least leg room.

SFO
DFW
Excellent 10.0

On time. Comfortable seat. Courteous crew. Easy transfer.

DFW
PBI
Okay 5.6

Free movies, and crew were helpful once we were in the air

Gate agent did not start forcing check in, which caused delay in boarding. Ground crew did not stock aircraft until 20 minutes after scheduled departure time. and DFW did the usual 20 minute taxi and then 15 minute hold prior to take off.

DFW
SCL
Excellent 9.6

The food is very tasty, but AA has not changed the menu in at least one year.

Wed, Feb 7
ORD
FRA
10h 30m
Wed, Feb 28
FRA
ORD
10h 50m
Trip: 22 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6418 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
KEF
LHR
Mediocre 2.0

See above.

EWR
KEF
Mediocre 2.0

Literally nothing

The seat was uncomfortable, the service was slow, both my flights (Newark to Reykjavik and Reykjavik to Heathrow) were delayed and the flight staff was incredibly poor about providing us updates not to mention any accuracy with the timing. Overall, my experience with Icelandic Air was so bad I will never fly with them again.

KEF
MCO
Good 7.3

The seats were not comfortable and the movie screen kept freezing. But other than that, it was safe and the staff was polite.

EWR
KEF
Okay 4.0

The flight crew was kind.

Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp

KEF
MSP
Mediocre 2.0

Nothing

That they didnt hold the plane for us when it was delayed in Paris.

Wed, Feb 14
ORD
FRA
12h 04m
Wed, Feb 28
FRA
ORD
14h 34m
Trip: 15 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 14012 reviews
Overall
7.5
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
BUD
LHR
Excellent 8.0

Behavior of board personnel

PHX
LHR
Mediocre 2.0

1. Plane engine set fire while taking off... leaking fuel. 2. My bag fee was waived, but the next day after being grounded and put in a cheap hotel for the night, I was RECHARGED $100. 3. They knew my flight left at 9pm, still gave me ONLY 1 hotel voucher so I was kicked out of the hotel at 12pm with NOWHERE to go for NINE HOURS with 125lbs of luggage. 4. They provided a good voucher, but the cheap hotel they put me in didn't have a kitchen, USELESS. 5. The flight was LATE getting to London the next day and I missed my BRITISH Airway connecting flight to Thailand. Had to wait another 7 HOURS to get a flight out. 6. Terrible service, over priced and rude agents. The agent told me " I don't know who waived your fee yesterday, but I'm not." Cold, considering the plane I was on the day before was shooting fire about to explode. 7. I was rebooked no choice of seating or consideration.

LHR
FRA
Excellent 10.0

At security London Heathrow, it took 30 minutes for them to check 1 bag of ours! Almost didn't make the flight.

LHR
EWR
Excellent 8.6

Most things

Luggage took forever to be delivered in Newark--one of the longest waits I've ever experienced.

TLV
LHR
Excellent 8.6

Most things

Thu, Apr 12
MDW
FRA
13h 15m
Wed, Apr 18
FRA
MDW
14h 23m
Trip: 7 days
Overall 0.0 Poor
Based on 0 reviews
Thu, Apr 19
ORD
FRA
19h 00m
Fri, May 4
FRA
ORD
13h 25m
Trip: 16 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 3254 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
7.1
Food
6.8
CCS
MAD
Excellent 10.0

Every thing

GRU
MAD
Excellent 9.6

My USB connector didn’t work

FCO
MAD
Good 7.3

EVERYTHING AS PROMISED . ALL WENT THROUGH IN A SMOOTH AND TIMELY WAY

TRAVELING IN COACH ON A LONG HAUL FLIGHT IS A NECESSARY EVIL

MAD
ORD
Excellent 8.6

Plenty of space for a long flight, left and landed on time. Overall very pleased

Only complaint is that there was not dairy-free friendly food option for either meal. I figured this would happen so I brought my own food and was glad I did

MAD
TLV
Excellent 9.6

Good seat compared to other airlines

The USB connector in my seat didn’t work

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