Daily cleaning, installation of cabin HEPA filters
|August||Best time to beat the crowds with an average 14% drop in price.|
|December||Most popular time to fly with an average 40% increase in price.|
Average price round-trip
|$308||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
Delta, Aeromexico and Frontier have all waived their change and cancellation fees on flights from Chicago to Guadalajara. Confirm policies on booking site.
Delta does not allow booking a middle seat on flights from Chicago to Guadalajara.
Mexico has not implemented any entry restrictions for air travel, but travelers arriving from countries affected by COVID-19 will be screened.
A completed "Cuestionario de identificación de factores de riesgo en viajeros" must be presented to immigration upon arrival.
There are no mandatory quarantine requirements currently in effect in Mexico. However, travelers showing symptoms of COVID-19 will be subject to quarantine.
All other info
The land border between the US and Mexico is closed to all non-essential traffic as part of COVID-19 measures. This is reviewed on a monthly basis. This closure applies primarily to tourism and recreational travel. Cargo, trade and healthcare workers will still be able to cross the border. Check with your closest US Embassy/Consulate before attempting to cross the land border.
There are currently 186,964 active cases of COVID-19 diagnosed in MX and 17,484 deaths as of Nov 29 2020
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
An average nonstop flight takes 4h 13m, covering a distance of 1736 miles.
There are 84 (nonstop) flights between Chicago and Guadalajara Miguel Hidal per week, averaging 12 per day.
In the past 3 days, the cheapest one-way tickets were found on Volaris ($39) and Multiple Airlines ($64), and the lowest round-trip tickets have been found on Volaris ($133) and Multiple Airlines ($138).
Delta (3 times daily), Aeromexico (3 times daily), Volaris (2 times daily) are the most frequent flyers on this route.
From Chicago to Guadalajara, Monday is the cheapest day to fly on average and Saturday is the most expensive. Flying from Guadalajara back to Chicago , the best deals are generally found on Sunday, with Saturday being the most expensive.
When flying out of Chicago you will be using one of these airports: Chicago Midway or Chicago O'Hare Intl. You will be landing at Guadalajara Miguel Hidal, also known as Guadalajara Airport.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Chicago to Guadalajara.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Guadalajara from Chicago is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Guadalajara with an airline and back to Chicago with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Guadalajara from Chicago up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Easy boarding and very nice crew"
Cons: "More cushion in exit row seats."
Pros: "The boarding was fast quick and the staff was very friendly."
Cons: "The bathrooms were very dirty and there was not enough food and drink supplies."
Cons: "Crew was abrasive and put off by people asking for service. Monitors had to be rebooted 3 times. Ran out of water and snacks."
Pros: "The crew was great. The flight was on time."
Cons: "DTW to FLL, plane was delayed coming from BOS to DTW 5 hours for BOS weather. The plane arrived & they announced they would turn it around ASAP. They started the boarding process & then stopped it stating that a crew member had timed out. Delayed hour to FIND one. Shortly after delayed overnight."
Cons: "A Boeing 757 should not be used for a 6+ hour flight"
Cons: "More leg room and seat width. I don’t like having other passengers pressed against me."
Pros: "Loved the pilot telling us a little about the flight crew and their piloting experience(Air Force) , and how he kept us abreast of flight status/timing , as well as our location at various points along the route. The crew was very very nice!"
Cons: "More leg room"
Pros: "All was smooth on s busy day in Puerto Vallarta. Everyone cool, supported by good crew,"
Pros: "the crew was excellent the boarding was satisfactory"
Cons: "everything was from satisfactory to excellent"
Pros: "Smooth flight."
Cons: "Tight seat. Small space."
Cons: "Sat in comfort+, bbut never offered any sort of snack. Not sure why it is considered an upgrade."
Pros: "Crew did not serve breakfast because flight arrived earlier How about better communication with pilot?"
Cons: "At least one hour late"
Pros: "The crew friendly and very helpful, food was amazing aircraft was clean. Very happy thank you"
Pros: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
Cons: "Very little leg room."
Pros: "Arrives earlier than scheduled, no wait time on runway taking off or getting to gate after landing. Rare to not have these delays occur in some form every flight...excellent"
Cons: "Nothing, the flight was a rare perfect 10/10"
Cons: "It was smelly. Anyone who does not smoke can smell old smoke. Yuk. Also, smells like a neighboring passenger has bowel issues. Ick"
Pros: "The crew at the airport was very courteous and helpful."
Cons: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
Pros: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos, please reimburse on the credit card"
Cons: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Pros: "Great staff, plenty of room, efficient snack and drink delivery, effluent boarding"
Pros: "On time! Easy boarding!"
Cons: "They had problems with both the wifi and the entertainment system. Super friendly crew further."
Pros: "Beautiful plane, great entertainment system, two bathrooms for economy class, decent food"
Cons: "Customs officials are incredibly un-helpful and slow. I almost missed the next flight because of how slow was that part. I hope Delta can speak up for the passengers, because we cannot express that to these rude people."
Pros: "What can I say...I love Delta!"
Pros: "Every one was nice"
Cons: "No problems"
Pros: "Free lunch and free entertainment, who could ask for anything more."
Pros: "The staff are wonderful and helpful. Best wishes to Delta. Please keep the great employees."
Pros: "The plane, crew was clean, newer and had TV's in the backrests. Remember to bring headphones! Seats are tight, but the crew was friendly and may the flight experience positive."
Pros: "NOTHING AT ALL!!!!"
Cons: "everything 1st of all i didnt like the fact that the stuff could act so unprofessional and very disrespectful and not knowing what type of info to give that made me lose my flight and at the end they all told me they couldnt help me to get my flight or anything not even try.."
Pros: "Finally, we got to use a jet bridge in Guadalajara !"
Pros: "Flight attendants were very helpful and attentive"
Cons: "Poorly organized boarding process. Most of the passengers were Mexican and the announcements were all in English ... quite a bit of confusion. Also, they never announced Premium Boarding, just went from people with kids to Sky Priority ..."
Pros: "Enjoyed food and movies.Woul"
Cons: "Would like more comedy or romance movies. Becky"
Pros: "There is nothing I like the most. Everything was downside from the day one immediately the purchase of the tickets."
Cons: "With the purchase of tickets there was no meal selection option available. Had to ask at the reporting time and then seat was messed up. 3 seats were three different row while I had two minor sons. Spoke to the travel agents (justfly.com) and requested meal was not properly recorded. I requested, two kids meal and a Hindu meal, when meal came it was told I had Muslim meal. How on earth did it make any sense, I am not even muslim? I did not even mention about muslim. Those dumbass at justfly.com do not have any level of professionalism. I tried to contact china southern airlines, they are always busy, after several attempts, finally somebody on the phone talking chinese shitty accents that only understood a few english. Chinese passenger crowded and with the shitty attitudes. One of the old guy drop the heavy coffee cup on my son's head and hurt real bad when he pulled his bag immediately after the land when he is not supposed to. I have a return ticket to deal with again with pain in a few days. then I will never fly with this shitty airlines. At Gongzhau, kids are hungry in transit, tried to buy food, told they only take Yuan. there was no ATM in transit. had to exchange Yuan and thats the only option there if you want to buy something. Airport wi-fi sucks, no connectivity even after logging into the shitty local advertisers websites. Finally, crew were to manage some kind of food, but did not like it at all. shitty shitty. do no fly this airlines of chinese route at all."
Pros: "Boarding was efficient, crew was professional."
Cons: "STILL annoyed that $300+ only entitles me to a cup of soda and a bag of pretzels..."
Cons: "Due to weather patterns, we sat on the runway for 3 hours waiting to take off. There was approx. 50+ planes ahead of us. I know this because I was sitting next to an off-duty pilot on his way home. About 2 hours in, there was 30 planes left to take off, and then us. They air traffic control people were only letting off one plane per minute which is what was holding us. THEN after the 3 hours on the runway, our crew timed out and the brought us back to gate saying we were not taking off. At the gate, they informed us the flight was not 'cancelled' but 'delayed' to the following morning. I/m not sure how a 16 hour difference is considered 'delayed', but I digress. All Delta reps had NO idea the time of the new flight the following morning and told us all to just 'keep checking the app'. Now, fortunately for me I live in Brooklyn and could just go home. But what about everyone who was at LGA as a layover? I heard from multiple passengers they had to spend the night in a hotel, that Delta did not pay for. We finally got notice the new flight was scheduled for 9:30AM, which they AGAIN delayed until 11:30AM. Many people did not get the second change, and were already at LGA for the 9:30AM flight. To say Delta's handling of this was poor is an understatement. We knew when we got on that plane the crew was going to time out. Again, I was sitting next to an off-duty pilot who told me to 'get comfy, we're gonna be here awhile' the minute I sat down. Delta should have given us a fresh crew, or had a backup one prepared. I understand the weather is out of there control, and I understand you can't have a tired crew piloting an airplane, but there are other ways to have us take off remotely on schedule."
Pros: "Nice crew; with sincerely smile and attentions during all flight. The dinner was delicious... and very very important... puntual trip"
Pros: "The crew were very friendly; service was good Trip was pleasant Plane was clean and comfortable."
Pros: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Cons: "Very tightly packed; minimal comfort for the flight."
Pros: "Crew was polite"
Cons: "Rocky takeoff"
Pros: "Very professional and caring."
Pros: "Upgrades, staff on and off the plane"
Cons: "The reservation system crash, it happened less than 24 hrs before our return flight to come home, fortunately it was resolved but it was a bit stressful"
Pros: "Crew was efficient and friendly."
Cons: "I was seated in toddler central with one squirming next to me and the one ahead of me that thought her seat was a rocking chair. She banged my knees til.mom finally told her to quit."
Cons: "The fact that we wait on the tarmac for an extended period of time before we were informed that we had too much fuel so we had to burn off fuel before we could take off."
Pros: "The crew was nice"
Cons: "I didn't like the fact that I didn't get my luggage with me when I arrived to casablanca as I lived 4 hours away from the casablanca. I have to come back the next day to get my luggage. I was very mad about it.plus I noticed one of my luggage has been damaged so now I have to buy another one because I can t use it. It was disgusting."
Pros: "The flight crew was nice and polite. They served drinks and snacks in a timely manner while on the flight."
Cons: "Flight was scheduled to leave early, the plane arrived, but they couldn't turn the plane around fast enough. We left the gat late, then pilot said we would still be arriving half an hour early. We arrived about 45 minutes late, and that was a problem because our connecting flight was due to depart now in 15 minutes. Lightning forced the airport to shutdown, which was great, we had a chance to catch our flight, but we were stuck in the airplane, and we couldn't get to our gate until the all-clear. I know this is not Delta's fault, but they did arrive quite late on a flight that, according to them, would be early. They also never communicated to the other flight that there were several passengers catching that connection. So by the time we had ran to catch our connection they had closed the ramp. Lightning hit again, and they shutdown the airport once again, so the airplane was still at the gate for about an hour, and they did not allow the 20+ passengers to board that plane, which was right there. So frustrating. The only thing that saved it was that our new flight was the new airbus, and although it left an hour and a half later, the comfort level was phenomenal."
Cons: "Same as above."
Pros: "Comfortable seats; very pleasant flight crew and they even served snacks."
Cons: "Nothing comes to mind right now."
Cons: "Nothing. Everything went smooth. Except the part where my flight was changed twice with a last minute notice."
Pros: "Nothing exceptional, but it got me there smoothly and in one piece."
Cons: "I found the seats to be particularly uncomfortable but otherwise nothing was wrong."
Cons: "smell, old chairs, lights on the entire time"
Pros: "Everything went according to schedule, staff was suoee friendly and helpful."
Cons: "Not enough leg room"
Pros: "Flight was on time right on schedule."
Cons: "Checking in to front desk was really slow. Need more personal to speed the process. Thanks"
Cons: "Went to check in baggage and had my paid receipt and Aeromexico insisted luggage wasn’t paid for and we had to double pay at the airport so we didn’t miss our flight! RIDICULOUS! Wake up Aeromexico and KIWI booking!!!"
Pros: "The old flight attendant was so rude to everyone you can tell she hates her job"
Cons: "Her attitude"
Pros: "It was fast to check in and the flight was on time."
Cons: "The seats that we first got but the flight attendant was kind enough ro switch us since we were by the emergency exit,"
Pros: "Excellent service a board also the crew very polite, educated and helpful all the time with the passengers"
Cons: "I thought I had paid for my bag only to arrive at the airport and be told it was not paid I had agreed to one price and was charged another and on top of that to have to pay baggage fees. I will not be using your service again nor recommending your site."
Cons: "My personal hand bag was taking away from me. I couldn’t carry with me and it was open and stolen my new pair of Jordan shoes Thanks"
Pros: "A bit late the take off but within reasonable margins. We arrived 10 min late, so not bad"
Cons: "There was not red wine, other than that no complaints"
Pros: "The. Flight was on time,I checked in online and that saved me alot of time at the airport."
Pros: "Great prices!"
Pros: "Well organized"
Cons: "People in the airline need to be a bit more frienly"
Pros: "service was good"
Cons: "There was no Wi-Fi even though there was signs in the plane of Wi-Fi availability"
Pros: "Everything was nice"
Pros: "Keep some muslim food"
Cons: "Must know that muslim people never eat any kind of pork meat. I was really hungray during the flight"
Cons: "THE FOOd"
Pros: "free meal and free alcoholic beverage!"
Cons: "thought your carry on luggage rules were more relaxed. however we ended up getting charged an extra $80 for 2 carry on bags that were overweight. never had an overweight restriction on a carry on before."
Pros: "Good service"
Cons: "old plane, no amenities to make the flight pleasant."
Pros: "The arraivile bean early than than a espect at :"
Cons: "Food :;("
Pros: "The plane actually taking off"
Cons: "Flight was delayed, I was told multiple different reason as to why the flight was taking off. Mainly that there was inspection."
Pros: "Flight was smooth"
Cons: "When I first bought the ticket two months ago they rescheduled my departure time. Then two days before my departure they rescheduled my departure time again then when I get to the airport the departure time went 3 hours behind."
Pros: "The flight was not packed and they serves lunch."
Pros: "It was easy access. No hidden fees. And everything was in order. Staff was very friendly and courteous. Quick buy, and go no hastle."
Pros: "Service is really good"
Pros: "Checking in was fast and easy"
Pros: "Friendly crew and smooth flight."
Cons: "Flight left over an hour late, very simple tasteless food with little choices of beer that was not cold."
Cons: "Re scheduled 3 different times and flight still arrived 1 hour late."
Pros: "The fact that I arrived alive and in one piece"
Cons: "Ticket counter staff at O'Hare is incompetent, lazy and have bad attitudes. If there are other options to fly to Guadalajara - I would suggest you pursue them. I am a frequent flier and after seven years I am at the point of giving up. I would prefer two flights using United Airlines than the mess on Aeromexico. Beware of scorpions on planes!"
Pros: "Excellent smooth travel from beginning to end. I loved how well trained your crew is especially in terms of dealing with and supporting passengers with invisible disabilities. I didn't feel invisible with Aeromexico like with most other airlines. I have a rare debilitating neuromuscular disease & fibromyalgia but don't always use a wheelchair."
Pros: "Everything about Premier was excellent."
Cons: "Entertainment screen in first class seat didn't work."
Pros: "Delayed for over an hour and a half"
Pros: "The space on the seats was ok."
Cons: "Food was terrible and not enough on this flight."
Pros: "Flight staff excellent"
Cons: "Seating sucked"
Pros: "The price and had no problem with the process."
Cons: "It was a l late flight but can't complain."
Pros: "On time movies and crew was very nice smooth flight"
Cons: "On my way back I assigned myself 2 emergency exit seats instead the clerk gave me 2 isle seats towards the back of the plane, somebody needs to email or call the airline about this."
Pros: "The fact that Aeromexico still gives you food and drinks."
Cons: "Nobody follows boarding zones appropriately. Most people get into the plane when zone 1 is called, when your zone is up (providing you respect zones) you get to the plane and all luggage bins are taken and you see people already seated in your zone. Aeromexico is bad at enforcing sitting zones. One of the worst ones to do so."
Pros: "Friendly crew, offered snacks and alcoholic drinks at no charge"
Cons: "Other planes were roomier... This aircraft was cramped. Flight was late leaving and late arriving."
Pros: "When shopping for an airline to travel Lima Peru try AeroMexico. If you do not mind a connection through Mexico City AeroMexico is the one for you and price is good. Tacha and avianca airlines are also great alternatives for traveling to Peru. If you don't mind connections. For a straight flight try LAN for flying to Lima Peru they are the best."
Pros: "Muy buen servicio."
Pros: "The entertainment and the food they gave out."
Cons: "I brook the tickets at last minute because of a family emergency but come to find out it was a wait list tickets. If I would have known it was a wait list ticket, I would have not book with Aeromexico."
Cons: "I didn't like that you guys made my mom and my parents week for three hours is in the you told him to fly with counsel there are special the Bevic you guys we don't wait I'm not really happy about it they had a flight on Friday next time we really professional do your management team is sucks"
Pros: "A bunch of gold digging rats that just want to drain out your money its ridiculous. Never flying with them again thats for sure."
Pros: "Flight scheduled to leave at 2am, i arrived at the airport at 11pm,3 hours early and there was the LONGEST LINE i had ever seen TO CHECK IN! At that moment i said to myself, i should had paid a bit more to fly on a different airline because that 3 hour wait really outweighs saving 50$. If someone would have said, for 50$ you can go to the front of the line, i would have paid it. Really disappointed that aeromexico made elderly people, children, pregnant women and all your customers wait in that long. Really unappreciated"
Pros: "The crew was very knowledgeable and assertive in their commands."
Cons: "Planes are too small. There weren’t any TVs on them and all 4 of my flights ran late."
Cons: "Everything was good. No problems or complaints"
Pros: "Always on time"
Cons: "More comfortable seats"
Cons: "No water on any flight. Terrible customer service. Will never fly with them again."
Cons: "This fly was pretty good!"
Pros: "good crew"
Cons: "seats uncomfortable- no padding!!!"
Pros: "The seat was awful! No cushion at all. Very old like you are sitting on a piece of hard wood for 3 hours. Causes unnecessary back pain. No leg room or arm room. Won’t travel Volaris again."
Cons: "Volaris only offers snacks for sale. I wish they also offered the sandwiches they show on their menu"
Cons: "Get the forms to fill up"
Cons: "Our flight was scheduled for a day before the day we actually left, so we went to the airport the day we were supposed to leave just so they can say our flight was canceled, we had no heads up before that, the airline had to give us tickets for the next day."
Pros: "The service was amazing. The staff were friendly and quick to answer my concerns."
Cons: "Perhaps very light snacks and free water. Just the basics all other extras passengers can pay for themselves, but a light snack and refreshment is a kind welcoming gesture."
Pros: "Good crew"
Cons: "More organization toward boarding"
Pros: "The crew was SUPER nice and waited for me even though I was late and helped me get through security check and everything. Super, Amazing crew"
Pros: "Nothing! Crew was rude and liars"
Cons: "Tried to work more with customers and try to accommodate."
Pros: "The price was low."
Cons: "Through the reservation website, at the last minute I paid extra to have a window seat. When I boarded, I didn’t have a window seat, so I paid for nothing. Flight was too warm. Only time I was able to get some sleep was when I turned my air blower full blast aimed at my face. Long and slow check-in."
Cons: "Will never fly with this airline, volaris charged me $60.00 for normal check in bag."
Pros: "The airline, Volaris, is great! Very professional and on time! They also took my luggage without charging me extra. Overall a great experience!"
Cons: "Maybe if the pilot would speak clearly. The Spanish nor English was clear on the first flight and I had a hard time following him."
Cons: "I left from Mexico city to Guadalajara to Ont California. Between Mexico City to Guadalajara i had 30 minutes to connect my flight. I had to ran then re checking again and go thru inspection again. Horriible"
Pros: "That was fast"
Cons: "The seat is not at all confortable"
Pros: "Good no-frills airlines"
Cons: "For this type of airline – nothing"
Pros: "Nothing to like."
Cons: "Everything could be better."
Pros: "On time-efficient"
Pros: "On time, clean and fairly new aircraft"
Cons: "Entertainment, food choices on board, boarding staff"
Pros: "Good time and no delays."
Cons: "I understand this is a cheap airline. However their flow to measure every bag is terrible. Each passenger with a carry on has to line up to get a sticker. Then a second line to board the plane. It was schedule to leave 7.09 am departed at 8 am. I really do not like this airline but was the only available option"
Pros: "First time in my life that I've never been offered even a glass of water on a flight. I know this is a budget friendly airline, but on a 3 hour flight from Los Angeles to Guadalajara I would have appreciated a small cup of water."
Pros: "Transportation without frills"
Cons: "The sre increasing their fees so no longer a low cost airline"
Pros: "Shock to see pillows and snacks were on sale. Even more surprise when my carry on was weighed with my purse yet others boarded with more than 20lns limit. Stick to your own rules especially since I ended up paying $60 to check in language that was 5lbs overweight."
Cons: "Shock to see pillows and snacks were on sale. Even more surprise when my carry on was weighed with my purse yet others boarded with more than 20lns limit. Stick to your own rules especially since I ended up paying $60 to check in language that was 5lbs overweight."
Cons: "Only snack options during my flight, was hoping to buy a meal."
Pros: "That we eventually left..."
Cons: "delayed, customer service on the phone was not helpful , I was held back during oarding. Check in online was a long process and at the end it was pointless."
Cons: "People were rude and inconsiderate of our age and ability to move on our own. Being threaten to tip or our tickets would be cancelled is bullshit!"
Cons: "Kiwi lost my reservation I lost my fligh"
Pros: "All thank you for your support. ☺"
Cons: "All attention to clients. Thank you"
Cons: "El procedimiento de abordaje es un relajo."
Pros: "It was very on time"
Cons: "The bag fee is excessive"
Cons: "Volaris is now weighting handcarry bags at the gate and charging if it is more than 10 Kilograms. Mine was ok. But a new rule enforced when boarding. Several passenger had to stop, weight and pay. Another bad thing on Volaris."
Pros: "Puntuales y eficientes"
Cons: "Pocas cortesías en alimentos y bebidas"
Cons: "Los sobrecargos, Eduardo e Itzel, no dejaron de agarrarse las manos, abrazarse durante el vuelo. La falta de profesionalismo es clara y decepcionante del grupo que esperas que este pendiente que todo vaya en orden. No es posible tomar a unos jóvenes en serio cuando te dan instrucciones si se comportan así. Además, Eduardo salió a cabina, cepillándose los dientes, y poniéndose spray en el cabello (cuando los aerosoles claramente están prohibidos."
Pros: "On time departure/arrival."
Cons: "No entertainment. No snacks or drinks provided - water was provided but if you blinked, the flight attendant would not stop to offer a free plastic cup of water!"
Pros: "We boarded and left on time"
Cons: "Seats were a little small legroom wise"
Pros: "Fast luggage checking, friendly crew and on time flight."
Pros: "Boarding from cancun was pretty good."
Cons: "No free snacks or beverage"
Pros: "People are great."
Cons: "Seats are way too small. I was crippled after the hour flight. The web site does not work well. It is hard to order add on services like more luggage or a bigger seat."
Cons: "Delayed flight by 3 hr just 25dlls of compensation"
Pros: "Vacations food dancing and great time whit the family"
Pros: "I like the timelines and service crew"
Cons: "That was not fresh food no sandwich or any of that source."
Pros: "I like the good service"
Pros: "I like the customer care from the crew but the crew from the airport could have been more helpful in helping me figure out where I needed to go to catch my flight. The app also failed on me when I needed my boarding pass. But the flight and the crew that attended it did a fine job. The space is justifiable for the price of the ticket, unlike other airlines that boast value. As always the flight was on time. I didn't have any food or entertainment."
Cons: "The accessibility of the boarding passes. The app needs to be revised for bugs."
Cons: "Water can still be free, I mean I know it’s a budget airline, but water?"
Pros: "I had a goos seat the crew was courteugus/"
Cons: "The check in was.very slow only one person at the desck making it very stresfull for passangers. we had to hurry to the gate because nit. I will have more personel to expedite check in, also need to provide the paperwork requiere like the health declaration it was rewuiere to pass to boarding and there was no forms any were. Passangers had to scrable to find some. Running agains the clock because all the delay to check in. 2hrs on line is ecxesive."
Cons: "Our flight got delay 2 hours"
Pros: "Cleanliness of the plane and cabin"
Cons: "Online check-in needs work!"
Cons: "Seat confort, space"
Cons: "Communication! Flight was delays over 5 hours. The flight changed from delayed to on time twice throughout the day."
Pros: "Able to fall asleep as soon as possible during my flight."
Cons: "For starters, when I checked in I was charged for a damn carry on!?!? Super unexpected expense, and in my opinion wrongfully executed. I was told that I had to pay for my carry on or else I could not board the plane. When I asked why, he said it was over the limit, I weighed it and then he said, u have to add the other small bag too. — THE OTHER SMALL BAG WAS A BAG FILLED WITH SOUVENIR ITEMS PURCHASED AT THEIR AIRPORT PRIOR TO ME CHECKING IN! I explained that and of course nothing happened. The viva aerobús person that ran the register is called Jose A. Carrizo #21 badge. 31/12/2021. - The problem is not the amount that I paid, but the fact that customers before me were not asked to pay, even though I could clearly read the numbers on the scale as they weighed it. My bag weighed 10 kg exactly. i weighed it when I packed it. And the other bag was a bag used to carry around souvenirs from the airport. I think this was a bad way to do business and I’m simply not happy about it."
Cons: "In your email, can you include what door I enter at the airport terminal 1? It was a bit difficult to find the ticketing area"
Cons: "Leaving on time would have been better"
Cons: "Did not my luggage"
Pros: "I liked that they got me to my destination alive."
Cons: "The seats, being on time, docking at the right terminal so we didn’t have to bus to another terminal to go through customs, the food, the check in process... everything was sub par. For a thousand dollar ticket, I’ll never fly Volaris or Viva Aerobús again."
Pros: "Flight itself."
Cons: "Boarding an off boarding"
Cons: "seats don't even recline"
Pros: "on time"
Cons: "the overcharged me for a mistake in the name, so insulting."
Pros: "The crew at the front of the airplane were friendly"
Cons: "When sitting at the back of the plane there were some girls with 3 beer cans each playing loud music and it woke up my child. I asked the flight attendant to tell the women to turn down there music and she said no she couldn’t do that if I didn’t like it to tell them myself."
Pros: "It was above my expectations"
Cons: "They made annousments only in Spanish while boarding"
Pros: "Delays everytime"
Cons: "One check in booth for 170 passengers. Pathetic."
Cons: "Boarding took just too long"
Cons: "Kept us 50 mins on tarmac without any explication"
Pros: "Boarding was really fast."
Cons: "The airline isn’t honest about their delays and the seat space is too narrow, tall people don’t fit."
Cons: "Delete 2 hours very bad"
Cons: "They didn’t let me board."
Cons: "Not good organization while boarding, too much turbulence, very uncomfortable seats"
Pros: "Good flights and prices"
Cons: "Be on time , no delays"
Cons: "Great service, I really recommend. Un servicio muy bueno"
Pros: "Bien la tripulación. El avión austero"
Cons: "Las indicaciones para subir al avion"
Cons: "They canceled my reservation but did not notify me in any way. I showed up to the airport with no flight. I will never fly this airline again."
Cons: "Better staff"
Pros: "The crew was honestly great"
Cons: "I paid for a row 3 premium seat that was supposed to have more room. It was the least legroom I have ever experienced on a commercial flight"
Cons: "There's litteraly no leg space between seats."
Pros: "It was impossible to speak to anyone before the 24 hour cancellation period ends."
Cons: "Have people try to help instead just telling them to call later or call the airline"
Cons: "The flight was Delayed 1 .1/2"
Cons: "This airline is always delayed and it’s always too much. This time was 1:30 hours late and we were standing 30 min more in the destination. So. This airline is the worst"
Pros: "The crew was attentive"
Cons: "There’s always room for improvement"
Cons: "On a 6 hour flight that was international and during dinner time they did not have any dinner food, only light snacks for purchase. No charging ports either."
Cons: "First class is pretty limited on food. The seats could be more comfortable considering the cost."
Pros: "Cheap and on time"
Cons: "Crew that didn't care and didn't greet passengers"
Pros: "Nothing especially not arriving late and getting charged extra from Our driver for waiting for us even longer !"
Cons: "Horrible service, rude , dirty , too crowded, over priced ! I was charged for my luggage when I was told it was already included. And apparently they were over widget but the website said I was okay. I even called and tripped check since this was our first time flying with them. They told us to get there at least 3 hour before our flight and they didn’t start checking us in until 3:50 ! I felt rushed after because we didn’t have time to grab a coffee or eat. The workers are rude and disrespectful not helpful at all !"
Cons: "A 5 hour delay and absolut nothing of info about it from the crew. Really really shitty. No food. No water. No medical service for a sick baby about 1.3 years old. This is the worst experience ever."
Cons: "The set to uncontrollable don’t reclaiming"
Pros: "Por favor mantener Los precious gracias"
Pros: "Nothing was nice. Delayed flight for 3 hours and never told us what was wrong or why was it delayed. They first said it was about 30-45 minutes late, then an hour, later, another hour and so on. They didn’t offer anything on board, not even a cup of water. I understand they want to make profit and sell snacks and drinks, but come on, charge you for water!? Seriously?!"
Cons: "NOTHING! I rather pay $100 more in an airline that has great CUSTOMER SERVICE and that in addition for not giving me a straight answer about how delayed is my damn flight AND taking one fu****ng hour to put the luggage in the carousel for the passengers! I hope they go out of business!!!!!! I know they lost mine and my whole family!"
Pros: "Horrible service. Never again fly with them. Sold our seats while we were checking in three hours before our flight time. Then they checked in our under bags. At the end they sold me another ticket from someone else who didn't make it in time but the others traveling with me had to stay behind for 8 hours later for the next available flight."
Cons: "Did not like that in order for me to fly I had to pay extra for a reserved seats."
Pros: "Good, friendly staff. Quick flight as far as in the air."
Cons: "3 hour delay, come on... tight fit. Everything else made it uncomfortable but it was a 98$flight so what are ya gonna do?"
Cons: "I missed my flight due to an emergency and they made no effort to help me out, they essentially said you lost your flight buy another one."
Pros: "We got to the airport and the lady that helped us add an extra bag was amazing trying her hardest to make it the cheesesteak possible. She weighed and re weighed our bags until we had the cheapest option. We ended up having to pay for 1bag upgrade (2-55lbs) that was 75$ Then the flight it’s self the flight attendants were every nice and tried to wander any questions I had. Chips were stale. Comfort of the flight was no worse than any other flight I’ve been on."
Cons: "I will not book with kiwi.com EVER again because they messed up my baggage. I originally wanted 3-55lb bags but bought 5-33lb bags when I enquirer about upgrading to 3-55lb bags they ended up miss understanding my wishes and took away 2bags and I still only had 33lbs per bag... by then it was to close to the date we were leaving so they couldn’t fix it and I was told I wasn’t going to get a refund... and that I would have to buy my baggage upgrade at the airport. I could try but it wasn’t likely."
Cons: "Check-in took 75 minutes because they kept moving the late people up to the front of the line. Yet other lines moved quickly. Not well organized"
Pros: "According schedule"
Pros: "Take me to Mx faster than a bus"
Cons: "10 minutes of delay when we take off, then 20 min of delay for parking in CdMx Viva aerobus charge me with 500 mxp for bring two backpacks heavier than 10kgs"
Airlines flying from Chicago to Guadalajara have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights