Pros: "Timing of the flight was always good. Efficient flying. Crew was super helpful too even when passengers were a bit too much."
Cons: "A little more room."
Cons: "It was a little chilly."
Pros: "Friendly crew Free movies helped pass the time"
Pros: "Delayed flight, 4th times changing gates, airplane is too cold and no blanket offered, 5.5 flight with only biscoff and drinks offered."
Cons: "They should at least offered blanket and small meal included with the fare"
Cons: "Better snacks. No cost for checked first luggage"
Cons: "Nothing. I've flown on worse."
Pros: "It’s not American, United, or Delta."
Cons: "The Gogo Internet access was much worse than non-existent, causing me to pay and waste literally hours trying to get a single flight search done on [This idiotic form is broken—the search engine that starts with “Kaya”], and now I have to waste more time and effort to demand a refund from Gogo."
Pros: "Selection of entertainment on a BYO-device was good, especially in the movies category"
Cons: "Weather-related delay is certainly not Alaska’s fault, but the 10-minutes waiting for a gate after landing was excruciating after such a long delay in the first place"
Pros: "Good communication re: the delay, comfy seats, super friendly gate staff, great free movie selection"
Cons: "Not sitting at the gate on the plane for 2+ hours:("
Pros: "The crew did very well. The seats could have been a little more comfortable, the lumbar could have been a bit more stiff for lower back support, the arm rest up and down function did not work, and a little more space between rows and seats would have made it more comfortable."
Cons: "The seats could have been a little more comfortable, the lumbar could have been a bit more stiff for lower back support, the arm rest up and down function did not work, and a little more space between rows and seats would have made it more comfortable. The bathroom was too narrow."
Pros: "The Crew from check in to flight was amazing! Service with a Big huge smile."
Cons: "Nothing to dislike."
Pros: "Timing-Fasrer than scheduled"
Cons: "Delayed. Flue season folks. If your sick just don’t travel!"
Pros: "Great crew as usually"
Cons: "Hated ORD"
Pros: "Service always good!"
Cons: "Nothing I can think of yet."
Pros: "Everything went smooth and was great besides the boarding."
Cons: "Boarding seemed to take quite quite awhile, not sure what the deal was but once we were boarded they kicked it into high gear"
Cons: "Dog allowed to sit next to me. It should be ina crate or at least on the lap of the owner"
Pros: "I missed my initial flight to Portland and people with Alaska immediately booked me for the next flight out. It was incredibly reassuring to have their help and patience. Even when there was a mixup with seating, the stewardesses took care of me and made sure I had a seat. Thank you Alaska, you made it right."
Pros: "Had the chance to watch interactions with boarding attendants and other passengers and flight crew. Was always very informative and friendly to passengers, flight crew and ground crew and always seemed informed on what was going on. Flight was great and stewardess' were super friendly and helpful."
Cons: "Auxiliary generator broken so plan got hot very quickly. Flight was 2.5 hrs delayed due to another mechanical failure. And then once we were in air they generously notified us that the WiFi was broken. Utter garbage."
Pros: "Seats, movie selection, drinks"
Cons: "No headphones available both ways and my AirPods don’t work with system. Flight attendants this leg were not so friendly."
Pros: "Good customer service and comfortable plane"
Cons: "Sat for an hour before take off."
Cons: "The USB charger on my seat was broken"
Pros: "Worth it"
Cons: "good vacation experience with Alaska Airlines"
Pros: "She was cute, really acted like she liked her job! Left early and arrived early."
Cons: "I wanted a candy bar instead of the mai tai"
Pros: "Professional flight attendants"
Pros: "Loved how smooth it ran,such a professional crew,really made the time pleasant.i really wish all my flying times could be like this one,I would highly recommend this airline to all my friends,family and work partners,the crew was well verse in key Hawaiian words and very polite on departure."
Cons: "I think it would be to difficult to try and come up with anything,maybe I could say that the chicken was a little over cooked but that's it"
Pros: "We didn't crash."
Cons: "Cheap seats, food, everything we mediocre..."
Pros: "Crew gave us updates"
Cons: "We were told it would take 5 minutes to deplane, fix the problem and reboard when it actually took an hour"
Pros: "It was a little confusing beacause your brochure said I would have free Wifi so I didn't rent your tablets. A half hour later I realized the wifi doesn't actually work, so I missed out on renting your tablets to watch something. I think there should be a less confusing system. This is more of an Alaska Airlines gripe though."
Pros: "The crew was fantastic! I was on my way to my bachelorette party in Portland and they were so sweet, congratulating me and even giving my friends and I free drinks! I would definitely fly them again! LOVED IT! :)"
Pros: "leg room on premier seats. Entertainment had big variety and high quality."
Cons: "No food on 5 hour flight unless you pay"
Pros: "Everyone was so kind, thoughtful and timely."
Cons: "Our seats didn't recline, making it hard to rest."
Pros: "Nice crew and yum cheese plate"
Cons: "Late boarding and late arrival."
Pros: "Plane had a delayed boarding and no explanation for the delay eas given"
Pros: "efficient boarding"
Cons: "not readily providing pens to fill out declaration forms. felt pressure to ask someone else for a pen to fill out form. It is airline requirement so it shouldn't be passenger's responsibility to find a pen. if a problem for airlines then they should takecare of the requirement at gate when there is time and they could easily provide the pens."
Pros: "Very accommodating staff"
Cons: "We were asked to exit the plane at Tarmac and I was traveling with 2 little children. There were a lot of stairs to get off the plane and then walk back to terminal and then a lot of stairs were there to get back to terminal. I was hurting in my knee and my kids ears were hurting badly because the pressure was not controlled while landing. It was a very bad experience and I will definitely think twice about flying Alaska again."
Pros: "Seats were not bad - headrests actually fit my head right!"
Pros: "Great service and extremely friendly staff. Brand new plane. More economy legroom then other carriers"
Pros: "I liked the seats and comfort, nice crew an allt that."
Cons: "That we were late. I wasn't their fault cause it was because of the weather, but it made me stressed and I couldn't relax."
Pros: "noting they suck"
Cons: "they where late taking off because one of there stewardess was late one hour ....HORRIBLE SERVICE....."
Pros: "The crew and boarding process were great! I hope that the crew is paid a decent wage and that not too much of the profit is going into the pockets of the owners/CEO/share holders."
Cons: "Very small space, and I am a fairly small person; no screens; poor selection of food; pocket on back of chair in front of seat was too small and netting too loose to practically use for anything."
Pros: "After we got off the airplane, the flight attendants went out of their way to help a woman who had trouble understanding English find and get to the baggage claim. The service and kindness exemplified by the staff really made the whole experience wonderful."
Pros: "One of the flight crew sang us an original song just before landing. It included directions on safety etc. and it was delightful, funny and sweet. Then when I was in the terminal two of the same crew helped me figure out how to get to baggage claim."
Cons: "No complaints."
Pros: "Great airline and service!"
Cons: "Small overhead bins. If your carry on is slightly larger you will have to check it."
Pros: "More legroom than expected."
Cons: "Movies were not free."
Pros: "I fly this route regularly and Alaska is my first choice - the service is good, and everyone gets a celebratory drink prior to landing in the Islands. I will often upgrade to 1st class, and that is so worth it. I arrive at my destination after 5 hours feeling relaxed and able to jump right into the new environment."
Cons: "In 1st class - no complaints whatsoever. In coach - the usual: seats small, cramped, packed in with hundreds of other human beings, just waiting for it to be over. What a difference between the two!"
Mediocre food in First Class, I had better food in Economy.
Terrible experience with my last flight. Delayed then canceled left me stranded in Ghana March 8th. I cannot contact Delta (in Ghana or US)
The ham sandwich was so dry, couldn’t eat it all. Otherwise, everything was great.
Pros: "This was a redeye flight which are never the best. We upgraded to first class for a chance to sleep. The sanitizing of the aircraft was beyond expectations. The personal wipes were a plus so we could clean the areas around our seats to our satisfaction. The individual snack bags are a great idea to minimize handling."
Pros: "Crew was great, check in was fast. Overall great experience."
Cons: "Really felt happy on time touch down nice journey with delta"
Pros: "Amazing crew and food and entertainment selection!"
Cons: "Honestly nothing it was perfect"
Pros: "Crew was absolutely amazing!"
Cons: "Delta check in was HORRIBLE! I was charged for a bag check in and had to take my bag through security and they threw away my cologne and razors."
Cons: "Delayed for an hour because of changing tire"
Pros: "The crew was absolutely amazing. I was HORRIBLY ILL the entire 6.5hour flight, vomiting LITERALLY every 15minutes in the bathroom. They took care of me in every way possible. You have no idea how THANKFUL I WAS AND AM FOR THEM. SO MUCH ALOHA FROM HAWAII, best flight crew EVER!!! PLEASE reward them"
Cons: "If I wasn't deathly ill right before I had to get on the flight!"
Pros: "The crew was amazing! They were all so nice and helpful"
Cons: "The WiFi didn’t work"
Cons: "More leg room and seat width. I don’t like having other passengers pressed against me."
Cons: "Delayed 2 hours, huge inconvenience"
Pros: "The crew was amazing. Especially the pilot and copilot"
Cons: "Boarding process."
Pros: "One of the flight attendants was nice."
Cons: "5+ hours and just some bagged snacks. Had to wait forever for soda. Screen was difficult to work - touch wasn’t working. Much smaller program selection than flights 6 days ago from RSW to LAX via ATL."
Cons: "At least one hour late"
Pros: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
Cons: "Why use old planes for such a long flight? Toilet overflowed, poor quality tv, and only peanuts?"
Pros: "The crew at the airport was very courteous and helpful."
Cons: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
Pros: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos, please reimburse on the credit card"
Cons: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Pros: "Good snack selection, plane departed on time, no issues."
Pros: "Everyone who has a kid knows how challenging certain things can be in a flight and for me the combination of a night flight interrupting my baby’sschedule + a full flight it equalized disaster. My daughter could not get comfortable for the love of life and I just felt horrible and frustrated and what sucked most was the 9 year old and her obese father siting in our row that kept giving us weird looks."
Cons: "There’s NO room in planes between seats. It’s 2018 and new planes must be done ASAP to accommodate people better. I’m 5’1” and 110 lbs but adding my 25lb daughter siting in my lap before she turns 2 is absurd to expect that it will be comfortable whatsoever for us or the people breathing next to us. Please DELTA, lead by example and make sure your planes are designed with more room in between and around the seats. In my opinion, every seat should be first class."
Pros: "Large jet, attentive crew, on time."
Pros: "Service the crew gave. Smooth fligh"
Pros: "The seat in Comfort+ was comfortable. The crew was very professional and also friendly and pleasant. The flight departed on time and arrived early."
Cons: "Food was mediocre."
Pros: "Despite a delay, we arrived in White Plains on or close to schedule."
Cons: "The gate agent just kept going on and on about trying to make up the time from a delay (18 minutes ...hardly world ending). The lead flight attendant wasn’t much better"
Pros: "clean. friendly. decent snacks."
Cons: "warm cabin. small seats with no head support. not enough drink cart passes."
Pros: "Short and nice flight"
Cons: "The person next to me was taking up half of my seat."
Pros: "The flight was on time."
Cons: "This was an almost 6 hour long flight, LAX to OGG. The aircraft was older and for a 6 hour flight, they really should use a bigger and newer aircraft. The entertainment systems on the back of the seat worked sporadically and the PA system was too loud and every time the PA system was used while we had our headsets on, it was excruciating We had no warning in order to remove our headsets before it blasted into our ears. We were amazed that after paying a considerable sum for our tickets and being in the air for 6 hours, there was limited meal service and we were required to purchase a sandwich in order to eat. I fly Delta frequently and this was by far the worse flight I can remember."
Pros: "Friendly staff staff, smooth boarding experience, DC+ positive experience"
Cons: "757-200 outdated for having spent 10 hours on that same plane (stop but no plane change) having flown shorter haul flights on many updated 757 was disappointing."
Cons: "The delta studio didn't work with Android 8"
Pros: "Some "perk" for Diamond status on Delta to get to a shorter security line, but customs and immigration was... customs and immigration."
Cons: "No available SkyTeam lounge unless you had a business class ticket. As a Diamond flier, I can always access the SkyTeam lounges. Audio for boarding was a little unclear so there was some confusion at boarding. For reasons unknown, my bag was moved from one overhead bin to another. Very frustrating since I board early to avoid this confusion and hassle."
Pros: "Early boarding for family. Flight crew was decent"
Cons: "Super cramped seats. Entertainment system was broken. Only small snacks and drinks for a 5.5 hour flight"
Pros: "The staff was very helpful and kind."
Cons: "The wifi did not work, my seatbelt was literally broken/unattached, they had no coffee. This may seem minor to some but when you are at the airport at 4 a.m with a child you don't expect all yhese things to happen."
Pros: "Love Delta and their attention to customer service. They make you feel overall that they value you as a customer."
Cons: "My seat was broken and when the seat in front of me reclined, it was very uncomfortable. I was just thankful it was an 1.5 hour flight and we didn't get stuck on the runway in NYC like my last two flghts."
Cons: "The airport crew at the check-in desk was rude"
Pros: "Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it."
Cons: "Still pretty cramped, not the crews fault. Would've been better with the seat back screens"
Pros: "Seating was nice...comfortable. Lighting was good, captain wasn't too chatty :)"
Cons: "This flight attendant was just terrible. Wish I could remember her name for this review... She had about half of the First Class cabin offended as soon as meals started getting served - I didn't see ANYONE around me that got what they asked for, and then when people stated the issue, she didn't respond very well. I tried to take things in stride (first world problems?) but it is a bummer to pay extra for the first class treatment and then to not have that great experience, especially on back to back 5ish hour flights."
Pros: "Wonderful flight attendants"
Pros: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Cons: "Very tightly packed; minimal comfort for the flight."
Cons: "Flight was 7 hours delayed and every 2 hours of waiting they delayed the flight 2 more hours"
Cons: "Connection flight from LAX to Seattle was dropped off of booking completely. When Delta was able to fix the changes in Sydney Australia they put my husbands ticket as a standby instead of putting him in an assigned seat and reported that they couldn't fix it that we would have to wait and get to LAX before the changes could be made again. There was a one and a half hour flight delay from LAX to Seattle. From Sydney Australia to LAX entertainment system didn't work the whole entire flight, they were screaming children the entire flight, and Delta had double booked seats on several different people. There were no apologies and no compensation for any of the incidences."
Pros: "The crew was nice"
Cons: "I didn't like the fact that I didn't get my luggage with me when I arrived to casablanca as I lived 4 hours away from the casablanca. I have to come back the next day to get my luggage. I was very mad about it.plus I noticed one of my luggage has been damaged so now I have to buy another one because I can t use it. It was disgusting."
Pros: "The flight crew was nice and polite. They served drinks and snacks in a timely manner while on the flight."
Cons: "Flight was scheduled to leave early, the plane arrived, but they couldn't turn the plane around fast enough. We left the gat late, then pilot said we would still be arriving half an hour early. We arrived about 45 minutes late, and that was a problem because our connecting flight was due to depart now in 15 minutes. Lightning forced the airport to shutdown, which was great, we had a chance to catch our flight, but we were stuck in the airplane, and we couldn't get to our gate until the all-clear. I know this is not Delta's fault, but they did arrive quite late on a flight that, according to them, would be early. They also never communicated to the other flight that there were several passengers catching that connection. So by the time we had ran to catch our connection they had closed the ramp. Lightning hit again, and they shutdown the airport once again, so the airplane was still at the gate for about an hour, and they did not allow the 20+ passengers to board that plane, which was right there. So frustrating. The only thing that saved it was that our new flight was the new airbus, and although it left an hour and a half later, the comfort level was phenomenal."
Pros: "Good handling of a late flight--made my connection, but without bags, and they kept us well fed and informed while waiting.."
Cons: "Of course the delay, but it happens."
Pros: "Skyprority was great along with the perks of PE seats. Crew, as usual, were professional, pleasant, and organized."
Cons: "IFE was great but remove the games component from the menu. I had a child poking the screen playing the game for 3 hours and everytime they poked the screen it moved my head as if she was just hitting the back of the steat. PE seats really don't offer that much more room and the seat on the 757-200 vs 9 was AWFUL! My tailbone hurts 24 his later."
Cons: "Late and then mechanical issues."
Pros: "Crew was great"
Cons: "Seat was uncomfortable. Flight was much too crowded"
Pros: "The new premium economy seats were really nice."
Cons: "Check the pillows in premium economy for any stains. I had a pillow with several 2-inch yellow/red stains on it. There were no more pillows of those pillows, so the attendant gave me one from business class."
Cons: "Was next to crying child. I do understand crying children. But I should have footed a free glass of rose."
Cons: "Lack of a crew delayed flight 4 + hours."
Pros: "Flight was cancelled after multiple delays & I changed to United."
Cons: "Stop delaying & canceling flights, especially last minute"
Cons: "The delays due to software"
Pros: "Really easy boarding and flight. Great in flight entertainment options."
Pros: "All was good"
Cons: "Nothing to complain about."
Pros: "Seat assignment process was great and considerate of my preferences."
Cons: "If AA could fix its luggage handling process that would be great. BOTH (!) of my bags have been lost on this flight. Both have been eventually located, recovered and delivered to me, but experience was not pleasant this time."
Pros: "Crew on board was nice."
Cons: "Boarding was very unorganized. I thought families traveling with kids would get priority boarding before main cabin."
Pros: "Flight attendants were friendly and thoughtful."
Cons: "Seating is too tight. Hard to believe that in 2019, major airlines still have seats without any electrical or UBS outlets for charging devices."
Pros: "Service from crew was fine"
Cons: "No delay! Got notification that our flight was one half hour earlier. Then boarded aircraft, and it had electrical problems. Delayed. We had to get off. Then board another aircraft."
Pros: "Everything about the service and hospitality."
Cons: "The short connection time allowed at Heathrow."
Pros: "Comfortable seats and snack / drinks service"
Cons: "Delayed flight departure and bumpy landing"
Cons: "I was apparently "flagged" by British Airways for extra security checks. As I understood it in London, I was randomly selected for this security check. This then apparently meant that I was to be flagged for all subsequent flights. This meant that in Chicago, after going through two other security checks that day (Zurich and London) and completing customs, I had to engage in a full Homeland security check. This involved removing protective covers from my laptop and phone that were hard to get off (not meant to be taken off regularly) and a full body search that I did not have to do in London. After many hours of traveling, this was very a frustrating experience."
Pros: "Good service in-flight. Pretty comfortable seats and decent in-flight food/beverage options."
Cons: "Crew was slamming overhead compartments before take-off and would ignore questions from passengers. Late take-off, very late gate change and late arrival. No help from crew on the plan to get bags taken care of so boarding took forever."
Cons: "I tried to change my seat to an available window seat several times after online check in opened using the app and consistently received error messages so ended up stuck in a middle seat."
Cons: "It was not clear that I needed a different 6 letter code to checkin using the AA website. I finally got frustrated and called AA only to find out the code was different. The codes should have been the same or you should have referenced it on the website when I tried to check in"
Pros: "Our plane was late getting to the gate. They kept us informed and turned it around pretty quickly. There were storms between Chicago and Rochester so we were rerouted. As a result the hour flight was an hour and a half. The pilot kept us informed and it was a very smooth flight. So even though I was over an hour late arriving I so appreciated the communications and the safer route. AA seems to be communicating more than other airlines and I appreciate that. Flying is absolutely no fun anymore so you take what you can get for the positives."
Cons: "WiFi wasn’t working so I couldn’t communicate my late arrival to family picking me up."
Cons: "On my first flight from SLC to ORD I asked 3 different American Airlines employees if I needed to pay for my carryon before I got on the plane. They all said no. I got on the plane, put my carryon under the seat in front of me and everything was great. I landed in Chicago, got to my gate, went to board and this very rude employee stopped me after I scanned my ticket and told me I couldn’t board with my bag. The EXACT bag I had boarded with in SLC. After harshly grabbing my bag and putting it in the carryon basket to check for size, she wouldn’t let me pass by her into the boarding bridge and told me I was going to have to pay. I tried explaining that I had asked I’m SLC if I needed to check it and they had all said no and that it fit under my seat. She said, “I don’t care what they said in SL, this is what I’m saying here.” And directed me to the front desk where I had to pay $50!! $50 for a carryon backpack that fit under my seat comfortably 20 minutes before!! Without saying a word (cause I didn’t want to yell at the poor girl behind the desk) I paid the $50 and proceeded to enter the bridge but before I passed through, the rude woman said, “have a nice flight ma’am” and scoffed!! An audible scoff. So I’m short, I hate American Airlines and I will do my BEST to not have to fly with them in the future."
Pros: "Landing at my final destination."
Cons: "Over 3 hours of delays. American Airlines needs to get their act together at Chicago O’Hare airport."
Cons: "Flight was delayed by untold circumstances causing us to miss our connecting flight to Venice."
Pros: "I'm glad they didn't fly an airplane that didn't pass the mechanic's evaluation."
Pros: "On time departure and early arrival"
Pros: "Nice crew Spacious plane"
Pros: "The crew was amazing, flight was very smooth, arrived early, plane clean, service was great."
Cons: "For being in first class, my seat did not recline so I couldn't sleep and audio for my entertainment center was not working"
Pros: "The touch down at MSP. Was sitting over the wing and barely felt it."
Cons: "Was told carry on needed to be checked because there wasn't any more overhead room for my 9X14X16. So then I had to dig through it at the gate to remove lithium batteries and it took an additional 20+ minutes at MSP to get to baggage claim/wait/claim bag. There was plenty of room in overhead storage for my bag."
Pros: "Was on time."
Cons: "Not eventful."
Pros: "First Class seating was of course better than economy."
Cons: "Flight to Maui had no Mai Tai drinks available, no heated towels, no dessert, barely any service from the flight attendant(s)."
Cons: "Luggage did not make the transfer on time (Chicago-Charlotte after Tokyo), although they had about 45 minutes to load it. Do not buy an international ticket with less than 1.5 hours transfer time. (It took 45 minutes to get through customs/immigration and retrieve luggage for transfer."
Cons: "All was excellent! Only the internet was not working good , payed for all flight access but most of the time the internet was not working. Anyway I contacted support team and they refunded me"
Pros: "Personal TVs with many movie and game options. I also liked that I could view the flight map and timing details. Meals and crew were great too!"
Pros: "A flight that actually had extra seats? I couldn't believe it. Plus the entertainment options made the 8 hour flight "fly" by (no pun intended)"
Pros: "The time of the flights were very good- both departure and arrival"
Cons: "On the departure flight, the flight attendants in economy kept hitting the seats each and everyone they brought out food and drink trolleys."
Pros: "on time"
Cons: "very cold"
Pros: "Boarding was efficient, easy. Lots of movie choices. Quiet flight."
Cons: "Flight attendant with an attitude. He announced the dinner choices but turned around the moment he began speaking. When I asked what he had said, he rolled his eyes. That's pretty disgusting and takes a lot away from the overall experience. Sorry, that I'm a burden when I paid a ton of money for this flight. And I had no extra or special requests. I'm an easy passenger. I didn't ring for service outside the scheduled ones once... E.V.E.R. Food was the same sweet sour chicken that I had on every one of my flights with American Airlines in the last few years. Come on. Mix it up a little. The flight is expensive enough. A tiny bit more pampering would just make the difference. And flight attendants with a pleasant and patient attitude would make things a lot easier."
Cons: "This made the check in process extremely frustrating and confusing. Traveling with my elderly dad who had to squeeze between two large men for 7 hours because people who actually booked the airline got priority seating. We had to pay an extra $500 to upgrade to comfortable seats. Not pleased w Kayak."
Pros: "flight left on time and went smoothly. Flight crew was very nice."
Cons: "person next to me did not fit in their seat and spilled over into mine. Could not even put armrest down - so i was sitting in less than a full seat.."
Pros: "I enjoyed the entertainment because I don't watch movies in the theater often. The movies I saw in-flight were recent films I've been wanting to see and made time pass fairly quickly."
Cons: "I'm not a giant, but there definitely was not enough leg room in the main cabin. I could not sit comfortably, especially in the middle seat."
Pros: "Good communication"
Cons: "I don't understand why you boarded the flight when it seemed you knew there would be a delay to take off to SFO. We boarded only to learn we would sit at the gate for 30 min and the wait on the tarmac for anothe 40. Why not just delay the flight an board an hour later? It would have been a lot more comfortable in the terminal."
Pros: "Commuter flight, got me where I needed to go. The crew and staff where really friendly, even with all the confusion of trying to move a couple with a young child out of the emergency row."
Pros: "On the 2nd flight it must've been a new airplane because this was the first time my knees weren't jammed into the seat in front of me flying coach. Most comfortable flight I've been on in a decade."
Pros: "The crew were exceptionally friendly and helpful. They made the negatives about the flight much more bearably be their excellence service whether during boarding, in flight, or after landing."
Cons: "I booked the flight originally through british airways and expected your standard, modern plane for cross atlantic travel. Boarding to find myself on a 767 designed (and likely built) in the 80s was rather disappointing."
Cons: "I was unable to get this flight and rebooked onto a United flight that was denatured 4 hours."
Pros: "Overall it was a fine flight we were delayed an hour boarding. But this is good because apparently they didn't have a place for us to unload in Boston and we would rather be walking around the terminal in Chicago than sitting on the plane on the runway"
Cons: "As I mentioned in my last comment I was seated at the back of the plane on over four and a half hour flight by the time the food got to me they had ran out that I mention that I'm a diabetic with high blood pressure so I have to sit and suffer for over 3 hours will never ever fly American again"
Pros: "Flight was on time."
Cons: "My luggage was lost!!! People were sympathetic but no apologies or compensation Also, we were forced to pay extra for our seats before we were able to print boarding passes. My husband and I were not able to sit together which was upsetting to me."
There should be more United agents for check-in to Hawaii. The information on the website was not clear to satisfy Hawaii requirements. This lack of information slowed the check out in line down considerably.
Pros: "They were friendly. Seats are rarely comfortable..."
Cons: "I think all planes need better leg room...."
Cons: "Everything was good!"
Pros: "The flight was on time and smooth."
Cons: "Too many people with carry on luggage."
Cons: "The Boarding was not fair. The most horrible experience in my life and the Customer Service made me felt like a delinquent."
Pros: "Free upgrade to business class"
Pros: "Friendly crew, tasty meals. Comfortable seats"
Pros: "Flight attendants were absolutely amazing!!!!! They made the trip very enjoyable!"
Cons: "It was a NINE hour flight and there was NO FOOD provided!!! Why do we have to pay extra for the crappy food??"
Pros: "Great crew"
Cons: "Very uncomfortable seats"
Cons: "Seats too narrow."
Pros: "United Airlines Flight 202 Left on time. It was a Boeing 777 so it had a lot of room."
Cons: "The flight attendants seemed focused only on the small First Class section and rushed through everything in the Economy Class. They rushed through the "Food Service" and didn't want to answer questions about what is on their menu. The menu was removed from the magazines in our row. Fortunately, we brought our own snacks. The Economy CLass cabin had a terrible odor. It really smelled. Maybe they should clean the plane once in a while. United Airlines ALWAYS has issues with entertainment. You MUST download their App to your cell phone. Then, they allow you to connect to their entertainment system. If you don't, you cannot access WiFi without paying $26 for the flight ... the WiFi access is inconsistent and limiting and doesn't always work so the download doesn't always complete. This was a nine hour flight from Hell. I think I prefer Frontier Airlines. Although the airlines make you pay for everything now, at least you expect some attention and food options and a plane that doesn't smell. It was nauseating. Don't even ask me about the "Miles" that they keep screwing up ... RAY HANANIA"
Pros: "Overall service at was very satisfactory on all the sectors. In-flight service was excellent. Lounges were good at Mumbai and Frankfurt. Pl. see my comments about United lounge at Chicago."
Cons: "I was denied an entry to the UNITED LOUNGE at Chicago Air port. The lady stated that this lounge is only for the departing passengers! She scanned my boarding card.and I said to her that I am departing to Detroit. She said I can enter if I am a GOLD card member or purchase a day pass for $59.00. I declined. I am under the impression that United is a partner of Lufthansa.and that they should honor the same Business class privileges as Lufthansa. I found it rather discriminatory act on the part of this particular employee of the United lounge at Chicago airport. Pl. bring it to the attention of the Lufthansa and United . I will appreciate follow up on this matter."
Pros: "Crew was nice."
Cons: "The entertainment system for an international flight was lacking compared to other airlines."
Pros: "Corralled group lines allowed people to get in line when I was ready versus open entrance for each group"
Cons: "Plane arrived late to gate making my flight arrive in Austin an hour later. I have an ride home, too."
Cons: "Because we missed our connecting flight with United, we had to fly American from Dallas to Cancun."
Cons: "Delayed Swiss flight 8 tue 12 dec 2017 led to catastrophe"
Pros: "Comfortable Flight"
Cons: "Inflight WI-FI doesn’t work, it kept on dropping in the middle of the movie or it went back to the beginning. Couldn’t see a movie."
Pros: "Nothing! I will make sure to never use United for any flight from now on."
Cons: "Everything! The customer service was terrible and cold. Non refundable tickets should state in huge red writing that they are non refundable!!!"
Cons: "You better get rid of basic economy."
Pros: "First flight on a 777 ... quiet and comfortable."
Cons: "It's a long day in a plane but necessary if you want to travel to bucket list destinations!"
Pros: "No delay, friendly crew"
Pros: "Boarding was fine, no delays. Crew was nice, no complaints there! I had an empty seat next to me, so could stretch out. Luckily I brought a blanket with me, since I know from previous experience it's always too cold on planes."
Cons: "The entertainment didn't work on my iPad or my iPhone. I kept getting an error. Also, the WIFI is way too expensive."
Pros: "Associates were nice and knowledgeable. The airplanes were comfortable. Love the onetime performance of scheduling."
Cons: "Unite Airline performance wasn't the good. Also, there was nobody in Chicago to help us with the transferring process."
Pros: "I had the exit window and that made a huge difference in my trip as I am a 6ft tall woman who is all legs."
Cons: "It was slightly turbulent and TSA at O'hare airport are the rudest and laziest humans on the planet."
Pros: "Snacks and drink"
Pros: "Flight was on time."
Cons: "Seats are uncomfortable and cramped."
Cons: "The pilot's landing was way too fast. I was sure that the plane would come to a stop in Hwy 280 at the end of the Asheville runway. That plane probably needed a major brake job after that landing. We ended up at the absolute very end of the runway!"
Pros: "Wasn't thrown off"
Cons: "Another delayed flight with United"
Cons: "They might as well have thrown us in a car trunk the crew was very unaccommodating they didn't really care about us and the room legroom is ridiculously smal. On the connecting flight, the last flight the plane was two thirds empty and the crew made us sit in our assigned seats, crammed together telling us that if we want to sit in a seat with more legroom we have to pay $180"
Cons: "Too many seats too close together. The entire trip was too hot and stuffy. The flight attendants showed minimal care about the uncomfortable hot and stuffy environment."
Pros: "The crew of this flight were amazing, attentive, and so positive. They certainly made the long flight an enjoyable one. The only challenge was that the in-flight entertainment stopped working 5 hours into the flight. That said, the crew informed us of how United would compensate us for that. As for the landing, that was perfect. We eased onto the tarmac so gently it barely felt as though we had landed."
Cons: "I wasn't too excited that the in-flight entertainment quit working about five hours in, but the crew did their best to remedy the situation. It did stink that we were delayed in disembarking, but that wasn't the fault of the crew. Lastly, I do wish that food came complimentary with it being a 9-hour flight. The options presented were tasty looking but it felt a little like we were being nickeled and dimed."
Pros: "Crew was lovely."
Cons: "Seats BARELY reclined, and leg room was minimal. The whole flight was very uncomfortable even for someone who's only 5'3" who flys regularly. Also, no in flight entertainment for a long flight. Total fail."
Pros: "We'll coordinated."
Cons: "The seats were terribly uncomfortable (including her flight to Chicago). The cushion made me slide down the seat and could not get comfortable."
Pros: "My flight in was smooth, seamless and amazing. The crew was so lovely."
Cons: "My flight out was a shot show that included a four hour delay and frantic running to gate changes. The staff was very unhelpful. The snack was awful."
Cons: "I went on this trip as an veterinary humanitarian out reach. I was also guardian to one high school student so that she might have an experience of such to guild her future. Her flight was missed booked to leave after mine, I attempted to rebook my flight with Luthansia but they would not let me me even partial rebook. I attempted a number of times to rebook the flight but their solution was extreme financial gain for them when more reasonable alternative could have been arranged. They canceled my entire return flight and left me stranded. I had to piece together a return flight on a shoe string budget. Thankfully American Airlines was understanding for it appears Luthansia and United are not."
Pros: "In flight entertainment worked. Staff was friendly."
Cons: "I had no issue with the delay, things happen. I was dealing with a knee injury and the gate plan had us all over the airport. It was quite frustrating to get to a gate in another terminal only to get told we were being moved back to the terminal we had just come from! Then that gate was changed again, involving another long walk on said bad knee!"
Pros: "The promptness on the flight -the friendly crew - arriving on time means the most, also the flight itself was smooth"
Cons: "There were no ticketing agents at the gate adding an hour to the flight."
Cons: "2.5 hour delay. No working bathrooms. Couldn't hear the tv and headphones that they gave out were useless."
Pros: "The crew was awesome and the flight wasn't bad at all"
Cons: "It was suggested that I didn't bring my carry on with me so I left it to be voluntarily checked and it came back ripped"
Pros: "Over all it was a great flight aside from the rain delay but that's Mother Nature for you"
Cons: "Flight was delayed due to severl technical issues. Crew at least offer free drinks or snacks for the five hour delay."
Pros: "Nice clean planes and seat, on time performance"
Cons: "The flight attendant was hard to understand"
Cons: "I was angry that I had to fly to Houston before heading to Phoenix which made my arrival in AZ much later than I had planned. My flight had been rescheduled since I missed my flight the night before because the first flight had been delayed. So the new flight was a longer trip because of the extra layover. The overall flight was a mess."
Cons: "Multiple delays and gate changes; chaotic boarding; shabby plane condition (bathroom looked held together with duct tape)."
Pros: "Nice crew and boarding staff. The plane was repaired rather than the flight being cancelled."
Cons: "No airconditioning on the ground so the extra time on the tarmac was very uncomfortable. While taxiing, a screen went blank, so the plane returned to the terminal, deplaned, and there was a two hour delay for the repair."