Everything good, crew and otherwise. Did not partake of food or entertainment. You need to add an “na” choice.
The Boise airport is exceptional
You let us on the plane without having the plane inspected. Then we had to deboard and then reboard. Very inconsiderate.
Crew people are so nice. I can say Pilots are very well trained-smooth landing!
Flight delayed by 2 hrs. Indigestible exude for the delay
The flight was delayed due to shortage of flight attendants. Alaskan Air should schedule it’s work force better.
Smooth short flight. Nothing special but no complaints
I wasn’t able to complete watching my movie because my internet connection kept cutting out. Also took a long time to get baggage. Otherwise, flight was good.
Cons: "The flight got delayed twice, and the gate got changed twice. This is very frustrating"
Pros: "cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE."
Cons: "cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE."
Cons: "We where diverted to Portland due to the snow. I would like for the staff to have given us more info like what our option where as far as getting to our destination."
Cons: "Smooth and uneventful"
Pros: "Good crew/ gate team"
Pros: "Other than the legroom, everything about the flight was great."
Pros: "Crews were helpful. Flights were on time. Snacks were good."
Cons: "The screen says to Portland but it was actually for a Los Angeles flight. I almost boarded in the wrong flight."
Pros: "I was happy it was a nonstop flight on a somewhat new and very clean plane. Plenty of leg room, though the seat almost felt narrow and the person next to me was on me the entire trip. Seat comfort was good, I prefer firmer padding on a longer trip. Attendants were attentive and quick about helping passengers but felt like they didn’t want to be there. Boarding was also fast, though slightly confusing."
Cons: "I didn’t like that after I booked my ticket Alaska moved the time to much earlier in the day and I had to take off work. There’s no built in screen; tablets are available to rent, but for the price tickets are I shouldn’t have to rent something or use up my battery. Plus having to either hold my phone/tablet the whole flight or use what little space I have on my tray to prop it up isn’t enjoyable. Also the snacks were lacking, one bag of cheese crackers was my only option for a flight over 5 hours."
Pros: "Checking in baggage and getting thru security was A BREEZE."
Cons: "WiFi once on board did not work on my iPhone."
Pros: "Going out and landing we sat on the tarmac for 1.5 hours overall. With a screaming baby, it's a little rough. Crew tried to make it as comfortable as possible."
Pros: "The crew was funny and handled the delay nicely"
Cons: "No notice of 2 hour delay"
Pros: "The flight was very empty and my entire group got there Ian row."
Pros: "Never can complain when upgraded to first class!"
Cons: "First class team was distracted by animated conversations about a work or personal issue, service was not the usual attentive FC service."
Pros: "Quick and easy boarding, kayak made it easy to head straight to the right baggage claim"
Cons: "Nothing, thanks kayak/ Alaska airlines !"
Pros: "Everything was fine"
Cons: "It was basic .. nothing special"
Pros: "Attentive, friendly staff and crew."
Pros: "Flight attendants very attentive and helpful as well as a smooth fligh."
Cons: "Departed late was the only thing, otherwise very good."
Pros: "The plug ins for my phone"
Cons: "Not enough room"
Pros: "Did not use any these. The crew was very friendly!"
Cons: "Sat in the last row of the plane. Could hear the toliets flush all the time. Too much traffic at the bathrooms!"
Pros: "Seats were comfortable!"
Cons: "Can't think of anything!"
Pros: "I liked that Alaska Air was very flexable in accomidating my need to pysh up my flight schedule to get home quicker as my mom was dying. Thanks to them I made it before she died and was able to say goodbye & be with her before she passed away."
Pros: "Comfortable flight"
Cons: "delayed flight, but was compensated"
Pros: "I recently moved from Baltimore to LA in February. I love Alaska Air! The crew is always friendly and as a 6'3 guy I appreciate the legroom in the aisles."
Pros: "Watched a great movie without being charged extra! Stewards had a sense of humor & were efficient and kind."
Cons: "Seems like the seats get smaller and smaller."
Pros: "Flight attendants offered drinks. I wasn't offered beverages on the flight from LAX to STS and was very thirsty."
Cons: "The overhead speaker was WAY too loud. It felt like they were screaming at us the whole time through the intercom."
Pros: "Alaska Airlines was a great, very friendly crew and pilot. boarding was eazy , and the flight was on time."
Pros: "Play more Christmas carol during Christmas season"
Pros: "Samples from local businesses, friendly flight attendants, the speakers weren't extremely loud when they were doing pre-flight safety etc, my Canadian debit card worked for in-flight service and I could buy alcoholic beverages,"
Cons: "The seats were too small and uncomfy/lumpy"
Cons: "Not enough space for overhead."
Pros: "Crew always has a smile. Smooth boarding process"
Cons: "a little stinky by the bathrooms and gnats"
Pros: "All good in Alaska air!!! Would fly them again no problem."
Pros: "Crew was great!"
Cons: "If JetBlue can provide complimentary TV and music I don't see why Alaska can't do the same."
Pros: "The flight from LA to Seattle was a bit bumpy beginning in southern Oregon. The main pilot & crew were extremely professional & did an outstanding job of informing, ensuring & comforting all on board. The pilots did an outstanding job of landing given the turbulent & windy conditions. Thanking God for their talents, skills & abilities."
Pros: "From check-in to boarding to in-flight hospitality, Alaska Airlines provided to notch service. They're unequivocally my favorite airline."
Pros: "Ordering Alaska's clear luggage tags and printing the luggage tags at home was great! It made the bag-drop very easy."
Cons: "Just a minor issue. I changed my seats upon checking-in online wanting to be farther forward. When my family and I boarded, the row I chose did not have a window which was a drag because I wanted my 11 year old daughter to have a view of the mountains in flight. Not a huge deal but maybe Alaska's online seat reservation system could identify which rows do not have windows, like emergency rows are not identified. Again, not a big deal... The overall experience was very good."
Loved the entertainment to pass the time and snackls
Pathetic Embracer cabin with little service
Once again, Delta was not able to apply my pre-check to my ticket for some reason. They are the only airline I ever have a problem with regarding this. This potentially can throw off your entire travel plans if you plan on utilizing that convenience. I almost missed my flight.
The flight was quick, with no delays. The crew was nice and helpful!
On time even early. Excellent flight.
The plane was hot. my seatbelt was too small; of the 4 planes we were on on this trip, this was the only belt I had a problem with. The in-flight entertainment screen was not responsive so it was stuck on one movie the entire flight. This experience was very much unlike any other Delta experience.
The service was vrey poor. 3 flight attendeds late coming in 35mins late. Then we had to wait on the runway for a storm to pass us by which was about another 30 mins. Very Very Poor service.
Cons: "We had a 2.5 hour delay because there was someone missing in the crew. It sounded like it hadn’t been properly planned for the flight so it was frustrating. However, once that person showed up, everything was great and the crew was very sweet"
Pros: "Great crew and friendly"
Pros: "Clean, comfortable, empty middle seats. Good movie selection."
Cons: "Snacks lacked variety and nutritional value."
Cons: "The man sitting next to me was coughing and not covering his mouth. I am especially concerned given the recent Coronavirus outbreak."
Pros: "Everything was good starting with boarding to disembarking airplane. Crew was respectful and the airplane seemed to be clean in general. I’m flight entertainment is excellent and made the flight seem a lot shorter."
Cons: "Boarding pass has specific alphabet zones but boarding was done via cabin number which was slightly confusing. I didn’t realize that zone E is part of cabin 2. I think more clear instructions should be given."
Pros: "Super crew. Reasonably good food. Liked how safety conscious crew was."
Cons: "Nothing. Great job everyone"
Cons: "My wife and I couldn't sit together regarless of how much money we wished to spend on reserving seats."
Pros: "no very poor , terrible plans and plane service"
Cons: "better aircraft, better trained staff from delta service in tei cities wonderful fred"
Cons: "More leg room and seat width. I don’t like having other passengers pressed against me."
Cons: "My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole"
Cons: "... on top of that I kindly requested to speak with a supervisor and i was denied it. As a customer I deserved that. I would a ticket with Aerolineas and nowhere it said it was delta. I followed the baggage allowance explained on kayak website and on Aerolineas Argentinas. I took a bicycle which is free and i pay $100 to packed it as Aerolineas wanted. When I arrived it was a Delta flight and they told they don't allow bicycles and that i had to play $150. Aerolineas website and kayak clearly says that bicycles were free on my flight. I show the agent my ticket and that no where it said delta to consider what he was saying since it is an alliance but i was not informed about it. He said no and after wait there for a while before boarding i kindly ask to speak with a supervisor and the denied it and disappeared. I request a refund of my fee to you for providing incorrect information."
Cons: "Lost my both bags in transit. Also, did not get wheelchair services at Paris and had to walk everywhere with bad legs. Not good."
Pros: "See Below.. Inflight WiFi Entertainment Options"
Cons: "Flight was delayed hour due to missing crew. Boarding involved a bus taking to stairs-only-access tiny plane, in pouring down rain. Grumpy flight attendant. All Carryons taken. Ran out of snacks and beverage service."
Pros: "Free Tillamook snacks that were filling, upgraded snacks"
Cons: "Most of the crew. They were literally no smiles except one nice lady. Just blank stares and quick handing off, not expecting a smile, but most of the crew was cold for idk what reason (except one nice lady)"
Cons: "At least one hour late"
Cons: "The comfort seats are not that comfortable"
Pros: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
Cons: "Crew was rude and made everything seem like a chore."
Pros: "Food was good, boarding was fast and efficient"
Cons: "Smallest seats I’ve seen in a while. Very uncomfortable. Still haven’t announced baggage carousel but that’s jfk for ya. WiFi didn’t work on flight either."
Cons: "The worst flight I have ever been on. Sat on the plane for an hour before taking off with no AC"
Cons: "My seat ,the distance to get to the gate, The wheelchair l No window The distance I had it walk to get to my seat I was told this was the row behind the break after the exit row. I was not I’ve been with you before and have not any of these problems No more"
Pros: "The crew at the airport was very courteous and helpful."
Cons: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
Pros: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos, please reimburse on the credit card"
Cons: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Cons: "2 1.5 hour delays for things that Delta messed up"
Pros: "Everything was perfect !! Staff friendly"
Pros: "On time, professional boarding, clean comfortable planes, skilled pilots and professional crew. What more could you ask for."
Cons: "All good."
Pros: "The flat bread pizza was good. The drink selections were good. The meals were terrible! Besides that, we had a great flight (13 hours)"
Cons: "The food The air was super dry (had nosebleeds twice)"
Pros: "First time with AmExp Delta so no baggage fee, zone 1 boarding. seats are fine, newer aircraft, snacks were good and entertainment was good and easy to use. Staff and attendants were friendly p. All good"
Cons: "As far as flying goes today no complaints. As compared to 30 years ago I could do a book but nothing to do with Delta"
Cons: "The crew was extremely rude. I was skipped got beverages twice and when I rang the bell the flight attendant gave me a lot of attitude. No one likes to fly for 10 hours, I get it, but it was extremely unprofessional."
Cons: "New policy regarding lack of beverage service, particularly since I was in Delta Comfort. No drinks available."
Cons: "Delayed 2.5 hrs. The next flight to Atl left and reached earlier"
Cons: "flight ticket very expensive."
Pros: "Quick and easy flight. Took about an hour and twenty minutes."
Cons: "Boarding wasn't very prompt, but went smoothly once it began."
Pros: "Cabin crew was wonderful. The food was exceptional."
Cons: "The infotainment system was a little spotty."
Pros: "The long delay could of been avoided if the Delta counter had lied to me by saying I wouldn't have a problem changing my flight out early once I got into NYC from China Not a happy Delta customer There were delays and no compensation"
Cons: "Very obese lady in middle seat, 30 D who took more than half of my seat. Not sure how you can correct for that, but made my trip terribly agonizing."
Pros: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Cons: "Very tightly packed; minimal comfort for the flight."
Pros: "Excellent service"
Pros: "Service was great"
Cons: "Food wasn't great cookie!"
Pros: "The crew was nice"
Cons: "I didn't like the fact that I didn't get my luggage with me when I arrived to casablanca as I lived 4 hours away from the casablanca. I have to come back the next day to get my luggage. I was very mad about it.plus I noticed one of my luggage has been damaged so now I have to buy another one because I can t use it. It was disgusting."
Pros: "Delta staff tried to make the best of it offering free coffee and donuts in the gate area. Captain was a good advocate for his passengers."
Cons: "Flight was 5 hours late"
plenty of leg room in the 787-900 - almost size of premium economy - meals were good, good entertainment with latest movies TV series eg House of Dragons
Boarding and crew were excellent Space too small Tv didn’t work at all Food not ok
Cons: "Would not let us board with 25 minutes prior to departure Because they lock their doors 35 minutes prior"
Cons: "Quick, easy, no problem."
Pros: "New plane, nice crew, good entertainment, good food."
Cons: "The flight was delayed by 4 1/2 hours and it was handled horribly. First, I had to wait at check-in for 1 hour despite having checked in online. Next, we were told hourly-wise to check-in at the gate to find out when our flight would leave. This was a hassle and caused me a lot of stress since I had to make new plans with a new itinerary for my arrival in Chile where I was supposed to meet my elderly parents. The staff kept telling me they didn't know when we'd leave asking me to check back four times before they were able to give me a definite time. Aweful experience that caused me a lot of stress and inconvenience."
Pros: "The variety on the LATAM Play."
Cons: "There was no vegetarian food. I do not eat meat and the only available sandwich had ham. Having an only cheese option is not that expensive or complicated..."
Pros: "Crew was great. Seat was great."
Cons: "Food. I didnt eat anything else on this trip with the exception of LATAMs provided meal and by landing I was in the ER with a food borne disease. Fluids coming out both ends hooked up to an IV to rehydrate my body while they ran tests which confirmed the food... Everything else was great just don't eat the food."
Cons: "Almost everything. This airline charges normal fees and offers low cost service. Very bad"
Pros: "Everything on time. 30 minutes ahead of schudle"
Pros: "The flight was canceled and Latam did nothing to help get me on a new flight."
Cons: "Latam has zero customer service skills I went around and around in circles trying to get a new flight."
Cons: "More diverse snacks/drinks."
Pros: "I'm not sure since I slept through most of the 90 minute flight, which is a good sign, I guess. It was an older plane with no entertainment system, but I hate those things, so fine by me. I missed the food this time around, but it was a crappy cold sandwich when I took the same flight a few weeks earlier, but it's a 90 minute flight, so what do you expect?"
Cons: "The boarding process was pointless While this is a quirk of the airport, the airline should change their procedure for this scenario. LATAM splits passengers into different groups: first class, special needs, priority because you paid, everybody else. That's fine at most airports. At Santiago's airport, however, passengers ride a bus from the gate to the plane, mixing up all the groups on the bus, so what's the point? Worse, special needs passengers were the first to get on the bus, but end up last to get off screwing over the elderly and those with small children. What a system!"
Pros: "My fellow passengers."
Cons: "Entertainment — too limited, not enough choices, interface/system is outdated. Terrible service — no food service for entire first part of flight. Cancelled meal because of turbulence."
Cons: "The check-in and boarding process was chaotic. Only one check-in station accepted credit cards to pay for check bags, creating a long delay when the printer broke."
Pros: "The crew was nice enough"
Cons: "Departure time. Vessel was really old. Uncomfortable seats"
Cons: "The temperature should be a bit warmer"
Cons: "Better pillows"
Pros: "The snack was ok."
Cons: "The flight was delayed for over one hour and a half and nobody could tell us why"
Pros: "Good service and food. Though food tray was small. not very many choices. Pleasant crew."
Cons: "The boarding process in Lima was chaotic. I was to continue on the same plane from Miami and Lima to Buenos Aires, however, nobody mentioned I could stay on the same aircraft, so they made me go off the plane out the arriving area hall, again through security, which was a hassle, almost forgot my wrist watch..... all that to end up in the same gate to board the same plane. a total waste of time and energy...."
Pros: "Friendly employees"
Cons: "Seat pitch"
Pros: "Vegan food please!!!"
Cons: "Las time change my AirPort"
Pros: "Excellent boarding, something that all the airlines should do: starting boarding from the back of the plain. Boarding is much faster."
Pros: "Good service, nice plan, great entertainment on my own phone. Very comfortable, good food"
Cons: "I cannot get water before we take off and I am not allowed to bring water aboard. Does not make sense."
Pros: "I was a little worried because I hadn't flown them before but they were excellent. Plenty of leg room, the flight attendants were lovely, everything was clean, food was good (not gourmet but good) and no real turbulence. It was great."
Cons: "The flight Santiago Buenos Aires was delayed and no one informed us. The seats where unconfortable. The food basic."
Pros: "the flight was quiet"
Cons: "only a sandwich and 1 glass of coke for a four hours flight? And if ask for a beer you has to wait until the end of the services... VERY POOR"
Pros: "The whole flight went smoothly and I really have no complaints about the flight itself."
Cons: "When I arrived, my luggage did not make the connecting flight. It was tracked down and hopefully will make it to me soon but you can see how it’s inconvenient. The first leg of my flight was operated by Wamos, though it was a LATAM flight. I know that this is something that happens often for all sorts of reasons, however I can’t help but think it had something to do with the transition of my luggage from one flight to the next. My flights home are similar ( One leg of it being operated by another airline) and needless to say I’m a bit nervous about that."
Cons: "Arriving in SCL on an international flight is the pits. Avoid"
Pros: "Timely and leg room ok."
Cons: "I’d rather have the option to buy good food than to get prepaid substandard food. No entertainment system available but these days everybody brings their own tablet anyway. Crew was polite and professional."
Cons: "My fly was delate for 2 hours reason from previous fly cancellation. They didn't notified me."
Pros: "I flew business on the new airplane the Dreamliner. The experience was overall good. Very comfy plane. Slept like a baby. The food was the only bad thing I skipped both meals as it tasted like airplane food or frozen food out of a box."
Pros: "Flight on time,perfect schedule and mail info"
Cons: "They lost my bag, which I didn't get back until my return trip home. I planned a week long hiking expedition and LATAM lost my hiking pack. I had to then rent all my gear. I was very very disappointed in their ability to keep track of my checked bag. When I arrived at my destination they had no idea where my bag was. It took days for anyone to contact me about if my pack was found or not. I will be avoiding this airline from now on if possible."
Cons: "Latam The website of Latam is useless. The services for people in broadcoast is so difficult that almost impossible (email, facebook, telephone, etc) In my case, i was in Africa and couldn´t change my ticket. My brother had to change it from Argentina."
Pros: "Staff was nice despite the situation."
Cons: "The flight was cancelled, we were reassigned to a Turkish Airlines flight that departed more than 6 hours later than our cancelled flight, we were given lunch but at a fast food restaurant even when we had to carry along all our luggage (super un-practical). And searching for info on twitter I found out this flight gets cancelled quite a lot."
Pros: "This was my first time flying on LATAM and I will definitely use them again. Service and crew was very good."
Cons: "The only thing I didn't like about the plane was my seat. I'm a small guy and I felt the seat was a bit tight."
Cons: "To short connection"
Pros: "While my flight attendants were all fine and everything was very good, my daughter flew w/ LATAM 3 days later than us and her experience was good on all flights except from Lima to Rio de Janeiro."
Cons: "It was all very good on the flight TO Lima. No problems."
Pros: "Entertainement system, lightening system."
Cons: "Breakfast could be improved"
Cons: "It took forever to load the plane and they overbooked a few seats. The crew was clueless about how to handle seating a nice family whose seats were taken. 20 minutes later, the crew finally got it together. Also, the sandwich sucked. Some type of cream cheese on a lousy roll. Unbelievably bad and a calorie waste; tasted like wall paste."
Pros: "Boarding was handled very efficiently"
Cons: "The plane looked very dated. But otherwise it was a pleasant experience"
Pros: "I am deaf, almost 68y. Old. They insisted to escort me to the gate, I was very happy to be escorted by a beautiful young girl. I would have been a little lost had I gone through the screening by myself. The indicated gate number was changed as well."
Cons: "Tiny uncomfortable OLD plane !!"