Pros: "Nothing. Waited 6 and a half hours for a 40 min flight."
Cons: "I should have never taken a chance with Kayak over southwest. Only got a run around and 700% increase in waiting on the tarmac. For 20 dollar savings"
Cons: "Cobran por maletas de mano cobran por todo"
Pros: "Flight to attendants were very good."
Cons: "By the time I had added my bags, selected my seats I may as well have gone on another airline that didn’t nickel and dime you go food and drink. Will not do it again or my wife, advertise as a low cost airline but it most certainly is not."
Pros: "Better plane then the one going to Washington DC"
Cons: "I sat separate from my family members."
Pros: "The crew is really nice, attentive, and it's not hard to get their attention. They also don't bother you when you sleep and are overall quiet and courteous."
Cons: "Not knowing how long until we land. A quick "1 hour till arrival . . . 30min..." would have been appreciated."
Cons: "I have not been on such a miserable flight in years."
Cons: "First the seats are the most uncomfortable metal chairs wrapped with material I've ever sat in. A 20 minute flight I could handle but after four hour flight my back hurt. You ask to review entertainment and food...why? You offer nothing substantial for either one."
Pros: "Price of flight"
Cons: "Freezing cold, food selections, price of food for quantity you get, no blankets, leg space horrible, charging for upgraded leg room seats when seats were open, only giving ppl 30 seconds to move to a an empty free seat at no chrg, plane was not clean at all in bathrooms-disgusting: walls filthy, counters dirty and grimy, door & floors filthy, soap dispenser unsanitary, crew comments|conversations about travelers, should start boarding from the bk of the plane forward"
Pros: "Awful. The ground crew and the plan crew were not in-sinc. The jet way was a least 10 inches below the plane door. The stewards crowd was surley. The plane was late leaving for unknown reasons. The whole passenger group was held up waiting on the two person clean up crew to empty the trash. No one seemed to care about the passengers."
Cons: "It was the first flight of the day, we were delayed 95 minutes because a tire needed changing. Once chaanged, there was another delay to fuel the plane, then another delay to wait for another passenger to be added on this already 1.5 hour late flight. Once in the air, even basic things like menus to make basic snack & soft drink choices from were foregotten. It's clearly apparent they were never prepared for departure of the first flight of the day."
Pros: "Cheap rate but hidden fees."
Cons: "They charge for both carry on and checked in luggage. And it's even more for carry on than for checked luggage. No recline whatsoever in seats. If you want a soda or snack, you have to pay extra for it."
Cons: "After a 7+ hour delay, our flight from Nashville to Las Vegas was cancelled. The worst part about this was that nobody from Frontier would tell us anything. We only knew what we could find out online. Once security from the airport confirmed that our flight had been cancelled, the Frontier employee passed out an 800 number for us to call to either rebook or process a refund. Once connected, the employee offered to either refund me a total of $68.10 or rebook me on the next flight out... 3 days later. They offered no compensation for having to stay extra days nor would they offer to book on another airline. I ended up asking for a refund from an irritated and rude employee and had to pay over $600 just to return home."
Pros: "crew outstanding both flights"
Pros: "Easy boarding for handicapped passenger. Wheelchair was there immediately upon arrival in jetway."
Cons: "Small child cried much of the flight. Male, possible parent, did not comfort or try to quiet child. Charging for seating is ridiculous."
Pros: "Everything went very smoothly. I have no complaints."
Cons: "No dislikes for this flight."
Pros: "The cheap flight. Smiley crew"
Cons: "The extra cost for seats and the overall situation about this airline no recline seat? Oh well."
Cons: "The flight was cancelled. No big deal. It happens. But the the manager at the ticket desk took two hours to figure out a solution. His "solution" was to print out a phone number, hand it out to each of the passengers and then tell them to call because "there was nothing else he could do for us". And then he left to some back office and didn't come back out. The phone number he gave everyone was out of service. I called the regular customer service and asked them to help me rebook a new flight. They refused and said only the employees at the ticket counter could assist. The ticket counter people offered a refund over and over. But why would I want a 100 refund when I needed to book a 3-400 dollar flight to get to my destination. About eight hours, a couple of yelling matches, getting hung up on twice, and several actual tears later, I finally got a flight booked but the earliest flight they could find was 24 hours after my original scheduled arrival time. I'm writing this thirty minutes into my wait for a hotel shuttle. Long story short, I will take a greyhound or catch a cab or walk to my destination before I ever use frontier again"
Cons: "The flight was delayed by an hour but there was no announcement made"
Pros: "Boarding was organized and the flight was on time for boarding, takeoff and arrival at the destination gate."
Cons: "The seats are well-shiort of luxurious, and there is no beverage service or entertainment. Also, you have to pay for both carry-on and checked luggage. I guess these are all things you should expect from a discount airline."
Pros: "The flight itself was decent if you don't mind non reclining seats and no beverage service."
Cons: "The 3 hour delay on top of the fuel spill outside the plane that added another hour of sitting inside the plane. Flashing lights and everything with no updates whatsoever. Horrible. Never again."
Cons: "This was a joke they charge $40 for check in and $45 for carrry on luggage, i have flown for years and never encountered anything like that. Now i have to pay the same thing going back, my ticket just raised $170. Never again will i fly Frontier."
Pros: "Pricing was excellent."
Cons: "Seats were not very comfortable."
Cons: "So many hidden fees. Ended up costing more than other airlines in the end. Everything had an extra cost after purchasing the tickets. Checking in was more money. Checking a bag was another cost. Each way. It was an extra two hundred dollars after we already purchased tickets for five hundred. Nothing was included in the original ticket price. No complimentary snack and beverage on a 4-5 hour flight. It also seems that seats are getting smaller and smaller to maximize profit at the expense of the consumer."
Cons: "Website didn't work for hours when I wanted to check in. When I arrived the plane was delayed three hours before they said that the back rows 30-38 all had to rebook because they had an issue with the plane. That next flight required me two take 2 connecting flights (7 hours of flight time) and arrive 19 hours after my scheduled departure."
Cons: "My flight was cancelled."
Cons: "When did Frontier become a Spirit type of airline where everything is a cost? Even a carry-on bag? Will never fly them again. No reclining seats and what was with the tray? Can it even be called a tray?"
Pros: "Boarding was pretty easy and the crew was nice."
Cons: "The seats weren't comfortable at all and did not lean back unless you were in the first three rows. Not a lot of leg room made it hard to get some much-needed rest. Took forever to get off the plane when we landed."
Cons: "I vowed never to fly Frontier again but I had to go to a funeral last minute and they were all I could afford. Our flight was delayed 2 hours after we had already boarded. They offered no options for finding us another flight or anything. All the stores in the airport were closed because it was late and they offered us no food or drinks. Seats were unbelievably uncomfortable and didn't recline. Never flying with them again."
Pros: "I liked that it was a low price."
Cons: "I didnt like that you had to pay for everything and that they were really trying to shove the credit card down your throat"
Pros: "The plane took off on time, was flying smoothly, and even arrived a bit early."
Cons: "I would have liked a little more leg and aisle room."
Cons: "I was scheduled for the Sunday night flight. I was at the airport earlier the the one and a half hour that they recommend. The flight attendant never announced boarding the plane. When other passengers saw it was almost time to board they got in a line, and she started the check in process... and never announced the flight. She also never made any attempt to call my name over the loud speaker. On Monday night after being rescheduled, my flight was 3 hours late on departing because Frontier did not schedule a crew to be there. We were not compensated in any way, we were scheduled to arrive in MKE at 4:05 am and did not actually get to MKE until 7:35 am"
Pros: "We were on time and staff was great"
Cons: "Comfort was awful and paying for seats are ridiculous why not add it to price makes more sense"
Pros: "Not much to like about being late, choppy air and a terrible flight crew"
Pros: "The price."
Cons: "The seats are the most uncomfortable I've ever sat in! and You can't lay them back either!"
Pros: "Flight attendant Mary did her best to make up for the flights short comings. She was pleasant, cheerful and understood she didn't have much to work with."
Cons: "The agents at the ticket counter as well as those boarding the flight wee very unprofessional. They should be working cleaning bathrooms instead of interacting with the public. There was a manager present who acted more like a monitor than a manager. eventhough I have a return ticket, I will not use it and prefer to purchase a ticket on another airline. You can keep the money. I wouldn't subject a mango dog to your airline and service."
Cons: "Flight home was 30 minutes late and not one rep apologized or updated passengers. Horrible communication."
Cons: "Flight cancelled 10 minutes before boarding on last flight of the day. Next available flight was four days later! I had to take a refund and buy a ticket for the next day on another airline. From now on I'll just buy my ticket on another airline to start with and save the trouble or wasting my time with this airline."
Cons: "We were at the Houston airport almost 3 hours before flight time, but no one was at the ticket counter. 45 minutes later the ticket agent arrived then told (not asked) us to move aside so they could check in passengers on an earlier flight. I completely understand the earlier flight thing, but common courtesy goes a long way! The gate agent was quite curt in his attempts to board people by boarding groups. The flight crew was tired, bored and just doing a job. Frontier will not be at the top of the list for future flights."
Cons: "0 leg room, pay for food, 0 entertainment. Solid performance again from frontier."
Pros: "Same as above. Same as above"
Pros: "I liked how efficient the entire staff and flight crew was."
Cons: "I world have liked to know that all food and beverage were available for purchase only."
Pros: "Crew members were fun."
Cons: "The plane was super old. And none of the chairs reclined. And the big surprise was the $35 fee for carry ons lol. Like seriously?"
Pros: "The Flight was on time and the staff was nice"
Cons: "I seats seem to be smaller in size so the comfort was not as good. You have to pay for everything on the plane. This was my 1st time taking frontier so I was sure we would get complimentary snacks but that was not the case. There was no WIFI and no option to purchase it either. Overall, the Frontier was Okay."
Pros: "The crew was just great I had to leave a review. Woman at ticketing and the gate was amazing, very funny kind and accommodating! Flight attendants were the same as well, made the experience very pleasant :)"
Cons: "You have to pay for a bag, zero entertainment & zero free snacks :("
Pros: "Had to cancel flight because of long delays. Actually went smoothly and got an appropriate refund. Wasn't expecting that to be easy but it was."
Cons: "Carry on bag fees made it more expensive at the end. First flight was delayed 6 hours ended up having to buy another flight last minute"
Pros: "Great crew"
Cons: "I paid extra for first class and it wasnt first class. Not worth the extra money."
Cons: "We were given the wrong information for picking up our luggage and had to take a shuttle to Terminal 3 in Vegas. It took 40 min longer than expected at 11:30 pm. Also the flight insurance is totally a waste of money."