Never made the flight, have another one in three days and km terrified of going through this ordeal again. All customer service could offer was a discount voucher for an overnight hotel which doesn't cover the emotional trouble I went through. Staff at Chicago is overworked, slow and rude.
We had two delays due to a need to replace the windshield wiper and then the GPS failed right before take off so we had to return to the terminal, but the captain kept us updated and got us off the ground asap. He did a good job explaining that often the paper work that needs to be completed often takes longer than the repairs which was true in both cases. Another Zunited rep boarded the plane and explained that after 30 minutes we could exit the plane if we wanted to, do that was nice to know we had the option.
The 2 hour delay, but I would rather be safe then sorry. We had some bad weather when we landed in Eau Claire, do I am glad the wipers and GPS were working when we landed.
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