Pros: "Over crowded. Scaled down the aisle to add extra seats. I weigh 100lbs. and am 5'2". My knees were crammed into seat in front of me. No beverage or food service and no discount for that."
Cons: "More worried about carry on luggage than customer experience."
Cons: "Less time on the tarmac. Spent at least 40 min, 20 each side just sitting."
Pros: "Very comfy, roomy seats. Helpful, welcoming staff. Great take-off and landing—very smooth."
Cons: "It would be nice to have TV’s in the seats for longer flights."
Cons: "Add in seat screen for entertainment"
Cons: "First time flying this airline, it was great! Will definitely fly with them again."
Pros: "The air hostess were well behaved and friendly"
Cons: "No snacks No entertainment"
Pros: "Prompt! Even early!"
Cons: "Baggage policies"
Pros: "New seats"
Cons: "Seats lean back so far that the person in front of you is practically in your lap. Awful awful. Flight attendants were nice to their friends flying on the plane."
Pros: "Price was reasonable."
Cons: "The lady at the check in counter was unfriendly - gave me hard time communicating with me."
Cons: "Flight departure was late. No entertainment options."
Pros: "We left on time and arrived early. The pilot explained the flight path in detail and what states we would be passing over. The flight attendants were professional and kind."
Pros: "Late nite flight. Crew was excellent. No fuss..Just the way it should be!!"
Cons: "Old seats, with no room on sides."
Pros: "Good airline"
Cons: "No food"
Pros: "Empty seat next to me, so very spacious. Friendly crew."
Cons: "Long delay to board!"
Pros: "Free beverage"
Cons: "No TV, small leg room"
Pros: "That the plane was not full"
Cons: "The plane was delayed 1.5 hours and no one at the desk provided any information, updates, the sign wasn't even current in terms of estimated take off time. Really too bad because I had good experiences on previous SC flights."
Cons: "Very short on legroom, but that's every airline ( l'm 6 - 4) flight crew friendly, tried a bit of humor. I like convenience of Humphrey (#2) terminal in MSP."
Pros: "Plane was prompt and on time. Crude was friendly and accommodating of snack requests. Overall a nice experience."
Cons: "Price could always be better but this was a pretty good deal so this isn't really an issue."
Pros: "Mostly on-time. I got TSA pre-checked, no hassle with the shoes & little bottles of liquid. I swapped seats with an unfilled seat, giving more room to the family originally beside me & myself as well."
Cons: "No Diet Dr. Pepper in Terminal 2 (Hubert Humphrey) airport"
Pros: "bumped to first class. Not really good or bad, since if the flight was more overbooked I could have missed it"
Pros: "The pilot was great at pointing out landmarks made the flight very enjoyable"
Cons: "I was placed on standby and almost got bumped from the flight because too many tickets were sold."
Pros: "Flight there&home had a very nice young man/lady get me set up with ticket and boarding pass"
Cons: "Getting searched like a criminal on the way there. Young lady gave me the fast lane home. They treated me like a human being"
Pros: "No frills, cheap, staff were good / friendly"
Cons: "No onboard WiFi"
Pros: "Seats are comfortable and staff in nice. They are music- instrument friendly which is great for us musicians."
Cons: "- they charge for ALL snacks and only drinks are complimentary. Most airlines give you at least crackers or something. - they charge for entertainment and don't provide wifi , they don't even have the radio"
Pros: "Everything was great, no complaints. The roomy, leather seats made the 31/2 hr flight easy. The crew was very respectful and professional. The way flying is suppose to be. Thank you. John"
Cons: "No complaints."
Cons: "No free peanuts or munchies on a long 3 hour trip."
Pros: "The seats on the flight to Florida were super comfy.... they were green and didn't shove my head forward - aisles were so much wider and more room in overhead - Free carry on was great MUCH PREFERRED OVER SPIRIT :) for a good price too"
Cons: "Seat not as comfy on the flight home (blue??)"
Pros: "Great experience with SunCountry and had constant kayak updates!"
Pros: "Smiling Flight Crew (even the pilot)"
Pros: "All boarded and them captain said we had to change planes. Thankfully, one was available and we were only an hour late to our destination."
Pros: "Genuine and kind flight attendants. Very personable and made the experience delightful!"
Pros: "Seating in first class."
Cons: "Food: need vegetarian option"
Pros: "I love flying sun country for a number of reasons...price point, destination, MN based, but mostly because of the staff!!! Everyone from ticketing to flight attendants are just so nice and friendly!"
Pros: "Most things"
Cons: "No wifi"
Pros: "Staff was great! Boarding was fast! Flight was quick. The price made the lack of internet, no food, and not so comfortable seats worth it."
Cons: "No internet! I would rather pay for internet than the entertainment console they offered for $8. The seats were really uncomfortable. Bathrooms were constantly crowded. No complimentary food was provided. I supposed"
Pros: "Punctuality, flight was on time."
Pros: "From the check in desk to the flight crew, every employee we came in contact with was friendly, knowledgeable and made our travel experience enjoyable. At a time when customer service isn't always consistent or a priority, it was nice to experience it from all of the Sun Country employees we came across."
Pros: "Wasn't sure about these kidz...but they are straight up.. comp beverages. No hassle w carry on. This is not a spirit air ii"
Cons: "Everything was great. Clean plane nonstop service on time"
Cons: "No food - not even snacks."
Pros: "On time"
Pros: "It was cramped. No food offered for free."
Pros: "I like the offer check carry ons for " full" flights at the ticket counter. Crew was fab, pilot gave me NO issues - I was worried as I forgot to pack gum!"
Cons: "Sitting on tarmack for over an hour!"
Cons: "Delayed-lots of waiting in airport. If info had been accurately updated via automated process (called airline--learn flight's on time when it indeed wasn't) we could've done something in the city that day as opposed to spending all of it in airport waiting. Other than that the flight was fine."
Pros: "Very friendly staff, good leg room, clean"
Pros: "Boarding was pretty streamlined, much less clunky than other airlines. And the price was certainly right"
Cons: "The breakfast sandwich I purchased was pretty unappealing. Wet bread isn't the best."
Pros: "Crew was attentive and friendly."
Cons: "Hamburger was lack luster."
Pros: "The original price"
Cons: "Paying for "upgrades" like seats; the seat sizes, specifically the length; it was overcrowded; the mumbling of the pilot (there are lessons taught in most major churches with choirs on how to use a hand held mic so everyone can hear you - good grief)."