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Cons: Serving something substantial to eat would be nice.

Pros: out stewardess only had 7 people on the flight so she spend time taking care of us. I'm not sure how things will go as this was the maiden flight.. but getting into watertown from BWI in 5.25 hours was really nice!

Cons: overall price. the flights to ORD from BWI was a little high. Having this airline advertise outside so that I could have flown cheaper to ORD and known about this connecting flight.

Pros: Very pleasant crew and accommodating

Pros: Staff found us two seats together. Food was good.

Cons: Email telling us about pre airport arrival check in and seat selection.

Cons: diverted due to weather but send to Stephenville!

Cons: When boarding staff where very rude specially a old lady that was supposedly helping passengers was very rude

Pros: Nothing

Cons: Arriving on time to make my connection!!!!!!

Pros: The flight attendants were super nice and very responsive

Cons: The food was not that good

Pros: It was comfortable

Cons: The wifi wasn't working

Pros: The agent at the gate quickly realized the problem and was able to put me an exit row, which was a nice consolation, but if the flight had been full, I don’t know what would have happened.

Cons: I was bumped from my first class seat with very little explanation why, and wasn’t even informed until the boarding process was underway. My name was never called at the gate before boarding as a “Mr Smith, please come to the gate”, and it was very embarrassing to be pulled out of line like that.

Pros: Tes

Cons: The entertainment system broke down and they offered us some united rewards but they said it so fast I missed the instructions.

Cons: When boarding staff where very rude specially a old lady that was supposedly helping passengers was very rude

Pros: How easy everything was

Cons: The delay

Cons: Bigger seats

Cons: Boarding process slow and confusing. No intervention by staff No snacks served. Waiting on bags for last 45 min

Pros: The crew was outstanding and the flight on time.

Cons: One of the bathrooms was not working properly so everyone had to do with two bathrooms.

Cons: The flight was not with Lufthansa, that was deception. UA the worst airline as far as I experienced it, delays, poor customer relationships and so on. I have to pay for luggage.

Pros: Flight was on time

Cons: Food, not overselling the flight, age of plane, bathroom cleanliness

Cons: Complimentary ear plugs and eye mask would have been great.

Cons: Complimentary ear plugs and mask would have been great.

Pros: It was on time

Pros:

Cons:

Cons: Bigger seats

Pros: on time. Seat was fine.

Pros: Crew was nice and accommodating, wishing more crews were as great and friendly.

Cons: Non business class passengers were constantly using the business class bathroom, curtains were not drawn.

Pros: Tes

Cons: The entertainment system broke down and they offered us some united rewards but they said it so fast I missed the instructions.

Cons: Complimentary ear plugs and mask would have been great.

Pros: Nothing

Cons: We could have given me a refund or credit for a flight I told you I needed to change 3 months ago due to an emergency at home.

Cons: The plane was not stocked appropriately- ran out of mist drinks.

Pros: The crew was really nice

Cons: Nothinh

Pros: Nothing

Cons: Arriving on time to make my connection!!!!!!

Pros: Very comfortable, lots of space between seats!

Cons: Flying on United was surprisingly much better than our flight on Lufthansa