Needed more leg room. Leg rest and entertainment system box took up a lot of space and I'm not tall. Breakfast was good. Poor quality of the entertainment options.
We had difficulty checking in as United didn’t recognize the confirmation number and the agent was not helpful. We went to the United Assistance desk where the agent was able to process our reservation. We also weren’t allowed to choose seats in advance.
Aircon set too high so VERY warm and VERY uncomfortable.
Great! Flight was delayed by 30 mins but all was great. Thanks.
Arriving at Coolangatta, rows 20 forward, took the airbridge across to the terminal. It was suggested to those from rows 21 back, that we take the rear stairs and to be careful crossing the tarmac. That was all well and good. However, when we got across to the terminal we then had to climb three large flights of stairs to meet up with those coming across the airbridge. No elevator! There were people carrying babies and elderly carrying hand luggage that needed assistance from others.. There was no option to turn back.
Flew premium economy, well worth the extra. Much better seat size & space. Meals & snacks were lovely. Crew really pleasant. Internet is not great, not really useful for anything. Couldn't even send messages.
Everything was fine. Wish the wifi was free and included in the ticket price.
Overall, a great experience from food and crew. The only setback was that this was the Second flight from Air New Zealand within a week that was an hour late for boarding.
The air New Zealand employees who assisted us with wheelchair aid on Auckland made our transfer from flight to the next seamless. Also were amazing in helping with our luggage and customs in Brisbane.
All was good, the only thing was it didn't run on time.
Boarding was effortless, the food was outstanding, the seats in Premium Economy were extremely comfortable, and the staff and crew were excellent.
Very good overall. However, your choices of free movies was limited and there was no music Channel???
This was the worst flight I’ve been on. Getting on the plane where is was 30 degrees outside was hotter on board cabin must’ve been 33 degrees. This is a health hazard. They cannot be doing this to save on fuel. People could die from this!!. Fans and a/c was, off entertainment was off. Poor excuse given. Crew made the excuse that the system didn’t have enough power. They basically were operating on one engine to save on jet fuel till 3 hours later on cruising altitude and they then started the second engine. And finally the cabin was cooled. On a 7hour red eye flight this made it so uncomfortable and impossible to sleep.
Excellent as always, I won't fly to Australia, and back to the US on any other airline. The flight crew is always top notch, and have a way to make one feel extra special. Thank you for your service, I would rate Qantas Airways a 10+.
One of the best Qantas business flights I've had. Quality product
I disliked the fact that they forced people to put up their seats during meal service
Amazing! Was put on the earlier flight and I requested for an aisle seat and was given it. Thanks Qantas!
Boarding was terrible - the ground staff member Fredeya at lax was more military than customer service, have never encountered a customer service representative as rude as her. Apart from that all other staff were wonderful and the flight was good.
I travelled first class from LAX to MEL and it was a series of disasters which I put down to lax staff who dont care and a suck it attitude to customers - its all lip service and no delivery. The flight was delayed due to aircraft refuellers putting on 300,000 litres of fuel on a 380Q1. I entered via the first class bridge loaded my bags in the overhead locker. the lady in the next isle in first class also had hers in there as she wasn't allocated a locker over her seat. The attendant asked would I like a champagne - I said yes please. he promptly delivered a empty glass and the glass left on the desk. Then he ignored me for 20 minutes. When i asked him is he out of champagne he gave me the usual rubbish I was distracted. There are four staff and 15 first class passengers - give me a break. the glass stayed there on takeoff and then was still there 9 hours into the flight. When I arrived to my seat I told him I had eaten and wouldn't be eating on the flight - it was 10.30pm. Yet he comes by later 4am ( I happen to be awake) and says are you eating with us? I asked for the bed to be made up - they put a 3 inch 7cm mattress on the chair but as usual the break in the chair - the mattress sinks into it - so I had to move it around so I didnt get my back sunk in the V - Im 187cm tall. The cabinet next to 1K is for staff bags and the toilet is next door. I tried to avoid this seat but couldn't change - in to the flight 8 hours and the cabin rest change over kicks in - this attendant is shining his torch in my eyes taking out and returning his bag. Then the toilet starts flushing and forget trying to get to sleep. Yet no-one else needed torch! 11 hours into the 15.5 hour flight I ask for breakfast - I order two poached eggs, bacon on multigrain toast, tomatos and mushrooms. I get no bacon or toast and have to order it and the eggs are cold. Then I order a coffee which is so badly spilled - and not by air turbulence she brings back a serviette and replaces the first one rather than providing a clean dry saucer! First class in Qantas is a joke as the staff just don't get the meaning of prompt service and attention to detail. I will fly business class rather than first on Qantas as its better value for money but I have been very impressed with United First Polaris and given I fly internationally every month this is going to be my choice.
The business-class pajamas, though thin, and the mattress pad were much appreciated. This plane had adjustable air vents and enough room in the forward galley for me to stretch between meals.
Agents at gate were not immediately available to solve problems and once they did they didn’t fix all the fight connections
Great experience. Boarding was fast, staff were very nice and funny, everything at the seat worked well.
Horrible! Several delays and then was cancelled! I spent over 24 hours in the airport and was unable to get a hotel or food voucher.
Smooth travel. Immediate update prior flight delay so I can arrange myself properly without too rush.
Boarded early; and arrived home 40 mins early. After a long flight, it’s nice to be back home early. These flights have no amenities; no snacks. So need to bring your own
A long delay. Don't travel late in the day.
Super friendly with lots of drink options an entertainment. Friendly crew.
The crew was great. Very friendly and responsive. The plane was old, small and tight. We ran out of overhead space and I had to check. Middle seat was particularly tight.
AWFUL. I have had the experience of traveling with many airlines across the world, and hands down United Airlines is the worst. Not one flight was on time, and I don’t think I met one crew member or staff member who wasn’t rude.
My flight was delayed for a whole day, so I lost a day of my vacation.
Very turbulent flight, no drinks, very little service, unorganized boarding, gate changed multiple times
The flight was delayed significantly. Communication during the flight was abrupt and caused some panic as we were navigating turbulence. It was also too loud and every announcement felt startling. The flight attendants did not offer any assurances and I felt unsettled most of the flight. The seats, floor and tray table was very dirty. The seat next to me was broken and the passenger sitting there was very uncomfortable. He had a spring in his back and his seat made terrible squeaking noises through the flight.
Significant delays on my trip to Chicago and my trip back to NY
Delayed by 5 hours and I had to wit in the airport for more than 6+ hours.
I’ve got 31F seat and window seat . My 2 co passengers was AA crew members and they were very rude attitude and when I was going to use bathroom their gestures was very different and awkward and the guy beside me completely occupied the hand rest and I was really uncomfortable
It was so much better than expected, Ohare is not such a pleasant experience but American Airlines with the new, clean aeroplane and free Wi-Fi was outstanding and the crew so pleasant and helpful.
It wa sort of on time; the cab was left with some trash
My pillow had a shoe print on it, when I asked if I can have another pillow, I was told “I’m sorry but it is one pillow per guest, do YOU want to turn it inside out” to which I responded , no thanks I will go without. This is generally not ok, but For the price tag I paid flying business this is absolutely unacceptable. Hopefully American Airlines can update their accommodations to bedding that is not tossed on the ground and stepped on, or at least have a couple of extra pillows in hand, incase someone had decided to step on the pillows for what ever reason
American Airlines II: Delay Boogaloo. Multiple gate changes, delays, boarded and then MORE delays. I hate to say this won’t matter, but posting stuff about major corporations in 2026 is a post-modern “scream into the void.” Was multiple hours late coming home, so there you go.
DO NOT BOOK THROUGH AMERICAN AIRLINES IF YOU HAVE ANY ADDITIONAL NEEDS. Great flight, crew etc. it wasn’t full so had space to stretch out Only downside was there was no GF option for my partner. We booked through American and it was a Qantas flight so despite contacting both airlines to confirm, she didn’t have a gluten free meal for the 16 hour flight (nor the flight in the other direction). The flight attendants did their best to accommodate but it was not super substantial.
I'm 6'8" (2.03m) so more legroom would alwqys be appreciated, especially on long international flights. The food choices were underwhelming.
Didn’t make it on the flight. Delayed then had to be rebooked, which in turn had me waiting at the airport for another 8 hours before next flight
the check-in lady at ORD was extremely rude and unprofessional. very disappointed as it was supposed to be a celebration for my wife's birthday and it really put a damper on things. if i wanted to be treated like trash, i would have flown Economy! (as opposed to business class)
Short flight. Everything was fine except the flight was delayed twice for a total of an hour.
There labor disputes cancelled my flight less than 24 hours before my boarding time but there customer service/website was easy enough to navigate and they rebooked me for no upcharge.
Very bad, flight was cancelled due to strike and staff was unable to rebook us
Flight was delayed by 1.5hrs. Once inside, people had their small handbags on the storage. The crew (male guy) was not helpful in making some space in the storage. Instead, he asked few bags to be checked-in and it was not a great experience. No attempt to help but just followed the things with a straight face. People had their literally small bags and he wouldnt not move from one storage to another even if there was space and would not let us do i as well. Once flight was on, they ran out of Orange juice, really running out of orange juice when the temp were 32.degrees outside. didnt made the sense. Onasking for a extra snack, he made a face as if he was giving me out of his pocket. if the flight was delayed, there could have an attempt to provide something extra incase people did asked.
Abandoned me in hallway in a wheelchair… which I asked for because I sprained my back. After waiting in the hallway, I decided to walk the rest of the way since someone respecting me up.. My experience with the united was totally the opposite. Wheelchair access, propped swift and save me a lot of grief. Air Canada totally disorganized.
Terrible confusion btw air Canada and United. Wasn’t able to change ticket because I had purchased on kayak. Rethinking booking tickets on this site, and will try to avoid United and aircanada going forward.
Conflicting information provided about baggage allowance. One screen said I had a carry on and another said I didnt.
