Daily cleaning, installation of cabin HEPA filters on flights from Chicago O'Hare Airport to Tokyo Narita Airport
American Airlines, Japan Airlines and Thai Airways have all waived their change and cancellation fees on flights from Chicago O'Hare Intl to Tokyo Narita. Confirm policies on booking site.
Japan will allow the entry of foreign nationals who need to move to Japan to study, work or join their family, subject to necessary visa requirements. Foreign nationals visiting for short-term business purposes are also permitted to enter, provided that they have a visa. However, the number of people permitted to enter Japan under these rules will be restricted, with priority given to those moving to Japan.
From December 24, Japan has restricted travelers arriving from the UK.
Starting November 1, all foreign nationals with the status of residence with a valid re-entry permit, are not required to obtain “the Letter of Confirmation of Submitting Required Documentation for Re-entry into Japan” or “Receipt for Request of Re-entry” when re-entering Japan from countries designated as an area subject to denial of permission to enter Japan.
Japan has restricted the entry of travelers who have been in or transited through Afghanistan, Albania, Algeria, Andorra, Antigua and Barbuda, Argentina, Armenia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Bulgaria, Cameroon, Canada, Cape Verde, Central Africa, Chile, Comoros, Democratic Republic of the Congo, Colombia, Costa Rica, Cote d'Ivoire, Croatia, Cuba, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Rep., Ecuador, Egypt, El Salvador, Equatorial Guinea, Estonia, Eswatini (Swaziland), Ethiopia, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Greece, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Jamaica, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Maldives, Malta, Mauritania, Mauritius, Mexico, Moldova, Monaco, Montenegro, Morocco, Myanmar, Namibia, Nepal, Netherlands, Nicaragua, Nigeria, North Macedonia, Norway, Oman, Pakistan, Palestine, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Republic of Congo, Romania, Russia, Rwanda, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Sierra Leone, Slovakia, Slovenia, Somalia, South Africa, South Sudan, Spain, St. Kitts and Nevis, St. Vincent and the Grenadines, Sudan, Suriname, Sweden, Switzerland, Tajikistan, Thailand, Trinidad and Tobago, Tunisia, Turkey, Ukraine, UAE, UK, Uruguay, USA, Uzbekistan, Vatican City, Venezuela, Zambia and Zimbabwe in the past 14 days.
Residents of Japan with “Permanent Resident”, “Spouse or Child of Japanese National”, “Spouse or Child of Permanent Resident” or “Long Term Resident” status who departed Japan with Re-entry Permission by April 2, 2020 may still re-enter the country, even if they have been in one of the above countries. Starting from 1 September, these travelers will also need to apply to their nearest Japanese Embassy or Consulate to receive a “Re-entry Confirmation Letter”, and may need to provide a PCR test result on arrival. Check the Japanese government’s advice on this process on the Ministry of Foreign Affairs website.
Nationals of China with passports issued in Hubei Province or Zhejiang Province may not enter the country unless they can prove that they haven’t been in those provinces in the past 14 days.
Travelers who were on the cruise ship ‘Westerdam’ may not enter the country unless they’re nationals of Japan.
Nationals of Japan, their spouses and children who can present proof, travelers with Special Permanent Residence Permits with re-entry permits from a regional immigration officer, and US military personnel may still enter the country.
Travelers and airline crew who have been in any of the countries listed so far in the past 14 days must submit a quarantine questionnaire and undergo a PCR test upon arrival.
Special rules apply to airline crew members entering Japan. Crew members must submit quarantine questionnaires and “Plan of Stay in Japan” declarations. Crews should adhere to the instructions provided in the quarantine document “Notice: For Crews boarding vehicles from areas subject to strengthened quarantine.” Airlines should arrange chartered vehicles (as opposed to public transportation) to transport crews between the airport and their hotel, and ensure that crews comply with the other rules during their stay in Japan.
Visa exemption for travelers from many countries has been suspended, and visas from certain countries have been invalidated. For more info, check here.
All travelers, including Japanese nationals, must present a negative COVID-19 PCR test result issued within 72 hours of their flight departure time.
Japanese nationals and residents are also required to sign and submit a Written Pledge when entering Japan.
Residents of Japan with re-entry permit must have a medical certificate with a negative Coronavirus (COVID-19) test result. The certificate must be in English and the test must have been taken at most 72 hours before departure and the sample collection method must be 'nasopharyngeal swab' or 'saliva'. Check the Japanese government’s advice on this process on the Ministry of Foreign Affairs website.
Travelers who are Japanese nationals and residents arriving from the UK or South Africa are subject to a 3-day self-isolation at a location designated by the quarantine station chief. On the third day they are required to take the COVID-19 test again. If the test is negative they will be allowed to continue the 14-day self-isolation as set out below. In addition, they are required to pledge to keep the location information and installing a COVID-19 Contact-Confirming Application (COCOA) when entering Japan.
All travelers entering Japan, including Japanese nationals, residents and dual national citizens, are required to take a PCR test at the airport and self-isolate for 14 days at a designated location (such as a hotel or own residence). In some cases, travelers may be asked to quarantine at an airport facility until test results return. During the 14 day quarantine period, travelers are not permitted to use any form of public transportation, including taxis, trains, and domestic flights.
Travelers transiting through Tokyo (NRT) must transit on the same calendar day.
There are currently 187 active cases of COVID-19 diagnosed in JP and 20 deaths as of Apr 13 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
An average nonstop flight takes 16h 35m, covering a distance of 6260 miles.
There are 37 (nonstop) flights between Chicago O'Hare Airport and Tokyo Narita Airport per week, averaging 5 per day.
In the past 3 days, the cheapest one-way tickets were found on Multiple Airlines ($452) and Air Canada ($508), and the lowest round-trip tickets have been found on Air Canada ($612) and Etihad Airways ($656).
American Airlines flies 8 times weekly (Sunday, Monday, Wednesday, Friday), Japan Airlines flies 8 times weekly (Sunday, Monday, Wednesday, Friday), Thai Airways flies 7 times weekly (Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday).
For Chicago O'Hare Airport to Tokyo Narita Airport, Monday is the cheapest day to fly on average and Sunday is the most expensive. Flying from Tokyo Narita Airport back to Chicago O'Hare Airport, the best deals are generally found on Friday, with Wednesday being the most expensive.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Chicago O'Hare Airport to Tokyo Narita Airport.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Tokyo Narita Airport from Chicago O'Hare Airport is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Tokyo Narita Airport with an airline and back to Chicago O'Hare Airport with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Tokyo Narita Airport from Chicago O'Hare Airport up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Electricity didn’t work in my pod"
Pros: "The crew amazing. Food was great"
Cons: "If the flight was on time."
Pros: "We were seated together as a family even though we were not able to reserved any seat"
Cons: "Food could be better. Especially the easily digestible meal. It was mostly mush so it's more easily chew meal"
Pros: "No... no... no...."
Cons: "More movie selections"
Pros: "Felt welcomed"
Cons: "Just felt a little cramped but not to bad"
Pros: "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."
Pros: "The flight attendant and staff was extremely nice and accommodating. Japan airport is updated with excellent facility and flight transferring was easy."
Pros: "I was comfortable, Crew was pleasant and attentive. Food was really good- both meals!"
Cons: "Not applicable"
Pros: "The food was good the crew was trying to accommodate"
Cons: "I have a slight gut and the food tray wouldn’t come out on the seat assigned to me. Could have changed my seat would have paid more for it but they said it that wasn’t an option."
Pros: "Good food and movies. Flight attendants were great."
Cons: "Tight seating and it was hot. No way to control individual airflflow"
Pros: "Dinner (coach) was pretty good. Earphone, screen for entertainment are very nice. I liked the charging slots for each seat. Crew is polite and friendly."
Cons: "The second meal (light lunch, i think) had dry shredded chicken."
Pros: "The seats were comfortable, the staff was lovely and accommodating, and the food was delicious."
Cons: "The WiFi was very weak and barely connected to any website. It couldn’t connect to Netflix, but luckily the in-flight movies were okay."
Pros: "Superb service from checking (Chicago) to arriving (Kaohsiung) I flew economy and there’s plenty of leg room. Meal selections are better then flying 1st class cross country in the US."
Pros: "JAL went above and beyond. The aircraft was very comfortable, temperature was near perfect.. Onboard entertainment was very good. Flight attendants were very friendly, very helpful. And with out a doubt, this was the best meal I have ever had in-flight."
Pros: "Service was excellent."
Cons: "The food could have been a little more mainstream"
Pros: "Quick boarding, great staff, and a smooth ride on 787 dreamliner."
Cons: "Entertainment system went down but the staff fixed it."
Pros: "Crew was very nice. They let us switch seats when my boyfriend's TV wasn't working"
Pros: "So much food, great leg room, very comfortable and clean, kind and attentive staff"
Pros: "Amazing service. Delicious and plentiful food. Larger seats with more leg room. Quick and efficient boarding."
Pros: "The legroom is comfortable for a tall person."
Pros: "Very nice airplane with new technology"
Pros: "Not many passengers so that I had empty seats and could lay down."
Cons: "Tv stopped working suddenly."
Pros: "Comfortable flight, polite crew, good selection of movies"
Pros: "I fly with JAL business class and it was the best business class I have ever experience. The crew was amazingly helpful and polite."
Cons: "I wish they can pronounce English language better. Sometimes I did not understand what did they said. Including the pilot. I don't want to be an American brat, but I did not understand what they said."
Pros: "This was a very long flight, but the crew was fantastic and attentive. The meals were good and they did everything they could to make us comfortable. The flight was on time and convenient."
Cons: "I wish all the seats were like first class. We were in economy class"
Pros: "Great service, attitude, hospitality. Was never treated this nice on any flight ever. Thought I was a king or prince. And that's how they make you feel. If I can, I only fly JAL and especially the flight JL9"
Cons: "The fact there are many airlines which can't even get close to what JAL can offer and even if they try, employees won't be able to match it because of the cultural differences. Makes me sad that other airlines (I won't name them) can still be in business... they need to fly JL9 once and hope they understand."
Pros: "The service on this flight was excellent.First class service in the economy section."
Pros: "The flights were generally ok. Flying coach.."
Cons: "My round trip had a total of 5 legs.. I had to get my luggage at every stop. I only had one destination so I was not expecting to get my luggage at every stop."
Pros: "It was a good price. I always like JAL flights that provide much better service than American companies. The Japanese staff are EXCELLENT! My flight was delayed from Montreal, but when I arrived Chicago, the JAL crew was waiting to take me to the next terminal!! (This never happens for American airline companies!!)"
Cons: "The food is getting terrible. They had better food a year ago."
Pros: "Last minute accommodation for Muslim meal was awesome!"
Cons: "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
Cons: "being moved"
Pros: "Always on time!"
Cons: "Everything is perfect."
Pros: "The bathroom is super clean."
Cons: "Maybe you can make some alterations with your meal offerings."
Pros: "Since I had back pain,I really like that I could checked in two luggages. Thank you so much!!"
Pros: "fine food, the pilot handled a typhoon like a pro"
Pros: "checking in at chicago ohare ord was a nightmare.there were only 12 of us in line yet the wait exceeded 1 hour , we watched as the airlines next to us processed well over 150 passenger's while the japan airline moved slower than snail sex. it was painfully beyond slow."
Pros: "on time"
Pros: "Foods are good, crews are good."
Pros: "The entertainment package was the best ever encountered with seemingly endless choices, keeping us happy all fight long. The seating seemed a bit crowded, and the food was mediocre. We survived, however, without any problem and overall enjoyed our first Dreamliner flight."
Cons: "Windows were dimmed most of the flight."
Cons: "Very slow boarding process in Itami"
Pros: "Plenty of room for economy seats. Good food. Free movies and music. Friendly service."
Pros: "Everything! JAL ground crew, airline crew, their service is excellent. The interior of the airplane looked nice."
Cons: "It could use more games for children"
Cons: "Boarding was not done by numbers or range of numbers."
Pros: "Very comfortable with delicious meal!!"
Pros: "Perfect flight. Wonderful staff. Delicious food. Smooth ride. Cannot wait to fly Japan Airlines again!"
Pros: "Safe On-time Excellent crew Excellent service & amenities Delicious meals Good entertainment selection Super comfortable seat & bed"
Cons: "The flight was too short?"
Cons: "Never book with flight network"
Pros: "Love ANA. Always a pleasure."
Pros: "I enjoyed the selection of food and how it was mostly Japanese style. And the drink selection is very good."
Cons: "It is a problem of flying economy, but our seat space was a little tight. I would have enjoyed a broader selection of movies as well."
Pros: "The crew was fantastic and the food was very nice."
Cons: "It really would have been nice to have a vegetarian option!"
Pros: "One of my favorites airlines! Crew are nice and very helpful. I felt safe and enjoyed my long flight as always. My mom would not agree more. Thank you for your good service!"
Pros: "Enough legroom/more than what you’d find on your standard 4-5 hour flights. The stewardesses were great! They attended to every need with a smile. They did a great job of making sure everyone was comfortable."
Cons: "They need some vegetarian options for meals."
Pros: "The seat I selected was the first row of regular economy. It had extra legroom and received excellent attention by the staff for drinks. The arline served 3 meals and snacks on the flight. I felt like I was eating the entire trip. :)"
Cons: "The seats were quite narrow. Most of the rows behind had armrests that were able to raise and lower, but due to my seat selection, my row had the stow-away monitors in the armrests. The seats also didn't technically recline. The lower seat cushion merely moved forward, emulating a recline, but the seatback didn't actually move. It was not quite comfortable."
Cons: "Salad and fruit came Frozen"
Pros: "The person who checked me in at ORD found me an alternative aisle seat with an unoccupied seat next to me. Great benefit for a 12+ hour flight. Very thoughtful."
Cons: "We left late."
Pros: "Friendly staff. English language not too much of an issue. Ample personal space in economy class compared to other carriers."
Cons: "Asian Vegetarian meal not very good. Seems like whichever company they use to buy the food makes a half hearted effort in their selections for the food tray. If you're going to put a couple small pieces of lettuce and a cherry tomato into an already small container and call it salad, why bother? The rest of the meal wasn't pleasing either. The fruit was nearly frozen it was so cold. The entree had a few different things but still a weird combination of veggies."
Pros: "The time is on time ."
Pros: "Great legroom, intuitive design down to the details, amazing crew. What a showcase of what Japan has to offer"
Pros: "Overall excellent"
Cons: "late again and hot in the cabin. sat on the runway for a while again"
Pros: "more new movies will be better"
Pros: "The flight is on time... the food is good... the service is excellent.... the seat is comfortable.... the ludgage regulation is satisfying can bring 2 pcs @ 23kg..."
Cons: "The entertaiment film needs more variety..."
Pros: "ANA from Tokyo to Jakarta, ANA- Jakarta to Tokyo."
Pros: "Meals are excellent at Nippon, stewardesses so helpful and charming."
Pros: "Everything was fantastic (except that I didn’t watch or listen to any of the entertainment"
Cons: "Width of the seat for me was bit tight when in a flat bed position."
Cons: "Plane small and cramped didn’t like that we had to be shuttled to the plane not we had to pick up luggage from Narita to itami"
Cons: "Good food, clean toilet rooms. Good seating space with foot rest.goo"
Cons: "Delayed 2 hours and people where freezing in terminal. They eventually brought blankets and snacks."
Pros: "Love everthing."
Pros: "The food they served was very unique and will ready you for a trip in Japan ( if that is the root you are taking it for) The entertainment options were overwhelming ( movies, games, and anime)"
Pros: "The large windows on the 787 are really a big plus for someone like me who likes to look out the window. To have the added ability to dim the window progressively is just too cool. Even if the sun is bright, you can still look out and enjoy the view. I love this feature of the 787 and am always a little disappointed when I'm back in any other aircraft."
Pros: "Flight from Chicago had lots of leg room, Attendants are great!"
Cons: "Maybe come around more often with water/drinks and offer more movies and food choices."
Pros: "The big screen Tvs"
Pros: "The stewardesses were always smiling and very engaging!"
Pros: "Great service and good food"
Cons: "Nothing felt like they were glad to have me onboard."
Pros: "Friendly and helpful stewardess"
Cons: "Seats could be more comfortable."
Cons: "Limited movie and news programs"
Pros: "The airline gave us pillows and a small cover"
Cons: "The food was nasty, and no air circulation plus so hot in there"
Pros: "Very nice and pleasant staff"
Pros: "Once again friendly and very helpful"
Pros: "staff was very nice and helpful"
Cons: "movies were not sp good"
Cons: "Headset wasn't working propperly."
Cons: "Long security lines"
Pros: "Everything accept the food selection."
Cons: "It would have been better if we had more selection of food, it's a minor issue and what do you expect if you know you're flying on a Japan airline. I just wish they would have a little more selection gear toward American food. :-)"
Pros: "Staff pleasant"
Cons: "Entertainment could be improved"
Pros: "We were the first to be there in line in wheelchair yet we were the last to be assisted."
Pros: "The flight crew were very pleasant. The food was excellent. There we nice options for movies."
Pros: "Legroom and cabin ambience"
Pros: "The food was amazing - they had no right to make food that good. I really was blown away."
Cons: "The seat was small & painful. There were metal boxes on the floor where my feet should have gone, so I had to contort my body to fit, even though I was in economy plus."
Pros: "Food was good."
Cons: "I was given the impression that i was flying on ANA planes when I booked the ticket. After I paid, I noticed that the planes with ANA flight numbers were actually United airline planes. The 11-12 hours traveling from Chicago was on an OLD plane that had TV screens way up high. Most unpleasant flight."
Pros: "Flight crew were fantastic. They even took the trouble to clean the toilets regularly. They were spotless!"
Cons: "Could do with a little more food."
Pros: "They automatically moved my luggage to the next plane. No need to go through customs in Tokyo."
Cons: "The Price."
Pros: "Crew, food, entertainment"
Cons: "More movies to choose from. Food."
Pros: "Seats are comfy"
Cons: "Food is the worst out of many other airlines"
Pros: "The crew was friendly and the food was excellent."
Cons: "Cannot think of anything"
Cons: "More leg room"
Pros: "The quality of the ground handling is very good and the attitude is friendly! Handling things quickly"
Cons: "Children's meals can be changed a little more, then the amount is a little less!"
Cons: "Airline on strike. So no flight"
Cons: "It was lovely to have a meal but there was no beverage service. Not even water. It may have been because of the strike."
Cons: "The airline went on strike and I have to go through the process of disputing the charges since I had no airplane to board. Really caused a problem since it was a international trip."
Cons: "A better selection of movies and a bit more legroom."
Pros: "Awesome crew and great service"
Pros: "Crew was super nice . Food from Chicago to Taipei was not good but from Taipei to Osaka delicious. Not enough room for man like me 6'2" in Boeing 777 better in 787 ."
Cons: "Look above"
Pros: "Great friendly flight attendants."
Cons: "Nothing I can think of."
Pros: "The premium economy seat was pretty comfortable, and much better than those I have experienced in economy on other airlines, the food was really very good, the plane was very clean, the crew very professional, take off and arrival were both on time."
Cons: "No complaints."
Pros: "I like everything five stars rating."
Pros: "Never heard of Eva air, highly recommend. The plane itself was very comfortable, many amenities provided. Staff was very friendly and helpful."
Pros: "Economy very comfortable. Flight attendants gracious and accomodating. Lots of entertainment options. I dreaded this long flight but it could not have been more pleasant. Even the food was good! We were offered drinks about once an hour which I really appreciate."
Pros: "Leg space was adequate---not cramped. Friendly crew members."
Cons: "Would have liked more choices for movies/TV."
Pros: "Courteous crew ever, food was good, service was excellent. On time departure."
Pros: "The 1st class treatment by the flight attendants. And the excellent meals served."
Pros: "Very friendly and attentive flight attendants, they made the 12.5 hour flight very enjoyable. Good selection of in flight movies as well."
Pros: "More entertainment selections like movies and music. Food is great too. Best of all is the free day tour for long layover in Taiwan"
Cons: "Smaller leg room, rest room and space where people can stretch compared to asiana and Cathay"
Pros: "On time, great crew"
Pros: "Newer interior and entertainment as it appeared."
Cons: "Service not as attentative compare to other airlines."
Pros: "Everything was Hello Kitty. I didn’t expect that but I loved it"
Pros: "I liked their services the most. All staff and crew were very courteous."
Pros: "Eveyone was syper friendly and the food was decent. They were very good about allowing me to change seats to an open seat once the doors were closed."
Cons: "The selection of movies to watch was not ver good. They had a few (10-15) choices for a few genre but over all there were obly 1 or 2 decent movies per genre."
Pros: "Lots of helpful staff who spoke English."
Pros: "Well trained crew. very attentive and polite. Comfortable seats and I find the Airline food is very good and fresh. The cost of the flight was very reasonable, compared to the other airlines. EVA Flight attendants are gorgeous and carry out their tasks very professionally and with a smile to all."
Cons: "Only issue was that I felt the entertainment needed to be more updated and with more selections within each category. Still I found the entertainment was okay and appreciated on such a long flight"
Pros: "The food and the service was excellent. Nice screens on all the seats with good movie, tv, and music selections. For a 16 hour flight I’d say it was a great experience."
Pros: "Got upgraded to premium economy. The convenience pack they give you was very nice. Cabin crew was great!"
Cons: "The food did not agree with me but that was the only bad thing."
Pros: "Consistently good service. Really love this airline."
Pros: "The crew was gracious and didn't bother my sleep to eat."
Cons: "The seats were hard and oddly shaped such that my legs and feet felt numb after a while. Not the way I want to spend 15h."
Cons: "They need to pass more water..very dehydrated. Other airlines is Cathay Pacific and Korean air are always passing water..not 3 ounce cups.. ridiculous."
Pros: "Nice facility and good food"
Cons: "Some crew members seemed tired and did everything minimally"
Pros: "The food is very good and love that HelloKitty theme. Also extra checked baggage without fee is great. Space is better than most. Got to earn miles for my United program is a bonus. The arrival time in the morning is very helpful in getting an extra day."
Pros: "Boarding is systematic. The zone parking and constant reminders that it is not boarding time yet alert and reminds passengers to follow directions for an efficient boarding. Love the hello kitty atmosphere on flight ORD to TPE."
Cons: "The green uniform. It reminds me of USA soldiers uniform. Stewardess does a nice job, but they should smile more, especially in a long flight."
Pros: "People very friendly and the flights were on time"
Pros: "I like the food. And also the great crew! very nice and always smiling."
Pros: "Legroom i believe is better than other economy seats. Boarding and disembarkation was fast and orderly. Staff were very helpful. Restrooms were kept clean during the long flight."
Cons: "Few movie/TV selections"
Pros: "I took EVA flight 55 from Chicago O'Hare to Taipei Taoyuan airport. Everything went smoothly, from the check-in where the check-in and baggage staff informed me that one of my check-in bags was a little over weight and gave me a chance to repack the bag so I did not need to pay. Security lines for the red-eye flight time were not long, and once I arrived at the gate, EVA's boarding crew moved passengers along quickly. Flight attendants were very professional and courteous. Landing and baggage claim went well. No complaints at all! I would recommend this flight to anyone wanting direct service from Chicago to Taipei."
Pros: "After having flown numerous airlines to Asian countries over the years, we are extremely happy to have found EVA Airlines. After flying EVA the last 5 round trips we are happy to say they are the #1 airline of choice. Actually, we will fly no other than EVA as they have the cleanest planes and the best of service from the check-in counter, thru the security and flight staff, all are the best and most devoted to assist you in any way needed along your trip. Professionalism and cleanliness matched only by their devotion to be the best"
Cons: "There is nothing to dislike about the airline or employees"
Pros: "Plus points: Boarding slightly late but OK once it got going. They seemed to have a reasonable drinks selection on board. Cute safety videos."
Cons: "Once boarded some people move around and "re-allocate" their seat. Some recline seats during the meal service and staff are reluctant to tell them off depending on their age. Food unimaginative. A321 narrow-body - only one movie on main screen (inaudible but with Chinese-only subtitles) and no seat-back TV on a 3-hour flight. Overall not so good but another flight I took, widebody (A330) service, has seat-back TV and so is more tolerable."
Pros: "I like the staff."
Cons: "With my 5 year old daughter, the seats were uncomfortable since we could not lift the arm chair up for her to rest on my lap."
Pros: "Truly nothing I didn't like... amazingly courteous the flight attendants flight was amazing!"
Pros: "Great employees and great airline."
Cons: "The only problem I ever have is my frequent flier number. They can't match my name so I have not gotten credit for any of my flights and the check in people and ticket counter people could not help me."
Cons: "No employees to check me in so I missed flight. Checked in on app 20 hours prior but was unchecked in 1 hour before flight."
Cons: "My tv was broken, so the charger didn't work. For a 14 hour that was awful."
Pros: "had to cnx due to covid-19"
Cons: "had to cnx due to covid-19"
Pros: "The flight was surprisingly empty compared to flying to Abu Dhabi. I had an entire row to myself. I was able to lay out and sleep peacefully without worrying about the traveler in front of me leaving their seat back. Highly recommend Etihad airways!"
Cons: "Boarding was chaotic. In seat entertainment had great selection, but dated screens."
Pros: "Nothing really."
Cons: "Their time."
Pros: "The food was amazing with good And comfortable air conditioning. Cleanliness was maintained as well."
Cons: "The food serving was late it could be more manageable. The leg space is also not comfortable. Also the some seat needs to be repaired as the recliners not working."
Pros: "Seat are too narrow, leg room was ok, plane temperature was too warm."
Cons: "Flight take off was delayed by almost an hour."
Cons: "The crew is the most arrogant and ill mannered from all the other international airlines I have flown with - so please be ready for a very unwelcome experience. I had also worded this out as a complain to them, but received a very lukewarm and uninterested reply."
Pros: "Check-in was easy and smooth."
Cons: "Agents at check-in desk took longer time to process passengers, even though some desks had two people helping. The web check-in line moved slower than the line with passengers who had not done online check-in. When I booked my flight via kayak, I was not given an option to select seats (this was new) . I was able to indicate my seat preference but there was no followup. When I checked in online 24 hours before my flight, the only option for seats was in the middle, which I did not want, although I I knew the flight would not be full. I was able to change seats when I checked in with the agent in the airport ."
Pros: "I enjoyed the quick flight and friendly staff"
Cons: "I ordered Jain food and the whole trip from Chicago to Mumbai I’ did not have Jain vegetarian food. I did not eat for 18 hours"
Pros: "have good lounge seats"
Cons: "I booked 2 tickets but it was not allowing me to check-in as well as seat selection online"
Pros: "Very well organized and efficient. Very friendly staff. Great service."
Cons: "I paid for internet which constantly disconnected. Waste of money."
Pros: "Very good vegetarian option, the crew dealt with a difficult patron quite well."
Cons: "Since we boarded so early and the process was long, I was lulled into a false happiness that I had a row to myself that ended up being filled at the last second before the doors closed."
Pros: "I reached safe and the flight was smooth with minimal turbulence. I did not interact much with the crew but they did their job as usual."
Cons: "There was not enough non veg food onboard and no choices. Everyone was served vegetarian towards the end. They served lunch in the beginning of the flight and then I was literally starving after 5 or 6 hours until a fellow passenger told me they had some snacks at the back. There was no communication on that."
Cons: "If anything it would be the terminal 1 lounge at Abu Dhabi airport. It is pretty poor compared to the other lounge."
Pros: "Every thing is good inspite of food"
Cons: "Cheep quality of food"
Pros: "Plane is too old needs to be updated and good was below average. It used to be much better than that"
Cons: "Food, crew, seats and plane"
Pros: "Didn’t like anything. Only thing decent was the boarding."
Cons: "Crew members did not care about anything, unorganized. actually tripped and fell into the aisle hit my shoulder on the arm rest of another passenger’s seat because of a crew members luggage was in the middle of the aisle and it was dark. Food was terrible. The in flight entertainment was lacking entertainment. Crew members told us we needed to hold our carry on’s, on our lap then to store it under the seat because other people have bigger bags. Even though I got to the seat first and was trying to get settled in. Crew members were eating and on their cellphones in the back the majority of the time. It was hard to get a cup of water. Flew from Chicago O’hare to Abu Dhabi."
Pros: "Not much"
Cons: "Full flight with small seats with little leg room, uncomfortable on a long flight and, I am very petite! Old, dated movies Mediocre food"
Pros: "The flight wasn't delayed..The check-in/ ticketing crew were helpful."
Cons: "My seat in 13 hour long flight was Broken! The chair wouldn't recline! The crew couldn't help saying the flight was full and couple other chairs were having the same problem (?!!!). The food was mediocre. The cabin bag size limit was very small."
Pros: "Free movies and polite hostesses and service"
Cons: "Free internet"
Pros: "On time, entertainment, friendly crew"
Cons: "Seat comfort was HORRIBLE on 777. Next leg on A320 was tons better."
Pros: "Etihad transfer bus to Dubai from Abu Dhabi is free, super convenient, and a great experience!"
Pros: "The crew was very nice"
Cons: "The seats super uncomfortable and the entertainment is very mediocre Qatar airways way better"
Pros: "Good food and vegetarian options"
Cons: "Not very good movie options"
Pros: "The crew, the cleanliness, the food (lots of food and drink. It was nice to have the option to snack or not especially while traveling with a small child.)"
Cons: "My son's tv monitor didn't work"
Cons: "When there is a connecting flight from Domestic to international, Domestic is letting us in without any restrictions on Cabin luggage but in middle of journey in Chicago they have really troubled all the passengers, mainly they haven't checked the baggage's untill we have boarded the flight though everyone is there before 2 hrs of the and i personally asked they if my bags needs any new tags but just before they pulled everyone from the line and screwed us. which is really bad."
Cons: "They didn't allow carry on bag even it's 2 CM higher. Good was very poor, check in was nasty and too much long waiting lines even after web check in. Customer responsive ness was worst part"
Pros: "Timings & Fare"
Cons: "Return flight from Abu Dhabi to New Delhi wasn't comfortable due to higher temperature"
Pros: "Fast and on time"
Cons: "My butt hurts"
Cons: "My bags didn't make it. I had to sit away from my husband as someone had sat in his seat and clearly wasn't going to move. You now have to pay to get an exit row like budget airlines and I had to go two days without my bag. Total nightmare. Then I couldn't recheck in to change seAts online. Food was disgusting."
Pros: "Food, entertainment"
Cons: "Bad seats, bad legroom and very cramped isles"
Pros: "Actually there was nothing to like except for the ground crew and the flight took off on time"
Cons: "Everything was horrible. The seats are uncomfortable compared to qatar airways, lufthansa, kuwait airways. The food was amazingly horrible. The entertainment device was out of date."
Pros: "Seating and inside flight everything was good"
Cons: "My luggage was tested with 2 machines and it was shown under 23 kgs but as i went on airport it showed me 27 kgs. I couldn't return anything and i had to pay over wieght fees. It was a shock for me."
Pros: "All seats had power outlets"
Cons: "Plane was older than expected. Food/service was nothing exceptional."
Pros: "Food, In flight entertainment"
Cons: "Etihad has the most ridiculous carry on baggage policy. They have this cage within which your carry on should fit in. If it does not then you have to pay $320 to check in the bag which I was forced to pay. Never seen any airline doing such a shitty thing and overcharging. Also, I think they turned the AC off during the flight and I was fanning myself for the entire 14 hour duration of the trip. WTF??"
Pros: "Amenities package with toothpaste and brush."
Pros: "Nothing was good"
Cons: "Air hostess were very rude. Her name is Iliana , none of them have name tags on. I guess that will he the first thing any passengers would expect. Food was not served as per the menu. They gave away whay ever they wish. To ask for water we had to request 4-5 times. The air hostess Iliana was bumping constanly into us, and does not even have courtesy of apologising. Because of her I could not even sleep for a second in the plane. Iliana is very racist. When multi cultural people are around, it a common sense that we have to talk in a language which is understandable by every one. She was speaking in the local language, and messing around with the fellow passengers for a small issue. She is definitely not fit as an air hostess, if she is there as a racist. there was another air hostess who as shouting at us to book business class if we need to order individually. A kid beside me was asking for an ice cream if we had a chance of purchasing it, like we do in domestic airlines. When I was requesting for the ice cream, she mentioned it thrice to book a ticket in business class. Rude absolutely very very rudeeeee. Untolerable service.....worst really worst service. There was no blanket and ear plugs kept on my seat, I request iliana thrice for blanket and ear plugs, she was like i will give you after I serve everyone, but I never had one through out my journey. This is how Eithad has trained their air hostess to handle passengers. seriously I will never ever choose eithad."
Cons: "I was assigned a middle seat next to a obese person. It was very unpleasant 13 hours, and the airlines could have moved one of us."
Cons: "It was delayed more than 7 hrs. We had early morning flight . They disnot allow us to get out to get food. They just sreve cice water. I had to take medicine with food."
Cons: "Flight attendant could have cared less about being there. lol"
Pros: "The plane was specious but the crew needs to improve their service ."
Cons: "Etihad doesn't have a consistent baggage policy. The line manager at the checkin did not stand by the company. Not ready to give a written statement of what they told me at the check-in counter. Customers are held hostage with the inconsistent policies and what ever they relay to you, you do not have any option but abide by that or cancel the trip."
Pros: "I was pained to see so many passengers hassled at checking time by the crew. When carry luggage with same dimensions was allowed on onward journey how can it be oversized on the return journey? I was asked to refer the website for dimensions and tod that Ethihad does not use standard carry on baggage size. Some passengers were forced to buy new carry on luggage at the airport. It is pathetic service in my opinion because the airline put so many elderly passengers with no knowledge of English to a lot of heardship."
Pros: "I like the Islamic programs, nice food, nice pillow"
Pros: "Very professional but efficient."
Pros: "Loved the cabin crew, they were friendly, helpful and attentive despite a very long journey from Chicago to Islamabad."
Cons: "One piece of luggage was is banged up that there is a large dent and the handle no longer closes...unfortunately one of the best peices of luggage. Limited staff for such a filled flight, despite their best efforts service suffered. Need a seperate section for families with children. Face mask might be offered to passangers who coughed much of the journey causing concern about sharing germs in air that is already still. Food and toilet areas were smelly towards end of flight."
Cons: "The check in agent missed to give me a tag for my hand luggage When ground crew at the gate didn't see the tag they placed it in a cage and a scale it was underweight & within dimensions, the wheel however was sticking out of the cage and for that it was $300 charge!! Let alone the humiliation.. It was pay in 5 mins or you will be booted off... I swear I found another family almost crying as they coming from a connecting flight didn't go through the check in desk and paid $1200 I have been using same handbag on airlines including etihad for 5 years without any problems ... Go figure"
Pros: "Friendly staff, legroom was OK, American's gates at ORD were fairly clean."
Cons: "Great big stain on the carpet around the end of the gates looked pretty bad."
Pros: "The food was ok."
Cons: "The crew at O'hare Airport had terrible customer service.. The boarding crew made everyone buy new carry-on bags as their current bags were apparently 'too tall' to fit, even though most of the passengers there had arrived from domestic flights without having any issue with their carry-on baggage. They said that either pay $300 to check-in your bag, or buy a new bag. Once everyone had bought new bags ($100 minimum) and ditched their old bags (created a huge pile in the corner of the boarding area), they didn't bother to check the new bags to see if they were now compliant... Never flying with Etihad!"
Cons: "Terrible. Flights delayed by 90 minutes. Then on boarding we as a couple weren’t sat next to each other on the four across plane, but in the two aisle seats. This was bad. But then no one was sat next to my wife. So an empty seat, my wife, me, then a stranger. C’mon Air Canada, figures it out."
Cons: "They loose my luggage!!!!!!"
Cons: "The train at Chicago airport was broken. I walked to get the next gate to the other terminal."
Pros: "The movie selection was very good."
Cons: "The seat was kind of tight."
Pros: "There wasn't anything that stood out that I could say I liked."
Cons: "I didn't care for the attitudes if the stage working in the Toronto airport. Things really aren't clear there for first-timers and much of the staff was acting like I should already know to do a lot of things when there weren't any clearly posted signs saying so. There is also a huge lack of organization."
Pros: "Upgraded to business class."
Pros: "I got upgraded to first class!"
Pros: "Love it"
Cons: "Nothing to report."
Pros: "We had a very good experience with Air canada and will use Air Canada again."
Pros: "Extremely helpful and accommodating! Thanks to all!"
Cons: "The seats are large, but they tilt forward. I'm 6'2" and have anxiety issues related to spinal problems. That forward pitch in the seat (half way up the seat) is an painful problem for people like me."
Cons: "Departure was late, causing me to have to run to the next gate"
Pros: "I had room!"
Cons: "We were walking towards our seats near the end of the aircraft when this flight attendant stopped us from loading our hand luggage in the overhead bins. She made us stuff them under the seats in front of us. There was space im the overhead bin, but there was a bunch of stuff that belonged to the cabin crew. Rude."
Cons: "While booking the tickets I was told that my luggage will be checked in till my final destination but I had to collect them at Narita airport. I had to cancel my plans of sight seeing at Tokyo downtown due to this."
Cons: "See above."
Pros: "Long wait for ticketing and at customs during transfer"
Pros: "One kind guy at air Canada in Toronto who was very helpful considering the lack of help from every one else. Arrived at 2 in morning exhausted."
Cons: "Attitude of staff"
Cons: "My original flight was delayed by 3 hours, causing me to miss my connecting flight. Instead of arriving at 9:30 at my final destination I arrived at 1:30 am. Exhausted."
Pros: "The ever wonderful Air Canada cancelled a bunch of the flights that I had originally booked 2 months before I left and marooned me in the Toronto airport for an 8 hour layover on my way home. Unacceptable. No reason given, no apology made, nothing."
Pros: "Poor airline, always delayed, dreadful and unfriendly customer service. The only reason I flew with them this short trip was due to price"
Pros: "When there were unforseen delays. They just said too bad, here is a phone number you can call. It then took 2 hours to try and get someone on the phone. Once I finally was talking with someone, they said it would cost $200 to rectify the problem. I then got put on hold. When they came back they said it would be over $2000 to get home. Talk about trying to cash is on people's hard situations. I ended up flying WestJet. They were amazing."
Pros: "Smooth take off and landing."
Cons: "The numbers above the seating arrangement cause a lot of confusion for people and some almost want to argue for the window seat."
Pros: "short trip"
Cons: "delayed but didn't update the screen as delayed even though it was delayed an hour it still said on time."
Pros: "Seat number was displayed on the monitor of the sheet."
Cons: "Japanese movies, TV was small."
Pros: "Everyone I came in contact with was amazing and super helpful!"
Pros: "Great airplane service, people and amenities"
Cons: "The departure time for the flight was 6:00am and there was no one in the check in counter until 4:15am. There was a long queue for the check in. Not a pleasant waiting time for the check in"
Pros: "I appreciated the timing of when they fed us. It was almost like they read my mind each time I thought... Hmm I'm getting hungry. The movie/tv selection was excellent."
Cons: "I felt cramp, which it's economy class so of course. But in the back there were tons of open rows and I wish they had spread us out."
Cons: "The engine was making an unusually loud whirring sound. Felt concerned that the plane was not fit to fly."
Pros: "The plane was delayed and I had a short layover so I was maybe not going to make it to my next flight so they transferred me to another airline and was upgraded to first class for free!"
Cons: "I disliked that my flight was originally at 4 pm and the one that I was changed to didn't leave until 8 pm"
Pros: "It was excellent!"
Cons: "Not enough time to go through customs. Missed connection."
Pros: "Everyone was super polite"
Pros: "Although I had to walk quite a way to get to my seat, once I got there, I had a very comfortable and enjoyable flight. The food was good, the bathrooms were close and easy to get to, the crew were friendly and helpful."
Cons: "I wish there were more wholesome movies or audio books to choose from."
Cons: "Deplaning and entering the terminal was delayed substantially."
Cons: "Not a single flight during my entire trip, including flying back home, departed on time."
Pros: "Dreamliner was airy and pleasant. Large screens. Electric outlets"
Cons: "Need more E books and audio podcasts."
Cons: "No free alcohol. Lights didn't turn off ever so I could get some sleep."
Cons: "They stole some of my property of my checked bag. Bunch of thieves. Arrogant people like Sue from Vancouver. She is also nasty ugly."
Pros: "How quick it waz"
Cons: "How close the seats were"
Pros: "As a 6'5" guy, I was worried about spending ten hours on a plane. Air Canada made the flight enjoyable with comfortable seats (even in the economy class) and high quality flight attendants."
Pros: "It was better fright than expected. We didn't enough time to enjoy Canada airport . We made a onetime fright but took long wait at customs."
Pros: "I liked the way they handled the rain delay. Although inconvenient, they were transparent with the process"
Cons: "The lack of certainty whether we were removed or stilling our connecting flight to delay."
Pros: "On board service Comfortable seating and space On time dep. & arrival"
Cons: "Long delay because the catering company forgot to replenish the aircraft."
Airlines flying from Chicago O'Hare Airport to Tokyo Narita Airport have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Chicago O'Hare Airport to Tokyo Narita Airport
Masks required on board, masks provided on flights from Chicago O'Hare Airport to Tokyo Narita Airport
Social distancing seating
Middle seats unavailable to book on flights from Chicago O'Hare Airport to Tokyo Narita Airport
Testing for antibodies, testing for symptoms for flights from Chicago O'Hare Airport to Tokyo Narita Airport
Waiving of change fees. Search flexible flights from Chicago O'Hare Airport to Tokyo Narita Airport