Cons: "The snack were very simple. They don't communicate properly all the different snack options."
Pros: "Kind staff, long flight but the attendant were super kind"
Pros: "Flying Air NZ is a pleasure. You guys generally do a very good job. Even though the flight left late I was impressed with the Pilot announcement to allow connecting passengers to leave the plane first, and all others remain seated."
Cons: "The flight left late, making it stressful to catch my connecting flight in Auckland."
Cons: "$80 baggage fees for luggage over 7 kg. I wasn’t aware of high price and luggage weight restriction until I was at airport"
Cons: "When I booked this fly, no one tell me check in luggage has to be charged"
Pros: "Appreciated check in staff who professionally answered our requests re routine steps to process check in. Only regretted that we weren’t aware (perhaps we missed announcement) that my husband who is still recovering from knee surgery was not aware we could have boarded from the forward entrance and avoid the descent and ascent via rear entry."
Pros: "Friendly crew"
Cons: "Pity that a light meal wasn’t served fir free but understand because of low price"
Cons: "The lack of communication with everything from queuing to board, to food allowance."
Pros: "Cabin crew was fantastic! Inflight experience was woderful."
Cons: "Airport personnel were very unhelpful. When I asked them a question, they told me to come back later. I came back at the time they said to and they told me they don’t have time for me. I need to come back another time. I went to another gate agent and she told be to go downstairs to the check in counter for help. That would have taken 2 hours. I called customer service and they answered my question quickly. I just wanted to know if I would be charged a fee to change my flight."
Pros: "The crew were friendly."
Cons: "I was charged $120 for baggage to fly 3 hours from NZ to Australia, when there was no mention of it when I purchased and no indication of these fees in the booking info."
Cons: "The flight crew and gate crew were the rudest I have seen in my entire life. They acted as if they were too good to acknowledge passengers and ignored the flight attendant light and other efforts to get their attention to ask a question."
Cons: "Stuff not helpful, rude and not helping at all despite us being with a baby"
Pros: "The crew was on point and did there jobs well."
Cons: "The food was old fashioned and stuck in the 1960s. Having an option of Beef brisket or Salmon or two polarizing choices. I opted for the brisket and it was decent but not actually worth finishing. It was too fatty and strange tasting. Boarding in Sydney needs much improved screens and communication."
Pros: "Crew was super nice and accommodating. Entertainment was the best selection I’ve ever seen."
Cons: "It was impressive. Can’t yhink of anything."
Cons: "2 hour delay sitting in Bangkok airport due to sick passengers and their luggage getting off"
Pros: "Crew were more friendly from Dubai to Sydney than on other Emirates flights."
Cons: "Screaming kids for whole 14 hours!"
Cons: "Only one thing thaar I'd suggest as an improvements would be to provide water on a mores frequently basis"
Pros: "Information from the captain"
Cons: "Serving alcohol to someone who had consumed a lot, difficult for the crew to know though."
Pros: "The flight certainly lived up to its reputation as being one of the nicest airlines to fly, even in being in economy. Great service, great food, great on board entertainment."
Cons: "There was an incident prior to take off where a passenger in first class had to be removed from the plane. Though it’s certainly not the airlines fault that there was an issue with a passenger, they should’ve been a lot more transparent and gave us a lot more information on what exactly was going on other then “we need to go back to a special area to get this passenger off.” Couple that with the security checks to “make sure there is nothing on the plane that shouldn’t be” and very little explanation of what actually occurred, it made for a very stressful flight. Not knowing if this passenger had made any kind of threat against the plane, or safety of other passengers... etc, it was very hard to feel safe for the remainder of my trip being left in the dark as the incident occurred in first class."
Pros: "The flight was incredibly comfortable, and Emirates reputation is well warranted. Service was impeccable and food was great. Seats were great, especially in business."
Cons: "Overall business class was great, however I didn’t like the placement of the remote at my left shoulder. I hit rabdom buttons a few times and it changed the channels and I would have to re-search for the movie I was watching. Everything else was absolutely perfect."
Pros: "The boarding process was easy, less hassle no extra security with lot of hassle"
Cons: "The seat amenities were below average. 14 hr flight with no power outlets - was surprising"
Cons: "Jam packed flight. Qantas is squeezing people in and squeezing the profits. Happening way to frequently now."
Cons: "Airlines waste a lot of time and money preparing food that is mediocre at best. Just offering simple orange juice , tea coffee and a muffin to keep people going would be better as it's such a short flight."
Pros: "Everything was fine, a bit late taking off but the time was made up"
Pros: "The crew was amazing , the seats comfortable abd the food and refreshments very good."
Cons: "It would be better if there was a media screen between Sydney and Perth."
Pros: "Sitting in an front isle seat with leg room and the helpful nice sterward"
Pros: "The friendly crew, space for my legs and the food."
Cons: "The entertainment gadget was faulty."
Pros: "Not much to like other than access to Cathay pacific lounge at SFO Over booked about 50 seats fights in the aisles security on board blamed on a computer glitch delayed over 2 1/2 hours Business class old uncomfortable seats. After flying Singapore business last week I was appalled at what quantas had for the same price I’m dreading my flight back home on quantas I won’t fly them again"
Pros: "The movie selection was broad and current."
Cons: "There were plenty of movies to watch, but having more would be awesome!"
Cons: "Seat backs recline violently and require help from behind to put upright. Cabin crew was less than interested in passenger service . Seat space was less than proper."
Pros: "Plane was nice, seats were very comfortable and staff were very friendly and attentive."
Cons: "Boarding was chaotic"
Pros: "super friendly crew making sure u had snacks and drinks ,smiling the whole time. thank.you!"
Cons: "maybe if i could hve plugged inmy own headphines but no big deal. thank you!"
Pros: "Crew, food, service"
Cons: "Interior and entertainment system quite outdated. When trying to turn on the reading lights the ones above the seats before us would go on, not ours (21H was our seat, 20H light would turn on, not ours)"
Pros: "The crew was really friendly."
Cons: "The entertainment options were really limited. Movie options were mostly older movies."
Pros: "The crew was amazing! The seats in a business class were very uncomfortable."
Cons: "It’s hard to compare after my recent flight on Emirates which was superb."
Pros: "Friendly efficient crew. Clean modern Airbus aircraft and no delays."
Cons: "Food was limited and not great."
Cons: "Had a good flight comfortable seat and the food was quite good smooth running everything on time"
Pros: "I liked the music and movies"
Cons: "I was very close to my neighbor and didnt even feel comfortable to get up and go to the bathroom because I didn't want to wake him."
Pros: "Nothing. I felt they were racist. Not only were we not able to board the plane early with our Baby based on Veronica denying our request request I notice the female crew would acknowledge the other Babies and never noticed our African American Baby."
Cons: "The food and he service was awful."
Pros: "Crew was very nice and did a great job."
Cons: "Security at Fiji was rude and redundant. Never have I had my bags searched 5 times before boarding a plane."
Pros: "The crew in the Melbourne airport were amazing! There was confusion with my bags and they sorted it out without any stress!"
Cons: "The seats weren’t very comfortable but it was a very clean plane!"
Pros: "Comfortable seats"
Cons: "Poor communication of crew memebers when dropping off bags, not consistent with charges of luggage, not helpful in alternative solutions, would allow some passengers with same size/weight of luggage through with no charge, versus charging ridiculous prices for others"
Pros: "We enjoyed our low cost flight with Jetstar. Check in was quick and easy. Boarding was also. We didn't purchase any food or entertainment which is why I gave each of those categories 1 star (there's no N/A or doesn't apply-type option)."
Cons: "Seats on Jetstar are a bit uncomfortable but for a short flight, it doesn't matter as much. Also, the luggage went to the wrong carousel for many folks on our flight."
Cons: "The charges for the checked baggage. They are very steep."
Pros: "Nothing in the service that would warrant any positive discussion"
Cons: "Upon attempting to checkin online, Jetstar indicated that checkin had to be undertaken at the Queenstown airport. No prompt was provided to indicate that baggage registration and payment would have to be handled via the general website, in spite of being denied the ability to checkin online. To our surprise, we faced a $75/bag checkin fee at the airport, being told registration of baggage at the airport would face a premium fee. Unfair or what...?"
Cons: "The flight was late with no explanation as to why. We missed our connection to the second flight. We had to change our car rental plans, and it cost us twice as much. We had to spend 6 extra hours in the Auckland airport."
Pros: "The initial posted economy fair was very attractive and the timing for our route fit well"
Cons: "Minimal bagage allowance for carry-on Big extra price for booked luggage Nothing provided (even water!) without an extra fee during the flight Minimal seat size and legroom"
Pros: "it was a short and very smooth flight. all the flight attendants were excellent."
Cons: "the flight we originally had booked got cancelled while we were in line to check our luggage. luckily we were 3 hours early for the flight and were able to catch a sooner flight."
Pros: "I had a very good experience. When you fly with Jetstar, you need to be aware of a few things: it is a no frills airline. Therefore, (1) you need to eat before you board, bring your own food, or pay for any food / drink on the flight, (2) you have virtually no luggage allowance. Make sure you call them and pay for your luggage BEFORE you go to the airport. The pre-pay prices are very reasonable, but they are dramatically more if you wait to add luggage until arrival at the airport. Overall, the personnel were very friendly, and it was a good flight...just make sure that you are aware of what I just mentioned."
Cons: "Paid $30 upfront for a 15kg checked bag, was told at counter I could carry on, but unable to refund money. At the gate, was told it was over the 7kg carry on max (was 9.2kg) and required to check... for an additional $60. The $30 I paid previously would not be applied. Complete scam. Friend I was traveling with also paid for a 15kg checked bag upfront, but was only charged $21. I was also concerned about checking as I needed to transfer terminals from domestic to international with a tight connection and since the plane was delayed, had even less time to grab bag, catch train and go thru customs. No consistency. No customer service."