We were making a move to Mexico from the U.S., and we were amazed at how pleasant the trip was. We had quite a few pieces of luggage, and everyone was extremely helpful. The crew and staff from both Delta and AeroMexico were great, and made our trip as easy as possible. Thanks to all!
Pros: "Being on time"
Cons: "Nothing you guys did great thankyou so much."
Cons: "The boarding crew wasn’t friendly"
Cons: "Tv wasn't operating correctly"
Cons: "Seats are too small"
Pros: "Nice helpful crew, plane was clean, arrived ahead of schedule"
Cons: "Nothing much"
Cons: "Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags."
Cons: "Food and service. Our flight attendant didn’t seem to want to be there. Sub-par service for first class by a long shot."
Pros: "Smooth flight"
Cons: "No drink/snack service because of shorter flight times."
Pros: "Horrible storms kept us in the air for at least an hour past our scheduled landing time. And yet we experienced virtually no turbulence. The pilots did an excellent job of keeping us updated, kept things as smooth as possible with the bad weather and we had plenty of movies and games to choose"
Cons: "I was charged an extra $100 because my bag was 10lbs overweight. Where is this crazy fee communicated on their website? And why does it have to be so much? I didn't have a way to weigh our bag before we left. I had no idea it was so heavy - ridiculous price."
Pros: "Crew was great, just not very much room."
Cons: "Larger seat room."
Pros: "Crew was very friendly. Food was excellent"
Pros: "The crew was fantastic."
Cons: "Seats, leg space, noise. The seats in coach were too close together and the entertainment system was slow and seemed outdated."
Cons: "more leg room is needed"
Cons: "Seats were a little tight."
Pros: "Efficient and friendly"
Pros: "Not sure why this flight was delayed inbound. But it made the departure late by over 30 minutes."
Pros: "Seats are comfortable and didn’t mind staying with the back upright. Flight attendants veery friendly and boarding was fast and easy."
Cons: "Headrest was too short and there’s no seat back screen. More communication from the cockpit at the end would have been nice. Announcements were very hard to hear over the background plane noise."
Pros: "Quick flight"
Cons: "Flight attendant spoke like a robot. Could not understand her."
Pros: "Flight was safe, smooth & fast."
Cons: "Aiirlines always want to try and chargel extra money for everything. If you purchase tickets back in February and still can't sit with your significant other that's a problem to me."
Pros: "The people was relaxed and the flight attendant was polite and professional.. everything was on time"
Cons: "Nothing at all great service"
Pros: "Roomier than a lot of airplanes."
Cons: "Bumpy ride. Nobody's fault."
Pros: "Flight crew is helpful. We travelled with my 82 year old mother who needed some assistance, especially for our short connection times, and they made sure she and our whole group made it to the connections on time."
Pros: "I liked booking/purchasing my ticket on Kayak on June 3rd."
Cons: "I did not like arriving for my 4:50 PM EST flight at 4:10 PM EST and being told there is no way I can make my flight. The crew at CVG’s Delta desk is incredibly uninspiring and not helpful at all. A lot can be done in 40 minutes and they made little to no effort helping me make my flight or to get me on another flight on 6/13 that would get me home to Colorado Springs the same day."
Pros: "Everyone very friendly and courteous."
Cons: "Snacks are very small quantity and often stale"
Pros: "Boarding was fine. And service was good."
Cons: "TV controls didn’t work. So I couldn’t watch anything for the 4+ hour flight."
Cons: "The attendants at the delta counter in the airport were very rude and told us we were nit elite member when in Lima and Mexico was at the contrary"
Pros: "Staff were friendly and worked hard."
Cons: "Seats were very basic and not as good as the low cost carrier I normally fly out of the UK. Very old and noisy aircraft. Seemed little control over how much hand luggage passengers were bringing onto the aircraft."
Pros: "Friendly crew with modern plane"
Cons: "Why am I paying for first class for just snacks I can buy in an airport shop?"
Cons: "Flight was late by almost 2 hours!!!"
Pros: "Flight was on time, boarded quickly and efficiently. Staff were nice enough but all business."
Pros: "Nice and attentive staff, smooth on and off."
Pros: "I fly non Rev so it's great to fly economy comfort for free"
Cons: "Seats were available so not a bad experience. Sometimes not knowing if I'll make the flight is unnerving. It's worth it however for the flight benefit I book directly through Delta so very curious how and why Kayak is requesting this survey"
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled."
Cons: "Everything was perfect. Nothing negative to report."
Cons: "I have never been to Billings, so I find it rather difficult to review this flight that I have never been on."
Pros: "The crew chief"
Cons: "Water not to top; towel holder broken. 20 minutes for wheel chair to arrive"
Pros: "Service was great"
Cons: "Food wasn't great cookie!"
Pros: "Didn't nickel and dime us about snacks or entertainment. Warned us about turbulence, but it wasn't too bad, thanks to the pilot for doing his best to keep us on an even keel. Did not feel,squished in the "comfort" or Premium Economy seats. In the lowered expectations world of modern air travel, this was relatively OK, which means I recommend it and would fly with them again."
Pros: "Nice smooth, quick flight"
Cons: "I told you my daughter's birthdate, you know her age, don't require me to call you and wait on hold for 30+ minutes for her to not be seated by herself."
Pros: "Flying to Portland was trouble free."
Cons: "No complaints here"
Cons: "i checked my bag and did not have any carry-on. Generally, i feel i should be offered boarding before all the masses who try to carry on bags that are too large and need to be gate-checked....they clog up the ramp and aisles once on the plane (this is a general complaint that is not directed at Delta specifically...applies to all airlines)"
Cons: "Seating is too crowded"
Pros: "Tail winds provided an early arrival. When my flight was rebooked due to a delay on my first booking I was upgraded to Permium booking and drinks were complementary on the flight from Atlanta to Philadelphia."
It was nice to have an on time flight
The flight was very empty and they wouldn’t let us sit in the bulkhead seating. A pilot sat in one row by himself and we had to sit behind him. My friend is 6ft 3 in and it was uncomfortable for him to have his knees crammed in. The flight attendants didn’t care, the pilot didn’t either. This tells me that American Airlines is not concerned about the customer, only their profits! I’m telling everyone I know all over social media! Hope you lose money because of your money hungry policies and lack of consideration for your customers .
Standard flight. Could be better by taking off and/or arriving at scheduled time.
A full flight no problems on flight, surprisingly crowded
Worst airline experience of my life, depending on how the rest of my “customer service” experience goes I may never fly american airlines again.
It was quick, plane was loaded and the service on board was ok
Pros: "Crew was very rude and did not follow actual baggage policies regarding a passenger’s batteries in their bag that fit just fine in the overhead."
Cons: "Crew could maybe re-read policy and use their logic to apply it correctly."
Pros: "Not much"
Cons: "Why no service in first class?"
Pros: "Liked we actually made it."
Cons: "Another delayed American Airlines flight where the temperature in the cabin was as the overall apathy of the employees."
Pros: "Getting from one location to my destination. Making sure to keep us updated on why we would be late to final destination."
Cons: "No Dr Pepper, WiFi wouldn’t work, no entertainment, snacks were okay, crowded."
Pros: "You sold my seat , now I am sleeping in the airport it is no nice"
Cons: "Yes if you keep my seat"
Cons: "Flight from CLT to MCI was delayed 40 minutes, which made me arrive at Kansas City really late"
Cons: "We landed early and had to wait 45 min on the runway."
Cons: "Boarding very slow in Medellin -always- Entertainment only in your phone now!"
Pros: "Seats were very comfortable staff was really professional"
Cons: "No complaints"
Pros: "Crew professional and competent"
Pros: "Clear communication on flight boarding"
Cons: "Attendant could have been more friendly."
Pros: "The Crew was friendly and professional"
Cons: "More entertainment options and food"
Cons: "Due to missed connection, computer booked me on later flight, but in the wrong class (i.e., not first class as ticketed). Very helpful agent at O'Hare was able to remedy this though (didn't get her name. 6/25/19 at help desk near O'Hare gate L4, 7PM)"
Pros: "Courteous crew and staff"
Cons: "Check bags online for all flights"
Pros: "Early arrival and free upgrade!"
Cons: "Very confused as to why I am receiving messages regarding confirming flight and post flight review when I did not purchase this flight. I watched it, did NOT book it. I should not be charged for it."
Pros: "The crew were fine, not their fault for sure."
Cons: "5 hour delay. That about says it all. All due to late flight crew from weather elsewhere, having them being taken offline because of long hours, trying to find new people, having a jetway break. Having to sit on a plane in the terminal for more than an hour with no air and stifling heat, taken off the plane and back on. All for a non-stop flight from Boston to LA. Definitely not fun."
Cons: "Since it left without me."
Pros: "The flight was on time and I was upgraded to First Class!"
Pros: "Departure was on time"
Cons: "Really hard seats, no phone charger outlets, on board WiFi didn’t work"
Pros: "Flight was delayed so much that I would miss my connection so I never went and am on a new flight today on a different airline"
Pros: "Smootm and in early."
Cons: "Not knowing no gratis drinks were served."
Pros: "We took off and arrived on time. That was the only thing they did right."
Cons: "The service was terrible. The stewardess was clearly doing exactly what she needed to in order to not get fired."
Pros: "Largely unremarkable flight out of LIM."
Cons: "B767-300 used for LIM-MIA was exceptionally old with overhead monitors for inflight entertainment. Headphones not given until 20+ minutes into the only movie (the rest of the programming was stupid TV shows/profiles)."
Pros: "Flight attendant, David, was extremely professional and nice."
Pros: "The meal was passable but the space to eat it made it very difficult."
Cons: "I dropped my Kindle and earbuds on the floor and there was so little room I was unable to pick them up! Anything I had on the floor could not be accessed because of the tiny amount of space. I would have to ask the passenger next to me to get up if I wanted to get my things."
Cons: "The fact that one could not book either an aisle or a window without paying significant sums is ridiculous - an additional $74 for a window seat and some were considerably more than that."
Cons: "They put a bunch of crying babies next to me, other than that it was a good experience."
Pros: "Seat was slightly more comfortable than DELTA."
Cons: "Families with infants/young children not allowed to board early. Flight was delayed by almost 3 hours and gate moved FOUR times while waiting for the delayed flight... That's a LOT of moving when you're hauling a cranky 1 year old around the airport long after we were supposed to already be at our destination. Desk attendants were abrupt, not friendly, and diamissive when I came up to ask for a stroller tag."
Pros: "It's not the person at the gate's fault. She tried to be very informative and kind."
Cons: "The flight was scheduled to leave at 630am. It's currently 945am and I'm still in the airport. Now a new maintenance issue was found. Flying is a first world luxury with first world problems."
Pros: "It was fine. Nothing special, nothing wrong. On time."
Cons: "Sits were not comfortable."
Pros: "* on time * courteous staff"
Pros: "Staff was pleasant and efficient. Schedules met my needs."
Cons: "Seats on smaller planes were very tight!!! It's not just your butt in the seat but where do you put your elbows?!?!?!?"
Cons: "Delayed flight, attendants were rude and unhelpful."
Pros: "See above. Worst flight in 60 years of flying.Their systems failed at every point-- changing flights without carrying over seat reservations "Too close to flight time""
Cons: "Attitude of many employees--" tough on you, suck it up. stuff happens". poor communication re flight change, rejection of AA Advantage Mastercard to pay for baggage check and get boarding pass and seat assignment. Rerouted me by 200 yards to TSA checkpoint I could see was 30 yards away. When flight arrived in SFO the arrivals board never showed it and there was no carousel shown for checked baggage. I finally had to go to customer service, where attendant just pointed to my bag on the floor with lots of others from the flight, shrugged, no apology, and chewed her gum a little faster before turning her back."
Pros: "Absolutely nothing"
Cons: "Our flight to Nashville AND our flight back to Dallas were both delayed due to "maintenance". Each time was a delay of a couple of hours causing us to miss both of our original layover flights. As a result, we missed TWO very important business meetings that ended up costing us over $10,000! We were unable to provide paychecks to employees! After spending 2 entire days sitting in the airport waiting, we were offered a "food voucher" for $30, were advised to go pick up our luggage first, but they failed to mention we would be unable to get back through DFW airport security just to eat!! We had to take a taxi back to our hotel for over $100 and they didn't offer help with that or anything else. This airline is the worst!!! Unless there is significant compensation offered, I will do anything and everything to destroy their reputation further. I'm in the marketing industry and am very capable of getting the word out to millions. American Airlines... 9/11...Never Forget."
Cons: "Lots of empty seats but was not available seat choice options when checking in"
Cons: "Boarding, food"
Pros: "The flight was not only on time, but a little early!! The flight crew were fantastic & the plane looked new. Everything went according to plan which rarely happens these days!!!"
Pros: "We arrived safely"
Cons: "The delays the staff was not friendly or helpful"