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Liked the food. Needs improvement: 1) the flat bed was very hard and the set up was not at all passenger friendly 2) the announcement were impossible to understand even in English. 3) the flight information on the monitor was terrible it showed a airplane with no information like altitude, airspeed, heading. You could not zoom in or out to orient the aircraft to where you were in the flight. 4) movies were old and very limited as was the music selection.
Liked the food. Needs improvement: 1) the flat bed was very hard and the set up was not at all passenger friendly 2) the announcement were impossible to understand even in English. 3) the flight information on the monitor was terrible it showed a airplane with no information like altitude, airspeed, heading. You could not zoom in or out to orient the aircraft to where you were in the flight. 4) movies were old and very limited as was the music selection.
This flight was operated by American Airlines. AA was completely unprepared for the crowds at DFW for Spring Break and were ridiculously understaffed. They had only three operating kiosks for self check-in, and ONE agent to handle hundreds (thousands?) of dropped off bags. She also had to do double duty to assist passengers at the kiosks. In comparison, flying on United Airlines at Christmastime was a much smoother experience.
Need new movies, a lots of them are 20-10 years old or older. It us a very long flight we need good entertainment. Please load more new movies!
It was one of the best experiences. The staff were amazing. JAL is my second favorite Asian Carrier I have flown on. Korean Air was my first. Thank you JAL for bringing me home safely and for such an amazing staff and service.
JAL is quite nice in business class. Comfortable, spacious seats. Their entertainment, especially their film selection, isn’t that great though as their are not many new releases like some airlines offer their first and business class customers. . Food is excellent and the option to order on demand is always quite nice, which JAL offers. Flight attendants were very friendly and kind. Overall very good experience with JAL.
Very comfortable unlike my first trip where they switched my flight from JAL to AA which was a disaster!
It was an outstanding flight and service. The only thing is the seat cushion for economy could be a little more comfortable. More cushion.
Comfortable flight since I had the entire row to myself. Food was good too.
I requested a vegetarian meal, and somehow that wasn’t processed from Japan airlines to the new carrier American Airlines when it was on the ticket. Don’t know if that was KAYAK or Japan air or American Airlines. But the crew scrounge together something for me and that was very good. Also I think American has the tiniest seats in the industry. It’s kind of annoying but it got me from .8 point B and now I’m at point B on the final point at LAX. I had to leave the airport and then go back through security to catch my next plane. I’ve never had to do that before. It was very annoying.
I was not given any food boats the times the entire flight. I had to go hungry for 10 hours the first flight and 12 hours the second one. They said they did not receive my special request for a vegetarian meal and they were very rude about it. I’m vegetarian because of religious reasons. I will never fly Japanese airlines ever again. And I really hope you are able to give me some compensation for this issue that was cars to me since you were also a Party to this whole transaction.
public website still broken for years randomly blocking browsers with privacy options active after loading a page maybe once. check-in on laptop was almost impossible but eventually randomly worked. had to print pass at airport since couldn't get back in to load digital pass on mobile firefox or chrome. red eye flight so smooth onboarding, plenty of room to spread out, easy offboarding. onboard wifi instructions mention vpn can cause problems connecting but fails to also mention private dns. no printed or built in menu list, seems weird to require personal device to point at qr code link for menu which does not even allow direct ordering. people with health condition risk related dietary restrictions trying to avoid for example cholesterol and sugar are left guessing what they can order either way without nutritional info highlights (cranberry juice was minute maid cocktail with as much suger as typical can of soda). tap to pay wasn't working and always seems sketchy to manually enter card info. good movie variety, so limited tv was okay.
Crew was not helpful. Other passengers in first class were over served blatantly over intoxicated.
Boarding super slow with people allowed to linger in aisles
There were choices for the snacks. Good choices and tasty lunch and breakfast as well.
First time travel in economy and the worst experience I ever had ! Shame on paying 600 dollars to be in a tuna can ! Service was terrible no even water no even class no even matters your flight attendants were lazy and sloppy very bad experience! After all these years traveling in first and once I try this cause I need to go to a destination for an emergency wow shame on you !
Everything was smooth and easy to fly. No complains and a lot of thanks!
More space in the cabin. The guy in front of me leaned his seat back and I felt he was sitting in my lap.
We checked one bag. That was fast and the agent was fast and super nice. At the gate, boarding was fast and efficient. Flight was uneventful which was great because it was early in the morning and most folks were sleeping. Landing was great. Delta does a really good job of making the flying experience better all around considering you are sitting in such a small space on a plane for several hours. Flight from ALT to Panama City was short and uneventful as well. No entertainment but no need since it was such a short flight.
Crew was wonderful, very professional and pleasant. On time performance. Excellent flights,smooth. Thank you!
The announcements about boarding were unclear and har.d to understand I almost missed the flight even though I wa in the boarding area. .
Everything was very good. Boarding and takeoff were on time and organized. Had a good flight
Other than the two hour delay, it was fine. Of course they were very professional and kept us informed throughout the whole delay..
Good. The wife was not working but then it got resolved.
Good boarding. Crew started quick with drinks and food. They came around several times for trash which I really liked. Other than turbulence due to storms in the area, flight was great.
Seats are way too snug for my hip to knee ratio and the recline on the seat in front of me made my experience worst. My legs had no room at all. Not a plane for people 6 ft or over unless you fly first class.
Poor. 3 hours on the tarmac waiting for maintenance. We’re told numerous times it will be 10 minutes. Once going tv was blurry. Seat cramped. Not good at all. Missed an important meeting as a result.
Check in and boarding were very easy. Quite good food and a complimentary glass of wine with dinner. The acoustics on the TV difficult at times, and the options extensive though not very updated.
Flight was not comfortable and crew was rude and not wanted to help, i would never choose united if there is alternate options . not cooperative with baby
Wasn’t very crowded. Seamless processes. No issues traveling with two little kids.
Staff were engaging but more concerned about their interaction with each other than with the passengers. Aircraft was very old and this was highly evident in the disrepair of the seats (pictures were taken). Video screens were small and difficult to use.
Absolutely filthy flight and not equipped for a trans US
Overall okay. Ipgrades ate worthless anymore. Wish I’d not been so loyal To them for so many years. Platinum many years. Gold for life. Usually 20th-30th on upgrade list.
The male steward shoved me hard when i sleeping on the isle, woke me up the only way incan descripe it was Violently. I wanted to cause a scene but was able to putnmy anger innch check, i want complain to AA
Good over all but my flight from. Miami to Barbados the airplane was very dirty like I have never seen before. It looked like that plane hasn’t been cleaned in a long time and I fly about one time a month.
Overall a fiasco. My first flight was delayed so late that I would have missed my connection. I had to cancel the flight and reschedule for the next morning. I took over half an hour to retrieve my luggage. I already paid $30 for checked in luggage for the flight I didn't take. When I checked in for my new flight on app I paid another $30. I went to the kiosk for my luggage tags and was charged $40. (My baggage didn't make it on the connecting flight but was delivered at 10:00 that night.) Later that day I requested a refund of the baggage fees. I received an email stating my refund was complete in the amount of $234.62. I didn't realize that meant my return flight was canceled until I tried to check in at the counter. They had refunded the wrong thing. It costed me $381.10 to book a new flight home. At least my baggage made it home with me.
First of all , lucky I caught our flight changes and we actually flew into chicago then Fort Myers
Everything was very good EXCEPT the food, on a five and a half hour trip. They only gave to us was snacks in first class. They didn't give us pillows or blankets.
Flight was delayed due to crew not being there, besides that it was a normal flight.
Flight was delayed over an hour due to flight crew issues, making difficult flight connection
Very disappointed with the crew and the lack of attention given to the passengers. On a 5 hour flight they never offered a snack. One time offered a beverage and didn’t pick up the used cups until the flight was on final approach. The two flight attendants in our section mentioned that they were best friends and compared their pre flight shoes. When paying for first/business class there is a level of service that should be expected. These two spent the majority of the flight in their seats playing on their phones and laughing with each other. Very frustrating!!!
There was no wifi, there was no usb charger on the planes Frontier lowered the weight limit on suitcases from 50 to 40 pounds Frontier now charges for a seat...really? If i don't pay for a basic seat, do i stand the whole flight? Frontier now charges for the carry on, just like for the checked suitcase The bundle pricing is way over priced.
Bought seats on the flight and they were supposed to be 2 and a jumpseat. Plane clearly changed and it was a regular 3 seat row. Asked for a refund and was denied. If I wanted to sit next to someone else I wouldn't have bought the seats..
Flying frontier reminded me of flying with my family in the 80’s in all of the worst ways possible. From poor customer service to little to no technology. The plane was dirty old and also stuck in the 80’s. From their seatbelts to not having anywhere to charge our phones the seats and the equipment I wasn’t sure if I was being punked or thrown back in time. Needless to say I don’t see myself flying frontier ever again.
Poor communication. Plane was available, but crew to fly. It was not so flight was delayed. Our flight was overbooked, so carry-on. Baggage was denied without proper notification before hand. Cost of bags to be checked is outrageous.
Everything was on time and smoothly run. All employees appeared happy and enjoying their job. The delay in take-off was unrelated to anything in Frontier’s control. I wish there were a caffeine-fee, sugar free soda drink option besides water. There are multiple zero sugar caffeine free options.
Everything was on time and smoothly run. All employees appeared happy and enjoying their job. The delay in take-off was unrelated to anything in Frontier’s control.
I like that the flight was not overcrowded, and I felt had space to spread out a little more. The flight was smooth for the most part no major turbulence. The crew was pretty good accommodating and professional.. the fellow passengers were cool as well… all good! Snacks always makes things better, but of course there were no snacks.
Be prepared for crowds and chaos upon arrival at the Orlando airport
Frontier is a mess. Kept changing flights and times on me. Ridiculous. Charged us twice for annual Discout Den membership.
Frontier system that tracts what you’ve paid for is horrible. I brought bags, tried to upgrade the weight of bag. Did it via the text service on their site. Got to the airport and they had no idea what was going on. Ended up paying way more than I was supposed to