We were making a move to Mexico from the U.S., and we were amazed at how pleasant the trip was. We had quite a few pieces of luggage, and everyone was extremely helpful. The crew and staff from both Delta and AeroMexico were great, and made our trip as easy as possible. Thanks to all!
Pros: "Being on time"
Cons: "Nothing you guys did great thankyou so much."
Cons: "The boarding crew wasn’t friendly"
Cons: "Tv wasn't operating correctly"
Cons: "Seats are too small"
Pros: "The flight itself was excellent. Friendly, helpful, kind — great attendants and crew."
Cons: "The flight was delayed 4 hours. We never found out why exactly. That was a little tough but staff was great"
Pros: "Nice helpful crew, plane was clean, arrived ahead of schedule"
Cons: "Nothing much"
Pros: "Fast boarding, quick flight, friendly attendants."
Cons: "Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags."
Cons: "Freezing flight! So cold. From Atlanta to Pensacola in June, one should not freeze."
Pros: "Smooth flight"
Cons: "No drink/snack service because of shorter flight times."
Pros: "Horrible storms kept us in the air for at least an hour past our scheduled landing time. And yet we experienced virtually no turbulence. The pilots did an excellent job of keeping us updated, kept things as smooth as possible with the bad weather and we had plenty of movies and games to choose"
Cons: "I was charged an extra $100 because my bag was 10lbs overweight. Where is this crazy fee communicated on their website? And why does it have to be so much? I didn't have a way to weigh our bag before we left. I had no idea it was so heavy - ridiculous price."
Pros: "Crew was great, just not very much room."
Cons: "Larger seat room."
Pros: "Crew was very friendly. Food was excellent"
Pros: "The crew was fantastic."
Cons: "Seats, leg space, noise. The seats in coach were too close together and the entertainment system was slow and seemed outdated."
Cons: "more leg room is needed"
Pros: "The crew was excellent"
Cons: "We had mechanical problems and had to come back to Atlanta, get off our plane and get on another one"
Cons: "Seats were a little tight."
Pros: "Efficient and friendly"
Pros: "Not sure why this flight was delayed inbound. But it made the departure late by over 30 minutes."
Pros: "Seats are comfortable and didn’t mind staying with the back upright. Flight attendants veery friendly and boarding was fast and easy."
Cons: "Headrest was too short and there’s no seat back screen. More communication from the cockpit at the end would have been nice. Announcements were very hard to hear over the background plane noise."
Pros: "Quick flight"
Cons: "Flight attendant spoke like a robot. Could not understand her."
Pros: "Flight was safe, smooth & fast."
Cons: "Aiirlines always want to try and chargel extra money for everything. If you purchase tickets back in February and still can't sit with your significant other that's a problem to me."
Pros: "The people was relaxed and the flight attendant was polite and professional.. everything was on time"
Cons: "Nothing at all great service"
Pros: "Roomier than a lot of airplanes."
Cons: "Bumpy ride. Nobody's fault."
Pros: "Flight crew is helpful. We travelled with my 82 year old mother who needed some assistance, especially for our short connection times, and they made sure she and our whole group made it to the connections on time."
Pros: "The fact I arrived safely"
Cons: "Delayed 40 min then boarded the plane without pilots. Waited another 30 mins for pilots and by the time they got there and settled weather delayed. Sat on plane for another 30 mins then were finally let off the plane. Quiet announcements for reboard most passengers late. Then waited in line for take off for another 25 min. Whole thing was poorly executed. Would expect better from a large airline"
Pros: "I liked booking/purchasing my ticket on Kayak on June 3rd."
Cons: "I did not like arriving for my 4:50 PM EST flight at 4:10 PM EST and being told there is no way I can make my flight. The crew at CVG’s Delta desk is incredibly uninspiring and not helpful at all. A lot can be done in 40 minutes and they made little to no effort helping me make my flight or to get me on another flight on 6/13 that would get me home to Colorado Springs the same day."
Pros: "Boarding was fine. And service was good."
Cons: "TV controls didn’t work. So I couldn’t watch anything for the 4+ hour flight."
Cons: "The attendants at the delta counter in the airport were very rude and told us we were nit elite member when in Lima and Mexico was at the contrary"
Pros: "Friendly crew with modern plane"
Cons: "Why am I paying for first class for just snacks I can buy in an airport shop?"
Cons: "Flight was late by almost 2 hours!!!"
Pros: "Flight was on time, boarded quickly and efficiently. Staff were nice enough but all business."
Pros: "Nice and attentive staff, smooth on and off."
Pros: "I fly non Rev so it's great to fly economy comfort for free"
Cons: "Seats were available so not a bad experience. Sometimes not knowing if I'll make the flight is unnerving. It's worth it however for the flight benefit I book directly through Delta so very curious how and why Kayak is requesting this survey"
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled."
Cons: "Everything was perfect. Nothing negative to report."
Cons: "I have never been to Billings, so I find it rather difficult to review this flight that I have never been on."
Pros: "Service was great"
Cons: "Food wasn't great cookie!"
Pros: "Didn't nickel and dime us about snacks or entertainment. Warned us about turbulence, but it wasn't too bad, thanks to the pilot for doing his best to keep us on an even keel. Did not feel,squished in the "comfort" or Premium Economy seats. In the lowered expectations world of modern air travel, this was relatively OK, which means I recommend it and would fly with them again."
Cons: "I told you my daughter's birthdate, you know her age, don't require me to call you and wait on hold for 30+ minutes for her to not be seated by herself."
Pros: "Flying to Portland was trouble free."
Cons: "No complaints here"
Cons: "Old aircraft"
Cons: "i checked my bag and did not have any carry-on. Generally, i feel i should be offered boarding before all the masses who try to carry on bags that are too large and need to be gate-checked....they clog up the ramp and aisles once on the plane (this is a general complaint that is not directed at Delta specifically...applies to all airlines)"
Pros: "The crew was quite pleasant."
Cons: "The boarding process is very confusing. There are so many different boarding priorities and programs, it is difficult to know where you are in the boarding process. Even if you have a ticket labeled as Group 1, you may still be one of the last boarded because of all the different programs that have priority over you. Would be better to limit the advance boarding to people who need extra help and a single program. This leads to the question, why are there so many different programs? Wouldn't it be easier to have a single loyalty program? If you don't qualify for advance boarding because you did not purchase a first class seat, or you haven't reached the advance boarding requirements, you don't qualify. Let's start thinking about the customer again, and less on the profit margin. How would one of your executives feel if they had a boarding Group 2 and 85% of the plane was already boarded by the time your group was called, thereby limiting the space for your correct size carry-on? One more thing that would be beneficial, enforce the size limit for carry-on luggage. I have been to airports that limit the size with a box on the x-ray machine so you can not even get an oversized piece of luggage through security. Just one idea for the industry."
Cons: "Seating is too crowded"
I have not met a person yet who has been able to figure out the American Airlines app for entertainment.
Worst airline experience of my life, depending on how the rest of my “customer service” experience goes I may never fly american airlines again.
Pros: "Not much"
Cons: "Why no service in first class?"
Pros: "Liked we actually made it."
Cons: "Another delayed American Airlines flight where the temperature in the cabin was as the overall apathy of the employees."
Cons: "never made it to this flight."
Pros: "You sold my seat , now I am sleeping in the airport it is no nice"
Cons: "Yes if you keep my seat"
Cons: "We landed early and had to wait 45 min on the runway."
Pros: "Crew professional and competent"
Pros: "Clear communication on flight boarding"
Cons: "Attendant could have been more friendly."
Pros: "On time flight, efficient, friendly crew. Clean plane."
Cons: "I was told that 30 minutes is plenty of time to make a connection at DCA. However in order to make a connection there you need to take a bus across the tarmac. The bus sat on the tarmac loading up with way too many people for 10+ min… Almost missed our connection"
Cons: "Due to missed connection, computer booked me on later flight, but in the wrong class (i.e., not first class as ticketed). Very helpful agent at O'Hare was able to remedy this though (didn't get her name. 6/25/19 at help desk near O'Hare gate L4, 7PM)"
Pros: "Courteous crew and staff"
Cons: "Check bags online for all flights"
Pros: "Short flight. Connection was gate next door."
Cons: "Seating was for waif midgets."
Cons: "Very confused as to why I am receiving messages regarding confirming flight and post flight review when I did not purchase this flight. I watched it, did NOT book it. I should not be charged for it."
Cons: "I was apparently "flagged" by British Airways for extra security checks. As I understood it in London, I was randomly selected for this security check. This then apparently meant that I was to be flagged for all subsequent flights. This meant that in Chicago, after going through two other security checks that day (Zurich and London) and completing customs, I had to engage in a full Homeland security check. This involved removing protective covers from my laptop and phone that were hard to get off (not meant to be taken off regularly) and a full body search that I did not have to do in London. After many hours of traveling, this was very a frustrating experience."
Pros: "Departure was on time"
Cons: "Really hard seats, no phone charger outlets, on board WiFi didn’t work"
Pros: "Flight was delayed so much that I would miss my connection so I never went and am on a new flight today on a different airline"
Pros: "On time departure, early arrival. Comfortable journey. Our pilot was a woman! Go girl power!"
Cons: "The WiFi did not work. You couldn’t download the American Airlines app. The crew forgot to give me my complimentary drink. After attempting for 10 minutes, Gave up."
Pros: "Smootm and in early."
Cons: "Not knowing no gratis drinks were served."
Pros: "We took off and arrived on time. That was the only thing they did right."
Cons: "The service was terrible. The stewardess was clearly doing exactly what she needed to in order to not get fired."
Pros: "Staff was fantastic"
Cons: "Sat on runway for 30 minutes before the announcement was made that the First Officer had called out. Deplaned. Then once we reboarded an 1.5 hours later, we sat on the runway for over 2 hours waiting to be deiced, then waiting to take off with absolutely NO TRANSPARENCY from the crew or the pilot. We were updated ONCE every HOUR. I missed a day of my vacation because a crew member didn't arrive on time. UNACCEPTABLE."
Pros: "Flight attendant, David, was extremely professional and nice."
Pros: "On time departure and arrival. No suprises. Predictable"
Pros: "Good flight overall"
Cons: "The experience at DFW was terrible- long lines to get out of baggage claim because of too few agents to process 1000 people waiting. Also long lines for TSA screening to get to gate."
Cons: "They put a bunch of crying babies next to me, other than that it was a good experience."
Cons: "Delayed over two hrs due to mech. Known long befire scheduled departure according to pilot. Did not know why alt plane was not provided sooner! Not best airline as claimed!"
Cons: "Had to wait for pilot coming from Mexico flight for 20 mins after everyone boarded"
Cons: "No entertainment no wifi"
Pros: "It's not the person at the gate's fault. She tried to be very informative and kind."
Cons: "The flight was scheduled to leave at 630am. It's currently 945am and I'm still in the airport. Now a new maintenance issue was found. Flying is a first world luxury with first world problems."
Pros: "It was fine. Nothing special, nothing wrong. On time."
Pros: "Leaving the plane was my favorite part. Entertainment was one of the best (American run flight and plane)."
Cons: "Seats were very cramped and did not recline enough to get comfortable. Temperature of the cabin was hot then cold. No sleep again. But the cabin crew looked refreshed in the morning. Guess they had better seats. It should be a law that all airline employees from the CEO on down should only be able to fly in coach. Maybe then the seats will get better."
Pros: "Very old American Airplane. Lost luggage (finally retrieved). Attendants were great."
Cons: "Monitors didn't work from our seats. small area in seating."
Pros: "* on time * courteous staff"
Pros: "Staff was pleasant and efficient. Schedules met my needs."
Cons: "Seats on smaller planes were very tight!!! It's not just your butt in the seat but where do you put your elbows?!?!?!?"
Cons: "Being led to pay to select seats on flight that was only 50% full"
Pros: "Eventually we got to hartford"
Cons: "Delayed leaving ATL, sat on the Tarmac for 30 mins. Leaving CLT was delayed 1.5 hrs for mechanical issue because it problem occurred during a shift change. Also was never given the opportunity to choose a seat assignment on CLT-BDL so I ended up in the very last middle seat."
Cons: "Did not get to finish the movie I was watching on my first flight and movies were not offered on this flight."
Pros: "The single flight attendant was very friendly and down to earth, and was keen to share her experience with us."
Cons: "De Havilland Dash-8's can be a bit noisy, and they seem to be the only planes they fly into Hilton Head. However, that isn't to say you're unable to get sleep on them, because my partner and I both slept the entire flight- the vibrations are only slightly disconcerting. Departure was about 15 minutes late out of Charlotte."
Pros: "The flight was not only on time, but a little early!! The flight crew were fantastic & the plane looked new. Everything went according to plan which rarely happens these days!!!"
Pros: "Wasn't over booked"
Cons: "No entertainment no offer to up grade"
Cons: "When I noticed on the itinerary that the layover only gave me 35 minutes I knew it would be a problem. I missed my flight and never got to Pensacola . AA staff were not very Empathetic. It seems to happen often. I'm in a hotel and praying that my flight leaves today."
Cons: "Delays. Always with the delays. An hour to take off and 30 minutes to land? I changed my flight because my father is dying of cancer, you charge me 200 extra for this? These planes shouldn't be allowed to fly. There's efficiency and there's just plain uncomfortable. Too tight. Small seats."
Pros: "Only one word can be used to describe my experiences with American Airlines: seamless. From beginning to end, my trip with American Airlines was a relaxing experience."
Pros: "Easy to get bags checked and get my boarding pass. Online check-in was helpful, and the electronic boarding pass is convenient."
Cons: "Every source told me my bags were coming on belt E, but they somehow ended up on C."
I like the fact y’all get me to my destination on time.
awful service. not of kayak but of allegiant
Late, dirty and uncomfortable.
Cons: "Crew unfriendly. Flight attendants and pilots never acknowledged us or said hello or thank you."
Pros: "It was good quality for the price."
Pros: "There was nothing outstanding really"
Cons: "It’s a low cost airline, so expectations are very low. Plane was very dirty because it just keeps on hopping back and forth without any cleaning service it seems"
Pros: "Slight weather delay, no problem. We were assigned to seats with additional leg room that we didn't pay for, that was a nice & unexpected upgrade."
Cons: "I was a bit annoyed that my TSA Precheck was not included on my return ticket although I purchased the RT tickets through my Allegiant account that has all of that on my profile information. Feel like this should automatically have been added when tickets were purchased."
Pros: "The crew was very nice."
Cons: "The AC was broken - only the front half of the plane was getting it. The back half was very hot."
Pros: "On time"
Cons: "Crew unfriendly, sometimes rude"
Pros: "We finally got to our destination"
Cons: "Uhh not boarding and then the pilot coming on and saying "whoops we have to deplane since the weather is bad." Really? Why not just delay boarding instead of putting everyone through that. Terrible experience"
Cons: "Very dissatisfied with boarding and told we had to pay for our luggage but noone else did .I had prepaid for 1 incase I brought big luggage but I brought carry ones. So I was charged 100..but everyone else's was larger"
Pros: "Pilot was friendly"
Cons: "A little confusion about departure gate"
Pros: "The crew was courteous and helpful; plane was clean; flight was on time; no problems"
Pros: "Our trip to Knoxville was great- no complaints. A/c cool— flight on time."
Cons: "Trip back to FLL air was not working well. Plane dirty as well."
Pros: "Friendly pilot."
Cons: "My reading light kept flashing off and on. So I couldn't read my book."
Cons: "I bought a flight that I had to end up cancelling - when I called to cancel - within the 24 hour period, they would not let me cancel despite text on my confirmation saying that there would be a free cancellation within the 24 hours. Extremely annoyed that there was a blatant miscommunication. I did not end up going on the flight but was unable to get a refund which seems ridiculous given that there was text on the website explicitly saying this was their policy."
Pros: "Great crew fast service and flight smooth !"
Cons: "I’m tall and have some back issues I found the seats very close and not too comfortable ! I tried to get A seat by the emergency exit but wasn’t early enough on my pick !"
Cons: "Flight was delayed 6 hours."
Pros: "Getting off the bus!"
Cons: "2.00 for water! Overpriced everything! Crew was not nice. Kindness goes a long way. Not for this crew impatient and just rude to other passengers. We pay good money to ride on the horror bus!"
Cons: "Long wait due to plane speaker malfunction. Offered free drink pours on flight once we finally took off but it was a very small “2 sip” pour."
Cons: "7.5HR DELAY. LOST A DAY. ARRIVING AT 3AM VS 6:30PM TECH ISSUES NOT ALLOWING CHECKIN ONLINE POORLY TRAINED STAFF AND SUPERIORS AT CHECKIN ONE HR ON TARMAC AS PER HEADCOUNT ISSUE WHEREBY, TWICE ASKED ON PLANE WHO I WAS. EMBARASSING. RUINED MY VACA WITH MY HUSBAND SANS KIDS:-(((((("
Pros: "Standard no frills airline"
Cons: "No room for overhead bags near my seat. I paid $25 to sit up front and $35 for a carry on. I paid extra with the goal of deplaining first. Crew refused to allow me to stow the bags in the front bin, had to place it 10 rows back. If I didn’t run to my gags as soon as Wen landed would have been the last to deplane. If allegiant is going to charge so much for carry on, they need to find a way so front passengers are not squeezed out like this."
Cons: "The flight was delayed 9 hrs. We were going to NYC for 2 days. We missed an entire day--- cut our trip in half."
Pros: "Flight crew were very polite and we received free soda. Free booze however would have been more appropriate after spending my entire New Year’s Day in an airport."
Cons: "Reviewed 9 hours because a crew member didn’t show. Was originally told 6 hours delay only 20 minutes before the flight was due to leave. Received two $8 meal vouchers and rude and slow service from the entire ground crew."
Pros: "Great airfare, great staff, etc. Cant help that the passengers are idiots ! Love this place."
Pros: "Actual flight good and crew very accommodating"
Cons: "Seats poor. Waited 40 mins before the luggage entered the belt for pickup. Held us up for transportation to rent lot."
Pros: "terminal small and easy to navigate"
Cons: "flight was late because of a "valve issue" in terminal, then on the plane pilot tells us its a computer issue and just needed to "reboot" plane computer because it's a computer with wings. Not sure if either of those reasons were true."
Cons: "parking my car 2 weeks in Asheville Long term was $96. I should have gone to Charlotte, parked at my friend's house and paid AA the same rate for a nicer seat and cabin leg room. a la carte pricing ran my bill up even with NO checked luggage. Asheville doesn't have a shuttle service for the long-term parking."
Pros: "Great assistance with a wheelchair to board, and gate crew in CVG is super friendly and helpful."
Cons: "After landing, we spent a hour sitting in the plane, waiting for a gate. After the entire plane had deboarded, it took another 15 minutes for them to bring my husband's wheelchair up from the gate checked storage."
Cons: "I attempted to check in online and was unable to do so. Bad app."
Pros: "New plane!"
Cons: "Boarded too early!"
Cons: "Allegiant needs to put more than just school bus seats in their aircraft."
Pros: "- Good price, even with carry-on and larger seat. - Comfortable seats, despite no incline - better than major airlines."
Cons: "- No food or drinks. - No entertainment. Both are acceptable given the price. - Misinformation regarding flight delay, I was sent notifications and app updated to be 1 hour late. However on arrival, boarding time was as usual."
Pros: "Great flight!"
Cons: "Price, service"
Pros: "They offered a direct flight from Cincinnati to Austin. The price was good, even though they charge for carry on."
Cons: "They land at the Austin airport, kind of. Once we landed they took us to a Remote terminal which required waiting for a bus to fill up and then take you back to the actual airport. There was no quick way for the bus to return and it has to drive for 15 to 20 minutes to get to the main airport. I took 1 complete hour from when I landed to when I got in my car in lot D."
Pros: "Great service and very clean plane. Staff did everything to accommodate everyone's needs."
Cons: "There was a lot more turnulance than expected which could have made for our shaky landing but the pilot did a great job regardless."
Pros: "Everything was great during the flight but..."
Cons: "We were delayed over 7 hours, with only a $50 dollar future airline credit and an $8 meal voucher. That's not nearly enough for that kind of headache. It was 2 am before we arrived at our hotel."
Pros: "Good for Domestic travels"
Pros: "That fact that they did not suply even one free bottle or cup of water is awful. I was very thirsty but did not get a drink because they chaged $2.00 for one bottle of water, and the is just plain wrong."
Cons: "I didn't like how the air was turned off before we were allowed to leave the plane. It made it difficult to breathe with my asthma."
Pros: "Easy boarding, smooth flight, quick cart service, fast flying"
Cons: "Seats are so small I was window seat with two men who were jammed up so uncomfortably in their seats I felt bad. I was cramped cause they had no choice but to spill over in my seat. I understand safety is important but unless the plane is in middle of taking off or landing, or horrible turbulence anyone should be able to use the bathroom. We had landed and were just sitting and waiting on a gate to open. My fellow travler happened to be on her period n was told No she could not use the bathroom. After the 3rd time of her being sent back I got up with her and a tampon in hand n told the staff they had no choice she was using that bathroom. Of course they had to phone the captain and ask for permission which he ok it, but seriously , what are we supposed to do just sit in our blood. That was not cool."
Pros: "Very smooth ride and attentive friendly staff"
Cons: "Snacks were over charged."
Cons: "Arrival in Ft Lauderdale... Bags took an hour to get to carrousel. Never were posted on the information. Flight were, as expected, uncomfortable."
Pros: "Great price ."
Cons: "Landing in Austin and having to walk down a wet slippery ramp and then across the tarmac in a thunderstorm ... got VERY wet . How about a cover ?"
Pros: "Flight attendants were very kind."
Pros: "The price and the fact that our flight left late but still arrived almost on time."
Cons: "The gate agent wouldn't switch our seats so we could sit beside each other. We've done this multiple times if we find ourselves not out beside each other and it's never been a problem before. He claimed he had to charge us to do this. We have never been charged before. We fly Allegiant often. The on-board flight crew were so not friendly at all. Typically Allegiant flight attendants aren't as happy as Southwest but they're at least cordial. This crew we're just unhappy, snippy, a little unprofessional (saying huh or what instead of excuse me. Pointing people to things instead of getting it for them or walking them to it) and at one point one stewardess was just rude to a passenger."
Pros: "Quick flight."
Cons: "You have to pay extra for everything."
Cons: "Seats were made of stone."
Cons: "The flight was delayed 8 hours"
Like all airlines need to get modern ergonomic seating instead of the terrible old seat style
The flight attendant, Angel lives up to her name- what an angel! I love her! She was so helpful and attentive and patient. My daughter spilled some juice on her shorts and not only did Angel help me clean up my daughter, she did not hesitate to pick up my daughter’s dirty shorts and neatly packaged it away for me! She went above and beyond her future to provide THE BEST customer service and flight I’ve had in over 20+ years of flying. Thank you, Angel, please continue to excel at exceptional customer service professional!
Cons: "The flight was an hour and a half late getting to Cincinnati due to weather in Houston. We did make up some time in the air, however, when we got to Newark, we waited over 20 minutes to be towed to the gate! This level of service is simply unacceptable."
Pros: "Everyone was friendly and cooperative from ticket counter to flight attendants"
Cons: "Nothing at this time"
Pros: "The crews did a great job!"
Cons: "Departures on both legs of the flight was delayed. First one 45 minutes and second one 20 minutes. The seat on the first flight was not the best and doesn’t seem to have a tall enough back section for taller people to rest their head."
Pros: "Quick flight"
Cons: "Hard seats"
Pros: "Alyessa went over & above to make us feel welcome & appreciated"
Cons: "Limited snacks"
Pros: "staff was fine"
Cons: "Loaded us on the plane and kept us on the small cramped plane for 90 minutes before leaving. Just stuck sitting there"
Pros: "We missed our connecting flight any had to spend the night in Washington at our expense."
Pros: "They put us in First Class which was a wonderful treat"
Cons: "The pretzels were awful"
Pros: "Nothing. It was extremely stressful dealing with the cancellation."
Pros: "Politeness of the crew, not cramped"
Pros: "That the flight was a bit shorter than it was suppose to be."
Cons: "A bit uncomfortable, but no more than any other flight"
Pros: "Exit row seat. 18A"
Cons: "No tv, not loving the waffle cookie."
Pros: "Easy check in and boarding. Nice airports"
Cons: "small.seats. poor snacks"
Pros: "On time"
Cons: "Layover in Newark was too long and Newark is not a good airport for layover"
Cons: "The Wi-Fi didn't work when I tried it on my computer."
Cons: "This flight seems to be frequently delayed waiting on the inbound aircraft from SFO to CVG"
Cons: "While boarding the plane, another passenger was sitting in our seat. When I asked to see her ticket she explained she didn't have a ticket and didn't need one? I'm a flight attendant!!! Very rudely. The attitude in some of the flight attendants is wrong !!! You work in customer service help find solutions don't create problems."
Pros: "Very comfortable and enjoyable good vibe not to loud"
Cons: "There wasn't anything I didn't like it was my first flight ever and it was good"
Pros: "All was good. Crew was nice to everyone."
Cons: "Two large people had carry on bags that did fit in the overhead. They kept trying different areas and delaying boarding for other passagers."
Pros: "Your crew was sympathetic to the dry air and happily provided extra water when I asked"
Cons: "Fellow next to me was having a hard time with the credit card use for direct tv."
Pros: "kept us advised on why we were delayed. somethings are out of your control abbr I understand that"
Cons: "one of the crew members was not so friendly."
Pros: "Efficient, smooth boarding, on-time push and take off, good skill on a crosswind landing."
Cons: "Being packed into a CRJ-700 with 50 of my closest friends I never knew. Snacks are ok but nothing exciting. No elbow room (I'm not obese)"
Pros: "Short direct flight"
Pros: "My flights were on time and I didn't die."
Cons: "United Airlines doesn't have power outlets in their economy seats."
Pros: "Nice aircraft"
Cons: "Late out of ORD"
Pros: "The email updates on flight gates."
Pros: "Comfortable and on time other than rain delays"
Cons: "Missed connecting flight and had difficulty getting help to reschedule b missed flight due to retouting to Austin"
Pros: "Same as Co's to Houston"
Pros: "Great friendly crew, you can tell they love their jobs"
Cons: "Liked everything"
Cons: "Flight was delayed 2 1/2 hours, transferred carriers and still don't have my bag"
Cons: "The flight was delayed so that I would miss my connecting flight so they change me to a different flight which was been cancelled and I had to get a different flight to Detroit where I landed as far from my departing gate as you could possibly make it with 20 minutes to get there"
Pros: "We finally got to Chicago.... In one piece!"
Cons: "The delay, the plane changed so the seat assignments changed but we were not given new boarding passes, A MESS!"
Pros: "on time, clean plane, efficient crew."
Pros: "The smooth ride"
Cons: "Could not cross my legs Not enough room for food and diabetes kit Flight information would not load"
Pros: "Left on time,luggage not missed and good landing"
Pros: "The crew was wonderful"
Cons: "Like any flight, the lack of choice in included snacks."
Cons: "The snack food was the worst I've ever had on any flight. It was some kind of Asian-style snack and I almost gagged. Never had a snack on a plane I couldn't eat until now."
Cons: "Flight delayed so booked on another flight. Get to layover and was told that United tried but couldn't book the second leg of the flight after all. Before we left our original destination, they assured us all the arrangements had been made. Lying to customers doesn't look good for businesses."
Pros: "On time departure of flight"
Cons: "Seats seem to be getting smaller. Flight attendants movement is greatly reduced. It seemed that his behind every time I looked up. Not good!"
Pros: "Price and comfortable new plane"
Cons: "Male stewardess was very unpleasant/unprofessional No food or snack or water offered to my son or I"
Pros: "The flight was fine nothing to rave about or complain about."
Cons: "The cargo door did jam on the return flight so we had to wait at least 30 minutes to get our bags. Not sure if someone didn't do what they were supposed to do when securing luggage. It took maintenance some time and several calls before they came to assist."
Pros: "There is absolutely nothing that I liked about this experience!"
Cons: "They had to reroute my flight four times! Then when they finally gave me a final flight I didn't get the premier seating that I paid for! Even if it's the only flight available the next time I fly I will not book with United!"
Pros: "Nothing. Very unhappy"
Cons: "Delay but weather not the airline"
Pros: "The price"
Cons: "There was nothing on the plane but seats"
Pros: "The only thing I liked was that Frontier didn't wait until the last minute to tell us the flight was delayed (twice)"
Cons: "Everything else. There was no food. The seats did not recline (confirmed by flight attendant), no entertainment, baggage claim took over 45 minutes. The tickets were not that cheap, especially after being nickel-and-dimed for every little thing. But for zero amenities I would hope they would at leas"
Cons: "Flight attendants continued to over serve drunk passengers in row 17 18 and 19. Two large parties came into the plane hammered. One spilled a drink on me while his buddies from across the aisle hit me in the eye with an empty liquor bottle screwing around. Another member of their party got up to go to the bathroom while we were landing. Flight attendants did nothing to accommodate me or the other 100 people pissed st the clowns. Last time I fly frontier most likely. I’ll be calling corporate shortly. Like to know why they continued to over serve them?"
Cons: "No snacks , no even water in an almost 4 hr flight . The flight tenders can be a little rude . Really uncomfortable travel . I won’t use Frontier anymore , first time I flight with Frontier, thanks for the experience, never again . They should make an effort for a better customer service"
Pros: "On time and easy. Straight flight"
Pros: "Direct floght for the route with really no competition for the same airports and similar times. Checkin staff was courteous, embarking was swift, flight on time, safe, no issues."
Cons: "No quick bag drop off option, very slow to be processed. Tons of fees, they really add up and if you pay the extras it can easily be more expensive than the competitors. Super rude and careless flight attendant. Asked for bathroom permission for my 3-year-old once we were at full altitude and she denied. Sure enough 2 minutes later an adult just went for it. Then as the seatbelt sign was off she was blocking the aisle with the trolley. When I asked kindly to make room, she didn’t even acknowledge that she heard my request... she did, eventually, without even looking at me. Also very slow to get the stroller and a bit slow to get the baggage but these latter issues may be airport dependent."
Pros: "Nothing really after paying $45 and l have to pay another $45 to go back to Cincinnati"
Cons: "Too much luggage fee $45 is too much"
Cons: "A 2 hour delay on my outgoing flight and a half hour delay on my return flight. Charged for everything and then some. Will not fly Frontier Airlines again. I wish I had a better review."
Pros: "Affordable and direct flight. Great friendly staff."
Pros: "The Frontier staff was very welcoming in boarding passengers on this flight & that the view of the flight was awesome coming into Phoenix."
Pros: "I like the staff and non stop flight"
Cons: "The delays and comfort"
Cons: "they turned a 4 hr flight into a more than 5 hr flight, seats were very uncomfortable."
Pros: "I didn't like anything."
Cons: "The plane smells, the air quality is staler than the norm, the seats are uncomfortable, the people who work for frontier are rude and no one will accommodate you for anything."
Pros: "Able to get onto plane quickly and be seated"
Cons: "Seats are uncomfortable, Padding is minimal. Narrow aisle make it difficult for large flight attendants to pass by without bumping into passengers."
Cons: "This airline charges for everything ... they charge for your carry on , they charge for the bags you put under plane , they charge for beverages was an insult to me"
Pros: "Fast, and efficient, crew were friendly, etc"
Cons: "Need to be more upfront about extra fees. Had I not thoroughly read ahead, I would not have been aware of the carry-on fees, and even doing that the seat assignment fee took me by surprise. Every time I fly frontier there seems to be a hold up due to passengers being unaware/frustrated with fees."
Pros: "That it got me to Miamj"
Cons: "Everything else. They charge you for everything. On top of paying for a carry-on, you have to bring your check-in somewhere else. Also, our flight didn't depart till an hour and a half later and they didn't say anything on the telecom about it. Arrived home an hour and a half later without an apology."
Pros: "Arrived at airport at 940 pm which was great because we were early but didn't get off the plane until almost 12am due to an airplane being worked on at our parking gate and also had to wait for local sheriffs office to board the plane to escort a lady off the plane when we finally did park and during that time the flight attendants were yelling at the paying customers because they had their phones out. One flight attendant even smacked a phone out of someone's hands! Will take a miracle to get me and my family to ever fly frontier again. Worse flight experience ever."
Cons: "Flight was cancelled 5 hours before I was supposed to get to the airport. They could not get me on another flight. I had to spend an extra $400 for a last minute flight."
Cons: "Arriving to the airport at 5am and reviewing my experience at 11am, still waiting to board the flight that has been delayed over and over."
Pros: "The check in staff were rude, we felt like we were rushed. Frontier is a deceitful airline, they didn't tell us that the bags were SO expensive, usually an airline gives you some bag for free, nope! Carry on and checked luggage cost a ton of money. Not to mention you have to pay for seats, which is expensive! If you're travelling with someone and you don't pay for seats and you wait until the end to be assigned then you won't end up sitting beside the person you're travelling with and I must tell you the response I got from them was that they're busy and they have no time to deal with this. Then there is the flight crew, through the flight all I could hear is the flight crew talking about how they are on a waiting list and something about becoming a full attendant and every other word was accompanied by a bad word. I would file for a refund if I thought that would get me anywhere. Sorry Kayak I like you but from now on I'll be going direct to American Airlines. By the way! The CEO of Frontier is the former CEO of spirit...That alone should tell you stay AWAY."
Pros: "Nothing - the flight was cancelled several hours before departure time for unknown reasons as were other Frontier flights and the only recorde was to get a refund or get customer service rebooked Wednesday or Thursday"
Cons: "Customer service was poor - waited on the phone about 2 hours upon learning of cancellation, arrived at airport while still in the phone - lines at ticket counter were long and chaotic and clearly understaffed and able to offer no good solutions"
Pros: "While it cost me a bunch of extra money, the extra leg room seats are comfortabl."
Cons: "Excessive waiting to taxi, excessive waiting to de-plane, and nearly 2 WHOLE HOURS for our checked baggage to come to baggage claim! The whole process was painful to say the least. It seems frontier has overwhelemed themselves and can't keep up with the business."
Pros: "The flight was ok. The money you think you save on the scheap flight you lose in additional expenses such as carry on, seat selection, and so forth. I probably wouldn't fly them again"
Cons: "Additional incurred expenses. Seats were not comfortable."
Cons: "Had to pay for drinks and couldn't recline the seat even a little. Also, microscopic tray tables. Having to pay to choose your seat and get a lemonade on a flight is not my idea of comfort or convenience."
Pros: "The smiles on the staff, especially one young man who is an attendant. Told him he had a great smile for so early in the morning. Kudos for his attitude. There was an older gentleman who was an attendant also...this was the younger one. Love, love your destinations and prices."
Cons: "Seats could be more comfortable but I will take the tix price any day over that."
Pros: "Both of my flights left early and arrived early. Makes me wonder why other airlines are always late."
Cons: "The baggage fees are ridiculous. A small carry-on bag should be free, not a third of the cost of your ticket."
Pros: "Getting out of the plane"
Cons: "Where do you start, filthy airplane, seats that are like sitting on rocks that do not lean back, no leg space( i am 5'9"), dirty bathrooms. Frontier charges for everything from carry on to a seat to sit in, no bargin at all"
Pros: "They delayed the flight thrice and closed the gate 20 minutes before the boarding time."
Pros: "i got to my destination and back"
Cons: "everything else. would not honor my military identification on the way back, but you all honored it on the way there. very inconsistent. staff very rude and unprofessional. I hate frontier. they "get you with the cheap fare" but in reality people should just fly delta. b the time they add up everything, bags there and back, no snack or beverages on the plane, no recline seats, no tv, etc... you are basically paying for a regular flight, that is now just expensive as the original comfortable flight you wanted. horrible experience. one of many with this airline. I keep giving chances and they keep disappointing."
Pros: "On time, price was good"
Cons: "Zones were only called once"
Cons: "I really wish Frontier provided pillows and blankets for red eyes, that was a long cold ride I had not prepared for!"
Pros: "People were professional and everything ran smoothly."
Cons: "I'm sure there's some tiny print somewhere explaining carry-ons are $45 but it should be more obvious when booking - even if you do it through a third party. It soured the rest of what was otherwise perfectly good service. Other passengerss reacted the same way. I was charged and then noticed the family next to me was charged only $40 for checked bags. The looks on their faces for having to pay for both types of bags was priceless. I mentioned the cheaper check-bag fee at the counter and she said, "Oh, but you said it was carry-on". It just felt scammy. Easy-Jet has been a discount airline for ages and they give you all the options up front so you know what you're getting into. They practically charge you for toilet paper but there are no surprises. Add the extra aggravation of LaGuardia's third world style and you end up with a frustrating day for avoidable reasons."
Cons: "The most uncomfortable seats of any plane I ever flown on. Also, it was an overnight flight and we were hoping to sleep but the flight attendants stood behind us in the galley having loud personal conversation almost the entire 4 hours. Between the ridiculously uncomfortable seats and the loud conversation of the crew it was miserable."
Pros: "I liked the price although you may as well add $50-$60 to each purchase."
Cons: "Seats did not recline in the slightest for a 5+ hour trip. They charged for anything and everything except a cub of luke warm water."
Pros: "Frontier encourages you to check your bag by offering a lower fee for checking than carrying the bag onto the plane This made getting into and out of the plane so much quicker The seats were comfortable enough and I had my own food and beverages so did not need to purchase any."
Cons: "My reasonable priced ticket went up $104 by the time I paid to check my bag and pick a seat. I would rather gate check my bag and get it when I exit the plane because it took over an hour for it to come to baggage claim."
Pros: "Our flight attendants were as personable and attentive as you could ask for. Craig was a blast and was awesome with the kids on the flight. Roll tide good man."
Cons: "It took over an hour and a half for our bags to reach the baggage claim. I could have carried my own bag from the plane way faster than that. Made us miss our arrangements in Denver. Poor service."
Pros: "The flight was on time, and there were not problems."
Cons: "During a weather delay we were stuck on the Denver tarmac for an hour and 45 minutes. We were allowed to get up from our seats, but the crew offered no water to drink. The west side of the plane was in the sun, and it got hot. I never saw the crew even walk through the cabin. I understand that weather is something the crew has no control over, but they have all the control over how we spend out time waiting. I was very disappointed in how Frontier handled our 105 minutes."
Pros: "The flight was very cheap initially. It was a direct flight, which was nice."
Cons: "They charge for everything. They input my name wrong into their system after I had booked it. In an attempt to change it, they were goign to charge me $80 per person to correct their mistake. I went the check in early and to select a seat they charge for that. Then on the plane, they charge for beverages, carry on bags, etc. So it ended up costing the same as a flight I had passed on with all the amenities included and closer to home. Lesson learned on Frontier. It may sound cheap, but they get you in the end."
Pros: "Crew was nice, but very uptight about wearing a seatbelt, not standing in line to use the bathroom, not changing seats, etc."
Cons: "I booked tickets with this airline for the first time because prices were significantly cheaper than with other airlines. However, I didn't realize I would have to pay $45 for carry on luggage, pay extra if I did want a seat in the middle, and even pay for soft drank! After factoring in all those things, it would have been a lot cheaper to use a different airline. Plus, it was by far the most uncomfortable airplane I have ever been on. No leg room, small seats that do not recline and have no cushion. Terrible experience!"
Pros: "This was my first time on Frontier. Like any other airline the process from getting on the plane to my destination was just like any other. I had low expectations, as I do with nearly every flight I go on and was pleased by the fact that nothing was truly below my expectations."
Cons: "I'm fine with the lack of entertainment on a flight considering most people bring laptops and tablets and other ways to keep themselves occupied. I never pay for in-flight food or beverage because of the prices but was kind of surprised nothing was complimentary. Not shocking by any means considering the price of the ticket. I was under the assumption there two separate fees for baggage, one if you preferred to check a bag and one if you carried on a bag. Had I of known that my carry-on would be checked I would have brought a larger luggage container to get the most for my money. Again, though, hard to beat the price of the actual ticket."
Pros: "Crew was nice"
Cons: "Horrible seats, a joke of a tray table, and paying for a carry on bag?????"
Pros: "This is a good option if the price differential va other airlines is significant enough. However you must consider all the add on costs in that value calculation. Charges to reserve seat and check in on line, charge for carry on, charge for all drinks etc"
Cons: "Seating is beyond uncomfortable."
Pros: "The staff was very kind and the plane was clean."
Cons: "Around the time we should have been starting our descent into Denver, the pilot came overhead and said we had been re-routed an hour north due to storms and would land in about another hour. It would have been nice if they had notified us of the change as it happened. Also, when I bought my ticket online, I was left thinking I had to purchase a carry-on despite the fact that it would fit under the seat in front of me. As it turnes out, I didn't have to and was out that money. I was also caught by surprise by having to pay extra for my seat selection."
Pros: "I was charged $40 for my bag, $2 for a soda that I didn't finish and my seat was $42. The 6 gate crew members in Atlanta were a joke (1 was eating a bag of cheetos). They allowed 4 people to run up the gangway to the plane without checking their tickets before the plane was cleaned from the previous flight. They had to call security to be sure the men never made it on board. They were extremely unprofessional and unorganized. Upon embarkation I had to remind her that I had a ticket that she needed to check! I required assistance with my bag, and had to shove it under my seat because i couldn't lift it. I will not be using them again. BTW, my American ticket was $26, included 1 bag and beverage service."
Cons: "I have never flown an airline that has to explain to the passengers that they must sit in their assigned seats. This statement was repeated several times during the boarding process. I have never experienced a flight quite like this one, the gate agents boarded no less than 6 or 7 times to escort people to their seats. We were over 30 minutes late leaving because of "weather" but I believe that it's code for incompetence. The flight crew were the only professionals on board. I have to say the woman at the ticket counter was quite helpful and very calm even when passengers became upset with her for charging the bag fee. The flight attendants were friendly but not attentive."
Cons: "The flight attendant was laughing during the safety speech, which was a little discomforting if you like to feel as if you may make it alive. If you like to not move your legs around or not be able to recline slightly while in an air plane, then this is your airline. The flights are cheap but they forgot to tell you they charge for one carry on! You might as well fly with a legitimate company and not end up paying the same price if not more because of all the "fine print". The saying goes "buy cheap, get cheap" but this airline is a little out of control."
Pros: "The price"
Cons: "Our flight was the only flight to Denver of any airline cancelled. When we called Frontier, they said they could only put us on their next flight (two days later) or refund our money, rather than help us get to Portland close to when we wanted to (for Easter.) So, we asked for a refund and got a flight from a very helpful United Airlines and will never fly Frontier again."
Pros: "Plane was clean and comfortable."
Cons: "They charge extra for EVERYTHING! This is NOT any kind of a budget airline, it's just a NO-FRILLS airline, at the same price. I had to "pay" for my seat, hello, didn't I just buy a plane ticket? Also, it costs more to bring a carry-on than it does to check a bag, as each passenger is allowed only one personal item. So instead of bringing a small carry-on for my clothes I paid to check a large suitcase. (added cost) No signage at the gate to identify it if was the correct flight . Crew behind the desk somewhat unprofessional - applying perfume and taking personal calls within feet of the desk, while we were waiting to board. Once on plane the Crew was very grumpy and at times, downright nasty. As I said, they charge you for EVERYTHING, no complimentary water or soda here. The concept of not having complimentary beverages would make sense if they didn't "nickel and dime" you for everything else. I almost expected to have to pay to use the toilet. Fortunately, our return flight was much better. The crew was super professional and civil. This was the first time I ventured onto this new Frontier, and it was certainly the last !"