This airline is disaster. They trielt live on the planet don’t give a &$!@ Made us buy new tickets for the following day for a type o on the ticket. They just didn’t care...
They kept me and my two year old in the plane for almost 4 hours and told us that we will take off every ten minutes, but obviously we never did. We got rebooked for the following day. They provided a small room to stay in and $7 wach for food. They treated us like a huge inconvenience. We had to pay for food, my husband had to take another day off work to come get us. This airline is shameless. We are spending more money to with a different air line next time.
There was no rebooking to Berlin. WOW offered a flight to Copenhagen with no guarantee of a connection to Berlin.
Customer service, flight cancelled with no alternative offered
Worst customer service experience of my life - they cancelled the flight only for people with connections and booked me to a week later.
Cheap price and sources of entertainment
We paid for upgraded seats and did not receive them. We told the crew. They did nothing except say to call or email WOW. So we did. After waiting a half hour they said we would be refunded. Aweek later, we receive an email asking what it is we requested on the call, as if they did not remember to refund us the money for the upgraded seats we never got and should have.
|Flights Arrive in||Kastrup Copenhagen|
|Flights Depart from||Cincinnati Cinci./N. Kentucky|
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