Lounge was top notch h with great variety of food and drinks. Cabin crew were great. Smooth flight.
My seat 3G did not go down fully and the buttons were not working properly
Great staff, great experience, made a 2 hour delay very bearable
Food was the worst I’ve had on a VA flight. Normally it’s a lot better
The staff was not very polite but the flight was very very nice and comfortable and the entertainment was great
My ticket was for Premium Economy and all the seats were taken, I was placed in Economy class and I’m looking for a refund.
Unfortunately delayed 2 hrs due to faulty tyre.. which had to be changed, but better safe than sorry.
Lots of legroom on the flight. No interaction from the staff at all on the plane. They only attended to the First Class passengers. There was no entertainment. Security I was body scanned even though I hadn't set off an alarm, my father-in-law in his 80s, was stopped and subjected to a through body search, told that they would have to place their hands in intimate places. There were several border guards present, and as we walked off we could hear the TWA officer talk about the procedure as if he was training. My father-in-law was a little upset about the whole process. A kind explanation would have been more acceptable, and it felt dehumanizing to him.
Needed a 6 hour lay over in Atlanta. How can this be avoided ?
Security area in terminal 3 needs to be made much nicer. Less claustrophobic and use of glass and big ceilings wouldhelp
They have overselled the ticket and kicked me out from boarding, All my Plans were collapsed and important network meeting missed.also I booked direct flight i have to go through an 1 stop and it was frustrated.
Plane temperature was so hot that everyone on the plane was sweating. Departure gates changed 3 times in the hour before the flight. Internet service was so poor in the terminal that updates weren't always being received.
Another uncoordinated American experience. Always surprises me at DFW for them of all places. Have to take this flight as there are no other good time options. We knew from the start that something was wrong, but the pilot wouldn't tell us. I just watched my Kayak app grow the delay by 10 minutes as it went to 3.5 hours. They were uncoordinated with maintenance (as maintenance, when finally arriving, knew within 15 minutes the plane wasn't going. No 'sorry' or 'this is what is going on' comment. The pilot seemed unfazed / didn't care about the process we were going through.
The business steward was absolutely amazing! Smiles and kindness! Wish all AA flights are like this one!
As previously stated the delay I experienced flying from Wichita to Chicago caused a host of issues. When I finally was able to be booked on the last remaining American flight from Chicago to Cincinnati, the gate changed four times with the last change occurring very near the scheduled boarding time. While I didn't have a problem moving from gate to gate, I did notice and make note of others that had mobility issues and had to move each time for the gate change.
Could we please end the loud announcements about credit card offers on your flights? We are trying to sleep, work, watch videos, etc. and if we need a credit card, we will ask for one. Flying is already not what it used to be.
Flight delay and multiple gate changes including a change near boarding time to another terminal, which in DFW is a pain. Pre-boarding delay and also a further delay on the ground after boarding. About an hour and a half total delay.
Sat on the ground in Cincinnati for 50 minutes before deplaning
We were delayed Al ost / hours after boarding so that maintenance had to add oil to the engines. Then the oil they grabbed had been left out in the Dallas record cold and was frozen. They had to go back to the hanger and grab some that was not frozen.
No overhead space so all carryons were checked. No internet.
I flew four flights on British Airways within two weeks. I was unable to download the boarding pass to my phone for any of the four flights. I could check-in for my flight but the system would not give me boarding pass. I tried multiple ways and multiple times. I discovered many other passengers also had the same issue with their boarding passes. No explanation or acknowledgement by BA.
We loved our flight attendant, Emma from Scotland, the meal and entertainment offerings were wonderful, the flight was smooth, and enough leg room to stretch. We would fly with you again!
Not only were the aircrafts spacious, but the crew was friendly and efficient. I was so gracious for the included meals on the longer flight (8+ hours).
THE CONFIGURATION OF THE BUSINESS CLASS SITS ARE AWFUL!!! I WILL NEVER FLY BUSINESS CLASS ON BRITSH AIRWAYS AGAIN.
Pleasant, attentive and efficient flight attendants. Boarding process and seat selection easy. No internet on transatlantic flight. Extremely uncomfortable, rigid seat.
Honestly it was not great. I bought the plane tickets months prior to flying. The trip there was fine, though I found the mini beer offered on the flight a bit chintzy. The food was actually quite terrible both ways. I suppose that is somewhat to be expected. However, the return flight experience was awful. They did not have a seat assigned for me so I ended up "Flying Standby" on a flight I had purchased tickets for. This only complicated things when we arrived at Heathrow where I had to be assigned a seat on the next plane before getting through security. That added 15 minutes to the ordeal because there was no one to answer the phone for the security personnel. The security lines were backed up because people. It took another hour to get through and I almost missed my return flight due to them not having assigned me a seat number. Stupid.
Could be better in all aspects. Poor communication. Rude staff
Food not so good. Need more veggies and whole grain especially the late food. Couldn’t figure out how to use the entertainment system.
Boarding was organized and fast. Food was good and service was great. Tight seats and packed flight.
The seat design was comfortable (better than any I've been in recently, to be honest), but unfortunately the arm of my seat was broken so I had to mess with it for the long flight. But the crew and service were phenomenal.
