We couldn’t check-in online. Even though it was booked through American Airlines, none of my AA benefits carried over. The Wi-Fi and entertainment didn’t work the entire flight. The flight crew said something about a voucher but I didn’t hear anything else about it.
Flight was supposed to go at 8:50PM. Last minute it got delayed until 5:30AM
Everything was orderly and easy going. Was worried reading about all the bad behaved passengers, but crew was kind but stern in their warnings. Anyway, all was as I had hoped.
Jetblue's $65 charge for carry on bags is robbery. There was plenty of space on the plane for carry on bags.
It was a redeye flight, so there's not much that can be done to make it "better" per se. The crew is respectful of passengers trying to sleep, the lights remain low and announcements to a minimum. The amount of in-flight entertainment and charging ports available at each seat means I can easily find something to watch/listen to until I fall asleep, and my devices will be charged and ready to go when I reach my destination in the morning!
Pros: "The crew was very nice and accommodating"
Pros: "I absolutely love JetBlue! It’s spacious, reliable, and best of all the new carbon neutral planes in the US are wonderful!"
Pros: "Amazing the Mint class"
Pros: "Everything is great like always!"
Cons: "The delay was very long and won’t have been that bad except that the San Juan Jet Blue terminal is freezing cold."
Cons: "Everything was nice 👍"
Cons: "Under the circumstances of this crazy Covid virus, could not have been a smoother flight on Jetblue!!"
Pros: "Love extra leg room"
Cons: "Salty snack and a sweet snack. Both were sweet."
Pros: "Seats were great! Legroom was great and im 6’4” Plane was mostly empty due to COVID-19"
Cons: "It’s a five hour flight and no food, beverages, snacks!!!"
Pros: "Like jet blue"
Pros: "That I was able to get home."
Cons: "Delayed flight, missed my shuttle home and crew lost control of people."
Pros: "Crew was very hospitable; seat was comfortable; good in seat entertainment"
Cons: "Boarding was a little slow; late takeoff"
Pros: "Great crew!"
Cons: "Very small tray table space. Carry on fee should have been easier to see during purchase. If I'd noticed, I would have planned differently."
Pros: "Friendly attendant helped me get seats with my daughter together. Everyone was very nice and polite."
Cons: "Everything was great for this trip"
Pros: "Efficient boarding, reasonable space in cabin and overhead bins"
Pros: "Nothing really. It was as expected, but not more."
Cons: "Seats were cramped for all the talk of legroom"
Pros: "Everything. Perfect service"
Pros: "On time, smooth, appreciated coffee and snacks. Quick de-plane. Very pleasant personnel."
Pros: "I like the fact that the staff was very friendly and accommodating. Seats were comfortable but poor condition (old). WiFi was nice as well."
Cons: "The flight was delayed twice and then jump back to the original time according to the JetBlue app. I had also called the airport I was departing from, and they're updated system said it was the original time, as well. Then they offered 2 wave the fees for cancellation or change of itinerary. So I went to go do that for the next day, because my flight wouldn't land in till 3 in the morning. But right as i clicked the confirm button, it said that offer was no longer eligible. And then it got changed again to the second alert which was 11:40 something, for departure. I understand that there was a severe thunderstorm and tornado watch, and warnings along the surrounding cities, however the continually changes in time, JetBlue and mco were not update with each other, it changed so much, so fast."
Pros: "Flight attendant at the front with the glasses was excellent"
Cons: "The flight attendant at the front- I don’t know her name but she was wonderful, friendly and smiling and seemed genuinely pleased at her job. The flight attendant in the back I don’t believe smiled once the whole flight. It was a relatively short flight but still not one smile on boarding, in flight or once we landed. Probably gave the most morose safety demonstration in aviation history. I know most people don’t like their jobs but a smile does go a long way and for me personally it helps s great deal when you have an irrational fear of flying. She did nothing wrong but she could have at least looked like she wanted to be there."
Cons: "Pets were allowed on the flight, and we had no prior knowledge of this. I happened to be allergic to furry animals, especially cats and dogs. There were two dogs on board, one in a row toward the front and one in the back. There was nowhere that I could go and allergens were probably circulated in the system. There was also a terrible odor that several others said they could also smell. The attendant said that there was nothing that could be done, and we suffered through the entire flight. Also, the TV control was broken and there was no option to turn off the TV. The attendant said that there would be a $25 voucher issued for compensation. We have not heard a peep from anyone!"
Pros: "The inflight crew was amazing. Natalie was a sweetheart and super helpful. She even gave some of us a tour of the galleys and taught us a few things about Mosaic customers as well as a few other operational things. I didn’t catch the other flights attendants names as they covered more of the back of the plane but they were both insanely hospitable and it was very clear that they loved their jobs as they were having fun. The women who checked us in also accommodated is with Even More Space seats after knowing we were crew members!"
Cons: "As a non-rev I have no room to criticize. Only thing would be that the A/C model was an older version of the A320 (and I know that it will be updated eventually)"
Pros: "Cabin crew were polite and cheerful"
Cons: "Long delay"
Pros: "That we landed safely"
Cons: "Autistic child behind me without mom supervising her or sitting next to her . The child was about 11 but for some reason her mother was sitting on the isle next to her and wasn’t concerned about having that changed or helping her daughter have a better experience on the plane. The lil girl was screaming , she had a car that she rolled on my seat and the seat next to me for hrs. It’s not her fault, her mom didn’t do anything to help.. nothing .. Then the Crew was arguing and wasn’t happy at all .. Craig talks so fast on the intercome I couldn’t understand him .. Craig wasn’t happy with him having to do credit cards and wanted to do trash . Him and the crew from the back were arguing and I was in disbelief that not one crew member tried to help, talk to the mom or do anything about it .But they were involved in their own mess so they were not worried about the young lady screaming . I left that flight with a headache and no rest what so ever..i really wish the mom or someone would have said something.. absolutely awful flight .. awful I left there saying to the crew get me off of this plane pls .."
Cons: "Flight from Boston to salt lake City was delayed by more than an hour"
Pros: "Incoming plane 20min late, but crew worked well in couteously managing boarding process to regain some of that time back."
Pros: "As always customer service from flight attendants are awesome nothing but the best"
Pros: "Great snacks, nice plane staff."
Cons: "An electrical problem caused the plane to shut down. Rather than finding us new flights, we waited for many hours for the plane to be repaired. I was planning on making it to work by 9 this morning but the only folks who received alternate flights were the ones with connections :( in addition to this, the power shutting down on the plane was extremely unsettling. I have flown hundreds of times and have zero fear of flying. Today, I was terrified that the power would shut off mid-flight at any moment. I truly wish we'd been given another plane...i know that's tough. But something along those lines would have been better than stepping back on the one that shut down with all of us in it...after waiting for hours for it to be repaired. I do appreciate the $150 coupon though."
Pros: "Great customer service, and more legroom for tall people like me. Also very comfortable and clean sits."
Cons: "The TV constantly on and playing by default is a big initial distraction. A static image or graphics would be more effective, instead of running motion picture."
Pros: "The boarding process was fast and easy. Finding the seats was easy. The inflight snacks were acceptable."
Cons: "The flight announcer at the beginning of the flight was super unprofessional. They kept having to stop their script in order to laugh and giggle. Had I not already know how to do the safety procedures, I wouldn't have learned it from him. The seat belt barely fit me. Now, to be fair, I am fat. But, when I had to suck in to belt in, there was no slack on the end. The seat 31C has a busted aux port. I tried to watch a movie, first off the closed captioning didn't work. So I tried to listen. The aux port wiggled in it's casing and there was so much static that there was no point in listening. The off boarding process was very slow and uncoordinated. I understand that they have to off board in a certain order. However, the flight announcer could have kept the rest of the plane updated on the process. Instead we had to sit in claustrophobic silence and fidget while the line of passengers in the aisle did not move."
Cons: "I was disappointed to find that my particular seat had a broken screen."
Pros: "The boarding process went so smoothly."
Cons: "One flight attendant, a tall gal with brown hair, talked so loudly to her crew mate through out the flight that we could hear her over our ear buds. She made sleep impossible until the last 45 mins of the trip."
Cons: "The flight was delayed several times. The plane was hot. There was a loud crying baby behind us kicking our seats... I thought there was more than one baby and was surprised to see all that was generated by one. Our attendant was a little snarky and dismissive. One entertainment screen was on the fritz, and the sound was messed up on the other, so we hacked them together to make one functioning system for one of us. The fly-fi was out of range for all but the last 30 minutes. The seats seem to be getting narrower, and I've lost weight!"
Pros: "I did appreciate how apologetic the flight crew was and eventually we were able to board our flight. I also appreciated the credit that Jetblue gave me for the inconvienence. That showed sensitivity on their part that was refreshing. I know it is the holidays so its busy, and unexpected situations do arise during these times especially, so at least the credit provided some positive relief to the disappointment."
Cons: "I understand that maintaince is a necessary and usual part of flying planes every day, that said, I had booked the earlier flight for the purpose and intention of getting into Boston earlier to spend more time with my family but arriving 5 hours later than expected was disappointing. Needless to say, the traffic getting out of Boston at 4pm on a Tuesday only added insult to injury. This was also the second time that I had an underwhelming experience overall flying Jetblue so that added to the disappointment."
Pros: "Everything went very smoothly and quickly"
Pros: "boarding seemed faster and effortless"
Cons: "older tv screens, can we get hd?"
Pros: "Economical with VIP customer service."
Pros: "the seats were more comfortable than many other airlines, the snacks were more plentiful. I only saw one flight attendant doing anything in coach, he kept very busy and was pleasant. There was a female attendant around but I did not see her doing anything - maybe she was first class."
Cons: "First, the pre-boarding announcements were very difficult to hear and understand. The attendant spoke way too fast so that combined with the lack of clarity of the speakers made it almost impossible to understand what was being said. I have a hearing impairment so I need my husband to tell me but he too had trouble understanding the announcements. This was somewhat true during the announcements on the plane also, but less of a problem there. Let's face it, the audio systems really make things sound garbled so it is very important to speak clearly and slowly enough. I don't know how I could travel alone."
Cons: "Flight was delayed over 5 hrs. Not the airline's fault but waited in the help line for over an hr before the agent told me there was no earlier flight I could be placed on - she was incorrect. Pointed out that there was another flight that had also been delayed and therefore hadn't left yet - she agreed, put me on standby. At the gate, the boarding crew did not know what they were doing. The plane was 20% empty but crew made situation very hectic by giving standby passengers seats, taking them away, and then realizing there was actually enough room on the plane. Crew was friendly but incompetent in terms of problem solving."
Cons: "Endless delays and extremely shitty boarding staff."
We were making a move to Mexico from the U.S., and we were amazed at how pleasant the trip was. We had quite a few pieces of luggage, and everyone was extremely helpful. The crew and staff from both Delta and AeroMexico were great, and made our trip as easy as possible. Thanks to all!
The terminal on my ticket was different than the gate number. We went through security and had to take a 15 min shuttle to a different terminal. Why not just go through security there? There were also no attendants at the gate to discuss seat assignments. My husband and I didn’t have seats together. Try on board crew was great, but the airport experience was lacking.
Pros: "The seats were very good. The crew was helpful and friendly."
Cons: "We had a connection in Detroit. The flight from Seattle to Detroit arrived about 30 minutes late, and we barely made the connection. Apparently Delta had not told the Detroit-Boston flight to wait a few minutes for us. We did make the connection, but we arrived at the gate with no seat assignment (we had been bumped the day before from our original flight because of a mechanical problem) as the plane was loading. Had we missed the flight, we would have had to spend the night in Detroit and go to Boston the next day. Delta should have told the gate agent that we were coming."
Pros: "The crew was very professional and polite, my flight attended (blond lady) was very pleasant and very professional. She should be promoter to teach others how to be professional without kiss passenger's a*s."
Cons: "Could be better if the check in line employee were be able to sell one way ticket to Boston at 13:20hr , instead I had to purchased round trip just to get at my destination at planned time. Also I had to pay 30 dollars to go get the next flight at 18:59hrs , which was extremely inconvenient."
Pros: "Amazing crew!"
Pros: "Smooth flight. Crew friendly."
Cons: "More leg room"
Pros: "Middle seat was empty"
Pros: "Being on time"
Cons: "Nothing you guys did great thankyou so much."
Pros: "Poor service overall. Seats were just like in the economy area, not much different."
Cons: "Better service"
Cons: "Significant delay of departure."
Pros: "price great; direct flight;"
Cons: "Delayed and did not explain why"
Cons: "Middle seat. Big guys dont fit well there"
Pros: "Nothing three hours late I went to dc and then took the train"
Pros: "I like the entertainment on Delta."
Pros: "The crew was super friendly and professional. Enjoyed the reworked safety message before take-off."
Cons: "The Comfort+ seat, while it had plenty of leg room in front, had a small width-box that many Americans (being larger than perhaps they should be) will find extremely uncomfortable at best, and unable to fit in at worst."
Cons: "Food and service. Our flight attendant didn’t seem to want to be there. Sub-par service for first class by a long shot."
Pros: "Smooth flight"
Cons: "No drink/snack service because of shorter flight times."
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Cons: "The fact the the toilette was kitty cornered in the mid cabin bathroom is a joke on modern society."
Cons: "The flight attendants skipped many rows of people not offering food or beverage. I wasnt sleep so not sure why I wasnt asked did I want a beverage or snack"
Cons: "Flight was 1,5 hr delayed, which almost caused me to miss my connecting flight"
Pros: "The crew was fantastic."
Cons: "Seats, leg space, noise. The seats in coach were too close together and the entertainment system was slow and seemed outdated."
Cons: "My kids were asleep when the flight attendant passed the snacks . I asked to get the snack for them and she told me they will have to get it in the back of plane once awake. Didn’t argue but was surprised"
Cons: "more leg room is needed"
Pros: "Crew was friendly"
Cons: "Allow one free bag check in on transatlantic flights"
Pros: "Nicer plane"
Cons: "One stewardess almonds mowed me down with cart"
Pros: "This was my daughter’s first solo travel home from college. She said the staff was helpful and kind. She loved that the flight was not over crowded. It was a smooth flight."
Cons: "Only negative thing she could say was her flight was delayed an hour. But that isn’t terrible considering all the holiday travelers."
Cons: "We had to wait 10+ minutes to park in Boston. We arrived early but didn't park until past the projected time of arrival."
Cons: "Aiirlines always want to try and chargel extra money for everything. If you purchase tickets back in February and still can't sit with your significant other that's a problem to me."
Pros: "Flight crew is helpful. We travelled with my 82 year old mother who needed some assistance, especially for our short connection times, and they made sure she and our whole group made it to the connections on time."
Pros: "Crew was courteous, I asked for a blanket and a banana (I saw some being passed to delta select (?) passengers), and got both, no one snapped at me like on an earlier flight.5"
Cons: "The flight was 3.5 hrs late. (Had it been on time, I would have missed it entirely though because Atlanta airport passport control was complete chaos, I heard the airport wa closed earlier for weather related reasons). Enough said."
Pros: "The leg room in comfort+ was nice."
Cons: "I didn't like how the cabin temperature was freezing cold. My wife and I were wearing long pants and sweaters and were still freezing. We asked the flight attendants twice for blankets and each time they said no. I know they had extra blankets but for some reason they did not give us one. I thought that sitting in comfort+ they'd at least give us the comfort of a blanket but I guess not... Oh well."
Pros: "Even though we were in the very back row, we did not experience a foul smell from the restrooms. This was a very nice relief. It is bad enough that the seats don't recline and there is no window in the very back row but prior experience with the added nausea of foul restroom order has been a serious insult to injury. In this case there was really minimal odor. Also since we are traveling as a family we are very happy that we were seated together. We have experienced the past that sometimes our seats will be fragmented and that creates major challenges when you are traveling with young children. However on this particular flight the ride was rough during both takeoff and landing, a lot of side to side shimmy. Also the cabin pressure varied quite a bit during landing causing all the kids to complain about some discomfort in their ears."
Pros: "About 10-15 yrs ago I stopped transatlantic flights on Delta. It was a scruffy airline with uninterested cabin crew & not to talk of food etc. What a change! Neat clean A330, friendly crew & food + beverages to brag (you pay outrageous prices on 'leaner-meaner' airlines if at all available). Loved the whole experience. Flying is not only getting from A to B & Delta has realized it. Looking forward to my next Delta flight!"
Pros: "CVG isn't a huge airport, but it has a good amount of things to keep you entertained/well fed."
Cons: "CVG security line isn't terrible, but there seemingly is ALWAYS a decent wait. When a flight is full, like this one, it's never very comfortable – even a short flight."
Cons: "When plane landed early and waiting on another plane to move so we could get off plane over yhirty minutes waiting"
Pros: "Seats were very comfortable. Was able to recline back and had excellent leg room. Area looked clean and organized."
Cons: "Captain didn't say much before or during the flight like most do. Not a big deal-it was a short flight."
Pros: "Friendly crew with modern plane"
Cons: "Why am I paying for first class for just snacks I can buy in an airport shop?"
Pros: "Fast boarding one way from Nashville to Boston. Smooth ride and on time."
Cons: "Trash onboard from previous flight and flight attendants texting during beverage service and seemed annoyed they were having to hand out drinks and crackers. I don’t enjoy feeling like a nuisance when I’ve paid $250 for the flight. FREE WiFi didn’t work. I always avoid Delta when possible."
Cons: "Missed our connection due to not enough time between connecting flights, Change of plans due to missed connection not anywhere near each other, one hour spent on the The tarmac... No earbuds available, No drink or food service... Worst flight experience ever"
Pros: "The crew was really friendly and helpful. The plane was really clean"
Cons: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."
Pros: "The crew were nice"
Cons: "The wifi didn't work at all, the entertainment system wasn't working until they did a reboot during the flight"
Pros: "Boarding was smooth and fast. The crew was helpful with a wheelchair passenger, and get everybody else on board soon after. We depart the gate a couple of minutes early, and arrived almost half an hour early."
Cons: "The first class seat were not much more spacious than the comfort+ ones. Choice of snacks were limited as it was a short regional flight. No overhead or seat back entertainment, but you can stream from the media server through in flight wifi."
Pros: "Service was great"
Cons: "Food wasn't great cookie!"
Pros: "We had 35 minutes from landing in MSP to takeoff for BOS. We came in on gate C20 and our departure was for C5. The gate person could not confirm the gate so we hailed a vehicle to take us. The driver added 2 more to our cart which slow us down appreciably. We got to the gate and they hadn't started boarding. My wife went to the Ladies Room and I walked over to the desk. The boarding flight was going to LA!! Our flight was going out C11! I had to ask a woman to go into the restroom and yell for my wife to get moving! We made it but I don't know how. Typical Delta!!!!"
Pros: "Didn't nickel and dime us about snacks or entertainment. Warned us about turbulence, but it wasn't too bad, thanks to the pilot for doing his best to keep us on an even keel. Did not feel,squished in the "comfort" or Premium Economy seats. In the lowered expectations world of modern air travel, this was relatively OK, which means I recommend it and would fly with them again."
Quick and easy. Chairs are hard but short flight, so no problem. Crew smiled and were nice.
Worst airline experience of my life, depending on how the rest of my “customer service” experience goes I may never fly american airlines again.
Our flight was delayed by 7 hours
Red eye from LAX. The most uncomfortable First Class seats I have ever experienced. No blankets or pillows. One bag of chip-like objects and two beverages for the entire flight. It felt very stingy.
This flight was intense. It was overcrowded, people weren’t following Covid guidelines. And in general, was a mess due to young kids causing a lot of noise and disturbance. I ended up with a headache the entire flight because of it.
Pros: "It was comfortable"
Cons: "Everything was good"
Pros: "I like that all the chairs have working electric charger. Other airlines probably have this but it is important for me and they have this."
Cons: "The Terminal in Chicago had no open amenities and overcrowded."
Pros: "Everything about my trip was exceptional!"
Pros: "Nothing special good or bad"
Cons: "My seat did not recline properly and had to sit upright throughout the flight, so was less comfortable."
Pros: "I had a great seat"
Cons: "Attention to detail by the gate attendant who totally missed that I was boarding the wrong flight"
Pros: "The crew was nice"
Cons: "American has been overbooking flights, doesn't respect social distancing, not true that the middle seat is empty, the person next to me coughed frequently, and since it was a FULL flight, I couldn't get another seat!, never again American"
Cons: "How come I always have a beautiful and talented flight attendant? She was perfect!"
Pros: "Flight diverted. Poor communication"
Cons: "Realistically explain options of what may happen due to weather issues"
Cons: "We landed early and had to wait 45 min on the runway."
Pros: "I was pleased there was entertainment for a short flight."
Cons: "My original flight was cancelled and I could only be booked onto one the following day, causing me to miss a good portion of my dear friend's wedding festivities. I am pretty bummed to have paid the amount for a Friday flight only to be able to arrive on Saturday."
Cons: "Due to missed connection, computer booked me on later flight, but in the wrong class (i.e., not first class as ticketed). Very helpful agent at O'Hare was able to remedy this though (didn't get her name. 6/25/19 at help desk near O'Hare gate L4, 7PM)"
Pros: "Ne’er front of plane for easy on/off. Payed extra for extra leg room."
Cons: "Flight attendants were overworked on a full flight."
Cons: "We were delayed at the gate after getting on the plane. While the crew was communicative it would have been better if we were alerted before boarding"
Cons: "Since we were in one of the last groups to board, there was no room for our carry on and had to be checked. Yet there are people in the previous classes who have two carry on bags and both are checked. There needs to be a penalty for this."
Pros: "New gates at Philadelphia are beautiful but are hard to get in and out of and the design almost forces people into the hallway which clogs up pedestrian traffic down the corridor"
Cons: "There were no announcements at the gate. So it was very disorganized and people were frustrated I had purchased some fried breakfast rice at the gate and it came in a bag. The woman at the gat told me I had too many bags. It’s not a bag lady. It’s fried rice. She was not friendly. At least smile when you tell me to combine my takeout bag and my very small cross-body bag that is barely big enough to hold my Iphone. Most of the announcements in flight were muffled and hard to hear. The safety speech was really quite terrible. I think someone was torturing her to do it. It was really quite painful to listen to....."
Pros: "Great crew again, basic aircraft but comfortable economy seats."
Pros: "Departure was on time"
Cons: "Really hard seats, no phone charger outlets, on board WiFi didn’t work"
Pros: "Despite getting no updates, our flight itinerary was changed from a 3.30pm flight to a 9.20pm flight. Unfortunately this was after landing from Milan at 1.30 with two small children so we had already had a very long day. We absolutely never would have booked this flight itinerary had we known of the change."
Cons: "I am beyond stunned that our flight itinerary was changed from 3.30pm to 9.20pm with no notification. This is absolutely unreasonable and inexcusable made even worse that we had already had a very long journey from Milan to JFK with two small children. Evidently the issue was that we booked via a 3rd party off the kayak site and not directly with British airways. When American airways changed the flight from 3.30 to 3.25, the 3rd party company failed to file for our updated itinerary so British air/American air bumped us to the next flight at 9.20pm. We have long been loyal to kayak feeling it provides the best breadth of options and good pricing. Now we may use kayak to see all the options but I can’t booking directly with kayak anymore after this complete disaster. We ended up renting a car and driving from jfk to Boston, getting home 23 hours after our journey had started, stressed, beyond exhausted and now have to return the rental car. Thanks kayak."
Cons: "the payment didn't work but I got no notification. When I got to the airport I couldn't check in. It took a lot of time with more fee to figured it out. A terrible experience"
Pros: "The crew was very kind."
Cons: "There was an issue where someone had boarded and somehow taken my seat. I was asked to wait until the very end and then allowed in my seat once the passenger in my designated seat was asked to deboard the plane. I don't know how that could have happened."
Pros: "Or some attitude re-adjustment. I usually observe rude passengers acting the way some of the stewards were acting."
Cons: "Rude staff"
Pros: "I got to Boston safely and the pilot and attendants did their best jobs. Also my luggage arrived in a timely manner."
Cons: "Your seats are too small even for a relatively small person. You should hire more flight attendants so that they are more available to help customers. We should be fed on flights of 6 hours long. American treats us like chattel and make flying unappealing."
Cons: "Everything. Flights canceled due to "weather" but every other airline was flying to these locations and the customer service experience was miserable at best."
Cons: "flight kept getting changed from delayed to on time then we finally get on the runway and have to shut the engines down and we were told that we would have to wait there for an hour"
Pros: "Comfortable flight. Great communication from pilots, and the service was great."
Cons: "Very old fashioned plane, with one tv to watch a movie. I don't think I've flown on anything like that since the 90's."
Cons: "I specifically never choose American Airlines because whenever I do there are problems. I chose Iberia, not American Airlines and I got switched to it. Sat at the gate for 2 hours after my flight was ALREADY delayed because they didn't load our luggage under the plane correctly and it wasn't safe to fly. I will be calling American Airlines to file a complaint."
Pros: "Gate flight updates"
Cons: "No information on luggage even though they knew luggage was not received in London They could have sent me an update instead of having me wait at carousel for 1:30 hours waiting for my bag to show up"
Pros: "United airlines canceled a flight last minute that I needed in order to get to my best friends' wedding on time, I usually fly AA but the United flights were slightly cheaper at the time. The options United gave me would have had me missing the wedding, AA had more flights that allowed me to make it in time, considering it was booked 12 hours before take-off, it was decently reasonable and left on time and got in early (imagine that, United). Thank you American Airlines, again!"
Cons: "The connecting flight was with a partnership airline but I was not notified of this before I got on my flight. When I went to the information desk they had no idea where my flight was, or if it even existed. I had to wait for the Hainan Airlines booths to open for a different flight and then ask them. I waited over an hour in total and was then afraid I would miss my connecting flight."
Pros: "The entertainment was updated and refreshing."
Cons: "Snacks was only pretzel"
Pros: "Everyone operated fast and professional"
Pros: "I made it home."
Cons: "No entertainment on the flight, no plugs so my phone died, as I almost missed this flight due to my first leg being late, so I was very bored on this plane."
Cons: "We were downgraded from Main Cabin Extra rows 7 and 8 to row 30. We were told that we will get refund automatically. However, we received nothing. Getting a refund back is now becomes a very complicated process with zero transparency. Main Cabin Extra is kind of a scam. We bought it specifically for an extra leg room. However, on the flight from PHX to BOS, all seats in the economy class have the same leg room. The agent explicitly told us that on this plane all seats are the same. So, they offer product they do not have and collect money. Sounds like a scam to me."
Pros: "Comfortable flight. Streamlined boarding process"
Cons: "Outbound flight was delayed by 2 hours because the flight crew that was supposed to fly our flight was delayed relying out of some other airport. Had to get a rental car and ended up reaching my friends place really late. And had an interview early next morning. Not ideal at all."
Pros: "The experience was average."
Cons: "While the brakes/ tires issue was not their fault, it's much more helpful to post a 2 hour delay (and surprise us with an earlier boarding) than checking with mechanics every 15 minutes with updates announced but no projected departure time!"
Cons: "Had to book a flight to Providence and then rent a car to drive to Boston since there were no other available flights to Boston today."
Pros: "- It was on time"
Cons: "- No food although I was entitled to free snack with my status - Service was inexistant - Premium seat (front row) thanks to my One World status but no space for my legs at all - it would have been better in a normal seat"
Pros: "Entertainment system has a good selection"
Cons: "No earphones to listen to the soundtrack on the entertainment system"
Cons: "Cancelled flight last minute and I was put on another flight hours later; with a 1.5 hour delay too; no credit or voucher provided"
Pros: "the crew handled the lengthy delay as well as they could, seems like they didn't have any information either which is ridiculous."
Cons: "We boarded the plane at 1:30 for a 2:00 flight, there was a filter out in one of the three bathrooms; the option to take a 45 min flight without use of the restrooms was there, we were told to use the restroom if we needed to before the flight so everyone did... then we continued to sit on the ground for two hours. After two hours we were allowed to get off the plane, 20 minutes later back onto the plane, backed away from the gate and then pulled into a different gate and were told to get back off the plane. At this point we were given no info or direction but to go talk to special services if we want to re-book a different flight (sold out until at the earliest 8:15pm). After about an hour they announce they are re-boarding the original plane, takes another 45 minutes to board the plane, then we are told two separate issues caused this lengthy delay one was a filter in the bathroom and the other was a thermostat... seems like very basic standard maintenance issues that could have been avoided with routine checks. We were offered zero compensation, the trip took over 6 hours in all to fly from Philadelphia PA to Boston MA; a trip I could have driven in less time. I continue to have issues with American Airlines and "mechanical" delays, the last flight i was on From Charlotte to Baltimore was delayed an hour due to a strap in the cargo area. I don't understand the logic behind the decisions made to hold the full plane over 5 hours instead of taking a 45 minute flight, but I will say the crew was very apologetic and handled the situation well."
Cons: "Sat on the Tarmac for 3 hrs before being put on another plane"
Pros: "AA has. Not been an airline I have used in many years. Great experience, I will be looking to fly with them again very soon."
I like the fact y’all get me to my destination on time.
awful service. not of kayak but of allegiant
Cons: "Wish we had arrived on time we are an hour and a half late"
Pros: "The flight from CVG to LAS pretty quick"
Cons: "Allegiance staff at Check-in staff are very rude AMD full of themselves, instead of explaining they expect every traveler know policies of allegiant, there are no boarding pass scanners and to print for you they want $5 if not they force to download their app so that you can get the boarding pass that can be read by TSA scanners ridiculous!!"
Pros: "Flight crew was very helpful ."
Cons: "The crews at the airports are extremely rude and impatient."
Pros: "Quickness, efficiency"
Cons: "Nothing. I received all I expected."
Cons: "Crew unfriendly. Flight attendants and pilots never acknowledged us or said hello or thank you."
Pros: "It was good quality for the price."
Pros: "Slight weather delay, no problem. We were assigned to seats with additional leg room that we didn't pay for, that was a nice & unexpected upgrade."
Cons: "I was a bit annoyed that my TSA Precheck was not included on my return ticket although I purchased the RT tickets through my Allegiant account that has all of that on my profile information. Feel like this should automatically have been added when tickets were purchased."
Pros: "The crew was very nice."
Cons: "The AC was broken - only the front half of the plane was getting it. The back half was very hot."
Pros: "On time"
Cons: "Crew unfriendly, sometimes rude"
Pros: "We finally got to our destination"
Cons: "Uhh not boarding and then the pilot coming on and saying "whoops we have to deplane since the weather is bad." Really? Why not just delay boarding instead of putting everyone through that. Terrible experience"
Cons: "Very dissatisfied with boarding and told we had to pay for our luggage but noone else did .I had prepaid for 1 incase I brought big luggage but I brought carry ones. So I was charged 100..but everyone else's was larger"
Pros: "Pilot was friendly"
Cons: "A little confusion about departure gate"
Cons: "it was very hard to hear the stewardess"
Pros: "The captain was very good, and we arrived early to our destination. We had to hold back before landing, due to smaller planes landing, so the captain pointed out some areas along our path! Loved it! The flight was smooth."
Cons: "We had to be in the boarding area an hour before the flight was scheduled to leave. However, because of the way that the flights are scheduled, people were still deplaning from the previous flight for 25 minutes after our gate arrival time."
Pros: "timeliness of the flight professionalism of the crew immediate attention to a passenger who fainted"
Cons: "passengers were cold and there were no blankets to be offered there were no hot beverages and it was very cold. all beverages were for purchase and yet no complimentary hot coffee nor tea, even if you wanted to pay"
Cons: "This was the first flight if the day and the plane floors were fithly. It look as though they have not been vacuumed in a few days!!!"
Cons: "I bought a flight that I had to end up cancelling - when I called to cancel - within the 24 hour period, they would not let me cancel despite text on my confirmation saying that there would be a free cancellation within the 24 hours. Extremely annoyed that there was a blatant miscommunication. I did not end up going on the flight but was unable to get a refund which seems ridiculous given that there was text on the website explicitly saying this was their policy."
Pros: "Direct flight in less than 3 hours"
Pros: "Getting off the bus!"
Cons: "2.00 for water! Overpriced everything! Crew was not nice. Kindness goes a long way. Not for this crew impatient and just rude to other passengers. We pay good money to ride on the horror bus!"
Pros: "The check-in line moved quickly and our representative was very friendly and encouraged us to download the app rather than pay for boarding passes. Good experience all around"
Cons: "Long wait due to plane speaker malfunction. Offered free drink pours on flight once we finally took off but it was a very small “2 sip” pour."
Cons: "The flight was delayed 9 hrs. We were going to NYC for 2 days. We missed an entire day--- cut our trip in half."
Pros: "Great price on airfare"
Cons: "Long line for baggage check in"
Pros: "Flight crew were very polite and we received free soda. Free booze however would have been more appropriate after spending my entire New Year’s Day in an airport."
Cons: "Reviewed 9 hours because a crew member didn’t show. Was originally told 6 hours delay only 20 minutes before the flight was due to leave. Received two $8 meal vouchers and rude and slow service from the entire ground crew."
Pros: "Great airfare, great staff, etc. Cant help that the passengers are idiots ! Love this place."
Pros: "Great assistance with a wheelchair to board, and gate crew in CVG is super friendly and helpful."
Cons: "After landing, we spent a hour sitting in the plane, waiting for a gate. After the entire plane had deboarded, it took another 15 minutes for them to bring my husband's wheelchair up from the gate checked storage."
Pros: "New plane!"
Cons: "Boarded too early!"
Pros: "The service is not extravagant but completely adequate. Also, it is very consistent every time I fly them."
Cons: "Nothing at all."
Pros: "Plane, staff, made best of bad situation. Seats are only OKAY to Good, but NO airlines are really comfortable so by comparison they were good"
Cons: "The delay - this time not due to the airlines, so thus the good review."
Cons: "Allegiant needs to put more than just school bus seats in their aircraft."
Pros: "Great cost. Boarding and crew were seamless and pleasant."
Cons: "As with all airlines, it has all the comfort of a cattle car. No drink service - even water cost you money."
Cons: "Old plane with fixed seats with very limited leg room which were not comfortable- broken window shades, scratched windows, & rattles everywhere made for a long flight. Crew was ok, I would fly again if the price was enough of a savings"
Pros: "Great flight!"
Cons: "Price, service"
Pros: "They offered a direct flight from Cincinnati to Austin. The price was good, even though they charge for carry on."
Cons: "They land at the Austin airport, kind of. Once we landed they took us to a Remote terminal which required waiting for a bus to fill up and then take you back to the actual airport. There was no quick way for the bus to return and it has to drive for 15 to 20 minutes to get to the main airport. I took 1 complete hour from when I landed to when I got in my car in lot D."
Pros: "Great service and very clean plane. Staff did everything to accommodate everyone's needs."
Cons: "There was a lot more turnulance than expected which could have made for our shaky landing but the pilot did a great job regardless."
Pros: "Everything was great during the flight but..."
Cons: "We were delayed over 7 hours, with only a $50 dollar future airline credit and an $8 meal voucher. That's not nearly enough for that kind of headache. It was 2 am before we arrived at our hotel."
Cons: "Not to be helped, but was a bit bumpy."
Pros: "Good for Domestic travels"
Pros: "Easy airport. Easy for rental return, going through security, and walking to the terminal. Quick loading time. Nice, clean plane with plenty of on-board crew to accomodate."
Cons: "Damage to checked baggage from Mesa to SGF. A quality, thick, hard-sided suitcase developed a crack in the side. Abnormal pressure would have had to be applied to cause this type of damage. Cheaper or soft-sided luggage would have experienced damage to the contents. Unfortunately, I did not check the luggage before leaving the airport to file a complaint."
Cons: "I didn't like how the air was turned off before we were allowed to leave the plane. It made it difficult to breathe with my asthma."
Pros: "Low cost, great service, arrived 20 min early"
Cons: "Seats were kinda tight but I'm sort of used to that"
Pros: "Very smooth ride and attentive friendly staff"
Cons: "Snacks were over charged."
Pros: "The stewardess was great on trip up there and back!"
Cons: "Little bit bumpy ride in some spots"
Pros: "Great price ."
Cons: "Landing in Austin and having to walk down a wet slippery ramp and then across the tarmac in a thunderstorm ... got VERY wet . How about a cover ?"
Pros: "Flight attendants were very kind."
Cons: "Flight was delayed an hour for "paperwork". Can't be helped by the crew, but an administrative errors are just as bad."
Cons: "Seats were made of stone."
The flight actually was fine. Just a lot of delays.
United jerked us around. We had Business Class seats but were refused entry to the United Lounge because we were leaving for Boston from the International terminal where our flight landed. Really!?
Pros: "very professional and helpful crew, very clean cabin, on time, smooth flight"
Cons: "it was perfect"
Pros: "It was a fuller flight, but the airline staff did a great job either making sure there was compartment space or checking people's bags for free. Even with the fuller flight, the boarding process went by really quickly."
Cons: "Would have preferred to switch the pretzels out for maybe some salty crackers or chips"
Cons: "As my mom explained to me, there was a time in the 1960's when flying was a special experience. The flight attendants were proud to do what they did, and treated people with kindness and civility. That is all gone now. It is an ice cold experience. I feel like cattle."
Cons: "The new plane has no usable pouch to put small items in during takeoff and landing - you have to hold everything now, as the cargo net they use barely opens. As hard as the crew hammers you to put things away, having that pouch is handy. Also, we all know we are crammed in too tight."
Pros: "Upgraded to First Class so it was great."
Cons: "No entertainment unless you download their app and use your personal device. Other airlines do this better."
Cons: "It appears united is unable to fly their planes on times, in particular on the East Coast. We were delayed by 90min on each legs"
Cons: "After we board the plane, we were forced to sit on the tarmac at LAX for 2 hours. I missed the Ferry to Provincetown and it cost me an extra night of hotel in Boston. The food choices were very limited, and the seats are just not comfortable at all!"
Cons: "Lost my baggage"
Pros: "Large aircraft half to 3/4 full, so boarding and leaving were smooth."
Cons: "Flight attendant passed me by when he was collecting food orders. I never had the chance to get food."
Pros: "Crew help and service"
Cons: "Lending was bumpy. , Internet was not Working and no entertainment chenal as well"
Pros: "That seats next to me were empty so I was able to sleep comfortably."
Cons: "That my ears don't work well, so it's hard to hear the movies."
Cons: "Flight was full to capacity"
Pros: "Flight attendants are nice. I picked one of the seats at the end so plenty leg room."
Cons: "OK, United, I understand and fully support "no more seat monitor" policy to reduce costs (even though it seems very backward); however, there's one problem--if you still want to enjoy onboard entertainments, you need to download the United application above 10,000 feet where you can never find your 4G connection. Oh wait, but there's still Wi-Fi service, right? Sure, if you are willing to pay $17 just to download application!! United, I understand how you want to make little money out of a customer's pocket, but this is not how you should do it. You should at least allow internet connection before departure or let the customer aware they need to download application beforehand."
Pros: "Comfortable seats"
Cons: "Boarding took a long time in the plane. There was confusion as they had passengers going both ways in the aisle .. this forced several ppl to stand in the aisle a long time. One of the air hostess had a major attitude. For example one passenger who was stuck in the middle of other passengers asked her politely if she could help him put the carry on in an overhead bin near her .. and she responded "I cant help you, you need to put it up yourself sir". Not something one expects. She was also terse with passengers, ordering them in an annoyed tone."
Pros: "I didnt know I could only bring one item on board that had to be checked UNDERNEATH the seat in front of me. I didnt have the "right" ticket for over head storage. I had to buy a box for $15 to put my purse in and THEN pay $35 to check my PURSE in! I couldnt check in early. I had to go to the gate to get a seat assignment and then even though my assigned seat was in the 10th row, I then had to line up in groups like Southwest and I guess my punishment for sitting in economy was to wait to board last. I felt like third class boarder on the Titanic. United has become less than a Greyhound bus. They will NEVER be my first choice again! It was HORRIFIC I will go to ANY other airlines before them. P.S. the service at the Houston counter were rude and awful except for Ms. Edwards"
Cons: "It began going downhill at the United Lounge, where I put two chairs together to get a little sleep since my flight was scheduled to leave at 12:30am. I was summarily woken up and told that it wasn't appropriate to sleep in a lounge. I complained at the front-desk (politely) and was told ... "This is a lounge". Oh and yes, the Wifi wouldn't connect and the food was stale ... so I left, and found a very nice sofa in the concourse. On the flight, service was non-existent, whoever was in the galley was clattering things about, despite the fact that this is a short red-eye flight ... the coffee was awful. The steward forgot to give me my coat and I had to ask twice AFTER we landed and were leaving the plane to get it. By contrast, Lufthansa has daybeds and a special quiet area to snooze, and offer pillows and blankets. Clearly, the Germans are louche compared to Americans."
Pros: "Flight was short."
Cons: "I was not informed about the delay until after I checked my bag, otherwise I might have chosen another flight. I was informed that though I could possibly change flights, my bag might not. I have the UA app, and did not receive timely notification. Free WIFI would have been nice as a compensation. A 4 hour delay means I miss my bus and extends my travel time significantly, one more night away from home. You did offer $50 of mt next UA flight for the next year, but I don't fly that often. Considering the reason for the delay was they were waiting for a plane was frustrating."
Pros: "Very meticulous pilots, very friendly and accommodating cabin crew"
Cons: "When we made reservations in February we opted for economy plus seating 8C and 8D on an Airbus A320. In June we received notice of a schedule and equipment change to a Boeing 737-300. I was not told or given the option to change seat assignments, and we were assigned middle and window seats 28E and 28F, which were torture, so narrow and almost no legroom. Why weren't we automatically assigned economy plus seats? Adding insult to injury I had to apply for a refund for the seat upgrade, which again should have been automatic. Seeing as how the return flight was code-shared with AirCanada, United did not give us the option to upgrade seating, so I was forced to call United, waited almost 40 minutes so that they could give me the AirCanada booking reference number which then enabled me to upgrade seats via AirCanada's website. Lucky thing too because there weren't many economy plus seats left. I consider myself to be a savvy traveler, but there were too many unknowns and hoops to jump through in order to get proper seating. Plus the extra fees for premier access and baggage are exorbitant. Finally, I bought an egg white flatbread snack which was awful. I don't see how United gets away with this treatment, it certainly doesn't make for an enjoyable experience when vacationing. In fact we are seriously considering not taking any more vacations requiring flying. We're happy that airlines are profitable, but not at the expense of comfort or navigating options that require very sophisticated knowledge."
Pros: "I got home safe."
Cons: "The customer service was mediocre. The selection of complementary beverage was minimal compared to other airlines. The staff are disgruntled and sometimes rude. There was always some sort of mechanical problems with the plane going to Puerto Plata and coming back. On the way to DR we had to divert to Miami because of problems with Navigation. They made us wait seven hours and gave us a voucher for food at the last minute. People had already bought food. I would not recommend United to none of my associates."
Pros: "goos seat"
Cons: "There was no food what so ever while business got full dinner and the entertainment was very poor"
Cons: "Wouldn't let me bring my bag even though there was plenty of space."
Cons: "The Wi-Fi didn't work when I tried it on my computer."
Pros: "There was nothing I liked about the flight"
Cons: "Layover in New Jersey was horrible. My flight was delayed 4x, and arrived at my destination 4 hours behind schedule. When I asked customer service for more information regarding my flight, the staff was rude, did not offer a resolution or give an explanation for the delay. A little customer service could have went a long way to make the situation better. I am overall not pleased with the customer service I received and was disappointed with the delay. I don't think I will ever fly united again due to the customer service."
Cons: "Flight kept being delayed. Gate agents were rude and not helpful. Acted like I was crazy for being worried I would miss connection. After flight was changed 5 times try finally changed my flight and I had to wait 5 hours at airport."
Pros: "Your crew was sympathetic to the dry air and happily provided extra water when I asked"
Cons: "Fellow next to me was having a hard time with the credit card use for direct tv."
Pros: "Flight took off before scheduled departure time.l"
Cons: "Passengers were rude as they walked down the isle Several times I was hit by a person walking by me without any apologies."
Pros: "It was on time and a little early"
Cons: "I had to pay to watch any movies which I didn't and service was aloof."
Pros: "On time in spite of a late start Gate attendants were nice and helpful Comfortable as is possible in economy without spending a lot more money. Food (pretzels and drinks) as good as possible without spending more money. (I remember the good old days when you got much more in seating and food for your money)"
Cons: "This flight I had a window seat and I felt like I couldn't get up to stretch my legs or use the bathroom. (I am 70 and 4 hours is too long to sit) I usually get an isle seat but ALWAYS have to give up my bag at the gate - my bag which you tell me I can bring ON the plane with me. I do not like having to waste time claiming my bag that you told me I could have with me on the plane. I can pay $25 for that privilege!! The flight attendants always seem like they have their defenses up. One even held up the people trying to board so she could serve a drink to someone in first class. REALLY?? They couldn't wait till the plane was loaded?? I gave this flight a 'good' rating because it was mostly as good as it is going to get with economy passengers needs stripped to the bare minimum."
Pros: "On time"
Cons: "Too tight. $8 sends a little high for the amount of commercials one has to suffer though on the tv"
Pros: "Not much"
Cons: "Flight delayed after boarding by 30 + minutes. Snack was not only meager but tasted stale. As my flight from LA was a bit late I didn't really have time to get something to take on the plane. The on board choices were expensive and not at all appealing. Beverage service was only twice. The plane was dirty I had trash in the seat pocket in front of me. The bathroom I used was awful. Trash on the floor toilet was dirty and it smelt bad. It was comparable to a train I took crossing Siberia in the 90,s. My flight to LA was delayed by 51/2 hours. I was given a voucher but after this experience not sure I will ever use it"
Cons: "-Jolene at the United check in at the Vancouver airport loves to discriminate -No WiFi on a 5+ hour flight -Old clunky planes -Poor service overall -Noticed employees using their phones constantly instead of helping paying Customers -No leg room -Package on food said snack mix but it only contained pretzels"
Cons: "Seats. Not comfortable at all for long flights."
Pros: "Comfortable seats, decent drink options"
Cons: "Boarded late. There were no seats at the gate so everyone had to just stand around waiting to board. No announcement or apology. Took 25 minutes after we landed for the first bag to come down the chute at baggage claim. My first class dining options were chips, pretzels, or a banana. Short flight but still."
Pros: "Crew was awesome, flight was half empty, and we arrived 30 minutes early. Couldn't have been better"
Cons: "Delayed then changed gates with five minutes until boarding with the new gate a half a mile away. Then once onboard we were delayed again."
Pros: "Was shocked they still offered drinks on such a short and small flight."
Pros: "Crew staff went out of his way to find something for my aisle to snack on when the person next to me asked if there was any snacks on the plane. The plane had to be changed for another plane due to a mechanical issue on the first plane, and the new plane had not been stocked with food after it's previous flight, yet the crew member was able to scrounge up some snacks for us! Also got complimentary directtv - nice, but doesn't make up for not getting home in time yet again."
Cons: "United sucks. I have flown it maybe 10-12 times in the past 2.5 years, mostly back and forth between Chicago and Boston. I have had only 3 round trip flights go without a hitch. Every other trip was delayed. This time 4 hours on my return flight to Boston due to a plane switch, boarding of a new plane to discover a mechanical issue, deboarding, waiting for a new plane, then boarding and sitting on the ground for another 40 min before we were able to take off. I was delayed 1.5 hours on the way to Chicago due to another plane swap (no joke). Still doesn't top but my worst 5 hour delay in Chicago on the way back to Boston because the captain didn't show up. United is atrocious and is my last choice or any airline. Only fly when I'm absolutely forced to now due to no other reasonable choices. They are below delta, JetBlue, American, southwest, and embarrassingly, spirit as well. Terrible."
Pros: "At least there was room to sprawl out and rest."
Cons: "We boarded our plane and during preflight check on the runway the captain learned there was mechanical error (in the right engine fuel something). The issue could not be solved and we had to change planes. On the second plane, the captain shared with travelers that "and two loose wires were found, so it's good we caught that and changed planes". What the heck? Shouldn't basic functions be checked before a plane is boarded? What was supposed to be a 1030 red eye, turned out to be a 1 AM bloodshot eye."
Pros: "Captain had apologized many times about the delay. I appreciated that. . Crew attitude towards customers were way better than my first leg.( Beijing to Chicago). I wonder why. Boarding took long time. Many people had no overhead bin for their carry on. I don't have one so I Just watched them. They serviced water and a tiny snack. One man asked if they have something to eat. He was given a bigger bag of snack, free, usually he had to pay. I guess its due to the delay. Waited a little longer for luggages. But I was happy I arrived Boston safe before midnight."
Pros: "Crew was very friendly."
Cons: "Nothing, great flight."
Pros: "One of the friendliest and most customer friendly flights I've had in a long time."
Pros: "Planes get delayed for all kinds of reasons both in and out f control of the airline. but something the airline does have control over is how it handles the sitsituatioby letting the passengers know their patience is appreciated. We sat on the runway for 2 and a half hours in summer afternoon in Washington DC because of weather in New York. Only once were we offered a small cup of tepid water. Then someone remembered the pets stuck in the cargo hold, and we went back to the gate. After deplaning, we stood at the gate for thirty minutes and weren't given vouchers for refreshments on the concourse nor bottles or at least bottles of water. Finally we were called for boarding, and then 10 minutes after that, the first passenger actually got on. After a second boarding we made it out to the runway... where we sat for another 40 minutes. Keep in mind, this particular plane has no seat outlets nor in seat entertainment systems, so most people had either dead or dying phones at this point, rendering the "complimentary in flight entertainment" available through the United app useless. Once we were finally in air, we weren't comped drinks or Internet or any other amenity offered by United. I've been stuck in situations like this on other airlines, but they worked to provide the barest glimmer of hospitality. Fly the friendly skies? Nah, we'll overcharge you for everything because our business model is unsustainable but our majority shareholders couldn't care less. A Star Alliance Member™."
Cons: "Planes get delayed for all kinds of reasons both in and out f control of the airline. but something the airline does have control over is how it handles the sitsituatioby letting the passengers know their patience is appreciated. We sat on the runway for 2 and a half hours in summer afternoon in Washington DC because of weather in New York. Only once were we offered a small cup of tepid water. Then someone remembered the pets stuck in the cargo hold, and we went back to the gate. After deplaning, we stood at the gate for thirty minutes and weren't given vouchers for refreshments on the concourse nor bottles or at least bottles of water. Finally we were called for boarding, and then 10 minutes after that, the first passenger actually got on. After a second boarding we made it out to the runway... where we sat for another 40 minutes. Keep in mind, this particular plane has no seat outlets nor in seat entertainment systems, so most people had either dead or dying phones at this point, rendering the "complimentary in flight entertainment" available through the United app useless. Once we were finally in air, we weren't comped drinks or Internet or any other amenity offered by United. I've been stuck in situations like this on other airlines, but they worked to provide the barest glimmer of hospitality. Fly the friendly skies? Nah, we'll overcharge you for everything because our business model is unsustainable but our majority shareholders couldn't care less. A Star Alliance Member™."
Cons: "Waiting In the airport 6hr waiting on a flight that takes and hour"
Pros: "Male server was good."
Cons: "Flight time was initially pushed back (booked for 11am, schedule change to 230) and then was over 90 minutes late departing. Very little information on the delay: why, when taking off and no apology."
Pros: "The crew was friendly."
Cons: "This flight was very short the entertainment was non existent, I dealt with a hour delay which made me arrive 3 hours later to where my final destination was. I chose the connecting flight so I could leave at the earliest possible flight. Due to the delay I ended up arriving in Boston way later and had to take the last bus and boat to get to Martha's Vineyard my destination. its just frustrating planning it all out only to have your plans almost ruined because of a delay."
Cons: "Arrived well before the recommended 1 hour in advance for the domestic flight. Lines to move through their security wrapped around the terminal on multiple floors. Called customer service for assistance and they reported there was nothing they could do. Reminded them that it is their responsibility to manage these types of issues such as telling passenger to arrive 2 hours ahead if they have been aware of this chronic issue. They told me they had no way of contacting the airline staff at the airport to assist us Completely unprofessional, poor customer care and inefficient. Will not be flying with United out of Newark NJ again. If it weren't for the friendly passenger in line who let us move ahead we would have missed the flight. Just made it before the gate to the aircraft closed."
Pros: "Boarding was done quickly and the crew members were great."
Cons: "I hate the fact that I had to pay for data just to see the map of where the plane is during my travel. Other airlines will at least give you a map to view as well as one or two free movies/show. They don't make you feel like your being forced to purchase data just to have a pleasant ride. I also hate the fact that I checked in my bag well before my flight (even had time to grab something to eat before boarding) and when I landed the airline informed me that my bag didn't make it on my flight. Like how does that even happen? Then tell me it's on a different flight, that landed 4 hours later. Well, my bag wasn't on that flight either but on a different flight that landed a few minutes later."
Cons: "Even though I downloaded the app, the WiFi wasn't available so there was no entertainment. Also, the flight was delayed over an hour."