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Top 5 airlines serving from Ohio to Massachusetts
Scores according to KAYAK customer reviews
Pros: "The crew was good. Now fast but good."
Cons: "The food was pretty basic."
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Pros: "The crew were fantastic and tried their best the delay."
Cons: "Delayed flight. 2 hours delay. Had to rebook a connecting flight and hence was very tight to board the next flight"
Cons: "Seat did not recline."
Pros: "Equipment was nice and well maintained. Seats are comfortable for coach. Video at each seat. Friendly staff."
Pros: "great flight , on time, great service"
Pros: "About 10-15 yrs ago I stopped transatlantic flights on Delta. It was a scruffy airline with uninterested cabin crew & not to talk of food etc. What a change! Neat clean A330, friendly crew & food + beverages to brag (you pay outrageous prices on 'leaner-meaner' airlines if at all available). Loved the whole experience. Flying is not only getting from A to B & Delta has realized it. Looking forward to my next Delta flight!"
Cons: "the inefficiency and extra steps required to travel. Quite lacking in smooth transition between flights, significantly below expectations relative to other airlines"
Pros: "Fast boarding one way from Nashville to Boston. Smooth ride and on time."
Cons: "Trash onboard from previous flight and flight attendants texting during beverage service and seemed annoyed they were having to hand out drinks and crackers. I don’t enjoy feeling like a nuisance when I’ve paid $250 for the flight. FREE WiFi didn’t work. I always avoid Delta when possible."
Pros: "No food or entertainment on short flight"
Pros: "aircraft is very clean. faster than imaged. the most impressed thing is it has a variety of entertainment programs."
Pros: "The crew was really friendly and helpful. The plane was really clean"
Cons: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."
Pros: "They did eventually put out some small snacks and drinks (water and regular coke)."
Cons: "Small regional plane that was over 3 hours late in departing NY because of weather issues much earlier in the day. Delta did not permit any re-bookings to other delayed flights that were leaving in the intervening period, even though there were empty seats. Very frustrating."
Pros: "Plenty of entertainment options Frequent meals and snacks Attentive service from flight crew"
Cons: "Boarding process was slower than anticipated One of our bags did not make it"
Pros: "Everything went smoothly."
Pros: "Easy boarding. Due to bad weather they kept us well informed. One hour late but not their fault."
Cons: "A little chilly in the waiting are."
Pros: "Exceptional flight staff -"
Cons: "the seats are WAY TOO SMALL"
Pros: "Our original flight delayed and then cancelled and the need help kiosk was quick to provide an alternative. Better aircraft and good flight compared with the original flight"
Cons: "The replacement flight has been delayed almost 2:30 hours due to bad weather in NYC."
Pros: "Great stewardesses, good food"
Pros: "Friendly crew, ok seats"
Cons: "Was not possible to even request a coffee"
Pros: "Crew was great, flight was on-time and most often overlooked (but most important) we got there safely."
Cons: "The seat on this 737-800 was uncomfortably narrow. This was likely due to the table-tray being in the seat armrest. I had to remove everything from my side pants pockets and even then was not particularly comfortable. This is particularly annoying because I usually avoid this by flying comfort plus. However, on this itinerary, Delta would not allow me to give them money for Comfort plus, because it was a domestic leg on an itinerary including stops in Asia. Such a baffling policy!?!?"
Pros: "Satellite TV on this flight was perfect! I got to watch a football game live that I really wanted to watch, but conflicted with this flight. It was great! The leg room was good and the seat was comfortable on this short flight. The lighting was appropriate for an 8pm-12am flight. Crew was nice"
Cons: "nothing to note here on this one."
Pros: "Good movies"
Cons: "Im 6'2. My knees still are hurting due to the horrible leg room"
Cons: "Same as above"
Pros: "I like the fact that I was able to get on this"
Cons: "Delta is completely messed up. My luggage was supposed to travel with me to Boston. But it didn't. Delta waisted my time. Horrible customer su"
Pros: "Crew was friendly and apologetic"
Cons: "The AC did not work and we had to get off and hang out in the jetway for probably 45 minutes. Nightmare."
Cons: "Family of 6 with 3 minors. Could not sit any of us together."
Pros: "Great service. On time flight."
Cons: "I reserved my ticket through Kayak.com. They auto populated my name and added my maiden name. Because that did not match my passport I was charged $50 at the counter to make the name change. Additionally this took a very long time and we almost missed our flight. I am currently fighting with the airline to get reimbursed."
Cons: "After a grueling 14 hour flight back to the states from Asia, got notification that my Delta flight was further delayed an additional 3.5 hrs from the layover of 2hrs, so I was at the airport for a good part of the day and did not get home till midnight. Altogether 24+ hrs of no real sleep. To add insult to injury, a Delta representative called and apologized, offering a $100 voucher or gift certificate. Raised expectation that they might actually do the right thing. I then received a Delta email that says "Your day just got better", except there was nothing but ads and enter to bid for things. Overall bad experience when I really needed them to get me home on time."
Cons: "Too cramped for a flight more than 90 mins - even in the "comfort+" section. This plane configuration is fine for much shorter flight routes"
Pros: "Comfort seat upgrade. Access to Virgin Lounge in London. Food was very good."
Cons: "Video system on plane had too many commercials."
Pros: "Great flight"
Pros: "Nothing really."
Cons: "Arrived at airport at 08:00a for 09:10a flight. Delay for weather, then crew rest, then cancelled ~6 hours later. All while sitting in the airport like a dope. Put on a flight with overnight in LGA, but they could not tell us if a voucher would be provided. Usual story since the govt does not mandate the airlines do better. Was not advised to try standby on other later flights, which worked. Finally landing in BOS, we sat for 45+ min waiting for a third person to flag the plan to the gate. Understand why, but really annoying after such a long day full of delays. Felt many areas could have been handled better. Each person individually tried, but in aggregate it was a mess."
Pros: "They switched me to better seats"
Cons: "They lost my duffle bag, and when they found it, my bag was in a whole different state, and once I finally received my duffle bag my items were wet and damaged."
Pros: "Very enjoyable trip."
Cons: "no food. no entertainment"
Pros: "Fast boarding the plane! Great snacks! Great flight attendants."
Cons: "We sat in the plan for 45 minutes before taking off and arrived 20 minutes late."
Cons: "This flight never happened bc they didn't have a captain for the plane. Not a delay - not maintenance issues - just didn't have a captain so sorry your flight is cancelled. Ridiculous"
Cons: "The flight was delayed by inbound aircraft."
Pros: "Seat assignment very comfortable!!!"
Pros: "Great customer service"
Pros: "On time departure, friendly staff, nice free snack. Overall good experience."
Pros: "He went around and tagged all bags early and was so pleasant to all passengers. I was traveling with an infant and he moved my seat, checked a bag for me and was so helpful. It means so much to an anxious traveling mother."
Pros: "Generally there was a king of a "good buzz" among the passesgers Appreciated the good budget value. It made the trip to see my daughter possible"
Cons: "I don't have any negative feelings"
Pros: "Nice crew, comfy seats, easy flight"
Cons: "Sudden gate change. Seems like it was a little last minute, but the boarding team handled it pretty well."
Pros: "Small jet, 2 seats on each side, so every seat is either aisle or window seat. On return trip, pilot landed safely in bad weather at night."
Cons: "Not departing on time, but better than overlooking needed maintenance, though unnerving that it was needed. No advance notice that carry-on bags would be checked at the jetway, which could have an impact on what you pack versus carry."
Pros: "I felt like I was seriously discriminated against"
Cons: "Seating. The last row of seats are way closer together than the others. I had no space at all."
Cons: "ages they don’t came"
Pros: "Amazing Crew"
Pros: "Food was better than expected, entertainment options were good."
Cons: "If all airlines would just board the people at the back of the plane first, it would go a lot faster."
Pros: "Wi-Fi was great. Watched two movies. Flight was on time and painless"
Cons: "Only complimentary snack was pretzels and only a cup of water."
Cons: "Flight was delayed, but there was clear weather in both Boston and DC. Did not get home until after 1 AM, completely exhausted."
Pros: "Smootm and in early."
Cons: "Not knowing no gratis drinks were served."
Pros: "We took off and arrived on time. That was the only thing they did right."
Cons: "The service was terrible. The stewardess was clearly doing exactly what she needed to in order to not get fired."
Pros: "No problems. Everything was smooth"
Cons: "Took 35 min to move from the gate with everyone buckled in."
Pros: "The flight attendants were helpful and friendly. Short flight, so seats were good."
Cons: "Food options are generally not good on American Airlines flights. This has been a beef of mine."
Pros: "Nothing really, very upsetting start of a vacation."
Cons: "The layover in Boston was an hour or so, but the miscommunication between American Airlines and Iberia was such, that my luggage never left the US. I am very upset cause Iberia did not even provided any good ground help in Lisbon - Portugal, with the most rude personnel I ever had to deal with that was actually annoyed I was complaining they lost my luggage, they offer no assisatance."
Pros: "Excellent entertainment system, comfortable seating, decent refreshment service for such a short trip."
Cons: "The flight didn't board until an hour and a half after the original scheduled time, and despite boarding quickly, we didn't take off for even longer. Because of the long wait, it would have been nice to have been offered a snack in addition to the beverage that was served during the flight."
Cons: "Had to book a flight to Providence and then rent a car to drive to Boston since there were no other available flights to Boston today."
Pros: "AA has. Not been an airline I have used in many years. Great experience, I will be looking to fly with them again very soon."
Cons: "When I spoke with a manager he was callous and told me things happen."
Pros: "Very affordable! Traveling can be difficult, especially from Chicago O'hare - one of the busiest airports in the country - but everything was made easy for me and was a breeze!"
Cons: "No complaints here!"
Cons: "One of the reasons I typically avoid flying on American Airlines is because they have a mostly older fleet which means uncomfortable seat and poor, or in this case no in flight entertainment."
Pros: "Everything was good or better."
Cons: "No dislikes"
Pros: "On time"
Pros: "No food served. Late take off. Seats cramped. Forced to carry on bags, then asked to check for free, if they don't fit. That forces everyone to fight to get on the plane, to get the best place for their luggage. Why not remove the $25 fee on the checking the first bag?"
Pros: "When I'm come back i got late flight"
Pros: "Very comfortable flight. All I did was sleep and watch movies, it was great."
Cons: "The flight was delayed by 15 minutes. We had well over an hour to go have dinner, so we did. While we were gone, they moved our flight to another gate and left no sign behind-just an empty gate. Nobody, including AA staff at another counter would tell us whether we missed our flight. A passenger getting on another flight overheard us and told us what happened. When we found the right gate, I told the attendant that they should have left a notice on the digital board at the previous gate. He became very effeminate and gave me a piece of his mind, since he had "personally" made the announcement. It didn't matter to him that we weren't there to hear it. That was our problem. The flight was delayed even longer after we boarded because of a fuel gauge issue, and when a few passengers moved about to use the restroom or get belongings out of their luggage, the female attendant on board scolded everyone like school children. We finally got home, an hour and a half late."
Pros: "The flight was not only on time, but a little early!! The flight crew were fantastic & the plane looked new. Everything went according to plan which rarely happens these days!!!"
Pros: "The entertainment selection was nice"
Cons: "The plane rides were both extremely hot and uncomfortable. I was sweating profusely on both flights."
Pros: "Was able to switch to a different flight as a standby"
Cons: "The 7:00 flight was delayed for an hour and then delayed for another 2. Meanwhile, the 8:00 flight was called for boarding. It was very frustrating. Those of us who got in line quickly were able to fly standby on the 8:00 flight. I felt the airline did not treat us honestly. I believe the reasons for the delays were known long before the delays were communicated to passengers. (For example, there was a new delay announcement at 8:00 for a flight scheduled to leave at 7:58). Had we been informed earlier, people could have made alternate plans if they wanted to do so (e.g. Rent a car or reschedule for the next day.)"
Pros: "great crew comfortable plane"
Pros: "It was a direct flight"
Cons: "Even with being checked in, the line was so long to check bags, it took over an hour. I had to run to catch my flight. Several people missed their flight. It was an 8 hour flight, with cramped seating, no internet, no TV. They ran out of meals with exception of vegetarian."
Cons: "Booked Brittish Air. Got switched to American. Have flown both in the past & would NOT have chosen American. Now, we will not choose Brittish Air either, as we can't be sure we are really going to get the high quality of Brittish air or substandard American Airlines."
Cons: "When we got off the plane in LA from Sydney they told us our flight to Boston was cancelled, and the next avail option home was in 12 hours. We spent two hours with them and on the phone trying to work out different options to get home sooner, when they brought the flight back again, cancelled it again and then eventually brought it back. The customer service agent on the phone said the flight was on, while the agent on the ground said it was cancelled. They were all confused. Caused an unnecessary amount of stress and work. Would make me think twice about ever flying with American again"
Pros: "Crew were very helpful and responsive. Request for extra water/drink met quickly. Entertainment options functional but limited."
Cons: "Exchange students returning home to France were more interested in sitting with their friends than sitting in their assigned seats. As a result, our (2) originally selected, opposing seats on the aisle were not available without a fight--which we declined to enter into--and settled instead for an aisle seat and an adjacent center seat."
Cons: "Pandamonium boarding process. If you're traveling with elderly, you need to pay for priority boarding to help them get on the plane at a pace they can sustain. There was a bad sewage smell on the plane. No in-flight entertainment, not even music. Very unfriendly gate agents; won't even acknowledge your alive as they take your boarding pass. I hate flying American Airlines. Flying is lousy these days. American takes it to a new level."
Cons: "A very rude flight attendant. I think her name is Anna. Very unpleasant, should not be employed in service or hospitality industry."
Pros: "nice people"
Cons: "cramped seats, lousy snacks"
Cons: "Flight was on Tarmac for an extended period of time without any explanation from the crew. The baggage claim was disorganized and took a long time to get luggage."
Pros: "The crew on board were incredibly kind and sweet"
Cons: "The crew at the gate seemed a bit short and flustered. The gate area was chaotic and crowded. Not a good way to go into a red eye flight."
Pros: "Nothing, absolutely nothing...this was a disgusting experience"
Cons: "Absolutely the worst flying experience of my entire life, it is dispicable that American Airlines can get away with treating humans like this. They never got me home, and refused to refund my for my trip..absolutely dispicable, I am never flying AA again and I am NEVER using KAYAK again for doing business with such a revolting company, this is the last dollar of mine either one will ever see!"
Pros: "Business Class seat"
Cons: "People using forward lavs"
Pros: "Easy to get bags checked and get my boarding pass. Online check-in was helpful, and the electronic boarding pass is convenient."
Cons: "Every source told me my bags were coming on belt E, but they somehow ended up on C."
Cons: "Packed light with no toiletries in our carry on to avoid having to go to baggage claim. They announced anyone in groups 3 or 4 had to check their bags. We checked our bag, boarded the plane, and there was PLENTY of overhead space. Wasted 35 minutes at baggage claim."
Cons: "Not their fault, but stuck on plane in NY because boston was having weather. Just felt like we could have been informed sooner than we were."
Pros: "My original flight was canceled and booking agent was able to get me on the earlier flight."
Cons: "Stewardesses did not pick up trash near the end of the flight. I had to hold it until we landed."
Pros: "Awesome crew, great food, landed early!"
Cons: "No personal entertainment centers for individual passengers."
Pros: "comfortable plane, outlets"
Cons: "major delays, got incorrect information from gate attendants several times."
Pros: "The new Airbus A321T is so roomy and comfortable. You feel as if you have your own room, not just a seat."
Cons: "Wish it had been a longer flight! It was perfect in every way."
Pros: "The humor of the flight attendants"
Cons: "The fact that my flight was so incredibly delayed because a child vomited during landing causing my flight to board 40 minutes late"
Cons: "Cabin pressure - my ears hurt so bad, I was crying. Did not experience that on the United flight down."
Pros: "Assigned seating"
Cons: "Crew was salty"
Pros: "Having had a rough day of 10 hours of travel, arrived at Ticket booth to check in when I DROPPED MY HOT SOUP!! Mr. SAM B Told me not to worry, have a seat and proceeded to buy me another cup of soup and gave me a GIANT hug!! It's an understatement to say he surpassed my service expectations! he should be commended. This random act of service and kindness was witnessed by many other passengers. I"
Pros: "Boston is beutifull and cool in summer."
Cons: "Charlotte airport is way to small and smells bad. Very crowded. Distance between seats on tha plane is too small. Killing my knees."
Pros: "Standard flight"
Cons: "1 hour delay with everyone in the plane. They claimed the mechanics were waiting for a "piece". Shouldnt they check the plane before the people get on board?"
Pros: "amazing crew, very clean"
Pros: "Comfortable seating, good service, wide variety of entertainment options."
Cons: "I’m vegetarian and the food was horrendous and extremely limited."
Pros: "staff was fine"
Cons: "Loaded us on the plane and kept us on the small cramped plane for 90 minutes before leaving. Just stuck sitting there"
Pros: "They put us in First Class which was a wonderful treat"
Cons: "The pretzels were awful"
Pros: "Nothing. It was extremely stressful dealing with the cancellation."
Pros: "Politeness of the crew, not cramped"
Pros: "A competent cross country flight."
Cons: "Very cramped. Having 2 aisles did help."
Cons: "All of the restaurants in the airport have changed to this "high-end" bistros. No fast food anywhere except the premade wraps and stuff at the kiosks. If you need food fast don't try to sit down and eat. My sandwich took 30 minutes to come out. Food was ok."
Pros: "The check in was great. The staff was very helpful."
Cons: "The plane was very small and hot. There was no space for even my legs."
Pros: "Movie deal was enjoyable. But a tough week for the friendly skies!"
Cons: "Mechanical caused me to miss my connection. Exterior of 777 had paint peeling off the fuselage, which is a bad sign. Plane needs an overhaul"
Cons: "Uncomfortable seats, inefficient food service and pricey, and entertainment is a rip off."
Pros: "The email updates on flight gates."
Pros: "not a damn thing"
Cons: "Weather delays are a typical part of travel. What's not typical are 5+ hour delays and sitting on the tarmac and watching your connection take off without you. First Class seats morphed into Economy center seats the next day, with nary a hotel room in sight. Thanks for nothing."
Cons: "Great employees!"
Pros: "The smooth ride"
Cons: "Could not cross my legs Not enough room for food and diabetes kit Flight information would not load"
Pros: "Dependable, fast, clean"
Pros: "Good flight arrived early and upgrade available"
Pros: "Someone stole my seat and asked me to sit in theirs, but ended up being a window seat!"
Pros: "This was the final leg of my flight. At this point I just wanted to be home."
Cons: "Their was no food or entertainment in this flight. I would rather of not connected home they Chicago being that the trip was Boston to Cancun it made for a cumbersome travel and would avoid it in the future."
Cons: "It was 4 hours late."
Pros: "It was a very smooth trip. No issues"
Pros: "The pilot was great. Understanding that all passengers were tired with traveling and the flight delayed he did everything he could to get us to our destination quickly and safely. I could tell he was excellent at his profession. Kudos to all the flight staff!"
Cons: "I was most upset that a bottle of tequila I bought in the duty free store in the cancun airport was confiscated by tsa in Houston. I know this was not united's fault but perhaps my discontent can be forwarded to the proper people. I went through all the correct procedures to transport this via a connecting flight and through no fault of my own had it taken from me. It seems like sort of a scam that travelers are told they can purchase these items and legally transport them home only to have them not make it through security at the connecting airport. I was not the only one this happened to. Bad form!"
Pros: "We were in the Economy section and were pleasantly surprised with the leg room and quality of the seats. My husband is over 6ft tall and had plenty of space to stretch out. The crew was very friendly and helpful."
Pros: "the flight was very short"
Cons: "DID NOT like the way the boarding attendant treated me!!!"
Pros: "This was a 4 hour flight. A TV would have been nice."
Pros: "United airlines reasonable rates And sevices"
Cons: "The delays was awful I'm disabled wasn't offered no assistant to get from one terminal to the next because your flight delays we waited 3hours to go from Chicago to Boston then get on plane and wasn't offered but a swallow of soda that was poured out of a twelve ounce can split between three customers And I'm diabetic my sugar was low because the unexpected delay So that made a perfectly good trip awful"
Cons: "Our flight to San Francisco was canceled"
Pros: "Nothing. As the flight never departed due to "weather""
Pros: "Free direct TV was a bonus. We appreciated the extra space in the United plus seating (which does cost quite a bit extra)."
Cons: "Seats were very uncomfortable. Good choices were VERY limited in United Bistro. No good options for people that are sensitive to spicy foods."
Pros: "The crew made the best of the situation, seemed friendly."
Cons: "Flight left an hour late. Delay caused numerous travelers (including myself) to miss connecting flights. Plane was cramped and we had to sit there for over an hour on the tarmac while we waited for an issue with the plane's weight to be resolved."
Pros: "Flight was on time."
Cons: "Baggage was not assigned a carrousel. After asking where it will show up, I received a verbal carrousel assignment. Almost a hour after landing, no baggage showed up. We finally found it at the unclaimed baggage."
Cons: "Sat in the plane at Cicinnati airport, for 6.5 hours before the airline decided to cancel the flight Disgusting abuse of customers."
Cons: "In front of the exit row so weren't able to recline seats"
Pros: "The cabin and crew were very nice up in 1st class. The food and drinks were served on time and in a timely manner"
Cons: "Plane was delayed numerous times before it was allowed to take off. I ended up being late by 2 hours."
Pros: "Flight was on time, crew was great."
Cons: "The temperature was uncomfortable, air was hot, not cool. Thought the plane had a wifi sticker on the outside of the plane the plane didn't actually have wifi."
Pros: "Flight was on time."
Pros: "Even though the flight left 3 hrs late it was very nice...I still think you should offer free Wi-Fi. ..and it wss nice that the food and beverages were free because we where late..Thank you"
Pros: "Not overcrowded"
Cons: "Flight was delayed. No power outlets"
Cons: "This flight was cancelled and I was given no notification. I was only told once I got to the airport. Luckily the staff member I spoke with at checkin was helpful and put me on another airline, but only after she tried to tell me they'd sent an email and said there were no flights til the following day. I had to explain that I hadnt been notified, had taken off work, had just taken a cab there, was 2 hrs early, and due to the nature of my trip not able to leave the following day. Though she was very helpful I feel it was luck and the nature of using a small airport, not something I can expect. Either way I shouldn't have to explain and insist when it was clearly the airline's mistake. When I later checked my email I actually had never recieved a cancellation email, just an email saying cancellation was possible. Overall another bad experience with United. Flew American Airlines and was happy with the flight."
Pros: "The crew"
Cons: "Really tight seats"
Cons: "I have handicape son and they didnt give seat together"
Pros: "Reasonable amount of leg room. Much better that the flight out, during which all passengers were squashed in like sardines (and I'm a short, small-boned person). United should stick with this model plane and sell the other one for scrap."
Cons: "Complete and total lack of food on a 5+ hour flight."
Cons: "No food provided at all. Sound was painfully loud over speakers during safety video. No way to turn off TVs permanently - kept coming back on with advertisements. Did not have enough room for all carry-on bags on board. Was delayed and no notification given to passengers."
Pros: "Every thing"
Pros: "This was the first time my 19 month old had flown and it was a pleasant experience over all. I asked if the had a spot with an open seat next to it and they moved me so that he has more to wiggle."
Pros: "It's always great when the plane is not full and you have some extra room."
Cons: "I do wish that the plane companies would start to serve some type of food during a three hour flight."
Pros: "Everything was smooth"
Pros: "Nice crew and check-in. Equipment new and clean. Nonstop is great. Comfortable waiting area."
Cons: "My boyfriend and I are tall... 5'9". And 6'2". I am almost hitting my knees and he is definitely hitting his knees on the seat in front. All these short people were in the emergency seats... Plenty of room for them!"
Cons: "Wifi out of order as usual with United"
Pros: "Left on time, arrived on time"
Cons: "Even though we checked in and had our boarding passes, we had to wait an hour for Frontier’s bag drop. Fortunately there wa s a minimal wait at the security checkpoint, so we still made our flight... barely."
Pros: "on time arrival and departure, polite crew"
Cons: "uncomfortable seats, tight fit"
Pros: "STAFF WAS FRIENDLY"
Cons: "SEATS ARE VERY UNCOMFORTABLE"
Pros: "The other passengers were great."
Cons: "My flight was delayed so I missed the concert I was attending, so I lost money. It was extremely turbulent and I was sick. The flight attendents were extremely rude."
Cons: "baggage issue paid for personal item frontier web site confusion"
Pros: "I was supposed to fly to Denver at 2:00 today, and I'm still stuck in Cleveland!!! Not sure when I'm gonna get home!! This is utterly ridiculous!!!"
Pros: "I like that they let us board in the beginning with a child so that we could get situated before everyone else was on there."
Cons: "Paying for my seat to be by my two-year-old grandson. Paying for a pop or beverage on the plane."
Pros: "I enjoyed the swift flight. It was long, but Frontier made it very enjoyable."
Cons: "There was nothing that I did not like. Everything was perfect!"
Cons: "I am never flying Frontier Airlines again. Hidden fees everywhere that make the price much, much less of a deal than it looked when I did the price comparisons against some legitimate airlines. Frontier charged for carry-on bags, tried to charge for seat assignments (all of the available seats & not just the desired ones), charged for every beverage including sodas. Frankly I was surprised they didn't charge for water! Seats didn't recline at all & were like sitting on a metal folding chair for 5 hours. Food tray was about 3 inches wide, could barely put a plastic cup on it let alone a laptop or anything like that. Deceptive pricing combined with crappy accommodations - a combination I will avoid next time."
Cons: "Another plane malfunction! Last time we flew Frontier we were stuck for 2 days in FL! Never was another plane brought in for us. Never was another flight to,Cleveland bumped so we could return home. At least you figured out that disaster and we were able to board a plane scheduled for Philadelphia, which bumped that passenger to a flight 3 hours later. And the stories of horror other passengers had last night...all about Frontier, one man previously had totally missed a cruise! This is not how to maintain nor run an airlines. I will not be giving Frintier another chance."
Pros: "The flight left on time and arrived early."
Cons: "I didn't like that I had to pay for a carry-on and a seat assignment. And then to find out when on board, that I had to pay for any snack or beverage. Good thing I had a water in hand. I had flown Frontier many years ago when I received good service. This flight was just transportation....not a service oriented flight to get you to return. Also, we waited for 1/2 hour at baggage claim for our bags to finally appear..."
Pros: "Boarding was easy and efficient"
Cons: "Seats aren't the most comfortable. Tiny tray tables and the seats don't recline"
Cons: "Delayed flight and overpriced luggage fee - higher than other airlines - I have flown a few times with frontier and every flight had been delayed by mechanical problems - the flight at the gate next to mine also had the same problem."
Cons: "You could not adjust the seat backs, stuck in the upright and locked position for 4 hours. Tight leg room. Would not do it again."
Pros: "I like that it is inexpensive because I would not be able to fly otherwise."
Cons: "I've ridden Frontier several times but never have I ridden on a flight that doesn't even let you put your seat back. For a 4 hour red-eye, this was a huge disappointment."
Pros: "The attendants made sure every one was comfortable before the flight took off, after the doors were close the offered open seats to customers that looked a bit crammed. They were very accommodating. I didn't eat any food, but it smelled amazing. I would definitely suggest Frontier to any one flying I know I will be booking with them again."
Cons: "The chairs weren't the most comfortable, luckily it wasn't a long flight. Is a bit much for checked in baggage. I understand charging for extra luggage but the first checked bag should be complimentary."
Pros: "Smooth flight, arrived early, fast boarding pricess."
Cons: "Everything was fine, no foodand only water for free, which was expected since rates are so low. So low score is only due to N/ A not being an option to rank."
Pros: "I definitely liked the price! I enjoyed not having the food or drink unless paid for during the flight. Having this option available to passengers who wanted this service was nice. Crew members were very polite and professional, and the plane was clean."
Cons: "I had to change my sister's departing ticket because her son passed. I think that this should have been allowed free of charge due to the circumstances. When contacting Frontier, changing her flight from Thursday to Friday night or Saturday would still have cost more than purchasing another ticket, which I did. Something very wrong with this. I measured the carry on that I purchased for this flight from measurements given on your site. At the airport, the carry on was not permitted without paying for it. Your site states 8x14x18. The larger carry on, which payment is possibly required, is stated to be 10x16x24, if I understand correctly. I ended up paying 30 dollars each way, a total of $60.00 for a small carry on that I understood to be free!"
Pros: "Friendly staff"
Cons: "Seats did not recline and were uncomfortable. I would have been really unhappy on a longer flight."
Cons: "Paying for food/drink and not getting anything complimentary - Boo No entertainment to rate. The seats don't move"
Pros: "Nice crew"
Cons: "The prices for snacks and drinks were ridiculous. Can't believe they don't give free sodas."
Pros: "It was cheap and left on time and arrived early. Crew was polite, pilot was funny. Can't really rate the food since I didn't buy any. There was no entertainment."
Pros: "We got to Florida really early."
Cons: "I'm tall so there was not a lot of leg room. We checked in at home and it didn't work so we had to pay again when we got our tickets."
Pros: "I got more than I bargained for. On a short flight (2hrs), I don't need frills. Everything worked, crew was professional. Price was excellent. Paying for extras doesn't bother me, but I understand it's a concept that many people need time to get used to. I'd way rather pay for my carry-on or even water than to have to subsidize the cost of yours."
Pros: "Friendly and efficient staff at check-in and crew on the plane."
Cons: "Unable to rate food or entertainment but a free glass of water was offered, accepted and enjoyed."
Pros: "Did not feel like cattle"
Pros: "The flight was on time! Even landed early!"
Cons: "We had to wait for a long time to get our luggage!"
Pros: "Nice to be flying on Frontier's brand new planes. Pay for what you want and forget the rest."
Cons: "Typical budget airline. Chairs are average and don't recline. Trays are small. You get what you pay for. They charge to carry on or checked baggage. Make sure to pay beforehand or you'll have to pay double at the airport."
Pros: "The second flight was on time."
Cons: "The first flight (6:25am) was cancelled, supposedly, due to "mechanical" problems. I'm calling horse-hockey on that, because there were a lot of empty/available seats when I was checking in the night before. I was at the airport at 5am, and learned of the cancellation (rescheduled to 1:35pm) at the kiosk. The seat on the Airbus jet was the most uncomfortable imaginable. OK leg room, but absolutely no cushioning. The flight home was the most uncomfortable flight I've ever had....and it was only 2.5 hours."
Pros: "Even our three seats cost more. Exit row seat for me costs $50.00. Extra leg room. My two daughters seats cost $16.00 each. Stan"
Pros: "The plane we took, eventually, did not crash."
Cons: "There was a "maintenance issue" with the plane. That can happen. But the way the airline handled it was the problem. Every couple of hours they would push back the departure time. After being delayed 6 hours they told us, "The plane IS REPAIRED, but the crew has timed out." So the departure time had to be pushed back another 3 hours. 15 minutes before that time elapsed they announced that, while they now had a crew, the plane wasn't actually fixed and they were going to bring in another plane in another 2 hours. Before boarding, they announced they needed to move some passengers to different seats, "because there were less passengers than originally scheduled" to balance the weight. This turned out to be a lie because it was a different plane model. I was moved from an upgraded seat to an unsatisfactory one with less leg room. When the plane finally did come in we sat on the tarmac for 60 minutes before taking off. They announced complimentary drinks AND snacks for the delay. And, while I don't get excited one way or another over a bag of peanuts, when the air-waitress came around and tried to charge me for the snacks and claimed that it had never been promised, it was really annoying. Delays happen. Please don't lie about what's going on."
Pros: "We arrived 30 mins before scheduled time"
Cons: "Stuartest were rude and mean. We sat on the plane for 1 hr before they took off. They had an issue with a door censor and while they fixed it the entired plane smelled burnt. This smelled persisted until we took off. It was scary to even fly in the same airplane. Next time i will pay more money and feel more securw and confident in the plane."
Cons: "After nickel and diming to make the ticket price higher than other flights, the flight itself was delayed for more than 7 hours. Don use this cheap, poorly managed airline."
Pros: "Everyone says they paid for a carry on."
Cons: "tsa took 2 hours and we had to rebook the flight. Frontier said to bad and you can try again tomarrow for $99.00 rebooking fee."
Pros: "When we finally got on our plane, our staff was wonderful."
Cons: "Being lied to all day about everything."
Pros: "Well everything was going well for my family until we arrived at our gate and learned that our plane had been given away to another delayed late turning our 6:10pm departure into a 1am departure. Don't get me wrong I do feel bad for those poor people who were delayed on the other flight, but does it make sense to make an additional 200 or so people late to their destination? You don't have any other plane or pilots in your fleet in case this problem occurs. We were expecting to get into our hotel at 9:30pm. It's 4:15am and we're still not there. Terrible."
Pros: "Seats are not very comfortable."
Pros: "1. clear detailed announcements by the one on the PA 2. smooth flight, left on time, good landing 3. allowed changing of seats since flight was not full 4. crew were cheerful Note: I put OK for food and entertainment (but actually this is an Not Applicable answer; as i did not purchase any food on board, and there was no entertainment on board)"
Cons: "1. carry on baggage - I had one that was in a large soft carrier bag that i carried like a handbag over my right shoulder-- the pleasant male counter officer did not say anything but a younger female personnel said it costs US$45 for a carry on bag, fuss was made by her about how the soft bag height was "slightly higher" than the carryon baggage steel rectangular measurement guide nearby. I removed a couple of important items to put into my check-in luggage, paid US$40 for it. Then I was given the OK. After that, I observed several people with hardcover luggages, carry-ons and backpacks (i.e. 1 carry-on that was definitely a lot larger than mine (with wheels and all) and bulky backpacks) ... By the way, the soft bag fit OK under the seat in front of me as it was a "soft" bag and I had leg room too. This made me feel it is a racial discrimination since I am a foreigner Chinese. It marred my otherwise 1 month enjoyable trip to various parts of USA."
Pros: "I like everything nice people fast operations reached on time to destination."
Pros: "Please add a "No Response" or "Not Applicable" response option to this submission form to ensure statistical significance."
Pros: "A flight attendant named Allen (Alan sp?) noticed my alarm at the turbulence and went out of his way to make sure I was ok. We even got to Orlando early. Great crew. Great bumpy flight. Thank you!"
Cons: "They charged extra for everything .... even carry on luggage. We flew to Orlando, FL for Thanksgiving, paying extra for an early, direct flight. The flight was delayed over 7 hours and they gave us a $10 meal voucher that was not accepted by any of the vendors in the airport. On our return flight, more delays. We were not able to check in online because we had a CREDIT balance so we had to wait in the ticket line to check in. NO plans to use the $100 voucher they gave us that has to be used in 90 days."
Pros: "Crew was nice."
Cons: "Five hour delay. No food with the flight. One cup of Coke was given because of our delay. Thanks..."
Pros: "Once in air flight was fine"
Cons: "five hour delay in taking off"
Pros: "The boarding process was good."
Cons: "The flight attendants spent most of the flight joking around with two young female passengers one row behind me. I was in the second to last row. It was a 5:30am flight and no one could sleep because they were so loud. Also the passengers to who you crew was speaking kept swearing and we had kids by us. Very unprofessional crew. Also, I chose this carrier because if the low fare. By the time I was done paying for all of the extras like a seat (really?!) I would have saved money going with a different airline AND had a better choice of flight times. Oh, and free water on the plane."
Pros: "Boarding was fine, airline crew and pilot were Phenomenonal."
Cons: "I hate the fact that I had to pay for a carry on."
Pros: "New plane"
Cons: "Pay extra for everything"
Pros: "departed 3h 45 late after sitting on plane for 1 hr waiting for mechanich"
Cons: "and then paid 1.99 for coffee"
Pros: "Only conveniance was flight leaving Cleveland was non-stop and at a time i needed."
Cons: "Bare bones, seats have very lttle padding, narrower than most, pay for everything, bags, carry ons, drinks. With all that said the fares are equal to other airlines."
Cons: "Flight delay (again)"
Pros: "Actually nothing at all"
Cons: "Everything about this airline"
Pros: "Very helpful and friendly staff"
Pros: "The exit row was a distinct improvement over the "regular" leg room spacing on our flight the previous day. I'm 6'3" and my lady is 5'10" and Spirit's A319 are built for 5'5" and under. Overall flight cost."
Cons: "I'm 6'3" and my lady is 5'10" and Spirit's A319 are built for 5'5" and under in the regular row spacing. Teeny Tiny drop down tray tables are really a joke. Not very useful."
Cons: "Give water!"
Pros: "Paid for the big boy seats up front. Money well spent. New planes. Great trip. Reading the fine print and understanding there fees, made for no surprises."
Cons: "Only complaint, no tv’s..."
Pros: "The agent was very helpful while checking my bag. My bag was also checked prior to getting to the airport and there was nothing they could do to change it to a carry on. That was a little frustrating."
Cons: "I didn’t like the fact that I had been squeezed in the middle seat between two other people while the entire two sections of seats in front of me had one person each in them. Could have spaced out the seating differently to make passengers more comfortable."
Pros: "Nothing to like."
Cons: "My first time flying Spirit. Flight was delayed two hours. If you are taller than 5'1 and weigh more that 90 lbs don't book this airline no matter what the low price. No seat room. No leg room. No way to use a laptop comfortably. Joke of a tray table barely the length of two iPhone 5s and with the width of one iPhone 5."
Pros: "The flight was on time and boarding was effficient."
Cons: "Seats are not comfortable (plastic, no reclining possible), they charge $3.00 for water! They add for carry-on. Staff is loud and makes announcements for selling Spirit products over the loudspeaker. Impossible to sleep. My worst flight ever in terms of comfort."
Pros: "The flight attendant was so nice and so willing to help me and my baby during and after the flight."
Cons: "When I was trying to board the ticket counter tried to make me buy a ticket for my lap baby and I was not going to buy him a ticket. When another ticket counter person asked him to call the gate to tell them to wait for me he said he would and picked up the phone but then said he couldn't connect with them. He said to me "Good luck making your flight" but in a very sarcastic like "you're not going to make your flight" kind of way. I was very disappointed with their customer service."
Pros: "Getting off the plane"
Cons: "Being charged for carry on luggage, constant up sell, tiny seats, late planes."
Cons: "The flight was delayed two hours and I never received an email letting me know before hand. This created a very stressful trip."
Cons: "Every portion of our trip was changed. The original booking times were changed, the flight to our destination was delayed. The return flight was delayed and overbooked. For us to even consider using a service again they'd have to get at least 50% of the trip right. Spirit got 0%."
Pros: "The pilots flew quickly and the crew was understanding about the delay."
Cons: "It was delayed by about 3 hours. I'm 3/4 on delayed spirit flights and probably will never fly spirit again because of these delays."
Cons: "Flight was delayed numerous times but I did not receive any information from Spirit Airlines by text or email. Would have preferred some kind of communication to relay these changes."
Cons: "2hour delay traveled with 3 kids and was a horrible experience and to top it of they charge high prices for luggage never again will travel trough Spirit airlines!!"
Pros: "Once it left the usual cramped ride."
Cons: "Late and a bit disorganized getting off the ground. Lack of up-front info re. costs."
Pros: "Arrived an hour ahead of time. Stood in lines at three ticketing kiosks all three rejected my passport and other ID, all of which are current and valid. Then an employee tapes signs saying the machines are out of order. By the time I got to the person at the desk they said there were only 40 minutes left and the flight closed at 45 minutes. The next flight they offered was in three days. I asked if any other airline had flights and they said they had no way of checking other airlines."
Cons: "Rude and incompetent, as I said. Wil never fly them again, I'd get there sooner walking."
Pros: "We finally left"
Cons: "Spirit personnel were hard to understand, the did not speak clearly and acted somewhat arrogant, could be because they were young and thought they were cool."
Cons: "They cancelled the flight. No bad weather in Boston, no bad weather in Cleveland. Had to book with a different airline and cost us another $250. Spirit offered to fly me back four days after our departure date. What a joke."
Cons: "Late to depart, then 1 hr wait for a gate."
Pros: "The crew was very nice and accommodating."
Cons: "My flights to and from Cleveland were delayed- not due to weather. We were not told why the first flight was delayed but we were told on our flight from Cleveland to Boston that the plane had a broken part. It seemed like the aircraft itself was cheap (even the tray tables are half the size of normal tray tables) and I wondered about my safety. Won't be flying Spirit again."
Pros: "I left my bag in the boarding area in Boston, and they found it, called me, and held it for me. It was a painless process except being in Cleveland without my carry on. I would definitely ride again!"
Cons: "Just that it was delayed, but no big deal"
Pros: "The flight was cheap."
Cons: "Cheap is cheap. I was delayed about 5 hours on the flight out, and then again about 4 hours on the way home."
Cons: "I'ts one thing to charge for a checked bag, but to charge $50 for a carry-on luggage? That's just ridiculous. It states it online, yet I was in disbelief that it means an actual small bag that is stowed overhead in the compartment. So I found out the hard way that that's actually what they mean. Very few people travel with only a purse and nothing else, so this is just a way to make the flight look cheaper than other airlines but then rip you off at the gate. Other airlines charge $25 for a large checked bag, and this airline charges $50 for a small carryon... Ridiculous. $50 each way!"
Cons: "We were delayed prior to boarding, takeoff, and landing. The seats were very uncomfortable and didn't even recline."
Cons: "Where do I begin? The price seemed reasonable until I arrived and they charged me $55 to CARRY-ON my bag. Would have been $55 to check it but I was afraid they would lose it. Then boarding the plane there was a sign saying "FIT CREW: We have the youngest crew of any airline". To me that says age discrimination and also inexperience. When I finally sat down, there was trash on my seat and also facial oil on the window. It was clear that they did not clean between flights. Sitting down, my seat was broken and reclined every time I leaned against it. I had a child about 5 years old behind me that was disturbing everyone in our area and the flight attendant never addressed the situation with their parent. When the child was slamming their tray up and down on the back of my seat, a stranger finally said something. Also, don't expect to even get water for free. $3 a pop! The landing was also extremely rough. Needless to say, I will never fly this airline again!"
Pros: "QUick boarding and take off. Everything on time. Crew was helpful and polite"
Cons: "No Tv/movies. No complimentary food or beverages."
Cons: "Second of two flights that were late Baggage pick up took twenty minutes..."
Pros: "Got a free upgrade to first seat. Super comfy!"
Pros: "The seats and the leg room were great. I like the LED reading lights. Smooth flight."
Cons: "The 4 hour delay."
Cons: "Awful hidden prices"
Pros: "Overall good experience."
Cons: "There was a huge delay and all food was for purchase, so I couldn't eat for several hours, bc I wasn't prepared to spend that many hours waiting."
Cons: "Flight was quite late in boarding. However the flight made up the time, so we arrived almost on time. Flight went fine. Extra fees for carry on were very high."
Pros: "I got put into row 3 by the gate attendant! Nice wide seat, plenty of legroom. What's not to like?"
Pros: "The fight was inexpensive, but you get what you pay for. If it wasn't the only direct flight, I would have gone with another airline."
Cons: "I had been assigned a middle seat and was not allowed to switch seats even though there were plenty of open seats left."
Cons: "Tried to buy baggage ahead. Would not let me. Paid 52 for 1 bag and 157 for ticket. Horrible price for baggage. Never fly Spirit again."
Pros: "Boarding/seating fine."
Cons: "1 hour wait to deplane for lack of gate. Food & entertainment does not exist without charge."
Pros: "Stuff was nice"
Cons: "Flight was 2.5 hours late, there was a disturbance on the plane. Everything seems to take longer"
Pros: "We boarded quickly"
Cons: "The flight was delayed 5+ times, I felt that I was being nickeled and dimed for every last silly detail."
Pros: "Online was not very clear as to how to pay for baggage and I expected some sort of confirmation number. Was not sure how much my bag would weigh. I really thought I paid for my baggage at same time I bought ticket, but it did not show as such so I assumed I was mistaken."
Pros: "Hadn't flown Spirit in years, and I was very satisfied with them."
Pros: "Friendly, dedicated crew. Worked hard to resolve a computer problem at check-in. Great price!!!"
Cons: "Disorganized check-in process due to computer problems. Seats comfy but no breathing room."
Pros: "Got where I was going in a timely fashion and at a great price point"
Cons: "Couldn't bring as much with me as I'd like, but everyone could do with a bit of simplification!"
Cons: "Cancelled flight in the last minute with no offer to help book another flight. Will not offer to pay for another flight."
Pros: "The foreign guy on the phone who gave me my money back"
Cons: "How no one could explain why the flight was cancelled, just that there was "air traffic" issues"
Cons: "i got to the airport an hour before the flight and they said that the flight was already closed very costly bad experience"
Pros: "They charge for everything. Even your carry-on."
Cons: "Like nothing about this airline. I will only fly with Spirit of they are absolute only option"
Pros: "Nothing I will never fly with this airline again"
Cons: "$55.00 for a carry on. Flight delayed for 1.5 hours and still want to charge $3.00 for water. Seats very cramped. Staff not friendly. Check in, the computers were down for 1/2 hour. Should I continue ?"
Cons: "The airlines played with the customers...the plane coming for us to take was late...we had to wait, but the airlines left one person on to process us all to keep us waiting. It was terrible. The tacky constant charges was awful. I had to pay $50 for my bag. I tried to check in the night before...the website was unusable...so it cost more for the bag at the airport...charging more for carry on is outrageous. I changed my" paid for' seat and got charged an additional $5. I WILL NEVER FLY YOUR AIRLINES AGAIN...unsatisfied by my experience round trip. I like to know what I am paying for when I make the reservation.........I do not like the surprise charges!!!"