We were making a move to Mexico from the U.S., and we were amazed at how pleasant the trip was. We had quite a few pieces of luggage, and everyone was extremely helpful. The crew and staff from both Delta and AeroMexico were great, and made our trip as easy as possible. Thanks to all!
Pros: "The sanitizing of the aircraft was beyond expectations. The personal wipes were a plus so we could clean the areas around our seats to our satisfaction. The individual snack bags are a great idea to minimize handling. The boarding rear to front should have been in place years ago and the deplaning was about normal front to rear with distancing."
Cons: "The boarding crew wasn’t friendly"
Cons: "Tv wasn't operating correctly"
Cons: "Seats are too small"
Pros: "Nice helpful crew, plane was clean, arrived ahead of schedule"
Cons: "Nothing much"
Pros: "Nothing three hours late I went to dc and then took the train"
Cons: "Having food & being on time would’ve been nice?"
Cons: "Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags."
Cons: "Food and service. Our flight attendant didn’t seem to want to be there. Sub-par service for first class by a long shot."
Pros: "Smooth flight"
Cons: "No drink/snack service because of shorter flight times."
Pros: "Horrible storms kept us in the air for at least an hour past our scheduled landing time. And yet we experienced virtually no turbulence. The pilots did an excellent job of keeping us updated, kept things as smooth as possible with the bad weather and we had plenty of movies and games to choose"
Cons: "I was charged an extra $100 because my bag was 10lbs overweight. Where is this crazy fee communicated on their website? And why does it have to be so much? I didn't have a way to weigh our bag before we left. I had no idea it was so heavy - ridiculous price."
Pros: "Crew was great, just not very much room."
Cons: "Larger seat room."
Pros: "Crew was very friendly. Food was excellent"
Pros: "Being that I needed to book last minute due to my other carrier only having one flight headed back to my destination, of which they weren't even sure if it would be taking off...Delta came through in a pinch. It was my first time flying with them but the ticket agent was helpful and attentive"
Cons: "more leg room is needed"
Cons: "Seats were a little tight."
Pros: "Efficient and friendly"
Pros: "Not sure why this flight was delayed inbound. But it made the departure late by over 30 minutes."
Pros: "Seats are comfortable and didn’t mind staying with the back upright. Flight attendants veery friendly and boarding was fast and easy."
Cons: "Headrest was too short and there’s no seat back screen. More communication from the cockpit at the end would have been nice. Announcements were very hard to hear over the background plane noise."
Pros: "Quick flight"
Cons: "Flight attendant spoke like a robot. Could not understand her."
Pros: "Flight was safe, smooth & fast."
Pros: "The people was relaxed and the flight attendant was polite and professional.. everything was on time"
Cons: "Nothing at all great service"
Pros: "Roomier than a lot of airplanes."
Cons: "Bumpy ride. Nobody's fault."
Pros: "I liked booking/purchasing my ticket on Kayak on June 3rd."
Cons: "I did not like arriving for my 4:50 PM EST flight at 4:10 PM EST and being told there is no way I can make my flight. The crew at CVG’s Delta desk is incredibly uninspiring and not helpful at all. A lot can be done in 40 minutes and they made little to no effort helping me make my flight or to get me on another flight on 6/13 that would get me home to Colorado Springs the same day."
Pros: "People were great"
Cons: "Air vents and the side of aircraft felt like it was loose and falling off."
Pros: "CVG isn't a huge airport, but it has a good amount of things to keep you entertained/well fed."
Cons: "CVG security line isn't terrible, but there seemingly is ALWAYS a decent wait. When a flight is full, like this one, it's never very comfortable – even a short flight."
Pros: "Boarding was fine. And service was good."
Cons: "TV controls didn’t work. So I couldn’t watch anything for the 4+ hour flight."
Cons: "The attendants at the delta counter in the airport were very rude and told us we were nit elite member when in Lima and Mexico was at the contrary"
Pros: "Friendly crew with modern plane"
Cons: "Why am I paying for first class for just snacks I can buy in an airport shop?"
Cons: "Flight was late by almost 2 hours!!!"
Pros: "Flight was on time, boarded quickly and efficiently. Staff were nice enough but all business."
Pros: "Nothing. Delta is the worst. Delta is awful. Don't fly Delta."
Cons: "I wouldn't know how our flight to Sioux Falls was. Delta left without us, after they made us late. We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Pros: "Nice and attentive staff, smooth on and off."
Pros: "Who could ask for more?"
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled."
Cons: "Everything was perfect. Nothing negative to report."
Cons: "I have never been to Billings, so I find it rather difficult to review this flight that I have never been on."
Pros: "The crew chief"
Cons: "Water not to top; towel holder broken. 20 minutes for wheel chair to arrive"
Pros: "Service was great"
Cons: "Food wasn't great cookie!"
Pros: "Didn't nickel and dime us about snacks or entertainment. Warned us about turbulence, but it wasn't too bad, thanks to the pilot for doing his best to keep us on an even keel. Did not feel,squished in the "comfort" or Premium Economy seats. In the lowered expectations world of modern air travel, this was relatively OK, which means I recommend it and would fly with them again."
Cons: "I told you my daughter's birthdate, you know her age, don't require me to call you and wait on hold for 30+ minutes for her to not be seated by herself."
Pros: "Flying to Portland was trouble free."
Cons: "No complaints here"
Pros: "Really surprised to see that Deltas new 737's had free in seat entertainment."
Cons: "Boarding was a little awkward."
Cons: "i checked my bag and did not have any carry-on. Generally, i feel i should be offered boarding before all the masses who try to carry on bags that are too large and need to be gate-checked....they clog up the ramp and aisles once on the plane (this is a general complaint that is not directed at Delta specifically...applies to all airlines)"
Cons: "Seating is too crowded"
Pros: "Tail winds provided an early arrival. When my flight was rebooked due to a delay on my first booking I was upgraded to Permium booking and drinks were complementary on the flight from Atlanta to Philadelphia."
We sat on the runway for over an hour bc there was a technical glitch on the ground related to baggage. Very annoying and a lot of folks missed their connection.
After pulling away from the gate we sat on the tarmac for 90 minutes with hardly any explanation from the captain. Rows seem more cramped than before.
Internet connection to watch media was very spotty.
The crew was great through the short flight managing to get the whole economy cabin served in the time available.
On time, friendly, Excellent flying experience.
The temperature on the flight was cold.
Great flight - great crew. Thanks American!
Worst airline experience of my life, depending on how the rest of my “customer service” experience goes I may never fly american airlines again.
Cons: "Plane should have been clean due to Covid rules, but was not."
Pros: "I paid for a full seat and the person next to me was so overweight, I had the use of less than 2/3 of my seat. My rifgt shoulder, neck and back was very sore when I got off the plane from lack of any movement."
Cons: "Severely overweight people should not be forced onto another adult if they cannot fit in their own seat."
Pros: "Not much"
Cons: "Why no service in first class?"
Pros: "The leg room was really great!"
Cons: "Difficult finding room in over head bin for carry on bags."
Pros: "Liked we actually made it."
Cons: "Another delayed American Airlines flight where the temperature in the cabin was as the overall apathy of the employees."
Pros: "You sold my seat , now I am sleeping in the airport it is no nice"
Cons: "Yes if you keep my seat"
Cons: "More room is what everyone wants. It’s unrealistic though. First class was pretty comfortable."
Cons: "We landed early and had to wait 45 min on the runway."
Cons: "6 hour delay"
Pros: "Crew professional and competent"
Pros: "Nice crew"
Cons: "Be on time 2.3/4 hour delayed no weather issues or mechanical"
Pros: "Clear communication on flight boarding"
Cons: "Attendant could have been more friendly."
Cons: "A bit of food would have been nice on a 5 1/2 hour flight!"
Cons: "Due to missed connection, computer booked me on later flight, but in the wrong class (i.e., not first class as ticketed). Very helpful agent at O'Hare was able to remedy this though (didn't get her name. 6/25/19 at help desk near O'Hare gate L4, 7PM)"
Pros: "Smallest seats of any airline I've recently traveled on"
Cons: "This plane needs to be retired! It was the most uncomfortable seat I’ve ever had! Also the plane was extremely warm. Like a sweat box or a sauna. Miserable flight. Glad it wasn’t long!"
Cons: "Two hour delayed."
Pros: "The flight was early."
Cons: "More leg room needed."
Cons: "Seemed disorganized getting on"
Pros: "Courteous crew and staff"
Cons: "Check bags online for all flights"
Cons: "Very confused as to why I am receiving messages regarding confirming flight and post flight review when I did not purchase this flight. I watched it, did NOT book it. I should not be charged for it."
Pros: "Newer plane, wifi worked well, coffee good, not sure if it was on time, but it didn't matter to me. Friendly crew. Smooth flight."
Pros: "The plane was not busy so services took about 5 minutes, everyone had 2 seats minimum and generally quiet. Had it been busy, it would have been different in that seats were not very wide, aisles very small, if the seat in front reclines and you don't, you can't see your screen and not a lot of space in general."
Cons: "If you want to select your seat, be prepared to pay £175 per flight. This is ridiculous! Second meal was a very bare bbq beef pie or sweet potato pie... On their own with nothing else and it arrived 30 minutes before we landed so very rushed. On a 9.5hr flight the 2nd meal needed to be an actual meal and come sooner than it did."
Pros: "Departure was on time"
Cons: "Really hard seats, no phone charger outlets, on board WiFi didn’t work"
Cons: "Our first flight was cancelled due to maintenance issues. We waited several hours for another plane to come, and this flight was cancelled as well due to maintenance. We waited in line for 2 hours to be rerouted and now we can’t go out until tomorrow afternoon. We will miss 2 days of our vacation. Terrible experience"
Cons: "Had terrible seats with no reclines and near the bathroom. They charge extra for better seats, they should offer something in return for below average seats."
Pros: "Flight was delayed so much that I would miss my connection so I never went and am on a new flight today on a different airline"
Pros: "Smootm and in early."
Cons: "Not knowing no gratis drinks were served."
Pros: "We took off and arrived on time. That was the only thing they did right."
Cons: "The service was terrible. The stewardess was clearly doing exactly what she needed to in order to not get fired."
Pros: "I liked that we got to San Juan safely. The crew on board was very accommodating."
Cons: "Due to the delays, we missed our jumper flight and American refused to compensate. Also, only had two cookies all day from 8:05am until 3:45 pm! No sandwiches as promised. We were delayed approximately 4 hours total. Had to take a taxi ($85) to Fajardo to HOPEFULLY catch last ferry to Culebra. Guess AmericansAirlines doesn’t care if you have to sleep at the dock!"
Pros: "Flight attendant, David, was extremely professional and nice."
Pros: "Attendants are always friendly; always a peaceful travel event"
Cons: "They put a bunch of crying babies next to me, other than that it was a good experience."
Pros: "The gate agent was having a bad night because she did not get a break. I am platinum pro and would not upgrade me because she said I was not on the list but she put 2 people in first who were not even advantage members"
Pros: "It's not the person at the gate's fault. She tried to be very informative and kind."
Cons: "The flight was scheduled to leave at 630am. It's currently 945am and I'm still in the airport. Now a new maintenance issue was found. Flying is a first world luxury with first world problems."
Pros: "It was fine. Nothing special, nothing wrong. On time."
Pros: "For the price I got my ticket for. This was a good deal. I paid extra to upgrade to main cabin extra but well worth it."
Cons: "Got food and drinks and beer at nomadditional cost"
Cons: "1.5 hours late leaving"
Pros: "* on time * courteous staff"
The plane was less than half full. It was nice to have my row and the row in front of me to myself. Glad I didn’t pay for a seat.
Miserable for someone 6’3” & 200 lbs.
I wish there was a beverage service that was free of charge
I like the fact y’all get me to my destination on time.
awful service. not of kayak but of allegiant
Pros: "The flight from CVG to LAS pretty quick"
Cons: "Allegiance staff at Check-in staff are very rude AMD full of themselves, instead of explaining they expect every traveler know policies of allegiant, there are no boarding pass scanners and to print for you they want $5 if not they force to download their app so that you can get the boarding pass that can be read by TSA scanners ridiculous!!"
Pros: "the non-stop flight works very well. lay overs are never welcomed, but tolerated because they need to be"
Cons: "hard to think of anything"
Cons: "The padding on these seats."
Pros: "Crew was very good and friendly."
Cons: "I would have appreciated a “free snack & cola”."
Pros: "I'm never flying them again I like nothing"
Cons: "the flights were never on time"
Cons: "I see no reason why the airlines cannot provide a beverage and snack - I think they still make plenty of money off our tickets and how much could this really cost them?"
Cons: "Crew unfriendly. Flight attendants and pilots never acknowledged us or said hello or thank you."
Pros: "It was good quality for the price."
Pros: "Enjoyed isle seat."
Cons: "Wider seats."
Pros: "Slight weather delay, no problem. We were assigned to seats with additional leg room that we didn't pay for, that was a nice & unexpected upgrade."
Cons: "I was a bit annoyed that my TSA Precheck was not included on my return ticket although I purchased the RT tickets through my Allegiant account that has all of that on my profile information. Feel like this should automatically have been added when tickets were purchased."
Pros: "The crew was very nice."
Cons: "The AC was broken - only the front half of the plane was getting it. The back half was very hot."
Pros: "the crew was very welcoming. and the boarding process was fast."
Cons: "the seats are not comfortable. however I can understand because of the price."
Pros: "On time"
Cons: "Crew unfriendly, sometimes rude"
Pros: "We finally got to our destination"
Cons: "Uhh not boarding and then the pilot coming on and saying "whoops we have to deplane since the weather is bad." Really? Why not just delay boarding instead of putting everyone through that. Terrible experience"
Pros: "Price and timeliness"
Cons: "Airline broke the stroller we had. That could have gone better."
Cons: "Very dissatisfied with boarding and told we had to pay for our luggage but noone else did .I had prepaid for 1 incase I brought big luggage but I brought carry ones. So I was charged 100..but everyone else's was larger"
Pros: "Pilot was friendly"
Cons: "A little confusion about departure gate"
Pros: "The plane, the crew..."
Cons: "Seats wider"
Pros: "The captain was very good, and we arrived early to our destination. We had to hold back before landing, due to smaller planes landing, so the captain pointed out some areas along our path! Loved it! The flight was smooth."
Cons: "We had to be in the boarding area an hour before the flight was scheduled to leave. However, because of the way that the flights are scheduled, people were still deplaning from the previous flight for 25 minutes after our gate arrival time."
Pros: "Our plane was struck by lightning and therefore not able to fly, so we were deboarded and left to wait until a rescue flight could come in from Boston. Over the course of 4 hours, the crew kept us updated with every little change and were all very helpful! Once we were able to board the rescue plane, the crew handed out complimentary candy and drinks to help ease the wait times. Highly recommended!"
Pros: "timeliness of the flight professionalism of the crew immediate attention to a passenger who fainted"
Cons: "passengers were cold and there were no blankets to be offered there were no hot beverages and it was very cold. all beverages were for purchase and yet no complimentary hot coffee nor tea, even if you wanted to pay"
Pros: "Nothing, honestly. Constantly delayed, cheap airline with forced fees, only one I could take and I can’t believe you exist. You have horrible customer service"
Cons: "I will never fly you again. Sure you don’t care."
Cons: "I bought a flight that I had to end up cancelling - when I called to cancel - within the 24 hour period, they would not let me cancel despite text on my confirmation saying that there would be a free cancellation within the 24 hours. Extremely annoyed that there was a blatant miscommunication. I did not end up going on the flight but was unable to get a refund which seems ridiculous given that there was text on the website explicitly saying this was their policy."
Pros: "Getting off the bus!"
Cons: "2.00 for water! Overpriced everything! Crew was not nice. Kindness goes a long way. Not for this crew impatient and just rude to other passengers. We pay good money to ride on the horror bus!"
Cons: "Long wait due to plane speaker malfunction. Offered free drink pours on flight once we finally took off but it was a very small “2 sip” pour."
Pros: "Great flight. Great staff."
Cons: "The flight was delayed 9 hrs. We were going to NYC for 2 days. We missed an entire day--- cut our trip in half."
Pros: "Flight crew were very polite and we received free soda. Free booze however would have been more appropriate after spending my entire New Year’s Day in an airport."
Cons: "Reviewed 9 hours because a crew member didn’t show. Was originally told 6 hours delay only 20 minutes before the flight was due to leave. Received two $8 meal vouchers and rude and slow service from the entire ground crew."
Pros: "Great airfare, great staff, etc. Cant help that the passengers are idiots ! Love this place."
Pros: "Actual flight good and crew very accommodating"
Cons: "Seats poor. Waited 40 mins before the luggage entered the belt for pickup. Held us up for transportation to rent lot."
Pros: "Great assistance with a wheelchair to board, and gate crew in CVG is super friendly and helpful."
Cons: "After landing, we spent a hour sitting in the plane, waiting for a gate. After the entire plane had deboarded, it took another 15 minutes for them to bring my husband's wheelchair up from the gate checked storage."
Pros: "New plane!"
Cons: "Boarded too early!"
Cons: "Allegiant needs to put more than just school bus seats in their aircraft."
Pros: "Great flight!"
Cons: "Price, service"
Cons: "Flight delayed 3 hours coming in and 5 hours going back. This is unacceptable. I will never fly Allegiant Airlines again."
Pros: "They offered a direct flight from Cincinnati to Austin. The price was good, even though they charge for carry on."
Cons: "They land at the Austin airport, kind of. Once we landed they took us to a Remote terminal which required waiting for a bus to fill up and then take you back to the actual airport. There was no quick way for the bus to return and it has to drive for 15 to 20 minutes to get to the main airport. I took 1 complete hour from when I landed to when I got in my car in lot D."
Pros: "Great service and very clean plane. Staff did everything to accommodate everyone's needs."
Cons: "There was a lot more turnulance than expected which could have made for our shaky landing but the pilot did a great job regardless."
Cons: "I flew to my "surprised" 50th bday party with family and to meet more family. The aircraft problems overheated engine, caused us to get out of the plane, move all luggages and wait foe a new plane that also had to be cooled off before reboarding. We were tired and hungry. Missed my bday with family. Very very disappointed."
Pros: "Everything was great during the flight but..."
Cons: "We were delayed over 7 hours, with only a $50 dollar future airline credit and an $8 meal voucher. That's not nearly enough for that kind of headache. It was 2 am before we arrived at our hotel."
Pros: "Good for Domestic travels"
Cons: "I didn't like how the air was turned off before we were allowed to leave the plane. It made it difficult to breathe with my asthma."
Pros: "Very smooth ride and attentive friendly staff"
Cons: "Snacks were over charged."
Pros: "Great price ."
Cons: "Landing in Austin and having to walk down a wet slippery ramp and then across the tarmac in a thunderstorm ... got VERY wet . How about a cover ?"
Pros: "Flight attendants were very kind."
Pros: "The flight crew was nice."
Cons: "The staff at Ft Lauderdale airport was not customer focused. They were disorganized and rude. My friend paid $5 for his ticket to be printed and, at the very least, they should refund that. I'll never fly Allegiant again."
Like all airlines need to get modern ergonomic seating instead of the terrible old seat style
Cons: "The gate attendant was a little snarky; shirt with an older passenger. The snacks were just okay; almonds would be good, or kind bars."
Pros: "Comfortable seating, good service, wide variety of entertainment options."
Cons: "I’m vegetarian and the food was horrendous and extremely limited."
Cons: "The flight was an hour and a half late getting to Cincinnati due to weather in Houston. We did make up some time in the air, however, when we got to Newark, we waited over 20 minutes to be towed to the gate! This level of service is simply unacceptable."
Pros: "Everyone was friendly and cooperative from ticket counter to flight attendants"
Cons: "Nothing at this time"
Pros: "The crews did a great job!"
Cons: "Departures on both legs of the flight was delayed. First one 45 minutes and second one 20 minutes. The seat on the first flight was not the best and doesn’t seem to have a tall enough back section for taller people to rest their head."
Pros: "Alyessa went over & above to make us feel welcome & appreciated"
Cons: "Limited snacks"
Pros: "We missed our connecting flight any had to spend the night in Washington at our expense."
Pros: "They put us in First Class which was a wonderful treat"
Cons: "The pretzels were awful"
Pros: "Nothing. It was extremely stressful dealing with the cancellation."
Pros: "Politeness of the crew, not cramped"
Pros: "That the flight was a bit shorter than it was suppose to be."
Cons: "A bit uncomfortable, but no more than any other flight"
Pros: "Exit row seat. 18A"
Cons: "No tv, not loving the waffle cookie."
Pros: "Easy check in and boarding. Nice airports"
Cons: "small.seats. poor snacks"
Pros: "United got me on flight 3 hours early AWSOME"
Cons: "The departure moved to three different gates. Inconvenient."
Pros: "On time"
Cons: "Layover in Newark was too long and Newark is not a good airport for layover"
Cons: "The Wi-Fi didn't work when I tried it on my computer."
Cons: "This flight seems to be frequently delayed waiting on the inbound aircraft from SFO to CVG"
Cons: "While boarding the plane, another passenger was sitting in our seat. When I asked to see her ticket she explained she didn't have a ticket and didn't need one? I'm a flight attendant!!! Very rudely. The attitude in some of the flight attendants is wrong !!! You work in customer service help find solutions don't create problems."
Pros: "Very comfortable and enjoyable good vibe not to loud"
Cons: "There wasn't anything I didn't like it was my first flight ever and it was good"
Pros: "Efficient, smooth boarding, on-time push and take off, good skill on a crosswind landing."
Cons: "Being packed into a CRJ-700 with 50 of my closest friends I never knew. Snacks are ok but nothing exciting. No elbow room (I'm not obese)"
Pros: "The crew on the plane were nice."
Cons: "You cancelled my flight when I was in chicago to cincinnati United did not offer me anything no hotel, money back nothing and I had to be somewhere very important I didn't have my thing because it was in my suitcase which i didn't get till sunday. Ended up renting a car and driving the rest of the way. Never offer anything to help me. Then United messed up my plane ticket on my way back home almost miss my flight."
Pros: "Getting from A to B safely. Some of the crew were extremely helpful and sweet."
Pros: "Was supposed to be a larger plane.. uncomfortable seats. Too close to each other."
Cons: "Flight was delayed for water leak. Two hour delay"
Pros: "The crew was wonderful."
Cons: "The temperature on the plane was so cold that ice was falling on passengers throughout the flight from the vents. I chose coffee for my in-flight beverage to warm up, but the flight attendants did not have lids available to offer. As you can imagine, that didn't end well on a turbulent flight."
Pros: "Contact me for more info"
Pros: "Nice aircraft"
Cons: "Late out of ORD"
Cons: "The plane temperature was ice cold and I was miserable the entire flight home"
Pros: "The email updates on flight gates."
Pros: "Everything went like clockwork, the announcements, the boarding, the take off, the landing and the on time arrival. This trip was an example of how things should go."
Pros: "Comfortable and on time other than rain delays"
Cons: "Missed connecting flight and had difficulty getting help to reschedule b missed flight due to retouting to Austin"
Cons: "Terrible flight. I payed for an upgraded seat, list my flight due to a crew on previous flight being late then was put on standby on this plane in a tiny seat next to someone else. We sat on the runway for 45 min. There was an open seat in row 1 that I could have been seated in, but no one offered"
Cons: "Flight was delayed 2 1/2 hours, transferred carriers and still don't have my bag"
Cons: "The flight was delayed so that I would miss my connecting flight so they change me to a different flight which was been cancelled and I had to get a different flight to Detroit where I landed as far from my departing gate as you could possibly make it with 20 minutes to get there"
Cons: "Waiting In the airport 6hr waiting on a flight that takes and hour"
Pros: "We finally got to Chicago.... In one piece!"
Cons: "The delay, the plane changed so the seat assignments changed but we were not given new boarding passes, A MESS!"
Pros: "on time, clean plane, efficient crew."
Pros: "Flight attendant was welcoming and fun."
Cons: "It was a smaller plane and being in the very last row meant I smelled the bathroom. The door was literally within arms reach."
Pros: "The smooth ride"
Cons: "Could not cross my legs Not enough room for food and diabetes kit Flight information would not load"
Cons: "The snack food was the worst I've ever had on any flight. It was some kind of Asian-style snack and I almost gagged. Never had a snack on a plane I couldn't eat until now."
Pros: "Landing was excellent"
Cons: "Flight delayed so booked on another flight. Get to layover and was told that United tried but couldn't book the second leg of the flight after all. Before we left our original destination, they assured us all the arrangements had been made. Lying to customers doesn't look good for businesses."
Pros: "Price and comfortable new plane"
Cons: "Male stewardess was very unpleasant/unprofessional No food or snack or water offered to my son or I"
Pros: "The flight was fine nothing to rave about or complain about."
Cons: "The cargo door did jam on the return flight so we had to wait at least 30 minutes to get our bags. Not sure if someone didn't do what they were supposed to do when securing luggage. It took maintenance some time and several calls before they came to assist."
Pros: "Great crew, nice aircraft to fly!"
Pros: "There is absolutely nothing that I liked about this experience!"
Cons: "They had to reroute my flight four times! Then when they finally gave me a final flight I didn't get the premier seating that I paid for! Even if it's the only flight available the next time I fly I will not book with United!"
Proper communication to passengers from pilot in case of delay.
Free movies or Wi-Fi some kind of entertainment
Totally understand you are a low cost airline but for long haul flights please serve water and have recliner seats
Pros: "Price and staff attention. It was a quiet flight. despite the delay in the boarding there was compliance in the landing time."
Cons: "A bit messy and late boarding. The seats are not comfortable and can not be reclined."
Pros: "It was a flight. Bare bones seats and service for cheap. I'll take it"
Pros: "It was on time and staff was pleasant. Great experience."
Cons: "2 hour delay"
Cons: "Couldn't go and tried to cancel a month ago. Bit was told Rickey was non refundable."
Cons: "They canceled my flight after no delays and did nothing to reconcile the fact I had to pay for a whole new flight on delta. Awful service. This is the first and last time I’ll ever fly with them."
Cons: "Paid a little extra for big front seat person behind me played down jamming knees in my back I called attendant who talked to guy and asked him to return to his ticketed seat he accused her of racism and assured her he would no longer lay there ruining my flight as soon as she left he played back I turned to him and told him to move he said there wasn't room for him he couldn't help it I told him to keep knee out of my back again he refused again I rang attendant she said it wasn't first class it was spirit I will pay more never use airline again"
Cons: "They don;t even provide you with water, cheep cheep cheep cheep. And they hassle you about your carry ons - cheep cheep cheep... and the seats don;t go back - cheep cheep cheep...."
Cons: "The seats on the plane are horrible there so straight up and there so close together . So uncomfortable . The plane was very cold as well."
Cons: "Spirit Airlines does not care AT ALL. I will never fly them again. No explanation of delay, which then led to a full cancellation, in which they then had us waiting in a line for 20 minutes until they (finally?) ejected us out of the security zone because they put our bags at baggage claim, so I wasn't able to buy a flight at a desk from another airlines right nearby because I had to go back through security so they messed up my timing entirely. I have also not received my refund for my baggage / seat extras and it's been a full week. Horrendous. If I could give them negative ratings I would."
Cons: "Was delayed for two hours and then had to wait another hour at the gate for a pilot who showed up late. Didn't really update arrival times or get additional notification for the extra hour until I was on the plane."
Pros: "Not much. The crew tries to be funny, but it really just means they talk way too much. For a one day trip to SF from LA with nothing but a purse, it was fine. But if I had luggage, I'd never fly Spirit"
Cons: "No frills is not usually worth it. For $25 extra per ticket, the drill you get are usually worth it. I avoid spirit unless absolutely necessary. You end up spending way more to have what is basic on other airlines."
Cons: "The plane was delayed multiple times and I wasn't informed of the final three delays by email"
Cons: "Seats were uncomfortable. Could not recline. Airfare appeared cheap until you factor in luggage and carryon fees. Traveling with a child, had to pay for the privilege to ensure we could sit together."
Pros: "Crew was nice, cheerful and helpful."
Cons: "Space very tight. Charge for any carry on or checked baggage. Charge for any beverage or snack. No entertainment."
Cons: "Charging for "WATER" in what is supposed to be "FIRST CLASS" did it for me. I would rather pay twice the price and fly on a carrier that doesn't nickel and dime you. I am surprised that they don't allow but so many breaths before they charge you for air."
Pros: "We bought seats in the exit row and has plenty of room. We boarded on time, no delays. Flight were very price competitive."
Cons: "luggage max weight is a joke. luggage fee is insulting."
Pros: "The fact that I was flying to Detroit. The flight itself was smooth and passengers were nice and quiet. Very funny flight attendant was making all the passengers laugh when she was speaking to the phone, while we were leaving the airplane."
Cons: "I was not aware of the fee for carry on bags. When I ordered the tickets online, it clearly said that they are free. When I arrived the the airport, I was told I have to pay for them. I was traveling with my kids, so I had to pay for all of them. I booked my flights with Spirit before and never had that issue, yet this time I was not happy about how things went. I told the staff by the bagging area, that online it says something different and she told me sorry I cant do anything about it. I told her I didn't bring that much money with me, but that didn't matter. I had to call my friend to pay with credit card for my bags."
Pros: "The prices were cheap (I suppose) They have good branding And the seats though they did not recline were new"
Cons: "Seats didn't recline No in flight entertainment No in flight refreshments Terrible organization in the security area Very tiny congested gate area with minimal seating. It felt like we were in a 3rd world country. Not Logan airport I have never seen a section of Logan that looks as bad as this gate. I did not know the low prices affected the waiting and seating area."
Cons: "After canceling the flight two delays later, customer service Didn't even offer to book a replacement flight to final destination as they are supposed to. I had to book my own flight and pay extra for it."
Cons: "Delayed, on take off. Long time getting luggage after flight. Everything cost money even water."
Pros: "Flight and landings were wonderful and uneventful. If you know what I mean. The seats were a little tight but for the money savings I can live with it. I will absolutely fly Spirit again. The flight crews were fabulous and helpful and very friendly."
Pros: "Group staff was really nice and answered questions very politely"
Cons: "Flight was delayed for hours (technical problems) on end and didn't get a heads up till hours after I found out by getting to the gate! When I called to cancel the reserration and get a refund, had to explain myself a number of time that I don't want them to find me a solution that will take 2 or 3 flights to get to my destination, that all I want is my money back. In the end they agreed, and now I just need to wait 7 work days it."
Pros: "There were no delays ! Flight was 10 to 15 mins before time to and fro !"
Cons: "$55 per carry on or check in, is a rip off. Especially when you are supposedly giving good deals on air fare. Also, the worst is you don't serve even something so basic as glass of water for free."
Cons: "tried to cancel the reservation couldn't do it"
Pros: "Made it home in one piece"
Cons: "Only one suitcase, otherwise had to pay $52 for anything extra. Some passengers had more than one case/bag without charge. The staff acted like they did not enjoy their professions. Charging for snacks seemed outrageous & asinine. The flight was very rough and at some points very frightening. Dropped down more than once with my stomach having a pit. The passengers clapped their hands when we landed as if it wasn't safe. Not happy, extremely disappointed. The fight to Florida from Detroit was awesome & pleasantly surprised. I probably wouldn't recommend Spirit to friends or family."
Pros: "planes departed and arrived on time"
Cons: "fares weren't "cheap" but the experience was cheap"
Pros: "We were rescheduled to fly with Southwest"
Cons: "We arrived 3 hours early. Upon check-in, we were told the flight was canceled due to mechanical issues. It took them 1 hour to get us on another flight and another 2 hours to get us a hotel voucher for the night. I will never fly Spirit again."
Pros: "New, clean airplane, friendly staff, on-time departure, easy check-in, frequent safety reminders (announcements of upcoming turbulence, frequent reminders to buckle up, swift collection of garbage, good in-cabin service."
Pros: "The experience was uneventful"
Cons: "Sneak attack carry-on fee, no complimentary anything, felt cheap, plain interior crappy/dirty."
Pros: "you pay $45 for a cary on. the seats don't recline. there's no leg room. the tray's are 4 inches deep so you can't place anything on them."
Cons: "The wait at baggage claim"
Pros: "Nice crew."
Cons: "No leg room. Seats don't recline. Extremely high baggage charges. Inefficient check in procedures."
Cons: "The reason for the 0 score is my first flight on August 14 2016 flight 781 got canceled witch made me and my lady miss our cruise departure time with carnival cruise lines being stranded in Baltimore for 3 days until I could get family to rent me car so we could drive 12 hours all the way back to Georgia because your flight attendant said we could not exchange our flight tickets to go to Georgia that we could only fly to our original destination Orlando but like I explained to them that our boat already left and that we just wanted to go home and to top it off when I talked to the flight associates they told all of the passengers that the plain has been having a shaking problem for quite a while and it has been reported a couple of times and when the maintenance people where out looking at the plane August 14 2016 flight 781 that they could not figure out what was wrong with it that they didn't see anything but since it has been reported before multiple times that now the plane had to be shut down and closer inspected so not only did We get stranded in another state for a couple of days I lost money on my cruise that I never got to go on that was planned for 6 months but I lost out on about $1400 dollars on the cruise and plain tickets due to your company poor maintenance on your plains I will never book with your company again and believe me nobody I know will either and I will be filling a claim to get my money back for missing this flight August 18 2016 Flight 676"
Cons: "I booked a flight with my family, later I added my girlfriend. Obviously we wanted the same flight. Spirit uses the same flight numbers for all of their flights daily. The spirit lady booked the flight for my girlfriend and booked her the wrong day. She can't fly by herself. We ended up buying another set of tickets through frontier. Talked to 4 people through Spirut none understood good enough English. poor poor poor service. Never again."
Cons: "It took so long to check in for the flight that I almost missed it. It was not apparent you had to pay for carry on bags when I purchased my ticket"
Pros: "We arrived in Philadelphia earlier than i expected, seeing that we didn't leave on time."
Cons: "NO CARRY ON, my pocket book was counted as an item by itself, which means I had to put it into my weekend bag to make it one item."
Pros: "The crew on the plane was great. Friendly, polite quick. Too bad they were like cops dealing with people that would not turn off their phones or stay in their seats."
Cons: "The Spirit counter had 2 people working and no customers. Would not give me a seat number. Gate agent had 40 people in line and was by herself. Seems odd to hold up people boarding while I got in line to get my seat number. Also the baggage fee really does suck. $50+ for a carry on was cheapest option. Passengers caused issues the whole time. Police called and met them on exit from the plane. Frontier is the better way to go out of the two sister airlines."
Pros: "The price."
Cons: "They charge 65 bucks (roughly exchanges at the dollar value) for 2nd carry on which is ridiculous. My boyfriend and I had to wear all of our clothes to eliminate that 2nd carry on bag."
Pros: "The flight itself was ok, delayed only 15 minutes"
Cons: "They charged me $55 for a carry-on that i always carry for free with any other airline and I will have to pay the same amount on the flight back so that their ticket price is not as cheap as they advertise! It's a fraud! If I knew I would have definitely chose a different airline. Also, the crew on the ground was terribly rude and not helpful even though we were not impolite or rude at all"
Pros: "Low fares"
Cons: "Baggage fees too high"
Pros: "I booked my flight thru kayak with out realizing the airline i was flying was spirit, I've heard a lot of bad comments about that airline, the crew was amazing they make everyone feel welcome."
Cons: "Well i used kayak and like i said it was my first time flying spirit so i didn't known i have to pay for my seat i think kayak should of let me know that."