Flight attendants were excellent.
Cons: "Not make me check my carry on when there was adequate room in plane"
Cons: "Delta is always a step above the rest."
Cons: "The boarding crew wasn’t friendly"
Cons: "Assigning seats at check in? Why was that a thing? Also why did we have to wait for almost an hour once we landed to be given a gate for us to unload? So stupid the whole thing."
Cons: "The Delta flight leaving Cleveland was a hour and a half late so we could not make our connection to get home and had to overnight in Minneapolis. This is the fourth time in six flights For Delta. I think the Kayak booking algorithm needs to allow more time between connecting flights."
Pros: "Quick boarding and great with accommodating my request for a window seat."
Cons: "Offer in flight entertainment."
Pros: "The crew was amazing this round I got good seats"
Cons: "Forgot my earphones so I had to read a book. I never asked nor did I see earphones"
Pros: "Crew was great."
Cons: "When all overhead bins were full, they should have allowed those who didn’t need to check their carry on to board the plane before those who needed to check their carry on. Very unorganized at gate."
Pros: "The ceew"
Cons: "Unorganized boarding and 6 hour delay from expected departure time."
Cons: "The customs and border inspection station in Atlanta is an absolute disaster."
Cons: "Flight was delayed and our luggage is lost"
Pros: "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
Cons: "Seat assignment at gate and it changed 3 times to Accommodate others."
Pros: "We eventually got there"
Cons: "In Cleveland, the doors remained opened for about 30 minutes after they were supposed to close, and 6-7 people boarded. We then arrived in ATL quite a bit after we were scheduled to land."
Pros: "Delta Comfort Plus for the win! Great seats with plenty of legroom and room for carry ons. Friendly flight attendants"
Pros: "Delta always tries to do the very best. There were no issues with Delta."
Cons: "I did not like the seat assignment. It seems that when I have booked through Kayak, I get a very bad seat. In this case, it was all the way in the back - next to the toilet. The seats didn't recline, and there was no window - because we were right next to one of the engines. I will use Kayak to price compare on future flights, but I will not book through Kayak. Not sure if this is just a coincidence - but it only happens when booking here."
Pros: "The crew were fantastic and tried their best the delay."
Cons: "Delayed flight. 2 hours delay. Had to rebook a connecting flight and hence was very tight to board the next flight"
Pros: "Flight was good. Left on time. Crew was attentive."
Cons: "Did not assign seat at check in. Had to go to gate and check in. Staff handled it well, but it was inefficient. Wasted time dealing with it."
Pros: "Two ladies working in the aisles were very pleasant and nice"
Cons: "Takeoff accelerated too much... nicer to have a longer launch process"
Pros: "20 minutes ahead of schedule"
Pros: "Efficient on board crew"
Cons: "Ground crew caused delay for unknown reason"
Pros: "The crew is always wonderful. The complimentary beverage and snack really makes the flight better, even in the tiny seats. The flights with tv screens and charging ports are great, although they only seem to be on my shorter of the two connecting flights."
Cons: "Crew allows the first zones to place both their carryon and personal items in overhead storage, filling the bins before many travelers board the plane. We are then asked to check our bag, and are forced to put our 1 bag between our legs, whole many people stored two overhead. Flight was delayed a few minutes and time was not made up in air. Delta changed a few of our flights before we were even off the plane, while other passengers were allowed to keep their original flight (originally we all had the same connecting flight). Looks to me like they overbooked and pulled some of us randomly. Also, my checked bag was sent on wrong plane, and sat unattended at next airport for 2 hours."
Pros: "everiding si so good thanks this is my 2nd time lovet"
Cons: "so organais tritment so good everiding lovet"
Pros: "Short trip"
Cons: "Very hot ride"
Pros: "Crowded boarding area, but no standing around for long. Quick boarding. Entertainment not available so can't rate that. Good crew"
Pros: "The plane went where it was supposed to go."
Pros: "Despite small aircraft, boarding was fast and easy. On time departure and arrival. And quite clean aircraft despite a very fast turnaround. And Biscoff!!!! Delta's free wifi for messaging is a nice touch, as is free in-flight video. In-flight music would be nice, too. Doesn't hurt to ask :)"
Pros: "The plane was clean and well staffed. The crew was nice and helpful if I needed anything. The snacks and drinks are decent and what you would expect: small bags of pretzels or cookies and your choice of Coke product or coffee. Using the mobile Delta app made boarding and finding my gate a breeze."
Cons: "The seats were hard, and it was hard to fall asleep."
Pros: "On time. Most important"
Pros: "We were treated very well and it was a short, sweet flight. Nothing to complain about."
Pros: "Seats are comfortable. These short haul flights often have worn out, painful seats."
Cons: "They do a bad job of screening people with bags too large for the overhead bins and then those people have to check one they have already tried to board and it slow things down."
Pros: "Delta was so accommodating"
Pros: "- usb abd 110v charging ports on the seat backs - in-flight entertainment system for all passengers - comfy seats and adequate legroom in basic econ."
Cons: "- zone 1-5 boarding does not make for good logic - should board all window seat passengers first, then all middle seaters, and finally all aisle sear passengers"
Pros: "I liked that Delta gave me quick alternative flights and was able to switch at no charge to another flight using their app. I was traveling with my 12 year son and they were accommodating in seating us together."
Cons: "The hassle and the fact that we had to run to catch the new flight."
Pros: "Hey, they let us off the plane."
Cons: "The plane had just come in & problem was detected. Does it really take an hour to get the log book recorded?"
Pros: "Delta is a mess to check in. Check in on line, print boarding passes then stand for an hour to get bag checked, in Cleveland an. urn ind almost as long in Austin. Terrible"
Pros: "It was on time."
Cons: "The plane was dirty and there was a lot of trash around my seat."
Pros: "Free first checked bag, comfy seats"
Cons: "Would have liked more movie selection"
Pros: "Hard to like anything with this delay -- missed 3 appointments in Raleigh."
Cons: "If you have to swap out planes, do it at night, not the morning of the flight! And tell the customers in advance, so they can get some sleep instead of hurrying to the airport for an "on time" flight that couldn't be flown because of an equipment problem."
Cons: "Economy seating was cramped and painful. I sat in a window seat and couldn't hardly move freely enough to get my seatbelt on; and I am a petite female!!"
Cons: "the seats are WAY TOO SMALL"
Pros: "Our original flight delayed and then cancelled and the need help kiosk was quick to provide an alternative. Better aircraft and good flight compared with the original flight"
Cons: "The replacement flight has been delayed almost 2:30 hours due to bad weather in NYC."
Pros: "The aircraft was much better than the originally plan which was delayed and then cancelled. Comfort seats and cleaner aircraft was a nice surprise after 5.5hrs of stranded time at the CLE airport."
Cons: "Delayed for 5.5 hours."
Pros: "Flight attendant was very nice."
Cons: "My 6 pm flight left at 8:19. Debris wasn't cleaned from plane between flights. Want some French fries? Lady had two barking dogs in first class. I was in first class. It wasn't worth the extra money we paid to be in first class."
I booked my flight through Kayak. I was not able to make the flight. I sent my passport in for renewal 7 weeks ago. I still have not received it. I couldn't rebook because I didn't know when or if I would even receive it. That would of cost me a extra $500. So I asked for a refund or voucher to book at a later date. I only was able to recover $90 of the $1000 I spent on my flight. How would you feel?
They have made the seats even narrower and tighter fore. Like paying someone a lot of money to torture you. Tall people—don’t mean NBA— can’t scoot down so there’s no seat to support neck. We got sore necks and no sleep. The aisles so narrow now flight attendants are hitting people’s shoulders all the time, spilled hot coffee on me. They probably have bruises. Airlines guilty of human rights violations.
The flight was on time. The flight was rough/ choppy so there was no beverage service. The could of offered bottled water and the cookie or pretzels. Not customer oriented. Cleveland -Anerican Airlines needs to reorganize/ layout their incoming boarding pass and ticketing/bag tag area with a separate customer service area for flight cancelations. It is a cluster! Someone should video tape and send to the funniest video program.
The plane was very late arriving at the gate which made me miss my connecting flight which made me miss my shuttle. I’m very upset and will be calling American Airlines
No wi fi and carry on had yo be checked not enough room
Pros: "Took care of us, gave us snacks and drinks, and pillows and blankets"
Cons: "Plane almost caught up in flames. Gas was filled through the entire plane. Had a big scare."
Cons: "My eyes were watering and my nose was itchy for the entire flight and I had to hold back sneezes and I think there was something in the air on the plane that was causing this to happen. I was double-masking and I do not have allergies. I wonder if it had to do with the chemicals used to disinfect the plane between flights? I was not very comfortable, to say the least. Everything else was great, though, but I don’t think I will be flying again anytime soon."
Pros: "Entertainment on seats"
Cons: "I sat in seat 12A- the window was so hot it was burning my arm and I was extremely hot. Not sure if it’s from the engine heat or sun but it’s probably a mechanical issue that the 737 should address. Horribly uncomfortable trip."
Pros: "A crew member saw me struggling to walk and offered a wheelchair, explained to me that I would be met with one throughout my trip. Her name was Donna!! Problem occurred when we got to Dallas."
Cons: "Instead of circling in the sky, they could have had the pilot take the alternate route he eventually took anyway, in the first place. My family and I still don’t know if we’re going to get a flight to El Paso/ stand by. So much 4 seeing my armyson before he deploys, recipient time waisted over bad decisions on to of everything else, entitled woman on the plane insults me on the lane for no reason. The crew was amazing though."
Pros: "Crew was nice, especially the AE crew"
Cons: "No delays, there were 4, communication via text was nice, but a reason why so many delays would’ve been nice"
Cons: "The attendants attitude."
Cons: "6 hour delay"
Pros: "Great airplane. Enjoy the 2 seat rows."
Cons: "AC was way too cold"
Pros: "Missed our connection flight. Time to close terminal to far away. Ran to gate closed as we got there."
Cons: "Spending night in Chicago O'hare airport where we rerouted."
Pros: "Crew was amazing. Seats were comfo"
Pros: "The friendly informative team when we learned our plane broke. I switched to Charlotte connection earlier as a Miami one made no sense as Miami is south of Atlanta final destination. We had a different outcome than expected yet staff cared for us."
Cons: "Plane better maintained as before take off a hydraulic part broke and we were grounded . We arrived home hours later than planned because of this."
Pros: "Nice aircraft once I got to Texas. From my hometown the plane was kind of old."
Cons: "Well they lost my luggage after my original flight was delayed 2+ hours. Rebooked my flight but never communicated to me whether they would handle my bag transfer or if I needed to go get them myself From the baggage claim to put into the correct flight. So I had no clothes..."
Pros: "This was a quick flight - 39 mins I also got an upgrade too"
Pros: "My bag was lost!!!"
Cons: "To have my bag delivered"
Cons: "Departing on time...30 minutes late."
Pros: "Very professional and timely. My last six flights with American have been without a hitch and right on time. If I were a business traveler, which I am not, American Airlines would be my go to carrier. Quite satisfied with this airline and have been for a long time. Thanks!"
Pros: "The crew"
Cons: "I just don’t understand how a flight can be delayed three hours from weather the day before. And, of course, we arrived and there was no gate for us. They had three hours to have a gate ready for us. AA fail!"
Pros: "Check in"
Cons: "Missed connection"
Cons: "They charge for coffee."
Cons: "Supposed to leave saturday, but didnt cause the lady at airlines said i need a visa when i did not need a visa.now its tuesday in austrailia and im stuck in airport because quantos doest know where my bags are. This trip is turning or turned into a total disaster!"
Pros: "Standard AA domestic flight. Once we were boarded and underway, things were fine. Crew was friendly, the aircraft was cleaned on the turn from the prior flight, and we didn't sit on the tarmac too long when arriving at DFW. Normal operations for AA domestic."
Cons: "Unfortunately, normal operations for AA domestic means boarding 20-30 minutes late, which delayed the arrival a bit. In general, AA could provide more accurate updates and boarding information for their flights. For example, if the inbound aircraft arrives at the time my flight should be boarding, I want to see an updated departure time, rather than maintaining the "on time" status right up until five minutes before the new boarding time. Generally it takes 25-30 minutes to turn the plane for the next outbound flight."
Cons: "Now pay significant more for carry on bags for another mediocre airline where it is not significantly cheaper."
Pros: "Crew friendly"
Cons: "Tight quarters. No food. Seat wouldn’t recline. No USB plugs."
Pros: "Like my AA rides > 90% of the time. The usual prob is sketchy gogo service."
Cons: "Nogo gogo"
Cons: "We were unfortunately stuck on the tarmac for 45 minutes. I ran to my connecting gate but they had already closed it. There wasn’t a service rep at the gate. I walked to another gate and there was a very helpful rep who rebooked me to a nearby city. It overall was disappointing and caused me to get home about 3 1/2 hours later."
Pros: "I liked how friendly the staff was. All the attendance were helpful and always happy to help."
Cons: "Plane was dirty and crew inattentive."
Pros: "Short flight, nothing much to say."
Pros: "The crew on both flights to Cancun were very nice!! thanks"
Pros: "Speedy boarding, friendly crew."
Cons: "Seats are definitely cramped."
Pros: "The gate agent was having a bad night because she did not get a break. I am platinum pro and would not upgrade me because she said I was not on the list but she put 2 people in first who were not even advantage members"
Pros: "Flight was smooth and ontime"
Cons: "Flight was extremely expensive."
Pros: "Pilot did good job in tricky conditions at landing."
Cons: "Wish food were served."
Pros: "Flight operated safely and on time. American is trying to be better."
Cons: "Never enough overhead storage space when flight attendants bring three carryons and passengers can only bring two. The Group Zone boarding process is an improvement. Captain not very informative about the plane's route of flight and some of the major cities the that we flew over."
Cons: "I selected an aisle seat because I have very bad anxiety and when I got there to print off my ticket I was assigned a middle seat. It was very uncomfortable"
Pros: "Good flight! Smooth landing!"
Cons: "The flight was cancelled without notification."
Pros: "Very affordable! Traveling can be difficult, especially from Chicago O'hare - one of the busiest airports in the country - but everything was made easy for me and was a breeze!"
Cons: "No complaints here!"
Flight was delayed about 20 mins, but they kept it “on time” status until 6:02, flights was supposed to leave at 6:01. I just wish they had been more upfront about the delay from the start
I wish there was a beverage service that was free of charge
I like the fact y’all get me to my destination on time.
awful service. not of kayak but of allegiant
Pros: "The flight from CVG to LAS pretty quick"
Cons: "Allegiance staff at Check-in staff are very rude AMD full of themselves, instead of explaining they expect every traveler know policies of allegiant, there are no boarding pass scanners and to print for you they want $5 if not they force to download their app so that you can get the boarding pass that can be read by TSA scanners ridiculous!!"
Cons: "I'm upset with kayak for sending a survey before I was off the plane!"
Pros: "the non-stop flight works very well. lay overs are never welcomed, but tolerated because they need to be"
Cons: "hard to think of anything"
Cons: "The padding on these seats."
Pros: "Crew was very good and friendly."
Cons: "I would have appreciated a “free snack & cola”."
Cons: "More space under the seat in front of me for my carryon"
Cons: "I see no reason why the airlines cannot provide a beverage and snack - I think they still make plenty of money off our tickets and how much could this really cost them?"
Cons: "Crew unfriendly. Flight attendants and pilots never acknowledged us or said hello or thank you."
Pros: "It was good quality for the price."
Pros: "Enjoyed isle seat."
Cons: "Wider seats."
Pros: "Slight weather delay, no problem. We were assigned to seats with additional leg room that we didn't pay for, that was a nice & unexpected upgrade."
Cons: "I was a bit annoyed that my TSA Precheck was not included on my return ticket although I purchased the RT tickets through my Allegiant account that has all of that on my profile information. Feel like this should automatically have been added when tickets were purchased."
Pros: "The crew was very nice."
Cons: "The AC was broken - only the front half of the plane was getting it. The back half was very hot."
Pros: "the crew was very welcoming. and the boarding process was fast."
Cons: "the seats are not comfortable. however I can understand because of the price."
Pros: "On time"
Cons: "Crew unfriendly, sometimes rude"
Pros: "We finally got to our destination"
Cons: "Uhh not boarding and then the pilot coming on and saying "whoops we have to deplane since the weather is bad." Really? Why not just delay boarding instead of putting everyone through that. Terrible experience"
Pros: "Price and timeliness"
Cons: "Airline broke the stroller we had. That could have gone better."
Cons: "Very dissatisfied with boarding and told we had to pay for our luggage but noone else did .I had prepaid for 1 incase I brought big luggage but I brought carry ones. So I was charged 100..but everyone else's was larger"
Pros: "Pilot was friendly"
Cons: "A little confusion about departure gate"
Pros: "The plane, the crew..."
Cons: "Seats wider"
Pros: "The captain was very good, and we arrived early to our destination. We had to hold back before landing, due to smaller planes landing, so the captain pointed out some areas along our path! Loved it! The flight was smooth."
Cons: "We had to be in the boarding area an hour before the flight was scheduled to leave. However, because of the way that the flights are scheduled, people were still deplaning from the previous flight for 25 minutes after our gate arrival time."
Pros: "Our plane was struck by lightning and therefore not able to fly, so we were deboarded and left to wait until a rescue flight could come in from Boston. Over the course of 4 hours, the crew kept us updated with every little change and were all very helpful! Once we were able to board the rescue plane, the crew handed out complimentary candy and drinks to help ease the wait times. Highly recommended!"
Pros: "timeliness of the flight professionalism of the crew immediate attention to a passenger who fainted"
Cons: "passengers were cold and there were no blankets to be offered there were no hot beverages and it was very cold. all beverages were for purchase and yet no complimentary hot coffee nor tea, even if you wanted to pay"
Pros: "Nothing, honestly. Constantly delayed, cheap airline with forced fees, only one I could take and I can’t believe you exist. You have horrible customer service"
Cons: "I will never fly you again. Sure you don’t care."
Cons: "I bought a flight that I had to end up cancelling - when I called to cancel - within the 24 hour period, they would not let me cancel despite text on my confirmation saying that there would be a free cancellation within the 24 hours. Extremely annoyed that there was a blatant miscommunication. I did not end up going on the flight but was unable to get a refund which seems ridiculous given that there was text on the website explicitly saying this was their policy."
Pros: "Getting off the bus!"
Cons: "2.00 for water! Overpriced everything! Crew was not nice. Kindness goes a long way. Not for this crew impatient and just rude to other passengers. We pay good money to ride on the horror bus!"
Cons: "Long wait due to plane speaker malfunction. Offered free drink pours on flight once we finally took off but it was a very small “2 sip” pour."
Pros: "Great flight. Great staff."
Cons: "The flight was delayed 9 hrs. We were going to NYC for 2 days. We missed an entire day--- cut our trip in half."
Pros: "Flight crew were very polite and we received free soda. Free booze however would have been more appropriate after spending my entire New Year’s Day in an airport."
Cons: "Reviewed 9 hours because a crew member didn’t show. Was originally told 6 hours delay only 20 minutes before the flight was due to leave. Received two $8 meal vouchers and rude and slow service from the entire ground crew."
Pros: "Great airfare, great staff, etc. Cant help that the passengers are idiots ! Love this place."
Pros: "Actual flight good and crew very accommodating"
Cons: "Seats poor. Waited 40 mins before the luggage entered the belt for pickup. Held us up for transportation to rent lot."
Pros: "Great assistance with a wheelchair to board, and gate crew in CVG is super friendly and helpful."
Cons: "After landing, we spent a hour sitting in the plane, waiting for a gate. After the entire plane had deboarded, it took another 15 minutes for them to bring my husband's wheelchair up from the gate checked storage."
Pros: "New plane!"
Cons: "Boarded too early!"
Cons: "Allegiant needs to put more than just school bus seats in their aircraft."
Pros: "Didn't mind paying for bags, seat, snacks, drinks,.....but a 10hour delay!!!! UNEXCEPTABLE Will NEVER use this airline again!!!"
Cons: "10hour delay!!! No weather problem.."
Pros: "Great flight!"
Cons: "Price, service"
Cons: "Flight delayed 3 hours coming in and 5 hours going back. This is unacceptable. I will never fly Allegiant Airlines again."
Pros: "They offered a direct flight from Cincinnati to Austin. The price was good, even though they charge for carry on."
Cons: "They land at the Austin airport, kind of. Once we landed they took us to a Remote terminal which required waiting for a bus to fill up and then take you back to the actual airport. There was no quick way for the bus to return and it has to drive for 15 to 20 minutes to get to the main airport. I took 1 complete hour from when I landed to when I got in my car in lot D."
Pros: "Great service and very clean plane. Staff did everything to accommodate everyone's needs."
Cons: "There was a lot more turnulance than expected which could have made for our shaky landing but the pilot did a great job regardless."
Pros: "Everything was great during the flight but..."
Cons: "We were delayed over 7 hours, with only a $50 dollar future airline credit and an $8 meal voucher. That's not nearly enough for that kind of headache. It was 2 am before we arrived at our hotel."
Pros: "Good for Domestic travels"
Cons: "I didn't like how the air was turned off before we were allowed to leave the plane. It made it difficult to breathe with my asthma."
Pros: "Very smooth ride and attentive friendly staff"
Cons: "Snacks were over charged."
Pros: "Great price ."
Cons: "Landing in Austin and having to walk down a wet slippery ramp and then across the tarmac in a thunderstorm ... got VERY wet . How about a cover ?"
Pros: "Flight attendants were very kind."
Pros: "The flight crew was nice."
Cons: "The staff at Ft Lauderdale airport was not customer focused. They were disorganized and rude. My friend paid $5 for his ticket to be printed and, at the very least, they should refund that. I'll never fly Allegiant again."
Cons: "I was disappointed to use 40,000 points for each of three one-way award tickets, for a total of 120,000 points, only to have two of the chosen seats changed without any notification before hand. One aisle seat was switched to a window seat."
Pros: "Crew was ok they seemed disconnected from the passengers"
Pros: "Great customer service. Gate agent was able to swap my flight for an earlier one."
Pros: "Everything was great"
Cons: "Serve drinks faster we didn't get a drink until we was 20 min into flight. I pay for first class expect a drink before we take off."
Cons: "Not sticking me next to a 400 pound man"
Pros: "Everything was smooth"
Cons: "More leg room!"
Cons: "We were delayed out of Chicago. I missed my connection and had to take an extra flight to reach my destination"
Pros: "Getting off the plane"
Cons: "I did not know I purchase a BE ticket. Was asked to pay $175 for the suit bag i had in addition to my computer bag. I was also place in a seat that does not recline. Very poor value at any cost."
Pros: "Service is great"
Cons: "But the plant look old and the seat are small"
Pros: "Everything: ticketing, gate experience, boarding, service, comfort."
Cons: "No problems at all."
Cons: "Very cramped plane with no wifi/ movie options."
Pros: "Efficient crew and easy boarding."
Cons: "No frills but ok."
Cons: "Flight was 2 hrs late"
Cons: "Couldn’t understand what the crew was saying. Had to wait 29 minutes on plane after landing for a gate. The entertainment was annoying and the screen would not shut off. I did not purchase direct tv because I do not was to buy a product to watch advertisements. If you offer it then there should be an option to TURN OFF THE SCREEN it is super annoying"
Pros: "That seats next to me were empty so I was able to sleep comfortably."
Cons: "That my ears don't work well, so it's hard to hear the movies."
Pros: "I loved how comfortable the plane was. The snacks were tasty! My husband and I actually looked in the grocery store for them when we returned home :)"
Cons: "Too many delays and ended up having to call my boss to let him know I wasn't going to make it to work the next day because they didn't have a pilot to fly us back on time. Didn't give us food vouchers and they weren't paying for your hotel if you had to stay over night. The planes are super old and have no TV's, not very comfortable. Worst experience ever... never again am I flying with United."
Cons: "Not a fan of the snack"
Pros: "Mints at the end of the flight! Leg room adequate! Professional attendants."
Cons: "During Boarding process we blocked the entire concourse making it awkward for non passengers of the flight walking to and fro who had to squeeze between us. Has to be a better way. Otherwise very smooth."
Pros: "Clean and in order."
Pros: "Flight was not cancelled Not delayed Electronic boarding pass worked well I was able to take my small suitcase on the flight"
Cons: "I would like to have a nonstop flight from CLE TO MADISON WISCONSIN. The previous Continental flight was extremely efficient. Now it takes 4-5 hours with security and a layover."
Pros: "Shuttle helped me get to where I needed to go which was great because I am disabled. Flight attendants were nice."
Cons: "Didn't put my bag on the conveyor right and instead of being explicit as to what was wrong, the TSA officer just kept yelling at me I was doing things wrong and I was holding everything up. Could have been so much more pleasant. Also give wrong data a couple of times but got through it ok."
Cons: "I didn't like that they cancelled my flight and I had to go through another airline"
Pros: "The check in was great. The staff was very helpful."
Cons: "The plane was very small and hot. There was no space for even my legs."
Pros: "Non stop. Directtv"
Pros: "The staff was nice and professional."
Cons: "Why should we have to pay extra to have a little extra leg room? Aren't fares high enough?"
Cons: "Great flight crew"
Pros: "What did I like? NOTHING"
Cons: "They changed the flight time 100 times and in the end I ended up with one more stop than originally scheduled, was supposed to be CLE-HOU-CCS and ended up being CLE-IAD-HOU-CCS ... with a loooooong layover in IAD, shame on you, I bought the ticket because it was supposed to be convenient"
Pros: "I enjoyed the speedy boarding process"
Cons: "The flight was over booked. Very crowded and when we arrived in Los Angeles we sat on the runway for over an hour"
Pros: "The service & how comfortable I was."
Cons: "That you have to pay for everything but I guess now a days every airline is doing the same thing."
Pros: "The crew was awesome."
Pros: "Horrible leg room but everything else was good"
Cons: "Total flight was cancelled got trapped in Denver next flight was going to be out 3 days later. Customer care locations were closed. Still lost baggage. Had to rent a car in Denver and drive 2 Durango on icy roads. Totally terrible Airline and a terrible experience."
Pros: "Contact me for more info"
Pros: "Crew members were friendly."
Cons: "Small seats and not much leg room."
Cons: "The plane temperature was ice cold and I was miserable the entire flight home"
Pros: "The Inited Club"
Cons: "Flight never took off due to engine problems, That is understandable. What was not fun was the "every man for himself" trying to get to an agent to get alternate flights out. If you were sitting at the back the of the plane you obviously we're at the back of a long line and had no good options by the time you got to someone"
Pros: "I loved that I got to the counter to check in and get my tickets and the lady behind the counter ( can't remember her name) asked me if I wanted to keep my flight or take a nonstop flight to Milwaukee. I obviously took the nonstop flight."
Cons: "Nothing bad to say."
Pros: "No hassles. perfect flight for a great vacation."
Cons: "Terrible flight. I payed for an upgraded seat, list my flight due to a crew on previous flight being late then was put on standby on this plane in a tiny seat next to someone else. We sat on the runway for 45 min. There was an open seat in row 1 that I could have been seated in, but no one offered"
Pros: "Crew was very friendly."
Cons: "App never worked so I couldn't watch a movie on the flight."
Pros: "Everyone was kind and on time"
Pros: "Plane was amazing. Crew great."
Cons: "Portion of food was extremely small.music selection could be more up to date."
Pros: "Easy flight"
Cons: "Very bumpy!"
Pros: "Flight attendant was welcoming and fun."
Cons: "It was a smaller plane and being in the very last row meant I smelled the bathroom. The door was literally within arms reach."
Pros: "Friendly staff"
Cons: "Not enough room, need more overhead baggage room"
Pros: "Cheap flight! Pack light."
Cons: "Little more seat space"
Pros: "I liked that the flight, a red-eye, got me to Cleveland safely and on time. There is water for survival purposes."
Cons: "Everything except the above. The seats are awful, there's a "ledge" and not a tray. No reclining, no sleep!"
Pros: "Overall flight was good however seats could have a little more comfort"
Cons: "Seats and the fact I was flying alone and got put in the middle of two people that were flying together and the room between us was cramped I felt like I was smooshed in the center the whole time"
Pros: "The crew was alert and attentive. The flight itself was very smooth."
Cons: "Onboard WiFi is always a plus..."
Cons: "Sometimes I wonder if it worth buying a seat. Always packed in full row with other seats empty."
Pros: "Crew was nice"
Cons: "Plane was delayed 5 hours"
Cons: "No tv no free food or drink and very tight space and for extra room is paying for actual extra legs"
Pros: "Left on time, arrived on time"
Cons: "Even though we checked in and had our boarding passes, we had to wait an hour for Frontier’s bag drop. Fortunately there wa s a minimal wait at the security checkpoint, so we still made our flight... barely."
Cons: "Flight staff was very rude, unaccomodatting and didnt make you feel welcome or comfortable"
Pros: "The animals on the wings are cute. Staff friendly"
Cons: "Seats were so close, they don't lean back and alot of times the arms in between Don't go down. I'm small and my knees almost hit seat in front of me. I would never fly frontier if it were more then a couple hours. Had a pretty wobbly landing."
Pros: "Price Comfort You can pack a backpack for a short trip and not pay baggage fees. Haven't had a delay in a long while. No cancelled flights since flying with them Boarding is typically fast and we typically arrive 15-30min early"
Cons: "Crew is hit or miss Price of onboard snacks is ridiculous"
Pros: "The airfare was cheap with no frills. If I had not brought my own food and snacks and beverage, I would have starved on the four and a half hour flight."
Cons: "You over charge for baggage, and that explains why the airfare was. There were no complimentary snacks and the only complimentary beverage was ice water, on a four and a half hour flight."
Pros: "I liked the entire staff."
Cons: "I did not like the uncomfortable seats and lack of complimentary snacks or sodas."
Cons: "The crew gave people who were trying to sit together as a family a hard time. They had to wait over an hour into the flight to move one row. We left a little late."
Cons: "I didn't like having priceline involved in my purchase. I did not care to use priceline, as I didn't get to pick my seat at purchase, or pay for my checked bag. The price went up when I went back to pick my seat and pay for baggage. Therefore I will not be using kayak again."
Cons: "Too many fees"
Cons: "I have not been on such a miserable flight in years."
Pros: "The whole experience, most of the complaints I see on here don't really make sense to me. When I travel I travel light far less hassle. Most of the time when I fly the problem is with T.S.A. theft."
Cons: "It was uncomfortable flight. One flight attendant was rude and had an unpleasant attitude. Outrages hidden fees for snacks, beverages, and luggage. Ridiculous. Not flying with frontier in the future."
Pros: "Flight attendants helpful and pleasant"
Cons: "Plane was filthy. Crackers, chips, etc all over the floor. Wasn't a clean spot anywhere. Unpleasant to sit for several hours with my feet in filth and to have to put my bag in it under the seat."
Pros: "The cre was very friendly."
Cons: "I was warned in advance abount Frontier's pension for delaying flights, but I took a chance anyway. We were supposed to leave at 7:15 but wound up leaving at 9:30."
Cons: "Called in to book and the agent booked my trip backwards. They would not reimburse full unless I rebooked that moment so they only did half which I have to use in 90 days"
Pros: "The crew was totally awesome."
Cons: "The flight was delayed over an hour. Cramped seating. The crew was great but this is the last time I fly Frontier. It's worth it to pay a little more to fly American, United or Southwest."
Cons: "Unanticipated 6-hour layover in Denver after the flight I reserved was cancelled"
Pros: "Cheap fare."
Cons: "They do have hidden fees... such as printing your boarding pass, choosing your seat (not a premium seat, just any seat!), and a fee for carry ons. At the gate they said they were going to charge $65 for a carry on, but if we wait until boarding they would charge $100. It's extortion, plain and simple. Luckily, I only had a backpack, so that didn't count. I also packed my own food, so I have no idea what they would have charged there. Make sure you print your boarding passes at home and let them assign you your seat, if the computer does it they won't charge you."
Cons: "I didn't like that you literally had to pay for everything !! And that a carry on cost more than a checked bag"
Pros: "The price and the flight crew."
Cons: "I paid for the luxury of being allowed to board. I had to pay extra for a seat, to check my bag, to check my carry-on, for my coffee (which really didn't taste good). If it's economy you're after, this is a good choice. But overall Frontier would in my opinion have to work hard to achieve mediocrity."
Cons: "We were delayed getting to our destination because our plane could not get into a gate (over an hour)"
Cons: "We were pulled out of a long boarding line to PAY for carry on. We were not charged carry on coming the other direction. Did not know there was a charge. This should be MORE clearly noted with the on-line reservation system. There were a long line of us having to pay last minute and very angry. Seats on aircraft hard and uncomfortable and do not recline. Charge for any beverage or snack. Very surprising."
Pros: "The crew was very nice!"
Cons: "The plane was very dirty! cups on the floor food splatter on the back of a seat in which I had to look at. Crumbs in the seats next to me."
Pros: "I was impressed with how smooth the takeoff and landing were in addition to the kindness of the crew."
Cons: "The hidden charges and random fees got me sweating as they piled up, but nothing too terrible that it actually made flying Frontier more expensive than other airlines."
Pros: "The only factor is price allowing me a flight to Denver then to SLC"
Cons: "The delays were terrible, none weather related. We sat on the tarmac for an hour once arriving to Denver, left Cleveland late, then my flight to SLC was delayed another hour. Not any help or explanation at Frontier's customer service either."
Pros: "Flight attendants were polite. The flight was smooth and relaxing."
Cons: "The seats were not the most comfortable so toward the end of the flight my lower back and legs were becoming stiff."
Pros: "Non-stop flight."
Cons: "Paying for the flight, plus a bag, plus a seat, and not even being checked for a carry-on or not. The seats were terribly uncomfortable. Waited at the gate in Phoenix for 45 minutes!"
Pros: "I like that the plane didn't crash."
Cons: "Our flight was delayed for 3 hours, a major inconvenience, gotto Denver at 2am insteadof 10pm as expected. They gave us $25."
Cons: "2 hour delay first carry on bag cost money and even water was not offered on the flight."
Cons: "Seats are entirely too congested and there's little leg room and I am only 4'9""
Pros: "They held the plane an extra 15 to 20 minutes so that I could run through the entire Denver airport to make this flight due to my initial flight coming in to Denver, we sat on the runway for over an hour once we landed"
Pros: "Crew was friendly from what little I saw of them. I attempted to sleep throughout the flight to make time seem to pass more quickly."
Cons: "Previously flown on frontier and this is not what I remembered. Looks like they remodeled the insides of their plane. However, not to their customers comfort. Seats were like plastic bucket seats covered in vinyl. Extremely thin padding on bottom. I ended up sitting on the pillow I had bought for my neck. 4 hour non stop flight, and 2 weeks later my tailbone still feels uncomfortable. No head rest support and THE SEATS DID NOT RECLINE!!!! Luckily, I had gotten little sleep the night before and forced myself to sleep throughout the flight to get through it. No entertainment to speak of, and the tray you are offered to put your drink on cannot have been more than 5 inches deep. The lady next to me could not put her computer on it. Boarding was slow as they did not make it clear to passengers that carry on overhead space was now being charged!!! Front desk ticketing clerk should be notifying passengers prior to security. I witnessed another couple forced to pay $60 per carry on at the gate! As we bought our tickets months ago we should have been grandfathered in at no charge. We ending up paying $70 total to check one bag online and check one at the ticket counter. Disappointed with Frontier as we flew Delta here with no baggage prices. Frontier has gotten the last of my hard earned $$$. Now that I know how sly Frontier has gotten, I will spend the extra money for a more expensive and COMFORTABLE airline."
Cons: "Paying $30 to check a bag and then $40 for a carry on. Having my flight be over an hour late and then sitting on the runway for almost 2 more hours with nothing to eat or drink unless you purchased it! I could have flown another airline for what I ended up paying for Frontier and at least had a coke and some pretzels!"
Cons: "Delayed flight and overpriced luggage fee - higher than other airlines - I have flown a few times with frontier and every flight had been delayed by mechanical problems - the flight at the gate next to mine also had the same problem."
Pros: "Great price for direct flight to Seattle from Cleveland."
Cons: "Seats did not incline and no options for entertainment on board. For a 5 hour flight it would be more enjoyable to have these."
Pros: "Arriving safley"
Cons: "The airline industry in general. Allowing a class system that can only be improved upon by diminishing the experience of others. Iif you offer a convenience upgrade that gets you through the line faster then you just created an encentive to make sure the lines are long. Punishing those who can't afford to be comfortable. Coach bought the plane and first class is like skimming off the top. Must be nice"
Pros: "The service was excellent! Great work staff.. And we made it to our destination safe..."
Cons: "I didn't like the fact that the seas didn't recline back!! It was uncomfortable ride sitting in that position!"
Cons: "The flight was still on the ground at the terminal"
Pros: "The price of the flight. I liked it being a straight through flight."
Cons: "The nickel and dime techniques used to get a seat,, buy a soda,water etc."
Pros: "Boarding moved along smoothly, seats were decent enough"
Cons: "I did not have a food/drink menu in my seat compartment, nor did anyone else in my row. When the stewardess walked by, I asked her for one. She rudely snapped at me "well you should have one" and then she walked away. She never came back with a menu. I was so stunned by her sharp attitude that even the girl sitting at the row across from me felt bad and asked for a menu from someone in her row just to give it to me. At that point I didn't even want to look at the menu and I didn't order anything. I probably would have otherwise. I don't know why this particular stewardess acted like that towards me as I had not interacted with her previously nor was I rude at all. All I said was "can I please see a menu? I don't have one." This was my first time flying with Frontier and I will probably not fly with them again. I will stick with United and Delta. I have never been treated like that on an airline before."
Pros: "Smooth flight, arrived early, fast boarding pricess."
Cons: "Everything was fine, no foodand only water for free, which was expected since rates are so low. So low score is only due to N/ A not being an option to rank."
Cons: "no TSA recheck, The flight was late nearly 1:45 mins..frontier does not manage schedules well...."