The cheapest ticket to Italy from Cleveland found in the last 72 hours was $1,101 one-way, and $599 round-trip. The most popular route is from Cleveland Hopkins Intl to Rome Fiumicino, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $346.
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Cons: Nothing Everything was excellentRead more about SWISS
Cons: Nothing Everything was excellent
Pros: My husband was on a business trip and his company booked him in business class. Economy was overbooked they cave me a free upgrade so I could sit with him!
Cons: Cost of extra bag. Also size limit for overhead carryon
Pros: Crew, food, boarding, service
Cons: Very tight seats. Not enough of leg room
Cons: Nothing. The best airline I've flown across the board.
Cons: The seat bottom was very uncomfortable and made my bum sore the rest of the day.
Pros: The approach into Venice airport was to the NE so the flight path gave a perfect areal tour of venice out the right side of the plane.
Pros: Crew was very courteous and helpful
Cons: More leg room
Pros: The crew was amazing
Pros: The crew was polite and we arrived safely.
Cons: The seats are like torture devices. So small and uncomfortable. After 14 hours of travel, my knees were sore from jamming into the seat in front of me, and I'm only average height. When the person in front of you puts their seat back, their headrest is practically under your chin. A disgrace.
Cons: Chose the option with Swiss because it showed that a checked bag was included. Got to the airport and was told to pay up for each checked bag. Great start to the trip.
Pros: Responsive excellent crew.
Cons: Long waits to get to the bathroom. Plane dated.
Cons: The screens would freeze for all the people around. The connecting flight had 50 minutes, however there was another security check and gate was quite far, everything had to be done in a hassle and we were nervous throughout regarding missing the flight.
Cons: We didn’t make it to Venice due to delays because Boston wasn’t ready for a snowstorm.
Cons: Placed in back row. Ran out of food choices twice!!! Requested they start serving from the back after the first shortage. Told that was not the procedure. The Swiss need to apply customer care to all in the same class equally.
Pros: Excellent service all around and great flight timing with delays and awaiting for transfer flights to land
Cons: I travel a least 5 times a year and Kayak is always my option.
Pros: Food was tasty. Crew was very good.
Cons: Legroom was horrible, and I’m 5’-7”! Ancient entertainment units.
Pros: Who knows hope to actually get on it and make it to destination
Cons: Not sure just know leaving 10 hours late
Pros: Punctuality, onboard service and the food served were all very good. Their app is very practical, no need to go to the counter except for dispatch of luggage.
Pros: Unlike some airlines the cabin crew is professional in appearance and behavior- courteous and pleasant. My husband and I enjoy the fact that ski equipment is taken without additional charge. The direct flight to Zurich is very convenient.
Cons: Having to pay for seat selection
Pros: Problem free.
Cons: It was a great flight.
Pros: We did finally take off for our trip and get to our destination. The movies were tremendous help to pass the time. The food was delicious for hungry tired people
Cons: The crews rushed passed you and never offered if you needed further. One cup of soda after all those hours waiting left feeling dehydrated. Crews could have been more accommodating as made me feel like I was inconveniencing them instead of happy to assist me
Pros: Throughout the long flight, the cabin crew was excellent. They were attentive and friendly. They avoided interrupting quiet time and rest time by keeping off the PA system (well done). The food was fantastic. We were lucky enough to get some business class tickets with points, and the food was amazing. Wine was excellent. This team was quite solicitous of my parent with reduced-mobility. And the bathrooms stayed clean throughout the flight. find this is often an areas where many airlines fall down. And it's too bad, because while I'm 100% sure it is no fun to clean a toilet while in flight, it is a really a big negative for the customers. Overall excellent attention to detail, with a cheerful and "can-do" crew that kept the plane "proper" throughout the flight and provided seamless service. Good stuff. Will fly again.
Pros: Excellent Service. Excellent food.
Pros: Flight was exactly on time as described. Crew was friendly
Pros: The service of snacks during the flight. My suggestion to change seating was followed by a adequate replacement. I think I will add sparkling/distilled water to my list of water choices.
Cons: I have just had the most unpleasant experience with Swiss Air and feel that anyone on FB should be very careful when dealing with this airline. I am a Gold Member of Star Alliance for more than 20 years and have flown dozens of times on Swiss and would expect courtesy and consideration in return for my loyalty to their airline. Their flight from Hong Kong to Zurich leaves at 00:15. I mistakenly booked this for Nov 9th instead of the intended late evening of the 9th which then turns out to be Nov 10th. When I discovered my error, I called Swiss at least six times to explain my error and ask if my son could stand by for the same flight on the 10th or even apply the amount to rebook the same flight the next day. ZERO flexibility or consideration. Missed flight, lose entire value. Start from scratch. Astonished that an airline that claims to be serving their customers would treat me this way. I travel through Europe at least 6-10 times a year from Asia. I will now route through Frankfurt, Munich, Paris, London, Vienna, Instanbul or even Moscow before ever going through Zurich again. I encourage anyone making travel plans to be very careful when considering flights with Swiss Airlines. Perhaps this treatment of a loyal customer explains why they went through bankruptcy already once.
Pros: Pleasant staff
Cons: Large person next to me spilled over into my seat. Large people should sit with folks like themselves
Pros: Very attentive to children at boarding and in-flight.
Pros: We were very impressed by our flight with Swiss. The staff speaks impeccable English, there is much more leg room than on flights with American companies, and it is so pleasant to get pillows, blankets, headphones, drinks (including wine), snacks and 2 meals on our international flight and not feel nickle and dimed the way we do now on domestic flights.
Pros: Crew was great.
Cons: My wife is strictly Hindu vegetarian. We had entered her food choice at Swiss web site months before. She didn't get the food while going to Zurich and coming back to Boston. She remained hungry both ways. Although we were in business class while coming.
Pros: The crew is rude
Cons: 40 min delay
Pros: The flight attendants are great and their aircraft are very clean and comfortable. I especially appreciated the request for passengers to raise their seat backs during meal times.
Pros: Relaxed check-in
Pros: It was quick and the crew was really nice!
Cons: No organization for boarding. It didn't matter what class you are in, everyone boards at the same time. business class o. The plane we were on was just the front seats....they were not larger seats.
Pros: Short flight
Cons: The tram ride to the plane
Pros: They put us in a nice hotel
Cons: Flight was delayed for more than 1 hour and it was overbooked. So they put us on a united flight for today. This flight is also overbooked.
Cons: in NY they would not give me a seat/ boarding pass for this flight - they said i had to get one only in zurich. by the time they gave me one in zurich - it was a middle seat and there were no other seats available. i was totally squished in between 2 men [ i am a female] and the seats were sooo small and there was absolutely no room. i was totally uncomfortable and had to sit like this for 4 hours... i did not like this AT ALL
Pros: Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding.
Cons: Everything was good.
Pros: Actually being able to breathe on this trip, as opposed to the first trip on your horrible planes.
Cons: Being FORCED to spend extra money simply to be able to reserve the last row of two seats, in the faint hope of being able to achieve some level of comfort which was unattainable on the first flight. Having only two seats in our row and the one in front of us made the flight tolerable, but also enhanced the ludicrous ineptitude of the previous flight, wherein we were treated like so much livestock in a train car, heading for slaughter. I will never, NEVER, fly Swiss Air again.
Pros: Good entertainment variety. Food was good, including snacks. Generous with drinks as well. Crew was polite and friendly.
Cons: Letting us know about the delay prior to boarding could have allowed us to use our time better. Instead we sat at the gate and in the plane. Seats (economy) a bit closer to each other relative to other planes and the armrest does not fully go up which does not allow us to use space as much as possible.
Pros: Food was good. Service was attentive.
Cons: The seats reclined a little too far, or the screens didn't tilt enough. End result being when the passenger in front reclines, it's hard to view the screen at a comfortable angle. This wasn't a huge problem for me, but a taller passenger would be rendered unable to watch anything on the in-seat entertaniment system if the person in front of them was reclined.
Pros: I liked everything.....the food, boarding, comfortable, the crew. It was excellent! Will fly them again.
Cons: The movies were the same so coming back there was nothing to watch.
Pros: EVERYTHING'S Good to come back home
Pros: Best entertainment package of Movies/TV/Food available on commercial airlines.
Pros: Flight was cancelled
Pros: Food was adequate for economy. Free drinks on trans-Atlantic flights are a nice perk. Cabin crew is friendly.
Cons: Flight was delayed due to incoming aircraft. It was probably not the airline's fault. Berlin Tegel gate area is too small for international flight - not enough seats and nowhere else to wait after security.
Pros: Always replacement
Pros: Excellent food Attentive and smiling flight attendants
Cons: Cleaning after meal service was too quick. Then the galley was curtained off with no attendants in sight.
Pros: Onboard crew was great and communication was excellent.
Cons: Gate communication was poor. Delay poorly explained. Boarding process very confusing.
Cons: Not make me check my carry on when there was adequate room in plane
Cons: Delta is always a step above the rest.
Cons: Assigning seats at check in? Why was that a thing? Also why did we have to wait for almost an hour once we landed to be given a gate for us to unload? So stupid the whole thing.
Pros: These Comfort+ seats had the most legroom of any airline (Delta, JetBlue, American etc) short of Business class that I can remember in my adult life!
Cons: The Delta flight leaving Cleveland was a hour and a half late so we could not make our connection to get home and had to overnight in Minneapolis. This is the fourth time in six flights For Delta. I think the Kayak booking algorithm needs to allow more time between connecting flights.
Pros: Crew was amazing, flight was much more comfortable. Nice selection of drinks.
Cons: The snack on the flight was brioche with a Cajun spread. The bread was great but the spread was too spicy for my tastes.
Pros: Quick boarding and great with accommodating my request for a window seat.
Cons: Offer in flight entertainment.
Pros: The crew was amazing this round I got good seats
Cons: Forgot my earphones so I had to read a book. I never asked nor did I see earphones
Pros: Crew was great.
Cons: When all overhead bins were full, they should have allowed those who didn’t need to check their carry on to board the plane before those who needed to check their carry on. Very unorganized at gate.
Pros: The ceew
Cons: Unorganized boarding and 6 hour delay from expected departure time.
Pros: Attendants, food and entertainment very positive
Cons: Seats reserved online no where in system. Everyone seemed to be in zone 3 or at least decided to stand in line.
Pros: Overall, the flight was great but the crew was so nice. We would love for the chairs to be more comfortable to support sleep on these long flights.
Cons: Flight was delayed and our luggage is lost
Pros: We eventually got there
Cons: In Cleveland, the doors remained opened for about 30 minutes after they were supposed to close, and 6-7 people boarded. We then arrived in ATL quite a bit after we were scheduled to land.
Pros: food was great. the plane was very comfortable and i also like the fact that there was free movies and wifi inside the plane
Pros: Everything was excellent . The food was good The crews were friendly courteous and professional. The planes were well maintained and comfortable. Everything but one thing was excellent
Cons: The one thing that I didn’t like is that I have a disability and cant walk very well so I requested a wheelchair and assistance to the plane. Everywhere the service was impeccable except for Nashville I never did get the wheelchair and had to walk to the gate My back hurt me for most of the next 24 hours. In my own country I was treated the worst.
Cons: Flight delayed on runway in NY for 90 minuted
Pros: There were actual meals served on the flight. They were pretty good. Free movies available.
Cons: There was one cranky flight attendant. The seats don’t recline quite enough to be able to sleep.
Pros: Delta Comfort Plus for the win! Great seats with plenty of legroom and room for carry ons. Friendly flight attendants
Pros: The flight was very smooth and the landing also was very good. The selection of movie are plenty.
Pros: Smooth flight; on time; easy check-in
Cons: Food was o.k., but not great
Pros: The crew were fantastic and tried their best the delay.
Cons: Delayed flight. 2 hours delay. Had to rebook a connecting flight and hence was very tight to board the next flight
Cons: Not enough entertainment. Movies and TV series are old. There was a crew member when I came on board that was a bit rude and sarcastic.
Pros: The flight crew made me feel like my daughter and I were part of the crew. They were so accommodating, professional and funny.
Cons: I LOVED EVERYTHING ABOUT MY FLIGHT.
Pros: Flight was good. Left on time. Crew was attentive.
Cons: Did not assign seat at check in. Had to go to gate and check in. Staff handled it well, but it was inefficient. Wasted time dealing with it.
Pros: Two ladies working in the aisles were very pleasant and nice
Cons: Takeoff accelerated too much... nicer to have a longer launch process
Pros: Everything is good except our lunch as described below.
Cons: They ran out of chicken breast in our lunch packages, so the stewardess went back to get it. After 10 minutes she still did not show up, we turned on the help light, and still no one came. Finally she passed by and we reminded her the 2 chicken breast lunch packs, she said : "Sorry, I've forgotten about them" and ran back to get them for us.
Pros: Efficient on board crew
Cons: Ground crew caused delay for unknown reason
Pros: The crew is always wonderful. The complimentary beverage and snack really makes the flight better, even in the tiny seats. The flights with tv screens and charging ports are great, although they only seem to be on my shorter of the two connecting flights.
Cons: Crew allows the first zones to place both their carryon and personal items in overhead storage, filling the bins before many travelers board the plane. We are then asked to check our bag, and are forced to put our 1 bag between our legs, whole many people stored two overhead. Flight was delayed a few minutes and time was not made up in air. Delta changed a few of our flights before we were even off the plane, while other passengers were allowed to keep their original flight (originally we all had the same connecting flight). Looks to me like they overbooked and pulled some of us randomly. Also, my checked bag was sent on wrong plane, and sat unattended at next airport for 2 hours.
Pros: everiding si so good thanks this is my 2nd time lovet
Cons: so organais tritment so good everiding lovet
Cons: The worst
Pros: Short trip
Cons: Very hot ride
Pros: Quick and easy boarding. The overall flight was fast so no time to get uncomfortable.
Cons: When the passenger in front reclines their seat it was in my face The legroom wasn’t terrible but I had a hard time even reading since it was so close
Pros: Despite small aircraft, boarding was fast and easy. On time departure and arrival. And quite clean aircraft despite a very fast turnaround. And Biscoff!!!! Delta's free wifi for messaging is a nice touch, as is free in-flight video. In-flight music would be nice, too. Doesn't hurt to ask :)
Pros: On time. Most important
Pros: We were treated very well and it was a short, sweet flight. Nothing to complain about.
Pros: Seats are comfortable. These short haul flights often have worn out, painful seats.
Cons: They do a bad job of screening people with bags too large for the overhead bins and then those people have to check one they have already tried to board and it slow things down.
Pros: Delta was so accommodating
Pros: - usb abd 110v charging ports on the seat backs - in-flight entertainment system for all passengers - comfy seats and adequate legroom in basic econ.
Cons: - zone 1-5 boarding does not make for good logic - should board all window seat passengers first, then all middle seaters, and finally all aisle sear passengers
Pros: I liked that Delta gave me quick alternative flights and was able to switch at no charge to another flight using their app. I was traveling with my 12 year son and they were accommodating in seating us together.
Cons: The hassle and the fact that we had to run to catch the new flight.
Pros: Hey, they let us off the plane.
Cons: The plane had just come in & problem was detected. Does it really take an hour to get the log book recorded?
Pros: Delta is a mess to check in. Check in on line, print boarding passes then stand for an hour to get bag checked, in Cleveland an. urn ind almost as long in Austin. Terrible
Pros: It was on time.
Cons: The plane was dirty and there was a lot of trash around my seat.
Pros: Hard to like anything with this delay -- missed 3 appointments in Raleigh.
Cons: If you have to swap out planes, do it at night, not the morning of the flight! And tell the customers in advance, so they can get some sleep instead of hurrying to the airport for an "on time" flight that couldn't be flown because of an equipment problem.
Cons: Economy seating was cramped and painful. I sat in a window seat and couldn't hardly move freely enough to get my seatbelt on; and I am a petite female!!
Cons: the seats are WAY TOO SMALL
Pros: Everything was Excellent
Pros: Great short flight. Very smooth star to finish.
Pros: safe and pleasant Thank you
Pros: Comfortable seats and good entertainment, nice food
Cons: Cabin crew were not friendly, and were resistant for any special requests
Cons: Seats are extremely uncomfortable..
Pros: The entertainment was adequate and there were multiple snacks/meals. The bread rolls were warm. And they provided towelettes for wiping hands after meals.
Cons: The crew could have been more considerate, and the Economy seats were even tighter than usual! There was no leg room and even without the person in front of me reclining, the seat back was hitting my knees. The passenger next to me had longer legs and was much worse off. The food was very poor.
Pros: It was 8 hours late!!!! There was hundreds of people stranded at the Dhaka airport; elderly kids!!! The airline or the airport had no information on why there was this horrendous delay. No announcement- Nothing. I’ll never take Turkish Airlines again in my life.
Cons: Some kind of announcement would’ve been helpful. There customer service: hire some people who at least knows and acknowledges that there is a delay.
Cons: The plane was 1 hour late to board. This is very inconvenient as I had a connecting flight, with layover of an hour and a half! I had to run like hell just to make it in time for the boarding of my second flight!
Cons: Boarding took longer time Than it should.
Pros: Good food
Cons: poor customer service. They are always late and ground crew is not helpful at all
Pros: Staff & food were excellent.
Cons: Seats need to be wider in coach!!!! NO I'm NOT a typical fat American but have an athletic build with wide shoulders. Thank god I had two small passengers seated on either side of me. The airlines know what they need to do but keep resisting in the name of greater profits.
Cons: The flight I booked out was later than my return. It was 8:30 at night not in the morning and the site did not flag it for me. So I showed up at the airport and had to buy another ticket at the very last minute. Never used the one I bought through kayak.luckily Turkish air made it happen or I would have missed my meeting.
Pros: Everything was nice
Pros: Largely pain free experience
Pros: All was great, until...
Cons: ... the person in front of me reclined their seat. That was the end of my comfort. I’m 5.11”- 1.80cm. Couldn’t watch tv, had trouble eating.
Pros: Great hospitality for a reasonable price - crew very attentive
Cons: Of the last 4 times I've flown with Turkish Airlines, I've been asked to move from the seat I booked. If you book and choose a seat in advance of the flight, I should be entitled to keep it.
Cons: Boarding is poorly done at Lahore. Business class passengers should have a separate line. They should have better announcement system for boarding. Boarding becomes chaos when agents aren’t able to properly board the passengers.
Pros: The flight was slightly comfortable, there were more food and snacks options than in other aircraft companies.
Cons: Some of the crew were very rude, making a point to show you that they were hassled by serving you. I thought that was poor service. The seats weren't all working so while the passenger in front of me reclined, my seat wouldn't making for a very uncomfortable flight. I thought the entire aircraft needed either renovation or retirement altogether. Old TVs and non-functioning seats, all made me kind scared of where I was tbh.
Pros: The food and quality of the flight was incredible.
Pros: Movie options were good. Even though I didn't use it, they offer 2 checked bags for free in the economy class compared to the standard 1 that most airlines give.
Cons: Nothing specifically. It was a pretty standard flight experience.
Pros: The flight itself was ok.
Cons: These comments probably reflect the Tbilisi ground service crew rather than the airline, but I cannot be certain. We left the departure gate 30 minutes later than scheduled, after arriving at 0445 am. then we loaded a bus full of people packed together, the bus went 50 meters and stopped. We then sat there, with no air conditioning, no information, for 45 additional minutes. It was extremely uncomfortable. Finally drove another 50 meters to the airplane, and waited some more before finally boarding. Once on board there was another delay of some 20 minutes before we could taxi. All of this meant we arrived quite late in Istanbul and missed all connections.
Pros: Another excellent business class service from the team at Turkish Airlines. The food offering was high quality, and the little cultural influences made it an enjoyable experience.
Cons: The cabin design is perhaps looking a little dated and tired compared to some of its business class competitors. This was also true of comparing the 3 flights I had on a Boing 777 model versus one of the short haul legs on a more modern Airbus.
Pros: The food was good, the entertainment ample and up-to-date, and our flight attendant on that flight was very nice and helpful. My sister is incredibly tall and they were able to put us in an exit row, which was much more comfortable for her.
Pros: Turkish is always consistently excellent
Cons: I liked everything. They are very accomodating towards passengers with special needs.
Pros: Entertainment , food, personal,
Pros: Very professional and very convenient.
Pros: The boarding was fast and smooth
Cons: The food
Cons: Delayed For more than an hour
Pros: Crew, entertainment, boarding
Cons: I had a stop in Istanbul airport and a change of planes The first plane although much larger than the second the set leg room was very tight, for 186cm tall person it was a disaster The second plane however had better leg room and was more comfortable than the first
Pros: Non- stop option! Great food.
Cons: Some of the crew members had an attitude issues and they weren't as attentive as others.
Pros: Cabin attendants tried to be helpful and pleasant.
Cons: food was very unimaginative, way too much carbohydrates, and little attention to a healthy diet. Movies were constantly being interrupted by announcements - like 20 times per movie. This was on flight from Istambul to NYC, not the one from Tel Aviv.
Pros: same as above, i love that i was able to check in online and choose my seat. I love the kit (toothbrush, socks) and the quality of the pouch - super love it! Pillow and blanket as well is still the same quality as before.
Pros: Crew did their utmost
Cons: Customer service said that I was confirmed on my new flight, after the snowstorm in NY caused a cancellation, and that I had a Kosher meal. Neither were true. Had to spend over an hour at the airport to get a seat and almost missed the flight. Something is wrong with the customer service.
Pros: Overall it was a smooth flight except for few minor issues.
Cons: It seems as thought several of the hostesses may have been trainees so the food service was slow and, they ran out of food on some trolleys and sometimes forgot orders for passengers.
Cons: Boarding process in Istanbul was very difficult. 5 security checks just getting from the plane from Brussels to our gate is excessive and time consuming. Very little organization at the gate as well. Not smooth at all.
Pros: Boarding ontime and hospital crew. I appreciate and big thanks to the transfer desk at Istanbul.
Cons: I was about to loose my walker which I was supposed to receive when I get from the aircraft in Istanbul but the lady at the transfer desk helped me find it. After I bought the ticket it was offered 24 hours later at very much Lowe price ( 25%less than what I paid for). I contacted the Turkish airlines but they never give me any credit or compensation.
Pros: Movies on board
Cons: It was cancelled twice, and the third flight redirected to Bodrum, southern Tirkey. Should have taken us another route if Istanbul had a snowstorm. could have redirected us through Dubai to SFO, or Beijing to SFO.
Cons: TV did not work. Crew said there are a lot of broken TVs and there is nothing they can do.
Pros: The overall experience was good but small gestures by crew can improve the same significantly.
Cons: Crew slow to respond or non responsive even for a glass of water.
Pros: All was great as mentioned earlier.
Cons: the connection in Istanbul was short (around one hour), which created the following problem: the 1st flight had to wait 20-30 minutes for the landing permission, and this made us running and rushing to the connected flight. The landing permission was delayed not because of the weather conditions, but because of a long line of aircrafts that came to Ataturk airport at the same time. Therefore, it is kind of Turkish Airlines blame.
Pros: The people were very nice. Polite and friendly. The entertainment was good as well. I was impressed with their vegetarian food, for airplane food.
Cons: The boarding process and the crew handing out drinks and food seemed unorganized. Not sure if they were understaffed. However, they still remained nice even though you could tell they were stressed.
Pros: Thank you for managing wheelchair assistance at Istanbul.
Cons: We had at Boston Checkin gates for a wheelchair for 30 minutes. We gave up and my parents had to walk to the gate.
Pros: All other crew was very nice, good seats
Cons: No wifi, FA skipped me when giving flight bag
Pros: the crew, meal, flight, every thing was excellent
Cons: It was nothing about the flight itself but the about the Istanbul terminal. If Turkish airlines wants more people to travel through Turkey should improve the following: 1- Should make free Wifi available to every one. 2- Should keep the bathrooms clean at the terminals.
Pros: zero customer services and i will never fly with this airlines again
Cons: zero customer services, rude . and i will never fly with this airlines again
Pros: Turkish airline excellent
Pros: The punctuality and the entertainment
Cons: Perhaps a more organized boarding process
Pros: The crew was good.
Cons: Poor planning on having the connection in terminals far apart from each other.
Cons: Space is too limited even for the a small built body.
Cons: We missed our connection due to the delay and they could only rebook us on flights that made us miss an entire day or our vacation.
Pros: The food and complementary drinks were perfect. The staff was kind and attentive. There were many movie and television options.
Cons: The seats reclined too far making me uncomfortable.
Cons: We were unable to fly this trip due to United cancelling our flight.
Cons: We only had 45 minutes between flights. We almost missed our flight to Naples due to having to go through security again in Frankfurt. The Frankfurt airport was very congested. I wouldn’t have booked a flight with such a short layover had I known how far apart the gates were and that we’d have to go through security again. I would suggest not offering flights with such short layovers.
Cons: I havent gotten on a flight yet.
Pros: The attendents were very nice
Cons: It was a 4 hour flight with no entertainment
Pros: Did not make this flight due to lines at Frankfurt security. Customer service has been awful, had to wait two hours to speak to anyone and ended up purchasing another flight because they sold out of all decent connections.
Cons: This has been the worst customer service experience of my life. Never flying Lufthansa again.
Pros: Merci pour gentillesse
Cons: Flight delay due to connecting flight
Pros: Comfortable plane, food good, flight attendants professional. No complaints
Pros: Our next trip we may use the airline again but try a different series aircraft. The flight was smooth and on time. The crew was friendly and helpful.
Cons: I hated that the plane did not wait for me as I have been on plenty of airlines that have waited 5-10 mins to allow for these sort of things to be rectified. thankfully, Lufthansa and United booked me on a plane that left 5 hours later. they even bought me a 10 euro lunch. :), a pass to the , Luftanhsa lounge would have also been a good showing. I asked about this , but was gently denied. the help desk was gracious, which I appreciated. I had an entire row to myself on the United flight to DC, which softened the blow as well but the flight to Munich from IAD was great (2-28-18)
Pros: Flew back last weekend in February. Transfer between plane from Barcelona in Frankfort (LH hub) to flight to Boston extremely chaotic. Masses of passengers all attempting to transfer to US bound flights. Insufficient staff from both Lufthansa and German border control to process or even organize the masses of people flying that day. Mob scene at transfer points. Not up to LH usual standards. Quite surprising as their passenger volume data should have alerted them to impending problems. Our flight was delayed over an hour for takeoff so USA bound connecting passengers (whose luggage was already on the planes) could be processed.
Cons: Chaos and disorganization. Masses of connecting passengers unable to get to their flights anywhere near planned boarding time. Takeoffs delayed substantially.
Cons: Very uncomfortable seats too close together. Boarding was late and plane was full. People had to out roller boards understand seats that were too close together. Seemed very unsafe. Stuffy and hot. Terrible turbulence.
Pros: boarding area was bit confusing
Cons: In economy class, seats are packed tight
Cons: Nothing! No movement in Jedda while refueling, gets the flight conferr
Cons: Where is my bag
Cons: Not making the flight dinto issues caused by the airline.
Cons: Unable to make the flight due to connecting flight being cancelled.
Pros: Comfortable and clean planes. Flight was on time. Free drink!
Cons: Check in with checked baggage required an agent. As with almost every flight in Europe, boarding was chaotic, not following zones, priority or people requiring assistance/gate agents did not enforce the boarding rules.
Cons: All good.
Pros: I like the lufthansa Flight. The Crew was Amazing.
Cons: I didn't like there UNITED Flight merger/connecting flight. United flights are not comfortable at all especially seat's cushion. There in-flight Touch Screens are pathetic. Either United Airlines need to upgrade there planes or Lufthansa should think of avoiding them
Pros: The crew was friendly. The seats were comfortable. The pilot was fantastic and explained things we were passing as we flew over them
Cons: Boarding was very disorganized in the gate area. Two lines just kind of smooshed together. Boarding at the plane was also a hot mess because you could enter from the front or back of the plane and people in the very back that entered at the front had to shove past people entering from the back moving toward the center of the plane.
Cons: Flight delayed over four hours, no explanation or apology given. Missed our connecting flight, arrived home over 8 hours later than planned.
Pros: The flight was right in time and the crew was good.
Cons: I couldn't get my phone to connect to the wifi.
Pros: See comments above.
Pros: The service and food was excellent
Cons: The seats are too close together like most airlines but for a long flight this is very uncomfortable
Pros: Appreciated pillow, blanket and headphones on each seat. Served edible dinner on a 10 pm flight.
Cons: Movie selection was subpar.
Pros: The crew moved as quickly as possible, and this made bathroom access easier.
Cons: The small size of the plane made the long-lasting turbulence near the point of landing impossible to ignore. I don't consider this the fault of the pilot, more the size of the plane.
Pros: Crew was good.
Cons: Not on time. Lost luggage.
Cons: They lost the luggage for nearly all the passengers on the flight. I don't know how it happened, but they "forgot" to load suitcases for over 100 people, and they never even told us. We all just waited for our luggage at the baggage claim and only after we all complained that our luggage was missing did we find out that none of it made it to our destination. Now, we're without luggage for 2 of our 7 days in Italy.
Pros: The seats on the leg of this flight were much more comfortable and there was normal space for feet.
Cons: The boarding here was completely unorganized. After people had just been in a crowd, they attempted to have people love up, which was futile. Some of the seats were dirty and/or unkempt. The snack option wasn't to my liking and may have been the cause of a stomachache later.
Pros: The female flight attendants always look great.
Pros: On time
Pros: more than 2 hours spent in the plane which was the reason for waiting at the airport taxi and extra pay.
Pros: I have a servere hearing problem and was concerned (since we were late leaving Zurich for my changeover in Frankfurt), that I would be late because I can't hear any loudspeaker systems (either on planes or in airports). I felt that I could get easily lost between flights and not have time to get to the Frankfurt/Denver flight. I told this to the person at the gate in Zurich, and he immediately arranged for someone to meet me in Frankfurt and take me there. I was met by Maika in Frankfurt and she was just excellent--personable and efficient and really helpful. I'm sorry I couldn't remember the name of the person at the gate in Zurich. He was also great. I wouldn't have done this if I had had more time, but this really made my day (and my flight!) ! Thank you!
Pros: The crew was great. The seats were ok.
Cons: Check in was very, very slow, for some reason.
Cons: Full plane, no options to spread out.
Pros: Quick flight good crew!
Cons: No in flight entertainment
Pros: On time.
Cons: changing seat assignment
Pros: Service/ flight/ comfort/ food
Cons: The fees for the sporting bag was out of control expensive
Pros: Friendly and helpful crew, smooth transfer between flights, comfortable adjustable headrest, easy to request special meal online before flight.
Cons: Movies available weren't to my taste, which isn't of great importance anyway.
Pros: Crew wasn’t on the top of their game, food was ok, entertainment was bad, old movies, poor selection.
Cons: I expected more from airlines lake Austrian.
Pros: Crew was ok, food and drinks was enough for 1,30 hour flight.
Cons: I really expected more from Austrian airlines.
Pros: It was all fine, a bit cramped, but otherwise fine
Cons: I had only 40 minutes to board my connecting flight to Vienna, had to run through two sets of security gates and one immigration and a long walk - at 64, I almost didnt make it, and was the last one to board huffing and puffing!
Cons: Overhead space on plane was very limited.
Cons: 30min late arrival. Still was ok.
Pros: I had to pay 75 USD for 3.6 KG extra. Very annal
Cons: It was pretty cold on the plane, Entertainment , was not current on the movies selection.
Pros: Service was outstanding!
Pros: Service was outstanding!
Cons: The plane was HUGE, too big. With such a big plane the crowd formed by the gate waiting to board was unmanageable. Also the giant plane felt like it was hard to maneuver during take off and landing. I would very much prefer a smaller plane. The touch screen in front of me was not always responding when I tried to tap the screen. The audio jack was also not working great; sometimes I did not have audio in my right earbud and I had to turn and fidget the plug. The earbuds provided by the airline did not even work when plugged into the screen, I had to use my own earbuds.
Pros: Food, entertainment options, business class seats that lay flat
Cons: Rang twice for attendants when I dropped my phone behind the seat. Instructed at beginning of flight to not attempt to retrieve an item behind the seat and to have an attendant helped. No one responded to me, so I got it myself. Wasn’t a big deal, but I don’t appreciate being soundly ignored
Cons: Paid 1,000$ and we got a standby ticket. How is this possible? Will not book through Kayak again.
Cons: I had a weelchair and nobody assist me in Viene in Austria
Pros: Nice clean Airplane, good choice of entertainment. Food OK (except breakfast) but not great (coach class) Crew friendly, on time.
Cons: The muffin for breakfast as the only choice at the end of the flight is a joke: superloaded with sugar, chewy, artificiall taste. Most of the passengers sent it back. This has not improved since my last flight with Austrian in March 2018. The one reponsible for ordering such junk should be punished by having to eat the muffin himself. Sorry!
Pros: Flight on time
Cons: nothing I can think of
Pros: The stewardess is very polite and accommodating n
Pros: Austrian Airlines does it right— service, food, cleanliness. This was a really terrific experience. They even boarded efficiently, having those with seats in the back board first.
Cons: This was a great flying experience.
Pros: The whole flight was very nice
Cons: Chaotic boarding process, no clear communication with passengers, delays in boarding not explained, people sent away or told off, huge attitude and chip on the shoulder. In the U.S., we are customers that paid for a service and are asking for details on that service. In Europe, we are annoyances that depend on staff at the boarding gates to get on the plane, so power tripping and general disdain to customers beings confused are part of the game. I will try never to fly Austrian Airlines again. Absolutely unacceptable behavior toward families, mothers with children, senior citizens. I can almost see the smirks and annoyed and superior attitude of staff at the boarding gate when they had to deal with more passengers asking why boarding hasn't started half an hour ago when we were announced it would. No answers, just show me the passport and boarding pass, ok, please go back, we'll let you know, then ignore questions.
Pros: too short to tell.
Cons: Not applicable
Pros: Organized orderly boarding. Food was snack only. Flight crew was pleasant and helpful.
Pros: The air crew service
Cons: 1. No option to pay for a second luggage; the company website very unclear about the luggage policy; no contact information as well as no web payment service; days before my flight, spent a lot of time and efforts to know that I could pay for a second luggage at the airport on my departure; 2. Paid $120 or so for the second luggage!!!??? After decades flying Austrian I will try switching to your competitors.
Pros: Friendly staff
Pros: The crew was super nice
Cons: Not enough food during the long flight
Cons: Our flight was cancelled .No explanation at all.Hotel was given to us.Thank you for that.We dear only 4 hours.The following day we were there since 5 in the morning and the first word was 10 o clock flight.After to many hours they decided that they can bring us to Mynih and after that flight to Tirana.So I left home Thursday 2 o clock and arrive in Tirana after 2 days. No luggage until yesterday.It never happen before.But in top of everything my plans in Albania were messed up.I have to pospne my return flight 1 week and the charges are unbelievable tooo much 650 dollars.I am not stopping here.Thank you.
Pros: The direct flight' and the comfortable seat
Pros: proff handeling of sick person !Othervise quiet and nise trawel!
Pros: I fly this route on Austrian 5 times a year, and I nearly always choose Austrian because it hast the overall best 'package' - a comfortable plane with excellent sleeping seats in business class, the best airline food in the world from Do & Co, the nicest staff that really cares about your well being and the quickest connection between Bangkok and Vienna.
Cons: The entertainment program is a bit slim, to my taste - but I'm not a big consumer of inflight movies, as I prefer to get more sleep when I fly. When compared to the entertainment program on Singapore Airlines, for example, Austrian's own can't really compete.
Cons: The seats were uncomfortable.
Pros: The aircraft was very clean. Very friendly crew.
Cons: Flight from Budapest to Vienna was too hot and the AC was not working properly.
Pros: I like that flight boarding was quick and in time.it was a short flight My name is Hispary.
Pros: Most of the crew were nice. Efficient.
Cons: Ridiculously small seats and legroom.
Pros: The actual flight was professionally well-handled
Cons: Someone from the airlines needs to help people transferring at Paris airport. I was sent to three different terminals (which required two different bus transfers) to get to my United flight to the states. I had been warned by a friend that the Paris airport is the worst. It is! And the airlines should bear some responsibility for the lack of clear information. I could write about this for a long time.
Cons: I used flights between Vienna and Prague several times and in most cases they are delayed.
Cons: seats too cramped
Pros: Would fly with them anytime.
Pros: Flight crew was pleasant, calm, and efficient.
Pros: Austrian airlines did not have enough passingers and they transfer my father who is very sick and old to turkish airline.
Cons: Unprofessional very, very!
Pros: Everything was fine - short flight
Cons: No entertainment - probably due to short flight time. On my flight from la to vienna the entertainment was remarkable.
Cons: Delay of 1 hour on a flight of 1 hour during lunch time and neither a snack during the flight.
Cons: Too many customers use more than their fair share of the overhead space. A lot of passengers placed their luggage and their personal item above. This left those of use who use only our fair alottment searching for a place for what we fairly should be allowed to use.
Pros: Short flight and the crew was attentive and pleasant.
Cons: Loading of the bus to the terminal was slow only 1 bus was available.
Cons: The website is a horror, particularly from an iPad. Trying to web checkin was an arduous battle. Obviously the consumer is the least important factor in the lack of managing the product. I avoid Austrian for that simple reason. Crew polite. Pilot informative.
Pros: bording, take off, landing were on time excellent service on board crew was professional, present, smiling, creating feeling of comfort would definitely fly again with Austrian and recommend the airline to my friends and family
Cons: On my way to Bulgaria, I flew to Varna and would have liked to have a return flight from Varna, that makes the connection for Chicago
Cons: One flight was cancelled resulting in a 6 hour wait, the second flight was 2 hours late. Meat meals ran out quick resulting in a vegetarian only option for a lot of passengers
Airlines flying from Cleveland to Italy have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Cleveland to Italy
Masks required on board, masks provided on flights from Cleveland to Italy
Social distancing seating
Middle seats unavailable to book on flights from Cleveland to Italy
Testing for antibodies, testing for symptoms for flights from Cleveland to Italy
Waiving of change fees. Search flexible flights from Cleveland to Italy