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baggage issue paid for personal item frontier web site confusion

The flight was great. Attendants were very helpful and courteous. Assistance when needing wheelchair was great. We will definitely fly frontier again.

The two little kids behind us screaming and kicking most of the flight.

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

Nothing on this flight was even remotely to what I would call satisfactory. Nor redeeming.

This time of year was spent more so in airports waiting for delays and dealing with bad weather and LACK of contingency plans to get THIS flight replaced since this worthless cheap company didn't offer a replacement within 24 hours of this CANCELLED flight. The problem with an airline is not about the price it's about dealing with customers who are STRANDED during the holidays. I had an international flight on the 31st to get back abroad where I study. It was upsetting the lack of service to get my flight rescheduled, it was highly unprofessional how they didn't have a rational solution to get back on the 29th of december. I wish this site, would take over and help us rebook our flight. The problem with our service from Spirit was they would reimburse both flights, but then I would have to go to an airport would be taking a risk to not get a flight when driving 1-5 hours to airports around throwing away valuable time. They said they would give a $50 voucher for a reduction in another flight, but this is NOT at all enough to compensate for the stress I (and my family) were put through. This is the worst experience with an airline I have ever had used. I would not EVER recommend this to anyone flying.

The boarding folks were very rude.

I loved that both airports took very good care of my grandmother who was traveling alone.

Only conveniance was flight leaving Cleveland was non-stop and at a time i needed.

Bare bones, seats have very lttle padding, narrower than most, pay for everything, bags, carry ons, drinks. With all that said the fares are equal to other airlines.

Everyone says they paid for a carry on.

After nickel and diming to make the ticket price higher than other flights, the flight itself was delayed for more than 7 hours. Don use this cheap, poorly managed airline.

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.

The crew at the gate as well as the crew on the plane were excellent and very helpful. The gate crew made rerouting very easy.

The 3 hour delay made for an exceptionally long trip. Delays are so very common on United; especially when connecting through O'Hare.

Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.

We arrived 30 mins before scheduled time

Stuartest were rude and mean. We sat on the plane for 1 hr before they took off. They had an issue with a door censor and while they fixed it the entired plane smelled burnt. This smelled persisted until we took off. It was scary to even fly in the same airplane. Next time i will pay more money and feel more securw and confident in the plane.

The second flight was on time.

The first flight (6:25am) was cancelled, supposedly, due to "mechanical" problems. I'm calling horse-hockey on that, because there were a lot of empty/available seats when I was checking in the night before. I was at the airport at 5am, and learned of the cancellation (rescheduled to 1:35pm) at the kiosk. The seat on the Airbus jet was the most uncomfortable imaginable. OK leg room, but absolutely no cushioning. The flight home was the most uncomfortable flight I've ever had....and it was only 2.5 hours.

I arrived at my destination

AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.

The crew was excellent, timing was superb,

Delayed flight.

Had to pay to pay extra to watch t.v. was $7.99 for a 2 hour flight. Could go to a theater for those prices. Everyone in my group complained about it.

Have a great flight.

No problems

Good flight good crew!!!

Very nice gate crew Very efficient boarding Very quick and efficient takeoff

No electronic check of boarding passes Flight attendant somewhat responsive

Smooth

Nice smooth ride

The flight crew was very polite and helpful. The flight itself was on-time and smooth. My one complaint would be how jammed in you feel in the seats that do not recline. Very uncomfortable!