Nothing on this flight was even remotely to what I would call satisfactory. Nor redeeming.
This time of year was spent more so in airports waiting for delays and dealing with bad weather and LACK of contingency plans to get THIS flight replaced since this worthless cheap company didn't offer a replacement within 24 hours of this CANCELLED flight.
The problem with an airline is not about the price it's about dealing with customers who are STRANDED during the holidays. I had an international flight on the 31st to get back abroad where I study. It was upsetting the lack of service to get my flight rescheduled, it was highly unprofessional how they didn't have a rational solution to get back on the 29th of december. I wish this site, would take over and help us rebook our flight. The problem with our service from Spirit was they would reimburse both flights, but then I would have to go to an airport would be taking a risk to not get a flight when driving 1-5 hours to airports around throwing away valuable time. They said they would give a $50 voucher for a reduction in another flight, but this is NOT at all enough to compensate for the stress I (and my family) were put through. This is the worst experience with an airline I have ever had used. I would not EVER recommend this to anyone flying.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
The only thing I liked was the non stop routing. Opposition is mostly with a change.
But the seats are terrible (I am tall) and the over head binds are very dangerous. (I am tall and have a scar to support the poor, old fashioned overhead bins.
The attendants seem to have a competion going for "who can butcher the announcements by speaking rapidly and harshly. It added to the sophomoric attitude thought.
if the plane had not been an hour late, this Spirit flight would have rated "OKAY". first time with them, and they lived up to their "a la carte" rep. i am sure i am not the first person to joke about this, but i was shocked that i didn't have to slip a fiver into a slot in order to use the toilet.
with all the add-ons, there is absolutely no benefit price-wise to flying with them. if you are carrying one small item, traveling alone, not in a hurry, i bet you'd love 'em. but any normal adult would feel cramped/gouged/abused. what a weird business model - folksy/hip/sarcastic ad copy that jokes about the lousy treatment you can expect to receive. such is the new economy.
Stuartest were rude and mean. We sat on the plane for 1 hr before they took off. They had an issue with a door censor and while they fixed it the entired plane smelled burnt. This smelled persisted until we took off. It was scary to even fly in the same airplane. Next time i will pay more money and feel more securw and confident in the plane.
The first flight (6:25am) was cancelled, supposedly, due to "mechanical" problems. I'm calling horse-hockey on that, because there were a lot of empty/available seats when I was checking in the night before. I was at the airport at 5am, and learned of the cancellation (rescheduled to 1:35pm) at the kiosk. The seat on the Airbus jet was the most uncomfortable imaginable. OK leg room, but absolutely no cushioning. The flight home was the most uncomfortable flight I've ever had....and it was only 2.5 hours.
The website did a great job of explaining all of the odd extra charges. Prices for baggage were discounted because of the offseason, but I would have been annoyed if I paid the much higher "normal" pricing. The math would have made the tickets more than major airlines that include food, entertainment, and staffed baggage check-in counters.
Each time waited 25-45 minutes before staff arrived at baggage check-in. Then 4 employees would come at the same time. I understand saving costs, but couldn't they just use less staff to always have somebody at the counter? The labor cost would be the same.
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