Daily cleaning, installation of cabin HEPA filters on flights from Cleveland to North America
American Airlines, Frontier and Delta have all waived their change and cancellation fees on flights from Cleveland to North America. Confirm policies on booking site.
The cheapest ticket to North America from Cleveland found in the last 72 hours was $12 one-way, and $39 round-trip. The most popular route is from Cleveland to Las Vegas, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $46.
Frontier flies most frequently to Las Vegas from Cleveland. In general, Spirit Airlines, United Airlines and Southwest fly the most to North America.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to North America.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to North America is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to North America with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to North America up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
"Seats in row 2 very uncomfortable for sleeping!"
"Crew was arrogant and obnoxious. Wouldn’t help me pick up trash and another poured coffee on me twice, with one pathetic “sorry”. Flight attendants had so much baggage that passengers couldn’t find space in the overhead compartments causing a significant delay in our departure. In bound aircraft was late arriving from Haiti exasperating the situation. Based on this trip I would not recommend jet blue to anyone"
Pros: "Honestly the only thing I can say that I liked was that we got back to Fort Lauderdale in less than two hours."
Cons: "Honestly the only thing I can say that I liked was that we got back to Fort Lauderdale in less than two hours. We were told to arrive at the airport for our flight which was delayed incase our flight left on time. our gate changed five different times. Our flight was supposed to leave from Puerto Rico to Ft. Lauderdale @ 1:30 p.m. the flight kept getting delayed . our flight did not take off until 7:30 that evening. Nobody informed us of anything what the delay was etc. it was handled horribly by Jet Blue staff. We were t offered vouchers nothing."
Cons: "Missed the connecting flight by about 15 minutes, strange that we get delayed for about an hour but the connecting flight can’t wait a few minutes. Currently en route to another airport to spend the night at the airport and then take an early morning flight to my home city. Would have been nice to get a hotel room. I also had trouble with being charged for a second checked bag when I only had a single checked bag, would be great if the customer service help desk could help with that at the airport."
Pros: "Wayne at the DCA Airport was gracious and amazing."
Cons: "The planes still aren’t clean. Pretty sure something was growing on the seat in front of me."
Cons: "Extremely disappointed about flight 1379 scheduled to depart at 0658, 18 Jun 21. Flight departure was moved to 10:30 AM and later to 12:30 PM without giving any reason for the delay to the hundreds of passengers that arrived at the airport between 4:30 AM to 5:30 AM to meet the airlines requirements. Poor performance by Jet blue. Lost of time and money for me. Thumps down. Blue is my favorite color, live up to it."
Cons: "Flight attendant sucks. They not courteous and the left me without a plane ticket to my connection flight"
Pros: "Yes everything was great"
Cons: "Very good airline. Worry free"
Cons: "Baggage took an hour"
Cons: "Nothing really. JetBlue is top notch in my book."
Pros: "Speed and and comfort"
Cons: "More food on the plan"
Cons: "Too many people on one flight for a while pandemic to be happening Smh"
Cons: "Having less passengers onboard would have been a good option for avoiding CV19."
Cons: "Boarding was disorganized, there was some chaos regarding who was sitting in which seat which delayed the pushback process. Another issue is that compared to other airlines baggage took forever to arrive at destination."
Pros: "Paid seat was comfortable, entertainment was great"
Cons: "The elder gentleman was very rude throughout the flight. Paid for front row seat mostly due to covid and he made us seat and wait for people that had a connection flight to exit the plane all the way from the end of the aircraft defeating the purpose of me buying the front row seat at $65 which was more than the seat was worth. The way the crew asked was was very rude because he stated if we stand up he would keep the door closed. I understand about the passengers with connection flight but its Jetblue responsibility to get these people to their connection but it shouldn’t jeopardize me."
Cons: "Better snacks"
Pros: "Moving seats to a less crowded seat."
Cons: "There was no empty middle seat and a pretty full flight. Only 2-3 movie options. Old plane with small screen."
Pros: "Free wifi"
Cons: "A working entertainment system. Old and no operative!"
Cons: "The delay was almost unbearable"
Pros: "I like the free Wi-Fi free movies and the free Beverages and snacks oh and the flight was good too"
Cons: "Everything, for example being on time"
Cons: "At the airport we are still waiting for our luggage almost an hour"
Pros: "The ability to purchase headphones and a blanket for a fair price."
Cons: "There was a child (guessing) with gas that made the air quality unpleasant several times."
Pros: "excellent free snacks and nice water!"
Pros: "The flight crew was very nice"
Cons: "The fact that I was 3 minutes late to check my bag (due to a line and walking to the wrong counter the first time) and they would not allow me to go on my original flight and route my bag on another flight. This resulted in me and my bag getting pushed on two new flights and my overall travel time going from 4.5 hrs to 11 hrs which with a 15 month old is an eternity. Many other airlines will allow you to make exceptions when checking in late (I was still nearly 40 minutes prior to flight departure) and let me still check a bag OR allow me and my baby to stay on the same flight without the bag."
Pros: "I liked the prices for the airfare"
Cons: "Boarding didn’t start until probably 10:30 or so. Flight was supposed to leave at 10:20, but there was a broken seat or something that needed to be repaired."
Pros: "Captain ended up being a good pilot with a very smooth landing,"
Cons: "Our flight was delayed 2 hours because the crew was comprised of members from flights delayed by the snowstorm. Even though gate attendants knew they were on their way, attendants refused to let us board until the crew was all on board. Then we had to wait some more....... Also they were lax on pre-boarding announcements, not letting families with children on first. And waiting until each group was fully boarded before announcing the next. Plus the enunciation of various announcements was difficult to understand and/or way too fast. It wasn't funny."
Pros: "They unloaded the entire plane and put me on a flight 5 hours later"
Cons: "Avoid Jet Blue the employees have not ever taken curtesy training"
Pros: "The plane that the rerouted to replace the original plane was very comfortable. The email updates where better then the information at the gate. Normally, I enjoy flying JetBlue however, this weekend's round trip was disappointing. My 1st flight was delayed about 5 hours and the return flight was delayed as well."
Cons: "The long delay and limited snacks. (After that long delay) The incident on the plane- the passengers had to take action and not the flight attends when a passenger threaten by another passenger. A good Samaritan came to the woman's aid and ensure she was safe by switching her seat. Prior to this, another passenger had to use her call button to try to notify the flight attends because the woman was unable to. (That was her second attempt to notify the attendants). I am unclear to why her first attempt to change seats was not taken under consideration by the flight attended. The alleged passenger was clearly intoxicated and had fallen on the women. The flight attends did intervened after the flight landed at FLL. The woman was detained on the plane along with the alleged passenger. Once again, I am not sure if that was wise. The woman could have been taken off the plane safely and quested at the gate at a safe distance. The alleged passenger was too intoxicated to comply with the flight attends requests to disembark the plan. I would have liked for the JetBlue flight attends to be more proactive or at the very least to keep an eye on the situation to ensure it did not escalate. This all could have been avoided if the woman's 1st request to change her seat to one of the many available seats was granted. Better ye,t for this alleged passenger to have never been able to board the plane in his condition. It was physically noticeable and the surrounding passengers stated they could smell the alcohol on him. Disappointed!"
Pros: "The crew was very helpful with updates."
Cons: "The flight was delayed. Got in very late, but the crew kept us informed of what was going on."
Pros: "I loved that the pilot on my first flight introduced himself and staff to the customers prior to loading the plane. Everyone was very welcoming and friendly. The leg-room! The leg room was a great surprise. No hassle with bags. Great snacks, wi-fi and movies for FREE! I was so tickled. I've never flown JetBlue. I thought it was just another low-cost airline that makes you pay for everything , what a nice surprise! I immediately gave you a shout-out on my facebook account. Best flight experience I've had in a long time. Thank you."
Pros: "Nothing really."
Cons: "1. Forced to check carry on because of a pocket in the front when other passengers were allowed to bring actual suitcases which were taken right before boarding. Apparently JetBlue has a quota to meet as to how many people they charge for carry on luggage. 2. Refused to allow me to request my seat ahead of time to try and charge a $50 fee for an upgraded seat, even though by purchasing a ticket, I am guaranteed a seat on the plane. 3. Late once again. So far every flight taken by JetBlue this year has been late. My only on time flight this year has been with Delta. I do believe they are the new Spirit Airlines in disguise. This airline has been moved to the bottom of my list. I may take them once more but it depends on how many points I have with them, if it's enough to cover a free trip. If it doesn't, I will forfeit as the aggravation and nasty behaviour at the check in counter especially at LaGuardia is too much to take. They are also every discriminatory at that airport also, especially the people who work at JetBlue. I have to take responsibility for keep trying. It the same as beating a dead horse and expecting it to get up and run."
Pros: "They didn’t make me check my carry-on even though full flight. Other airlines almost always do. Began boarding exactly when they said they would."
Cons: "First attempt to check im at kiosk failed. Was told to see an agent. Ignored that command made another attempt at kiosk and was able to get BP. The brag about their free wifi at every seat but it didn’t work. Can’t complain tho because seat back video screen had plenty of other entertainment."
Pros: "I appreciated the in flight entertainment, the eye mask and ear plugs."
Cons: "The seats were horribly uncomfortable. The controls for the screen are on the arm rest, where they get inadvertently pushed. Would have liked another beverage service on a flight that long."
Pros: "Easy boarding, friendly staff, nice choice of snacks and beverages. The JetBlue app is very useful."
Cons: "My in flight entertainment never worked. All I had available to look at was the JetBlue commercial channel showing me all of the entertainment I wasn’t able to watch. Not even the live view map worked. One of the attendants said something about resetting the system but I didn’t notice a change. I said something to one of the attendants a little later and she tried doing a reset again, but still no success. I could see other screens working fine and people were watching various programs while I just stared at a static map of the continental United States. Oh well, at least I was able to stream Netflix because of the free inflight WiFi."
Cons: "I came to the airport 11:30am asked to rebook for earlier flight which wasn’t possible unless 75$ charged. I decided to wait till 4:16pm departure that ended being 3:50 am the next day. Meanwhile it took several hours to receive water and pretzels, pizza finally came after 9 hr wait(which gave me heartburn). Ground crew disorganized feeding us excuses of weather (wx) which initially was a landing gear problem for first 1.5 hr delay then again WX and ATC not assigning a route(while other airlines departing no problem) then crew timed out then no plane & again waiting for crew...Seriously? What a management!!! Reading comments below this keeps repeating however this was about 13 hours delay. This company should quit!"
Pros: "The snacks and the room on the plane were really nice. Also I enjoyed being able to watch a movie."
Pros: "The light snack was adequate. My husband is a big guy and sometimes has issues flying due to size, found seats to be comfortable. Also, Jetblue gave us us a $50 credit for the inconvenience."
Cons: "We left half an hour late. Also, was stuck on the tarmac for 2 hours due to thunder and lightening storm with a screaming child on board. Howeverer, weather is not Jetblue's fault."
Cons: "I didn't like it at all, Jetbule should had find another airline to take me so I can arrive at around the same time , not just with the flights they offer but I should be able to get into another airline too"
Pros: "Flight attendants were very friendly, and the TV's were working on the flight (did not on the flight from FLL/EWR)."
Cons: "Booked this flight to get a ride home, and in time for dinner with family. Flight was delayed 50 min. because of a delay in the arrival of the plane (not weather). During boarding process they were allowing people to get up and move around before takeoff, delaying over another 10min. When we finally arrived at 9:10 to the gate, another plane was at the gate and we did not get into the gate until 9:25. Thus, by the time the flight arrived I needed to get other transportation, cost me $25 and additional 30min. waiting for ride. This resulted in getting me home almost 2 hours late. Additional feedback: I book an aisle seat because I like being able to lift the arm on the outside, not available on this flight. I don't recall the plug for the headphones being down so far in the arm rest, thus struggled to find the plug."
Cons: "The boarding was a shitshow because nothing was done to prevent people from taking all of the overhead compartment room, so by the time my group boarded, there was no room. But, people were still trying and so that backed the line way up from 1/2 way into the plane all the way out the plane and IN SPITE OF MY REPEATED ATTEMPTS TO GET THE FLIGHT CREW TO ASSIST AND CLEAN UP THIS PILE OF HUMANITY, THEY DID NOTHING!!! They forced me to gate checked my carry on bag (no checked bag) and did not tell me I would not get it back AT the plane and had to go out through security to get it at the baggage claim and come back in through security and because of that incompetence I MISSED MY CONNECTION AND WAS STRANDED IN FLL OVERNIGHT. After the front desk continuously trying to explain to me how it was my fault some how, I HAD TO PURCHASE A SEPARATE TICKET ON A DIFFERENT AIRLINE OUT OF MIA AT 5AM TO MAKE THE WEDDING!!!! This is beyond unacceptable and as someone that travels for work and stays roughly 100 nights a year in hotels, I WILL NEVER ALLOW YOUR COMPANY TO BE ABLE TO PUT ME IN THIS SITUATION AGAIN!!!!"
Pros: "So much leg room and free WiFi and DirecTV. United, take a lesson!"
Cons: "Compared to all the others, JetBlue was the best."
Pros: "What did I like? Well, I liked arriving at my destination, though getting there on Jet Blue was unpleasant."
Cons: "Stressful due to delays, disorganization, lack of communication, developing-world style of service."
Pros: "Every single employee I interacted with was awesome."
Cons: "Over 5 hours in delay due to a maintenance issue. Problem wasn't discovered overnight when it was parked. Wasn't discovered until the next day. Had to wait for the delivery of a specific part and install it. I'm all for planes not breaking upon reentry, but the fact that the two flights were both subsequently delayed 4-5 hours each instead of bringing in a sub plane was inconsiderate. Now I've got a long drive home and I'll only get an hour of sleep before a 14-hour work day. So thanks for that, JetBlue"
Cons: "Boarding time and crew was slowest ever?!!!"
"The comfort was excellent"
"Delta does a great job in general. However, the “Comfort+“ seats weren’t worth the money. I sat in both seats, and I compared the width of the seats and the distance from the seat edge to the back of the seat in front of it. There was a difference of about 2” in the seat width and 1” in the leg room. Very disappointing."
"Some passengers weren’t wearing masks or were wearing them below their noses, and I think there could have been general announcements reminding them about that."
"Same comment as before. Should not be part of skyteam. Alitlia is way below standard for that group of stellar airlines. Staff is unfriendly, delivers poor service and do not make you feel welcome on board. Food is good. Only water not other drinks available. No garbage college during flight or before landing. Entertaining is so so and the bathrooms are dirty."
"The staff was extremely nice and professional.They did excellent job!"
"As always, Delta never fails to deliver! Let’s keep climbing!"
"This was the Delta Shuttle flight (operated by Republic Airways (therefore not a mainline flight)). The crew was exceptional in expediting boarding, accommodating customers, and politely dealing with “difficult” passengers (don’t be that passenger - it’s a 40 minute flight). Great flight overall."
"I like that I got to my destination safely."
"Everyone is doing their best, but travel sucks! Mask wearing is necessary but odious. The worst thing is the toilets on 767s are so cramped that you cannot see where the trash is without crouching down or being a pigmy, so people leave their towels by the sink!"
"The entertainment unit not work. It kept freezing up, the map kept moving around to other parts of the globe, so,e functions didn't operate at all. Finally less than halfway through the flight the unit froze up all together and was completely unusable. Also, the seat wasn't able to recline as the button on the seat was completely missing!"
"The flight was on time. Delta was very communicative as far as checking in, luggage, boarding ect. I was traveling with an infant, it would’ve been nice if they helped us out with an aisle seat."
Pros: "Crew was attentive , quiet flight"
Cons: "More food choices"
Cons: "The flight could have been on time"
Pros: "The boarding was quick and the plane departed early."
Cons: "I had an exit row seat (21G). The seat felt like a church pew and the right armrest was lower than normal since it was mounted on the exit door. This was by far the most uncomfortable flight I've had. My back started to hurt even before the plane took off."
Cons: "Not make me check my carry on when there was adequate room in plane"
Cons: "It was the last row, could not sleep on it"
Pros: "Professional crew, no fanfare, standard was excellence."
Cons: "Faster flight time in air..."
Pros: "Crew was super friendly and cool!"
Cons: "Movies were outdated flying to Amsterdam, coming back was great"
Cons: "Reservation said hot food, no food was offered except for crackers and nuts, flight had no real options for drink except if you are a coffee drinker or coke drinker"
Pros: "Crew was nasty. They acted like prison guards not like they supposed to act to customers."
Pros: "crew was amazing"
Cons: "Delta is always a step above the rest."
Cons: "The cookies and snacks are terrible. A single sandwich would have been better and not cost that much more t For the airline"
Cons: "Delightful experience except at SFO checkin."
Pros: "COVID safety measures"
Cons: "There was no in-flight entertainment via Gogo app / Delta Studio."
Pros: "Crew from Washington to Cancún were extremely rude"
Cons: "I dont know WHY Delta changed my flight with ALIITALIA, but, DON'T DO IT DELTA. The check in process took an hour, not talking about the line, the ACTUAL checkin at the counter. I couldn't complete my web checkin at the AliItalia web site. Landed in JFK, still sucks as an airport, nobody helps, nobody explains anything, very poor signs and instructions, Global Entry kiosk are hard to spot. My connection ticket didn't have the TSA/PRECHECK legend, went to AliItalia counter, the lady at AliItalia barely said anything when I asked for help with that, her immediate answer was to disengage and sent me to another terminal "to talk to Delta". She didn't explain or didn't want to give an explanation until I started to act as an already 9hr30min flight frustrated customer in a very old, very poor plane with poor food service. Again, I bought an over $1,000 ticket with DELTA, NOT ALIITALIA, if Delta send people with their "partners" at least make sure that they are taken care of properly."
Cons: "Assigning seats at check in? Why was that a thing? Also why did we have to wait for almost an hour once we landed to be given a gate for us to unload? So stupid the whole thing."
Pros: "Very kind associate working at the gate. She helped me obtain my seat assignment and was a pleasure to speak with. Her happiness was contagious (even at 6am!). She put me at ease."
Cons: "The last travelers in boarding line (including myself) had to check their carry on luggage because “there was no more room in the overhead compartments”. However, while I was walking to my seat, I saw ample storage space as well as suitcases that were laying horizontally or flat and could easily have been adjusted to create even more space. Given that most people pack their most valuable items in their carry on bags (as well as anything fragile), I was a bit uneasy checking mine. The associate who helped check my bag on the tarmac was kind. I was grateful that my luggage had a hard shell case."
Cons: "Boarding was very slow and exiting the plane was also slower than normal. An overhead bin was locked and that delayed passengers"
Pros: "Great experience!"
Pros: "The crew were fantastic and tried their best the delay."
Cons: "Delayed flight. 2 hours delay. Had to rebook a connecting flight and hence was very tight to board the next flight"
Pros: "good flight and pleasant staff"
Cons: "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"
Pros: "I liked the fact that were were able to watch movies complementary, staff was very kind and looked good and for the most part the air craft was spacious than United Airlines"
Cons: "I disliked the fact that their weren’t any charging station, I wasn’t able to to charge my telephone device previously but I thought I would be okay sonce air crafts that I have boarded have out lets to charge devices, was an inconviencesince I wasn’t anle to contact family. Also there was complementary movies to watch but there werent any head phones that were given, united aire lines provided us with head phones for entertainment."
Pros: "The crew is always wonderful. The complimentary beverage and snack really makes the flight better, even in the tiny seats. The flights with tv screens and charging ports are great, although they only seem to be on my shorter of the two connecting flights."
Cons: "Crew allows the first zones to place both their carryon and personal items in overhead storage, filling the bins before many travelers board the plane. We are then asked to check our bag, and are forced to put our 1 bag between our legs, whole many people stored two overhead. Flight was delayed a few minutes and time was not made up in air. Delta changed a few of our flights before we were even off the plane, while other passengers were allowed to keep their original flight (originally we all had the same connecting flight). Looks to me like they overbooked and pulled some of us randomly. Also, my checked bag was sent on wrong plane, and sat unattended at next airport for 2 hours."
Pros: "Stewardesses were sympathetic but could do nothing."
Cons: "A few flurries out of Philadelphia and flight is delayed 2.5 hrs, we therefore miss our connection and all they wanted us to do was spend 2 days in airport until next flight. Finally reached a compassionate soul at customer service who got creative and routed us to BCN via ATL, Miami and Madrid."
Pros: "I got home safe"
Cons: "Plane delayed by over 3 hours and they told me to wait at the airport for 6 hours instead of arriving at the normal international flight arrival times. My day was completely wasted. They offered a replacement plane was old with tiny broken screens, broken seats. It smelled horrible as we were boarding from the tarmac. I'll never eat airplane food again."
Pros: "Seats are comfortable. These short haul flights often have worn out, painful seats."
Cons: "They do a bad job of screening people with bags too large for the overhead bins and then those people have to check one they have already tried to board and it slow things down."
Pros: "Food selection and quality were fine. I also enjoyed the entertainment options. Seat area was comfortable and spacious."
Cons: "The flight attendants were uniformly rude and nasty to passengers from start to finish. As I boarded, I asked for a piece of art to be stored in the wardrobe compartment. This was treated as an inconvenience. During and after boarding, flight attendants addressed passengers rudely when encouraging them to take their seats in a timely fashion. Later, when my seat mate politely asked a FA to repeat the food options, she asked, "Excuse me?" several times and seemed very irritated to have to repeat the choices for him. Also, near the end of the flight, a pillow was on the ground and a FA asked those seated in my row to pick it up. We responded that it wasn't ours and she said something to the effect of, "Oh yeah? So how did it get there?" (Maybe because someone else dropped it and we didn't notice?) The FAs seemed irritated to serve passengers at all. Each time they passed through for beverage or meal service, I felt like I was imposing on them. I have never witnessed anything quite like it. Makes me wonder why they were all so upset and and felt it appropriate to speak and act disrespectfully toward customers. (Delta, do you have any insights?) I hope they all got a good night's rest after that haul."
Cons: "As a Platinum AFK/KLM Skyteam member I was NOT allowed to use the Delta Lounge. On the flight the meal choice was poor and the staff were not really geared to serving regular clients. The movie choice was poor. I expected better!"
Cons: "My flight got cancelled without letting me know in advance I was in the airport and spent me hours to switch a flight I ended up arriving at a different airport and need to spend more money for über"
Pros: "It was on time."
Cons: "The plane was dirty and there was a lot of trash around my seat."
Cons: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."
Pros: "Boarding in St Thomas is always a mess, no matter what airline you fly. I usually fly Delta because the planes are clean and the people are nice. Well this time the staff went well above and beyond. My friend and I were sitting in the front row of seats in the lounge at the airport, facing the Delta gates. There was a mob of people milling about between us and the gate, so we could not see very well, but we thought we had a clear view of the door. Also it was very loud in the terminal. The flight had a delay, so we were relaxing and chatting, when I got a text from my mom asking if I was on the plane. So I went to the counter to inquire if they had started boarding our flight. The lady looked at me with surprise and said, "We have been paging you!!". Well we were both surprised! We had not heard anything over the general din in the airport. It turns out they had completed boarding and already rolled the stairs away from the plane! The ground staff talked to the captain and then they rolled up a set of stairs, opened the door to the plane, and let us on! The flight attendants said that they had never seen that happen before. I want to extend a heartfelt thank you to the crew at Delta for going the extra mile to make sure we made it on our flight."
Cons: "There is nothing I didn't like about this flight!!"
Pros: "Delta service and conford are great."
Cons: "Pay for wifi"
"Check in was horrible in Miami. The woman was rude and not helpful with the questions. There was nothing to like at the check in and there were really slow even for First class passenger like me."
"Better, more recent entertainment selections"
Pros: "The crew member was not helpful with my need at all and just ignored my request to change my seat (which was empty). I am very disappointed and had a bad experience!!"
Cons: "The crew needs to be helpful and be courteous."
Pros: "Felt like a sardine, packed in tightly. Crew was pleasant though."
Cons: "Too crowded c19"
Cons: "Comfort of seats. Aisles were too narrow and everyone was touching each other even when they didn’t want to. Seats were uncomfortable and narrow"
Pros: "Crew was fine, outlets were nice"
Cons: "It should be a crime to have a fully packed plane in the middle of covid. It’s also illogical to not serve food but allow people to bring food on, doesn’t make it more covid safe. I will avoid American Airlines in the future."
Pros: "Crew was good. Seat were comfortable."
Cons: "Don't charge for wifi. It should be free."
Cons: "My eyes were watering and my nose was itchy for the entire flight and I had to hold back sneezes and I think there was something in the air on the plane that was causing this to happen. I was double-masking and I do not have allergies. I wonder if it had to do with the chemicals used to disinfect the plane between flights? I was not very comfortable, to say the least. Everything else was great, though, but I don’t think I will be flying again anytime soon."
Pros: "That we got there on time. And landed safely."
Cons: "Honestly I have no complaints but they could at least serve something for a 6 hour flight"
Pros: "A crew member saw me struggling to walk and offered a wheelchair, explained to me that I would be met with one throughout my trip. Her name was Donna!! Problem occurred when we got to Dallas."
Cons: "Instead of circling in the sky, they could have had the pilot take the alternate route he eventually took anyway, in the first place. My family and I still don’t know if we’re going to get a flight to El Paso/ stand by. So much 4 seeing my armyson before he deploys, recipient time waisted over bad decisions on to of everything else, entitled woman on the plane insults me on the lane for no reason. The crew was amazing though."
Pros: "I managed to slip ahead a couple of rows into what I guess was a slightly upgraded seating area. This resulted in my flight being very nice. But had I not been able to pull off this minor theft, I think it would have been miserable. Sitting up straight, without the seat ahead of me reclined, my knees touched the back fo the seat in front of me. It felt like I was sitting at a table in a kindergarten classroom, not a chair meant for an adult. In the upgraded seat I was very comfortable. Staff on board was friendly and helpful throughout the flight."
Cons: "I haven't flown American Airlines in quite a while and one gets quite spoiled flying on Emirates or Qatar or Singapore or Norwegian or whatever other airlines. It's easy to forget how utterly mediocre AA is. The food isn't great, the air quality on the flight is terrible and leaves you feeling oily. They don't air-condition the plane until after everyone is boarded so the whole process is hot, sweaty, and unpleasant. Many of the staff are flat out rude to people (I was never on the receiving end, but I overheard what I considered very abrasive tones to others). And so on. Ideally I'd fly on other airlines I think."
Pros: "The boarding process and its ease"
Cons: "The Wi-Fi was not free and quite expensive. The space between seats was too narrow for my legs resulting in an uncomfortable journey. The entertainment was dated and not varied enough. The food was borderline unsavoury. The wines were cheap... Not an airline I would recommend to anyone."
Pros: "Nothing!!! This was a horrible flight experience!!! I will never use American Arilines again especially their Barcelona connections."
Cons: "I would never use American Airlines again. Horrible service at the check-in service at Barcelona Airport. I travel around the world for work and each year I fly to more than 12 international locations but never had a horrible experience like this. My carry-on bag is 21” carry-on bag that I traveled in more than 20 countries for the past 3 years but American Airlines staff members at the check insisted that my carry-on bag does not fit the FAA regulations and they threatened me multiple times when I protested their attitudes. I am an avid traveler and I know my rights as a traveler but the American Airlines staff members were extremely rude and insisted that I have to check-in my carry-on bag. The real issue was that regardless of the size of the carry-on bags, they were forcing almost all passengers to heck-in their carry-on bags a clear indication of money-making scheme. When I protested their attitude, they threatened me saying that I pose a security risk and that they would not check me in but I stabbed my grounded insinuated that my bag fits the FAA regulations. I booked this flight from Bristish Airways and this was a code shared flight, I called British Airways in December 22nd and confirmed the measurements of my carry-on bag but when I told American Airlines about the Bristish Airways, they told me “they don’t care, this American Airlines not British Airways”. It was humiliating, it was disrespectful, and it was unacceptable!!!! At the end, I removed one sweater from carry-on and the issue was resolved but after this experience, I will never never fly with American Airlines and never recommend anyone to use American Arilines especially their Barcelona flights and connections."
Pros: "The flagship first seats in American Airlines are among the best in class given that I only flew from Miami to JFK. Fully flat beds and ample room."
Cons: "Very limited food options."
Cons: "They charge for coffee."
Pros: "Chocolate ice cream and pot pies"
Cons: "To start, I had paid extra to upgrade to a seat with more leg room only to find I had been reassigned to the back of the plane. This was after I had already done an online check-in for the appropriate seat. Then I was told by the AA agent at the desk that my upgrade was in the system but that it was “fake”. Apparently the money I paid two months before was no good on this flight. I was traveling with my boyfriend and they would not allow us at the same counter because we were not married. After much haggling we were finally able to rectify the situation. Horrible start. Then, once on the plane, the in- flight entertainment system as well as the lights broke right before take off so there was nothing to watch or see for an almost 8 hour flight."
Pros: "Arrived ahead of the scheduled time"
Cons: "Plane was less than half full yet the crew appeared pressured .... one crew member didn’t wait for me to complete my request and she brought me eat phones yet I wanted to ask for water to drink! Seats don’t recline much ...."
Pros: "Relatively comfortable plane, great movies (I watched four!), good timing between meals/snacks."
Cons: "These planes are always SO cramped. We paid to be in the section with 9 seats across instead of 10 which was worth it but wish that they would just give everyone slightly more space - seems humane for such long flights! The group boarding on these huge planes always seems chaotic. Also it seems like it would honestly make more sense to start at the back and move forward. Would have less waiting for people in front of you to get settled. Wish the last snack had a piece of fruit or something with a bit more healthy aspect."
Pros: "This plane is much better than the American Airlines plane I usually get stuck with on my 8 hour direct flight from JFK to MXP. Please stop using the Boeing 767 jets and only use the Boeing 777 for flights across the Atlantic. I would like to fly American more frequently but not if I think I'm going to get stuck with the planes from the 1980s where there's no personal TV, no place to plug in my phone or electronics to charge unless you carry around a car charger, which I definitely don't, and there's no WiFi on those planes either."
Cons: "Boeing 767 Jets! The food is blah - Delta and Emirates is better. The entertainment needs a bit of an update. Or maybe I just fly too often..."
Pros: "Standard AA domestic flight. Once we were boarded and underway, things were fine. Crew was friendly, the aircraft was cleaned on the turn from the prior flight, and we didn't sit on the tarmac too long when arriving at DFW. Normal operations for AA domestic."
Cons: "Unfortunately, normal operations for AA domestic means boarding 20-30 minutes late, which delayed the arrival a bit. In general, AA could provide more accurate updates and boarding information for their flights. For example, if the inbound aircraft arrives at the time my flight should be boarding, I want to see an updated departure time, rather than maintaining the "on time" status right up until five minutes before the new boarding time. Generally it takes 25-30 minutes to turn the plane for the next outbound flight."
Pros: "Flight crew was nice"
Cons: "Checking in, the counter agent first told us we would need a visa to go to the USA. We are American citizens. Then she insisted that we buy checked bag allowance even though our tickets already included checked bags. We had already flown the 1st leg with checked baggage, why would we purchase tickets with no baggage allowance coming home?! The stroller we gate checked was left at the end of the oversized baggage carousel because of the ground crew not wanting to unload gate checked items. I will never EVER fly an AA codeshare flight."
Pros: "Asked a stewardess to turn the heat up and she did."
Cons: "Freezing cold air conditioning. Every person I could see was wrapped up in their blanket before we had even taken off."
Cons: "Food and drinks could be better"
Pros: "Crew very friendly couldn't be more helpful. Food snacks and drinks good. Very efficient boarding system the best I've encountered."
Cons: "Roof mounted tvs a bit disappointing and the films were just repeated. Coffee needs coffee in the cup, it was just milk and water no taste of coffee."
Pros: "Good space in premium"
Cons: "Female cabin crew were aggressive, discourteous and frankly rude to the passengers when they had to verbally communicate. I hear this so often with American cabin crew. When I started to experience this I became aware of the same trend in regard communications with other passengers. Very unattractive."
Pros: "The overall service x"
Pros: "Very nice and genuinely friendly flight attendants and ground personnel. Flight arrived early, perfect landing and take off."
Cons: "Kayak/webjet sent me the wrong check in code for the wrong airline operating my flight. I inserted it on the online form multiple times until I was blocked from doing so, and there was no link to communicate online in real time with anyone who could solve the problem. This was extremely stressful and unnecessary, as well as time consuming. It was not how I wanted to spend my final night in Italy. Furthermore, I had to wake up at 4 am to get a very early bus to the airport in order to check in early enough in person. NOT cool. The food was mediocre. The entertainment options were about the worst I've ever seen. My seat hardly went back at all."
Pros: "Due to a strong tailwind we arrived 45 minutes ahead of schedule. Great service with attentive attendants. However the plane was older than me, no real entertainment system or outlets to plug in smart devices."
Cons: "Plane needs to be retired or retrofitted to accommodate smart device charging."
Pros: "The only decent point was the food. Not great but at least edible."
Cons: "Since check in in São Paulo was a complete chaos. There were only 2 people helping on check in (in machines) and these people were still not helping people (like me) with questions about on how to do check in in those machines. On the other hand to dispatch the bags there were almost 8 attendants to receive the bags. Ridiculous! I’ve tried calling American Airlines and Latam several times to assign a seat for me and they swore there were only middle seats but I know how airlines work to make extra money on these seats. At the end, they only gave me a middle seat option and I had to take I.t of course. On the plane I realized there were dozens of empty seats and yet they made sure not give them to me or anyone else. Unbelievable! Unfortunately I still have to use AA on my way back to Brazil. After this, I’ll chose another airlines for sure. Also, the 3,4,3 arrangement is ridiculous: there’s no corridor space making people touching you everything someone passes by your seat. And boy! Those seats are so uncomfortable and there’s no way to incline the chair so you can even have a little rest (because it’s impossible to even sleep on those seats). The crew were simply doing their jobs! No pleasure! No smile! No engaging with anyone unfortunately! They looked miserable and I asked for water and the flight attendant NEVER brought me anything. Seriously! Water is free!"
Cons: "Plane was dirty and crew inattentive."
Pros: "Entertainment was good"
Cons: "Flight was late, seats was small, all time something smelled so much."
Cons: "I hate American airlines. It is the WORST. We were held for almost 4 hours waiting for "maintenance call" then flight was cancelled. THEN it took two full hours to get back checked bags. By ths point it was 5 pm, had been at airport since 8:30 -- no food offered, no apologies, not even a glass of water. Of course, no flights back to US so I was stuck an extra day, completely messed up school and work. I THOUGHT I was booking with Iberia but it was a code share. I WILL NEVER fly American Airlines again!"
Cons: "More than a 2 hour delay in Madrid for American Airlines to replace the seat harness on the Co-pilot's chair. This seems like an evolution that should never delay a flight if the proper preventive maintenance had been performed. Very little info was given and there did not seem to be any concern by the pilot or flight attendants once the flight was boarded due to the delay. I was very relieved, however, when we arrived at JFK and AA had a point of contact helping folks with close flights. We originally had 3.5 hours to make our connection to BWI, but due to the delay, had less than an hour to go thru Passport control, rescreening and entry to the terminal, but we made it. Thank you for the personal representative. I did not get her name, but she was very, very helpful."
Pros: "Not very much positive to say unfortunately. The staff were good and did as much as they could to keep up feed and happy."
Cons: "The plane was extremely old and dated. Never been on such an old plane with no up to date equipment or facilities. The chairs were very uncomfortable and the food was awful. There was no personal entertainment screen for an 11 hour flight and only one of the safety demonstration screens was working during take off. Also no plugs at all."
Pros: "They offered pretty decent food and snack options that were included in the flight- the high quality chocolate ice cream was an especially nice touch as well as the included wine. My seat appeared to have more space than the flight previous to it, so that added a lot more comfort without the extra expense of having to pay for the "more space" seating- I often feel like airlines nickel and dime you to death these days. Perhaps it was just the luck of the draw, but the seats had much more legroom than my first flight to Paris as opposed to the return to NY. The flight crew were all courteous and pleasant. Leather seating with readily available pillows and blankets for all was a nice touch as well."
Cons: "Having to use communal screens for watching movies and shows, having no choice as to what was displayed, having trouble seeing everything displayed (too far and small to see nuance in dark scenes and print on screen), having only one bathroom mid plane."
Cons: "Trying to make any changes to the booking or check in was horrible. Because this was booked through kayak, then through an agent, then ultimately an Iberia booking on a British Airways / American flight, it took about 5 rounds of phonecalls being passed to another company or another department to get anything done. Sure the flight was cheap, but 6 hours of phone calls to get anything done is unacceptable. The plane used for this flight is ancient. Very tired seating, and no seatback entertainment. One children's film shown on the central TV screen followed by old sitcoms....For a transatlintic flight, this is really poor."
Pros: "The movie selection was good, although it was in Italian. The drink selection was good. Thanks for the pillow and blanket."
Cons: "I began flying when airline attendants were called airline stewardesses. Their personality plus attitudes and attention to detail reflected on the overall image of the airline, and did not make me feel like a second rate citizen in a second class seat. I've noticed over the last decade-plus that this has changed. I've been rudely spoken to for reaching for a napkin off the cart as I was not given one with my drink. My elbow was hit by the cart as it moved from back to front of isle, and no apology followed. The garbage was collected moving back to front, so I had to get the attention of the attendant after she flew by me. I thoroughly researched the size of the suitcase required prior to flying, and bought a new one to meet the requirements. My suitcase did not fit on American Airlines. Why am I bringing up American Airline? When getting to the airport in Milan, Italy, 2 1/2 hours prior to flight departure, I approached the British Airway counter. As no one was there, I proceeded to believe I was too early, so I had breakfast. I again approached the British Airway counter and still no one was there. On my way to the bathroom, I found the flight board and followed the directions. I searched for British airlines at the gate I was directed to, but was unable to find it. I asked an attendant, and I was directed to the American Airline gate. It was very confusing. It would have been nice if there was a sign at the British Airways counter directing its customers to American Airlines."
Pros: "I was surprised by the amount of room in the economy cabin."
Cons: "Check in very slow! The computers used for passenger self check in didn't work well. It took 6 attempts to read my passport, it never did read my green card, wouldn't accept my frequent flyer number. Other passengers were similarly frustrated. The attendant couldn't have been less helpful. I joined a line to check in with a counter clerk. The counter positions were seriously understaffed. The clerks seemed to be working quite slowly and were quite unconcerned about the growing line. I'm glad I checked in early for my flight!"
Pros: "The entertainment and food on the flight were excellent and the crew were kind and attentive."
Cons: "The only thing I didn't like was that there wasn't much legroom in the economy section. Another problem - which is probably related to Heathrow airport and outside of the crew's control - was that the staff at the airport rushed us tremendously during boarding, saying that the flight would close half an hour in advance. I had never seen boarding close that early and it was very frustrating, because the boarding then took a very long time, since they searched us for no reason, and our flight ended up taking off 30 minutes late! As passengers, we felt very rushed, it seems, for no reason."
Cons: "This had to have been among the worst flights I have ever experienced in 50+ years of flying to 86 countries. First, an e-mail before I left my Paris apt that it would be 1 hr late departing. THEN the announcement ON BOARD that the flight would make a REFUELING stop in Bangor Maine (the eqpt was a 20 yr old 757 meant for a medium-range domestic route instead of Paris-NY). So it was FOUR HOURS LATE arriving, including an extra hour on the ground in Bangor because they'd lost their landing slot (tho they lied about "bad weather" at JFK) ... a succession of lies and incompetence. Headphone jack didn't even work at the seat ... the movie was a US film dubbed into French anyway! Gawd what incompetence. A letter Fedexed to Doug Parker, AA's CEO, was not even acknowledged.... and I do 35,000 air miles a year on AA. THE WORST."
Pros: "THis was an ok flight. Everything was on time and the crew was hreat. On the other hand, the food was terrible and the check in process was not expedite at all. The American Airlines crew did not know how to handle my G4 visa while checking in and they neglected to mark my bag with the orange ribbon signaling platinum status in American. This is key to getting your luggae faster in baggage claim when you have a short connection (I had less than two hours). This omission caused my suitcase to arrive last, and I had to run to make it to my next flight."
Cons: "States above"
Pros: "The meals were excellent -- well timed distribution of food throughout the flight. Attentive staff. Good choices for meals and beverages. I liked the fact that we got ice cream halfway through the flight also, that's not a very common thing! Entertainment system was very good -- lots of choices of things to watch/listen to! I was pleased to find that there were movies available that had been very recently released that I had been wanting to see!"
Cons: "Comfort was okay, my seat was on the end of a row with three seats (aisle side) and immediately behind me was a row with only two seats. Without fail, the flight attendants bumped their carts into my chair EVERY time they passed. If I had been trying to sleep, this would be much more of a disturbance to me. Seeing as I was just watching movies and enjoying the food, it wasn't that much of an issue. However, I think it would be easy for the flight attendants to just take a second longer to try to navigate around the chair and not bump it every time. Little things like that go a long way, especially on a long flight."
Pros: "nothing. seriously I have NOTHING good to say about this trip"
Cons: "We boarded or flight just a few minutes late initially then had to taxi back to the gate to fix AC(?!) electrical issues, which were seemingly fixed just as we started to de-plane. Then after a slew of nonsense announcements about waiting for a new pilot, redirecting the destination, and basically misinformation about reboarding, we are told that the flight MIGHT be canceled; It has been nothing but one excuse after another and honestly after a 4 hour delay with no real answers, I really cannot find any reason to fly this airline ever again. Such poor service."
Cons: "When I booked the flight, I hadn't realized that British Airlways had contracted the flight out to be operated by American Airlines. The flight was delayed in Paris and I ended up missing my connecting flight through JFK to DC. Though we were told on the plane that we would be given assistance upon landing and helped in an expedited manner through customs, instead I was briefly informed I had missed my connecting flight, handed an envelope, and told I needed to now travel to Laguardia Airport. No other information or assistance was provided. I was not given a reason why I needed to travel an hour in NYC traffic to switch airports nor was I given any help through customs. The shuttle I was told to take was unable to take me to the correct terminal, so I needed to get on a secondary shuttle. Again, after a 7 hour international flight, little assistance or aid was provided. I was barely able to make it through security in time to catch the new flight. Additionally, the actual flight from Paris to JFK lacked basic in-flight entertainment that almost any international flight would have. I will not be traveling on American Airlines again, and I am hopeful that Kayak and BA will be more clear in the future."
Pros: "It got me home in one piece."
Cons: "The flight was delayed after some passengers began boarding. The boarding process was also all over the place. When i finally got on the plane, the seats were very uncomfortable and I felt like a sardine being crammed into a small tin. the crew was at best, mediocre and boring. The in flight snack was two crappy pieces of cookie? Or was that a cracker? I did not eat it. The entertainment was one shared screen that I did not have a headset for, nor was I offered a headset, free or for a fee. The screen in front of me was too close and the screen behind that was further away and barely able to see it. I choose not to watch it for these reasons. The landing was rough at the end, everyone jolted forward when we hit the ground."
Pros: "Appreciated the staff acommodated me with an aisle seat."
Cons: "Had worse return flight experience. The flight was supposed to depart at 10am. While everyone was boarded, we were told the airplane missing a part. All of us had to wait for 2 and half hours for the crew to tell us that the part was in London. Thus, the flight had to be canceled. Then we waited to pick up our luggages from 12:30pm to nearly 4pm in order to get transported to a 40- minute drive away Hotel. I was starving because I didn't have breakfast as I tried to catch my flight and no food was provided during the waiting time. Plus, the entire day was wasted. Oh well, at least we were provided accommodation for the overnight, 2:40am breakfast, 4am airport shuttle, and 8am flight to get to our destination next day."
Pros: "not a lot"
Cons: "flights were re-scheduled and therefore had to travel a day early causing overnight expenses in NY. Re-scheduled flight was also delayed by an hour!"
Cons: "it was not clear that finnair was being operated by american airlines. when I arrived to the airport in Paris, they couldn't locate my flight on finairr or american. my flight was missed and the staff on both airlines (finnair and partner american airline) were soo unhelpful. I have never missed a flight, I travel for work, in the air, more than on the ground and this was the WORST experience I have ever had. I was super disappointed that even after all the mistakes, no one would help me find a new flight and I had to pay for another one. Even after calling finnair several times and pleading for some answers or help."
Pros: "The crew was amazing with passengers that were less than amazing!"
Cons: "Releasing passengers in smaller amounts of rows might have been better."
Pros: "The crew was super nice and did the best it could with what is given to them."
Cons: "No space, super gathered, big chance of spread. Delayed take off"
Cons: "Still haven’t left after two maintenance issues on two different planes, one of which aborted takeoff."
Pros: "The boarding was quick and orderly."
Cons: "Could prove in-flight entertainment options"
Cons: "Bad crew no food bad flight"
Pros: "Crew were very hospitable. Seating and take off moved at a good pace"
Cons: "Entertainment was limited. Smaller plane / less space"
Pros: "Boarding was quick.... I am just filling space to get to 50 characters as United was quite bad and that’s paying for first class"
Cons: "First class doesn’t get you into their United Club before the flight. You still have to pay for any food in first class. And they tell you need to download the app after you exit the airport area and lose WiFi and coming international couldn’t go and download before flight. United was a huge disappointment."
Pros: "Customer service started from the gate agent. Both ladies were very helpful and extremely patient. They had a good community of work. Morning was efficient. The flight crew was very helpful. The gentleman and the young women were always smiling and checking in on customer service started from the gate agents. Both ladies were very helpful and extremely patient. They had a good community of work. Morning was efficient. The flight crew was very helpful. The gentleman and young woman were always smiling and checking in on us the passengers."
Cons: "The seating and comfort"
Pros: "Fast to board but had to wait for over an hour for a connecting flight to get on the plane."
Cons: "Very uncomfortable seats, no in seat entertainment"
Cons: "Lost my second luggage wishes I paid $60 for it and no one couldn’t help"
Pros: "Comfortable seats. Arrived safely."
Cons: "Almost got diverted to Tampa by thunderstorms, but this was not United's doing."
Pros: "It was a good flight, no turbulence."
Cons: "The flight was delayed several times by 15 minutes. Not sure why they could not tell us how long the flight would be delayed all at once. They track the flight and know when it will land, don’t they?"
Pros: "They actually checked sizes of some “carryons.” Of course, it’s a cash cow for the carrier. The checkers should get 20% of the fee collected for checking oversized carryons at the gate."
Cons: "There are faster, more efficient ways to load and unload passengers."
Cons: "Couldn’t understand what the crew was saying. Had to wait 29 minutes on plane after landing for a gate. The entertainment was annoying and the screen would not shut off. I did not purchase direct tv because I do not was to buy a product to watch advertisements. If you offer it then there should be an option to TURN OFF THE SCREEN it is super annoying"
Cons: "I had very little time to make my connection in Newark. Other airports/airlines have given me a short connection pass which has allowed passengers to make their connection with less stress. The security line inNewsrk was ridiculous. I spoke to a TSA agent who couldn’t have cared less if I missed my flight and a United representative who told me to “just try.” In the end, I had to ask other passengers if I could go ahead of them. While I made my flight with a few minutes to spare, the process could have been much easier and the United Rep could have done more. He could have just called the gate at the very least to let them know I was coming. Apathy is not an indication of good customer service."
Pros: "Great flight experience thank you United."
Pros: "Too crowded and not much space"
Pros: "I had no problems the gate agent was very nice and I did get the basic economy which that only did I have to pay for my bags but I also got the last seat in the back in the corner which is OK I guess I’ll pay more attention to the fair I still probably saved a little money but I don’t know that I save that much I think that sometimes the boarding agent needs to pay attention to the carry-on luggage for sure bring a lot carry-on luggage which doesn’t allow for others to have carry-on luggage who were in the later groups and then they get penalized with their bags being checked as there’s no more room and they’re not basic economy but other than that I like taking United they have nonstop service between Orlando in Houston and it’s been a wonderful experience most of the time and I think the airlines do a pretty good job considering the traveling public themselves to be very challenging at times professionalism and courtesy works both ways and unfortunately people buy tickets and think that it’s a one-way street. they then run to the media who loves to make it about the big guy versus the little guy anyway good job united and I will continue to fly you when you’re the most appropriate carrier to get me to where I want to be."
Cons: "Nothing I just need to pay more attention to my ticket purchase I didn’t realize it was a basic economy until after I bought it which meant I had to pay for my bags which added $50 to my fair which wasn’t that big a deal but then I got a seat all the way the back in the corner which really wasn’t that bad either but if I went to Carrynon a bag I was allowed to do so"
Pros: "That seats next to me were empty so I was able to sleep comfortably."
Cons: "That my ears don't work well, so it's hard to hear the movies."
Pros: "Got their early."
Cons: "Took an extra 20 minutes to get our luggage as it came after everyone else's, of course."
Pros: "Got in my seat and took off right on time. Courteous welcoming staff as we boarded and deplaned."
Cons: "The servers serving drinks and snacks, never smiled never said your welcome...maybe having a bad day? Sucks we have to pay to watch anything on tv. We pay enough at least let's us have two hours of entertainment."
Pros: "Mints at the end of the flight! Leg room adequate! Professional attendants."
Cons: "During Boarding process we blocked the entire concourse making it awkward for non passengers of the flight walking to and fro who had to squeeze between us. Has to be a better way. Otherwise very smooth."
Pros: "Not much, the staff was ok."
Cons: "Boarding passes were a nightmare. Airline claimed we bought the basic ticket which doesn't allow you a seat choice, or boarding passes without a checked bag and there was no mention of this basic ticket upon the purchase. Then after you take off they explain you need the United app to watch their entertainment, but you can't download it without purchasing a $24. WiFi. They charge higher prices but act like a discount airline. My last trip with them."
Pros: "I got to my destination safely."
Cons: "They gave us free tv to watch but my headphones didn't work in the jack. Even the pair they gave me didn't work. Also my flight was almost an hour late."
Pros: "Well, at least they gave me a blanket to sleep with."
Cons: "You still have to pay to use tv, movies, and internet. The flight attendants did not give me any drink or snacks. They did not say goodbye or wish me a good time back home. Flying in the plane itself was awful, as it continuously shook even when weather was alright. The pilot seemed rude. No warnings from the pilot when we were going through bad weather - just a surprise "HANG ON" as the plane would shake in a frenzy. The chairs were also incredibly uncomfortable and very hard to relax on. I couldnt even sleep well, and it was an overnight trip. Seriously felt so disrespected by the crew and the company, and this experience was the same with all 4 flights I took (to portland and back). I will never again choose United."
Pros: "Great price, speedy flight"
Cons: "Don't remember having to be in lines for so long for reserved seats - awful technical delay (1.5 hrs)"
Pros: "The service & how comfortable I was."
Cons: "That you have to pay for everything but I guess now a days every airline is doing the same thing."
Pros: "It is really bad the seat to small for average person not leg room at all it is a flying school bus."
Pros: "First a long wait for plane repairs in Chicago. Then the plane couldn't be repaired so we had to wheel our heavy bags to a new gate and wait, again. Finally a new plane arrived and we finally got on. Nothing free but pretzels and water, etc. No compensation. No movies so I had nothing to do, since I planned to watch a movie. Didn't bring my book."
Pros: "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
Pros: "-Complimentary Snack and beverage -Can pick your seats when booking -Changing Tables in restrooms -Entertainment options -Early boarding for families with small children"
Cons: "-Free Soda but charged for water -Had confirmed seats but then our party with 2 toddlers got split up -Semi convenient( rather small could hardly fit a 1 year old) changing table but then flight attendants threw a fit when a stinky diaper was changed in there. -Had to have special programs on device to even play anything, thought I had everything on for return flight to watch movies but nope still needed something extra Wifi only works for United App and Website -Waiting in the shorter line to preboard with our 2 toddlers only to be cut off by a Global Travel Program(?) family with 15+ people"
Pros: "Was shocked they still offered drinks on such a short and small flight."
Pros: "The crew were very kind and attentive without being overbearing. They were helpful."
Cons: "I did not like how my boarding pass for a ticket I had paid for long in advance had a 'see us' note about my seating. The counter attendent waltzed in after boarding had already started and treated the issue like it was a joke. I ended up seated in between two hot messes of people which made the flight seriously uncomfortable, there were no other options supposedly for me. There weren't even options for me to pay the outrageous pick a seat option when I was doing my preflight check in 24 hours in advance."
Pros: "Loved the movies"
Cons: "The flight was delayed two hours because of the arrival of the plane"
Pros: "Clean Aircraft. Fantastic Gate Agent."
Cons: "Flight boarded, no auxiliary power unit so no A/C in plane and Pilot unable to start aircraft engines. Stuck in aircraft away from gate for 30 min with no A/C. Finally moved to gate to wait for repairs and allowed to disembark. Flight 2 hours late to Orlando. Direct TV no audio in seat 11F entire flight and I WAS TRYING TO WATCH THE WORLD SERIES!"
Cons: "late> 6 hours, with an entire cast of characters that could not possibly care any less than they do."
Pros: "The Inited Club"
Cons: "Flight never took off due to engine problems, That is understandable. What was not fun was the "every man for himself" trying to get to an agent to get alternate flights out. If you were sitting at the back the of the plane you obviously we're at the back of a long line and had no good options by the time you got to someone"
Cons: "Crew was not particularly friendly. One man was brusque when I asked for water to fill my small bottle. Rare since most crew members I've experienced have been very pleasant. Snacks were pretty paltry. Ned to serve some biscotti."
Pros: "That I finally made it to Orlando"
Cons: "Flight was delayed 3 1/2 hours... Took forever to get on plane once on plane people were in wrong seats so I had to keep getting up so they could figure out who was in the wrong seat. Just a mess. Even crew seemed annoyed. Finally got to Orlando at 3am suppose to be there at midnight."
Pros: "The seats were roomy enough. The plane was clean."
Cons: "The flight within itself was not a problem. However there was a hold up because on weather which is not a problem better safe than sorry. But trying to make our connecting flight was the problem we asked over and over for information on if we were to make our connecting flight and no one seem to be able to give us a relatively fair answer on what we were to do because of the delays. Needless to say we missed our connecting flight in New Jersey they shut the door and said we could not board, that's OK if that was the rules but what to do next was the problem, no one could seemingly help us.We had to walk around to find someone to help us to only be told that we can just get the next flight but we had to go to customer service to get re-ticketed which was making us missed even another flight the lines in customer service were extremely long and they were going extremely slow so I had to jump out of line and go to a gate in which someone help me get re-ticketed to catch the next flight. We were to have someone to meet us in London in which we had no way to connect with them to tell them we were going to be 2 to 3 hours late. Once we got on a flight the plane was clean, the seats were spacious enough for economy and the staff was friendly but coming through New Jersey was not what I would want to do again but I had a flight back coming through. The horror!"
Pros: "i like that the pilot got us there on time, after a 30 minute delay. over a missing catering truck. on a flight this short, i could understand if you could just leaving without it. maybe offer free wifi as a comsolation. but i just wanna arrive on time."
Cons: "the whole delay over a catering truck. who cares if i cant get a coke or a cookie? just skip it. i get that you as a company, want the chance to upsell. but if its cutting into my time, im not gonna patronize you in the future. luckily the pilot made up the time in the air. but if i missed my shuttle over your mistake, id be more upset."
Pros: "Everyone was kind and on time"
Pros: "Boarding was fast, enough overhead compartment room, loved the wifi and free inflight entertainment"
Cons: "I didn't like the crying babies on board or the little girl that kept kicking my seat , otherwise it was a great flight."
Pros: "The flight attendant were super nice. Really nice people"
Cons: "The flight was delayed almost 2 hours. Then the guy on the front desk was really rude .. Maybe because I'm Latino? I mean he was super friendly with a white guy and a African American girl .. But with me .. Rudeness and bad service .. I said "hello , how are you?".. He didn't answer .. I told him when I did my checkin my boarding pass had "See agent" in the seating section .. He just took the ticket and gave me the last sit available on the plain even though I arrived almost 3 hours before the original departing hour .. I don't know .. It might be the only available sit or it was just a racist thing .. Who knows .. Really disappointed with United. I'll go back with Ameican Airlines."
Cons: "Delayed because there was no crew to fly the plane switched gates 6 different time other than that everything was good"
Pros: "That it was direct form Cleveland to LA and it left on time and arrived on time."
Cons: "Wifi did not work. Chairs are so tight and hardly move back enough. Why can't they have some form of lumbar support?"
Pros: "Snacks on board - but not always available. Liked that the flight was direct."
Cons: "Didn't like middle seat, but had no option. Didn't like having to pay for movies so I didn't. Didn't like restrictions on luggage and having to pay to check in a bag. Didn't think the staff were friendly or helpful at all. Wouldn't recommend this airline to my friends because of those reasons. Need more improvements."
"Cleveland airport had very few travelers compared to Orlando. 10 minute delay but I felt like we were on schedule. Peanuts/pretzels and water for free would be nice:)"
Cons: "Seemed short staffed. I was assisting my aunt who is wheel chair bound and they didn't seem to have enough staff."
Cons: "Lo que encontré caro fue que una mochila de mano me la cobraron en 50 dolares, lo que te ahorras en el pasaje como quien dice te lo cobran en una mochila de mano! En lo demas esta todo bien!"
Pros: "Boarding went quickly."
Pros: "fast boarding"
Cons: "Bumpy as hell"
Pros: "Early again Arriving smooth Flight"
Cons: "Customer service"
Pros: "enough space to move around"
Cons: "I dislike that once I got to the airport in Cleveland before boarding schools go to Orlando they charge me $45 for a suitcase that if I would have painted with my ticket it would have been $25 and that's what it told me I had to pay at the airport if I wasn't going to pay it with my ticket it was only $25 not $45 so they charge me $45 and then when I went to board the plane to go in they tried to charge me $45 for a backpack that fits under the seat and wasn't a carry on then they charge like $3 for a can of soda I don't think I'll ever recommend Frontier to anyone or I would never travel again with them that is ridiculous being a disabled person and being taken advantage of is unacceptable"
Pros: "The water"
Cons: "An hour of zero service... no water even! Had to ask for it and when I did they acted like it was a chore! All attendants were hanging out together in back for first part of trip discussing personal issues. Then moved to the front to hang out and then the pilot came out to hang with crew! Who is flying the plane!!! I will not be flying this airline again! Who is in control of the safety of these passengers? No staff on that plane even looked up! Most view I saw was the back side of the agents heads. Let's not add the fact of carry on costs of $45 each way AND you have to pay for everything you eat or drink on these flights! Literally the saying goes "it costs peanuts" I mean a few peanuts! For crying out loud you have to pay for peanuts! In my humble option a few very low cost items could improve this airline... they should make those changes effective immediately if they want to see higher reviews."
Pros: "Cheap flight"
Cons: "Bag fee"
Cons: "9 hour delay with no compensation!!!"
Cons: "Had to wait for almost 8 hours to bored"
Pros: "operated by miami international that may have made all the difference even got free beverage and tiny pack of pretzels"
Pros: "nothing. Only purchased on this airline because there was a direct flight"
Cons: "Website indicated online baggage fee of $30 but when checked in was charged $35 All beverages had to be purchased including water"
Pros: "Everyone was very friendly n helpful"
Pros: "Your airline is horrible"
Cons: "You should sell you company your horrible"
Pros: "I arrived early on both of my flights."
Cons: "Uncomfortable seats"
Pros: "Quick boarding"
Cons: "The flight was 3 hours late. Not all members of my reservation were in the same boarding group"
Cons: "Personal item vs. carry on? Why are these different?"
Pros: "Orlando boarding was a nightmare. Lines where long for frontier check in. Waited 2&1/2 hrs. For check in and still over 100 people in line in front of us. Finally they called our flight and we got to jump ahead of 100 people then run through tsa and board. On the way home our plane was late. Food was expensive. Seats where crowded and unless I paid extra my husband could not get handicap seating."
Cons: "I was told I could get another flight after Christmas. Since I work Christmas eve and day .. that is impossible. Why do you have to come up with the money to get another flight when it is their fault? Reimbursement doesn't help when you don't have the initial money to put out."
Cons: "Delayed for hours"
Cons: "Stuck in the airport, no answers and no hope"
Pros: "I like that they let us board in the beginning with a child so that we could get situated before everyone else was on there."
Cons: "Paying for my seat to be by my two-year-old grandson. Paying for a pop or beverage on the plane."
Cons: "I've had six flights with Frontier, all have been delayed at least two hours. I will probably try another carrier now. I have no issues with paying for extra baggage and drinks, which normally come complimentary on other airlines. But it would be nice for Frontier to revisit this issue. $3 for a can of soda that cost them .25 cents? $30 to put a bag overhead?"
Pros: "The price was ok."
Cons: "I lost my flight because they was so slow at the counter checking the people in. I arrived to the airport 2 hours before as suggested and get to the counter 33minutes before to departure and my fligh left. So sad"
Cons: "I didn't like that you literally had to pay for everything !! And that a carry on cost more than a checked bag"
Pros: "When I finally got on a flight everything worked out smoothly. Got a $10 Meal voucher Got a $200 Flight voucher"
Cons: "Got bumped from my original flight and had to fly into Ft. Myers which is 3 1/2 hours away from my residence."
Cons: "Everything crew didn't speak at all the ride was to crowded etc"
Cons: "Too old plane with a lack of amenities"
Cons: "The flight attendants were bored and unhelpful, the plane was cramped and hot. This is a low value airline that nickels and dimes its passengers."
Cons: "Seats are entirely too congested and there's little leg room and I am only 4'9""
Cons: "Kayak emailed me at 1:56 am of the delay of my upcoming 7:25 am flight. Frontier did not bother to send a notice until AFTER 5:00 am. We needed to leave our house for the airport by 4:45 am. Thanks to KAYAK we did NOT sit at the airport for an extra 6 hours. Shame on Frontier. Emails are not expensive to send."
Pros: "The price of the flight. I liked it being a straight through flight."
Cons: "The nickel and dime techniques used to get a seat,, buy a soda,water etc."
Pros: "...the ticket agent who got me checked and put me through priority TSA so I could make my flight!"
Cons: "The assistance of a front counter agent was horrible and made inappropriate comments to me due to me being late to my flight which was due to a faulty shuttle and short staffed rental service as if I was aware of airline policy! Even though I wanted to avoid all of lines to check in (only carry on bag) but all kiosk where out of service which why the lines where so long...the snide remarks and rude comments were not appreciated especially in front of other patrons, thank God another agent to assist me after the line agent moved me another customer up due to our flights."
Cons: "Frontier airline customer service is not what I expected I have to jump thru a lot of hoops to get a refund. Then I get told I have to pay $50 per ticket to have MY money returned to me. Who pays to have their money back? I will NEVER book with Frontier again and I will be telling my friends not to book with Frontier either"
Cons: "Outragous check bag fees ($80 round trip - could have got a ticket with a better airline for the total cost), slow check line, slow baggage claim, uncomfortable seats, no free snack or drinks,"
Pros: "It was easy boarding, clean and a smooth trip. We landed 1/2hr early only to wait in baggage claim for over an hour!"
Cons: "I wish that Frontier flew out of CAK, instead of Cleveland."
Pros: "Round trip from Cleveland OH to Orlando FL was $73, you can't beat this. Of course with such a good rates you have to expect the airline to make up the difference with added fees."
Cons: "Heavy fees for baggage, there are no complimentary drinks or snacks - you pay for everything. Still a great deal if you are just traveling for a day or two and can fit all of your clothes, ect, in a briefcase or small personal bag - then you will not have a checked bag or carry on bag fee."
Pros: "I definitely liked the price! I enjoyed not having the food or drink unless paid for during the flight. Having this option available to passengers who wanted this service was nice. Crew members were very polite and professional, and the plane was clean."
Cons: "I had to change my sister's departing ticket because her son passed. I think that this should have been allowed free of charge due to the circumstances. When contacting Frontier, changing her flight from Thursday to Friday night or Saturday would still have cost more than purchasing another ticket, which I did. Something very wrong with this. I measured the carry on that I purchased for this flight from measurements given on your site. At the airport, the carry on was not permitted without paying for it. Your site states 8x14x18. The larger carry on, which payment is possibly required, is stated to be 10x16x24, if I understand correctly. I ended up paying 30 dollars each way, a total of $60.00 for a small carry on that I understood to be free!"
Pros: "Friendly staff"
Cons: "Seats did not recline and were uncomfortable. I would have been really unhappy on a longer flight."
Pros: "The flight was on time! Even landed early!"
Cons: "We had to wait for a long time to get our luggage!"
Pros: "Nice to be flying on Frontier's brand new planes. Pay for what you want and forget the rest."
Cons: "Typical budget airline. Chairs are average and don't recline. Trays are small. You get what you pay for. They charge to carry on or checked baggage. Make sure to pay beforehand or you'll have to pay double at the airport."
Pros: "Even our three seats cost more. Exit row seat for me costs $50.00. Extra leg room. My two daughters seats cost $16.00 each. Stan"
Pros: "Well everything was going well for my family until we arrived at our gate and learned that our plane had been given away to another delayed late turning our 6:10pm departure into a 1am departure. Don't get me wrong I do feel bad for those poor people who were delayed on the other flight, but does it make sense to make an additional 200 or so people late to their destination? You don't have any other plane or pilots in your fleet in case this problem occurs. We were expecting to get into our hotel at 9:30pm. It's 4:15am and we're still not there. Terrible."
Pros: "Please add a "No Response" or "Not Applicable" response option to this submission form to ensure statistical significance."
Pros: "A flight attendant named Allen (Alan sp?) noticed my alarm at the turbulence and went out of his way to make sure I was ok. We even got to Orlando early. Great crew. Great bumpy flight. Thank you!"
Airlines flying from Cleveland to North America have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Cleveland to North America
Masks required on board, masks provided on flights from Cleveland to North America
Social distancing seating
Middle seats unavailable to book on flights from Cleveland to North America
Testing for antibodies, testing for symptoms for flights from Cleveland to North America
Waiving of change fees. Search flexible flights from Cleveland to North America