The plugs were not working in the flight and since they’ve taken out the screens even in first class it makes it kind of useful when you have to use your own device. I also found my cushion to be loose and sliding all over. Overall the flight was good. The crew was great. The lack of amenities and the state of the plane left more to be desired. At least Delta you can use WiFi for free a little as well as getting messaging services for free.
Pros: "Crew was very nice."
Cons: "They should have had vodka for bloody mary and good needs to be improved"
Pros: "Crew was amazing, seats were comfortable. Only negative is out of your control - bad weather in DFW held up departure 5-6 hours. Much of that was on the plane, but crew kept us notified. We had to return to the gate and wait another couple of hours. Awful trip, but not your fault. What I was surprised by was no comp hotel, and the discounts were not rally good discounts."
Cons: "Most of my issues were ATC problems, not AA. The AA personnel kept us informed, etc. The one thing you can control is hotels if delayed to the point of missing all connection until the next afternoon. I understand not compi9ng BUT, when google maps shows better rates at local hotels than your "discount" program, that's sad."
Pros: "Great crew"
Pros: "Not much"
Cons: "The customer service, both on the phone & in person"
Cons: "Flight was about 30 minutes late for a minor mechanical issue"
Cons: "The terrible communication for delays and boarding."
Pros: "No flight. It was cancelled."
Cons: "Find a sooner alternate flight"
Cons: "If we had access to the WiFi to watch shows earlier like United does, that would be nice."
Pros: "Awesome Customer Service"
Cons: "Nothing. Awesome Customer Service"
Cons: "Boarded faster and a bigger plane to put roller bags in the over head bin instead of checking them"
Pros: "Attendants courteous and helpful. Flight efficiently handled by pilots"
Cons: "Remote gate required shuttle. Should have been made aware so as to allow sufficient time not to rush. Advance notice that normal size carry on doesnt fit and must be checked"
Cons: "I'm 6ft2in not enough leg room"
Pros: "Experience was fine, Flight was late leaving & plane seamed pretty old. The crew however is was very good."
Pros: "Flight attendant was beyond excellent, Yaniel, who smiled and greeted me helping me to my singular seat on the right side of the plane. He was very professional and kind, with a very well appearance and a fantastic attitude. He was quick with delivering my snack and coffee. Very pleased!!!! First flight attendant to ever make the trip as exceptional as possible. Thank you Yaniel very much."
Cons: "Unbelievable wait times at LGA. Late arrival of plane, extremely late departure at over an hour passed original departure time. Waste of money choosing that ticket and time frame when it was clearly not a concern of American Airlines that I was missing my rides, late getting to CMH etc."
Pros: "Pilot sounded nice"
Cons: "Airline Attendant ride. Not 2 me. I stayed away from her seeing how she talked to other patrons. Yelling “get with the program. I’ll be watching you” for simple mistakes made before door of plane closed. Tried to talk elderly woman out of tea because she was lazy and didn’t bring hot water on her cart. Eventually brought it but why try to talk her out of it. Heavy set dark brown tall Attendant on flight 5874 Mesa Airlines. Lost my luggage. More and more friends, family & 1 flight expert says AA gets more complaints. Will try booking with another airline carrier in future unless absolute emergency to take AA. Worth $40.00 or more extra to get friendly service."
Pros: "American Airlines was fantastic. ALL personnel were professional yet friendly. They will be my airline of choice in the future."
Cons: "WEATHER! Any problem we experienced was weather related."
Pros: "Crew was great!"
Cons: "Flight delayed 3x, it was a very long day of traveling."
Cons: "Flight was 3- 4 hours late No food No reimbursement"
Cons: "American Airlines nor British airways honor kayaks booking codes in the event of an emergency"
Pros: "Boarded on time. Concierge met me at baggage check to direct me to the queue I needed. (Two days ago, no concierge, and I spent 15 min in the wrong line to check a special-handling bag.)"
Cons: "25 min to get from late push-back to throttle-up. Late arrival at destination."
Pros: "The crew and their understanding about our frustrations with delays"
Cons: "Repeated delays. Not AA’s fault."
Pros: "On-bard snacks and service"
Pros: "I had a great experience on my flight and the staff could NOT have done a better job. I want to thank everyone from the boarding gate to the deboarding gate, for such a nice experience. But listen up Americans, the entertainment would’ve been better, if one: the internet was free like it was in MEXICO! And two: the sound worked for the movies. (That might’ve been my fault... or my phone’s fault). But, the free texting was something only available in a country to which Donald Trump (the most patriotic American in his whole wide mind) thinks is so inferior! What’s up America? Can’t afford to give us free WiFi in our planes? I hear ya... What’re you gonna do Trump, build a wall around the United State’s overpriced internet service?!? Just kidding folks! I had a great flight!"
Cons: "I didn’t like nothing! Haha... see that just sounds cool and negative to say... but if you want to get technical and check my syntax and grammar and stuff, that means I DID like EVERYTHING! And I did! Thanks American I appreciate you!"
Cons: "I had to stand on stairs while crew served drinks! Windy on stairs. Unacceptable! I felt like a second class customer!"
Pros: "Nice airline very accommodating. Loved first class"
Pros: "On time arrival at destination"
Cons: "No food entertainment or other amenities available"
Pros: "Smooth flight"
Cons: "Being delayed"
Pros: "Quiet plane."
Cons: "No local temperature control, back of plane too cold, middle too hot. No air vents at seats. 3 hours with no drink service, went to back asked for a diet coke, was told no. Flight attendant who was in the back would not give me one, said they were doing water service now and I should wait."
Cons: "This was my first time flying First Class. Not only was my flight delayed but everything was changed last minute. My seats, layovers, EVERYTHING! I was better off paying for a regular seat. I'm a young African American and the stay treated me as if I didn't belong in First Class! Not to mention the last time I flew into LAX American Airline lost my luggage! I have proof to show! Absolutely ridiculous!"
Pros: "Didn't have to turn around & come back like other flight. Still got to my destination in time."
Cons: "hour delay because too hot to land in El Paso, only then did they need to fuel the plane, then realized plane was overweight, made me wonder if making it up or really hadn't thought it out."
Pros: "Companion in flight nice Korean girl... We chatted trough all flight time"
Cons: "Arrived and luggage did not arrive and had to open a claim and had to go back to pick my luggage next day, not pleasant considering I live in Juarez Mexico and had to cross the border all tired and fed up with this incident"
Pros: "No hassle. Drinks provided. No complaints."
Pros: "Seating was surprisingly comfortable (S80). Left the gate about 4min early. Arrived at destination about 18min early. Full can of soda/juice offered rather than a single cup."
Cons: "Limited overhead storage (S80)."
Cons: "No place to put my purse!"
Pros: "Had a airline steward named Scott that was very pleasant and nice all throughout the flight."
Cons: "The plane was late/delayed going from Dallas to Colorado and the plane going from Colorado back to Dallas was late/delayed as well ."
Pros: "Flight on time"
Cons: "Need better crew the lady serving the snacks looked moody."
Pros: "I was there 35 minutes early at the kiosk, checked in then it said unfortunately you missed your flight."
Pros: "everything went smooth"
Pros: "no change in take off was a good relief. crew was great and all smiles"
Pros: "The plane left on time and the flight crew were very courteous."
Cons: "Seats were hard and to close and not enough leg room. We had a new Airbus on an AA flight from San Francisco to Dallas that had wider seats that were softer and enough leg room. That was a great plane. There was no personal entertainment. Only one big screen coming out of the ceiling and playing a children's movie. Did not listen to it."
Pros: "Smooth ride"
Cons: "Advertised snack pack wasn't the one in the brochure. I had to pay for something I didn't care for. And couldn't put my purchase on my new AA MC because I am new."
Cons: "The wheel chair assistance that was requested for the passenger was not provided in Dallas and London."
Pros: "That the pilot got us home safely."
Cons: "Honestly I am not a big fan of AA. I made a mistake booking my flight but couldn't change it because it was going to cost an arm and a leg. The staff are rude and don't try to help you. It's just a job for them to get by and it shows. Many including myself isn't big fans of AA. I wish this airline gets bought out by Southwest who understands value and elite customer service. They don't charge every little thing like American. I hope soon they can fly into Colorado Springs."
Pros: "Well, there wasn't any entertainment, but that's ok. The flight attendants were nice, and the flight was on time."
Cons: "No complaints here!"
Cons: "Flight was delayed and then cancel altogether. No vouchers provided for the inconveniences."
Cons: "Showed up 29 minutes before my earlier flight and was evicted. It took 7 hours to get on another one. Then that flight was delayed an hour due to the A/C not working. Frequent business traveler going to avoid AA at all costs from now on."
very small overhead bins. neither of my undersized pieces fit. both had to go under my seat. luckily, the passenger next to me still had room for their bag too.
Cons: "My son was flying on United from Colorado Springs to Denver, then on to Seattle for Thanksgiving. He rushed through as quickly as he could, but the door to the place was closing and it left 10 minutes early. United recorded him as a 'No Show', and there policy now is to cancel the entire ticket is you miss any segment of a round trip ticket. Thus, his entire $900 was forfeited, he couldn't even pay a change fee to catch a later flight. I hate American, and now I hate United just as much. These airlines shills have been allowed to go out of business when they last filled for bankruptcy. We fly in quite a few international airlines, and outside of Alaska, Jet Blue and Delta, maybe Southwest, US carriers are absolutely bottom of the barrel and it's clear that their employees don't care whatsoever. Will never book again in United or American. I'll try Amtrak before either of those carriers."
Pros: "What did I like? Nothing. It was United Airlines, and it has been a long time since there was ANYTHING to like about United. Usually, the best one can hope for is that there is plenty to TOLERATE. Unfortunately, this trip did not rise to that standard."
Cons: "UA to Denver cancelled due to maint, issue. Re-booked thru LAX on Delta. Arrived 12 AM vs. planned 6 PM (w/ 7 AM meeting the next day). Delta is 6-block walk outdoors from United at LAX. TSA pre-check didn't show on the Delta ticket issued by United, leading to another hassle at Security."
Cons: "Wouldnt refund my ticket or change my flight when I needed to change it fee for everything"
Pros: "Staff always amazing."
Cons: "No Wi-Fi available."
Pros: "It was a short flight"
Cons: "The persons sitting next to me"
Pros: "Great crew!"
Cons: "Not the airline’s fault. Bumpy ride."
Pros: "Colorado Springs is one of my favorite airports. It is well run and maintned, friendly and efficient"
Cons: "The seat in the exit row was uncomfortable"
Cons: "Delayed flights leading to incredibly tight connection times, staff inconsistent with messaging re the source of the delay, zero compassion for customers, offering $700-$1,400 to get off the plane when you charge $200 to change a flight 2 weeks in advance is especially galling! Will not fly with United again whenever there is a viable alternative to my destination."
Pros: "Great service! Smooth flight!"
Pros: "The planes weren’t overly packed and everyplane was on time"
Pros: "comfortable seat"
Cons: "delayed 2.5 hrs, stood in jetway for 15 mins while crew fixed seatbelt issue. snack was poor; limited options for soda, small pour & only pretzels as snack!"
Pros: "Everyone was really nice."
Cons: "Not enough free food options for active duty flyers."
Pros: "I typically dont fly with united, and this was a typical experience, staff was not friendly, terminal and gate change at last minute after I walking all the way to the gate, then another delay after we were boarded, now this was more airport related then United, but after they told us it was a 45min delay someone asked if we can use our phone or computer and the answer was a stern no with no explanation until someone got really upset, just not a professional experience, and this was why I don't fly united. But I had no choice this time."
Cons: "Personal entertainment did not work. Most first and business class airlines have a screen to see the movies."
Pros: "The attendants tried to be cheerful in a difficult situation."
Cons: "Once we were boarded we waited for a long time in a crowded stifling hot plane. Requests to the crew were met with helplessness on their part!"
Pros: "Quick Hop"
Cons: "Just a quick hop to Denver"
Pros: "I really liked the flight attendant. He was funny and kind."
Pros: "Had a flight delay in csprings but United had plane going to Denver for delivery they put us on no one missed their connection yeah!!!!"
Cons: "This was a good trip! No complaints ."
Pros: "Everything went smoothly and as planned."
Cons: "nothing to complain about on this flight."
Pros: "Status quo"
Cons: "Flight was late arriving to gate hence late leaving, had a connecting flight."
Pros: "On time, flight attendants were friendly"
Cons: "Multiple long delays."
Pros: "Only good thing was the flight was fast and on flight staff friendly."
Cons: "Flight to Denver was supposed to leave from Albuquerque at 9:55. Screen said flight was on time. No rep at desk and screen changes to Houston and only way we found out our flight was delayed because the plane was diverted to Durango is because another passenger called United. Finally at a quarter till 11am the screen at the gate changed back to Denver but still said 9:55am departure flight on time but united's website stated flight delayed till 11:55am. Upon return to Albuquerque from Denver bag was not on my flight so I had to hang out in Albuquerque although, I live an hour away because I have prescription meds in my checked bag I need to take 4 times daily. Would not fly United again"
Pros: "Everyone we dealt with was unbelievably kind and helpful. They had a wheelchair at the gate and helped push my disabled brother which was such a help for my elderly parents to make their connections. When I got my parents their tickets I was very apprehensive that it might be difficult making the connections but thanks to United's wonderful service their whole experience was fantastic. In the future I will always try to book United."
Pros: "The steward was lip scyncing to the safety rules which kept our attention!"
Pros: "Went fine...short only 16 min flight"
Cons: "No food :("
Pros: "It was quick."
Cons: "I had to RUN through the airport to get connecting flight. I had to pay and check a carry-on because my first flight was delayed and there wasn't time to wait for my bag. If I'd have known I'd have taken a regular sized suitcase."
Pros: "The crew was very courteous and kept us up to date."
Cons: "I did not like that both planes they put us on were broken. We were very delayed"
Cons: "Boarding is disorganized"
Pros: "On time both ways"
Pros: "Short lflight"
Pros: "Staff was nice and attentive"
Cons: "Flight was delayed"
Pros: "My flight wasn't full so I had no one sitting next to me."
Cons: "Snack wasn't very good"
Pros: "On time and friendly crew."
Cons: "Boarding group."
Pros: "Flight attendants wear very pleasant and polite. PA system worked very well I was able to understand all notices and instructions. Thank you to the crews."
Pros: "Well organized, enjoyable flight"
Pros: "Snacks is good and healty."
Pros: "Okay crew."
Cons: "Cramped, uncomfortable seating. Departure time and gate changes."
Cons: "CRJ700 seats are like sitting on naked plywood. Very uncomfortable."
Pros: "The worse trip. the last 8 people in check in was off on the air plane ."
Pros: "My first trip as a handicapped traveler. All airline staff made me feel comfortable and welcome."
Cons: "In the Denver airport one of the wheelchair pushers let me stranded. The airline staff came to my rescue and got me to the restrooms and down the ramp to the airplane to Albuquerque."
Cons: "Check in was was understaffed waited for 30 before assisted"
Cons: "United double charged me for the same flight! When I called customer service I was left on hold for a long time and received no explanation or refund. Such a terrible airline experience."
Pros: "Like how it's a non stop flight into Colorado Springs."
Pros: "The flight attendants might not even have been there. They did NOTHING!!!"
Cons: "The Crew never said a word. No offer of water, food or anything. Seats very uncomfortable! Best thing it was a direct flight."
Cons: "I had a horrible experience with the flight attendent names Berse. I went to use the bathroom upon boarding due to a medical condition and she stated and I quite, “ I don’t understand why you couldn’t have just used the restroom at the terminal?” I said Ma’am I have a a heart condition and take meds"
Pros: "Flight was on time leaving and arriving"
Cons: "Loud screaming children, foul mouthed arguments across the aisle from us and the crew did NOTHING"
Pros: "The flight was comfortable, attendants were pleasant"
Cons: "The DELAY"
Pros: "Crew was great. Good flight. Safe"
Cons: "Boarded 30 minutes late. Sat on tarmac for 30 minutes while crew ran more plane safety checks. 60 minutes late overall. I understand the need for safety but this could have been done prior to boarding."
Pros: "The flight attendants were absolutely hilarious!"
Cons: "A little delayed"
Pros: "Flight was on time, got my seat assignment on arrival and scored an exit row seat. Perfect choice for a "shuttle" flight from COS to PHX."
Pros: "The crew was supper attentive and upbeat."
Cons: "I did not like the delay for 2 and a half hours. But they did hurry to fix the problem."
Pros: "Pilot kept us posted on details about a few minutes delayed, very professional"
Cons: "Overall good flight!"
Pros: "Efficient boarding process. Friendly staff. Free water! Whoa!"
Cons: "Seats were uncomfortable. My butt hurt for the two hours I was on the flight."
Pros: "Great flight, great landing, arrived early, and the price was right. Crew was friendly."
Cons: "The $45 bag fee was excessive."
Cons: "Frontier airlines delayed and then cancelled and offered no help with re booking so I could make it to my family. I had to purchase a brand new ticket with s better airlines to be able to get home for my mom's cancer treatments."
Pros: "Friendly staff and on time. Bags were at the baggage claim area when we got down there."
Cons: "All was fine."
Pros: "On time"
Cons: "Had to pay for a small check-in."
Pros: "New seats, comfy, legroom, pleasant FAs"
Cons: "Only coke products. Asked for tomato juice - was told it would be $2.50. Nope."
Pros: "The price was very affordable. They operate out of airports near me (MCO)."
Cons: "The seat cushions were extremely thin and uncomfortable. I paid extra for the exit row only to discover that the seat didn’t recline. I wish Frontier had revealed this detail before I upgraded."
Pros: "Do people write here for frontier?"
Cons: "Sat on the tarmac for over 3 hours. A fight broke loose and we had to return to the terminal and then back to the tarmac for more sitting. The crew finally figured out how uncomfortable and frustrated people were getting 2.5 hours to sitting with no air on the tarmac. They relieved their customers suffering then with complimentary water! Now that’s service. Frontier is one of the most base airlines out there. I’m entirely frustrated that they are one of the only airlines that service our podunk airport."
Pros: "Flight crew was professional, courteous, kind and knowledgeable."
Cons: "Check in kiosks need to have military options available to avoid paid luggage."
Pros: "The flight was on time (but had to wait for longer than the duration of my flight to get assistance with my missing luggage)"
Cons: "The total process, including over an hour in lines and an hour on the phone included a surprising amount of incompetency and innumerable hidden fees including having to pay for water and more than the cost of my flight to check a bag, which they lost! I’ve never had a bag lost before or ever had the pay for water in flight. Went to the frontier counter multiple times looking for assistance and not a single agent to be found. Absolutely never flying with this horrible airline ever again."
Pros: "Now sitting on a taxiway for the last 45 minutes and counting. Frontier appears to have no idea when a gate will open."
Cons: "Frontier is unprepared to deal with these challenges. Steps could have been take to alert travelers of delays"
Pros: "On time"
Cons: "Lines at TSA, plane travel is WAY too tight."
Pros: "Short flight, it was very efficient."
Pros: "Great staff, made up delay in the air."
Cons: "Plane was delayed. Turned out we made up time in the air. Seats are not comfortable and need more leg room. Noticed no air sickness bags."
Pros: "Flight was delayed so our seats were moved up"
Cons: "Delayed connecting flight"
Pros: "I could fly out of Colorado Springs vs Denver"
Cons: "Seat space, lack of complementary snacks"
Pros: "Boarding is fast and the crew are nice."
Cons: "The seats are horrid, it’s a plastic shell with faux leather wrapping that doesn’t even go around the back. Each seat looks directly into an abyss of grey hard plastic with a tray smaller than your hand. My body hurts so bad that I need another day to rest."
Cons: "No leg room, very hard to get comfortable in the straight up seat"
Pros: "The crew was friendly but not on the same page."
Cons: "Horrible experience with the planes breaking down."
Pros: "Price, easy boarding due to less carry on luggage"
Cons: "No reclining seats"
Pros: "It was a pretty quick flight"
Pros: "Great team, friendly, courteous."
Pros: "Boarding was smooth."
Cons: "Seats hard & too close together. Charge for carry-on was ridiculously high."
Pros: "Rapid boarding and on-time take off/landing."
Cons: "Hard seats with no recline."
Pros: "That they were fairly priced on everything 4 the most part. Most importantly the captains had smooth landings."
Cons: "Grumpy slick at the mouth staff ticket counter and on board. Lazy like, tried to seat me separately from my four year old; did not want to help me find seats together. There is no entertainment.!!!"
Pros: "Caring and friendly staff"
Pros: "Getting off the plane"
Cons: "Late! Late! The plane made an unscheduled stop in Memphis to refuel. What's up with that? That took an unusually long time. My guess is they were filling the tank with an eye dropper. Now I know what a canned sardine feels like. Tight quarters and small seats."
Pros: "Clean plane, new/nice seats and on time. People didn't stuff the overheads with suitcases to avoid luggage charges because it costs to use the space. Really smart! Flight attendants were pleasant. The idea to charge for food and beverages was also very smart. The trash from these items wasn't left in every nook and cranny or spilled all over the place. Fares are lower to compensate for the small costs associated with these extras. People simply need to plan ahead, pack smart and pay for the services they require."
Cons: "I really can't complain about the costs, equipment or service. I had a very good travel experience."
Cons: "It's ridiculous that everything except water is charged. A miniscule pkg of peanuts and an ounce of soda isn't going to put the airline out of business, nor should it affect the cost of the ticket. Very petty indeed!"
Pros: "It was a great fly. And the fly attendant were awesome"
Pros: "The flight crew was very friendly. I feel like they put a lot of focus on ensuring they're friendly, responsive and have a nice sense of humor to make up for their airlines terrible timing and equipment."
Cons: "This was my return flight on Frontier and although not as bad as my first still pretty horrible. Upon arriving at the COS airport we were greeted by...no one at check in. We were told they were on "lunch" and we couldn't drop our bags until they finished. There was at least 15 people waiting on Frontier reps to show up and check us in. After that time suck flight was delayed again. Plane was filthy. After looking over the total for the flight it really doesn't save you any money after all the extra fees and poor service. I'll pay more to fly on an airline that shows up."
Pros: "The price of the flight."
Cons: "They charge you $45 for a carry on, $40 for a checked bag! I had one carry on and that basically doubled the price of my round trip ticket! Also, they were very late coming and going...."
Cons: "Delayed twice then cancelled without any available flights until after Christmas."
Cons: "The seats hurt my back"
Pros: "Friendly crew and professional flight"
Pros: "Smooth, on-time flights. Great price!"
Cons: "You pay for even soft drinks!"
Pros: "Everything was AWESOME!"