Standard economy seats on Deltas 767 were better than Alaska premium seats on their 737 MAX9; more legroom, wider seats. Entertainment was great, no ipad or phone required. Could have included a meal service.
Standard economy seats on Deltas 767 were better than Alaska premium seats on their 737 MAX9; more legroom, wider seats. Entertainment was great, no ipad or phone required. Could have included a meal service.
Plane was turned around due to fog half way into the flight, Delta did not properly direct passengers to stay on same flight and instead failed to properly rebook on Alaska
The boarding process was terrible especially with an indirect flight Chicago to Seattle to San Diego was terrible talking about we overbooked a flight idk if I’d take this airline ever again we got off our flight from Chicago to Seattle and we traveled for business and they told us our connecting flight was over booked and their was no seats asking people to take a delayed next flight and they don’t tell anyone coughing to wear masks seats 30A-B were terrible during the flight no one wants to sit next to people coughing all around I don’t want to be sick traveling for work or get sick anytime it’s very upsetting the staff doesn’t take this stuff serious to tell them to wear masks when they see people coughing and sneezing
Flight was on time, the crew was personable & professional, & the plane arrived early which was nice.
This flight landed early, but deplaned late. We were stuck sitting and waiting for a gate for over an hour
My flight was very clean and the location was comfortable. The service was great. A satisfying flight!
Really liked the choice of the 4 free snack options. Crew great. Good vibe on plane.
More filling food and more entertainment options would be cool.
There was no wifi even after my husband paid for wifi it wasn’t working. The plane looked and felt old.
Flight and seats were great. Food service was average at best. The real main problem we had is that we got cheeseburgers for the kids but the plates was extremely hot. Like ridiculously hot and the stewardess never said anything. Luckily or unluckily my wife touched the plate and was able to deal with it before the kids got burned.
Everything was very good. Boarding and takeoff were on time and organized. Had a good flight
Wheelchair assistance was not complete. The person left me at the departure gate without informing the groundstaff of my requirements. I had to walk to the departure counter to ask for help to reach the plane door. The crew informed me that in future they were not allowed to help passengers like me, senior citizen and Wheelchair passenger with placing their carry on bags in the overhead compartments!
Flight was delayed by over an hour and gate checked bags took 15 minutes to be delivered to the jet bridge.
Seats are way too snug for my hip to knee ratio and the recline on the seat in front of me made my experience worst. My legs had no room at all. Not a plane for people 6 ft or over unless you fly first class.
Our flight was delayed many times throughout the day. The final delay was about 8 hours. I spent time in line to speak to someone at their understaffed desk, and also spent time waiting online and then chatting with a service rep. None of the United employees were any help at all. I desperately wanted to go get rest and possibly re-book my trip but I was denied any compensation or voucher for a hotel. I was repeatedly told it was not United's fault and therefore they had no compensation to offer. Overall, a cold and callous experience.
Delayed for maintenance issue?? Should have been addressed before boarding. Put my bag on an earlier flight, but didn’t ask if I wanted to change to an earlier flight. Arrived to find my bag locked up and no agent to be found when I landed.
Flight crew and pilots did great. Flight way delayed due to a part needing replacement. Based on what the pilot indicated- the maintenance crew could’ve resolved this more efficiently than replacing whole part- and taken less time
We learned certain countries (a few) require a notarized letter from an ex to give permission for children to travel to those countries with the other spouse together with birth certificates. To find this out one hour before flying—not good. Nowhere is it documented by the airlines though they require it. Make sure about all documentation required.
You could have been ON TIME! And I was miffed because I spent an extra $82 to get my seat and the steward put a woman from the back in my aisle for nothing because her movies wouldn’t work. I’ll try that next time and save $82!
The most cramped seating I’ve ever experienced, (including budget airlines) with no food available for purchase on a nearly 6 hour flight.
I had trouble finding a boarding pass because I had an hour between Flights and American did not see my flight I believe because I was ticketed through KAYAK. I did not have enough time to go to the desk before boarding so I went to the desk and told them while I was boarding and they had a boarding pass for me within three minutes. Nice. I paid extra to have more legroom and it is definitely worth it for a six hour flight. I would’ve paid for a decent dinner, but they didn’t offer anything but a snack box —not good for six hours.
It was great. It was just a commuter so I splurged on first class and it was wonderful. Wish all seats were this spacious. Enjoyed it and will do it again.
Terrible flight seats where really uncomfortable I had body aches for 2 days and flight was delays almost two hours
It was super hot. The flight attendant seemed forgetful and abrupt.
Deicing in Denver took forever and I almost missed my connection. De-ice faster! Not Americans fault.
Very smooth for one of the busiest travel days of the year and the crew was great.
I was assigned an aisle seat but when I boarded the plane a person was already sitting in my assigned seat. The flight attendant was ready to help me get my original assigned seat, but I chose to simply take that person's assigned seat in the next row back in the middle seat. I didn't want to make a fuss, just wanted to ensure that I didn't accidentally create a domino effect of accidentally taking another person's assigned seat, etc. While the middle seat is not the most comfortable, it was a quick easy flight and I'm grateful that the flight attendant was ready to help me out.
Customer service prior to boarding is horrible Communication regarding boarding gates is released at the last minute and the gates are very distant from Customs. Very disappointing
the entertainment center did not work, upon request of resetting the device by me for 3 times. the device refused to work. the flight crew was not apologetic and did not offer any other solutions. such as moving me to another seat to accomodate their problem.
Boarded late. Missed first landing attempt, landed almost an hour late and missed connecting flight.
Colorado Springs (COS)United States
Seattle (SEA)United States