I think Southwest is the number one airline that anyone can fly I have flown for the first time Frontier and what a joke and their customer service United was a very strange experience I'm only sticking to Southwest from here on out for sure
The entire experience from boarding to landing was amazing! The crew were very friendly. Will definitely be back.
Delayed flight, lack of information, boarding process is a mess as is the carryon luggage causing issues when leaving the plane….just a poor experience.
Southwest is kind of a slum airline. It’s gotten more expensive over the years for less and less service. I am a Southwest Chase Visa card holder and was forced to choose a seat in the 26th row in the middle seat. However my wife who is a rewards member but doesn’t hold a card or anything else, gets randomly assigned a normally paid seat in row 6! How does that work?
Great flight from Seattle to Phoenix and to Chicago-Midway from Phoenix
Great no problem boarding suitcase on time for pick up
Delay after delay after delay. Very disappointing I am about ready to give up on Southwest. One of the crewmembers sat and played games on her phone for the entire trip from Chicago to Baltimore. Unbelievable, very unprofessional, and very disappointing.
I've never flown Southwest before and I can say its my new favorite airline.
Late flight lead to a snowball effect. Deicing and more.
Their systems let an extra passenger board, couldn't resolve so we all had to deboard and reboard. They delayed us over 45 minutes and didn't offer anything for the inconvenience. I lost money due to their error in rescheduling transportation and was late for my meeting.
Both of my flights arrived early and check in process was smooth
I liked the snacks and the flight attendants were friendly.
Other than a way way too cold cabinets for the entire flight, all was great
Crew seemed a bit cranky. No seatback screens. But boarding was efficient and on time and we arrived early.
Overall poor for me I paid extra for seats with leg room and my regional flights exit row seats have less leg room then the others that's money that could have been saved and on my final flight home the flights air was not operating it was unbearably hot in the cabin I will be contacting United and filing a DOT complaint
Flight home lot's of room shame I never noticed that they ripped my suitcase and didn't notice it to I got toy destination and had to buy new set
Absolute disaster. Rude, uncooperative staff. Staff ignores and pretends you don’t exist when you are asking them a question. Erroneous departure gate and baggage claim information. Equipment not working for purchase of drinks. Overly expensive baggage check-in fees. Overly crowded. Dirty airplane. Passengers coughing incessantly as if they were being gassed. Circled airport in flight several times and waited on the tarmac for 1.5 hours. The worst experience ever. Consider another industry. The travel industry is not for you.
The flight was mostly on time, smooth and deplaning was quick. Baggage was really quick at the claim. Comfort was so-so and I paid for economy plus. It was still too crowded and why was a family of 5 scattered all around the plane?
It was delayed several hours which delayed our connection in Denver. Not happy.
Ridiculous delays with weak excuses. United needs to do their job and troubleshoot. The rate they charge demands no less. Planes are way too full and seats are cramped. Charging for seats and luggage adds insult to injury.
