Pros: "Everything was great Awesome service thank you"
Cons: "I purchased a fully refundable ticket. When the flight was canceled I got squat. Eventually got a voucher from Avianca. I paid for a ticket to get money back, not a voucher. Kayak where is my money!"
Pros: "I had space, and the plane was quiet."
Cons: "I wish the lifts would have turned off. They were on the whole time!!! Not okay."
Cons: "Business clase Is no worthy"
Cons: "Yes specially the food"
Pros: "The Crew was nice"
Cons: "The luggage took for ever to arrived."
Cons: "The flight was delayed 55 minutes and lost connection to Panama"
Cons: "Long lines at checkin. Some self-serve kiosks might have sped things up."
Pros: "The crew is busy so that she might forget the request."
Cons: "Maybe more person."
Pros: "Good timing and safe plane"
Cons: "Movies coludidos be better, to much oldies. Food coludidos be improve."
Pros: "Food and personal TVs."
Cons: "There was no tea as an option for those who don't drink coffee, and the individual juice boxes are unnecessary, it creates more trash and straws."
Pros: "everything with Avianca, mostly the great service"
Cons: "Just fly with Avianca... everything that they control goes right all the time"
Cons: "It was very efficient, on time, comfortable. I rated food as mediocre - but imagine even getting something to eat on a 40 minute flight!!!"
Pros: "On of the few flights to go La Paz Bolivia the price was a little resolve."
Cons: "The delays and lack of communication from Avianca and the Custumer fligimg. They where snubs and cut not answering"
Pros: "Thumbs up to your staff in Flores, Petén. The ticketing officer, the boarding officer, the flight crew...E.X.C.E.L.L.E.N.T..!! I will recommend Avianca to my friend's, most definitely."
Cons: "On my flight to Flores, Petén. the ticket counter lady at La Aurora airport, refused to take my checked baggage, even though I checked in at the counter of Avianca 15 minutes before de deadline set by the airline for checked in baggage. I was very disappointed on my flight to Flores, Peten."
Cons: "The 4 hour delay to leave Roatan"
Cons: "Due to endless delays, poor and irresponsible customer service and communications to us and straight up lying by the crew, we missed our flight and had to fight to get back on one the same day."
Pros: "It's was It was good service everything"
Cons: "I didn't like let that delay on the plane. Being willing next 6 hours or the airport and I miss my day for work."
Pros: "Flight was delayed"
Cons: "When I got to Cali one of my suitcases ended up in Medellin"
Pros: "Quick boarding"
Cons: "No options for entertainment."
Pros: "The staff friendliness, professionalism, and the overall quality were impressive."
Cons: "Loved the overall experience. I’ve been in many other airlines and the level of professionalism on this flight surpasses the current popular airlines."
Pros: "There were many babies and small children on this fight , the crew did a great job of assisting families . Also they really strived to assist any request"
Cons: "Once boarded completely we sat in an ice cold plane for 1 hour before takeoff told to stay seated and not use the bathrooms. More communication needed from cockpit for the delay, and when we might takeoff , passengers and crew were freezing..."
Cons: "Food wasn’t the best , the staff at the plane was ok ( not the best for overnight long flight) ,the plane keeped doing an annoying noice"
Cons: "Food was bad. Over cooked"
Cons: "Delayed, toddler screaming entire flight crew did not do anything, old plane like 70 year old armrest on several sits falling apart flight was a nightmare"
Pros: "Everything was perfect !!!"
Cons: "They keep canceling our flight"
Cons: "Flight was changed last minute and there were no other flights available for 6 days"
Cons: "Avianca Airlines down loaded my two check in bags in Bobota, Columbia and left them behind. Still waiting for the bags to arrive in London. Very inconvenient."
Pros: "People tring to help"
Cons: "The airport lacks information for flights and for travelers"
Pros: "Flight on time Food good for a short flight Lugguage was there on final destination (had 2 Different Carriers to reach final destination) Flight attendants efficient and attentive"
Cons: "Delayed 3 hours lost conection to Istanbul and change the business for economy in the last fly"
Pros: "El personal es amable"
Cons: "Ponen muy poco personal para el check in y se demoran mucho en cada persona, tienen una sola fila para vuelos nacionales e internacionales, deja mucho que desear."
Pros: "The crew is very helpful"
Cons: "Food is terrible in 4 flights has aame menu pasta & beef and reice,come on,obly coke and juices,needs improvement asap"
Pros: "Had an excellent flight to Bogota no problems whatsoever."
Pros: "Good flight. Good food. Went well"
Cons: "My surfboard got damaged"
Cons: "2times was cancelled and I have to Stay 2 nights in Bogota"
Pros: "Nothing at all from beginning to end!!!"
Cons: "The flight was delayed for over an hour while the passengers waited inside the plane without air conditioning, some of the crew members have despicable attitudes, the food unworthy of an international flight, not even worth it for a domestic flight and the most uncomfortable seats due to unkept plane."
Pros: "I slept all my way to NY"
Cons: "Not only did they not let me board the plane because I was in the bathroom but then they charged me an outrageous amount for a new ticket to get out of Lima. Their transit staff were completely unhelpful and couldn't care less about my situation. I will NEVER fly them again."
Pros: "The check was super friendly and great. The onboard people were very friendly as well."
Cons: "My TV screen didn't work."
Pros: "Worst company ever"
Cons: "I did not get to catch this flight. Despite being at the gates 20 minutes before departure, avianca crew did not let me in because they had reticketed my flight for 2 days later. 15 people were left out of a flight that was departing at 1:55 (and departed a bit later) when w.e were on our way to gate at 1:35. Terrible experience. Terrible service with inconsistent information and lack of willingness to help."
Cons: "Los asientos en mal estado, no se reclinaban. No tenían almohadas ni frazadas. No tenían bolsas para cualquier eventualidad por mal estar."
Pros: "Crew was very pleasant. Boarding and deplaning was smooth and easy!"
Cons: "I think all was very good"
Pros: "Availability of WiFi, a charging port and media options puts Delta a step (or two) ahead of their competitors. The professionalism of the crew, as well as the complimentary food/beverage options are also excellent."
Cons: "Not the airlines fault, but my 6’4” frame doesn’t fit very well in a middle main cabin seat."
Pros: "We arrived eventually."
Cons: "Flight delayed three hours. Payed extra for an earlier flight. Very disappointing."
Pros: "Flight left on time and landed on time"
Cons: "Getting to Venice on time. Our late arrival cost me a 90 euro shutle."
Cons: "Choice of healthier snack"
Cons: "Have rhe right to carry at least one luggage per person at no cost. Besides carry on and personal item. Tickets prices and luggage costs are extremely expensive."
Pros: "Good airframe."
Cons: "3+ hours delayed; didn't arrive until 3AM."
Cons: "Seats are so small. Flight was delayed."
Cons: "Denver airport is far too large for there to be such a small security check therefore it took forever and I missed the flight. Delta tried to charge me $1000 for another ticket to Albany and I decided to fly with another airline for half the price instead"
Cons: "The flight was delayed 75 min because the plane wouldnt start. A differernt aircraft was needed to resume ops."
Cons: "The seats were in bad condition, I was surprised as Delta usually has well cared for interior and exterior airplanes."
Pros: "Professional appearance of flight staff accommodating and sincete"
Pros: "The flight attendants were all helpful and pleasant. The seats were comfortable. We were provided with plenty of liquids."
Cons: "The landing was pretty tough and we took off almost a half hour late."
Pros: "Food and entertainment was good"
Cons: "The bathroom I used was disgusting."
Pros: "Boarding, friendliness of staff"
Pros: "The staff was polite and snacks were good (healthy options)."
Cons: "Nothing was terrible, but due to the short flights I assume they don’t worry about having planes with entertainment available."
Pros: "Short flight"
Cons: "In SLC they boarded by row numbers and not zones. Weird..."
Cons: "Engine problems-2 hour delay"
Pros: "Good flight crew"
Cons: "Delayed due to mechanical issues. For 3 hours. No offers for free drink or wi fi. When we finally land we were on the runway for half hour."
Pros: "Everyone was fairly friendly"
Cons: "Cramped foot room"
Pros: "Everything was great, flight attendants were awesome"
Pros: "Great people and crew early arrival nice passengers"
Cons: "Poor Delta DEN counter agent experience. Name on ticket didnt match Delta profile name nor TSA [rofile name. Delta counter agent would do nothing, except blame TSA. Would not check ticket name vs profile name. Happened two consecutive flights. Flight tomorrow morning has no TSA Pre clearance on boarding pass. This will be three consecutive flights. Also seated me next to a person who needed 2 seats to himself. Please never seat me next to a passenger who cannot fit in their own seat. I am switching to SWA."
Pros: "On two of the legs of the trip they notice I was a tall person with long legs and upgraded me to seats with more leg room!! I didn't even ask. Thank you."
Cons: "On the way back there were open seats with extra leg room and I asked the gate attendant if it was possible to switch my seat to one with more room and they said they only could if I paid extra."
Pros: "Crew was nice."
Cons: "The Entertainment sucked. Again I was sitting in comfort class which in theory should buy you more comfort and better entertainment. There was a ton of movies from the 90s and the same movie selection from about 6 months ago when I traveled with them. Also, what is going on, with having to use your own cell phone to watch movies on the plane? Whatever happened to the screens in the backseat of the front seat? I ended up with neck pain from trying to watch a movie on my phone. Delta has become very cheap. It is going into some serious decline."
Cons: "Let me just say that I’m a loyal Delta costumer until now. The flight attendants (the two women) were an absolute nightmare. They were so rude and condescending. I was carrying with me my service dog and a bag containing an expensive medication (it couldn’t go on the top bin). Despite being in the comfort class and having the seat next to me empty, we were tight for space. The flight attendants were unreasonable and forced me to put my medication on the top bin despite the fact I had told them it was extremely delicate, that it that to go upright, and that I needed to keep it with me. They did not listen and pressured me into giving them the medication. The medication could have easily gotten broken. Thankfully it didn’t but this is no way to treat a human being."
Pros: "Entertainment system is awesome and similar to what I usually see only on international flights."
Pros: "Ran smoothly, typical flight, everything was as to be expected. Everyone was polite and courteous."
Cons: "Tight seats, boarding process was a bit lengthy, and we hit some turbulence (obviously beyond anyone's control). The pilot and crew handled it well."
Pros: "What a city.. Unique for hell sure..."
Pros: "Crew was the best!"
Cons: "I really dislike the snack boxes. Snacks need to be more like a small sandwich or grapes, cheese and nuts. Not all that packaged stuff."
Pros: "Smooth, easy, still long"
Cons: "Still long"
Pros: "Excellent crew and comfortable flight"
Pros: "Great,I loved it!"
Cons: "I fly Delta quite often, and am usually pleased with their service, but the morning of June 23 was terrible. I got to the airport in Denver at 5:30 am for a 7:30 am flight to Atlanta, and the line to check a bag was about 40 people long. I waited 55minutes to check my bag, as they kept moving the ski priority people, and people in danger of missing their flight, to the head of the line. There were obviously not enough Delta workers on staff to process all the flights at that time."
Pros: "The moviea"
Cons: "The time of night"
Pros: "The flight attendants were so nice and accomadating. Even came by to refill our waters! I've never been on a flight with such friendly flight attendants!"
Pros: "The flight crew was great"
Cons: "In a 6h flight, they only served drinks once. I saw the crew member once with a tray of glasses with water, but he ran out before getting to our seat and never came back. I was glad I hadn't finished a bottled water I had purchased earlier at the airport."
Cons: "Seats too close - I'm not that tall and my knees were jammed against the seat in front of me."
Pros: "Plane was clean and staff were friendly"
Cons: "The snack options were quite average"
Pros: "Flight attendants were lovely"
Pros: "Excellent customer service. That doesn't seem to happen too often with airlines. Delta has been outstanding."
Cons: "No complaints."
Pros: "Flight took off on time and arrived about 30 minutes early."
Pros: "on time travel care in treating my visitors from Kenya Africa"
The airline sells seats rather than free selection so we were stuck with 2 middle seats since we didn't pay in advance
The boarding and the boarding process just needs to be improved. I can’t believe there is not a better way to do it.
Mejor que latam y avianca
Pros: "Water and smiles welcome us"
Cons: "More strict with passengers not using face mask"
Pros: "The seat was decent"
Cons: "A little late for departure, still loved it"
Pros: "Cuesta q salgan las maletas"
Cons: "Personal muy pesado"
Cons: "Well just some more variety of foods I guess"
Pros: "Amazing crew"
Pros: "Copa messed up the first flight on 2nd of august for me by overbooking. And today they had me wait till everyone boarded because they made some sort of mistake and couldnt verify online or web checkin"
Cons: "See above"
Pros: "Best food (dinner) I may have had on a flight. Good movie choices."
Cons: "Better signage to know what group is boarding at what time."
Pros: "It's nice to fly a real airline. Where a bag is included, overhead bins fit standard carry ons, the seats recline, if even just a short distance."
Cons: "That omelette at 3:30 in the morning was horrible. Even the sausage link tasted odd. Not bad if the only complaint is airline food though."
Pros: "One crew member was not the nicest nor helpful in her communication."
Cons: "Being polite."
Pros: "Fast boarding"
Cons: "Food, silence on flighting, crew all the time make many rules all the night, and nobody sleeped."
Pros: "Everything was great"
Pros: "Yes the crew was very nice and the seat was ok..."
Cons: "Good and drink could be better but it was not bad at all.."
Pros: "Smooth flight Customer service"
Pros: "Very friendly staff on the plane On time departure and landing. Newer plane with clean interior and NOT rundown."
Cons: "Need to have power at seats for charging of laptop or phone."
Pros: "Not a crowded flight so we were able to space out"
Cons: "Food was horrible. I found hair in my pasta"
Cons: "Not enoughbeverage I was almost dehydrated"
Pros: "Excellent service, on time!!!"
Pros: "Atención muy buena y cómodo el avión"
Pros: "The crew was nice and attentive."
Cons: "The plane seemed old and dingy. The food was not good at all."
Cons: "Lost luggage and lost connecting flight"
Pros: "Everything was excellent! Did not eat the food."
Pros: "They were attentive to my needs."
Pros: "Food, on time, fast boarding process."
Pros: "leg space. Still serve complimentary food, although mediocre."
Cons: "Hottest flight ever been on. Temperature felt like I was still in Panama the whole flight."
Pros: "The service was quite good. Nice food. I like that it is still included in the price of the ticket."
Cons: "It was a 6 hour flight and there was no personal entertainment system. That’s outdated compared to other airlines like Avianca. As mentioned by others the business class seats are outdated. No foot rest, no charging plug, no entertainment system."
Pros: "Same all the crew were just on point."
Pros: "The staff was extremely helpful and pleasant. It seems like everyone spoke English and Spanish. Free drinks. A fine flight."
Cons: "Not a thing."
Pros: "Crew was friendly"
Cons: "No entertainment at my seat for the travel"
Cons: "The seat was too small. I am 5' 5" and 135 lb and it felt totally small and uncomfortable. I had trouble sitting all the time, the seat also doesn't recline enough. This was a totally awful trip due to the seat."
Pros: "All aspects were good"
Pros: "2 free checked bags, east boarding, friendly crew, really good airplane food, smooth flight"
Cons: "Only some flight attendants spoke English even though we departed from an English speaking country, headphone jack stopped working an hour into the flight"
Pros: "Food was pretty good, drinks (beer/wine, soft drinks) were free (hate being nickel and dimed) and staff were sufficiently bilingual (and didn't have an attitude if you weren't speaking Copa's language, Spanish)."
Cons: "No WiFi on either of my flights, centralized movie (i.e. screen above the seats) without an in-seat selection."
Pros: "I really like fotos and crew really nice"
Cons: "I don't like they available movies"
Pros: "Crew, food provided on boars"
Cons: "We sat on tarmac for over an hour before taking offfood"
Cons: "No explanation was given"
Pros: "As usual I am very happy with Copa's service, etc... but upon returning to Orlando. The pilot had to do a go around and I was later told that he attempted to land the wrong direction. We passed through Immigration fine, but after recovering our luggage, we were forced to give the luggage back and wait again at the carousel back at the main terminal to recover it again. Has never happened before."
Pros: "The Crew, the lady in Business Class was very professional. You are fortunate to have a lady like her in your employ. Generally COPA itself. My only complaint so far I wrote about in this thread."
Cons: "Panama gate, there were not enough seats, one had to stand, or lay on the floor. LAX, did we land in Inglewood? We had to bus to the terminal (which made elders carry their luggage up steps); it had to stop every time we were within certain feet of a moving plane, your staff telling people to move closer on the bus, when we were already packed in. It added a much longer time to the trip, and I saw COPA planes attached to the terminal, unfortunately we were not one of them. I paid for the upgrade, which was fine, buy the Panama gate, and the bus situation was bad. Health & happiness..........."
Pros: "Food, crew."
Cons: "The plane went to land in Barranquilla but came to land too quickly and once he touched down he had to accelerate and take off again. Very uncomfortable 20 minutes circling without an announcement."
Pros: "The service was ok but they seemed like young jokers who were there just for their job (money) and less to make our experience good. They were always hanging out and laughing in the back."
Cons: "Someone should remind people in English and Spanish that the screens on the back of the seats are light touch. The lady behind me kept pounding in it until I asked her nicely not to and I think she didn't speak English so she just looked angry and shrugged me off. It was quite a problem for me."
Pros: "Customer Service, staff smiling and been helpful at all times,, Meal delicious, aircraft very spacious"
Cons: "No wheelchair service on arrival ( asked before the flight)"
Great crew. Understandably we love more room but that’s just the nature of air travel these days. :-)
My bags were delayed in lima so i missed my flight to peru
I always travel to Brazil and back, but the difference is that this flight is excellent in space, very polite employees, excellent food. very, but very good, compared to the Delta plane when I went to Brazil on a tight plane and the food was not of excellent quality like the latam one. I am very happy with the treatment and the trip
Only breakfast items both had pork which I can’t eat :(
Delayed take off. Missed my flight to SFO
Cons: "More space between seats"
Pros: "Good order and efficient."
Cons: "All fine with me."
Pros: "Neat, polite and orderly. Great food!"
Cons: "Not much."
Cons: "Little late boarding and leaving. No explanation"
Cons: "45 minutes between getting off the plane and getting your bags is ridiculous"
Pros: "Seats were fairly comfortable. Almost all seats on planes are tightly crammed together."
Cons: "More options of TV shows to watch."
Pros: "Had to pay extra for my luggage I was only allowed one when it was always two."
Cons: "Having more student deals."
Pros: "Absolutely nothing Flight was overbooked"
Cons: "You can not overbook!!!!!!!"
Cons: "Nothing. All excelent"
Cons: "Better aircraft and personnel should smile and be more friendly"
Cons: "Paid extra to upgrade. Then never saw the flight crew during the flight. And they provided no drink or snack service. Instead they all huddled at the front of the plane and talked with each other. Disappointing to say the least."
Pros: "I fly for a living sand I’m on airlines all over the world. This little flight was of the worst I have ever been on and I’ll never fly Latam again"
Cons: "From the time my ticket was scanned it to 37 mins to board the plan... standing still in line. Caos! A message announces at any time we a happy to serve you water I got up and asked for water and was told wait until the cart comes by my seat. The seats are VERY CLOSE together and my row 22"
Pros: "Left on time"
Cons: "Muito triste minha bagagem nao apareceu na hora do desembarque viajei na classe executiva essa e a ultima vez"
Pros: "The people that work there were so kind! Very pleasant, I love the service! Everyone has a smile and make sure the customers were comfortable and save!"
Cons: "I like everything. No complain!"
Pros: "Good service and food. Though food tray was small. not very many choices. Pleasant crew."
Cons: "The boarding process in Lima was chaotic. I was to continue on the same plane from Miami and Lima to Buenos Aires, however, nobody mentioned I could stay on the same aircraft, so they made me go off the plane out the arriving area hall, again through security, which was a hassle, almost forgot my wrist watch..... all that to end up in the same gate to board the same plane. a total waste of time and energy...."
Pros: "Great airline. New Boeing 787. Very courteous crew. Nice business cabin with reclining seats and seatback IFE. Light meal served with some very good Chilean wine. As they are part of One World I used the very spacious Iberia lounge which also made the whole trip extremely comfortable"
Cons: "No negatives"
Pros: "It was my first time flying with LATAM and I loved it! The planes are amazing, such a great taste for everything. Delicious food! Everyone was so nice and helpful! Very attentive and polite. Definitely will be looking forward to travel with then again!"
Pros: "We are an American Family. We traveled on LATAM Sydney to Auckland round trip. The plane was brand new Boeing Dreamliner 787-8 with all the bells and whistles. The attendants who are Spanish speakers but bilingual were delightful. We had one meal on each flight and 2 rounds of drinks. We had no issues with carry on or checked luggage. To summarize we had 2 perfect on-time flights with no fuss or drama. I couldn't recommend them more even if I tried.."
Pros: "LATAM is now a budget airline - don't expect any comfort, quality service or food"
Cons: "Too many people have carry on baggage that is too big, no space left in the overhead bins for those boarding last. Seats are too narrow, even for a person that is not particularly big."
Cons: "Hidden bag fees make this airline a low value-for-money option."
Pros: "Everything was good. Cabin crew were very kind in serving."
Cons: "There was nothing that I did not like"
Pros: "Seat was comfortable, as expected in business class"
Cons: "1. Entertaining not working Rebooting didn’t fix it Nobody offered any alternative 2. As the last seat, NONE of my meal options were available. Surely they could hv started fm the back at least once to offset this handicap?"
Pros: "Plane on time performance"
Cons: "El cambio del aeropuerto de salida. Debíamos salir de aeroparque y tuvimos que viajar hasta Ezeiza."
Pros: "Overall I love the professionalism and customer service of LATAM. The interior lighting of the aircraft makes a big difference. The staff is always super polite and friendly. It's my favorite airline."
Cons: "On a 10 hour flight (LAX to Santiago Chile) they should offer more snacks and drinks for people to help themselves to in economy class. Other airlines have water and juice available I felt like I was bothering a crew member every time asked for a glass of water, when I could have just helped myself. Also, maybe have a few light snacks available. After a very light lunch, 8 and a half hours is a very long wait till breakfast!"
Cons: "When I check in, they don't find my booking information. And let me to find out the solution. It's so terrible airline."
Pros: "The manner in which they treated handicapped travelers"
Cons: "-Crew kept trying to take my plastic cup and looked at me like I was crazy for wanting to reuse it. No concept of sustainability or waste. Very troubling. -The attendants skipped my row when handing out M&M bags. When I alerted an attendant to this, again I was looked at like I was crazy, and he said that they were not distributing chocolates. I said that everyone else around me had M&M's. He then said that they had run out, which I found difficult to believe, given that they flight was at a max 75% full."
Pros: "Once I was aboard my flight in Lima LA 2514 the attendants were helpful."
Cons: "When I arrived to Jorge Chavez the ticket counter was down. I waited for 20 minutes and Brunella eventually gave me a boarding pass. The pass was hand written and missing information but she assured me it would be fine. When I attempted to go through security they informed me this wasn't a boarding pass and was missing information. They said I would have to go back downstairs to the desk again. have a visible disability that affects the way I walk, and typically I do not require a wheelchair. I give myself enough time to get to my destination, but thanks to Brunella I was running incredibly late. I finally arrived though my flight was then rerouted to Orlando due to weather conditions at Miami and never arrived in Miami. The pilot of this flight LA2514 decided he was done and wouldn't fly there at all. The passengers were informed they would take buses to Miami."
Pros: "all family with children should be place in the back together"
Cons: "screaming children and the way the were boarded . it seemed to me they were going to be place together instead the were seated all over the plane. also you don't give sugar to children. give them dry fruit or bananas if so . they live in Peru there i plenty of fruits. thinking before acting. i guess is a man that made this choices"
Cons: "5 HOUR DELAY ON A ONE HOUR FLIGHT. LA 990 MPN/PUQ 10 DEC"
Pros: "What a nice surprise to be able to stretch out after a multi-leg international trip!"
Pros: "Helpful, friendly service from LATAM employees. On-time flights."
Cons: "Why offer so much flights to Cusco and then cancel it the night before? Almost give us a heart attack. Had to place an international call to their US office from Lima to find out what our next morning flight will be at 11pm!"
Pros: "comodidad normal camareras normales"
Cons: "comida y entretenimientos"
Cons: "Flight attendants not wiling to help!"
Pros: "The crew was very nice"
Cons: "We had an hour delay and 15 minutes since we land to go out of the pkain"
Pros: "The plane was super clean comfortable and with good entertainment, food was good and the crew was great."
Cons: "The flight was delayed because the plane wasn't there at time, those things happen and it's fine but they never told us what was happening. we had to wait in line for another hour, without any announcement."
Pros: "Great seevice, grear plane, great entertainment"
Cons: "Confort, sits to small"
Cons: "The boarding process how backwards they do it And make you check carry on items Anf don't offer online check in"
Pros: "Flight was short"
Cons: "Could have not delayed the flight 3 times."
Pros: "Quiet , comfortable cabin and crew was quick to board everyone"
Cons: "We did not board until 2 hours after original schedule"
Cons: "Crew was not attentive. Temperature was cold."
Cons: "You were out of earphones"
Cons: "I never made it... I had a trip interruption and got stuck in Chicago and would of had to wait another full 24hrs to take the flight to Denver. tired and nauseated after being all day at the airport that at midnight, i knew that I couldn't hold off till the next evening, took the next flight back."
Cons: "The flight was delayed which caused us to miss our flight in London our family was delayed for 12 hours"
Cons: "We are delayed 7.5 hours dues to mechanical issues with our plane and told we would have to wait or book another flight the following day. American Airlines sucks!!!!"
Pros: "Good, cheap flight that gets the job done. No issues boarding, seats were fine. Cannot comment on most things as I fell asleep almost immediately."
Cons: "Would've been nice to have had an eye mask / blankets on a red eye flight..."
Pros: "Not much"
Cons: "Seats that worked"
Cons: "Flight time was changed twice"
Pros: "food, drinks, seats, price"
Pros: "on-time, courteous flight staff"
Cons: "Terrible service from crew. Bad odors from bathrooms."
Pros: "Older style cabin, but still a comfortable flight. Crew was friendly."
Cons: "Two hour delay out of Denver, no crew."
Pros: "There was nothing to like about the way this sudden last minute cancellation was handled."
Cons: "I expected at least an offer of some kind of compensation for the inconvenience. it didn’t and hasn’t happened thus far."
Cons: "The crew was a little late"
Cons: "Seats are cramped"
Cons: "Almost everything!"
Pros: "Everyone was courteous. Flight was on-time."
Pros: "Crew was nice and friendly. Pilots flew great. We arrived a few mins early as well."
Cons: "On the way to Denver from Miami we were on a nice new AA plane with TV entertainment, movies, power, and comfortable seats. On the way from Denver to Miami we were on an old plane with no entertainment and old uncomfortable seats. If this is going to be the case, charge me less up front as well. My daughter had a terrible time for a 4 hour flight."
Pros: "Comfortable seats, good legroom."
Cons: "Not enough coffee for breakfast."
Pros: "Seats were comfortable enough"
Cons: "They force you to get to the airport really early."
Pros: "Food and entertainment were great"
Pros: "The crew was awesome."
Cons: "You guys lost our luggage!"
Cons: "Too cold, even with air off above me."
Pros: "All good, except poor prep on food"
Cons: "As above"
Pros: "I like that American offers free movies thru their app but there was a glitch and I couldn't get it to work!"
Cons: "Couldn't get the entertainment app to work"
Pros: "Quick and easy boarding"
Cons: "Uncomfortable seats"
Pros: "Nice staff"
Cons: "Luggage is lost"
Cons: "Delayed flight due to crew."
Pros: "No surveys"
Cons: "No surveys"
Pros: "El problema es que el vuelo estaba sobrevendido y han cerrado las puertas antes con lo cual me he quedado abajo sin pode abordar. En el aeropuerto de Denver habia solo dos personas en el securty check por lo cual la demora fue involuntaria en mi caso. Cuando estoy haciendo la fila para ingresar al avion (esyando en la misma cola antes de ingresar) me informanque no podre embarcar..(claro ya habia designado mi billete a otras personas. pesima atencion y pesimna experiencia con los empleados de ese vuelo. Denver a Miami"
Pros: "The Denver airport is beautiful"
Cons: "I will never fly AA again - see below"
Pros: "Overall great flight and great service. No complaints!"
Cons: "Late departure. Seats were double booked. Had to delay again to sort it out."
Cons: "I had to leaves Denver early due to my granddaughter needing help. To sees switch returns my ticket it would cost me me $200.00 but it could get a retire ticket for that day for $40.00. Why couldn't that dollar amount come of my ticket . That was just crazy"
Pros: "On time. Good crew and nicer flight."
Cons: "Actually no complaints."
Cons: "Small narrow seats"
Pros: "For the first time, ticket counter from the Denver American air assistant patiently review the my connecting flight when flights were delayed twice!"
Cons: "AA keep announcing they will be delayed hour at the time and with east coast time changes, I almost couldn’t make it to fly second connection flight. They should give us guide line to exchange the connecting flights."
Pros: "Friendly service"
Pros: "The flight was fine"
Cons: "Both flights each way where delayed significantly"
Pros: "Space security manners"
Pros: "Seats were comfortab"
Cons: "The flight attendants, could have been a bit friendlier"